Customer Support Executive

at FILO ED TECH PVT LTD

DP
Posted by Swaja Bajaj
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Delhi, Gurugram, Noida
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1 - 3 yrs
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₹2L - ₹4L / yr
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Full time
Skills
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)
Customer Service
Customer Retention

Responsibility

 

  • Manage largeamounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Must be Graduated or Post-Graduated.
  • Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

 

Read more

About FILO ED TECH PVT LTD

On demand teachers for Maths, Science, CBSE, NCERT, IIT JEE, NEET & Class 6 to 12, Online doubt solving platform, clear your doubts instantly over Video call, type question to get instant doubt clearance from qualified teachers for free.
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Founded
2020
Type
Products & Services
Size
5000+ employees
Stage
Raised funding
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