Technical Support Analyst

Web5 Solution is a premier AI, Blockchain, and Tech Development firm dedicated to venture building. We partner with and empower early-stage startups to architect, build, and scale robust digital products from the ground up. We operate at the cutting edge of technology, exploring everything from decentralized networks to AI integration and Generative Engine Optimization (GEO).

Our Product Milestone: We are rapidly scaling our SaaS product, MyZia, which has successfully onboarded 100+ paid clients in just its first two months. We are looking for the right leader to take this momentum to the next level.

The Role

We are searching for a highly experienced and driven Technical Team Lead to take complete end-to-end ownership of our technology stack. You will be the driving force behind the technical strategy and execution for MyZia and other core ventures. We need a challenge taker, a goal achiever, and a true partner who deeply aligns with our vision of building scalable, high-performance tech products.

Key Responsibilities

- End-to-End Technical Leadership: Take complete ownership of the tech aspects of MyZia and emerging Web5 products, from high-level architecture to ground-level deployment.

- System Optimization & Scalability: Architect and maintain scalable systems capable of handling high transaction volumes, rigorous concurrent API hits, and massive data processing without performance bottlenecks.

- Full-Stack Excellence: Lead by example with hands-on full-stack development, conducting thorough code reviews, and maintaining the highest standards of code quality and security.

- Team Mentorship: Build, mentor, and lead a high-performing engineering team. Foster a culture of technical excellence, continuous learning, and accountability.

- Strategic Alignment: Work closely with the founders to align technical execution with business goals. Translate the overarching vision into an actionable technical roadmap.

Requirements

- Proven Experience: Extensive background in full-stack development with a strong track record of serving as a Team Lead, Senior Architect, or Lead Developer in a SaaS or product-based environment.

- Technical Mastery: Deep expertise in modern tech stacks, cloud infrastructure, and database optimization. Proven ability to handle scalable systems with extreme transactional rates and API dependencies.

- Domain Knowledge: Strong understanding of AI and Blockchain ecosystems. Familiarity with AI-driven development paradigms (like vibe coding) and implementing it right is highly advantageous.

- Problem Solving: Exceptional analytical skills with the ability to troubleshoot complex performance issues in real-time.

- Mindset: A relentless "challenge taker and goal achiever" mentality. You thrive in a fast-paced startup environment and treat the product as your own.

What We Offer

- The opportunity to be a pivotal leader in a fast-growing tech venture building firm.

- Direct impact on a rapidly scaling SaaS product (MyZia) with proven market traction.

- A dynamic, innovative environment based in Gurugram, working alongside passionate founders.

About the Role

We are seeking a highly organized and detail-oriented HR Operations Specialist to join our team. The

ideal candidate will possess a strong understanding of HR processes and regulations, with proficiency

in various HR tasks including offer letter generation, promotion management, appraisal processing,

and department change documentation. Additionally, the candidate should demonstrate expertise in

Excel, file maintenance, and knowledge of Provident Fund (PF) and Employee State Insurance

Corporation (ESIC) workings.

Responsibilities:

 Generate offer letters, letters of agreement (LOA), promotion letters, appraisal documents,

department change letters, and other HR-related correspondences.

 Proficiently utilize Excel for data analysis and reporting purposes.

 Maintain both digital and hard copy files ensuring accuracy, confidentiality, and compliance

with company policies and legal regulations.

 Utilize HRMS software for various HR operations including employee data management,

leave management, and payroll processing.

 Handle the breakdown of Cost to Company (CTC) and upload CTC breakup accurately.

 Serve as an onboarding expert, ensuring seamless integration of new hires into the

organization.

 Manage vendor relationships for HR-related services, ensuring timely delivery and adherence

to service level agreements.

 Oversee attendance management processes, including monitoring and reporting on

attendance records, leave balances, and attendance policy compliance.

 Maintain knowledge of PF and ESIC workings, ensuring compliance with regulations and

timely submission of required documentation.

Qualifications:

 Bachelor's degree in Human Resources, Business Administration, or related field.

 Proven experience in HR operations, preferably in a fast-paced environment.

 Strong proficiency in Microsoft Excel and other MS Office applications.

 Familiarity with HRMS software and its functionalities.

 Excellent organizational and time management skills.

 Ability to handle sensitive information with confidentiality and discretion.

 Strong communication and interpersonal skills.

 Detail-oriented with a commitment to accuracy.

 Knowledge of labor laws and regulations pertaining to PF, ESIC, and other HR-related matters

is preferred.

Key Responsibilities

• Backend & API Engineering (60% Focus)
• Design and implement REST APIs and microservices for high-performance AI systems.
• Apply enterprise object-oriented programming best practices for secure, scalable backend services.
• Integrate AI-powered features with cloud-native architectures.
• Generative AI & LLM Development (40% Focus)
• Build LLM-powered features with the OpenAI API or other LLM APIs (reasoning and non-reasoning models, temperature tuning, version control).
• Implement retrieval-augmented generation (RAG).
• Apply advanced prompt engineering and model tuning techniques for optimized results.
• Deploy and manage solutions using Docker and secure integrations (e.g., SSO, Google Drive).

What We’re Looking For

• 10+ years of backend engineering experience (REST APIs, microservices, OO enterprise architecture).
• 3+ years of experience building AI/ML solutions (LLMs, RAG, OpenAI API).
• Strong hands-on Python expertise and object-oriented design patterns.
• Hands-on experience with Langchain, Lambda, Docker, and secure system integrations.
• Proven track record delivering production-ready, scalable applications.

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

Technical specifications/Skill Set:

• Minimum of 5+ years of significant experience in application development.
• Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development
• Knowledge of system architecture, object-oriented design, and design patterns.
• Required technical skills: Strong Core Java, J2EE, Spring boot, Akka, API development & distributed application development experience.
• Desirable technical skills: Micro-services pattern, Kafka, Knative Eventing, Camel-K, Container Technologies like Docker, Kubernetes, NoSql preferably Cassandra.
• Experience working with high volume data and computationally intensive system.
• Domain knowledge in Financial Industry and Capital Markets is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.

Designation : IOS Developer

Location : HSR, Bangalore

About the Company

Making impact driven by Data. 

Vumonic Datalabs is a data-driven startup providing business insights to e-commerce & e-tail companies to help them make data-driven decisions to scale up their business and understand their competition better. As one of the EU's fastest growing (and coolest) data companies, we believe in revolutionizing the way businesses make their most important business decisions by providing first-hand transaction based insights in real-time.. 

About the Role

We are looking to hire an iOS Developer to design and build functional applications compatible with a range of iOS devices. Your primary focus will be developing high-end iOS applications with a commitment to delivering sophisticated design, creation of quality products and collaborating with the design team for new features,  identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

 If you have a strong working knowledge of iOS Frameworks and IMAP Protocol, are hungry to learn, compassionate about your work and are familiar with the mentioned technical skills, we’d love to speak with you.

What you’ll do

• Design, build, upgrade and boost email client applications to create an exceptional user experience
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Help maintain code quality, organization, and automatization of application
• Translate application storyboards and use cases into functional applications
• Identify bottlenecks and devise elegant solutions to improve the scope of functionality of the application

• Ensuring quality and performance as per expected specifications.
  

  
  What you need to have

  TECHNICAL SKILLS

  • Extensive experience with iOS Frameworks and understanding of Apple’s design principles and interface guidelines.
  • Deep understanding of native iOS languages & technologies such as Swift, Xcode, UIKit etc.
  • Proficient at coding, client communication and product development.
  • 2 or more years of working experience as an iOS Developer.
  • More than 1 year of working experience with communication-based applications

   

  You are

  
  
  • Excited to learn, are a hustler and “Do-er”
  • Passionate about building products that create impact.
  • Updated with the latest technological developments & enjoy upskilling yourself with market trends.
  • Keen on benchmarking and optimizing deliverables by taking ownership. 
  • Willing to experiment with novel ideas, take calculated risks & work efficiently
  • Driven to achieve objectives by collaborating proactively with team members
  • Someone with a problem-solving attitude, ability to handle multiple tasks while meeting expected deadlines and exceptional communication skills
  • Interested to work as part of a supportive, highly motivated and fun team.

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

• Successful onboarding of professionals to buy their first pack
• Delivery of a high standard of customer success maintaining a single view per customer across channels
• Defining and leading the implementation of our customer success policies
• Selection and management of our customer success software
• Maintenance of the help site(s) and template responses - updating as new features become available
• Recruitment, training, and performance management of customer success staff

Requirements

• Experience in a high volume customer service environment
• Experience hiring and developing customer success staff
• A can-do attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of customer success platforms and how they work

We are Hiring Oracle Fusion Financial Senior/Staff Infogrex Technology

Experience        4-10 years
Location        Bangalore 

Annual Salary: 26 LPA INR

Job Description:
Primary Responsibilities and Accountabilities:

o        Requirements gathering and documentation using AIM / OUM or other prescribed methodologies
o        Assist business user during CRPs/SITs/UATs
o        Prepare quality deliverables
o        Prepare test scripts and test cases
o        Conduct trainings
o        Prepare quality deliverables
o        Support Project Management Office (PMO)

Experience Required:

o        4-10 years of relevant experience working in ERP Financials with at least 2 years of experience in Fusion Financials
o        Should have worked in at least 2 full life cycle implementations with at least one of the implementations on Fusion Financials
o        Experience in Oracle EBS functional financial areas
o        Experience of having worked in a client facing delivery role