Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP
Language: English & Hindi
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• Bachelor's degree in business management, marketing, or related field.
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Position :: Business Development Executive
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designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined
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principlesofsimplicity,transparency,andgivingbackcontroltotheuser.
The Engineering Challenge
“Re-imagingcredit andpayments fromFirstPrinciples”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees,
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current call center, sales agent, and SMS-based processes with a mobile app that puts thecustomers in complete control.
To stay agile, the entire stack is built on the cloud with moderntechnologies.
Checkoutourappshere:
OneCard(Bestcreditcardapp):www.getonecard.app
OneScore (Over 12 million downloads): www.onescore.app
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Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We work with clients such as PayU, Arbor and Hitachi and are backed by Sequoia, Barclays, Techstars, and Better Capital.
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