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Lead- Customer Support
Leading Gaming Company
Lead- Customer Support
Leading Gaming Company's logo

Lead- Customer Support

at Leading Gaming Company

Agency job
via Unnati
3 - 5 yrs
₹3L - ₹5L / yr
Newdelhi, Delhi, Gurugram, Noida
Skills
Customer Support
Team leadership
Team building
Escalation management

 

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Responsible for distributing information to team members and stakeholders
  • Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
Read more
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Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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