responsibilities
• Troubleshooting on Desktops.
• Troubleshooting on Microsoft office 365, firewall and mail servers
. • Monitoring backups.
• Troubleshooting networks, virtualization, and windows servers. Capabilities
Skills
• Technology Graduate OR Bachelor of Science in IT
. • Must have a prior minimum 1 year of experience in customer service or technical support role.
• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Must be a team player but should also understand the importance of individual contributions.
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
• Must be flexible to work any shift in a 24/7 operation including night shifts.
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement
. • Candidate should be amendable to work from office. Behavioral Skills
• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines.
Subodh Popalwar
Software Engineer, Memorres
About IT by Design
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· Customer Complaint Resolution.
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· Provide technical training to our customers, engineers and co-ordinates.
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· Preparing and submitting service and customer feedback reports (Daily report).
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· Handling overall sales and aftersales equipment warranty claims.
Qualifications for Service Engineer
· Must be equivalent Degree or Diploma in Automobile.
· Must be fluent in English and Hindi.
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· Minimum of 2 to 3 years of experience in Automobile workshop.
· Knowledge of Excel and Power point presentation.
Salary & Perks:
· Salary 25000 to 35000 Per month plus insurance plus incentive
· Insurance facilities.
· Petrol allowances.
Age for Service engineer
24 years to 30 years
3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience
Key responsibilities
- Support with design/requirements workshops
- Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
- Confident in configuring workday with the ability to reference Workday Community for clarity
- Ability to create effort estimates based on requirements
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- Support and mentor junior resource based in Portugal/UK
- Achieve a high level of utilisation
- Be consultative in their customer approach
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
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● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
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Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
- Serves customers by providing product and service information and resolving product and service problems.
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Skills Required
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem-solving
- Documentation skills
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- Listening
- Resolving conflict
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- Multi-tasking
- communication
- Fluent English
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What you'll offer us :
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What you will need :
- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.
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Benefits for TOP MNC's BPO - Free 2 way transport - Good package Free job placement - Job guarantee.
Openings :
Hiring For Customer Support Associate , Any graduate / Under graduate - Fresher And Experience can apply.
Roles and Responsibilities
You would be engaged in
Banking / Collections / International / Domestic Voice Process / Telecom Finance / Healthcare (Voice Process)
Engaged in handling calls of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills
Strong administrative skills: organized, efficient and versatile
Strong customer service approach to dealing with people at all levels internal and external
Benefits:
Salary - 16k to 30k +inc
Rotational Shifts
Graduates / undergraduate freshers with excellent communication skills.
0-3 years exp.
Immediate joiners.
Documents Required :
Fresher :
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips
*************PLEASE DO REFER YOUR FRIENDS*************
Roles and Responsibilities-Technical support and sales of our software products.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Only Female
Qualification - B.Com (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required.
Experience - Fresher - 1year
Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)
Mode of Interview-Telephonic and Webinar
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
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Software Engineer, Memorres