Customer Support Specialist

Job Description:

Required skills and qualifications

• 3+ years of experience as a Python Developer with a strong portfolio of projects.
• hands on exp in react.js
• Bachelor's degree in Computer Science, Software Engineering or a related field.
• In-depth understanding of the Python software development stacks, ecosystems, frameworks and tools such as Numpy, Scipy, Pandas, Dask, spaCy, NLTK, sci-kit-learn and PyTorch.
• Experience with front-end development using Angular.js HTML, CSS, and JavaScript.
• Familiarity with database technologies such as SQL and NoSQL.
• Excellent problem-solving ability with solid communication and collaboration skills.

Preferred skills and qualifications

• Experience with popular Python frameworks such as Django, Flask or Pyramid.
• Knowledge of data science and machine learning concepts and tools.
• A working understanding of cloud platforms such as AWS, Google Cloud or Azure.
• Contributions to open-source Python projects or active involvement in the Python community.

REQUIRED SKILLS AND QUALIFICATIONS:

• Strong proficiency in Java, Spring Boot, REST APIs

• Experience with CMS platforms (e.g., Alfresco, docdoku) and CCMS (e.g Oxygen Web XML Editor, IXIASOFT, DITA-based systems)

• Experience with PLM tools such as Siemens Teamcenter, PTC Windchill

• Experience working with microservices, and cloud-native architectures

• Understanding of CMS metadata structures, workflows, and versioning

• Understanding of Adobe FrameMaker, Illustrator – Nice to Have

Need immediate joiner who can join in 15 Days

ROLES & RESPONSIBILITIES

• Develop and implement CMS/CCMS-based solutions tailored to structured product content workflows (backend aspects)

• Design and build integrations between CMS/CCMS platforms and PLM systems

• Develop scalable backend (Java/Spring Boot) services for CMS/CCMS platforms

• Work closely with BA, UI/UX, and architecture teams to ensure backend aligns with business and UI needs

• Support data models and metadata-driven content structures from a backend data handling perspective

• Understand content authoring and publishing processes to support backend workflows and automation

• Implement versioning, content lifecycle workflows, and reusable content modules (backendlogic and APIs)

• Participate in Agile ceremonies including sprint planning, reviews, and demos

• Contribute to CI/CD pipelines related to backend build, test, and deployment.

1. Bachelor’s degree in Computer Science, Engineering, or related field.
2. 3-5 years of professional experience in web development with a strong focus on JavaScript stack technologies.
3. Proven experience in integrating blockchain technology into web applications, with a deep understanding of blockchain protocols, smart contracts, and decentralized applications (dApps).
4. Proficiency in multisignature, multiparty computation and 3rd party Node provider integration
5. Experience with public blockchain platforms such as Bitcoin, Ethereum, etc.
6. Solid understanding of RESTful APIs and web services.
7. Strong problem-solving skills and the ability to troubleshoot complex issues.
8. Excellent communication and collaboration skills.
9. Ability to thrive in a fast-paced, agile environment and adapt to changing priorities.
10. Experience with continuous integration and deployment (CI/CD) pipelines is a plus.
11. Experience in setting up Bitcoin core, and Geth node is a plus

Roles and Responsibilities

1.

Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.

Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.

Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.

Oversee and facilitate MHFAI instructors for training and upskilling.

5.

Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.

Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.

Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.

Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.

Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10.

Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11.

Provide support in other operational functions of MHFA as needed.

Requirements:

•

3-15 years in clinical work and / or mental health training

•

Qualification: Msc. Counselling Psychology

Msc. Applied Psychology (any specialization, preferably HR Specialization )

•

Experience in Clinical Practice / Research

•

Exposure to mental health training and created content or training on Mental Health for Adult

•

Experience of having previously worked in organized group is desirable

• Listing & uploading catalogues & product on international eCommerce portals like Amazon, eBay, Shopify website etc.
• Monitor and optimize live listings and make suggestions to improve listing performance.
• Ensure products are accurately priced, described, photographed, always updated and in line with competitors.
• Engage in on-page optimization and off-page optimization
• Monitor all dispatches for orders placed through marketplaces.
• Strategizing for increasing online sales of the products.
• E-commerce payment reconciliation, Deals, Coupons, Reviews & Ratings, A+ Content, Catalogue improvement, Keyword Updation.
• Hands on knowledge with Amazon campaigns and other PPC advertising channels.
• Work within the budget allotted for the marketing campaign and other purchase
• Achieve position on the first page of popular search engines and marketplaces
• Maintaining ACOS percentage for the ads.
•  Increase organic search by timely updating the SEO of all the listings.
• Generation of Sales and Other Report (Weekly, Monthly) and provide analysis on each channel statistics for the Management.
• Responsible for the growth of the website store and assisting in execution of the website strategy.
• Conduct competitor keywords and backlinks analysis
• Create list of target SEO keywords for each product and work with content writer in editing existing and uploading new listings.
• Create a list of target websites and influencers for Affiliate marketing and guest blogging opportunities. Follow up with those targets on all channels of communication and recruit them.
• Responsible for ideating offers, events, promotions for Affiliate partners for maximum revenue generation
• Consistently keep creating backlinks through other available resources.
• Design automated Email strategy and work with the team in designing those emails.
• Formulate, execute and analyze Facebook and Google Ad campaigns.
• Analyze Google analytics and search console pages and recommend updates to website.
• Customer Feedback & Review generation
• Responsible for implementation of daily action plans with the teams and continuously optimizing the plans.
• Ability to identify opportunity areas to grow the business.
• Responsible for managing the listings and orders on different e-commerce marketplace channels.

Required Skills:

• Bachelor’s Degree
• 1-3 years’ experience in E-commerce required.
• Should have a strong understanding of all SEO best practices such as SEO friendly site architecture, tags, coding, site speed optimization, link building & more.
• Basic HTML knowledge a plus.
• Experience with Facebook Ads, Google Ads and Google Analytic Suite.
• Excellent project management skills and ability to work within time constraints.
• Pro-active work ethic. Able to self-check work and take initiative. Detail-oriented.

DESIRED SKILLS:

1. AWS (EC2/S3/Lambda)
2. DynamoDB
3. Node.Js + React.Js + Javascript
4. HTML5, CSS
5. Android Native (Java/Kotlin)
6. Socket.io / WebRTC (LiveStreaming)
7. Firebase
8. Elasticsearch
9. Prior experience in developing/integration livestreaming feature is essential.

JOB DESCRITION

1. Enhancing the existing features and developing the new features
2. Being able to develop the product independently and also with the team .
3. Being able to work under pressure and think out of the box.
4. Being a good leader with decent professional communication skills.
5. Knowledge and experience of Android Development is an added advantage

OUR PRODUCT

Understand The Product Features:

https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN" target="_blank">https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN

1. Our product offers on-demand video lessons and quizzes in local languages.
2. Teachers can independently create and share their content.

WHAT WE OFFER:

1. Opportunity to work as a core team member
2. Direct Reporting to Founders
3. Exponential and 360 degree learning
4. Working with an experienced team from IIM
5. 4.2 - 9 LPA (INR) CTC + ESOPs (Optional)*

The Games Lead will work with a cross-disciplinary team to manage the development process on a new, unannounced FPS shooter game.

This person will work primarily with engineering and QA to support and facilitate the on-time and on-budget delivery of our game.

Responsibilities

• Manage hybrid Scrum-based development process using different tools such as Clickup.com, Asana, JIRA, spreadsheets, Miro, and other tools used to manage teams and processes.
• Work with engineering in planning and development oversight: manage daily check-ins, track progress, and lead end-of-sprint retros.
• Ensure we are getting the most out of engineering, work closely with design to ensure on-target implementation, and track against the schedule to keep on time and on budget.
• Ensure that we are utilizing the most effective development processes possible.
• Create reports that quantitatively track our progress every week and highlight progress and areas for improvement.
• Coordinate QA and support for maximal efficiency and effectiveness.
• Own the product roadmap, development schedule, and overall project P&L.
• Ensure we approach development focused on a key risks-based approach working closely with all disciplinary leads and the CEO.

Qualifications

• Prior lead PM or producer role on at least 1 successful F2P mobile title full lifecycle.
• Experience working on at least 3 mobile game titles, full lifecycle.
• Expert knowledge of all major development processes: You should know the whys (why are we doing things in specific ways?) and not just the actions/motions of the practices.
• Expert knowledge of all major PM tools (Asana, JIRA, and Monday at the minimum).
• Excellent leader and motivator of teams.
• World-class problem solver.
• Appropriate alignment with our company’s Values.
• Ability to think outside of process (when necessary).
• Willingness to abandon politics and bullshit and instead focus on problems & solutions and the delivery of as high quality of a product as our team can possibly create.
• An extremely hard working and get it done work attitude.

• Minimum 1-year experience is mandatory
• Proven Software Development Skills in Laravel Framework and Core PHP
• Good knowledge and experience in OOPS concepts and Core PHP
• Good Database designing skills in MySQL
• Experience in known APIs like Google, Facebook, etc.
• Knowledge of JavaScript, JQuery, JASON, AngularJS will help
• Passion for Software Development and Coding
• Good Knowledge and Experience in WordPress will help.

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!