Customer Support executive

Backend Developers

• Contract To Hire (Initial Engagement: 6 months)

Experience: 5+ years

Mandatory Skills:

● Node.js

● Python

● MongoDB

● PostgreSQL

● REST API design and development

● Backend architecture and service design

● Database design, indexing and query optimisation

● Performance tuning

● Authentication/authorisation

● Third-party integrations

● Asynchronous processing and background jobs

● Logging, monitoring and debugging

● Git and collaborative development

● Scalable, maintainable and testable backend services

● Architecture discussions, code reviews, debugging and production support

Good to have:

● Microservices

● Docker

● Cloud platforms

● Redis

● Message queues

● CI/CD

● Observability

Senior Full-Stack Developer — Next.js / Supabase

Remote • Ongoing • Long-Term

We are building a custom technology platform that powers our artists, clients, bookings, event production, communications, and finances. The core application is already live — now we're looking for a senior full-stack developer to take ownership and help us finish, improve, and scale it.

The Stack

• Next.js / App Router
• TypeScript
• Tailwind CSS
• Supabase / PostgreSQL / Auth / RLS / Storage
• Vercel
• Twilio, Resend, BILL, OpenAI
• React Native / Expo planned for mobile

What You'll Do

Phase 1 — Finish the Platform

Complete the remaining client and financial systems, including:

• Client portal
• Event & music planning
• Timelines and documents
• Training portal
• QuickBooks integration
• Financial dashboards
• Workflow automation
• Reporting

Phase 2 — Own & Scale It

Once the platform is complete, you'll become a key technical owner — maintaining the system, fixing issues, shipping new features, and continuously improving the product as our team uses it in real-world operations.

What We're Looking For

You should be comfortable taking over an existing production codebase — not rebuilding it.

We need someone who:

• Is strong with Next.js, TypeScript, PostgreSQL, and Supabase
• Understands RLS and role-based permissions
• Can read, understand, and extend another developer's work
• Writes clean, maintainable code
• Documents technical decisions and implementation details
• Communicates clearly in English on video calls
• Can explain why they built something a certain way
• Works well from ClickUp tasks with defined acceptance criteria
• Takes ownership rather than waiting to be told every step

How We Work

We move fast, but we don't operate chaotically.

You'll work directly with the project owner and project manager. Work is broken into small, reviewable milestones, with clear objectives and acceptance criteria.

We value visible progress, clean documentation, thoughtful engineering, and accountability.

No disappearing for two weeks and showing up with a giant PR. We want to see the work evolve through commits and regular updates.

One Important Thing

This is not a greenfield project.

You're taking over a live application built by another developer. The architecture is solid and the infrastructure is clean, but documentation is partial. We expect a ramp-up period and have budgeted for it.

If your first instinct when joining an existing codebase is to say, "I'd rebuild this differently," this probably isn't the right role.

If your instinct is, "Let me understand what they've built, identify what's working, and make it better," we want to hear from you.

Long-Term Opportunity

After the web platform is complete, we're planning a native mobile application using React Native / Expo on the same backend.

This is intended to be an ongoing relationship for the right developer — not a one-off project.

To Apply

Tell us:

1. What is the most complex existing codebase you've taken over?
2. What did your first two weeks look like?
3. How many hours per week are you available?
4. What is your hourly or project rate?

We're looking for a senior developer who wants to take ownership, build something real, and stay with it long term.

Key Responsibilities

1. Solutioning & Proposal Development

•   Partner with Senior SMEs and Practice Leads to design end-to-end Data & AI solutions for client pursuits — contributing to structure, content, and commercial framing.

•   Build client proposals, solution documents, and program structures that are well-organized, accurate, and ready to use without significant rework.

•   Translate client requirements into structured, outcome-oriented learning journeys — adoption, capability uplift, and measurable business outcomes, not just module lists.

•   Support customized offerings across Data Engineering, AI / ML, and GenAI and Agentic AI tracks; help assemble pursuits from existing accelerators rather than rebuilding from scratch.

2. Client Engagement Support

•   Participate in client discussions, discovery calls, and requirement-gathering sessions — capture context with the rigour that makes the next conversation sharper.

•   Convert business needs into solution frameworks and delivery models with guidance from Senior SMEs; document customer priorities so Practice and Sales can act on them.

•   Support pitch decks, case studies, and success stories — buyer-specific, visually clean, and aligned to how the customer thinks about their own problem.

•   Stay engaged through the proposal cycle and handoff to delivery; ensure no requirement gets lost between discovery and execution.

3. Content & Program Structuring

•   Assist in designing curriculum outlines, learning journeys, and hands-on lab structures that hold up against real-world enterprise contexts.

•   Work with internal and external SMEs to ensure content aligns with current industry trends, real use cases, and business outcomes — not generic technology overviews.

•   Maintain a library of reusable program structures, slide assets, and case study inserts; flag gaps in the existing content library proactively.

4. Research & Market Intelligence

•   Track trends across the AI / GenAI / LLM ecosystem and Data Engineering & Analytics — translate findings into usable inputs for outreach, pitching, and offering design.

•   Identify new solution opportunities and product ideas based on market signals, customer asks, and competitor moves.

•   Benchmark StackRoute's offerings against competitors; surface gaps and differentiation angles for Senior SMEs and Practice Leads to act on.

5. Internal Collaboration

•   Work fluidly with Delivery, Sales, and external SMEs to ensure solutions designed on paper actually work in delivery — surface feasibility risks early, not late.

•   Coordinate inputs across Practice teams during pursuit cycles; hand off to delivery with documentation that captures customer commitments and success metrics.

Must Have Technical & Functional Skills

•   Good understanding of terminologies in Data Engineering (ETL, pipelines, data lakes), Data Analytics & BI concepts, and Machine Learning fundamentals, AI tools ( not technical expertise but L1-L2 knowledge should be present from application standpoint).

•   Awareness of GenAI / LLM vocabulary — prompt engineering, RAG, APIs — with enough depth to hold a credible first conversation with a technical stakeholder.

•   Strong PowerPoint skills (client-ready decks), Excel for effort estimation and costing basics, and structured documentation — proposals, SoWs, one-pagers.

•   Strong problem-solving and structured thinking — breaks complex requirements into clear, communicable solutions.

•   Comfortable communicating with both technical and non-technical stakeholders; good storytelling and presentation instincts; understanding of L&D context is a plus.

Qualifications & Experience

Required:

•   5-15 years in the education products, or in solutioning, pre-sales, or consulting roles with exposure of 3-5 years in Data/AI/Analytics.

•   Bachelor's or Master's in Computer Science, Data Science, Engineering, or a related discipline.

Nice to Have competences:

•   Prior pre-sales, proposal writing, or design development experience.

•   Certifications in cloud, data, or AI platforms (AWS, Azure, GCP, or model-provider certifications).

Core Competencies

·      Structured Thinking: Organises ambiguous client and technical inputs into logical, buyer-relevant narratives. Builds proposals that flow from problem to solution.

·      Solution Articulation: Translates Data & AI capabilities into crisp, persona-specific stories. Adapts the pitch for a CTO, L&D Head, or BU Head without losing substance.

·      Research & Synthesis: Gathers and distils large volumes of information into sharp, usable outputs. Knows what to include and what to leave out.

·      Written Communication: Writes a tight brief, a clean slide, and a clear email. Adapts register from internal working notes to buyer-facing collateral.

·      Curiosity & Learning Agility: Picks up new tools, concepts, and sectors quickly. Tracks AI / GenAI shifts proactively rather than waiting to be told what to read.

·      Bias for Action: Ships a useful 10-slide deck on time rather than a polished 20-slide deck that's late. Comfortable with iteration over perfection.

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and technology to disrupt the growing global Mental Health & Wellness industry. It's a first-of-its-kind anonymous safe space designed to instantly make someone under stress feel better through personalized intelligent solutions.

We have consistently seen that ~70% of jM users feel better after just one conversation. We launched the product ~18 months ago, and have received an amazing response with over 700k+ community and better than Best In Class metrics across the board. And to top that, we have been awarded 10+ times, out of which we have been recognized by Google five times already!

jumpingMinds is seeking a skilled Backend Developer with a strong proficiency in Python and Django to join our development team. Your primary focus will be the development and maintenance of the jumpingMinds backend system, scalable to millions of devices. working on different layers of the infrastructure. Therefore, commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.

Requirements :

• BS/MS degree in Computer Science, Engineering, or a related subject
• 3-4+ yrs experience as Backend, prior startup experience, should have led the team, python django expertise, AWS cloud stack knowledge are all must.
• Prior experience in Team Management
• Backend or Full-Stack experience in a work setting or classroom-setting.
• Work experience, open-source code, or coursework in any of the following languages: Python/Django, Golang, Ruby/Ruby on Rails
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).
• Join our dynamic and innovative team to contribute to the development of cutting-edge web applications and make a meaningful impact in the industry.

Why should an employee join ?

We offer a competitive salary, flexible working hours, and opportunities for professional growth and advancement.

• Research new prospects and generate interest through e-mailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action
• Market research for identifying prospects.
• Generating account-level contact information
• Lead Generation & Qualification
• Inside Sales via remote selling (online/phone)
• Closely working with field sales team for closures
• Managing engagement with leads remotely (online/phone)
• Support marketing team during branding and lead generation events.
• Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
• Experience in SaaS/HR Tech Vertical will be preferred

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

Job Responsibilities

• Generating sales from direct & indirect channels. (Online & Offline)
• Responsible for closing potential leads to achieving defined targets.
• Monitoring the market and competitor products and activities and providing detailed sales forecasting.
• Effectively managing inventory for properties across various channels.
• Reviewing customer activity, anticipating customer needs, and improving customer satisfaction/experience.
• Establishing and maintaining key customer relationships.
• Create promotional plans and strategies to develop sales plans and achieve defined sales goals.
• Ensure guests will have a pleasant stay experience by assisting during the stay.

Required Skills

• A user-centric approach to drive higher satisfaction among guests, and owners.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong Interpersonal skills with the ability to collaborate and manage.
• Strong in advanced excel, google sheet management.
• Ability to deliver results under pressure and within the deadline.
• Strongly inclined to do high-quality and impactful work in a dynamic environment.

      Qualification & Experience

• Bachelor/Master’s degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales required.

     Travel Required

• Up to 50% of the time is to be spent in the region for a better understanding of the local market and to be more responsive to our stakeholders.

RESPONSIBILITIES:

Program daily in Node.JS, Angular2+/React JS, Express, Bootstrap, MongoDB and others.

Build web-based and mobile-first front-end GUIs to support workflows.

Integrate with REST APIs and relational databases.

Build out new features and iterate on existing features.

Design and implement low-latency, high-availability and performant applications.

Help define architectures and design patterns.

Participate in code reviews.

Must have experience in Deployment

SKILLS AND EXPERIENCE:

Real world web and service development experience.

Deep Experience with modern frameworks such as Node.JS, Angular2+/ React , Express & MongoDB.

Experience with server-side languages like Jade, EJS, etc

Experience with HTML5 & CSS3 frameworks such as bootstrap.

Experience with web services API integration (Rest, JSON, XML).

Experience in anyone one these Docker, Kubernates, AWS, Azure

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities:

• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine Android apps.
• Build features that will reach millions of users.
• Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Develop cutting edge functional modules that will be integrated across all our Android apps.
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.
• Exploit the most advanced Android APIs and platform features to build innovative applications in food and dining space.
• Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed.
• Work with real-time feedback from our users to make the product better.
• Discover, design, develop, deploy, debug.
• Focus on Material Design principles and pixel-perfect implementation of the design into code.

Requirements:

• Engineers with 3+ years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store (Please be sure to include links to all such apps with your resume).
• Top-notch programming skills in Java, Kotlin and Android.
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications.
• Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL.
• Thorough working knowledge of Android Studio with the Gradle build system.
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices.
• Solid experience with Git.
• Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.