Lead- Customer Support

About the Role:

We're on the lookout for a talented and dynamic Branch Head to lead our Bengaluru Business Center. If you're passionate about tech training and have experience in both B2C and B2B segments, this role is perfect for you. As our Branch Head, you'll be responsible for driving sales, managing teams, ensuring profitability, and maintaining operational excellence.

Responsibilities:

*Will be responsible for marketing and concept sales in B2C as well as B2B segment.

*Will be responsible for Managing Teams of different verticals like marketing, sales, administration as well as technical team.

*Will be accountable to run the center as profit center.

*Will be accountable for complete operations.

*Should be able to generate revenue through college, corporates and universities for training business.

*Will be accountable for center target and deadlines.

*Role demands a leader who can mentor and guide the team to reach the goals.

Job Description:

As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:

Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

Job Description: Backend Developer – Design Qandy

Who are we?

Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specailists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=

Our work culture?

We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems.

Each day is inspiring and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

·      Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

·      Design performance gauging, building robust APIs to support mobile and desktop clients

·      Manage and optimize scalable distributed systems on the cloud

·      Optimization of web applications for performance and scalability

·      Develop automated tests to ensure business needs are met and allow for regression testing

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Write clean code to develop functional web applications

·      Troubleshoot and debug applications

·      Perform UI tests to optimize performance

·      Manage cutting-edge technologies to improve legacy applications

·      Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

What skills we are looking for?

·      Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap

·      Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

·      Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

·      Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Skills Needed:

·      PHP Laravel Framework, PHP Design Patterns.

·      Proficient in MySQL, PostgreSQL, MongoDB

·      APIs, REST API, SOAP API, API Security, Open APIs

·      Push Notifications, Laravel Events, Queue, Observers

·      Excellent foundation in computer science, algorithms, and web design

·      Experience writing highly secure web applications

·      Experience with core AWS web-enabling technologies

·      Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas

·      Experience designing RESTful APIs, specifically for mobile apps

·      Computer science degree or equivalent experience

·      Experience leading a team

·      3-6 Years’ experience in back-end development.

Founded in 2012,leader in high-assurance digital identity verification technology.  Named to Forbes’ 2019 AI 50 list as one of America’s most promising AI companies, and a recent winner of API World’s Best Data API, technology applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, address, phone, IP, social media and the broader Internet to verify identities in real-time. Customers include three of the top five U.S. banks, seven of the top 10 U.S. card issuers, as well as the majority of leading digital banks, lenders and insurers across the U.S. We are funded by some of the world's best investors and entrepreneurs including Scale Venture Partners, Commerce Ventures, Work-Bench, Santander InnoVentures and Two Sigma Ventures.

The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!

We are hiring Software Engineers across all levels in Chennai!

What You'll Be Doing:

• You will partner with our globally distributed cross-functional teams (Product, Infrastructure, Engineering, Data Science) to conceptualize and develop new features and products in an Agile environment. 
• You will own end-to-end delivery of software components all the way to production, owning team features or systems. 
• You will be building web services and REST APIs at scale, and producing high-quality results with direct business impact. 
• You will be monitoring and improving existing deployments, ensuring that we are continuously improving our product. 
• You will be assisting our QA and support team in triaging and resolving production issues and addressing bugs.

What You'll Bring:

• You are interested in our tech stack (Java or Scala, SQL Databases, NoSQL, Microservices, and AWS)
• You will have strong computer science fundamentals: data structures, algorithms, various programming languages, distributed systems, etc. 
• You understand engineering best practices and seek to improve engineering standards, tooling and processes. 
• You write “good code” - easily understandable, secure and testable! 
• You are comfortable helping drive technical decisions within our Engineering team. 
• You have experience building applications at scale.

Perks & Benefits:

• Competitive base salary
• Equity - every employee is a stakeholder in our enormous upside
• A tech-first company culture driven by entrepreneurial thinking and talent
• A great team working in unison towards the same mission
• Transparency is what our product is built on—and so is our culture
• Daily catered lunch and snacks
• Generous health insurance for employees and dependents
• Flexible work schedule and work-from-home options
• Flexible PTO

We are an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

• Should be well versed with Data Structures & algorithms
•  Understanding of software development lifecycle
•  Excellent analytical and problem-solving skills.
•  Ability to work independently as a self-starter, and within a team environment.
•  Good Communication skills- Written and Verbal

• Build, Train and Test multiple CNN models.
• Optimizing model training & inference by utilizing multiple GPUs and CPU cores.
• Keen interest in Life Sciences, Image processing, Genomics, Multi-omics analysis
• Interested in reading and implementing research papers of relevant field.
• Strong experience of Deep Learning frameworks TensorFlow, Keras, PyTorch.
• Strong programming skills in python and experience of Ski-Learn/NumPy libraries.
• Experience of training of Object detection Models like YOLOv3/Mask CNN and semantic segmentation models like DeepLab, Unet etc.
• Good understanding of image processing and computer vision algorithm like watershed, histogram matching etc.
• Experience of cell segmentation and membrane segmentation using CNNs (Optional)
• Individual Contributor

• Experience with image processing
• Experience required : 2-10 Years
• CTC :15-40 LPA
• Good python programming and algorithmic skill.
• Experience with deep learning model training using any known framework.
• Working knowledge of the genomics data in R&D

• Understanding of one or more omics data types (transcriptomics, metabolomics, proteomics, genomics, epigenomics etc.)
• Prior work experience as a data scientist, bioinformatician or computational biologist will be a big plus

Built a collaboration platform - messaging, voice, video - to be used in mobile apps, web etc. 

● Good understanding of Docker and Kubernetes deployments

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs