Cutshort logo
Extramarks logo
Customer Relations Executive
Customer Relations Executive
Extramarks's logo

Customer Relations Executive

Sungkrityayan Khan's profile picture
Posted by Sungkrityayan Khan
1 - 3 yrs
₹3L - ₹4L / yr
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
Skills
Customer Success
Customer Relationship Management (CRM)
Customer Relations
Customer Experience
Sales
Customer Retention
Customer Support
Communication Skills
Upselling
Cross Selling
Customer Relationship

About the company

 

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

 

About the role

 

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

 

Location

 

Noida, India

 

Roles and responsibilities

 

  1. Keep abreast with Extramarks latest offerings and best practices
  2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
  3. Maintain and strengthen relationship with existing customers
  4. Collaborate with the support team (technical and academic) to address customer queries
  5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
  6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
  7. Harnessing relationships to generate leads from referrals to maximize our profits.
  8. Ensuring a good renewal rate of the subscribed packages
  9. Retain customers who raised an issue for refund/cancellation

 

Selection process

 

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

 

Expectation

  • B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
  • Excellent interpersonal and communication skills
Maintain a positive attitude focused on customer satisfaction.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Extramarks

Founded :
2007
Type :
Product
Size :
1000-5000
Stage :
Profitable

About

Extramarks Education India Private Limited

 

Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.

 

Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.

 

Extramarks is currently in the process of scaling up rapidly the entire technology workforce, by hiring experienced professionals with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.

Read more

Connect with the team

Profile picture
Aamir Qureshi
Profile picture
Prachi Sharma
Profile picture
Achint Mathur
Profile picture
Vidhi Solanki

Company social profiles

N/A

Similar jobs

Office Advisor
at Office Advisor
1 recruiter
Aakash Jain
Posted by Aakash Jain
Hyderabad
3 - 7 yrs
₹7L - ₹10L / yr
Account Management
Communication Skills
Inventory Management

Company Overview: Welcome to Office Advisor – where technology meets the future of commercial real estate in India! With our advanced technology platform, we're simplifying the office search process, connecting businesses with their ideal workspace effortlessly. Join us as we redefine the future of workspace solutions at Office Advisor.


Position Overview: Our platform is poised to transform the way businesses discover their perfect office space in India, and as an Inventory Manager, you will be the custodian of this transformative experience. We're seeking a meticulous and dedicated individual to curate and maintain our inventory.  Your attention to detail and proactive approach will be instrumental in creating a smooth experience for our users.


Key Responsibilities:

  • Forge strong relationships with developers and landowners, acting as the primary point of contact for inventory updates and new listings.
  • Update the platform with accurate and comprehensive inventory listings, including relevant details such as location, amenities, and pricing.
  • Coordinate with internal teams to ensure all inventory data is up-to-date and reflects real-time availability.
  • Document transaction fees and confirm them with stakeholders, ensuring transparency and clarity in all dealings.
  • Collaborate closely with the tech team to implement new features and functionalities that optimize inventory visibility and accessibility.
  • Act as a liaison between developers and potential tenants, addressing any inquiries or concerns promptly and professionally.
  • Continuously monitor market trends and competitor activity to identify new opportunities and improve our offerings.


Qualifications:

  • Bachelor's degree in business administration, or a related field.
  • Prior experience in real estate, property management, or a similar role is preferred.
  • Strong communication and negotiation skills, with the ability to build and maintain relationships.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in using technology platforms for data management and analysis.
  • A proactive mindset with the ability to thrive in a dynamic, fast-paced environment.


Join us in shaping the future of commercial real estate in India and be part of a dynamic team dedicated to innovation and excellence. Apply now to embark on an exciting journey with Office Advisor!


Read more
Disruptive Digital Healthcare Platform
Disruptive Digital Healthcare Platform
Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
2 - 3 yrs
₹7L - ₹7.5L / yr
Human Resources (HR)
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As a Associate - HR, you will be responsible for handling a wide range of human resource activities across the organization.

What you will do:

  • Handling entire recruitment cycle from sourcing, screening, joining formalities, documentation, exit formalities
  • Planning and organizing training programs for employees
  • Assisting with the payroll process, benefits, compensation and employee performance appraisals
  • Resolving employees’ queries on compensation and labour regulations
  • Tracking and accounting for all deductions like PF, Professional Tax etc.
  • Processing and maintaining HR documents as per statutory requirements and employment laws
  • Ensuring timely updating of HRMS software
  • Developing and implementing HR policies and procedures
  • Compiling and analysing data for HR Metrics
  • Handling Grievances and Employee counselling
  • Handling all HR related Audits for the organisation
  • Evaluating and improvising the current HR policies in line with the business and organization requirements

 

Desired Candidate Profile

What you need to have:

  • Graduation / MBA in HR
  • Proven experience as an HR Generalist
  • Understanding of general human resources policies and procedures
  • Outstanding knowledge of MS Office
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Ability to work comfortably under pressure and meet tight deadlines
  • Desire to work as a team with a result-driven approach
  • Additional HR training will be a plus
Read more
Turf Town
at Turf Town
1 recruiter
Prahlad Meyyappan
Posted by Prahlad Meyyappan
Chennai
2 - 6 yrs
₹7L - ₹10L / yr
skill iconReact.js
skill iconReact Native
Looking for creative and talented coders to build a breakthrough sports platform. You will be working in React Native. We are a small team with plenty of growth opportunities. Looking for leaders!
Read more
CMMLevel 5 MNC - Permanent Job Opportunity
CMMLevel 5 MNC - Permanent Job Opportunity
Agency job
via Volibits by Hima Bindu
Mumbai, Pune, Hyderabad, Bengaluru (Bangalore), Chennai
2 - 4 yrs
₹2L - ₹12L / yr
Windchill
PDMLink

Position: Windchill Developer

Profile of the Job Holder:

· Bachelor’s Degree in Mechanical or Computer Engineering stream;

· 2-5 Years of relevant work experience;

· Highly motivated & self-initiator with good communication skills with the ability to work effectively in a team environment;

· Ability to work within a fast-paced environment with changing priorities;

· Ease at dealing with ambiguity in work situations

· Empower themselves by seeking authority to make decisions within appropriate guidelines;

· Recover quickly and learn from setbacks;

Key Skill & Knowledge Profile:

· Understand Basic Concepts of PLM

· Experience in Windchill / PDMLink customization

· Thingworx Knowledge

· Programming Knowledge of Java, JSP, XML, and HTML

· Knowledge of Windchill Data Model

· Ability to create reports using query builder

· Basic knowledge of any database (Oracle, SQL servers)

· Working knowledge of any Bug tracking & End user support tool;

Key Responsibilities

Business Development & Support

· Analyze & understand existing customizations

· Design, Develop & enhance customizations based on requirements

· Testing & resolving of issues in Windchill

· Prepare and maintain all necessary documentations

· Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

· Adopt best practices on software development processes and ensure that quality processes is adhered

· Understand the deployment process and execute accordingly

· Escalate issues in a timely fashion to the PLM Operations Team to ensure Business visibility

 

 

Read more
Inspeero Technologies
at Inspeero Technologies
1 recruiter
shirley d
Posted by shirley d
Mumbai
1 - 6 yrs
₹4L - ₹8L / yr
Technical Project Management
Technical Project manager
Delivery Management
Delivery Manager
Technical Delivery Management
+6 more

Job description

The Role

We're looking for a Technical Project Manager to help us deliver a wide variety of projects. This includes in-house tech products, as well as tech consulting projects for our clients (building apps, implementing cloud solutions, developing APIs etc).

You will be fully entrusted in seeing a project from initiation to close with decisiveness, judgment, and great enthusiasm. You'll be working on projects and pitches for new business as well as existing clients. You should be comfortable with principles of Project Management methodologies, processes and tools and strategically develop and support digital solutions for clients.

Key Requirements

  • Currently fulfilling the role of a Technical Delivery/Project Manager.
  • Experience leading the delivery of technical projects from inception into production (either as a technical lead or technical delivery manager)
  • Project Management, Ability to coach teams in Agile ways of working.
  • Experience setting up management reporting and team structures for Agile delivery.
  • Ability to motivate teams in environments where Agile delivery needs to work within an overall framework of timeline/dependency driven programmes.
  • Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
  • Understand, advocate and document customer’s use case, architecture, and roadmap
  • Effectively manage the tracking and resolution of customer escalations on behalf of product and services

What you’ll bring

  • Master’s or Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
  • 2+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company
  • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
  • Excellent communication skills and an ability to concisely explain complex technical issues and solutions
  • Familiarity with common project management tools, e.g., Trello, Slack, etc
  • Strong business acumen in project planning and management
  • Native or near-native fluency in written and spoken English
  • Prior experience working for a technology start-up (plus)

Location: Ghatkopar,Mumbai.
Read more
Thirdpresence
at Thirdpresence
5 recruiters
RahulM
Posted by RahulM
Hyderabad
2 - 5 yrs
₹8L - ₹12L / yr
skill iconPython
Hadoop
skill iconElastic Search
Solr
skill iconAmazon Web Services (AWS)
+4 more

We are looking for a Senior Python Developer to produce large scale distributed software solutions. You’ll be part of a cross-functional team that’s responsible for the complete software development life cycle, from conception to deployment.

