Customer Support executive

at Paytail

DP
Posted by Nitika Goyal
icon
Delhi, Gurugram, Noida
icon
2 - 3 yrs
icon
₹2L - ₹3L / yr (ESOP available)
icon
Full time
Skills
Customer Support
Customer Service
Sales
About Us
We are a Fintech Start up targeting to capture $ 900 BN consumer payment &lending opportunity. We are building platform of the future in which the offline / online merchants would be able to expand their consumer base. We also empower merchants to collect payment digitally and help build their identity through our offerings. Consumers would be able to make their purchase decisions and would get the options to convert their purchases in to easy EMIs
The founders brings over 4 decade of banking & financial services experience with strong market connect to bring required resources (like Customer, Capital, relevant business team etc.). Detailed business model can discussed during the meeting process.

Responsibilities
1. Solving Customer queries, selling products & Services.
2. Credit card sales, Payment product sales, Loan sales to both SME businesses and consumers
3. Qualifications : 12th Pass, Graduate
4. Experience : Minimum 2 years of experience
5. No transportation provided by the company need to travel buy own vehicle or public transport
6. Fluent in Hindi, English and Tamil

Location Delhi – Saket (No work from home available)

Compensation
· In line with Industry best practices
· We have an energetic workplace environment where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.
Read more

About Paytail

Founded
2020
Type
Products & Services
Size
20-100 employees
Stage
Bootstrapped
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Support Associate - SaaS | B2B

at StoryXpress

Founded 2014  •  Product  •  20-100 employees  •  Raised funding
Customer Service
Customer Relationship Management (CRM)
SaaS
Hubspot
Technical support
Customer Success
Client Servicing
icon
Gurugram
icon
1 - 2 yrs
icon
₹2L - ₹5L / yr
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

  • Having a proactive customer support approach
  • Testing product features as assigned
  • Build & strengthen customer relationships
  • Lead scoring and qualification
  • Manage incoming chats, emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of the platform to our customers every day by providing amazing customer support
  • Maintain existing customer success metrics and data as directed

Job Requirements:

  • Excellence at Googling stuff and spoken English
  • Ability to meet deadlines and decent depth of thought process
  • Capable of operating without much supervision while still producing results
  • Not being camera shy and great presentation skills
  • Motivation to pursue customer success as a career
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Technical understanding and ability to troubleshoot and resolve technical problems



Note:
 The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

Read more
Job posted by
Yash Panchal

Customer Success Specialist

at Fieldproxy

Founded 2016  •  Product  •  20-100 employees  •  Raised funding
Customer Relationship Management (CRM)
Customer Service
Customer Retention
icon
Chennai
icon
1 - 3 yrs
icon
₹4L - ₹6L / yr

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

 

Key responsibilities:

 

  • Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
  • Increase product adoption and customer retention rate

 

What we look for:

 

  • 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
  • Excellent presentation skills and writing skills
  • Ability to make a quick decision in a lean team
  • Strong communication skill is not expected as it is kept as a default checklist
  • Experience with a SaaS product would be preferred
  • Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
  • Proactive in establishing deeper customer relationships
  • Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
  • Familiar with the CRM tools preferred

 

What we provide in return:

 

  • Competitive salary
  • Opportunity to work in a fast-moving, high growth SaaS company
  • Company-paid Health insurance
  • A great learning experience with high paced growth opportunities
  • Hybrid and friendly work culture with always ready to help attitude colleagues
Read more
Job posted by
Swaroop V

Customer Support Executive

at Listed Fans

Founded 2021  •  Product  •  0-20 employees  •  Raised funding
Customer Service
Customer Support
Technical support
Customer Success
icon
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad
icon
2 - 6 yrs
icon
₹3L - ₹5L / yr

A customer service specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our target customers are digital creators in different industries (influencers, gamers, youtubers, bloggers, etc.)

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.



Responsibilities

  • Manage large amounts of incoming phone calls and do outgoing calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience 
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Any preference of Industry: Prior startup experience preferred.

Minimum Academic Qualifications: None

Working Hours: Flexible

Perks: You get to work directly with the Founders on a completely revolutionary idea and most likely end up defining the course of history.



If getting known for your talent, skills & work ethic is what drives you, we make sure that that happens

Read more
Job posted by
Akash Tanwar

Customer Support executive

at MMF Infotech Technologies Private Limited

Founded 2010  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Service
Customer Support
Key account management
Leadership
Communication Skills
icon
Indore
icon
0 - 3 yrs
icon
₹1.5L - ₹2L / yr

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Read more
Job posted by
Kratika Patidar

Customer Support & Sales

at Sukuto

Founded 2019  •  Services  •  0-20 employees  •  Bootstrapped
Communication Skills
Lead management
Customer Support
Customer Service
Telecommunications
Customer Relationship Management (CRM)
icon
Bengaluru (Bangalore)
icon
0 - 1 yrs
icon
₹2L - ₹3L / yr
  • Manage large amounts of incoming calls.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that were taken. Process orders, forms, and applications.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
Read more
Job posted by
Chandan Singh

Customer Support Executive

at FRAAZO

Founded 2018  •  Product  •  100-500 employees  •  Profitable
Customer Support
Voice processing
icon
Mumbai
icon
0.6 - 5 yrs
icon
₹1L - ₹2.5L / yr
  •  Handle Inbound & Outbound customer calls
  •  Acknowledge and resolve customer queries and promptly provide solution to the
  • query
  •  Keeping records of customer interactions, transactions, comments and complaints
  •  Establish and improve cooperation with new/existing customers
  •  Coordinate with all the department for smooth redressal of customer complaints.
  •  Maintaining a positive, empathetic and professional attitude towards customers.
  •  Excellent interpersonal and oral communication skills
  •  Computer knowledge (WORD & EXCEL)
  •  Experience in customer handling
Read more
Job posted by
Tanvi Manjrekar

Customer Experience Executive

at Zupee

Founded 2018  •  Product  •  100-500 employees  •  Profitable
Customer Support
Customer Service
Communication Skills
Customer Retention
icon
Gurugram
icon
1 - 4 yrs
icon
₹3L - ₹4L / yr

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.


Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!


Department: Customer Experience


Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

  •  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
  • Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
  • Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
  • To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.


What are we looking for?

  • Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
  • Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
  • Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
  • Should have managed - Emails/Calls/Chat/Social Media queries.
  • Ability to multi-task, and must have excellent communication skills.


Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

 

Read more
Job posted by
Simran Taneja

Partner Acquisition Coordinator | Mandarin

at Meero

Founded 2016  •  Services  •  100-1000 employees  •  Raised funding
Business Development
Customer Service
Mandarin Chinese
Translation
Customer Support
icon
Bengaluru (Bangalore)
icon
1 - 5 yrs
icon
₹5L - ₹6L / yr
WHAT YOU'LL DO
 
Your mission is to develop Meero's photographers fleet in your assigned market. This will include:
 
- Sourcing of photographers everywhere in your market;
- Onboard & train them;
- Help them for the successful conduct of their missions.
 
You will be working from our brand new offices in Bangalore.
 
WHAT YOU'LL NEED
 
- You are open to work on shifted-hours schedule, due to the respective local timezone;
- You are fun, ambitious but humble;
- You are fluent in Mandarin. English is very important as well;
- Great communicator, with good listening skills, and comfortable on the phone;
- Into photography and video!
 
RECRUITMENT PROCESS
 
- Language Test
- Interview with the Hiring Manager of this offer.
- Interview with the GM - India
- HR interview with the Talent team
- Speero interview to make sure you're aligned with Meero's spirit & values
- Welcome on board!
Read more
Job posted by
Yogitha M

Support Executive

at Peacock Solar

Founded 2017  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Support
Communication Skills
MS-Excel
MS-PowerPoint
MS-Word
Effective communication
Executive support
Customer Service
icon
Remote, Guwahati
icon
0 - 1 yrs
icon
₹1L - ₹2L / yr

Roles and Responsibilities-Technical support and sales of our software products.

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.


Only Female

  Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required. 

 

Experience - Fresher - 1year

Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)

Mode of Interview-Telephonic and Webinar

Read more
Job posted by
Sweta Singh

Customer Success Manager

at AIDA

Founded 2014  •  Product  •  20-100 employees  •  Profitable
Customer Success
Client Servicing
Customer Support
icon
Bengaluru (Bangalore)
icon
3 - 9 yrs
icon
₹7L - ₹18L / yr
Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings
Read more
Job posted by
Pallav Barah
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Paytail?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort