client support intern

Strong performance marketer profile

Mandatory (Experience 1): Must have 4+ years of experience in performance marketing

Mandatory (Team Lead): Must have atleast 1+ years of experience in a managerial role

Mandatory (Tech Skills): Must have strong hands-on expertise in any of Google Ads, Meta Ads, LinkedIn Ads

Mandatory (Tech Skills): Must have proven experience managing large monthly ad budgets

Mandatory (Tech Skills): Must have an understanding of attribution models, funnels, and CRM-based tracking

Mandatory (Tech Skills): Must be proficient in advanced Excel/Google Sheets

Mandatory(Company): Product companies (Fintech, Startups preferred)

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

Responsibilities:

• Good understanding of programming language
• Concepts of Java, Maven
• Source Control
• Logically Strong in coding practices
• Data structure Understanding.
• Security encryption and decryption
• Data encoding decoding

Requirements:

• Strong core Java development skills.
• Exposure to security tools.
• Experience in working with customers, understanding business requirements
• Good analytical and troubleshooting skills.
• Working knowledge of Jenkins/Maven
• Key requirements: Core Java, CI/CD, Docker, Maven, Jenkins, REST API, Kafka, Redis, cache, elastic cache

JOB SUMMARY

Position - Lead UI 

Location - Bangalore. 

Take part to the development and the maintenance of the FM SAAS Platform.

• Write technical designs (conception, architecture, data model)
• Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)
• Develop and maintain the platform
• Support UI developers
• Identify and resolve incidents
• Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

• Delivering high quality, bug free software
• Respecting customer commitments
• Respecting UX designs
• Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed
• Providing expected effort to solve customer issues
• Understanding fully the FM Strategy

Teamwork

Work together by:

• Providing a transparent reporting to both the scrum team and the UI team
• Helping other team members to achieve their commitments
• Sharing knowledge
• Driving other UI developers
• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

• Keeping in touch with latest technologies
• Sharing (business/technical) ideas with the team and the management
• Proposing new development tools
• Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

• Being proactive and autonomous
• Actively participating to retrospective
• Communicating with other BT UI teams
• Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

• IT Master’s Degree or equivalent such as Engineering school
• Strong/proven knowledge of Javascript development language
• Strong/proven knowledge of React and its usual ecosystem
• Basic knowledge of Docker
• Strong analytical and algorithmic skills
• Strong communication skills
• Autonomy
• Adaptability
• Team working skills
• Ability to propose and discuss API contract with backend tech leads
• Heightened sense of client service
• Quality and documentation
• Sense of responsibility
• Strong attention to detail

Good to have Skills

• Rigorous, methodical and organized
• Ability to work both independently and within a team
• Knowledge about Single spa
• Knowledge about Kubernetes
• Knowledge about GitLab
• Knowledge about ArgoCD
• Knowledge of SWIFT banking environment would be an advantage
• Knowledge of Open Banking would be an advantage
• Mastery in software engineering tools

As a Tech Lead at RaptorX.ai you will lead our development team through the planning, execution, and successful delivery of cutting-edge, scalable, and high-performance web applications. With your extensive experience in both front-end and back-end technologies, you will drive the architectural decisions, mentor junior developers, and ensure the technical excellence of our projects. Your role will be pivotal in fostering innovation, implementing best practices, and contributing to the strategic direction of our technology stack.

Key Responsibilities:

• Technical Leadership:
• Architect, design, and develop complex full-stack applications, ensuring robustness, scalability, and performance.
• Lead the technical planning and architecture discussions, making strategic decisions on technology stack, frameworks, and tools.
• Conduct code reviews, ensuring adherence to coding standards and best practices.
• Stay abreast of emerging technologies and trends, integrating them into projects to enhance innovation and efficiency.
• Project Management:
• Collaborate with project managers, business analysts, and stakeholders to define project scopes, goals, and deliverables.
• Create detailed project plans, timelines, and roadmaps, ensuring timely delivery and alignment with business objectives.
• Manage risk assessment and mitigation strategies throughout the project lifecycle.
• Team Leadership and Development:
• Mentor and coach developers, fostering a culture of continuous learning and improvement.
• Lead by example, promoting a collaborative team environment that encourages open communication and innovation.
• Facilitate knowledge sharing sessions and technical workshops to enhance team skills and expertise.
• Quality Assurance:
• Implement and oversee rigorous testing frameworks and methodologies to ensure the delivery of high-quality solutions.
• Collaborate with the QA team to define test strategies, review test plans, and ensure that applications meet functional and non-functional requirements.
• Stakeholder Engagement:
• Communicate effectively with stakeholders, translating technical concepts into business language and vice versa.
• Gather and analyze feedback from end-users and stakeholders to inform continuous improvement of applications.
• Participate in client meetings, presentations, and proposal development.
• Operational Excellence:
• Ensure the reliability, security, and maintainability of applications.
• Oversee the deployment and operation of applications, including performance monitoring and optimization.
• Implement best practices for source control, continuous integration, and continuous deployment.

Prior Experience and Skills Required:

• Minimum 10 years of experience in full-stack web development.
• Proven track record of leading development teams in delivering complex web applications.
• Expertise in front-end technologies (e.g., JavaScript, React.js, HTML5, CSS3) and back-end technologies (e.g., Node.js, Python, Java).
• Strong experience with database design and management (SQL and NoSQL).
• Proficiency in cloud technologies and services (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with Agile methodologies and ability to adapt to changing priorities and deadlines.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written.

Other Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of personal accountability and responsibility.
• Ability to think strategically and execute tactically.

Salary:

• Competitive, based on experience and market standards.

• Full stack product engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
• Design & engineer product experience & APIs conforming to defined quality, maintainability, scalability, and performance KPIs
• Build, maintain, and improve continuous integration and delivery lifecycle processes
• Automation of repetitive engineering and production activities

• Engineering in computer science
• 3+ year of relevant experience in product engineering with expertise in building frameworks, reusable components, and APIs
• Expert level skills in analytical & problem solving
• Strong programming and engineering fundamentals like Data Structures,
• Design Principles, TDD, and Performance Tuning to build scalable and performance optimized product
• Ability to communicate clearly in English

• HTML5
• CSS3 (Sass/Less)
• JQuery
• JavaScript (ES6) / TypeScript
• React.js
• Version Control : Git

factorie.io is a digital manufacturing enterprise, connecting disparate data sources to align manufacturing activities in real time, substantially impacting manufacturing throughput. 

Operating in an inherently data-rich environment – we seek to be the source of real time intelligence for manufacturing operations by processing and elevating data from machines, ERP and other IT applications. 

The company is currently being led by four co-founders with a cumulative management, technology and manufacturing experience of more than 100 years. In place is a dedicated strategic consulting for manufacturers to transition to digital enterprise, ISV partners and pilot clients. As we work towards empowering manufacturers at scale, we are looking for a high caliber IIoT / embedded systems engineer to lead data acquisition from machines. This is a leadership position and you'll be a Co-founder of the Company. All Co-founders are compensated from founders' equity in the Company – and, cash compensation will commence only after completing 12 months association as Co-founder.

Nurtured as a product-based technology company, our Co-founder would be someone who considers himself to be a methodical hacker – energized by simply the process of building products that solve meaningful problems. You have a bias for action, taking consistent, incremental and measurable steps towards releases that serve the product’s immediate and long-term needs.

If that person is you, we look forward to experimenting and tinkering with the next generation of IoT and data analytics use cases – together. 

ASK YOURSELF IF YOU ARE: 

Entrepreneurial? Someone who believes it is their time to shine and is tired of operating in a manager's shadow. Have you started-up before – or, even thought about doing so? Tell us your story. 

A hands-on craftsman? Someone who loves to build, understands the architecture of complex software applications and frameworks. Do you contribute to opensource projects and / or have you developed / are you developing certain ‘hobby’ applications? We would love to know about them. Do you have an engineering blog we should be following? We are NOT accepting managers for this position, please. 

Disciplined, passionate and obsessive? Someone who needs to solve REAL problems that have potential network implications on how products are manufactured in the world today – democratizing the hitherto ‘privileged’ power of Industry 4.0.

THE SKILLS YOU NEED / TECHNOLOGIES WE’RE WORKING ON,

CORE:

• Experience of data acquisition, extraction and normalization from PLCs and sensors with open protocols (OPC-UA, Modbus and MTConnect) + proprietary connectors (for Siemens Sinumerik, Fanuc and Mitsubishi)

• Comfortable building the Edge hardware and software infrastructure - IoT Gateways, IoT Servers installed on Linux or Android (Yocto) forks

• Exposure to low latency connectivity architecture using a combination of Wireless (Cellular, Wi-Fi, Bluetooth, and NFC), and wired (Ethernet) interfaces. Consequently, necessary is an understanding of Profinet and MQTT communication standards.

• In depth knowledge of the architecture of smart manufacturing software components - SCADA, Historian, MES etc.

• Have leveraged a cross-section database types - RDS (Postgres) and / or NoSQL (MongoDB, DynamoDB)

• A fanatical level of thoroughness with the OOP such as C++, JAVA (Spring) as well as the more recent Node.js, Go 

FUNDAMENTALS:

• Strong CS fundamentals. Deep knowledge of math, probability, statistics and algorithms. Delivering full-stack projects from conceptualization to production. Iterating, developing and testing MVPs quickly - therefore identifying opportunities to automate the development cycle to the maximum feasible extent.

• Extensive experience of leveraging (opensource) libraries / solutions, frameworks, APIs, AWS IIoT (or similar) etc., to drive efficiencies in product development. We’re NOT planning to reinvent the wheel.

• Familiarity with deploying and developing in a microservices architecture. i.e., deploying on a containerized (Kubernetes, Docker, ECS, EKS etc.) stack that communicates via REST APIs. Developing while religiously following the CI / CD methodology.

• Trade tools such as PLC simulators, IoT device / sensor simulators, Cucumber, Selenium, GIT, IDEs (ex., Eclipse), JIRA etc., would be almost second nature