If you’re also familiar with Agile methodologies, we’d like to meet you.


Responsibilities:

Work with development teams and product managers to ideate software solutions Design client-side and server-side architecture Build the front-end of applications through appealing visual design Develop and manage well-functioning databases and applications Write effective APIs Test software to ensure responsiveness and efficiency Troubleshoot, debug and upgrade software Create security and data protection settings Write technical documentation


Requirements
Proven experience as a Python Developer or similar role Knowledge on Python, Django, MongoDB, Elasticsearch, AWS Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind Experience on Apache Kafka, Hbase and Graph DB is an added bonus

Read more
Yaantra
at Yaantra
1 recruiter
Mahinder Singh
Posted by Mahinder Singh
Noida
2 - 8 yrs
₹2L - ₹8L / yr
skill icon.NET
ASP.NET
skill iconJava
Data Structures
Algorithms
+8 more
Must have 2+ years’ relevant experience in developing Web Application in .NET
Technology using ASP.NET MVC, C#, Entity Framework and SQL Server 2008
onwards.
 Experience in coding and implementation of end to end functionality of a medium
to large Web Project throughout application life cycle.
 Hands on experience in Java Script and J-Query with good verbal communication.
 Must have strong knowledge in MS SQL Server 2008/2012 and above with writing
Stored Procedures, User Defined Functions, triggers, indexes, etc.
 Knowledge on complete n-tier web application development and familiarity with
SDLC.
 Good team player with quick learning curve & ability to collaborate and work with
team members.
 Good to have some experience in CRM and ecommerce portal.
 Hand on experience on developing and using Web API.
Read more
MGS
MGS
Agency job
via Fragma Data Systems by Priyanka U
Remote only
4 - 8 yrs
₹6L - ₹22L / yr
skill iconReact.js
skill iconJavascript

Work Location: Remote
Work Days: Sunday to Thursday
Shift: Day Time
Week Off: Friday & Saturday

Responsibilities

  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders

Key Skills 

  • Should have hands-on experience in advanced JavaScript libraries and frameworks, such as ReactJS, Bootstrap. (ReactJS is Mandatory) 
  • Proficient in web markup, including HTML5, CSS3
  • Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS and experience in building/using REST APIs    
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of asynchronous request handling and partial page updates.
  • Good understanding of SEO principles and ensuring that the application will adhere to them.  
Read more
Our Client Is E-Learning Based out from Mumbai
Our Client Is E-Learning Based out from Mumbai
Agency job
via Harjai Computers by Amar Parmar
Mumbai, Kolkata
9 - 15 yrs
₹10L - ₹20L / yr
ASP.NET
ASP.NET MVC
skill icon.NET
skill iconAmazon Web Services (AWS)
skill iconAngular (2+)
+1 more

Role: Technical Lead

Location: Mumbai/Kolkata

Years of Experience - 9 to 15 years

 

Qualifications:

  • Required person as .net core, team Management,Good communication,Plus Rest API,AWS Lambda,mySql
  • AWS API Gateway .
  • Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.
  • 9 to 12 yrs years’ experience in technology related roles including relevant work as technical architect.
  • Experience working with latest software technologies (.Net core 3.1+, MVC/WCF/Web API, cloud hosted (AWS) , mobile ready software products (Angular 6+/React.js)
  • Experience in AWS cloud.
  • Experience working with GIT/TFS, CI/CD setups, Application Monitoring, Logging and Analysis tools
  • Experience working with Service Oriented Architecture
  • Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
  • Experience working with international customers (US and UK preferable)
  • Experience in customer interaction and ability to present solutions and consult clients on technology solutions.
  • Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
  • Proven strong relationship-building and communication skills with team members and business users. Ability to coach and mentor internal teams and customers.
  • Highly motivated with excellent verbal and written communication, presentation, facilitation, negotiation and problem solving skills.
  • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Willingness and ability to work flexible hours and with minimal supervision.  
  • Willingness and ability to travel domestic and occasional international across US and Europe.
  • Proficient using standard software, such as MS Office applications, Google Apps, and communication and diagramming/presentation tools.
Read more
MindCrew Technologies
at MindCrew Technologies
3 recruiters
HR Executive
Posted by HR Executive
Indore
0 - 2 yrs
₹1L - ₹2L / yr
skill iconReact Native
Mobile App Development
skill iconJavascript
skill iconNodeJS (Node.js)
Building user-friendly IOS and Android apps on React Native Platfrom. proficient in Coding debugging.
Collaborate with cross - functional terms to define and design new features .
Work on bug fixing and improving applications performance.
Hands on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying clients needs .
Wiriting modular , resuable, maintainable , well documented and fully tested code.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos