GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Freshers with strong English Communication are welcome. Building great teams to deliver the best.

Skills:

• Hands on Computer Knowledge
• Know-how of Trending Technologies
• Should be the quick learners
• Critical thinking and problem solving
• Creativity and Imagination
• Agility and Adaptability
• Team work and Collaboration

Background:

Any graduate from Computer Science or IT background

Know about our Company:

Fronix Solutions Pvt Ltd is a renowned Staffing Company that serves the candidates who are scouting for IT Jobs in the USA. From the initial discovery meeting to understand Consultant’s requirement, we engage our team to find the right fit for our clients with extensively vetted candidates on both qualitative and quantitative levels. Only top talent who fit the role will be presented to our clients.

Our team is dedicated to maintaining strong lines of communication during the hiring process and beyond. We at Fronix, has young, dynamic and focused team building. We strive to build and sustain a fun to work environment. Our employee centric career planning, helps us retain, update and empower the teams to deliver better and yet have fun at work.

Timings:

7:30pm to 4:30am (IST)

Have to work out of our office in Hi-Tech City, Hyderabad.

Salary:

INR 1,50, 000P.A- INR 3,00, 000P.A

 

Job Summary

 

As a Customer experience specialist, you’ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You’ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.

 

This is the job for you if:

• You have stellar interpersonal and written communication skills.
• You’re an enthusiast for customer service and capable of working with a high volume of inbound content.
• You’re tech-savvy and can work in multiple systems with precision and ease.
• You jump at the opportunity to collaborate with a team and enjoy building relationships.
• You stay calm under stress and think creatively to solve problems.
• You have sharp instincts for discovering the source of an issue and finding a resolution.
• You’re, at heart, very adaptable and can maintain high levels of productivity in a fast-paced environment.
• Bonus points for a passion for education!

 

Key Responsibilities

• Proactively resolve issues and build trust with our customers by understanding their needs, determining the cause of their problem, and partnering to find the best resolution through support channels including but not limited to phone, chat, and email
• Facilitate consultative conversations in order to guide students on how to access and use their test prep resources
• Bring awareness to management around anything that would impact the student experience to bring about improvements
• Find solutions to customer inquiries by using your resources including our internal databases, managers, and your support team
• Create a personalized, positive, and effortless customer experience for our students so that any issues are resolved in their first contact
• Advocate for students by identifying and escalating priority issues
• Research case history for each student to understand the customer story
• Effectively meet customer needs by building relationships, and taking ownership of customer satisfaction
• Prioritize your daily tasks and manage your schedule effectively
• Follow up on commitments and cases with students
• Maintain detailed notes on all customer interactions
• Other duties and projects as assigned

Skills & Abilities

• Adaptability—You treat change as an opportunity for learning and continuous improvement; focus on the beneficial aspects of change; and speak positively about change to others.
• Customer Centricity—You anticipate customers’ needs whenever possible and respond quickly and accurately. You attempt to exceed expectations for every customer on the first interaction.
• Communication—You adjust your communication to match your audience and you have excellent written and verbal communication skills.
• Initiative—You proactively take action to improve a situation without waiting for explicit instructions; you recognize and respond to opportunities in order to reach a goal; seek new and improved techniques, solutions, and approaches to completing work. You’re not afraid to share feedback.
• Time Management—You can easily handle multiple tasks at the same time while considering plans for future tasks. You thoughtfully plan your schedule and skillfully discern between the urgent and the important to consistently meet deadlines.
• Achievement—You set high standards for yourself and strive to improve your own performance by exceeding your professional and performance goals. You have a passion for your work and go above and beyond to improve. You have an openness to accepting feedback and you enjoy celebrating achievements.
• Positivity—You approach every situation, even tough ones, with positivity and optimism. You spread enthusiasm and encourage others to be positive.
• Responsibility—You’re conscientious and reliable. You take ownership for achieving your goals. Because you are consistent and dependable, you ensure high levels of quality in your work.
• Resilience—You’re hardworking and willing to pitch in and help. You thrive in a fast-paced environment and do well in stressful situations. You persevere with confidence in the face of challenges.

 

Requirements

• 0 to 3 years of Customer Service experience
• Bachelor’s Degree
• Ability to work full time (40 hours/week) with a flexible schedule including nights, weekends, and split days off
• Embracive of a diverse team and a highly collaborative working environment
• Desire to thrive in an innovative, creative, and teamwork-oriented professional environment 
•  

Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

Customer Service Executive role at Bright is to support the company with all the customer related interaction and defining processes and procedures to improve service levels. Looking for clients who can cater to the US market and have no problem with night shift.

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.

 

 

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

 

 

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

 

 

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Query Handling And Troubleshooting

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

Customer Relations

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

CRM Software

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.

Roles and Responsibilities: Call members on the platform and take feedback Inform new plans and offers to existing customers Make daily and weekly reports Consumer behavior tracking Office management and reporting Salary: Rs.10000-Rs.15000 per month