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Technical Support Analyst
Technical Support Analyst
Posist Technologies's logo

Technical Support Analyst

Shubhangi Bangia's profile picture
Posted by Shubhangi Bangia
0 - 3 yrs
₹2.5L - ₹4L / yr
Delhi
Skills
Cisco Certified Network Associate (CCNA)
Computer Networking
Technical support
Customer Support

JOB DESCRIPTION – Technical Support 

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year 

Job Location: Delhi (Posist Head Office) 

About Posist Technologies: 

Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
 

Responsibilities: 

  • Taking Client queries over Call / Email / Chat 
  • Resolve the tickets via Call / Email / Chat/ Remote tools 
  • Register Client queries in Ticketing Tool. 
  • Follow-up with clients and with internal teams. 
  • Resolve the issue within the SLA and Company guidelines. 
  • Escalate the ticket to the respective team and follow-up. 
  • Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries. 
  • Working in Rotational Shifts. 
  • Creating troubleshooting documents. 
  •  

Skills Required: 

  • Good Communicable skills. 
  • Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
  •  Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network) 
  • Good Decision making skills 
  • Multitasking 
  • Willing to work Cross teams 
  • Should be a Team player 
  • Should have Knowledge of Remote Tools 
  • Good Skills to adapt any Software tool. 
  • Documentation Skills is an add on.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Posist Technologies

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Profitable

About

A complete Cloud-Based Restaurant Management software, helping over 6000+ Brands in 11 countries, boost their restaurant's business!
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Shubhangi Bangia

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Full Stack Developer - Averlon
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