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Lead- Customer Support

Leading Gaming Company

Lead- Customer Support

Unnati

Company

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Lead- Customer Support at Leading Gaming Company · Newdelhi, Delhi, Gurugram, Noida · 3 - 5 years · ₹3L - ₹5L / yr · Posted 22 Sep 2020

Lead- Customer Support

at Leading Gaming Company

Agency job

via Unnati

3 - 5 yrs

₹3L - ₹5L / yr

Newdelhi, Delhi, Gurugram, Noida

Skills

Customer Support

Team leadership

Team building

Escalation management

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Responsible for distributing information to team members and stakeholders
Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
Address customer concerns in reference to products, services rendered or employee interactions
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Responsible for distributing information to team members and stakeholders
Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
Address customer concerns in reference to products, services rendered or employee interactions
Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

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