Customer Support Specialist

🔧 Position: Java Support Engineer

📍 Location: Remote (PAN India)

🕐 Shift: Night Shift (9 PM-6 AM)

🧠 Experience Required: 6+ Years

🚀 Joiners: Immediate Joiners Preferred

About the Role:

We are seeking a highly skilled Java Support Engineer to join our growing team at Deqode. This role is ideal for professionals with deep knowledge of Java, Spring Boot, and Splunk, and who have hands-on experience supporting and maintaining large-scale applications in a production environment.

Key Responsibilities:

• Provide L2/L3 support for Java-based applications in a production environment.
• Actively monitor application health using Splunk, identify issues, and drive timely resolutions.
• Debug, analyze logs, and troubleshoot incidents to determine root causes.
• Coordinate with development and QA teams for bug resolution and performance tuning.
• Write and maintain documentation for support processes and RCA reports.
• Participate in on-call rotation and ensure high availability of services during night hours.
• Proactively identify recurring issues and recommend long-term solutions.
• Maintain SLA adherence and manage incident ticket lifecycles effectively.

Mandatory Skills & Experience:

• Java (Advanced Level) – Strong programming and debugging capabilities.
• Spring Boot – In-depth knowledge of microservices architecture and REST APIs.
• Splunk – Hands-on experience with log analysis, dashboard creation, and alert setup.
• Experience in production support, incident management, and post-deployment troubleshooting.
• Familiarity with ticketing tools like JIRA, ServiceNow, or similar.
• Comfortable working in night shift and across multiple teams.

We are looking for enthusiastic passionate candidates in the role of HR Recruiter.

Position : HR Recruiter(must be from a consultancy)

Experience : 1 year to 2 year

Job Description :

We are looking to employ an HR recruiter with the ability to develop recruitment strategies to meet the objectives of the organization. . They should confer with management to assess, and identify staffing needs. The HR recruiter will execute recruitment plans and source the most suitable candidates to fill positions.

Responsibility :

• Filling positions within an organization.
• Designing and implementing recruiting systems for the organization.
• Developing own network of suitable candidates.
• Handling of administration and record-keeping.
• Executing recruitment plans efficiently.
• Drafting and posting job descriptions.
• Interviewing candidates.

Skills :

• Bachelor's degree is a must
• Must have proven experience in HR in a consultancy
• Excellent communication skills.
• Excellent record keeping.

Title - Graphic Designer

Description - AGENCY09 is looking for a  Graphic Designer that can communicate ideas in pixels and pallets. We’re looking for a mind that is inline with current trends and has the outlook to feel future trends. A firm believer in ideas who can be an asset to our curious and efficient team of designers.

Experience: 2+ of Designing experience in a Digital Agency or Advertising Agency

Responsibility :

You will be a part of the design team that constantly brings new ideas to the market

Primary - Social Media Content, Website Designing, Campaigns

Secondary:

- Brand Communication, Brochure, Video Slides

- Participate in the creation process of story creation and brainstorming

- Ability to present your Ideas virtually

- Research and Referencing capabilities

- Understanding the analytics and implementing learnings

- Decoding briefs and interfacing with the Account Manager/Clients for briefings and pitches

- Work closely and collaboratively with the people around you and partaking in the creative process

- Willingness to continue learning and pursue education or enhance skills along with the job.

Education: Graduate degree or above from Art School or a portfolio that doesn’t raise the question

Skills :

- Well Versed with Designing Softwares like (Illustrator/Photoshop/CorelDraw/Dreamweaver/InDesign and others)

- Working experience with Sketch, Invision, and Adobe design tools. -

- Having knowledge of Typography and Layout

- Ability to have fun in the creating process

Salary : As per Industry Standards

Location: Open for both WFH Position and Mumbai Office. (Bandra)

Joining Date : Immediate

• Leading a team, Collaborate with team to deploy and continuously improve our solutions
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high quality and pixel perfect code.
• Optimising components for maximum performance across a vast array of web-capable devices and browsers.
• And everything that a coder does.

