Chat support associate

Job Title: Customer Support Executive (Work From Office)

Working Days: 6 days a week

Shift: 9-hour rotational shifts

Week Off: Rotational

Eligibility: Graduates – Freshers can apply

Undergraduates – Minimum 1 year of experience required

Fluent English communication is mandatory

Salary: ₹15,000 – ₹18,000 in-hand

Role: Handle customer queries professionally, provide accurate information, and ensure a smooth customer experience.

Role: Data Scientist

Location: Bangalore (Remote)

Experience: 4 - 15 years

Skills Required - Radiology, visual images, text, classical model, LLM multi model, Primarily Generative AI, Prompt Engineering, Large Language Models, Speech & Text Domain AI, Python coding, AI Skills, Real world evidence, Healthcare domain

JOB DESCRIPTION

We are seeking an experienced Data Scientist with a proven track record in Machine Learning, Deep Learning, and a demonstrated focus on Large Language Models (LLMs) to join our cutting-edge Data Science team. You will play a pivotal role in developing and deploying innovative AI solutions that drive real-world impact to patients and healthcare providers.

Responsibilities

• LLM Development and Fine-tuning: fine-tune, customize, and adapt large language models (e.g., GPT, Llama2, Mistral, etc.) for specific business applications and NLP tasks such as text classification, named entity recognition, sentiment analysis, summarization, and question answering. Experience in other transformer-based NLP models such as BERT, etc. will be an added advantage.

• Data Engineering: collaborate with data engineers to develop efficient data pipelines, ensuring the quality and integrity of large-scale text datasets used for LLM training and fine-tuning

• Experimentation and Evaluation: develop rigorous experimentation frameworks to evaluate model performance, identify areas for improvement, and inform model selection. Experience in LLM testing frameworks such as TruLens will be an added advantage.

• Production Deployment: work closely with MLOps and Data Engineering teams to integrate models into scalable production systems.

• Predictive Model Design and Implementation: leverage machine learning/deep learning and LLM methods to design, build, and deploy predictive models in oncology (e.g., survival models)

• Cross-functional Collaboration: partner with product managers, domain experts, and stakeholders to understand business needs and drive the successful implementation of data science solutions

• Knowledge Sharing: mentor junior team members and stay up to date with the latest advancements in machine learning and LLMs

Qualifications Required

• Doctoral or master’s degree in computer science, Data Science, Artificial Intelligence, or related field

• 5+ years of hands-on experience in designing, implementing, and deploying machine learning and deep learning models

• 12+ months of in-depth experience working with LLMs. Proficiency in Python and NLP-focused libraries (e.g., spaCy, NLTK, Transformers, TensorFlow/PyTorch).

• Experience working with cloud-based platforms (AWS, GCP, Azure)

Additional Skills

• Excellent problem-solving and analytical abilities

• Strong communication skills, both written and verbal

• Ability to thrive in a collaborative and fast-paced environment

Job Responsibilities

✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.

✓ Be the thought leader and champion for above mentioned technologies.

✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.

✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.

✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.

✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.

✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.

✓ Conduct technical interview to staff open positions in the backend team.

✓ Delegate work and assignments to team members

✓ Collaborate with their team to identify and fix technical problems

✓ Analyze users' needs and then finding applications to serve them

✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.

✓ Guiding their team through technical issues and challenges

✓ Prepare Technical design documents which would help the team to understand the technical flow

✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.

Required Experience: 

✓ Backend Lead around 14 years of experience

✓ Server less Computing Architecture

✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies

✓ Good knowledge of AWS Cloud

✓ Full cycle AWS implementation experience

✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations

✓ Experience leading teams of up to 10 + professionals

Ability to manage multiple tasks and projects in a fast-moving environment 

Educational Qualifications: 

Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

System Engineer (ECU)

Location: Hyderabad

Fulltime

Your tasks as Specialist System Engineer ECU(m/f):

• Analysis of the requirements for the electronics control of occupant safety systems in alignment to the customer specifications
• Definition of the System Requirements for the embedded system
• Ensuring quality requirements according to ASPICE and ASIL (ISO 26262)
• Definition of the design and architecture of the ECU system taking into account the latest technologies and continuous improvement ideas using SYSML
• Coordination and functional leadership of the project team from hardware and software development

Your profile as Specialist Systems Engineer ECU(m/f):

• Successfully completed engineering studies in electronics, embedded system, or software
• Several years of professional experience in the development of control units within the automotive industry
• Experience in product development according to ASPICE and ISO 26262
• Assertiveness, target-oriented and structured working methods, ability to work in a team
• Willingness of intercultural work environment.

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Hiring Telecaller and Team lead

Tele calling

Follow up

Reporting

For Team lead : Managing team and handlling new hiring

Job Title: Software Development Manager
Job Type: Full – Time 
Location: Pune 
Work Timings – General Shift

Main Job Tasks and Responsibilities:

• Provide project management and overall leadership on every aspect of the software and infrastructure
• Engage in external customer and client discussions at all stages of a project lifecycle as needed, including initial project scoping efforts through development and project presentation.
• Get involved to provide directions for different projects inclusive of research, development, design, evaluation, testing along with delivery.
• Supervise architecture planning and lead efforts to develop a technical roadmap for projects.
• Breakdown the Project stories into Sprints and ensure project completion on time by delegating, monitoring, and mitigating risks.
• Establish and stimulate software development standards and processes along with best practices.
• Perform closely with Engineers, Developers, and Product Management throughout the organization.
• Brainstorming new product development strategies and solutions.
• Constantly find ways to improve efficiency, introduce automation and smart measures for robust quality.
• Ensure quality design reviews to meet the customer’s SLA.
• Supervise resource allocation to assure the attainment of apt business and personnel development goals.
• Involve in strategic plans to accomplish technical as well as business with leadership chain, team, and customers.
• Evaluate projects, develop and update schedules plus supervise project status.
• Collaborate effectively with all team members as well as hold regular team meetings.
• Provide a safe and healthy environment for the team to develop and grow into highly productive, self-motivated, and competitive intellectuals
  
  

Skills and Experience:

Qualifications:

• BE/B-Tech/MBA in any related field.
• Experience: 5+ years

Skills:

• Strong Verbal and Written Communications Skills.
• Strong Relationship Building Ability with teams at all locations.
• Ability to work Collaboratively with various Verticals across multiple Geographical Locations.
• Ability to handle multiple projects simultaneously, efficiently & accurately.
• Should have technical knowledge of product development over Mobile, desktop, and enterprise infrastructure.
• Should have the ability to independently manage development from design through testing and deployment.
• Should have had experience tech stacks like MERN, MEAN, LAMP, or equivalent.
• UI experience is preferred.
• 2+ years of application development experience using Cloud technologies.

Personal Qualities and Behavior traits:

• Be a good team worker demonstrating loyalty and commitment to the organization and team members.
• Good organizational and communication skills and excellent attention to details
• Interact with individuals to facilitate information and feedback.