client support intern

Job Title: Technical Business Analyst| B2B

Work Location: Work from Home

Job Type: Full-time

Experience: 1+ year

Company Location : Work from Home

Website : https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Skills:

• Proficiency in business analysis tools (e.g., Microsoft Excel) and documentation tools (e.g., JIRA, Confluence).
• Strong understanding of business processes and requirement gathering
• Excellent communication and stakeholder management skills.
• Experience with Agile methodologies is a plus.

About Us:

Mayura Consultancy Services (MCS) is a leading software consultancy and development company, serving a customer base in more than 25 countries. Specializing in digital transformation, MCS offers a comprehensive range of innovative solutions tailored to diverse business needs. Our offerings include custom software development, e-Commerce development, mobile and web applications, cloud integration, and enterprise resource planning (ERP) systems that enhance efficiency and streamline operations.

Job Overview

We are seeking a skilled and motivated Business Analyst to join our dynamic team. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to ensure that business needs are met. This role will play a key part in improving business processes, optimizing systems, and ensuring the successful delivery of projects.

What You Will Be Doing:

• Requirement Gathering & Documentation: Work with stakeholders to gather and document business requirements through interviews, workshops, and research. Develop detailed specifications and use cases.
• Process Analysis & Optimization: Analyze current business processes and workflows to identify areas for improvement. Propose solutions and strategies to enhance business performance.
• Data Analysis & Reporting: Conduct data analysis to support decision-making and provide insights into business performance. Create dashboards and reports for business stakeholders.
• Collaboration with Teams: Work closely with product managers, developers, and other business units to ensure seamless implementation of business requirements.
• Project Management Support: Assist in project management activities, including tracking progress, managing timelines, and ensuring project goals are met.
• Stakeholder Management: Communicate effectively with stakeholders at all levels to ensure expectations are aligned, and business needs are understood and delivered.

Benefits of Working with MCS:

• Work From Home: Enjoy the flexibility of working entirely from the comfort of your home, achieving a better work-life balance while contributing to impactful research initiatives.
• Direct Collaboration with Founders: Collaborate directly with MCS's founding team, gaining valuable insights and mentorship while contributing to the company's growth.
• Access to Premium Tools: Utilize the latest research tools and software to enhance your work efficiency and effectiveness.
• Recognition and Growth Opportunities: Potential for career advancement based on performance, with opportunities to take on more responsibilities and grow within the company.
• Comprehensive Benefits: Enjoy insurance coverage, paid leaves, and additional perks that support your well-being and work-life balance.

Ready to start your journey as a Business Analyst? Apply Now!

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website:

https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Business Development Associate (BDA) – AcceleratorX

About AcceleratorX

AcceleratorX is a fast-growing EdTech company helping learners build successful careers through industry-relevant upskilling programs, practical learning, mentorship, real-world projects, and career support.

Role Overview

We are looking for an energetic and target-oriented Business Development Associate to join our Sales team. The role involves connecting with prospective learners, understanding their career goals, counselling them on suitable programs, and converting qualified leads into enrollments.

Key Responsibilities

• Connect with prospective learners through calls, WhatsApp, emails, and virtual meetings.
• Understand learner needs and recommend suitable programs.
• Explain programs, mentorship, projects, and career outcomes.
• Manage leads, conduct follow-ups, and handle queries/objections.
• Drive enrollments and achieve revenue and collection targets.
• Maintain accurate CRM records and coordinate learner onboarding.

Requirements

• 0–3 years of experience in BDA, Inside Sales, Academic Counselling, Admissions, or B2C Sales.
• Freshers with strong communication and a sales-oriented mindset are welcome.
• Excellent communication, persuasion, and relationship-building skills.
• Comfortable working in a target-driven environment.
• EdTech/Education Sales experience is preferred.
• Immediate joiners preferred.

What We Offer

• CTC up to ₹5 LPA, based on experience and interview performance.
• Performance-based incentives.
• Career growth and learning opportunities.
• Exposure to a fast-growing EdTech environment.

📍 Location: Bengaluru – Work From Office

💼 Job Type: Full-Time

Your Responsibilities

what you will wake up to solve.

• Process-First AI Strategy: Principal Technical Expert: Act as a hands-on leader and the core technical authority tasked with "futurifying" client businesses through advanced AI. Take full ownership of the AI Engineering squad, transforming ambitious concepts into high-impact, tangible realities.
• Engineering & Intelligent Deployment: Execute the full-lifecycle development of innovative AI/ML solutions, including hands-on design, coding, testing, and deployment of robust, scalable systems that prioritize technical excellence and business relevance.
• Scalability & Architectural Optimization: Directly build and optimize high-performance AI architectures and core system components to ensure solutions are reliable, production-ready, and optimized for long-term operational success.
• Impact-Driven Technical Expertise: Deliver intelligent client outcomes through direct technical contribution, maintaining an "Always Beta" mindset and a relentless focus on solving complex engineering challenges.
• Leadership through Action: Lead by example rather than control, coaching and mentoring a high-performing squad of "happier Do-ers" to foster a vibrant culture of continuous innovation and technical excellence.
• Strategic Integration & Collaboration: Partner across internal teams to translate chaotic business challenges into precise technical requirements, ensuring seamless solution integration and adoption for global clients.
• The "Agentic" Shift: You will lead the transition from simple predictive models to Agentic Workflows. You will build systems where AI agents can plan, reason, and execute complex tasks autonomously to solve intricate business problems.
• Talent & Culture: You will mentor a high-performance squad of AI Engineers and Data Scientists. You will teach them to look beyond the algorithm and understand the business outcome.

Functional Skills

Scaling Intelligent Workforce through Delivery Excellence

• Deep Technical Acumen: Operates at the cutting edge of AI, applying advanced technical knowledge to engineer and implement groundbreaking solutions, and guide the squad in developing future capabilities.
• Client Advocacy & Revenue Growth: Skill in cultivating and maintaining trusted client partnerships. Drives strategic engagement that results in repeat business and expanded client portfolios within the region.
• Contract & Risk Governance: High proficiency in reviewing and managing complex project agreements (SoW), mitigating delivery risks, and navigating commercial negotiations to safeguard BU profitability.
• Structured Problem-Solving: Simplifies chaotic technical challenges for the squad by breaking them into solvable chunks using first-principles thinking.
• Squad Delivery Ownership: Follows through on the squad's solution execution—owning technical outcomes from ideation to deployment with rigor, precision, and pride, ensuring tangible, real-world business value.

Technical Oversight & Execution Charter

• Technical Troubleshooting & Crisis Resolution: Actively manages technical roadblocks within the squad, personally intervening to troubleshoot ML or MLOps constraints. You ensure the protection of sprint timelines and the guaranteed performance of deployed models through hands-on problem-solving.
• Cloud-Native Technical Command: Maintains deep, functional knowledge of modern AI system design (e.g., RAG Frameworks, Agentic Workflows, and Inference Optimization) across GCP and AWS. You hold the responsibility to validate squad-level technical roadmaps, ensuring they are technically feasible and production-hardened.
• End-to-End Project Management: Expertly manage all aspects of a project, including scope, budget, timelines, and stakeholder communication. Accountable for the entire delivery, not just the technical parts.
• Talent Strategy & Mentorship: Drive the hiring and development of specialized talent. You will be responsible for defining and optimizing effective team structures while proactively fostering an environment that champions creative problem-solving and technical agility.

Tech Superpowers

• Deep AI Engineering Mastery & Guidance: Possesses profound, hands-on expertise in engineering, optimizing, and deploying foundational models, custom AI solutions, and complex multi-modal systems. You'll also guide your squad in understanding model architectures, training methodologies, and ethical AI development from the ground up, ensuring their collective proficiency.
• Intelligent Systems Architecture & Oversight: You'll directly contribute to and oversee the coding and implementation of robust, scalable, and production-grade AI platforms and MLOps components for your squad's projects. You'll translate abstract technical requirements into high-performance, maintainable AI system designs, always considering reliability, security, and future extensibility across the squad's work.
• Cloud-Native AI capability: More than cloud-certified, you are deeply cloud-capable in applied AI engineering. You proficiently leverage and guide your team in utilizing leading cloud AI/ML ecosystems to build, deploy, and manage AI solutions.
• Technical Integrity & Ethical Governance: Establishes and audits mandatory technical quality benchmarks, ensuring strict adherence to rigorous policies regarding model validation, automated testing coverage, and ethical governance.

Experience & Relevance

• A value-driven AI/ML Engineering Manager with 8+ years of experience in building and scaling end-to-end AI engineering and solution delivery.
• Leadership Track Record: Proven track record as a hands-on builder, and lead, contributing to the design, development, and deployment of complex, enterprise-grade AI/ML platforms and solutions. Expert in leveraging Google Cloud's AI/ML ecosystem (Vertex AI, BigQuery ML, GKE for MLOps) to deliver highly performant, scalable, and impactful AI transformations.
• Delivery & Advisory Record: Experience in building and optimizing intelligent systems and personally driving the technical execution from conception to scalable deployment.
• Applied AI & Domain Expertise: Hands-On AI Deployment: Extensive hands-on experience deploying AI-powered workflows, copilots, and automation solutions in production environments.
• Client-Facing Lead: Demonstrated hands-on experience as an AI/ML Product Manager, Data Science Manager, or Technical Architect in client-facing capacities. This involves directly building, implementing, and advising on complex AI solutions, consistently acting as the trusted technical authority for strategic clients.

Bonus Points (you will thrive if you have)

• Founder’s Energy: Bias for action, thrive in ambiguity, relentless focus on outcomes.
• Low-Code/No-Code Fluency: Experience with AI integrations via Power Platform or similar.
• AI Copilots & Extensions: Built plugins, copilots, or agentic automation frameworks.
• Thought Leadership DNA: Industry content creation, technical blogs, public speaking.
• Ethical Compass: Strong commitment to responsible AI practices.
• Engineer at Heart: Background in product development or engineering before moving into architecture.

We are looking for a Web content writer whose role will be to create compelling blog posts, copywriting, product descriptions, social media content and web copy. We’re looking for someone who will help us expand our digital footprint and drive more value through online content. The ideal candidate should have a proven track record of producing pieces that increase engagement and drive traffic. This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. The successful candidate should also be detail-oriented and committed to meeting tight deadlines. Preference will be given to those with a strong writing portfolio, bachelor’s degree and relevant work experience.

Duties and Responsibilities

•Conducting in-depth research on industry-related topics in order to develop original content.

•Developing SEO optimized content for blogs, articles, product descriptions, social media, and the company website.

•Assisting the marketing team in developing content for advertising campaigns.

•Editing and polishing existing content to improve readability.

•Conducting keyword research and using SEO best practices to increase traffic to the company website.

•Creating compelling headlines and body copy that will capture the attention of the target audience.

•Identifying customers’ needs and recommending new content to address gaps in the company's current content

Skills & Requirements

•Bachelor's degree in communications, marketing, English, journalism, or related field.

•Proven content writing or copywriting experience.

•Proficient in all Microsoft Office applications.

•Knowledge of digital marketing tactics, including SEO and email marketing is an advantage.

•A portfolio of published articles.

•Excellent writing and editing skills.

•The ability to work in a fast-paced environment.

•The ability to handle multiple projects concurrently.

•Effective communication skills

Job Type:

•Full-time office based

Salary:

•₹2,00,000.00 - ₹3,00,000.00 per year

Schedule:

•Day shift

Education:

•Bachelor's (Preferred)

Job Description: Enterprise Account Executive – B2B (EdTech Industry)

Position Title: Enterprise Account Executive – B2B

Location: Bangalore (Onsite)

Working Days: 5 Days a Week

Industry: EdTech & SAAS Preferred (B2B Enterprise Sales)

Experience Required: 2–8 Years

Target Market Exposure: Africa / UAE / KSA / Saudi Arabia/Europe

Product: Product Portfolio (Certification & Corporate Programs)

About the Role

We are looking for a highly driven and target-oriented Enterprise Account Executive

from the EdTech industry with strong expertise in B2B enterprise sales. The ideal

candidate must have proven experience in lead generation using AI tools, CXO-

level engagement, objection handling, and final commercial deal closure.

This role requires someone who can independently manage the full sales cycle—

from prospecting to final contract sign-off—and consistently close enterprise deals

every quarter.

Key Responsibilities

Own and manage the complete enterprise sales cycle (Lead → Demo → Proposal →

Negotiation → Closure).

