Customer Support Executive

Summary:

Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities.  The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation.

Responsible for the day-to-day operations of non-clinical applications

including design, build, test, and maintenance. This ranges from small service requests to larger project implementations.

2. Responsible for assisting with system troubleshooting, implementations, and software updates.

3. Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.

4. Coordinates tasks departmental/interdepartmentally to support non-clinical applications.

5.Works in a multidisciplinary environment to help maintain a stable and functional software application.

6. Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.

7. This position has an on-call rotation schedule that requires immediate off-hours response.

8. Actively maintains education and cross-training on all departmental areas of expertise.

- 6+ years of IT experience

- Strong critical thinking and analysis skills

- Business acumen. Understand operational workflows supported by applications

- Good communication/collaboration/team skills

- Experience learning new applications and adapt quickly when given new assignments

- Initial applications:

Primary : Salesforce Health Cloud,

Secondary: Salesforce Marketing Cloud.

Dear,

We are excited to inform you about an exclusive opportunity at Xebia for a Senior Backend Engineer role.

📌 Job Details:

• Role: Senior Backend Engineer
•  Shift: 1 PM – 10 PM
• Work Mode: Hybrid (3 days a week) across Xebia locations
• Notice Period: Immediate joiners or up to 30 days

🔹 Job Responsibilities:

✅ Design and develop scalable, reliable, and maintainable backend solutions

✅ Work on event-driven microservices architecture

✅ Implement REST APIs and optimize backend performance

✅ Collaborate with cross-functional teams to drive innovation

✅ Mentor junior and mid-level engineers

🔹 Required Skills:

✔ Backend Development: Scala (preferred), Java, Kotlin

✔ Cloud: AWS or GCP

✔ Databases: MySQL, NoSQL (Cassandra)

✔ DevOps & CI/CD: Jenkins, Terraform, Infrastructure as Code

✔ Messaging & Caching: Kafka, RabbitMQ, Elasticsearch

✔ Agile Methodologies: Scrum, Kanban

⚠ Please apply only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response! Also, feel free to refer anyone in your network who might be a good fit.

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

Job Title: Sr. Solution Architect – Cloud Migration and Modernization

Location: Bangalore

About CAST

CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for cloud, raising the speed and efficiency of Software Engineering, better open-source risk control, and accurate technical due diligence. CAST operates globally with offices in North America, Europe, India, China. Visit www.castsoftware.com.

Working closely with Sr. Director-PS and Consulting and Globally with Solution Design Team, he/she will be responsible for success of the CAST product deployment with the assigned clients.

This success will be in part measured by the ability of deployed CAST solution to support the client in analysis of a wide variety of their applications developed in diverse technologies that are prevalent in a typical software house.

He/She should be able to mentor and coach customer team members in deploying and running CAST solution, prepare action plans based on CAST analysis results, help customers in realizing business benefits of CAST implementation in a time-bound manner and prioritize activities in an ever changing, dynamic landscape.

He/she will need to focus efforts to establish a value measurement program to track and identify business value for identified projects to use a template approach to drive value in engagement the clients involved and thereby, help support sales teams in renewals and expansions of the contracts that they support.

Requirements:

The candidate shall below skills and qualifications

•Formal training or certification on software engineering concepts and 10+ years of applied experience.

•Proficient in coding in one or more languages like Java, Spring & Spring Boot.

•Hands-on experience in AWS/Azure/GCP specifically ECS/EKS, Lambda, SQS, SNS, API Gateway, Step functions, storage services or similar skills

•Experience working in Kafka, Cassandra/NoSQL, relational databases and front end technologies like React or similar skills

•Knowledge of CI/CD deployment with tools such as Jenkins, Maven or Gradle.

•Practical cloud native experience.

•Hands-on practical experience in system design, application development, testing, and operational stability.

•Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.

•Business Development Skills: Should have inclination to business development and be comfortable in interacting with clients and making ad-hoc presentations, as needed.

Job Responsibilities:

• Contact potential or existing customers to inform them about the Housing Project
  (Contact Numbers will be provided by the company)
• Answer queries about the project and the company
• Find out customer requirements
• Persuade prospects for a site visit
• Enter and update customer information in the database

Requirements:

• Good knowledge of word, excel, and PowerPoint
• Excellent communication skills
• Convincing ability
  
  

Responsibilities & ownership

• Lead, build, deliver and ensure customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product.
• Work on distributed systems for data processing with efficient protocols and communication, locking and consensus, schedulers, resource management, low latency access to distributed storage, auto scaling, and self healing.
• Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
• Lead the team to solve complex and unknown problems 
• Solve technical problems and customer issues with technical expertise
• Design and deliver architectures that run optimally on public clouds like  GCP, AWS, and Azure
• Mentor other team members for high quality and design 
• Collaborate with Product Management to deliver on customer requirements and innovation
• Collaborate with Support and field teams to ensure that customers are successful with Dremio

Requirements

• B.S./M.S/Equivalent in Computer Science or a related technical field or equivalent experience
• Fluency in Java/C++ with 3alm+ years of experience developing production-level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous programming models, and their use in developing distributed and scalable systems
• 5+ years experience in developing complex and scalable distributed systems and delivering, deploying, and managing microservices successfully
• Hands-on experience  in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, and storage systems
• Passion for quality, zero downtime upgrades, availability, resiliency, and uptime of the platform
• Passion for learning and delivering using latest technologies
• Ability to solve ambiguous, unexplored, and cross-team problems effectively
• Hands on experience of working projects on AWS, Azure, and Google Cloud Platform 
• Experience with containers and Kubernetes for orchestration and container management in private and public clouds (AWS, Azure, and Google Cloud) 
• Understanding of distributed file systems such as  S3, ADLS, or HDFS
• Excellent communication skills and affinity for collaboration and teamwork
• Ability to work individually and collaboratively with other team members
• Ability to scope and plan solution for  big problems and mentors others on the same
• Interested and motivated to be part of a fast-moving startup with a fun and accomplished team

Overview:

We are looking for Test Engineers to work on quality assurance of software applications using the Open API ecosystem for reputed Financial and Insurance companies. This candidate should be experienced in executing manual and automated testing tools and processes.

• Review requirements, specifications and design documents to provide business & customer experience feedback
• Create and maintain well-structured test plans, test cases and defects using tools like JIRA and QC
• Design, develop and execute automation scripts using opensource tools like PostMan and Rest-Assured
• Test native and responsive mobile applications

• Experience of 2 - 5 years in Functional and Automation testing
• Experience in working with automation tools like Selenium, TestNG, Automation tools - BDD (Cucumber)
• Experience working in an Agile/Scrum development process and QA methodologies
• Experience in testing of mobile native and responsive design apps
• Hands on experience on automated testing tools alike TestArchitect, MockIt and Rest-Assured
• Hands-on experience with both white box and black box testing
• Experience with performance and/or security testing will be an added advantage

The candidate for the role will be responsible for enabling single view for the data from multiple sources. 

• Work on creating data pipelines to graph database from data lake
• Design graph database
• Write Graph Database queries for front end team to use for visualization
• Enable machine learning algorithms on graph databases
• Guide and enable junior team members

B.Tech with 2-7 years of experience

Must Have

Hands-on exposure to Graph Databases like Neo4J, Janus etc..

1. Hands-on exposure to programming and scripting language like Python and PySpark
2. Knowledge of working on cloud platforms like GCP, AWS etc.
3. Knowledge of Graph Query languages like CQL, Gremlin etc.
4. Knowledge and experience of Machine Learning 

Good to Have

• Knowledge of working on Hadoop environment

• Knowledge of graph algorithms

• Ability to work on tight deadlines