Cutshort logo
Extramarks logo
Customer Relations Executive
Customer Relations Executive
Extramarks's logo

Customer Relations Executive

Sungkrityayan Khan's profile picture
Posted by Sungkrityayan Khan
1 - 3 yrs
₹3L - ₹4L / yr
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
Skills
Customer Success
Customer Relationship Management (CRM)
Customer Relations
Customer Experience
Sales
Customer Retention
Customer Support
Communication Skills
Upselling
Cross Selling
Customer Relationship

About the company

 

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

 

About the role

 

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

 

Location

 

Noida, India

 

Roles and responsibilities

 

  1. Keep abreast with Extramarks latest offerings and best practices
  2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
  3. Maintain and strengthen relationship with existing customers
  4. Collaborate with the support team (technical and academic) to address customer queries
  5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
  6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
  7. Harnessing relationships to generate leads from referrals to maximize our profits.
  8. Ensuring a good renewal rate of the subscribed packages
  9. Retain customers who raised an issue for refund/cancellation

 

Selection process

 

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

 

Expectation

  • B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
  • Excellent interpersonal and communication skills
Maintain a positive attitude focused on customer satisfaction.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Extramarks

Founded :
2007
Type :
Product
Size :
1000-5000
Stage :
Profitable

About

Extramarks Education India Private Limited

 

Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.

 

Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.

 

Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.

Read more

Connect with the team

Profile picture
Aamir Qureshi
Profile picture
Prachi Sharma
Profile picture
Achint Mathur
Profile picture
Vidhi Solanki

Company social profiles

N/A

Similar jobs

Specialist in Management Consulting & Technology Services
Specialist in Management Consulting & Technology Services
Agency job
via Merito by Merito Talent
Mumbai, Pune
4 - 6 yrs
Best in industry
SAP BASIS

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.


Location: Mumbai, Pune


About the role:


Responsibilities:

  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
  • Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
  • Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
  • Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
  • Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
  • Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
  • Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
  • Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
  • Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
  • Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
  • Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
  • Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
  • Maintain documentation related to system architecture, configurations, and standard operating procedures.
  • Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.


Qualifications & Skills:

  • Years of Experience: 4 – 6 in SAP BASIS
  • Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
  • Should have experience of client-facing roles
  • Should have excellent communication skills


Should have experience of working on the following:

  • SAP System Installation and Configuration (L1/L2)
  • SAP System Support Packages Upgrades and Patching (L1/L2)
  • SAP System Performance Tuning (L1/L2)
  • SAP Transport Management (L1/L2)
  • SAP Backup and Recovery (L1/L2)
  • SAP User Administration (L1/L2)
  • SAP Kernel Upgrades (L1/L2)
  • Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
  • SAP Solution Manager (L1/L2)
  • AWS / Azure / GCP Cloud Basis Skills (L1/L2)
  • Troubleshooting SAP System Issues (L1/L2)
  • Documentation and Reporting (L1/L2)
  • SAP HANA Administration (L1/L2)
  • Knowledge of SAP Basis Best Practices (L1/L2)
  • Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
  • Operating system (L1/L2)
  • Communication and Collaboration Skills (L1/L2)


Read more
Contractken
at Contractken
1 recruiter
Amit Sharma
Posted by Amit Sharma
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹15L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconAmazon Web Services (AWS)

Looking to hire a single backend engineer who will become a part of the core team, with the track to become a part of the leadership at our company.

 

Candidate should have worked in startups, possess strong programming skills in Python, displays a sense of ownership and is highly energetic and eager to learn state-of-the-art tech and ML.

 

A minimum of 2 years of relevant experience is preferred.

 

2022 or later year pass outs - please apply only if you have relevant full-time and at least 2 prior internships experience

 

Representative (not exhaustive) responsibilities:

  • Assess the current design and infrastructure of the backend server, and continuously implement enhancements to make the systems more robust, reliable and responsive
  • Design, implement, test, and deploy APIs with Python on Linux servers
  • Enhance back-end functionality and integrate with the front end to deliver a fully functional product
  • Implement and set up automated tests to periodically test backend infrastructure for reliability, security and performance
  • Design new data pipelines to enable the production deployment of new models
  • Mentor junior employees and interns in the company
  • Additionally, interest and ability to contribute to the continuous enhancement of our state-of-the-art NLP model pipeline and Inferencing engine is a big plus
  • Be ready to roll up your sleeves and participate in customer calls, understand our ICP well, do research around product features, etc.

 

Fast Track Your Application

Think about the ICP for ContractKen. Sign up for a trial plan, experience the product and provide feedback on how to improve the current experience of the product to add immediate value to the ICP. We don't need you to fully code any feature in its entirety and are not looking for free work. The idea is to identify folks who get** what we are trying to do with ContractKen and find faster alignment with the right candidate.

 

Do not apply if

You're looking for your first, real-world model building, ML/AI role. We believe that deploying existing models (open source and proprietary) in production and delivering real business value to our customers is 10x more important than hyperparameter tuning or the latest algorithm implementation. While we'd love to entertain experienced ML data scientists, the emphasis on MLOps is as much as it is on experimentation.

Read more
Disruptive SME Fintech Platform
Disruptive SME Fintech Platform
Agency job
via Unnati by Astha Bharadwaj
Mumbai
5 - 6 yrs
₹15L - ₹20L / yr
Human Resources (HR)
HR management
Recruitment/Talent Acquisition
Recruitment
HRBP
+4 more
Work with a team that is on a mission to empower businesses to scale new heights with solutions that will ease finance and credit needs.
 
Our client is a corporate card and credit line that helps employees to spend smarter. The credit line helps in easy business expenses and reimbursements with real-time tracking and analysis. The tools are an amalgamation of the best technology tools and superior financial eco-system, allowing the founders and management to focus on business rather than the tedious and repetitive financial tasks.
 
They have partnered with Financiers and Bankers like ICICI, Mastercard, RBL and Experian to simplify expense transactions, while businesses get to earn privileges from Amazon, Exotel, Freshworks, Twilio and more. Founded by Finance and tech experts, the startup has recently raised a seed funding of nearly $9 Mn that will support expansion across its product, sales, credit and operations.
 
As the Manager TA + BP, you will be responsible for managing HR related activities end to end - including overseeing the development, implementation, and coordination of policies procedures for the Human Resources department.
 
What you will do:
  • Establishing and maintaining an effective team through managing, advising, and motivating various other teams.
  • Partnering with senior management to develop strategic HR goals, policies, and programs that align with business initiatives
  • Developing Human Resources strategies for various teams that includes workforce planning, pay-for-performance, talent management, talent acquisition, and succession
  • Coordinating the recruitment throughout the company. Building relationships with recruiters, setting up interviews, drafting JDs etc.
  • Leading department personnel, including direct supervision, hiring, training, and performance management.
  • Overseeing government, legal, and regulatory requirements and/ or complaints in various areas.
  • Planning and conducting new team member orientation to foster positive attitude toward Company goals
  • KPI finalization for each team member along with seniors: Conducting ongoing KPI assessment and reviewing with seniors
  • Talent Development & Deployment : Facilitating in identifying, nurturing and deploying talent effectively.
  • Taking structured initiatives in defining the company's values and reinforcing the same among employees through various engagement programs
  • Handling employee payroll and driving a culture of performance from beginning through right Appraisal framework, the role expands as we keep hitting milestones!
  • Managing the employee life cycle from entry to exit seamlessly, with meticulous and diligent record-keeping and compliance with all necessary laws/guidelines

 


Desired Candidate Profile

 

