
About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills

About Extramarks
About
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
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IF INTERESTED THEN CALL/WHATSAPP ME ON ( SEVEN EIGHT FIVE NINE EIGHT EIGHTZERO TWO FOUR TWO )
We are hiring a Frontend Developer for Dehradun Location.
Exp- 1.5-4 years
Requirements:
- Work experience on AngularJs, Javascript & React Js.
- Good working knowledge of Frontend Development.
- Good Communication Skills.
- Problem-solving skills.
- Good working knowledge of Fronted Development Skills.
- Understanding of cloud computing platforms will be an added advantage.
• Recruiting the right talent for the open positions at PAN India.
• Building the pipelines of Talent Pool - eg. Education institutes, allied industries, target companies and internal database.
• Working on TAT; closure of open positions within timelines.
• Maintaining the MIS for tracking the exact status of all open positions ensuring effective TAT Management and being focussed.
•Doing the screening of all the candidates thoroughly to ensure that the Best fit is identified for the role.
• Effective Coordination with the Functional Heads for the closure of the open positions.
• Ensuring that all the set criterias are met for the Role including the shortlisting parameters, relevant experience in handling the role as per job description.
• Keeping all the documentation in place for all the open positions namely - Manpower Requisition Form, Interview Aplication Form, Interview Assessment Form, Reference Check Form, Offer Letter Acceptance, Accepted Resignation from previous employer and confirmation of date of joining.
• Regular Warm up calls to the offered candidates to ensure the joining as agreed at the time of offer and avoid last minute offer drops.
• Issuing the appointment letter on the date of joining.
• Sharing and explaining the KRA to the new joiners. • Timely feedback of performance from the Reporting Manager of the new joiners in the initial months / probation period to ensure quality hiring.
FUNCTIONAL REQUIREMENTS
• Maintaining confidentiality
• Strong follow ups for the closure of open positions
• Right assessment skills to see through the candidate
• Ability to identify the strengths and limitations of the candidates
• Understanding of Company Business
• Understanding the job description and the soul of the job
What You'll Do:
- Understand the upcoming development requirement of product in depth.
- Design product architecture as per vision, insights and concurred direction.
- Design and develop the APIs using Java, Spring, and Hibernate required for the product and expose them to be used by the front-end developers.
- Design the database and tables in MySQL/PostGreSQL/NoSQL (whichever is suitable for the need of the product) and guide the team to utilize them in the best possible way.
- Get involved in continuous maintenance of the product and get the bugs fixed in time.
- Coordinate the workflow between the UX Designers and front-end developers.
- Work on integrating flows with external tools - Segment, Branch, Clevertap.
Ideal Profile:
- Proficiency in Core Java & Spring framework.
- Expertise in Web Service technologies.
- Experience in building the architecture as per the product’s need.
- Experience in building REST APIs using Java/Spring.
- Excellent knowledge in Databases and code integrations such as Postgres SQL, SQL Server, MySQL.
- Experience in full life cycle development of a product (specifically mobile products) is a plus.
- Experience with Java/Spring-Boot, Hibernate Cloud Services, AWS.
- Experience with security principles and frameworks.
- Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools (primarily Git).
- Essential skills are Core Java/J2EE, functional aspects, Spring Framework, Tomcat, SVN, Git, Postman/Newman.
- Should have worked in Agile methodologies.
- Good object-oriented and problem-solving skills.
- Strong communication skills along with the ability to work in a highly collaborative environment.
Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.
At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.
To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.
Being a part of Skyber is like being a part of a Sports team. Where we back each other. We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.
At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡
Our flagship platform - Baazaar(https://baazaar.io">https://baazaar.io) is live on Play Store and iOS App Store 🚀
Your Key Responsibilities:
- Developing new user-facing features using React.j & Next.JS
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with React.JS
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Here’s what you will get if you work with us :
- Working with a young & dynamic team that constantly tests your thinking and beliefs.
- No specific work timings. We believe that your work should speak for you and not the time.
- Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
- Occasional doses of Yummy Home Cooked food😋
- Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)
If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply
Motion Designer - Marketing/comms
Opportunity
Create creative interactions for our app products and their marketing channels. As a Motion Designer, you are detail-oriented and understand how form influences function, can weave motion into interaction design, and simplify complexity. It’s your job to apply your passion for animation to simplify complex interactions and solve challenging design problems.
What you will do:
- Design and create enticing motion graphics for video deliverables (corporate videos, explainer videos, websites, marketing demos, etc.)
- Prepare storyboard for motion graphic project.
- Assist in selecting audio, video, colors, animation, etc for graphic design.
- Edit raw video footage and add effects/elements to enhance motion graphics.
- Research and analyse best design techniques and solutions to create motion graphics.
- Maintain up-to-date knowledge about the latest graphic design techniques.
- Ensure compliance with company guidelines and design standards.
Experience Range:
Proven 3-4 years of work experience as a Motion Designer. Must have worked on digital marketing creatives. Having worked in the app product space is a huge plus.
Technical Expertise:
- Portfolio of work demonstrating command of Motion Design.
- Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined output in a short time.
- Self-learning, able to learn new tools quickly and work in a fast evolving environment.
- Proficient in Adobe Illustrator, After effects, Premiere and Animate.
- BS/MS in Motion Design/ Visual Design/ Graphic Design is a plus.
- Experience with 3D graphics and animations is a plus.
Responsibilities
- Building and maintenance of resilient and scalable production infrastructure
- Improvement of monitoring systems
- Creation and support of development automation processes (CI / CD)
- Participation in infrastructure development
- Detection of problems in architecture and proposing of solutions for solving them
- Creation of tasks for system improvements for system scalability, performance and monitoring
- Analysis of product requirements in the aspect of devops
- Managing a team of DevOps, control of task deliveries
- Incident analysis and fixing
Technology stack
Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano
Skills and Experience
- Understanding of the distributed systems principles
- Understanding of principles for building a resistant network infrastructure
- Experience of Ubuntu Linux administration (Debian-like will be a plus)
- Strong knowledge of Bash
- Experience of working with LXC-containers
- Understanding and experience with infrastructure as a code approach
- Experience of development idempotent Ansible roles
- Experience with relational databases (PostgeSQL), ability to create simple SQL queries
- Experience with git
- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)
- Understanding of dynamic routing (OSPF)
Preferred experience
- Experience of working with highload zero-downtown environments
- Experience of coding on Python
- Experience of working with IPsec, VXLAN, Open vSwitch
- Knowledge and experience of working with network equipment Cisco
- Experience of working with Cisco NX-OS
- Knowledge of principles of multicast protocols IGMP, PIM
- Experience of setting multicast on Cisco equipment
- Experience of working with Solarflare Onload
- Experience administering Atlassian products
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.







