JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.

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Backend Engineering Intern (Infrastructure Software) – Remote
Position Type: Internship (Full-Time or Part-Time)
Location: Remote
Duration: 12 weeks
Compensation: Unpaid (***3000 INR is just a placeholder***)
About the Role
We are seeking a motivated Backend Developer Intern to join our engineering team and contribute to building scalable, efficient, and secure backend services. This internship offers hands-on experience in API development, database management, and backend architecture, with guidance from experienced developers. You will work closely with cross-functional teams to deliver features that power our applications and improve user experience.
Responsibilities
- Assist in designing, developing, and maintaining backend services, APIs, and integrations.
- Collaborate with frontend engineers to support application functionality and data flow.
- Write clean, efficient, and well-documented code.
- Support database design, optimization, and query performance improvements.
- Participate in code reviews, debugging, and troubleshooting production issues.
- Assist with unit testing, integration testing, and ensuring system reliability.
- Work with cloud-based environments (e.g., AWS, Azure, GCP) to deploy and manage backend systems.
Requirements
- Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or related field.
- Familiarity with one or more backend languages/frameworks (e.g., Node.js, Python/Django, Java/Spring Boot, Ruby on Rails).
- Understanding of RESTful APIs and/or GraphQL.
- Basic knowledge of relational and/or NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
- Familiarity with version control (Git/GitHub).
- Strong problem-solving skills and attention to detail.
- Ability to work independently in a remote, collaborative environment.
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- Experience with cloud services (AWS Lambda, S3, EC2, etc.).
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