Customer Support Specialist

Tech Lead – Backend

Roles & Responsibilities

The company is building the operational backbone for how B2B enterprises run their business.

As a Tech Lead on the backend team, you will own the technical direction for a core domain of the platform—systems where correctness is non-negotiable, scale is unforgiving, and edge cases never stop coming. You will also mentor Senior Engineers in your pod.

This is a hands-on role: you will write code and design systems yourself day to day, pair on complex problems, review the work of engineers around you, and be the person who figures out what's actually broken before it becomes a fire.

You will report into the Engineering Manager / Head of Engineering. This is not a feature-factory role. You are here to raise the level of abstraction the team works at, not simply to ship tickets faster.

What You'll Own

• Design and build core platform services that handle complex business logic reliably at scale.
• Architect and own integrations with external enterprise systems, including their quirks, rate limits, and failure modes.
• Build APIs that enterprise engineering teams actually want to integrate with, not just ones that technically work.
• Own production debugging end to end: diagnose issues across services using logs, traces, and metrics, and make incidents boring rather than fires.
• Embed security and compliance thinking into your systems by default, not as a retrofit.
• Mentor Senior Backend Engineers in your pod: pair on hard problems, review their work, and help them grow as engineers.
• Set the architectural direction for your domain: choose frameworks, patterns, and abstractions that shape the platform for years.
• Lead design reviews and code reviews, and set the technical standard the rest of the team calibrates against.
• Hold a clear bar for quality, follow-through, and ownership across the engineers you work with, ensuring systems are healthy in production, not just merged.
• Partner with Product, Implementation, and Customer Success as the engineer who understands the system deeply enough to challenge requirements when necessary.
• Raise the technical bar for the engineers around you without slowing the team down.
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Ideal Candidate

1. Strong Tech Lead / Staff Engineer / Lead Engineer Profile

• Proven experience operating at Tech Lead, Staff Engineer, or Lead Engineer level.

1. Mandatory – Overall Experience

• Minimum 6+ years of overall Software Engineering / Development experience building production backend systems.

1. Mandatory – Tech Lead Ownership

• Proven Tech Lead ownership with experience setting technical direction, architecture, frameworks, or engineering standards used by other engineers.

1. Mandatory – Backend Development

• Strong hands-on backend development experience with deep proficiency in at least one backend programming language such as Python, Java, or Golang.

1. Mandatory – System Design & Distributed Systems

• Strong experience in system design and distributed systems, including architectural trade-offs, scalability, failure modes, reliability, and long-term maintainability.

1. Mandatory – APIs & Integrations

• Experience designing and building APIs, backend services, and external/enterprise integrations.
• Strong experience owning complex business logic and production systems.

1. Mandatory – Technical Leadership

• Formal technical leadership experience, including mentoring Senior Engineers, conducting design and code reviews, driving engineering quality, and leading technical decisions across a team.

1. Mandatory – Hands-on IC + Tech Lead

• Must be a hands-on Individual Contributor + Tech Lead, with approximately 70–80% hands-on coding/engineering involvement.
• Pure people-management profiles are not suitable.

1. Mandatory – Company Background

• Experience working in Product Companies, Startups, or B2B SaaS organizations.

1. Mandatory – Education

• CS degree or equivalent, such as B.Tech / B.E. / B.S.

1. Preferred – Technical Skills

• Experience with Kafka, NATS, RabbitMQ
• AWS
• Docker / Kubernetes
• CI/CD
• Observability and monitoring
• Security and compliance
• Multi-tenant systems
• Financial, billing, or enterprise platforms

Company Description

Nirmitee.io is a pioneering tech company based in Pune, revolutionizing the Healthtech and Fintech industries with smarter and faster solutions. Specializing in product engineering and software development, we empower businesses to scale their vision through cutting-edge technology and innovative solutions. Our focus on resilience, innovation, and digital transformation ensures impactful and lasting results for our partners.

Role Description

This is a full-time on-site role for a Business Development Executive at Nirmitee.io in Pune. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management on a day-to-day basis.

Required:

• Experience: 2-4 years
• IT sales experience for IT products and services
• Handling overseas clients is required.
• Experience in using Upwork and LinkedIn is a must.

Responsibilities:

• Market Research: Conduct market research to identify potential clients and industries for business development opportunities.
• Lead Generation: Generate leads through various channels such as cold calling, email campaigns, Upwork, Linkedin, and networking events.
• Client Engagement: Build and maintain relationships with prospective clients through effective communication and follow-up to understand their needs and requirements.
• Proposal Preparation: Assist in preparing proposals, presentations, and pitches for potential clients, highlighting the company's products or services.
• Sales Support: Provide support to the sales team in identifying opportunities, preparing sales collateral, and coordinating meetings with clients.
• Pipeline Management: Manage and maintain a pipeline of leads and opportunities, tracking progress and updating CRM systems accordingly.
• Continuous Learning: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities and improve sales strategies.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Proactive attitude with a drive to achieve targets and goals.

Job Title: Marketing Manager – US Market (Hybrid, Night Shift)

Location: Hyderabad, India

Shift: US Hours (3:00 PM – 1:00 AM IST)

Experience: 3–7 years

Mode: Hybrid (Office + Work from Home)

Job Overview

We are seeking an experienced Marketing Manager to lead demand generation and performance marketing initiatives focused on the US market. The ideal candidate will have strong expertise in developing and executing Go-To-Market (GTM) strategies, managing multi-channel campaigns, analytics, and delivering measurable ROI.

Key Responsibilities

·      Develop and implement GTM strategies tailored for US clients across various channels.

·      Plan, execute, and optimize campaigns across SEO, SEM, paid media, social media (Meta, LinkedIn, Instagram, YouTube), email, and retargeting.

·    Experience in setting up and managing tracking tools like Google Tag Manager, Microsoft Clarity etc... to monitor conversions and campaign performance.

·      Continuously optimize campaigns to maximize ROAS (Return on Ad Spend) and reduce CAC (Customer Acquisition Cost).

·      Drive conversion rate optimization (CRO) through A/B testing, landing page improvements, and funnel analysis.

·      Prepare and present detailed performance reports and insights for management review.

·      Must have experience in design & maintaining websites.

·      Collaborate closely with Founders and Directors to ensure lead attribution accuracy and pipeline alignment.

·      Knowledge of HIPAA-compliant marketing practices for healthcare accounts is a plus.

Required Skills & Qualifications

·      5–12 years of digital marketing experience managing US clients, preferably in demand generation and performance marketing.

·      Bachelor’s degree in any discipline.

·      Proven expertise in paid social campaigns, PPC, SEO, and paid media strategies.

·      Exposure to website designing.

·      Strong analytical, reporting, and communication skills.

·      Willingness to work in US shift hours (6 PM – 3 AM IST).

·      Professional communication and collaboration skills across organizational levels.

Team Leadership: Recruit, train, and supervise staff, fostering a motivated and efficient team.

Sales & Profitability: Develop strategies to meet sales targets and enhance store profitability. resources.workable.com

Inventory Management: Oversee stock levels, order merchandise, and ensure efficient inventory control. manatal.com

Customer Service Excellence: Address customer inquiries and complaints, ensuring a high standard of service.

Operational Oversight: Ensure compliance with health and safety regulations and maintain store presentation.

We are looking for a smart and knowledgeable legal intern with moot court experience and understanding of law and regulations in the technical domain. 

Skills Required

• Enrolled in a Law degree or law major subjects.
• Fluent written and spoken English.
• Attention to detail with previous work experience in an office environment.
• Legal Experience in handling civil and corporate cases. 
• Creative, independent, multi-tasker, hard-working, well organized and a team player.
• Understanding of the laws and regulations in technology space.
• A self-starter with a proactive can-do attitude, comfortable with constant change & fast-paced environment.
• Proficiency with Microsoft Office, google docs.

Roles and Responsibilities

• Drafting, reviewing the legal documents, contracts, and agreements.
• Researching on various legal topics, policy framing and legal document structure. 
• Participating in the drafting and negotiation of contracts / contractual clauses
• Timely execution of agreements.
• Maintain and update database of company’s documents, licenses, permits and letters to enable easier reference for tracking systems.
• Assist with internal policy documents.
• Other legal duties and management.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Solution design documentation, development ownership, mentoring and driving the most comprehensive trade terminal for our super users for the iOS Mobile platform
• Ensuring the team adhere to the best industry technical practices and meet the business objective
• Ensuring responsiveness of the application
• Monitor reliability and performance metrics of the system to provide an impeccable experience to the user
• Co-ordinate with developers, testers and keeps the product manager well informed of the status of the development effort to senior managers
• Mentoring of the team
• Code review of team members and code quality ownership
• Collaborate with team, cross-functional teams to define and design new features
• Work with data sources, APIs, 3rd party SDKs
• Unit-test code for robustness, including edge cases, usability and general reliability
• Work on bug identification and fixing
• Troubleshooting and triage of field issues
• Improving application performance
• App management and monitoring on iTunes
• Produce high-quality code and experience with security implementation
• identifying risks implementing security patches procedures
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Keep abreast of new trends and best practices in mobile development

• B.E., B.Tech., M.C.A. or equivalent technical qualification in Computer Science,
• Engineering or a related subject
• 7 to 10 years of proven software development experience in iOS development
• Experience in mentoring iOS developers
• Must experience with Swift
• Experience with Objective-C is a plus
• Experience working with remote data via REST and JSON must
• Experience with API integration, Third-party SDKs, Charts, Payment Gateway, Sockets is a plus
• Experience in HLD, LLD designing must
• Solid understanding of the full mobile development life cycle.
• Mobile Application security standards is a plus
• Experience in mobile app architecture, frameworks, design patterns must
• Experience in writing Unit Test cases is a plus
• Experience in performance measurement of application is plus
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experience in using JIRA, TFS
• Experience of CI/CD pipeline with tools used for Code coverage, code bugs identification, test automation, GIT
• Experience in Firebase Crashlytics, Application Performance must
• Experience in driving scrum team and follow agile practices
• Fundamental knowledge of the BFSI sector is a plus
• Strong communication skills
• Project Estimation & Planning

Desired Candidate Profile