• Strong proficiency in JavaScript, including DOM manipulation and theJavaScript object model.
• Thorough understanding of React.js and Redux its core principles.
• Familiarity with newer specifications of ECMA Script is a plus.
• Familiarity with RESTful APIs.Knowledge of modern authorisation mechanisms, such as JSON Web Token.
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• Lead a product (would be a plus)
• Have managed a team before

• Experience with Flutter SDK and Dart programming language.
• Strong knowledge on Flutter widgets like Cupertino for iOS and Material Components for Android.
• Knowledge on building flutter module and flutter plug-ins.
• Experience working on mobile platform like Android/iOS is required.
• Good knowledge in OOPS concepts and JAVA.
• Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON / GSON).
• Worked on Dart.js
• Experience with third-party libraries and APIs.
• Good knowledge of database (MySQL, SQLlite, RealM).
• Knowledge on play-store publishing & distribution.
• Identify problems and bottlenecks before hand and report to the concerned personnel.
• Strong knowledge on mobile app development cycle and design principles.
• Good understanding of Android/iOS design guidelines, SDK and excellent JavaScript skills.
• Knowledge and experience with UX/UI design skills.

• Design and build advanced applications for the Flutter platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Primary duties and responsibilities include:

·         Candidate should be able to work independently with client and should possess excellent written and verbal communication skills.

·         Work closely with experienced integration, frontend, or backend development teams

·         Contribute to estimation and scoping of projects

·         Work on presales environment for checking feasibilities for customer requirement.

Required Experience

·         Bachelor’s degree in Computer Science, or equivalent work experience

·         8 to 10 years of programming experience—preferably with Java 8+, and other tool support

·         5 years of Java # 6 experience

·         Should have experience in executing project independently.

·         Demonstrated ability of Design Patterns and to write efficient, reusable rest services and libraries

·         Experience with agile software development methodologies and software development best practices, pair programming and CI/CD

·         Excellent written and verbal communication skills

·         Excellent analytical skills for solution building of customer requirements.

·         Good knowledge of datastores (RDBMS, Oracle, SQL)

·         Must have in depth understanding of the L1, L2, L3 support environment.

·         Experience in Java, JavaScript, CSS, HTML, XML and other web technologies

·         Strong understanding of network OS and system configurations.

·         Familiarization with OSLC and REST APIs

·         Ability to successfully lead offshore development teams and work in global delivery model- US, India, Germany

·         Knowledge of LDAP

·         Experience with Microsoft Office products- Word, Excel, Powerpoint

·         Experience with other Requirements Management Tools (Polarion, PTC Integrity) will be a value add

Preferred Experience

·         Understanding of high-availability, fault-tolerant, scalable, distributed systems

·         Working knowledge of iText 7, OpenFeign, RabbitMQ/JMS, Mockito and jUnit/nUnit, Spring Cloud


Salary is not constriant. Candidate should have interest to new things.

About Us 

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a  new digital-first learning experience to deliver tangible career impact to individuals at scale.  upGrad currently offers programs in Data Science, Machine Learning, Product Management,  Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. 

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most  sought-after startups in India 

• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. 

• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program 

• Our program with IIIT B has been ranked #1 program in the country in the domain of  Artificial Intelligence and Machine Learning \

Role Summary 

This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value.  You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.

You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.  

You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.

Roles & Responsibilities

•  Work closely with your team and other designers in defining, designing, and iterating  on product features across web and mobile platforms 
• Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
• Invest in design standards, documentation, and processes alongside your team members to further our design practice 
•  Shape product strategy and vision together with product managers and have a significant impact across all the product teams
• Bring consistency to all the platforms and products
• Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence,  interviewing potential new team members
• Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
•  Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator. 

Skills Required::

•  7 years of Product Design experience with at least 2 years of experience leading  product design teams
• Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful,  and direct feedback that removes roadblocks encourages growth, and accelerates delivery
• Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
• Experienced recruiting, hiring, and retaining multi-disciplinary design teams
• Ability to understand complex feature sets and their dependencies while being able  to deliver a design strategy that accounts for capabilities and limitations of the product 
•  Methodology rich, including standard approaches for design deliverables including  user journeys, research plans, mocks, prototypes, documentation, and quality checks 
•  Have the ability to communicate research findings and design decisions openly and  confidently, regardless of the audience  
• Have partnered with research teams or led research experiments to validate and  inform product thinking 
• Have a proven history of partnering with engineering in a continuous delivery environment