Customer Support executive

About koolio.ai

Website: www.koolio.ai

koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond—easily. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.

About the Full-Time Position

We are looking for a Junior Frontend Engineer to join our fast-growing team on a full-time, hybrid basis. You will be a key contributor in enhancing the user interface of koolio.ai’s AI-powered platform, driving innovation and excellence in audio content creation. You will collaborate closely with senior developers and designers to deliver high-performance, user-friendly web applications that delight our customers.

Key Responsibilities:

• Collaborate with the product and design teams to develop and implement user-friendly web interfaces
• Write clean, efficient, and reusable code using modern frontend technologies
• Ensure responsive design and optimize web pages for performance and scalability across devices
• Debug and resolve issues, improving the overall user experience on the platform
• Assist in integrating APIs and frontend services with the backend
• Stay up-to-date with the latest trends in frontend development and suggest improvements to enhance the platform’s functionality

Requirements and Skills:

• Education: Degree in Computer Science or a related field
• Work Experience: Minimum of 1-2 years of proven experience as a Front-end Engineer or similar role with a focus on user interface development
• Technical Skills:
• Strong proficiency in JavaScript frameworks like ReactJS or Redux
• Proficiency in frontend languages such as HTML, CSS, and JavaScript (ES6+)
• Experience with CSS frameworks (e.g., Bootstrap or Tailwind CSS) for responsive design
• Basic understanding of REST APIs and integration with frontend applications
• Knowledge of version control systems (e.g., Git) and best practices in code management
• Soft Skills:
• Strong attention to detail and a focus on delivering high-quality work
• Ability to work effectively in a remote, collaborative environment with distributed teams
• Willingness to learn new technologies and adapt to a fast-paced startup environment
• Excellent communication and time-management skills, with the ability to manage multiple tasks simultaneously
• Other Skills: 
• Familiarity with Figma or other design tools is a plus. 
• Understanding of SEO principles and how frontend development impacts web performance

Compensation and Benefits:

• Total Yearly Compensation: ₹8-12 LPA based on skills and experience
• Health Insurance: Comprehensive health coverage provided by the company
• ESOPs: An opportunity for wealth creation and to grow alongside a fantastic team

Why Join Us?

• Be a part of a passionate and visionary team at the forefront of audio content creation
• Work on an exciting, evolving product that is reshaping the way audio content is created and consumed
• Thrive in a fast-moving, self-learning startup environment that values innovation, adaptability, and continuous improvement
• Enjoy the flexibility of a full-time hybrid position with opportunities to grow professionally and expand your skills
• Collaborate with talented professionals from around the world, contributing to a product that has a real-world impact

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are looking for dedicated sales professionals to drive the adoption of our product at Higher Ed institutions, universities, and colleges in North America. If you're eager to advance your career in sales and grow with a dynamic team, this is the perfect opportunity for you.

Responsibilities

• Own full sales cycle, from prospecting to close.
• Present the product, online and in person, to researchers, teaching faculty and academic librarians.
• Proactively build & nurture relations with clients and users through emails, calls and in person.
• Analyze trends and make data-driven decisions based on priorities in your work.
• Work effectively with other team members to deliver on sales targets, team projects and campaigns.
• Attend trade shows and participate in other marketing activities.

Requirements:

• Willingness to work in 9 AM to 5 PM EST (New York time zone) shift.
• A college degree.
• 2+ years of sales experience, ideally in business development or account management roles
• A drive to succeed and a passion to build a career in sales.
• Excellent communication, presentation, and negotiation skills in person and online.
• Experienced with Salesforce or similar platforms.
• Confidence in dealing with clients and product users.
• Self-motivated, initiative, results-oriented, and willing to learn new skills.

Why Join JoVE?

• A competitive compensation package including unlimited commissions on your sales
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us

You will be part of a team that is responsible for developing the one the best plugins for the modular furniture industry ever created for SketchUp. We at Prolance Services are on a mission to develop and deliver a revolutionary platform that will ultimately change the way the industry itself operates.

Responsibilities

• Write clear quality code for SketchUp plugins using Ruby and JS
• Interact with the software architecture team and convert ideas into workable features
• Interact with UX designers and convert the designs to workable UI
• Interact with REST APIs to fetch and push data
• Detect and troubleshoot software issues at the code level

Qualifications

• Strong knowledge of Ruby and JavaScript
• Working knowledge of SketchUp 2018 (or higher) is a huge advantage
• Strong debugging and troubleshooting skills
• 3+ years of development experience

We are looking for a Human Resources Manager that is committed to recruiting top talent, and providing our staff members with an exceptional work experience. From the moment of hire until the time they leave the organization, we want employees to be engaged in their jobs. Our ideal candidate will be skilled in managing compensation, benefits, recognition, training, performance management and employee relations in a manner that retains staff members long-term and builds our employer brand. We are proud of the diversity in our workforce, and our Human Resources Manager is tasked with ensuring that our company culture welcomes a diverse population and supports each person in achieving career goals within the organization.

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People oriented and results driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field

Job description

Language known: English / Hindi

Industry: Healthcare / Fitness/ wellness

Education and Experience

· Candidate should be a graduate / Undergraduate

. Six months of healthcare domain would be preferred.

· Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls

·  Answering queries politely and provide accurate replies to the query.

· Directing calls to the concerned department and services of the company

·  Diagnostics Knowledge preferable

Key Skills

Customer care, Good communication skill , Telecalling, English, Hindi

An aesthetically pleasing design creates a positive response in people’s brains and leads them to believe the design works better. Users often perceive aesthetically pleasing design as design that’s more usable. We need Visual Designers who know how to make their design interfaces usable, how to draw the user’s eye to the correct information and functionality., and how to prioritise content on a page through size, colour, and the use of negative space. We need visual designers who have mastered the basics of UI, graphic design, branding, and visual communication. This is because they have to translate a brand’s style and voice into a beautiful yet usable design. We take our design process seriously. So research via surveys, customer feedback, heat mapping, and analytics forms a core part of our process. Our designs go through an internal design checklist so that we achieve user goals while keeping in mind technical limitations. You need to be someone who’s flexible, agile, responsive and honestly, calm! You will be juggling multiple projects. The office environment is young and dynamic. It's a work-hard, play-hard culture. We work in a hybrid model, three days from the office, and 2 days from home. If this sounds like you, apply to us.

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 1+ years of Experience working on React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with cloud based technologies like AWS
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)