Generate high-quality enterprise leads using AI-based lead generation tools

(LinkedIn Sales Navigator, Apollo, ZoomInfo, AI prospecting tools, etc.).

Engage and build relationships with CXO-level stakeholders (CHRO, CLO, L&D

Heads, HR Tech Leaders). Conduct consultative selling aligned with client HR &Learning transformation goals. Expertly handle enterprise-level objections and

commercial negotiations. Drive final commercial closure, including pricing

discussions, contracts, and payment terms. Achieve and exceed quarterly revenue. targets consistently. Develop strategic expansion plans within key regions: Africa, UAE, KSA, Saudi markets.

Collaborate with internal teams (Pr-sales, Product, Marketing, Customer Success).

Maintain accurate pipeline forecasting and reporting in CRM.

Required Skills & Expertise

Strong experience in B2B Enterprise Sales (EdTech mandatory).

Demonstrated success in closing large-ticket enterprise deals.

Expertise in: AI-powered lead generation tools

Advanced objection handling techniques

Commercial negotiation & final closure

CXO-level relationship management

Deep understanding of HR Tech / Learning & Development ecosystem.

Strong exposure to international markets (Africa / UAE / KSA preferred).

Target-oriented with consistent quarterly deal closures.

Strong presentation, communication, and strategic selling skills

Experience in approaching: CEO (in SMEs)

CHRO / HR Director

Head of L&D

COO

Business Unit Heads:

Government Training Heads (if applicable)

Key Competencies

Hunter mindset with strategic thinking

High ownership & accountability

Commercial acumen

Data-driven sales approach

Strong negotiation & persuasion skills

Ability to close complex, multi-stakeholder deals

Performance Expectations

Close enterprise deals successfully every quarter.

Maintain strong pipeline health (3X–4X of target).

Build strategic accounts and long-term client partnerships.

Contribute to revenue growth in international markets.

Why Join Us?

Opportunity to work in a fast-growing EdTech environment

Exposure to global enterprise markets

Performance-driven growth and incentive structure

Leadership visibility and CXO-level engagement & Promotions, and IJP

Incentives Quarterly: 1 LPA to 3 LPA As per Closure

We are looking for a seasoned fullstack developer who combines hands-on technical skills with strong experience in AI/ML and a deep understanding of market & website analytics. This role will play a strategic part in building intelligent platforms and driving data-informed decisions.

Key Responsibilities

• Architect and develop scalable, modular systems using Node.js, React/Next.js, PostgreSQL/MongoDB, and GraphQL/REST APIs. Build extensible APIs and content management workflows.
• Use OpenAI, Anthropic, or Gemini APIs to build features like automated FAQ generation, AI visibility scoring, and citation-ready content enrichment. Optimize for AI Answer Engines (AEO)
• Implement and analyze data from tools like Google Analytics, Mixpanel, Amplitude, Hotjar, etc.
• Develop dashboards and data visualizations to support marketing and product teams
• Collaborate with designers, data engineers, and product managers to align tech with business strategy
• Own product performance and conversion metrics with regular audits and improvements
• Evaluate user behavior, funnels, and attribution to improve product and marketing decisions

Required Skills

• Strong fullstack capabilities (JavaScript, Node.js, React/Angular, APIs, databases)
• Solid understanding and practical experience in AI/ML frameworks (e.g., Python, TensorFlow, Hugging Face, OpenAI API, Langchain)
• Experience implementing bot tracking pipelines: identifying and measuring search engine bots, AI crawlers, and language model spiders.
• Use of tools like server logs, Cloudflare bot management, or custom bot classification systems.
• Knowledge of how to measure AEO performance: visibility in AI answers, citation signals, crawl frequency, and interaction patterns.
• Comfortable collaborating with a business co-founder — a fast-moving, product-minded builder who thrives in zero-to-one environments

Sales executives are responsible for selling a company’s products or services to potential customers. They are often regarded as the face of the company and the primary point of contact for clients.

A sales executive usually performs the following tasks:

• 
  
• Find new business opportunities and customers
• Contact potential customers to showcase company products or services
• Develop relationships with existing customers and keep in touch with them
• Negotiate prices and terms with customers
• Prepare sales contracts and keep track of sales activities
• Work with other team members to ensure customer satisfaction

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!