About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
Shubham Vishwakarma
Full Stack Developer - Averlon
About Extramarks
About
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
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Job Details
- Job Title: Associate Director - Customer Success
- Industry: Healthcare
- Experience Required: 6-8 years
- Working Days: 5 days/week
- Function: Operations
- Job Location: Mumbai
- CTC Range: Best in Industry
Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy
Criteria:
- Candidate should have minimum 6 years of client-facing experience.
- Candidate should have experience in a SaaS Business Model or Health-tech domain.
- Candidate should have worked on B2B model.
- Candidate should have experience from SAAS or B2B companies.
- Candidate must have minimum 2 years of experience in managing and leading teams.
- Proven experience in Customer Success lifecycle management from pre-launch to renewal.
- Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
- Candidate should have experience in cross-selling and up-selling.
- Strong client relationship management and stakeholder engagement skills
- Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
- Strong communication, analytical, and problem-solving skills
NOTE:
Any Manager / Sr. Manager candidate can work for this role.
Description
Job Description
We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.
Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.
Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations. Generating reports and sharing executive summaries internally and externally based on business demand.
A successful applicant:
A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.
Responsibilities:
• Lead a high-performing team that works collaboratively with other supporting team members
• Achieve quarterly goals and growth objectives defined under OKRs
• Coach your team in analyzing opportunities be the catalyst in business growth
• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Requirements:
• MBA degree or equivalent practical experience
• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec
• A mini. of 2 years of experience in managing teams
• Experience in collaborating with cross-functional teams
• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills
Benefits About Company:
Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.
- Be part of a successful, high-growth B Series-funded startup with patented technology
- Work at the forefront of cutting-edge health-tech innovation
- Trusted by 1000+ companies across industries
- Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
- Attractive compensation with lucrative performance-based incentives
- ESOPs and rapid career growth with opportunities for multiple promotions in a year
- 360-degree appraisal process for holistic performance feedback
- Direct reporting to top management for high-impact exposure
- Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more
Salesforce Developer + CPQ Billing
Exp: 8+ years
Mode: Remote
Employment: Contract
Job Description:
· Minimum 8+years of Salesforce Development experience (Mandatory).
· Mandate to have CPQ object development experience.
· Experience doing major transformation from Classic to Lightning.
· Strong experience with Lighting Web Component (LWC) programming skills.
· Good experience with Apex Triggers, Batch Classes and @Future Methods, Controllers Calling REST web services from Apex, generating and parsing JSON in Apex Visualforce Pages and Components Visualforce Remoting Effective Apex unit testing, including web service mocking.
· Must have experience in the Sales Cloud (Mandatory), Service Cloud.
· Must have experience in Salesforce integration patterns, including application programming interfaces (API) and bulk data uploads.
· Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, Git (Code Commit) and DevOps in a Salesforce environment.
· Require excellent English communication skills.
Responsibilities:
.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills and excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
PHP
NodeJS (Node.js)
AngularJS (1.x)
React.js- Started in 2016, Techjockey.com is India's only software e-marketplace with over 2200 IT vendors and more than 10,000 Software Products. We are playing a pivotal role in changing the buying behaviour of today's IT customer by making them choose, compare and buy software online on Techjockey.com.
- Product Managers team is driven by patience, ability to interact with different customers and identifying their needs. They are a key to our success strategy and act as a backbone to our business model. Our vision is to disrupt the unstructured IT industry and build a single platform for all business through action planning in and around this business team.
Requirements :
- You will a part of the consumer tech team responsible for the development and maintenance of consumer products such as responsive websites, backend APIs, property search engines, user experience to name a few. Your primary focus will be driving user conversion by developing tech solutions that help our consumer find their dream home.
- We take pride in solving complex problems for our users and aimed to be their trusted advisor, so having strong consumer empathy is a must-have. You will be working alongside other engineers and developers working on different layers of the complicated system, hence a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.
Responsibilities :
- Design, code, document and test software in PHP, Node.js,Angular/React.js HTML, and CSS.
- Demonstrate expertise in software design patterns, with a passion for developing clean and reusable code.
- Show thought leadership by mentoring and assisting tech/non-tech staff within the company.
- Take ownership of software development aspects, such as architectural discussions, sprint planning, quality of product and code and user experience.
-
Collaborate with headhunters to hire and retain the top best talent.
-
Screen resumes and job application forms.
-
Help to structure the job description.
-
Assist Hiring Managers to conduct interviews.
-
Interview job candidates via calls and conduct on-site interviews.
-
Ability to manages new employee relocation that determines new employee requirements and arranges temporary housing.
-
Coordinate with the management and corporate recruiters to find out the details of staffing requirements.
About us
Job Description
- Liaise with clients and other stakeholders involved to determine and document the Scope of the project.
- Create project plans from the scope.
- Define the objectives, goals, timelines, and milestones.
- Track project plans to ensure milestones are met on a consistent basis.
- Work closely with the client POC / Project Manager, clients and the internal project team ensuring effective exchange of information so that the project is delivered on time and within budget.
- Draft proposals for existing clients (addendum or additional scope) and new clients (RFP’s).
- Work closely with the management team to improve existing processes. Provide support to Business Development efforts and build long term relationships with both new and existing clients.
- Communicate project status with management, team members and other stakeholders on an ongoing basis. Manage changes to the scope, schedule, costs, and timelines for the project.
- Be responsible for reporting to the management of the health and profitability of the project.
Requirements
- Being able to comprehend project financials, profit and loss, and the ability to create and adhere to a project budget.
- Furthermore, learning to lead is essential. Communicating clearly (face-to-face and in writing) and resolving conflicts are just some of the particularly useful leadership skills.
- Finally, team-building skills are great to have, since a project manager qualifications doesn’t only guide a project—they’re responsible for their team. Motivating the team to communicate and collaborate, and boosting their morale, are tasks a project manager will likely find themselves doing.
Benefits
- Reads typescript or proof page to detect and mark for correction any grammatical, typographical, or compositional errors
- Check page numbers and headings are correct, Spelling and other aspects, such as the use of capital letters, are consistent, Chapter headings match the contents table, Photos and illustrations are correctly captioned
- Check spelling and grammar.
- Reads proof against copy, marking by standardized code, errors that appear in proof.
- Raise appropriate compositor queries.
- Returns marked proof for correction and later checks corrected proof against copy.
- May measure dimensions, spacing, and positioning of page elements to verify conformance to specifications, using printer's ruler.
- Ensures that pages are whole and logically arranged
- He/she should be able to carry out the work mentioned in an independent manner.
- He/she should be able to quality-check the work of his/her team members.
- He/she should plan and monitor the flow of work (based on priorities)
- He/she should be able to provide classroom/on-the-job training to his/her team members and help them overcome their weaknesses.
- He/she should be responsible for his/her team producing an error-free output.
- He/she should check the mail correspondence regarding workflow regularly
EXPERIENCE PROFILE
- Able to perform edit/proofread independently and make the work done by the team members delivery ready
- Postgraduate in any field of science; good command over the English language; an eye for detail; exposure to various style guides; readiness to meet daily/monthly productivity targets; and maintaining the expected quality norms
Desirable
- Good communication skills; team player; problem-solving skills; proactive and innovative
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon