Lead- Customer Support

Role & Responsibilities

We are looking for a Manager / Lead – Data Engineering & ETL Operations to drive enterprise-scale data integration and analytics solutions. The role requires strong hands-on expertise in ETL, cloud platforms, and data warehousing, along with the ability to lead teams, manage delivery, and solve complex data problems.

This is a hands-on leadership role, ideal for professionals transitioning from Senior Engineer to Manager.

Key Responsibilities-

• Lead ETL development, operations, and production support
• Design and manage cloud-based data platforms (AWS / Azure / GCP)
• Build and optimize data warehouse solutions using Snowflake / Redshift
• Implement dimensional models including SCD Type 1/2/3
• Develop and orchestrate pipelines using SSIS, Matillion, SnapLogic, PySpark
• Ensure data quality, performance, scalability, and reliability
• Support downstream analytics and reporting (Tableau / Power BI)
• Lead small-to-medium teams, perform code reviews, and mentor engineers.
• Work closely with business and analytics stakeholders
• Drive root-cause analysis and problem resolution for data issues

Ideal Candidate

• Strong Data Engineering (ETL + Cloud) Leadership Profile
• Mandatory (Experience) : Must have 7+ years of experience in Data Engineering / ETL with at least 3+ years in pharma/life sciences domain
• Mandatory (Skill 1) : Must have strong expertise in ETL tools (SSIS / Matillion / SnapLogic) and pipeline development
• Mandatory (Skill 2) : Must have hands-on experience with cloud platforms (AWS / Azure / GCP)
• Mandatory (Skill 3) : Must have experience working with data warehouses (Snowflake / Redshift)
• Mandatory (Skill 4) : Must have strong knowledge of data warehousing concepts and dimensional modeling (SCD Type 1/2/3)
• Mandatory (Skill 5) : Must have hands-on experience with PySpark for large-scale data processing
• Mandatory (Skill 6) : Must have experience ensuring data quality, scalability, and performance of data pipelines
• Mandatory (Leadership) : Must have atleast 2+ years of experience leading teams, mentoring engineers, and owning end-to-end delivery
• Mandatory (Stakeholder Mgmt) : Must have experience working with business or analytics stakeholders and solving data problems
• Mandatory (Note 3) : This has an equal mix of IC and leadership responsibilities
• Preferred (Tools) : Experience with Tableau / Power BI and production support / data operations

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Job Description: We are looking for a talented and motivated Software Engineer with

expertise in both Windows and Linux operating systems and solid experience in Java

technologies. The ideal candidate should be proficient in data structures and algorithms, as

well as frameworks like Spring MVC, Spring Boot, and Hibernate. Hands-on experience

working with MySQL databases is also essential for this role.

Responsibilities:

● Design, develop, test, and maintain software applications using Java technologies.

● Implement robust solutions using Spring MVC, Spring Boot, and Hibernate frameworks.

● Develop and optimize database operations with MySQL.

● Analyze and solve complex problems by applying knowledge of data structures and

algorithms.

● Work with both Windows and Linux environments to develop and deploy solutions.

● Collaborate with cross-functional teams to deliver high-quality products on time.

● Ensure application security, performance, and scalability.

● Maintain thorough documentation of technical solutions and processes.

● Debug, troubleshoot, and upgrade legacy systems when required.

Requirements:

● Operating Systems: Expertise in Windows and Linux environments.

● Programming Languages & Technologies: Strong knowledge of Java (Core Java, Java 8+).

● Frameworks: Proficiency in Spring MVC, Spring Boot, and Hibernate.

● Algorithms and Data Structures: Good understanding and practical application of DSA

concepts.

● Databases: Experience with MySQL – writing queries, stored procedures, and performance

tuning.

● Version Control Systems: Experience with tools like Git.

● Deployment: Knowledge of CI/CD pipelines and tools such as Jenkins, Docker (optional)

Role : Manager - Enterprise Sales

Location : Pune

Exp : 4 - 10

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.

Position Purpose

Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization

Duties & Responsibilities

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
• Creates and conducts effective presentation and product demos
• Uncover potential clients needs to sell solutions
• Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
• Create and conduct proposal and presentation based on clients needs and closing of orders
• Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
• Regularly interact with customers and develop excellent relationships with them.
• Consistently meet and exceed sales targets
• Provide timely weekly, monthly and quarterly sales reports
• Initiate and coordinate development of action plans to penetrate new markets

Qualifications & Skills

• MBA in Sales or Marketing from a reputed institute
• At least 8+ years of B2B sales exposure
• Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• Consistently achieved / exceeded sales targets in the existing organization
• Should have worked with at least one CRM software for planning and recording sales activities.
• Excellent verbal and written English communication skills
• Should be highly motivated and goal oriented
• Highly Customer Focused
• Must be able to work with minimal supervision
• Very good Networking skills

External Skills And Expertise

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.

Position Purpose

Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization

Duties & Responsibilities

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
• Creates and conducts effective presentation and product demos
• Uncover potential clients needs to sell solutions
• Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
• Create and conduct proposal and presentation based on clients needs and closing of orders
• Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
• Regularly interact with customers and develop excellent relationships with them.
• Consistently meet and exceed sales targets
• Provide timely weekly, monthly and quarterly sales reports
• Initiate and coordinate development of action plans to penetrate new markets

Qualifications & Skills

• MBA in Sales or Marketing from a reputed institute
• At least 8+ years of B2B sales exposure
• Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• Consistently achieved / exceeded sales targets in the existing organization
• Should have worked with at least one CRM software for planning and recording sales activities.
• Excellent verbal and written English communication skills
• Should be highly motivated and goal oriented
• Highly Customer Focused
• Must be able to work with minimal supervision
• Very good Networking skills

Internal Description

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.

Position Purpose

Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization

Duties & Responsibilities

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
• Creates and conducts effective presentation and product demos
• Uncover potential clients needs to sell solutions
• Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
• Create and conduct proposal and presentation based on clients needs and closing of orders
• Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
• Regularly interact with customers and develop excellent relationships with them.
• Consistently meet and exceed sales targets
• Provide timely weekly, monthly and quarterly sales reports
• Initiate and coordinate development of action plans to penetrate new markets

Qualifications & Skills

• MBA in Sales or Marketing from a reputed institute
• At least 8+ years of B2B sales exposure
• Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• Consistently achieved / exceeded sales targets in the existing organization
• Should have worked with at least one CRM software for planning and recording sales activities.
• Excellent verbal and written English communication skills
• Should be highly motivated and goal oriented
• Highly Customer Focused
• Must be able to work with minimal supervision
• Very good Networking skills

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

4-6 years of total experience in data warehousing and business intelligence

3+ years of solid Power BI experience (Power Query, M-Query, DAX, Aggregates)

2 years’ experience building Power BI using cloud data (Snowflake, Azure Synapse, SQL DB, data lake)

Strong experience building visually appealing UI/UX in Power BI

Understand how to design Power BI solutions for performance (composite models, incremental refresh, analysis services)

Experience building Power BI using large data in direct query mode

Expert SQL background (query building, stored procedure, optimizing performance)

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.