Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
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At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.
The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
Please note that the night shift will be scheduled between 6 pm and 3 am.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS.
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a night shift customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
- Inbound calling
- Managing transactions over CRM
- Update and maintain customer records and documentation
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated CRM software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers where necessary
- Stay current with system information, changes and updates
- Experience of phone-based Software Application/Technical Support or call center experience supporting end users
- Working knowledge of Windows OS
- Proven problem-solving skills and technical aptitude
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast-moving environment
- Excellent communication skills.
Job Role - Interfacing Executive
Location - Pune
Responsibilities:
- Provide service and customer support during field visits
- Follow discussed schedule and execute accordingly
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and resolve them with a guided approach,
- Follow regular reporting to the manager
- Document processes where required
- Follow all company's and department's field procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- 1-3 years experience in field support
- Ability to troubleshoot, test, repair and service technical equipment
- Excellent written and verbal communication ability
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Strong multi-tasking and organizational skills
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.
Key responsibilities:
- Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
- Increase product adoption and customer retention rate
What we look for:
- 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
- Excellent presentation skills and writing skills
- Ability to make a quick decision in a lean team
- Strong communication skill is not expected as it is kept as a default checklist
- Experience with a SaaS product would be preferred
- Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
- Proactive in establishing deeper customer relationships
- Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
- Familiar with the CRM tools preferred
What we provide in return:
- Competitive salary
- Opportunity to work in a fast-moving, high growth SaaS company
- Company-paid Health insurance
- A great learning experience with high paced growth opportunities
- Hybrid and friendly work culture with always ready to help attitude colleagues
About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
Reference Name: PRAVALIKA (HR)
Job Description:
- Designation: Customer Support Executive
- Process: International US Non-Voice Process (Semi Voice)
- Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
- Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment
- Working Days: 5 Days working (Sat,Sun Fixed off)
- Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
- Age: Between 18 to 26 years
- Work Location: Nungambakkam, Chennai.
- Requirement: Immediate
Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.
Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.
Documents Mandatory:
- Carry Updated resume and aadhar xerox.
- All your original educational documents for verification purposes.
Venue Details:
Zealous Services
No.17/7, 'B' Block Ground Floor NRCS Towers,
Kodambakkam High Road, Nungambakkam.
Chennai - 600034
Landmark: Near Hotel Palm Grove, Opp to Domino's.
### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####
About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?