Customer Support Specialist

Hiring CodeIgniter MVC(php) developer.

Job Location : Indore ( only work from Office)

Experience needed : minimum 6 months needed

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1) CodeIgniter developer must have expertise in database, web services ( rest api), admin panel and all kinds of backend work.

2) Must have expertise in making RESTful json api, oops concept, JOIN, Array.

3) Must have done some fully dynamic backend website.

4) Can work individually or in a team , immediate joiner will be preferred as we are looking on urgent basis 2 developer

5) Any other technology knowledge will be plus

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Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

• Develops Salesforce.com platform modules, dashboards, interfaces,     and database functions with VisualForce,and the Apex coding language
• Understand and utilize Salesforce strategies the technical standards, specifications and policies that are supported within the Salesforce ecosystem
• Experience with Salesforce.com Lightning UI, Apex, and performance optimisation
• Mentor junior team members in Integration Technologies, and Salesforce best practices
• Lead the technical planning & requirements gathering phases for Salesforce projects
• Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients

Job Description:

- Experience as a Web Methods Developer with both MFT and JDBC adapter 

experience​

- Experience in Web Methods Integration 9.x, 10.x/above.​

- AS2 transmission with partners.​

- Working experience in webMethods designer, Integration Server, Web Services 

(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter, 

Web Methods Test Suit and MQ Adapters.​

- Hands on building BPM and TN integrations. Must have built process models in 

deployed them till production.​

- Hands on CAF. Must have built custom pages on CAF and deployed then till 

production.​

- Knowledge on Scrum methodology.​

- Basic Fundamental understanding, logical reasoning, problem solving approach.​

- Excellent communication.​

- Good Problem Solving Approach 

Primary Skills :

- Experience as a Web methods Developer with both MFT and JDBC adapter 

experience​

- RESTful service development​

- In-depth ESB knowledge​

- Experience in SAP adapters

The Angel Broking Story

Incorporated in 1987, Angel Broking Limited is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. Angel Broking is considered as a home to the independent database on the web covering the Indian online brokerage industry. Our experience of over two decades has helped us to integrate our knowledge and expertise in the broking industry with the technology we provide to our retail clients through various platforms.

We are a technology-led financial services company providing broking and advisory services, margin funding, loans against shares (through one of our Subsidiaries, AFPL) and financial products distribution to our clients under the brand “Angel Broking”. Our broking and allied services are offered through (i) our online and digital platforms, and (ii) our network of over 15,000 Authorised Persons (the “Authorised Persons”), as of Sep 30, 2021.

We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.

Role: Product Manager

What will you do

As Product Manager, you will play a key role in our journey to make trading & investing easily accessible and affordable to all millennials. You will be conceptualizing and executing ideas that create values for traders as well. The job will involve understanding traders & investors requirements, creating workflows, and coordinating with design, engineering, marketing & operation teams.

Roles & Responsibilities

• Define, understand & identify key success metrics.
• Track and analyze performance and constantly identify improvements to drive maximum usage and achieve business objectives
• Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch
• Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
• Collaborate with Data Analytics team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
• Coordinate with internal business verticals to collect requirements and convert them into clear actionable items
• Manage daily interaction with the tech team to clear their doubts if any in the requirements documents.
• Own features and experiments end-to-end, including writing product specs, creating wireframes, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
• Gather, review, and interpret qualitative & quantitative data to uncover new product insights.
• Ability to drive PAT, DAT & UAT along with QA team
• Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact
• Ability to take initiative and address something hands-on, you persevere when others give up.

What we are looking for

• Engineering and / Management degree from a Tier 1 institution.
• We are looking for developer turned Product Manager with 1-6 years of experience in Product Management. (Preferably 1+ years of Hands of Application development (in Java / C++ / or any other programing language))
• Experience in the B2C/B2B segment
• Data-driven decision-making ability
• Sharp User Research skills - conducting Usability Testing, User interviews, Card Sorting & A/B Testing
• Obsession with the mission to improve customer experience
• Prior experience in understanding & working with APIs driven businesses and leading B2C mobile applications.
• Ability to conceptualize, manage and prioritise tasks
• Excellent Stakeholder management skills
• Amazing verbal and written communication skills
  
  

What you get :

• Chance to play a pivotal role in building the next-gen fintech product
• Top tier scale from Day 1 - related battle scars / glory
• Work with other world class talent ( ex Amazon, Uber, Google, Walmart Labs)
• Still be based out anywhere you wish - You can Work from Anywhere #WFA}

If you are #superpumped about the role, we would love to connect with you! APPLY NOW