Customer Support Executive

Job Responsibilities:

Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.

These would be all the leads who have already inquired about the courses at K11 through various media.

The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.

Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.

Desired Profile:

Excellent communication and coordination skills, counseling skills required.

Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)

Preferred Qualifications:

Experience: 1 -4 years (Preferred a call center experience) Education: Graduate

Job Title: Telecaller (1+ Years' Experience)

Job Summary: We are looking for a proactive and result-oriented Telecaller with at least 1 year of experience to handle outbound and inbound calls, generate leads, and maintain strong customer relationships.

Key Responsibilities:

• Make outbound calls to potential and existing customers to inform them about products/services.
• Handle inbound inquiries and provide accurate information.
• Generate and qualify leads and schedule follow-ups.
• Maintain a database of customer interactions and update CRM systems regularly.
• Achieve daily/weekly/monthly calling and conversion targets.
• Address customer queries and resolve concerns professionally.
• Coordinate with internal teams for smooth customer handling.

Requirements:

• Minimum 1+ years of experience as a Telecaller or in a similar role.
• Excellent communication in English.
• Ability to handle rejection and remain motivated.
• Basic knowledge of MS Excel/CRM tools.
• Strong convincing and negotiation skills.

We are looking for a Sales Intern - immediate Joiner.Internship Duration 6 Months - you will be paid incentives & commissions. Stipend to be paid quaterly INR 6000/- subject to performance.

Details

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

 Apply here - https://forms.gle/8skDXQdt3Wt65shS9

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and persuade customers
• Generate sales leads or close sales (depending on role)
• Maintain records of calls and customer details
• Follow up with customers for feedback or future sales
• Achieve daily/weekly/monthly targets
• Resolve customer complaints or escalate when necessary

🎯 Required Skills

• Good communication and interpersonal skills
• Fluent in required languages (e.g., English, Hindi, etc.)
• Persuasive and convincing ability
• Basic computer knowledge (CRM tools, MS Excel, etc.)
• Patience and active listening skills
• Ability to handle rejection and pressure

🎓 Qualifications

• Minimum: High school diploma or equivalent
• Preferred: Graduate in any field
• Prior experience in sales/customer service is an advantage

⏰ Working Conditions

• Office or call center environment
• May involve shift work (including night shifts for international processes)
• Performance-based targets and incentives

💼 Types of Telecalling Roles

• Sales Telecaller
• Customer Support Executive
• Lead Generation Executive
• Collection/Recovery Caller