Customer Support Specialist

About CoinCROWD

CoinCROWD is building the future of crypto spending with CROWD Wallet, a secure, user- friendly wallet designed for seamless cryptocurrency transactions in the real world. As the crypto landscape continues to evolve, CoinCROWD is at the forefront, enabling everyday consumers to use digital currencies like never before. 

We’re not just another blockchain startup, we’re a team of innovators, dreamers, and tech geeks who believe in making crypto fun, easy, and accessible to everyone. If you love solving complex problems and cracking blockchain puzzles while sharing memes with your team, you’ll fit right in! 

We’re on a mission to make crypto investing as easy as sending a WhatsApp message, simple, secure, and jargon-free. Backed by strong tech and a user-first philosophy, we are building the most trusted crypto experience for the users.

Role Overview

We are looking for a strategic and driven Partnerships Manager to lead, develop, and scale strategic alliances that drive user acquisition, brand credibility, and revenue growth. This is a high-impact role that requires an entrepreneurial mindset and the ability to execute end-to-end partnerships, from identifying the right partner to launching collaborative campaigns.

Key Responsibilities

• Identify, evaluate, and onboard strategic partners (financial institutions, fintechs, influencers, web3 projects, communities, and brands) aligned with CoinCROWD’s growth goals.
• Structure, negotiate, and close partnership deals that generate user growth, transactions, and retention.
• Manage and nurture existing partnerships to maximize mutual value and ensure execution of joint marketing plans.
• Collaborate closely with marketing, product, compliance, and leadership teams to ensure seamless partnership integration and performance.
• Track KPIs and report ROI on partnership initiatives using data-backed insights.
• Stay updated with industry trends and competitive landscape to identify whitespace opportunities.

What We’re Looking For

• 2–10 years of experience in partnerships, business development, or strategic alliances in fintech, crypto, or tech startups.
• Strong network and understanding of the fintech/crypto ecosystem.
• Excellent communication, negotiation, and stakeholder management skills.
• A go-getter with a bias for execution and ability to thrive in fast-paced environments.
• Analytical mindset with a clear understanding of growth funnels and partner ROI.

Good to Have

• Prior experience in a crypto/blockchain startup or platform.
• Familiarity with influencer and creator-led partnerships.
• Experience launching co-branded campaigns or API integrations with partners.

Why CoinCROWD?

• Work at the forefront of the crypto revolution across the globe.
• Ownership-driven culture with flat hierarchies.
• Smart, humble, and passionate team.
• Opportunity to shape strategy from the ground up in a high-growth phase.

Ready to build the most trusted crypto brand together?

Apply now!

About Jeeva.ai

At Jeeva.ai, we're on a mission to revolutionize the future of work by building AI employees that automate all manual tasks—starting with AI Sales Reps. Our vision is simple: "Anything that doesn’t require deep human connection can be automated & done better, faster & cheaper with AI." We’ve created a fully automated SDR using AI that generates 3x more pipeline than traditional sales teams at a fraction of the cost.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $1M ARR in just 3 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence.

As we continue to scale, we're looking for mid-senior Full Stack Engineers who are passionate, ambitious, and eager to make an impact in the AI-driven future of work.

About You

• Experience: 3+ years of experience as a Full Stack Engineer with a strong background in React, Python, MongoDB, and AWS.
• Automated CI/CD: Experienced in implementing and managing automated CI/CD pipelines using GitHub Actions and AWS Cloudformation.
• System Architecture: Skilled in architecting scalable solutions for systems at scale, leveraging caching strategies, messaging queues and async/await paradigms for highly performant systems
• Cloud-Native Expertise: Proficient in deploying cloud-native apps using AWS (Lambda, API Gateway, S3, ECS), with a focus on serverless architectures to reduce overhead and boost agility..
• Development Tooling: Proficient in a wide range of development tools such as FastAPI, React State Management, REST APIs, Websockets and robust version control using Git.
• AI and GPTs: Competent in applying AI technologies, particularly in using GPT models for natural language processing, automation and creating intelligent systems.
• Impact-Driven: You've built and shipped products that users love and have seen the impact of your work at scale.
• Ownership: You take pride in owning projects from start to finish and are comfortable wearing multiple hats to get the job done.
• Curious Learner: You stay ahead of the curve, eager to explore and implement the latest technologies, particularly in AI.
• Collaborative Spirit: You thrive in a team environment and can work effectively with both technical and non-technical stakeholders.
• Ambitious: You have a hunger for success and are eager to contribute to a fast-growing company with big goals.

What You’ll Be Doing

• Build and Innovate: Develop and scale AI-driven products like Gigi (AI Outbound SDR), Jim (AI Inbound SDR), Automate across voice & video with AI.
• Collaborate Across Teams: Work closely with our Product, GTM, and Engineering teams to deliver world-class AI solutions that drive massive value for our customers.
• Integrate and Optimize: Create seamless integrations with popular platforms like Salesforce, LinkedIn, and HubSpot, enhancing our AI’s capabilities.
• Problem Solving: Tackle challenging problems head-on, from data pipelines to user experience, ensuring that every solution is both functional and delightful.
• Drive AI Adoption: Be a key player in transforming how businesses operate by automating workflows, lead generation, and more with AI.

1.      Core Responsibilities

·        Build, maintain and manage a team capable of delivering the data operations needs of the banks data teams and other stakeholders, ensuring the team is right sized, motivated and focused on key goals and SLAs.

·        Maintain, develop and enhance the tools and environments used by the data teams to ensure availability of Development, Test and production environments

·        Manage all data operations database changes observing industry standard software development life cycle approaches with development, testing and deployment supported by comprehensive documentation

·        Manage releases of code from the engineering team to ensure separation of duty

·        As subject matter expert take a key contributing role in data initiatives such as infrastructure development, software tool evaluation, intra company data integration

·        Assess system performance and process efficiency making recommendations for change

·        Identify gaps and technical issues affecting data flows and lead the development of solutions to these

·        Work with internal and external stakeholders to ensure that data solutions are reliably populated on time

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years previous experience supporting datawarehousing, data lake solutions is essential

·        5 years previous experience of Microsoft SQL Server SSIS is desirable

·        Experience with monitoring and incident management is essential

·        Experience of managing a technical team is desirable

·        Experience working in an IT environment

·        Experience working within banking or other financial institutions is desirable

·         

3.      Knowledge Requirements

·        Strong background of working in data teams

·        Robust knowledge of RDBMS principles and how best to manage environments

·        Strong knowledge of a standardised SDLC is desirable

• Creating top-quality applications.
• Collaborating with front-end developers.
• Ensuring that junior staff delivers according to standards.
• Improving functionality.
• Using the most updated and appropriate technologies.
• Designing and building application layers.

• Degree in computer science, information technology, or similar.
• Previous experience as a developer.
• Extensive working knowledge of coding using .NET languages (C+, VB, .NET).
• Familiarity with ASP.NET framework and SQL servers.
• A keen eye for detail.
• Strong communication skills.

• Maintaining day to day books of Accounts and General Ledger Accounting
• Maintaining Bank Reconciliation Statements and Reconciliation of all Debtors & Creditors.
• Managing Payment of TDS & Filing of E-TDS Returns Quarterly, Payment & Filing of any other Statutory Payments (PF, Profession Tax etc.)
• Maintaining cash transactions & petty cash book, day to day cash & bank transactions, online payments (Staff Salary & other expenses)
• Managing vendor accounts, preparation of cheques, online payments
• Handling Debtors collection & follow-up
• Ensuring Finalization of Balance-sheet & P&L Account

What you need to have:

A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets. 

As a manager, you would be incharge of managing the devops team and your remit shall include the following

• Private Cloud - Design & maintain a high performance and reliable network architecture to support  HPC applications
• Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN  Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud. 
• Security - Implementing best security practices and implementing data isolation policy between different divisions internally. 
• Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis. 
• Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
• NFS - Implement and optimize latest version of NFS for our use case. 
• Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm. 
• BackUps  - Identify and automate  back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless. 
•  Access Control  - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins. 
•  Operating System  -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions. 
•  Configuration management  -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same. 
•  Data Storage & Security Planning  - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
• Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity. 
• Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant   environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc

Qualifications 

• Bachelors or Masters Level Degree, preferably in CSE/IT
• 10+ years of relevant experience in sys-admin function
• Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
• Must have strong grasp of automation & Data management tools.
• Efficient in scripting languages and python

Desirables

• Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
•  Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

APT Portfolio is an equal opportunity employer

Job Description

Roles and Responsibilities

• Take prospect from initial contact phase to qualified phase over the phone
• Generate revenue by pitching prospects and converting them to sales.
• Meet and exceed pipeline contribution goals
• Respond quickly to assigned leads
• Willingness to be measured by weekly and monthly metrics.
• Use and become an expert on the Customer Relationship Management (CRM) system.
• Fully Responsible for meeting targets as assigned Periodically
• Comfortable with cold calling

Desired Candidate Profile

• If you are a party animal and know live performers' space well. StarClinch is the place for you.
• Experience in Event Industry and Artist Management space is a must
• Brilliant Negotiations Skills
• Good Communication Skills, Smart Worker
• Flexible, Able To Shift Priorities To Accommodate Changing Demands
• The ability to break the ice, and engage in extensive networking & socializing at various platforms
• Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus

Nature of Job:

• No. of opening - 2
• Work From Office
• Work Experience - 1-3years

Benefits:

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area, New Delhi-110020.

Perks:

• Health + Accidental Insurance
• Free Doctor Consultations
• Exposure to how things work in a startup
• The extensive learning curve in the field
• Informal dress code
• Flexible working hours
• Premium Office and workspace