Customer Support Executive
at Filo
1 - 3 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)
Customer Service
Customer Retention
Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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About Filo
Founded :
2020
Type :
Products & Services
Size :
5000+
Stage :
Raised funding
About
On demand teachers for Maths, Science, CBSE, NCERT, IIT JEE, NEET & Class 6 to 12, Online doubt solving platform, clear your doubts instantly over Video call, type question to get instant doubt clearance from qualified teachers for free.
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Explore our Career Page for more such jobs : careers.infraveo.com
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Enqos is a technology company whose core mission is to empower ideas. We believe that unlocking the potential of entrepreneurs and product leaders will change the world for the better. Founded in 2010, we are a company with a presence in Seattle, USA and Chennai, India. We work with some of the most innovative startups and some of the most reputed brands in the world. We are solving complex problems in different verticals, such as, Cross Border Commerce, Ad Tech, Marketing Cloud, Share Economy Marketplaces, Food Tech and more.
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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