2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
Subodh Popalwar
Software Engineer, Memorres
About Grooming Education Academy
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Roles and Responsibilities
· Supports customers by providing helpful information,
· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Answering questions, and responding to complaints.
· Maintaining a pleasant work environment for your team
· Conducting quality assurance surveys with customers and providing
feedback to the staff.
· Possessing excellent product knowledge to enhance customer suppor
· Handling Customer concerns and complaints in a timely manner
· Informing Customers of upcoming promotions, offers, updates and
much more
· Courier Tracking, contacting courier people, give a feedback to
customer
· Semi Voice process
Machine Learning (ML)
Data ScienceAbout Us
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.
With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.
Job Brief
We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.
Credibility:
- You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
- You have the ability to directly connect business problems to research problems along with the latest emerging technologies.
Strategic Responsibility:
- To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc.
- To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
- To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
- To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
- To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
- To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
- To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
- To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.
Personality:
- Requires excellent communication skills – written, verbal, and presentation.
- You should be a team player.
- You should be positive towards problem-solving and have a very structured thought process to solve problems.
- You should be agile enough to learn new technology if needed.
Qualifications:
- B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
- 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
- Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
- Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
- Working knowledge of Amazon Web Services(AWS).
- Experience with Docker and Kubernetes will be a plus.
- Experience with Natural Language Processing, Recommendation Systems, or Search Engines.
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.
Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.
To know more about us, feel free to go through these videos:
1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&;t=6s
2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY
3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s
To view more videos, please access the below-mentioned link:
https://www.youtube.com/c/mindtickle/videos
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Python
Django
Flask
PostgreSQL- Expert in Python, with knowledge of Python web framework Django
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Basic understanding of front-end technologies, such as JavaScript, HTML5 and CSS3
- Familiarity with event-driven programming in Python
- Strong experience on Linux
- Solid database skills in a relational database (i. e. PostgresSQL)
- Able to create database schemas that represent and support business processes
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools (git)
- Experience on RESTful APIs
- Experience deploying on AWS is desirable
- Experience on Automation Builds using Jenkins and other popular frameworks
- Strong analytical and problem-solving skills paired with the ability to develop creative and efficient solutions
- Excellent interpersonal, leadership, influence and communication skills
- Experience in designing scalable micro-services is desirable
Amazon Web Services (AWS)Experience automating systems engineering tasks.
Experience in fast-paced and dynamic SRE or Production Support engineering teams
A proven track record of managing successful complex internet-based product platforms/architectures.
Experience building metrics and monitoring platforms and defining alerting strategies.
Strong analytical ability with a focus on making data driven decisions.
Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
Experience working in a managed services environment.
Good communication skills, both written and oral.
Solid understanding of Engineering, DevOps and cloud computing fundamentals.
Good understanding of cloud services including AWS.
Strong automation and CI / CD experience.
Solid experience with containerized applications/orchestration and serverless functions.
GitHub, CD/CI tools experience.
If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
Experience in high SLA environments.
Computer Science, Engineering or Sciences degree required or equivalent work experience.
- Hands-on experience in creating innovative campaigns to engage with the public and media.
- Exposure to marketing campaigns and media relations.
- Learning how to organize, multitask and manage time.
- Learn on the job regarding the best practices in public relations.
- Exposure to the field of public relations and its various responsibilities.
Responsibilities
- Create with innovative and engaging public relations and media campaigns.
- Collaborate with other teams such as marketing and designers to create promotional content.
- Write, edit and review all media content and press releases.
- Handle any PR related issue that may arise.
- Maintain good relationships with media houses.
- Organize PR activations to promote the company’s image and serve as the spokesperson.
- Focus on marketing the company through partnerships and advertising.
- Keep up with media and audience opinions regularly.
- Study PR trends and use best practices.
- Regularly submit PR reports.
Requirements
- Prior experience with media or public relations.
- Experience with PR campaigns and media management.
