Chat support associate at Grooming Education Academy · Delhi · 0.6 - 2 years · ₹1.5L - ₹2.5L / yr · Profitable · Posted 21 Jul 2022
2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
Shubham Vishwakarma
Full Stack Developer - Averlon
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Hiring Alert | International Chat Process
📍 Location: Mohali (Work from Office)
Position
Customer Support Associate – International Chat Process
Eligibility
* Graduates & Undergraduates can apply
* Freshers & Experienced candidates are welcome
* Good written English communication skills are mandatory
* Basic computer knowledge and typing skills required
Salary
Freshers
* CTC: ₹29-30k monthly
* Approx. In-Hand Salary: ₹23,000 – ₹24,000 per month
Experienced Candidates
* CTC: Up to ₹32k monthly
* Approx. In-Hand Salary: ₹25,000 – ₹26,000 per month (depending on experience and interview performance)
Job Highlights
* International Chat Process
* Work from Office
* Excellent career growth opportunities
* Professional work environment
Interested candidates can share their updated CV to apply
Job Title: Chat Support Executive (Non-Voice Process)
Location: Ahmedabad
Role Overview:
We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.
You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.
Key Responsibilities:
- Handle customer queries via chat, email, and other non-voice platforms.
- Provide prompt and effective resolutions using written communication.
- Maintain professionalism and empathy in all customer interactions.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria:
- Freshers and experienced candidates are welcome.
- Strong written communication skills in English (grammar & spelling).
- Qualification: 10+3 Diploma / HSC / Any Graduate.
- Basic computer knowledge is required.
- Willingness to work in a 24/7 shift environment.
What We Offer:
- Supportive and growth-oriented work environment.
- Continuous learning and career advancement opportunities.
- Competitive salary with performance-based incentives.
- Exposure to a diverse and inclusive workplace culture.
Additional Benefits:
- 5 Days Working.
- Night Shift Allowance.
- PF, Insurance & Gratuity Benefits.
Responsibilities :
- Client and audience query handling
- Resolving customer complaints brought to your attention
- Providing detailed information to customers
- Prompt response over Product Chat box
- Taking feedback from the customers
- Maintaining a healthy relationship with the clients
Only Surat Local candidates can apply
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon