Customer Support Executive

About Us

Tradelab Technologies is a leading fintech company building high-performance trading platforms, low-latency systems, and scalable market infrastructure for the global trading and broking ecosystem. We work at the intersection of technology, trading, and innovation.

Role Overview

We are looking for an experienced Python Backend Developer with strong expertise in trading, low-latency systems, or high-frequency trading (HFT). The ideal candidate will design, develop, and optimize backend components powering real-time trading systems.

Key Responsibilities

• Develop and maintain backend microservices and real-time trading components using Python.
• Build low-latency, high-throughput systems optimized for trading workflows.
• Integrate with market data feeds, order management systems, APIs, and broker/exchange interfaces.
• Write clean, scalable, and high-performance code with a focus on reliability and fault tolerance.
• Work closely with product, QA, and DevOps teams to deliver robust and scalable platforms.
• Troubleshoot production issues and optimize system performance.
• Ensure system security, stability, and compliance with industry standards.

Required Skills & Experience

• 5–8 years of backend development experience with Python.
• Strong experience in trading/HFT/fintech/market infrastructure is mandatory.
• Deep understanding of algorithms, data structures, and system design.
• Experience working with multithreading, multiprocessing, asynchronous programming.
• Strong knowledge of API development (REST, WebSockets).
• Experience with Redis, Kafka, RabbitMQ, PostgreSQL/MySQL, or similar technologies.
• Hands-on experience building low-latency and high-availability systems.
• Familiarity with Linux systems, shell scripting, and performance profiling.
• Exposure to FIX protocol, OMS, RMS, or market data systems is a plus.

Good to Have

• Knowledge of microservices architecture and containerization (Docker, Kubernetes).
• Understanding of exchange trading mechanisms and order lifecycles.
• Prior experience in broker terminals, algo systems, or risk engines.

Why Join Tradelab Technologies?

• Work on cutting-edge trading technologies impacting millions of users.
• Fast-paced, innovation-driven engineering culture.
• Opportunity to build mission-critical systems in fintech and HFT.
• Competitive compensation and growth opportunities.

About the Role

We are looking for an experienced Senior Backend Developer to design and build scalable, secure, and high-performance backend systems. The ideal candidate will have deep expertise in Python/Django, microservices architecture, and cloud technologies, along with strong problem-solving skills and leadership capabilities.

Key Responsibilities

•Design and develop backend services using Django and Python.

•Architect and implement microservices-based solutions for scalability and maintainability.

•Work with PostgreSQL and Redis for efficient data storage and caching.

•Build and maintain RESTful APIs and ensure robust API design principles.

•Implement system design best practices for high availability and fault tolerance.

•Containerize applications using Docker and manage deployments with Kubernetes.

•Integrate with cloud platforms (AWS/Azure) for hosting and infrastructure management.

•Apply security best practices to protect data and application integrity.

•Collaborate with frontend, QA, and DevOps teams for seamless delivery.

•Mentor junior developers and conduct code reviews to maintain quality standards.

Required Skills & Expertise

•Django/Python – Advanced proficiency in backend development.

•Microservices Architecture – Strong understanding of distributed systems.

•PostgreSQL & Redis – Expertise in relational and in-memory databases.

•Docker/Kubernetes – Hands-on experience with containerization and orchestration.

•API Design & System Design – Ability to design scalable and secure systems.

•Cloud (AWS/Azure) – Practical experience with cloud services and deployments.

•Security Best Practices – Knowledge of authentication, authorization, and data protection.

Preferred Qualifications

•Experience with CI/CD pipelines and DevOps practices.

•Familiarity with message queues (e.g., RabbitMQ, Kafka).

•Exposure to monitoring tools (Prometheus, Grafana).

What We Offer

•Competitive salary and benefits.

•Opportunity to work on cutting-edge backend technologies.

•Collaborative and growth-oriented work environment.

Role & responsibilities

Market research and analysis

Lead generation

Sales support

Client relationship management

Administrative support

Marketing and outreach

Key Responsibilities:

• Design, develop, and maintain responsive and visually appealing websites, focusing on user experience and functionality.
• Build high-converting landing pages tailored to various marketing campaigns and objectives.
• Implement and optimize contact forms for lead generation, ensuring seamless integration with email marketing systems.
• Set up and manage email marketing campaigns using platforms like Mailchimp, Constant Contact, or similar.
• Integrate analytics tools (e.g., Google Analytics, HubSpot) to track website performance and digital marketing metrics.
• Work closely with the marketing team to align website content and design with ongoing campaigns and business goals.
• Conduct A/B testing on landing pages and email marketing materials to improve conversion rates.
• Troubleshoot website issues, including speed optimization and mobile responsiveness.
• Keep up-to-date with industry trends, emerging technologies, and best practices in web development and digital marketing.

Required Skills and Experience:

• Proven experience as a Web Developer, with a portfolio demonstrating previous projects, especially landing pages and contact forms.
• Strong proficiency in HTML, CSS, JavaScript, and responsive web design frameworks like Bootstrap.
• Familiarity with content management systems (CMS), such as WordPress, Joomla, or Drupal.
• Experience with digital marketing tools, including email marketing platforms (Mailchimp, Active Campaign, etc.) and Google Analytics.
• Understanding of SEO principles and best practices.
• Knowledge of integrating third-party services (CRM, email marketing, lead capture tools, etc.) into websites.
• Excellent problem-solving skills, attention to detail, and the ability to work independently and as part of a team.

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.