Customer Support Specialist

Job Title: Digital Marketing

Location: Ghatkopar

Department: Sales and Marketing

Experince: 2+years

Salary Range: upto 35,000 (Negotiable)

Key Responsibilities

 Develop and execute digital marketing strategies to increase brand awareness and online engagement.

 Manage and optimize company social media platforms (LinkedIn, Facebook, Instagram, Twitter, etc.).

 Create, curate, and publish engaging content for digital channels.

 Perform keyword research and implement SEO strategies to improve website ranking.

 Manage email marketing campaigns and newsletters.

 Edit and produce high-quality videos for marketing campaigns and social media.

 Collaborate with internal teams to align marketing strategies with business goals.

 Stay updated with industry trends and emerging digital marketing technologies.

 Handle Domestic + International exhibitions

 Co-ordinate with agency and keep website updated.

 Manage digital assets for exhibitions (banners, invites, branded stationery)

 Execute email, WhatsApp, and social media campaigns and reporting.

Qualifications And Skills

 Bachelor's degree in Marketing, Digital Marketing, Communications, or a related field.

 Proven experience (1+ years) in digital marketing or a similar role.

 Hands-on experience with social media management and advertising tools.

 Hands-on experience with Designing tools (Canva, Illustrator).

 Excellent written and verbal communication skills.

 Creative thinking and ability to generate innovative marketing ideas.

 Ability to analyze data and provide insights for continuous improvement.

 Understanding of video marketing and content creation.

 Ability to multitask and manage timelines in a dynamic, fast-paced environment

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages, web technologies, and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company):Product companies

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note): Education can be ignored for candidates with proven experience in strong, reputed product companies

About MyOperator

MyOperator is India’s only Business AI Operator, an integrated platform that brings together

WhatsApp, voice calls, and AI-powered chat and voice bots to help businesses automate,

manage, and personalize customer interactions at scale.

We’re building the future of business communication: unified, intelligent, and deeply integrated.

If conversations are the new currency of business, we’re here to make every one count.

About the Role

We’re looking for a sharp, strategic, and SEO-savvy Senior Content Writer who can write with

clarity, depth, and purpose. You’ll be responsible for crafting high-impact content across web

pages, blogs, product explainers, LinkedIn posts, customer stories, and more, helping establish

MyOperator as a category leader in AI-led business communication.

If you have a flair for storytelling, a research-first mindset, a strong grasp of B2B SaaS/tech, and

an understanding of how content drives both brand and performance, this role is for you.

What You’ll Do

• Research deeply on AI, SEO, and business communication to craft content that adds
• real value, not just ranks.
• Own end-to-end content creation across formats, including long-form blogs, product
• pages, whitepapers, emailers, case studies, and social media content.
• Collaborate with product, sales, and support teams to create technically accurate,
• user-friendly, and search-optimized content.
• Lead and contribute to SEO content strategy, keyword research, clustering, and on-page
• SEO execution.
• Translate technical product features into crisp, benefits-led copy that customers can
• relate to.
• Ensure editorial excellence: clarity, consistency, grammar, structure, and tone of voice.
• Track content performance, analyze gaps, and continuously improve strategy.
• Stay updated on AI/LLM SEO trends and tools (vector search, content embeddings,
• ChatGPT workflows, etc.), and experiment when possible.
• Help build internal content systems: tone guides, editorial frameworks, and scalable
• content ops.

What We’re Looking For

• 3–5 years of experience in B2B or SaaS content writing.
• A strong portfolio of SEO-optimized, long-form content.
• Solid understanding of content-led growth in a product-first or tech-first environment.
• Experience with SEO tools like Ahrefs, SEMrush, Surfer SEO, or Clearscope.
• Comfortable working in a fast-paced, high-ownership setup.
• Excellent command of English: written and verbal.
• Bonus: Familiarity with AI-driven SEO, technical SEO, or LLM-first content strategies.
• Bonus: Hands-on with tools like Notion, Webflow, WordPress, Jasper, or ChatGPT for
• content workflows.

Why Join Us

• Learn how to leverage AI and LLMs to create AEO-first content at scale.
• Help shape a category-defining brand in the business AI space.
• Work with a high-performing, future-forward content and marketing team.
• Flexible, remote-friendly environment with space to experiment.
• Your words will influence how thousands of businesses engage with MyOperator.

About Company:

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Position Overview:

The Exe/Assistant Manager Accounts will play a crucial role in managing and overseeing the financial operations of the company. This position involves maintaining accurate financial records, preparing financial statements, coordinating audits, and providing support to the finance team.

Responsibilities:

1. Data Entry – RTV, Revenue Assurance, Expense Analysis

2. General Ledger Management: Maintain the general ledger, recording transactions, reconciling accounts, and ensuring proper classification of financial data. Ensuring accuracy, compliance with accounting principles and standards. Expense Analysis. RTV approvals. Revenue Assurance coordination with Inventory & Ops team.

3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections.

4. Tax Compliance: Collaborate with internal and external stakeholders to ensure accurate and timely filing of various taxes and returns such as GST, TDS, TCS, income tax, and corporate tax. Ensuring proper documentation and paper trail. Handling submissions against various department notices.

5. Audit Coordination: Prepare documentation and support the external audit process, addressing auditor inquiries and implementing audit recommendations.

6. Team Support: Provide guidance and training to junior staff members, fostering their professional growth within the finance department.

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field; Inter CA or (CA multiple attempt) qualification preferred.

- 2-3 years of relevant experience in accounting or finance roles, with demonstrated progression in responsibilities.

- Proficient in financial software and tools, such as Excel, accounting software (e.g., QuickBooks, SAP), and ERP systems.

- Strong knowledge of accounting principles, financial reporting, and taxation.

- Excellent analytical skills and attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate across departments.

- Problem-solving mindset and ability to work under pressure in a fast-paced environment.

Skills Required

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions 
• Great attention to detail
• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance
• Code Reviews – Perform code reviews 
• Planning – Plan and assign tasks to team members
• Develop – Develop micro services and micro frontends

Work Environment Details:

Founded in 2011 and trusted by companies across 70 countries and more, KnowledgeHut is the skills solutions provider that organizations and individuals the world over count on to innovate faster and create progress.
We help technologists master their craft and take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles and become scalable, reliable, and secure.  
Our mission to democratize technology skills is what drives us, and our values are at the helm of how we work together. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be.  
If you have the development skills required and are excited to come to work every day knowing you’re helping our customers build the skills that power innovation, we want to hear from you!