Lead- Customer Support

Social Media Manager:

WORK FROM OFFICE & FULL TIME JOB (Office - Worli)

Prerequisites:

- Experience: 5 years of experience in Social Media Department and 2 years as social media manager

- Skills: Proficient in Social Media Marketing, Digital Marketing, and Social Media Optimization (SMO).

- Content Strategy: Strong experience in strategizing content for social media and developing content calendars.

- Analytical Skills : Ability to analyze social media metrics and insights to improve performance.

- Creativity: Excellent creative thinking and problem-solving abilities.

- Organizational Skills: Strong organizational and time management skills to manage multiple campaigns and projects simultaneously.

- Leadership: Proven leadership experience in managing and mentoring a team of junior managers and executives

- Qualifications: Bachelor’s degree in Marketing, Communications, or a related field.

Key Responsibilities:

Social Media Strategy & Execution:

- Develop and implement comprehensive social media strategies aligned with the brand’s objectives.

- Strategize content for the upcoming month, considering key themes, seasonal trends, and campaigns.

- Oversee the creation and execution of content calendars, ensuring timely delivery and relevance across platforms.

Team Management:

- Supervise, guide, and mentor junior social media managers, ensuring successful campaign execution.

- Coordinate team efforts to ensure smooth day-to-day execution of social media tasks and initiatives.

- Brand Partnerships & Collaboration:

- Manage brand tie-ups, collaborations, and influencer partnerships to increase brand visibility and engagement.

- Ensure effective communication and coordination between internal teams and external stakeholders for seamless campaign execution.

Content Creation & Planning:

- Collaborate with the creative team to create compelling content that resonates with the target audience and aligns with the brand’s voice.

- Oversee the development of monthly content calendars and ensure all content is on-brand, consistent, and engaging.

Paid Campaigns & Reporting:

- Oversee and optimize paid campaigns across Meta and Google Ads, ensuring cost-effectiveness and maximum performance.

- Track campaign metrics such as engagement, reach, conversions, and ROI, providing detailed reports and actionable insights for improvement.

Social Media Optimization (SMO):

- Implement best practices for Social Media Optimization to improve organic engagement and visibility.

- Continuously optimize content for performance across various social media platforms.

Miscellaneous Tasks:

- Travel for shoots and other brand-related activities as required.

- Perform miscellaneous tasks as assigned by management to support the growth of the social media strategy.*field

KEY RESPONSIBILITIES:

Sales function:

* Acquisition of New Clients

* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.

* Create and execute strategies to explore new potential markets and retain existing clients.

* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.

* Giving a clear understanding of the pricing and features of the product and their impact on profitability.

Relationship management

* Handling corporate customers and maintaining excellent relationships with them.

* Leveraging on the relationship with corporate and focusing on closures.

* Liaisoning with insurers and TPA to provide better services and quotes to clients.

Other Functions:

* Coordinating with HR & Finance for Corporate Data.

* Administering guidelines in terms of documentation while policy issuance and claims servicing

* Tracking of competitor activities to understand the market trends and take proactive actions.

* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.

Personal Skills

* At least 3-10 years of experience in B2B sales and customer-facing role

* Very strong written and verbal communication

* High customer empathy

* Strong problem solver,

* Ability to work with cross-functional teams to resolve issues

. Experience in outbound prospecting, cold calling, and managing sales pipeline

* Previous experience mainly in hunting, new client acquisition, and sales closures

* Experience having sold to Founders, CHROs & CFOs is a plus

* Consistently meeting assigned sales targets

* Strong spoken and written communication skills in English

Responsibilities :

● Designing and developing robust and scalable server-side applications using Python, Flask, Django, or other relevant frameworks and technologies.

● Collaborating with other developers, data scientists, and data engineers to design and implement RESTful APIs, web services, and microservices architectures.

● Writing clean, maintainable, and efficient code, and reviewing the code of other team members to ensure consistency and adherence to best practices.

● Participating in code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of applications.

● Optimizing applications for performance, scalability, and security, and monitoring the production environment to ensure uptime and availability. ● Staying up-to-date with emerging trends and technologies in web development, and evaluating and recommending new tools and frameworks as needed.

● Mentoring and coaching junior developers to ensure they grow and develop their skills and knowledge in line with the needs of the team and the organization.

● Communicating and collaborating effectively with other stakeholders, including product owners, project managers, and other development teams, to ensure projects are delivered on time and to specification.

You are a perfect match, if you have these qualification :

● Strong experience in Python and server-side development frameworks such as Flask or Django.

● Experience in building RESTful APIs, web services, and microservices architectures.

● Experience in using database technologies such as MySQL, PostgreSQL, or MongoDB.

● Familiarity with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.

● Knowledge of software development best practices such as Agile methodologies, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD).

● Excellent problem-solving and debugging skills, and the ability to work independently as well as part of a team.

● Strong communication and collaboration skills, and the ability to work effectively with other stakeholders in a fast-paced environment

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for developing a highly scalable and secure code.

Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Able to learn & implement new technology/framework/library at God Speed
-Able to come with an optimal solution for the business problem
-Can handle calls with the client & customer to know their feedback
-Writing clean code & able to dig into other's code or open-source code.
-Cooperating with the back-end developer in the process of building the RESTful API
-Ensuring high performance on mobile and desktop

Desired Candidate Profile:-
-Good problem-solving skills is a must
-Must be familiar with Angular latest version and above
-Strong in Core web fundamentals: HTML, JavaScript, and CSS
-Must be experienced in web development & dynamic websites
-Familiar with various design and architectural patterns
-Experience using JavaScript building tools like Gulp or Grunt.
-Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
-Strong oral and written skills
-Creating custom, general use modules, and components which extend the elements and modules of core AngularJS
-Ability to self-learn

How we are different 
 -We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology

 Why join us
 -We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loyalty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences. 

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially. 

At Amagi, our CRM Platform is key to our continued growth. The success of our sales, marketing and customer onboarding teams is dependent on the success of our Salesforce CRM platform setup and its ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Manager to help us lead the efforts of building our billing platform and related process automation solutions. The ideal candidate would be responsible for the successful delivery of a scalable and flexible billing platform and workflows related to accounts receivable and accounts payable.

Role reporting into: Engineering Director - Enterprise Platforms

Individuals reporting into this role: Architect, Staff Software Engineer, Software Tech Lead

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• Lead the core Engineering activities in an Agile model
• Participate in the overall design and development discussions
• Work closely with the Product Management team to establish product and engineering roadmaps.
• Provide architectural and technical guidance to the team and ensure they follow sound engineering practices
• Demonstrate accountability towards intended business outcomes, by working with product management and other functional teams.
• Evaluating Salesforce Standard vs Custom solutions and guide the team.
• Lead the Salesforce implementation related to marketing, sales and order management processes.

Person Specification:

• 10+ years of overall SDLC experience with 6+ years of experience in Salesforce development and architecture
• Implementation experience with Sales Cloud, Service Cloud, Marketing Cloud and/or Revenue Cloud.
• Hands-on with experience with Apex, Lightning web component and REST API programmatic solutions.
• Strong command of Salesforce best practices
• Strong web development skills (JavaScript, HTML, CSS).
• Experience developing the usage/subscription based billing for SaaS products.
• Salesforce certifications
• Strong in CS fundamentals (object oriented analysis, data structures, algorithms)
• Knowledge of Finance & Operations concepts
• Salesforce integration experience with NetSuite, Jira etc.

Grid is a low-code platform that enables enterprises to move from traditional software to rapid application development. We are helping users change the way they interact with technology for internal management. Our plans for 2023 are to rapidly scale the customer base across our verticals and establish Grid as the leading digital transformation platform, this is where you come in.

Outbound Sales duties and responsibilities

• Conduct research on target industries and companies to identify key decision-makers and their contact information which in our case is mining, manufacturing and infrastructure
• Vet and manage lead list on CRM or other products and keep them updated
• Attend online events, community events, and forums to understand processes, requirements and trends
• Manage collaterals such as pitch decks and product brochures and make them available across the company
• Contact prospective customers by both telephone, email, and networking sites to convert prospects into leads
• On a daily basis, own sales qualification to build a pipeline of sales opportunities
• Interface with marketing team and provide them with qualified leads for campaign management
• Support the sales team in developing and implementing sales strategies and tactics
• Help prepare and send sales emails and follow-up communications
• Assist with other sales-related tasks as needed

Outbound Sales requirements and qualifications

• Currently enrolled in a Bachelor's or Master's degree program in Business, Marketing, or related field
• Ability to think on feet and continue engaging conversations with prospects and industry veterans and leaders
• Interpersonal and presentation skills is a must
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Self-starter with a strong desire to learn and grow in a fast-paced environment
• Familiarity with Microsoft Office Suite and Google Suite
• Previous sales or customer service experience is a plus, but not required

About OpsCruise

Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform.

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Team

The OpsCruise team represents a global and talented team that includes domain experts in IT Operations, Networking, Storage, Hyperscale Systems and AI/ML that have built market-leading solutions at companies such as Cisco, Google, Hitachi, HP, Infoblox, Oracle and VMWare among others.

Our engineering culture values creativity, pragmatism, honesty, and simplicity to solve hard problems the right way.

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Role

We are looking for a Senior QA Engineer who will join our team building and rolling out our SaaS platform in the cloud AI/Ops space.

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Our Technology Stack

Our product involves the following technology areas with one or more tools in use in each area:

1. Container technologies, including creating Docker plugins and extensions
2. Serverless technologies including instrumentation, addons
3. Orchestrators including Kubernetes, OpenShift, Mesos, Swarm
4. Metric generation and collection including Prometheus and tools such as Dynatrace and Datadog
5. Tracing including OpenTracing, Jaeger
6. Graph tools and Databases including neo4j, JanusGraph, TinkerPop/Gremlin
7. TimeSeries databases such as Prometheus, OpenTSDB
8. NoSQL and Indexing tools such as MongoDB, Cassandra, Solr and Elastic
9. Languages including Java, Scala, Javascript, Python, R, and Go
10. Messaging tools including Kafka, Akka
11. Big Data tools including HDFS, YARN, Spark, Flink
12. AI/ML techniques including Statistical Analysis, Classification, Deep Learning, etc.
13. Cloud services: AWS, GCP, and Azure, their services in databases, networking and ML tools
14. High performance User Interfaces including AngularJS, Vue, D3.js and local stores
15. Authentication and Authorization including tools such as Okta and KeyCloak.

Responsibilities

1. Understand user level requirements, write up the test strategy, derive test plan and test cases in detail.
2. System and integration testing with automation of test cases using Python or Java.
3. Use test frameworks such as Robot Framework.
4. Use traffic generator tools such as JMeter for performance testing
5. Set up the target test environments in AWS, Azure or GCP
6. Containers based environment setup with Kubernetes and Docker, monitoring tools setup with Prometheus
7. Debug incidents and issue to narrow down to a root cause
8. Understand and reproduce internally issues reported by customers

Qualifications

The ideal candidate must have the following qualifications.

1. B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
2. Hands-on experience with test automation using Python or Java.
3. Experience with test frameworks such as Robot Framework or TestNG.
4. Traffic generation tools usage such as curl-loader or JMeter
5. QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
6. Knowledge of public clouds, AWS, Azure or GCP, is desired
7. Working knowledge in Kubernetes, Docker or Openshift environments required
8. Hands on experience with Linux
9. Strong problem solving and debugging abilities
10. Familiarity with continuous integration tools such as Jenkins or CircleCI
11. Interest in machine learning (ML) and data science is a plus

Most importantly, you should be someone who is passionate about building new and innovative products that solve tough real-world problems. 

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LOCATION

Chennai, India