- Excellent writing, oral presentation and communication skills.
- Basic knowledge of computers and writing software (MS Office).
- A strong presence of mind and analytical skill.
- Keen attention to detail.
- Calm mind in a sometimes stressful environment.
• Survey organization to acquire understanding of current practices, strengths, weaknesses
• Identify productivity and quality metrics
• Establish program to collect, analyse and report metrics
• Survey market for developer and QA screening tools
• Screen existing program resources to baseline capabilities
• Assess current team against industry benchmarks
• Identify improvement areas
• Establish get well plan for each improvement area
• Survey market for online training programs to address areas of weakness
• Oversee employee training initiatives associated with improvement initiative
• Build and manage the continuous process improvement program
Long Term Responsibilities
• Provides leadership and direction for engineering resources across regions
• Deploys resources to achieve financial and business objectives
• Leverages relationships with key internal/external customers to support business needs
• Manages and deploys resources within and/or across multiple customers
• Directs the resolution of highly complex or unusual business problems
• Negotiates with and /influences customers and/or organizational leadership to set priorities and solidify
relationships
• Leverages the performance management cycle to motivate employees and support achievement
• Directs preparation of work plans, supervise engineering teams
• Supervises daily activities of engineering personnel including technical and administrative support and
ensures that deliverables are produced on schedule and within budget
• Functions as seller-doer, developing client contacts and relationships, preparing estimates,
• Represents the company to client and supports client relationships
• Organizes work to meet deadlines set by others
• Builds team effectiveness skills within work team
• May be responsible for engineering phases of planning and execution of the largest and most complex
of projects.
• Participates in staffing decisions for proposals and projects, works with HR/Recruitment to recruit and
hire staff as needed to execute proposals and projects.
Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering
NodeJS (Node.js)
Javascript
Angular (2+)We are looking for a rock-star software engineer who can lead our tech efforts in building a scalable FinTech platform.
Who we are?
We are a funded Fintech company focused on the Affordable Housing segment based out of Gurugram.
Whom are we looking for?
We are looking for a software engineer to come on-board and own the technology and product development from the ground up and scale it as the business grows.
Tech Qualifications:
- You have 2-4 years of experience building products from inception to scale.
- You have built multitenancy B2B and B2C consumer products in the Fintech, Banking, Loan Products, Payments, and/or Digital Commerce space.
- You have an uncanny ability to attract and retain strong tech talent.
- You are highly ambitious and have a keen desire to make a large impact.
What do we offer?
A true experience of building scalable fintech business ground up. we also offer equity along with a fixed salary component.
Our Present Infrastructure:
Microservices based Multitenancy Application
ASP.NET core
Kubernetes Cluster
Redis distributed Caching
Aws Cloud Infrastructure
Our Mobile App is built using Angular and Android
RDBMS / NoSQL
JavaHUGHES SYSTIQUE CORPORATION (HSC) is an award-winning software solutions and services company that has been instrumental in steering the digital transformation journey of its clients from the forefront. Headquartered in Rockville, Maryland USA with development centres in Gurgaon and Bengaluru, India, we work for a wide variety of clients ranging from Fortune 100 Tier 1 equipment vendors & ISVs to small and innovative start-ups with operations in US, Europe, UK, South East Asia, Japan, India etc.
Skillset Required:
- Strong experience in Java coding and Selenium
- Experience in developing automation frameworks from scratch
- Good experience in API testing
- Strong background and experience of working in tooling or QA automation
- Proficient with bug tracking and test management toolsets to support development processes
- Strong problem-solving and analytical skills
Key Work Responsibilities:
- Provide thought leadership in providing the test methods to be adopted as per project needs.
- Designing, developing and supporting frameworks for our test infrastructure and providing automation expertise to our development teams
- Research, recommendation and implementing tools as needed with the goal of increasing automation
- Prepare test plan, test estimates for committed work
- Assess the dependencies from different teams, communicate well in advance and work to close the dependencies.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres