About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
Shubham Vishwakarma
Full Stack Developer - Averlon
About Extramarks
About
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
Company social profiles
Similar jobs
About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
Location: Mumbai, Pune
About the role:
Responsibilities:
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
- Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
- Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
- Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
- Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
- Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
- Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
- Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
- Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
- Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
- Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
- Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
- Maintain documentation related to system architecture, configurations, and standard operating procedures.
- Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.
Qualifications & Skills:
- Years of Experience: 4 – 6 in SAP BASIS
- Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
- Should have experience of client-facing roles
- Should have excellent communication skills
Should have experience of working on the following:
- SAP System Installation and Configuration (L1/L2)
- SAP System Support Packages Upgrades and Patching (L1/L2)
- SAP System Performance Tuning (L1/L2)
- SAP Transport Management (L1/L2)
- SAP Backup and Recovery (L1/L2)
- SAP User Administration (L1/L2)
- SAP Kernel Upgrades (L1/L2)
- Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
- SAP Solution Manager (L1/L2)
- AWS / Azure / GCP Cloud Basis Skills (L1/L2)
- Troubleshooting SAP System Issues (L1/L2)
- Documentation and Reporting (L1/L2)
- SAP HANA Administration (L1/L2)
- Knowledge of SAP Basis Best Practices (L1/L2)
- Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
- Operating system (L1/L2)
- Communication and Collaboration Skills (L1/L2)
Python
Django
Flask
Amazon Web Services (AWS)Looking to hire a single backend engineer who will become a part of the core team, with the track to become a part of the leadership at our company.
Candidate should have worked in startups, possess strong programming skills in Python, displays a sense of ownership and is highly energetic and eager to learn state-of-the-art tech and ML.
A minimum of 2 years of relevant experience is preferred.
2022 or later year pass outs - please apply only if you have relevant full-time and at least 2 prior internships experience
Representative (not exhaustive) responsibilities:
- Assess the current design and infrastructure of the backend server, and continuously implement enhancements to make the systems more robust, reliable and responsive
- Design, implement, test, and deploy APIs with Python on Linux servers
- Enhance back-end functionality and integrate with the front end to deliver a fully functional product
- Implement and set up automated tests to periodically test backend infrastructure for reliability, security and performance
- Design new data pipelines to enable the production deployment of new models
- Mentor junior employees and interns in the company
- Additionally, interest and ability to contribute to the continuous enhancement of our state-of-the-art NLP model pipeline and Inferencing engine is a big plus
- Be ready to roll up your sleeves and participate in customer calls, understand our ICP well, do research around product features, etc.
Fast Track Your Application
Think about the ICP for ContractKen. Sign up for a trial plan, experience the product and provide feedback on how to improve the current experience of the product to add immediate value to the ICP. We don't need you to fully code any feature in its entirety and are not looking for free work. The idea is to identify folks who get** what we are trying to do with ContractKen and find faster alignment with the right candidate.
Do not apply if
You're looking for your first, real-world model building, ML/AI role. We believe that deploying existing models (open source and proprietary) in production and delivering real business value to our customers is 10x more important than hyperparameter tuning or the latest algorithm implementation. While we'd love to entertain experienced ML data scientists, the emphasis on MLOps is as much as it is on experimentation.
- Establishing and maintaining an effective team through managing, advising, and motivating various other teams.
- Partnering with senior management to develop strategic HR goals, policies, and programs that align with business initiatives
- Developing Human Resources strategies for various teams that includes workforce planning, pay-for-performance, talent management, talent acquisition, and succession
- Coordinating the recruitment throughout the company. Building relationships with recruiters, setting up interviews, drafting JDs etc.
- Leading department personnel, including direct supervision, hiring, training, and performance management.
- Overseeing government, legal, and regulatory requirements and/ or complaints in various areas.
- Planning and conducting new team member orientation to foster positive attitude toward Company goals
- KPI finalization for each team member along with seniors: Conducting ongoing KPI assessment and reviewing with seniors
- Talent Development & Deployment : Facilitating in identifying, nurturing and deploying talent effectively.
