JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.

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We Are Expanding Our Marketing Team at Byte Elephants
Technologies!
Join us in building one of India’s smartest SaaS Growth Engines.
Byte Elephants Technologies is on an ambitious mission to reshape the future of SaaS for ERP, DMS, HRMS, SFA, WMS, POS & Enterprise Automation.
To fuel our next phase of expansion, we are building a high-performance, AI-powered Marketing & Growth Division — and we are hiring four specialist roles.
- Content & AI Creative Specialist
- Social Media Lead Generation Specialist
- Performance Marketer
- SEO Specialist
If you are Best in Any One of These, Then Reach Out to Us.
We invite passionate, skilled, and growth-driven individuals to become part of our fast scaling team.
Two Role Descriptions
1.Content & AI Creative Specialist (Blogs + Graphics + Scripts + Videos)
Role Summary
Produce high-quality content across all formats using a combination of writing skills, design thinking, and AI tools. This is the content engine of Byte Elephants.
Key Responsibilities
Create blogs, articles, case studies, landing page content
Use AI tools (ChatGPT, Jasper, Copy.ai, Writesonic) for ideation
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Strong English communication
Creative + fast learner
Basic design + video editing skills
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Role Summary
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Key Responsibilities
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