client support intern

Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:

• Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
• Demonstrated experience in developing APIs using Python frameworks
• Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases
• Knowledge and proficiency in NoSQL is a bonus

Java with cloud

• research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of our customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them

What you need to have:

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in JavaScript, HTML5, and CSS3

Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

• You will be partnering with the Product Owners, Engineers, Data Scientists, and other colleagues, working in a cross-functional and distributed team. Together, you will be actively involved in defining the customers’ and the business’ problems.

• You’ll identify the key metrics for the projects you are involved in and take ownership for achieving their success.

• You will research and bring forward new findings and learnings for reaching complex company goals - such as launching in new territories and offering new products.

• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.

• We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs, thus you will be running user testing workshops and guerrilla testing

• Once that’s done, iterate, implement with the technical team, and present the final solution during the design reviews;

• We are not stopping here, we believe in continuous improvement, so you’ll review the performance of the release, identify learnings and find ways to enhance it.

• To ensure we are speaking the same language as a team, we have the support of a design system - so you’ll kick in!

• As a Lead Designer, you will have more responsibility around hiring, people management, and ownership of the product (or family of products) that you work on. You will also interact with our most senior stakeholders, and you will closely mentor a small team of Designers.

The KRA for the position is as follows:

• Make outbound cold/warm calls to find qualified leads
• Good knowledge of internet search techniques to identify potential clients / partner companies  and update the prospect database
• Follow up on inquiries, engage in intelligent conversations with these inquiries leading to appointments and demo requests with client
• Give Product demo and presentation to client
• Research, prospect and identify large customer opportunities ensuring sufficient numbers in the funnel to ensure target attainment
• Involved in scope-of-work and proof-of-concept study
• Involved in market survey in the EdTech domain
• Involved in competition analysis