- Taking structured initiatives in defining the company's values and reinforcing the same among employees through various engagement programs
- Handling employee payroll and driving a culture of performance from beginning through right Appraisal framework, the role expands as we keep hitting milestones!
- Managing the employee life cycle from entry to exit seamlessly, with meticulous and diligent record-keeping and compliance with all necessary laws/guidelines
Desired Candidate Profile
What you need to have:
- MBA (HR) with 5-6 years of experience in an HR Generalist role
- Preferably worked in a start-up environment
- Passion to learn & solve problems on the go
- Pleasing personality & poise to handle the employee life cycle
- Experience with being the front face of HR, representing policies and practices to managers and employees across the organisation.
- Experience in virtual onboarding orientation is advantageous.
- Experience in administering HR operations using automated tools (e.g. via Jira service desk, HRIS, or similar)
- Results-driven and numbers-oriented
- Logical and analytical thinking
- Strong communication skills
- Flexibility and adaptability
About the company:
Our client , A leading fin-tech brand , is on a mission to build financial services that are simple, accessible and affordable. Founded by one of the pioneers of E-commerce in India , the brand aims to build consumer-centric & technology driven businesses in the BFSI (Banking, Financial Services & Insurance) space. The brand is currently disrupting Lending, Insurance and Mutual Funds market
Please share with us a portfolio of your work in addition to your updated CV while applying for this position.
Responsibilities
– Handle video editing requirements within deadlines from multiple teams.
– Taking ownership of video projects and providing inputs to overall video plan.
– Closely working with other teams for creative and technical inputs when it comes to videos.
– Experience in directing skilled and unskilled actors as required while majorly contributing in overall video shooting and production.
Requirements
– 4+ years experience as a video editor delivering high-quality videos (multiple formats) within tight deadlines.
– Extensive knowledge about Adobe Creative Suite.
– Experience in design, motion graphics, and audio editing.
– Excellent verbal and written communication skills in English.
– Self-starter with demonstrated initiative.
– Experience of working within brand guidelines.
– Highly creative with detail-oriented thinking.
– Experience of working with an agency (if required) an added bonus.
Qualifications
Graduate in any discipline. Degree in film studies, editing or related fields to be given priority.
1. Screen resumes and application forms
2. Schedule and confirm interviews with candidates
3. Post, update and remove job ads from job boards, careers pages, and social networks
4. Recruitment
5. Handle the initial round of interview
6. Assist HR manager in day to day activities.
PHP
.NETYour primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.
The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.
Essentials:
- Solid development skills and track-record of successful project delivery
- PHP and frameworks
- Database design and development
- SQL
- Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
- HTML
- CSS, Sass and frameworks
- JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
- Front-end tooling
- Accessibility and progressive enhancement
- Git and/or other version control systems
- Project management
- Excellent communication, leadership, and motivation skills
- Willing to take on new technical projects.
- Attention to detail.
Desirable skills and experience:
- Agile development experience or certification
- .Net Framework
- Data visualisation and tools
- js
- NoSQL technologies such as MongoDB
- Continuous integration and deployment
- Big data and analytics
- Web security and development practices
- Data scraping and parsing.
- Aptitude for statistical analysis
React NativePFB Job description,
Experience to - 4 yr to 7yr
Job Responsibilities :
Design, build, test and maintain scalable and stable off the shelf application or custom-built technology solutions to meet business needs
Write testable code that enables extremely high levels of code coverage
Excellent knowledge on mobile app development cycle, design principles.
Must have the understanding and working knowledge of handle different screen sizes.
Must have worked on deploying app for different platforms(ios and android).
Good knowledge on working with third-party dependencies and debugging dependency conflicts.
Skills Required:
Familiarity of working with TDD/BDD in JS.
Excellent knowledge of HTML5, CSS3, JavaScript.
Excellent knowledge on android and ios UI design principles, patterns and best practices.
Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
Excellent knowledge on background services.
Experience with offline storage, threading and performance tuning.
Experience in working with remote data via REST and JSON.
Familiarity with cloud message API and push notification
PostgreSQL
MongoDB
Angular (2+)
NodeJS (Node.js)
Javascript
AngularJS (1.x)Django
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon