2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
Years of Experience:- 5-8 Years
Location: Bangalore
Job Role:- Database Developer
Primary Skill - Database, SQL
Secondary skill - DB2 and Python
Skills:
Main Pointers for Database Developer role.
*Should have strong working experience on any Database like DB2(Good to Have) and SQL OR Oracle/ PL SQL etc.
*Should have working experience on performance tuning
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Looking for Mid level to Senior tester.
Scope is manual + Automation with focus on automation testing with Selenium.
This is an immediate requirment. Kindly apply only if you can join in a weeks time.
Java
Spring BootSenior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard.
For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements.
Job responsibilities
- You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns
- You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible
- You will work in collaborative, value-driven teams to build innovative customer experiences for our clients
- You will create large-scale distributed systems out of microservices
- You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way.
- You will apply the latest technology thinking from our Technology Radar to solve client problems
- You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development
- You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between
- You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills
Job qualifications:
Technical Skills
- You have experience using one or more development languages (Java, Nodejs, React, TypeScript, JavaScript, etc.) with experience in Object-Oriented programming
- You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
- You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban
- You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools
- Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker
Professional Skills
- You enjoy influencing others and always advocate for technical excellence while being open to change when needed
- Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
- You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
Other things to know:
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
React.js
Javascript
Redux/Flux
HTML/CSSAs a Senior Experience Technologist, you’ll be working as part of an agile team with other passionate, driven, and talented people, creating innovative solutions for our clients. Your primary responsibilities will include developing interactive web-based, mobile, and/or desktop applications using Sapient as well as industry best practices to deliver high value and quality to Publicis Sapient clients.
What are we looking for in you?
• Technical end-to-end design for stories by collaborating with business analyst/product owner, technical architect and clients
• Implement stories end-to-end, which includes Frontend, Backends for Frontend (BFF), Caching and also service orchestration in some cases) using best engineering practices like test-driven development, SOLID principles and consideration of non-functional requirements like performance, scalability, security or cloud readiness (as applicable) at the story level
• Automates testing at unit, module and integration level as needed using tools relevant for the platform (e.g. Jasmine, Jest, Karma, Webdriver.io etc.)
• Focus on quality by implementing best practices like logging, calling out technical debt, meeting KPIs using code quality tools like SonarQube, ESLint (customize and sync with Sonar), Stylelint/Sasslint and so on.
• Hands-on with automating redundant work, like common component structure, both in terms of scaffolding as well as using the right design patterns / creating abstractions.
• Mentor junior engineers in helping review code, guiding on technical decision making
Key Requirements:
• 4-9 years’ experience
• Hands-on knowledge of HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015+. You should be up-to-date with new specifications (different stages), and also, using transpilers like Babel to use features from all stages
• Good understanding of creational and structural design patterns in JavaScript
• Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of React.js, its core principles - lifecycle methods, virtual DOM etc. and at least 6 – 12 months hands-on experience with the same
• Understanding of one-way data flow and the Flux architecture.
• Understanding of stateful (container) vs stateless (presentational) components and how to break down the application page into components
• Core understanding of how React’s state management works out of the box.
• Understanding of different CSS architectures that go hand-in-hand with React.js application development. Pros and cons of component-level CSS vs global and where to apply each
• Thorough understanding of Webpack bundler (version 2+).
• Good understanding of the Web Components standard.
• Hands-on experience with building Progressive Web Apps (PWAs) on any framework.
• Hands-on experience with Frontend Performance Optimization – especially in a React application with respect to resource loading strategy, CPU/Memory profiling on the browser.
• Hands-on experience with test-driven development using Jest or equivalent. Familiar with snapshot testing, code coverage. Experience working with utilities like Enzyme
• Experience using fluid grids, and building responsive/adaptive websites using Bootstrap etc.
• Understanding of SEO and accessibility and making it part of the development workflow
• Moderate to Strong graphics manipulation/optimization skills using Photoshop is a plus.
Knowledge & experience of the below skills will earn additional brownie points:
• Logically understands relational databases like MySQL and non-relational databases like MongoDB and can manage to work with it.
• Hands-on experience with GraphQL.
• Hands-on experience working with client-side templating languages like Handlebars, Mustache, etc.
• Hands-on experience with Functional Programming (FP)
• Hands-on experience working with frontend build systems and automating the same using any task runner
• Understanding of hybrid vs native mobile apps – and pros/cons with respect to PWA.
Hands-on experience working with server-side JavaScript frameworks like Express, Koa, Hapi etc. (based on Node.js
• Good understanding of REST APIs and Microservices. Should have an understanding of how resources are organized and how an application should align based on the same. You are expected to have an understanding of how CRUD operations map to HTTP methods for a well-designed service.
• Hands-on with DevOps pipeline and able to tweak/change build/deployment pipeline as needed in the context of a module (e.g. Jenkins / Travis / Now.sh / Gitlab)
• Experience with configuring Webpack from scratch and working knowhow of Rollup / Parcel.
Education:
Bachelors in Computer Science or equivalent education covering Math, Algorithms, Data Structures, Networking, Databases, Operating Systems, Graphics.
About us: At Publicis Sapient, we enable our clients to thrive in Next and to create business value through expert strategies, customer-centric experience design, and world-class product engineering. The future of business is disrupting, transforming, platforming, and becoming digital to the core. We see it in every major industry, from financial services to automotive, consumer products, retail, energy, and travel. We are looking for people who have the courage to break out of what has always been to go do what will be. If you have an optimism that says there is no limit to what we can achieve in this exciting time, then we should talk. Our work is fueled by challenging boundaries, multidisciplinary collaboration, highly agile teams, and the power of the newest technologies and platforms. Our people thrive because of the belief that it’s both our privilege and
responsibility to usher our clients and the world into Next. We are seeking those deeply skilled, bold, collaborative, flexible, and who want to reimagine the way the world works to help businesses improve the daily lives of people, and the world. This is the world-class engineering team where you should build your career.
.NET
C#Design, develop and deploy .NET applications with SQL Server as the back-end. Responsible for database design, database object development, performance optimization and advanced MySQL programming.
Job Description
- Build applications using .Net 4.0 VB.Net / Asp.Net / C# / SQL server.
- Ability to understand business requirement and convert them to applications.
- Ability to perform both as an individual and in a team and completing the given tasks on time.
- Experience Required: 2 - 3 years
Strong experience in ASP .NET, MVC, C#, WCF, SQL, WEB API,
Must have experience in application development
Able to work independently/ with limited guidance
Experience in complete SDLC Good communication skills
If interested, ase share your resume at pooja at webshree.com
● Connecting with approx. 120 members across 4 BUs monthly on one to one basis in order to identify the key problem
areas and provide solution to them.
● Collaborating with business leaders on workforce planning, skill mapping, talent development
● Analysing BU data to identify trends and recommending solution to improve overall performance, retention and
employee experience
● Successfully managing full cycle performance monitoring and review process
● Managing bench resources and their placement across different departments
● Identifying learning needs, Planning and scheduling of training programs for the employees
● Facilitating team-wise monthly town-halls and quarterly R&R sessions, organizing fun activities and events
● Reviewing and analysing attrition data to identify key reasons/ problem areas and designing engagement frameworks
to minimize future attrition
● Responsible for organizational restructuring, policy reform, process modification as per business demand
● Coordinating with external partners to streamline and implement new engagement and knowledge management
platforms in place
Sup!
We are looking for a freelance UI/UX Mobile Designer to join our growing Design Team at Kickgadget. This is a position for a detail-oriented designer who is passionate about creating intuitive and insightful experiences for users.
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Full Stack Developer - Averlon