Telesales Representative

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Position- Freelancer/Part time / full time

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts: Flexible timing

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Mandate Skills:

• 3 - 7 years of experience in cloud-native applications (Azure strongly preferred) using Python.
• Thorough understanding of Object-Oriented Programming (OOP) design and practices.
• Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries.
• Great command of design patterns (especially integration design patterns)

• Integration of user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Follow emerging technologies
• Test and develop software for client applications
• Proficiency in JavaScript
• Strong knowledge of JavaScript technologies such as Node.JS, React.JS, Express.JS, etc.
• Experience in a wide variety of databases such as MySQL, MongoDB, etc.
• Understand Architectural Requirements and ensure effective design and development.
• Enable absorption of latest technologies in the product line.
• Good analytical & Communication skills.

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

● Lead User Stories and guide senior/software engineers in the development process

● Understand architecture principles, design patterns and implement them from architectural artifacts.

● Provide effort estimation of assigned work and be able to complete as per the estimations and timelines

● Write clean, maintainable, and efficient code including unit tests and integration tests to ensure software quality

● Collaborate with cross-functional teams to analyze requirements, design solutions, and implement new features

● Participate in design and code reviews

● Ability to resolve performance issues

● Mentor junior software engineers and help them grow their technical skills

Must Have Skills:

● B.E/B.Tech in computer science

● 8-11 years of experience

● Hands-on experience following skills

MS Technologies: NET CORE 5+, C#

Backend : MSSQL /MySQL/Postgres 

● Good understanding of Cloud technologies like Azure/AWS.

● Good understanding of Design Principles, Design patterns and Microservices Architecture.

● Excellent problem-solving, critical thinking, and communication skills

● Worked in an Agile software development environment

Must understand full stack development frameworks including knowledge of building scalable APIs, interfaces, software components, schema design, availability, and latency preferably in a cloud environment.

● Worked in a fast-paced environment preferably in a tech driven startup

● Understanding of different types of architectures.

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

About Us:

We are a group of 110+ techies, data analysts, digital marketers, and operations professionals who have come together to provide next-generation e-commerce solutions. We help brands & private labels to grow their businesses by providing them a scalable and conversion-friendly e-commerce platform using Magento. We love brainstorming ideas on how businesses can utilize technology to achieve their desired goals.

Growisto has expertise of providing the below services:

1)Amazon Marketing: Boost sales, improve visibility, and reduce cost to scale up Amazon business globally by

1) Leveraging machine learning to identify search patterns

2) Creating a data driven marketing strategy to target the right audience

3) Optimizing strategies to adapt to the ever-evolving Amazon algorithm

2)E-Commerce Website Development: Boost direct sales and enhance user experience by

Designing and developing custom e-commerce websites with latest e-commerce technology stack of Magento backend, ReachJs frontend and a PWA

-Create a scalable and conversion-friendly e-commerce platform

- Integrating with multiple third-party systems and migrate from legacy system seamlessly

3)Website Marketing: Drive targeted traffic to website in order to increase sales and reduce customer acquisition cost by

- Optimising the website for search engines to increase organic traffic

-Strategically placing ads on search network

About the role:

Growisto is looking to further increase its business primarily in Western, European and Middle East market. As a sales manager, you will be solving the below key problems:

1) How to close more accounts from North America, European and Middle East markets?

2) How to improve the increase leads to a conversion ratio?

3) How to get accounts with more recurring revenue and higher billing rate?

4) How to get more enterprise accounts?

In order to embark on the next leg of growth, we need committed people managers who would want more than just a job.

Key Responsibilities:

We strongly believe that in order to solve above mentioned problems, the activities/responsibilities will keep changing depending on the need of the hour. We want you to take complete ownership of the sales and then define the activities yourself to meet the goal. Still, to give you a better understanding about the role, here is what we have on the top of our mind:

-Work closely with the department head(s) to understand the sales gap and work backwards to close the same

-In order to close the sales, take complete ownership of providing the right solution to the prospects

-Achieve a high lead to conversion rate

-Be hands-on in taking the calls to qualify the leads and take them to conversion

-Develop the right sales collateral such as service deck, case studies, proposal templates, etc. to improve the conversion rate

-Work with practice head(s) to refine the working model to deliver the next results for the clients

-Work with the marketing team closely to improve the lead conversion ratio

-Stay actively involved in R&D to help in building offerings as well as identifying new markets for expansion

-Strategic partnerships with consulting companies, agencies in other markets

Skills (Must Have):

-Track record of services selling in non-Indian or Indian market

-Experience conducting cold outreach and nurture campaigns to build a sustainable pipeline

-Demonstrable command of consultative selling skills and an ability to manage complex sales cycles end-to-end

-High emotional intelligence and the ability to appeal to the varying needs of multiple stakeholders in the sales process

-Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs

-Excellent use of insights and reliability around data-driven decision making

-Excellent organization, project management, time management skills along with an ability to take initiatives

Why should you consider joining Growisto?

-It will be a challenging role and you will get complete ownership to solve challenging problems.

-If you like challenges and think from a first principle basis, you should definitely take this up

-If you have the aspiration to grow and develop as a leader in parallel to a multifold growth rate of a start-up then you should join us

-If your thought process and personality resonate with our cultural values, then you should join Us.

Why should you not consider joining Growisto?

-If the role description does not excite you, then you should not join us

-We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us

-If we have to choose between culture/team and profits, our obvious choice is culture.

-If you don’t believe in the same philosophy then you should not join us.

What you need to have:

• Strong object oriented concepts. Experience in structure object oriented modelling with preferred expertise in using tools like Enterprise Architect or similar. Experience in working with TOGAF standards is preferred.
• Experience in architecting the technical scale and scope of high volume, scalable enterprise software solutions including logical and physical landscape requirements with specific attention to design, development, and deployment strategies
• Capability to adapt, learn and work with multiple technology platforms. 
• Knowledge in Application Security including Information security principles & realization, OWASP & PCI DSS Compliance ( Security Design & Technology Skills )
• In depth knowledge and experience in large scale database management, data modelling and database design in RDBMS and NoSQL.
• Experience in recommending and implementing DevOps tools for enterprise projects.
• Capability to evaluate tools, technologies and processes, including assessing their strategic benefit in the solution.
• Willingness to work hands-on with engineers to review, troubleshoot coding problems quickly and efficiently.
• Expertise in following technologies – ASP.Net MVC, Web API, ASP.Net Core, Entity Framework, Entity Framework Core, ASP.Net Identity, REST
• Experience in implementing various application deployment models and monitoring the server infrastructure using industry standard tools.
• Experience in docker based deployment models.
• Experience in architecting, developing and deploying cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions.
• Experience in designing and developing micro-services based applications. 
• Experience in designing and developing solutions with TDD (Test Driven Development)