Lead- Customer Support

Job Description – Ground Team (Field Engineers)

Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.

Communication: Average English and good at Hindi or Local Language

Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore

Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance

Experience:

• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)

Roles and Responsibilities:

• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.

• This role is critical for ensuring that the organization's end-users have great experience with brand representative.

• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.

• MUST know laptop repairs for all BRANDS and Close Tickets successfully

Must Have:

• 2-wheeler with a valid license.

• Open for field profile.

Proven experience as a Business Analyst or similar role.

Strong communication skills, both written and verbal, with the ability to effectively convey complex concepts.

Excellent documentation skills, with attention to detail and accuracy.

Proficient in logical and analytical thinking, with the ability to solve problems and think critically.

Demonstrated understanding of business needs and the ability to perform comprehensive requirement analysis.

Familiarity with Jira tool and Agile methodology.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Title: Technical Lead, CAST AI center

Location: Bangalore

Reports to: Director, Professional Services

The Person:  The successful candidate will be an intelligent, highly energetic self-starter with excellent communication, technical skills with a very solid technical background in the application development world. Experience of working in Application Modernization / DevOps / Cloud readiness assessments / Flaw Interception & Security projects is mandatory. Prior experience in working with any professional services teams would be a big plus. And you know, love and understand complex technologies, and always seek out engaging technical discussions and has the appetite to work in a fast-paced consulting environment.

Role & Responsibilities: As a lead, you will help address various customer’s problems  - Identifying the applications which can be transformed to cloud, identifying the security vulnerabilities to reduce the business risk, assist Customer modernize their applications by providing MRI like visibility of the software in assessing the complexity, functionality etc, identifying the productivity of the vendor teams to help optimize the efficient use of budget, identifying regulatory requirements like storage of personal data in the applications and help business to be compliant and various other use cases.

Role combines a thorough understanding of the product and recommending the CAST solutions.

• Lead project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration of CAST products
• Should able to analyze an enterprise application using AIP platform of all the phases in the product life cycle
• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
• Understand and interpret the various CAST metrics to customers in solving specific use case of CAST customers
• Must have troubleshooting skills
• Able to proactively identify risks related to application /deliverables and propose a mitigation plan
• Capable to execute Pilots and Assessments
• Take responsibility for analyzing a customer application using the CAST product to provide end to end process including the customer process and communication
• Provide custom solutions to customer requirements
• In synchronization with Project Manager, detect potential risks and issues, engage and track remediation plans. Contribute proactively to designing remediation plan for Senior level.
• Contribute to improvement of internal process, tooling and quality process
• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools and reusable components for CAST analysis

Experience of the AD world, excellent problem solving & solution-oriented skills, communication skills and a very strong drive are key characteristics for success.

Qualifications:

• Bachelor’s Degree (or equivalent) in a technical discipline; a master’s degree would be a plus
• Effective communication skills in English is mandatory for non-native English speakers (oral and written)
• Minimum 8+ years of technical consultancy experience software development / software implementation in the software industry
• Strong technical expertise and experience in either J2EE or .NET and one of the common databases such as Oracle, DB2 or SQL Server
• Excellent communication skills (oral and written) including an ability to communicate effectively at senior levels within client organizations
• Strong knowledge of the AD ‘world’ is mandatory
• Ability to work independently toward stated business goals

If interested update your details in the link given below

shorturl.at/ltMP7

Responsibilities :-

- Advocating for good user experience across our platform by representing the users in product strategy and roadmap discussions

- Identifying the best UX methods and tools to use, depending on project constraints

- Prototyping solutions to solve complex problems

- Contributing to our growing design system of patterns in an effort to cultivate a cohesive look, feel, and user experience at all customer touch points

- Sharing and reviewing your designs based on peer feedback, research, and testing

Requirements:

- Bachelor/Masters in Design, HCI, Psychology or any other related field

- 6-7 years of experience in designing desktop and/or mobile applications

- Previous experience owning and executing on UX designs through collaborative decision making with front-end developers, engineers, researchers, content strategists, and other disciplines

- A deep understanding of the end-to-end iterative UX process, including personas, scenarios, wire-framing, content modelling, prototyping, user research, and design systems

- Empathy and advocacy for users, in all areas of work

- Experience using prototyping tools, as well as fundamental knowledge of front-end technologies to understand the constraints of the design

- Extraordinary UI design abilities that can be demonstrated through current projects.

- Figma experience is a must

- Hands-on experience with Sketch, Invision, Photoshop (or equivalent softwares) is an added to bonus

-Experience of working in Fintech is a huge bonus

-Experience of working at any consumer app is an added bonus

• Design and Build sophisticated and highly scalable products using Flutter.
• Translate and build designs and wireframes into high-quality responsive UI code.
• Proficiency in the use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) which relates to designing and developing architecture.
• Learn and explore feasible architecture options for implementing new features.
• Suggest space and time-efficient Data Structures.
• Follow best practices while maintaining structure and comprehensive documentation to ensure context across teams.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Maintaining software through product lifecycle including design, development, verification, and bug fixes.
• Perform time profiling and memory leaks assessment.
• Help with building the company's tech team and iterating on the hiring framework; Create peer learnings for team members and build context for new team members.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.

Skills & Requirements

• Must have experience working with Flutter SDK and Dart programming language.
• Strong knowledge of Flutter widgets like Cupertino for iOS and Material Components for Android.
• Knowledge of building flutter modules and flutter plug-ins.
• Knowledge of native Android and iOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
• Git: To manage and collaborate in different projects with the rest of the team.
• Know how to publish apps to Playstore and Appstore

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

• Build a short-term & long-term Content strategy for company
• Conceptualize content initiatives & design experiments to create unique value proposition for existing and potential members; lead the charter to create programs & new formats.
• Develop content governance guidelines for tone, style, and voice of all content, and ensure they are followed, Oversee writing style and tone for all content
• Manage content projects end-to-end (for app + YouTube) through collaboration with teams across format, creative, marketing, growth, merchandising, etc.
• Analyze data in decision making for content design and market rollout, Track and calculate content ROI
• Work closely with the Marketing & Growth teams to see how content led initiatives can be planned + how we can help take content to our existing potential customers
• Support new initiatives with content and effectively communicate, collaborate with production team to enhance content output and brainstorm on new ideas

Desired Skills: 

• 8+ years of experience in content production and strategy
• Should be hands on & should be able to manage teams at the same time
• Should be willing to hustle across various tasks & new initiatives and simultaneously should be able to build SOPs, structure around it all to prepare for scale
• Strong creative/design skills with high attention to detail
• Project management experience is a plus 4
• Knowledge of Lending/ Insurance, relevant industry is a good to have large scale on Videos contents and understanding of what works on SEO is a must.