What you need to have:
  • MBA (HR) with 5-6 years of experience in an HR Generalist role
  • Preferably worked in a start-up environment
  • Passion to learn & solve problems on the go
  • Pleasing personality & poise to handle the employee life cycle
  • Experience with being the front face of HR, representing policies and practices to managers and employees across the organisation.
  • Experience in virtual onboarding orientation is advantageous.
  • Experience in administering HR operations using automated tools (e.g. via Jira service desk, HRIS, or similar)
  • Results-driven and numbers-oriented
  • Logical and analytical thinking
  • Strong communication skills
  • Flexibility and adaptability
Read more
winnebrands
at winnebrands
2 recruiters
Preetham Parvatam
Posted by Preetham Parvatam
Bengaluru (Bangalore)
4 - 9 yrs
₹16L - ₹22L / yr
Video Editing
Video Editor
Videography
Video production
Video Making

About the company:

Our client , A leading fin-tech brand , is on a mission to build financial services that are simple, accessible and affordable. Founded by one of the pioneers of E-commerce in India , the brand aims to build consumer-centric & technology driven businesses in the BFSI (Banking, Financial Services & Insurance) space. The brand is currently disrupting Lending, Insurance and Mutual Funds market

Please share with us a portfolio of your work in addition to your updated CV while applying for this position.

Responsibilities

– Handle video editing requirements within deadlines from multiple teams.

– Taking ownership of video projects and providing inputs to overall video plan.

– Closely working with other teams for creative and technical inputs when it comes to videos.

– Experience in directing skilled and unskilled actors as required while majorly contributing in overall video shooting and production.

Requirements

– 4+ years experience as a video editor delivering high-quality videos (multiple formats) within tight deadlines.

– Extensive knowledge about Adobe Creative Suite.

– Experience in design, motion graphics, and audio editing.

– Excellent verbal and written communication skills in English.

– Self-starter with demonstrated initiative.

– Experience of working within brand guidelines.

– Highly creative with detail-oriented thinking.

– Experience of working with an agency (if required) an added bonus.

Qualifications

Graduate in any discipline. Degree in film studies, editing or related fields to be given priority.

Read more
Kratikal
at Kratikal
3 recruiters
Divya Sharma
Posted by Divya Sharma
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹5000 - ₹10000 / mo
Human Resources (HR)
Recruitment
Interviewing
Recruitment/Talent Acquisition
Selected intern's day-to-day responsibilities include:
1. Screen resumes and application forms
2. Schedule and confirm interviews with candidates
3. Post, update and remove job ads from job boards, careers pages, and social networks
4. Recruitment
5. Handle the initial round of interview
6. Assist HR manager in day to day activities.
Read more
World-leading knowledge partners to the automotive industry.
World-leading knowledge partners to the automotive industry.
Agency job
via Multi Recruit by Ranjini A R
Bengaluru (Bangalore)
8 - 10 yrs
₹18L - ₹24L / yr
skill iconPHP
skill icon.NET
Fullstack Developer

Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.

 

The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.

 

Essentials:

  • Solid development skills and track-record of successful project delivery
  • PHP and frameworks
  • Database design and development
  • SQL
  • Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
  • HTML
  • CSS, Sass and frameworks
  • JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
  • Front-end tooling
  • Accessibility and progressive enhancement
  • Git and/or other version control systems
  • Project management
  • Excellent communication, leadership, and motivation skills
  • Willing to take on new technical projects.
  • Attention to detail.

 

Desirable skills and experience:

  • Agile development experience or certification
  • .Net Framework
  • Data visualisation and tools
  • js
  • NoSQL technologies such as MongoDB
  • Continuous integration and deployment
  • Big data and analytics
  • Web security and development practices
  • Data scraping and parsing.
  • Aptitude for statistical analysis
Read more
Black Turtle Diginovation Pvt Ltd
Anusha Dabade
Posted by Anusha Dabade
Bengaluru (Bangalore)
4 - 8 yrs
₹3L - ₹8L / yr
skill iconReact Native
Mobile App Development
Software Development
Hi ,

PFB Job description,

Experience to - 4 yr to 7yr

Job Responsibilities :
Design, build, test and maintain scalable and stable off the shelf application or custom-built technology solutions to meet business needs
Write testable code that enables extremely high levels of code coverage
Excellent knowledge on mobile app development cycle, design principles.
Must have the understanding and working knowledge of handle different screen sizes.
Must have worked on deploying app for different platforms(ios and android).
Good knowledge on working with third-party dependencies and debugging dependency conflicts.

Skills Required:

Familiarity of working with TDD/BDD in JS.
Excellent knowledge of HTML5, CSS3, JavaScript.
Excellent knowledge on android and ios UI design principles, patterns and best practices.
Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
Excellent knowledge on background services.
Experience with offline storage, threading and performance tuning.
Experience in working with remote data via REST and JSON.
Familiarity with cloud message API and push notification
Read more
Swiggy
at Swiggy
1 video
13 recruiters
Suresh Kaushik
Posted by Suresh Kaushik
Bengaluru (Bangalore)
5 - 15 yrs
₹20L - ₹54L / yr
NOSQL Databases
MySQL DBA
System Administration
skill iconPostgreSQL
Oracle 10g
4+ years of experience working with Enterprise RDBMS, handling database Development/Administration. Able to manage RDS servers. Should have hands on experience in writing SQL, managing indexes and schema. Operational experience in monitoring and tuning production issues majorly involved in optimizing the performance and functionality Deep understanding of MySQL/PostgreSQL parameters Operational experience in data migration at large scale. Configure the machines to meet internal security requirements. Provide on-call support which can require analysis and troubleshooting of complex issues. Lead and contribute to design discussions in a cross functional project setting. Operational tasks assisting Dev/ QA to setup perf/database tools. Develop database standards, guidelines and best practices. Mandatory Skills Strong knowledge on Postgres & Mysql/MongoDB/Elastic Search significant experience with Python, bash/ scripting language Worked on Amazon RDS service. Knowledge and operational experience with linux environments. Experience in troubleshooting, tuning and optimizing performance of database servers. Experience in setting up Monitoring/alerting tools like Nagios/PMM/Monyog/Anemometer In-depth knowledge and experience of software development lifecycle
Read more
Infinitum Global
at Infinitum Global
7 recruiters
Shubashri J
Posted by Shubashri J
Bengaluru (Bangalore)
4 - 9 yrs
₹8L - ₹13L / yr
skill iconMongoDB
skill iconAngular (2+)
skill iconNodeJS (Node.js)
RESTful APIs
Skills • Building interactive consumer data from multiple systems and Restfully abstract to the UI through a Node.js backend • Define code architecture decisions to support a high-performance and scalable product with a minimal footprint • Address and improve any technical issues • Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems • Should have work experience in a MEAN Stack Developer • In depth knowledge of NodeJS, ExpressJS or Restify • Experience implementing applications using Angular 1 or React • Experience creating front end applications using HTML5, Angular, LESS/SASS • Hands on experience with JavaScript Development on both client and server-side • Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Full stack paradigm • Knowledge of the following will be considered as an advantage: o Consumer Web Development Experience for High-Traffic, Public Facing web applications o Experience with cloud technologies also a plus o Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery o Continuous integration (Jenkins/Hudson) and version control (SVN, Git)
Read more
Arrowbench Solutions Pvt Ltd
at Arrowbench Solutions Pvt Ltd
1 video
2 recruiters
Ashok S
Posted by Ashok S
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹6L / yr
skill iconJavascript
MySQL
skill iconAngularJS (1.x)
skill iconDjango
Would be responsible for anything from front-end to back-end activities. Experience developing server-side technologies using Python ,Java or other languages. Experience working with Relational Databases, Concurrent Programming, AWS. Experience designing scalable, fault-tolerant systems and databases. Experience in UI technologies like HTML5, CSS3, Javascript, jQuery, Angular etc. Individual should be very passionate about technology Should have good problem solving/coding skills Should know how to go about complex/abstract problems and implement them
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos