Customer Support executive

Company Description

BeBetta is a gamified platform designed for gamers who crave excitement, engagement, and real-world rewards. By playing games and making live predictions, users earn BetCoins, which can be redeemed for tangible prizes. Our unique approach blends gaming, predictions, and rewards, driving an immersive experience that revolutionizes user engagement. We are a high-growth, data-driven, and gamified tech startup committed to innovation and impact.

The Opportunity:

BeBetta is building the future of fan engagement. To do this, we need a backend that can handle millions of concurrent users making real-time predictions during live events. This requires a shift in our technology towards systems built for massive scale and low latency.

That’s where you come in. We are looking for a Senior Backend Engineer to lead our transition to a Go-based microservices architecture. You will be the driving force behind our most critical systems—the prediction engine, the rewards ledger, the real-time data pipelines. While our roots are in Node.js, our future is in Go, and you will be instrumental in building that future.

What You'll Achieve:

• Architect our core backend in Golang: You will design and build the services that are the backbone of the BeBetta experience, ensuring they are blazingly fast and incredibly reliable.
• Solve hard concurrency problems: You'll tackle challenges unique to real-time gaming and betting, ensuring fairness and accuracy for thousands of simultaneous user actions.
• Drive technical strategy: You will own the roadmap for evolving our architecture, including the thoughtful migration of essential services from Node.js to Go.
• Elevate the engineering bar: Through mentorship, exemplary code, and architectural leadership, you will help make our entire team better.
• Ship with impact: You will see your work go live quickly, directly enhancing the experience for our growing user base.

What You'll Bring:

• A track record of building and deploying high-performance backend systems in Golang.
• Senior-level experience (4+ years) in system design, microservices, and API development.
• Pragmatic experience with Node.js and an understanding of how to manage and migrate a monolithic or service-based system.
• Deep knowledge of database principles (PostgreSQL preferred) and high-performance data access patterns (using tools like Redis).
• Expertise in modern infrastructure: Docker, Kubernetes, and a major cloud provider (GCP/AWS).
• A strong belief that testing, observability, and clean architecture are not optional.
• An innate curiosity and a passion for solving complex problems, whether they're in code or on a whiteboard.

Why You'll Love Working Here:

This isn't just another backend role. This is a chance to put your fingerprint on the foundational technology of a fast-growing company in the exciting world of sports tech and gaming. You'll have the autonomy to make big decisions and the support of a team that's all-in on the mission.

Work Location: Chennai

Exp:3-6 yrs (Associate).

Notice:  Immediate to 30 days.

Required Skills: 

• Experience with Test Design/Execution with Tricentis (Tosca), Selenium Apptus
• Experreince with SAP Agile & Salesforce.
• Automation of Web Portal/Service.
• Framwork Creation, Script Creation and Maintainence.
• Managing requirment in terms of Automation.
• Ability to work individually and also in a team as and when required.
• writing and executing codes with respect to the software and its specifications.
• Maintaining test scripts inventories
• Able to create test plan/strategies for automated tests
• Creating required data for test cases

Responsibilities & duties:

• • Research, track, maintain and update leads
• • Make outgoing calls to develop new business
• • Contact prospects to qualify leads
• • Direct email marketing to key clients and prospects
• • Research and maintain lead generation database
• • Conduct customer research
• • Conduct client or market surveys to obtain information about potential leads
• • Participate in the preparation of proposals and / or sales presentations
• • Provide accurate and timely information to management
• • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Skills / attributes required:

• • Excellent English communication (verbal and written)
• • Experience with cold calling
• • Experience with research and maintaining databases
• • Proficient in MS Office including Word, Excel, and Outlook
• • Experience in using CRM
• • Strong project and time management skills
• • Experience working with Western companies (preferred)

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Personality we expect:

• You are a hunter looking for opportunities to sell and maximize company revenue all the time in your territory
• You will prepare and review the monthly / weekly plan for your territory. Collaborate with the RSMs and partners in the field to achieve as per plan
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You should be able to understand the nuances of customer decision making to increase win rates and for faster order closure. Need to show empathy and ability to understand customer needs and sells the benefit not product/company as the outcome of selling is the value or results they can experience rather than the features
• You will have to participate in hackathon arranged by RSM periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
• You value your, other team members and customers time, love to plan your tasks for the next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report
• You should have the flexibility to handle different levels and categories of customers. Right from the small retailers to medium to corporate level customers
• You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
• You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You are expected to have strong negotiation skills and closure of the business deals profitably to GOFRUGAL
• You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happier thus accelerating business through references

Job Description:

Responsibilities –

Ensure effective Design, Development, Validation and support activities in line with client needs and architectural requirements.,- Ensure continual knowledge management.,- Adherence to the organizational guidelines and processes

Technical and Professional Requirements :

Minimum 3 years of experience required

Experience in developing React Native app for iOS and Android platform,

Knowledge of React Native available inbuilt UI components and the props those UI component accept,

Should have worked with major node modules such as react-native-maps, @react-native/community geolocation, offline database, etc,

Handle build for simulator and ipa/apk for UAT/Prod release with signing. (Release Management),

Should have worked and deployed iOS App

Should have worked on sqlite

Should have knowledge of database SQL ( Select and update queries)