About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
About the role
The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Harnessing relationships to generate leads from referrals to maximize our profits.
- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
Selection process
There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
Expectation
- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
Shubham Vishwakarma
Full Stack Developer - Averlon
About Extramarks
About
Extramarks Education India Private Limited
Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.
Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.
Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.
Company social profiles
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.NET
C#
HTML/CSS
JavascriptJob Title: Senior .NET Developer
Location: Kolkata
Job Type: Full-time
Experience: 8-15 years
Job Description:
We are seeking a highly skilled Senior .NET Developer with 8 -15 years of experience to join our team. The ideal candidate will have a strong command of .NET development and excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Responsibilities:
- Lead the design, development, testing, and deployment of high-quality .NET applications.
- Mentor junior developers and provide technical guidance and support.
- Collaborate with project managers, business analysts, and stakeholders to gather requirements, define project scope, and contribute to system architectural design and planning discussions.
- Communicate effectively with team members, stakeholders, and clients to understand project requirements, provide updates on project progress, and participate in Code Reviews with Peers/Technical Lead.
- Stay updated with the latest technologies, trends, and developments in .NET development and implement best practices, coding standards, and design patterns to ensure robust and scalable solutions.
- Troubleshoot and debug issues to maintain the stability and performance of existing applications, identify issues, conduct root cause analysis, and recommend/implement solutions.
- Document technical specifications, system architecture, and development processes, and develop relevant documentation around the solutions.
- Estimate and develop scalable solutions using .Net technologies in a highly collaborative agile environment with strong experience in C#, ASP.net Core, Web API, Develop SP, query, and table schema in SQL Server, and perform unit, integration and system testing to ensure quality release of the product.
- Contribute to system architectural design and planning discussions.
- Take initiative and ownership to drive development projects and invest in self-development.
- 4-6 years of experience designing and developing n-tier Web applications using .Net Framework, .Net Core, ASP.Net, WCF and C#, MVC 4/5 Web Development, RESTful API Services, Web API and JSON.
- Exposure to Agile Scrum and associated framework, User Stories/product backlog, and TFS/JIRA Usage.
- Knowledge of scripting frameworks like ReactJS, and experience with source control like Git or Bitbucket is preferred.
- Proven experience with AJAX, jQuery, JavaScript, and CSS, knowledge of SOLID principles, and working experience with design principles including design patterns.
- Good exposure to one or more implementations of CI & CD using Jenkins, and Docker containerization.
- Knowledge of API development with an understanding of HTTP and REST architecture.
Eligible Criteria:
- Excellent verbal and written communication and organizational skills, keen attention to detail, and multi-tasking abilities.
· Bachelor's degree in Computer Science, Engineering, or a related field.
· 5-10 years of professional experience in .NET development.
· Extensive knowledge and experience with C#, ASP.NET, MVC, Web API, and SQL Server.
· Proficiency in Azure cloud & related environments
· Experience working in Agile methodologies and collaborative team environments.
· Excellent problem-solving skills and attention to detail.
· Ability to work independently and as part of a team, with a proactive and positive attitude.
· Familiarity with front-end technologies such as HTML5, CSS3, JavaScript, and frameworks like ReactJS is a plus.
· Certifications in .NET development or related technologies are desirable but not required.
Benefits: Salary as per Market standard, PF, Medical insurance for permanent employees.
Employment Type
Full-time
Java
Spring BootTechnical Skills:
- Enterprise: Java, J2EE, Microservices
- OS: Linux
- Database: Oracle, Postgres
- Networking, Multithreading, Socket programming
- Technologies: Struct, Spring, Spring-boot, Hibernate, Hibernate, Event sourcing
- Worked in RESTFul APIs, security and security-related areas especially where financial transactions are involved
Good to Know: ● Docker ● Jenkins ● CI/CD
Additional requirements:
- Strong work ethics, Disciplined, Value-driven, honest, respectful, honours commitment
- Has startup experience or willing to work in small companies
- Has knowledge/experience on the latest trends and technologies
- Has Github profile with own projects
- Participate in stack overflow, open source etc
- Has their own blog
- Excellent communication skills
- Extraordinary problem-solving skills
- Having standout/unique resume layout/design
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Teacher Ops Manager, you will be responsible for end to end smooth running of the daily activities, act as an employee champion and change agent.
What you will do:
- Interfacing with teachers and their management.
- Coordinating with faculty to create best in class learning material - video, reading material, assignments.
- Supporting faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained.
- Being the first point contact for participants, troubleshooting queries and managing discussions.
- Assisting program director, senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry).
What you need to know / have:
- Experience in the Education industry, a must; preferably EDtech.
- Experience in teaching is an added advantage but not a necessity.
- Experience in EDTech Orgs in similar profiles will be preferred.
- Excellent stakeholder management skills.
- Good communication skills
Experience: 2 to 6 years
Annual CTC: Rupees 8,00,000 to 10,00,000
Python
DjangoExperience working on waterfall or Agile (Agile model preferred)Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.
Participate in the analysis, design, and implementation of relevant WCM platforms such as Adobe AEM (Sites and Assets), Sitecore, Acquia/Drupal, and Episerver. Apply specific functional knowledge of WCM and ecommerce applications to help guide the design and implementation of the solution.
NodeJS (Node.js)
MongoDB
Express- Past experience working with chatbots.
- Post-academic, real world experience in bring public-facing production projects to completion
- Improve dialog flow to handle those recurring questions / develop new actions
- Help with handling of multilingual support
- Notice Period : 0 to 30 Days
- Experience - 7+ Year's
- Work from home till pandemic
.NETC#What you will learn:
● Learn and translate application storyboards and use cases into functional applications
● Learn to design, build, and maintain efficient, reusable, and reliable code
● Learn to build and maintain customized applications and reports
● Learn to Integrate data from various backend services and databases.
● Learn to identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
● Learn how to maintain code quality, organization, and automatization
● Learn to work on sprint based Agile model
● Learn to integrate the Backend APIs in web application
● Learn to Customise current applications in line with changing business needs Responsibilities include
● Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
● Carry out any other duties within the scope, spirit and purpose of the job as requested by your organization.
Essential Skills:
● Strong Logical and Problem Solving Skills
● Working knowledge of Object Oriented Programming
Preferred Skills:
● Experience with popular web application frameworks
● Working Knowledge of (Javascript, Jquery, HTML 5 & CSS)
● Knowledge of (MVC .NET , SQL Server)
RedisJava● Has worked extensively on caching technologies such as Redis, Memcached
● Expert knowledge of computer science, with strong competencies in data structures, algorithms, and software design
● Strong understanding of end-to-end architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including load balancers, web servers, application containers, data stores, and distributed cache
● Should be strong with Data Structures, Algorithms & OOPs concepts
● Should have a good understanding of database load balancing.
● Can clearly demonstrate an understanding of the Application layer from the OSI model and Presentation layer from the OSI Model.
● Worked on NoSQL databases such as MongoDB
● Designed and developed highly scalable multi-threaded large scale distributed systems
● Well versed with services and microservices architecture
● Usage of containers, virtual machine systems, cloud computing
● Knowledge on Socket would be a big advantage
● Should have a good understanding of how load-balancing works
● Should have an understanding of how CDN works.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon