Responsibility
- Manage largeamounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Must be Graduated or Post-Graduated.
- Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Responsibilities will include
1.Deliver targets for digital business as aligned with Management in AOP across lending, devices and consumer products (postpe and payback) within CAC/RoAs objectives. Current contribution is upwards of 30% for 400 crore monthly disbursals and 90%+ on consumer products (600cr+ monthly TPV and 80cr annual digital marketing budget)
2.Lead the agenda of product led growth initiatives across business lines that drive long term growth.
3.Come up with plans/initiatives to improve funnel conversion rates across products on a monthly basis leading to revenue/cost impact.
4.Manage merchant retention and actively design programs by working closely with product/engg teams to re-activate churned merchants.
5.Continuously drive efficiency in digital paid marketing channels (atleast 10% QoQ) managing annual budgets of 100+ crore across performance marketing and brand building
6.Be on top of new developments in digital marketing/attribution ecosystem and pilot testing new channels of growth for company, atleast 1 in quarter.
Project Manager
WHO WE ARE
We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.
We’ve seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.
We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.
We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.
WHAT YOU’LL BE DOING
- Handle end-to end project planning and management of Software projects in e-commerce and retail industries.
- Create and present the project plans using Jira / MPP to clients and the internal stakeholders.
- Work closely with the Technical Architects / Technical Leads / Business Analyst / Quality Assurance for estimation of the ongoing / upcoming projects.
- You will be responsible for the High Level timeline and Milestones for the project.
- Manage resource requirements and utilization for the project. Forecast utilization and work with the management for proper resource allocation and skill alignment.
- Closely interact with the clients to communicate and align on the Project plans / scope / workflow / project execution etc.
- Track the execution of the sprints against the project plan to ensure we are meeting the scheduled deadlines / milestones. Propose solutions in case there are timeline risks.
- Responsible for the Change Management process from the identification of the change request to estimation, approval, planning and final execution of the change request.
- Monitor dependencies and risks to ensure timely resolution and/or escalation to reduce bottlenecks and maintain steady flow of work.
- Alert Client, Client Partners, Team and other stakeholders, to upcoming milestones and the resultant impact on timelines.
- Host agile events such as sprint planning, daily stand-ups, sprint reviews/demos and retrospectives.
- Coach team to adapt Agile principles and Scrum values. Use tools and processes as needed to empower team members to deliver better and iteratively improve the sprint performance.
- Work closely with Clients to ensure dependencies and impediments are cleared and the client team is fully aligned with the progress of the project
- Create reports and dashboards to monitor the progress of the project for the scrum team and management
- Report burnt hours on a regular basis for reporting, monitoring and billing purposes
- Be responsible for overall, on budget and on time delivery of the project
WHAT WE NEED IN YOU
- Hands-on experience in planning and management of software development projects from scratch.
- Experience in Ecommerce or Retail would be an advantage.
- Process oriented and also be flexible and dynamic to align with the current work flows.
- Project Planning skills - Using MPP, smartsheet or any other Project Management tool.
- Expertise on project management tools like Jira, Zoho People, Confluence, Bugzilla, Github, basecamp.
- Knowledgeable in agile methodologies and familiar with different agile ceremonies
- Good understanding of Jira / JQL to create reports, dashboards and workflows etc.
- Ability to manage Multiple Projects / Clients
- Excellent communication skills, written and verbal.
QUALIFICATION
- Engineering Graduate or equivalent or MBA in Project management.
- 7 plus years of experience as a core Project Manager.
CC++Skills:
Full Stack Developer
Developed Gaming Application
Developed 3D Gaming Application
Basic knowledge of C, C++, MySQL, Mongo db
Machine Learning (ML)
Python
Data ScienceDuties and Responsibilities:
Research and Develop Innovative Use Cases, Solutions and Quantitative Models
Quantitative Models in Video and Image Recognition and Signal Processing for cloudbloom’s
cross-industry business (e.g., Retail, Energy, Industry, Mobility, Smart Life and
Entertainment).
Design, Implement and Demonstrate Proof-of-Concept and Working Proto-types
Provide R&D support to productize research prototypes.
Explore emerging tools, techniques, and technologies, and work with academia for cutting-
edge solutions.
Collaborate with cross-functional teams and eco-system partners for mutual business benefit.
Team Management Skills
Academic Qualification
7+ years of professional hands-on work experience in data science, statistical modelling, data
engineering, and predictive analytics assignments
Mandatory Requirements: Bachelor’s degree with STEM background (Science, Technology,
Engineering and Management) with strong quantitative flavour
Innovative and creative in data analysis, problem solving and presentation of solutions.
Ability to establish effective cross-functional partnerships and relationships at all levels in a
highly collaborative environment
Strong experience in handling multi-national client engagements
Good verbal, writing & presentation skills
Core Expertise
Excellent understanding of basics in mathematics and statistics (such as differential
equations, linear algebra, matrix, combinatorics, probability, Bayesian statistics, eigen
vectors, Markov models, Fourier analysis).
Building data analytics models using Python, ML libraries, Jupyter/Anaconda and Knowledge
database query languages like SQL
Good knowledge of machine learning methods like k-Nearest Neighbors, Naive Bayes, SVM,
Decision Forests.
Strong Math Skills (Multivariable Calculus and Linear Algebra) - understanding the
fundamentals of Multivariable Calculus and Linear Algebra is important as they form the basis
of a lot of predictive performance or algorithm optimization techniques.
Deep learning : CNN, neural Network, RNN, tensorflow, pytorch, computervision,
Large-scale data extraction/mining, data cleansing, diagnostics, preparation for Modeling
Good applied statistical skills, including knowledge of statistical tests, distributions,
regression, maximum likelihood estimators, Multivariate techniques & predictive modeling
cluster analysis, discriminant analysis, CHAID, logistic & multiple regression analysis
Experience with Data Visualization Tools like Tableau, Power BI, Qlik Sense that help to
visually encode data
Excellent Communication Skills – it is incredibly important to describe findings to a technical
and non-technical audience
Capability for continuous learning and knowledge acquisition.
Mentor colleagues for growth and success
Strong Software Engineering Background
Hands-on experience with data science tools
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Key Responsibilities:
- You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
- Turn user stories, feature requests and defect reports into quality software changes for our customers.
- Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
- Design, develop, modify, implement, and support software components anywhere in the software stack.
- Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
- Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
- Participate in Scrum development process and work towards continually improving the process.
- Determine process improvements, best practices, and develop new processes.
- Work in close partnership with cross-functional teams and management.
Ideal Experience:
- Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
- Experience with Azure Cloud technologies and SaaS product development.
- Excellent communication skills both written and verbal
- A desire to solve complex problems with elegant solutions
- The ability to work well with a team of motivated, smart people
Position
Position Title: Tele sales Executive
Location: Mumbai.
Reporting Manager: Tele sales Manager/Lead
We hustle Monday - Friday (1st & 3rd Saturday)
Industry: Insuretech
Vertical Summary
Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?
This is the problem we are trying to solve by creating innovative products in this space.
Roles & Responsibilities
- Call existing/potential customers to explain about products/services to generate sales/revenue for the organisation
- To utilize inbound/outbound calls to cross-sell & up-sell products/services
- To share and record accurate information of communication with customers to update database
- Answer questions regarding products/services to ensure customer satisfaction
- Ask relevant questions to understand customer requirements.
- Develop and sustain relationships with customers to encourage repeat business.
- Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Meet/exceed daily and monthly targets with respect to call volume and sales
Professional Experiences
- Proven experience working as a telesales executive or customer service role
- Proven track record of successfully meeting sales targets preferably over the phone
- Good knowledge of relevant computer programs and telephone systems
- Proficient in all Microsoft Office applications.
Functional & Behavioural Competencies
- Strong analytical and problem-solving skills.
- Strong negotiation and consultative sales skills.
- Growth and aggressive delivery, targets-oriented mind-set
- Ability to deliver in high pace environment
- Strong organizational skills
- Excellent communication and customer service skills.
What do we offer?
- Attractive salary & performance-linked bonuses
- Health Insurance benef
- Fun, casual & flexible work environment
- Entrepreneurial, forward-looking, growth-driven & open work culture
Java
Spring BootRequirements:
• Required experience of 3 to 8 years
• Required Skill Set: Core Java, Java 8, Spring, Spring Boot, Database, Unit Testing & Rest API.
• Good to have Microservices
• Familiarity with concepts of MVC, JDBC, and RESTful
• You will be responsible to perform- requirement analysis, high-level design, coding, unit testing, and general quality assurance of the web applications
• Knack for writing clean, readable Java code
• Understanding fundamental design principles behind a scalable application
• Good to have knowledge of Spring Security, and JPA
Responsibilities:
• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
- Defining, communicating, and owning the product plan from conception to launch.
- Need to have a rare combination of a strong business and a technical background.
- Understanding end to end operations and drive efficiencies through product or process to reduce turnaround times.
- Define the product strategy and roadmap by aligning with existing offerings.
- Create MRDs and PRDs with prioritized features and corresponding justification.
- Should have knowledge of the competition's business and processes.
- Work closely with the technical team to build the right product by clarifying their queries.
- Run beta and pilot programs with early-stage Products and Samples.
- Should have product ownership and plan product development cycles.
- Prior experience of SDLC and Release management is a must.
- Ability to provide guidance on Supply Chain Collaboration by integrating ERP and third-party applications.
- Proactively filling communication gaps amongst all team members - Good communication solves half the problem.
Expected Skills & Competencies:
B.E. / B. Tech / Bachelor in Design / MBA from Tier 1 Institute
Minimum of 2 years experience as a Product Manager
Minimum of 2 years of experience in supply chain domain
Demonstrated success defining and launching excellent products
Proven ability to influence cross-functional teams without formal authority
Excellent written and verbal communication skills.
As a prerequisite - Share at least one sample of an effective document (MRD|BRD|PRD) delivered in the past.
Go Programming (Golang)Java
Scala
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Full Stack Developer - Averlon