Customer Support Executive

Designation Offered:

·         Software Engineer / Leading Engineer

Job Responsibilities:

·         Responsible for designing, coding, and implementing software solutions using modern techniques and programming language

·         Provides high-level database development assistance in creating specific applications for businesses

·         Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS

·         Ensures research and innovation at all levels of the software development process

·         May participate in multiple projects simultaneously as a senior development team member

·         Functions as technical architect and Subject Matter Expert (SME) on enterprise related software systems

·         Performs the role of the principal designer responsible for complex systems and their subsystems employing deep knowledge of current technology and tools, as well as relevant systems that are already existing

·         Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages

·         Performs administrative duties as well as some project management tasks.

·         Provide guidance and support to Application Developers

·         Assist with schema design, code review, SQL query tuning

Experience:

·         A minimum of 4 years and maximum of 6 years of relevant experience in a similar role

Qualification:

·         Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science/Electronics/Information Science from reputed institutions

Skills Required:

Mandatory

·         Strong skills in PSSQL, MYSQL and MSSQL programming languages

·         Strong skills in scalable & large DB application development & field support for customers

·         Good experience in MYSQL database, Linux environment development, developing large-scale, multi-tiered, scalable, reliable, and secure network applications

·         Knowledge of Optimization & faster bug fixes

·         Hands on experience on testing of database i.e., unit testing, stored procedures & trigger testing Etc.,

·         Exposure & awareness of Versioning / Configuration & Defect Tracking tools are an added advantage

·         Exposure to handling transactions, security, scalability, concurrency and management of the components

·         Good in database documentation

·         Hands on experience in different types of testing & interfacing with User interfaces (C#, JAVA, Python Etc,.)

Optional

·         Knowledge of Splunk database is highly desirable

·         Exposure to machine learning (ML) based projects where handled complex queries, written different types of procedures for ML data pre-processing.

·         In database machine learning SQL on GPUs

A Senior Salesforce Developer with a strong background in Health Cloud, Sales and Marketing Cloud. This role is ideal for a candidate who can design, develop, and maintain custom applications and integrations while managing our Salesforce Health Cloud instance to optimize business processes, improve productivity, and drive success.

Responsibilities: 

• Design, develop, test, and deploy high-quality Salesforce solutions, including custom applications, Apex classes, Visualforce pages, Lightning components, and integrations with external systems, with a strong focus on Health Cloud.
• Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into technical specifications.
• Ensure optimal system performance by optimizing code, implementing best practices, and conducting code reviews.
• Provide technical expertise and recommendations for Salesforce development projects related to Health Cloud and other Salesforce products.
• Serve as the primary Salesforce Administrator for our Health Cloud instance, managing workflows, validation rules, customizations, user access, and system configurations.
• Develop and maintain comprehensive documentation of developed solutions, including functional and technical specifications, user guides, and test cases.
• Assist in the migration of legacy applications and data to the Salesforce platform, ensuring seamless integration with Health Cloud.
• Stay current with Salesforce releases, features, and best practices, specifically in Health Cloud, to recommend improvements and new functionality.
• Provide support and troubleshooting for existing Salesforce applications, integrations, and Health Cloud configurations.
• Train end-users and provide ongoing support to ensure successful adoption of Salesforce solutions and effective utilization of Health Cloud features.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on experience in Salesforce development, with a focus on Health Cloud, Apex, Visualforce, and Lightning components.
• Salesforce Platform Developer I & II Certifications required; Health Cloud Consultant Certification is a plus.
• 3+ years of Salesforce administration experience, preferably in Health Cloud.
• Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Community Cloud, and Health Cloud.
• Proficient in Salesforce integration tools, such as REST API, SOAP API, and various middleware platforms.
• Experience with version control systems (e.g., Git) and continuous integration/deployment tools (e.g., Gearset).
• Strong understanding of agile software development methodologies.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and as part of a team, managing multiple projects and deadlines simultaneously.
• Commitment to continuous learning and staying current with Salesforce platform updates and best practices, specifically within Health Cloud.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Backend Engineer to join our growing team of engineers to help build and maintain our products. You should have prior experience being responsible for building sufficiently complex features by yourself. 

Responsibilities:

• Implement product features by writing clean, robust, reusable code with tests
• Bring new ideas and best practices to improve the team and the codebase

Requirements:

• At least 3 years of relevant professional experience
• Sound knowledge of programming languages like Python
• Experience working with web application frameworks like Django
• Experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
• Experience developing REST APIs and a good understanding of best practices around building APIs
• Good communication skills
• Passion to solve complex technical problems and troubleshoot the issue

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

About NetElixir: 

NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.

With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.

Role: Python Developer

Experience: 3 -5 Years

Company Website: http://www.netelixir.com/">www.netelixir.com 

Job Description:

Your responsibilities will include understanding the needs, gathering and prioritizing requirements, and working with our software development teams to design, develop and deliver new features.

• 3-5 years of experience in building web applications and product development using Python
  ● Experience in Python Backend development, microservice API development using Flask and/or Django
  ● Experience in SQL and No SQL databases
  ● Experience in AWS cloud services
  ● Working knowledge in Unit testing with pytest, Git (versioning, branching, etc..), CI-CD
  ● Collaboration with technical teams and product stakeholders to ensure design and
  implementation is aligned with business requirements
  ● Perform design and code reviews to ensure products meet our quality standards
  ● Assist in the education and development of junior team members to ensure progression and
  improvement.
  ● Good hands-on experience in debugging application issues
  ● Work experience in developing and deploying AI/ML models (additional advantage)
  ● Exposure to Digital Marketing Domain (additional advantage)

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Social Media Expert

Description:

Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook?  We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.

Competencies:

• Consistent and self-driven to learn about social media platforms and trends. 
• Strong creative storytelling skills with a focus on visual and content aesthetics.

Skills:

• Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
• Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
• Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
• Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.

Experience:

• Demonstrable B2B social networking experience and social analytics tools.
• Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
• Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.