Customer Support Executive

at Filo

Customer Support Executive

Filo

Company

Home

Customer Support Executive

at Filo

Posted by Swaja Bajaj

1 - 3 yrs

₹2L - ₹4L / yr

Delhi, Gurugram, Noida

Skills

Customer Support

English Proficiency

Communication Skills

Customer Relationship Management (CRM)

Customer Service

Customer Retention

Responsibility

Manage largeamounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Requirements

Must be Graduated or Post-Graduated.
Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Responsibility

Manage largeamounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Requirements

Must be Graduated or Post-Graduated.
Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

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About Filo

Founded :

2020

Type :

Products & Services

Size :

5000+

Stage :

Raised funding

About

On demand teachers for Maths, Science, CBSE, NCERT, IIT JEE, NEET & Class 6 to 12, Online doubt solving platform, clear your doubts instantly over Video call, type question to get instant doubt clearance from qualified teachers for free.

Connect with the team

Mohit Wadhwa

Arfa Kamal

Swaja Bajaj

Racheal Singh

Company social profiles

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