Student Counsellor

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

About This Opportunity:

Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead.

As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.

What You'll Do:

Champion Our Merchants

Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.

Orchestrate Operations

Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status.

Solve Complex Problems

Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience.

Drive Data Excellence

Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement.

Identify Growth Opportunities

Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts.

Elevate Service Standards

Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations.

What We're Looking For:

Proven Experience

1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues.

Communication Excellence

Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base.

Technical Aptitude

Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows.

Strategic Problem-Solving

Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid.

Local Presence

Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results.

Future-Forward Mindset

Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today.

Why Choose Printrove?

High-Impact Environment

Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting.

Accelerated Learning

Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry.

AI-Enhanced Operations

Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences.

Clear Career Progression

Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests.

Meaningful Mission

Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams.

Ready to Join Our Mission?

If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you.

Your Opportunity Join our dynamic team as a Full Stack Software Dev, where you'll work at the intersection of innovation and leadership. You'll be part of a passionate group of engineers dedicated to building cutting-edge SaaS solutions that solve real customer challenges. This role is perfect for an experienced engineer who thrives on managing teams, collaborating with leadership, and driving product development. You’ll work directly with the CEO and senior architects, ensuring that our products meet the highest design and performance standards.

Key Responsibilities

• Lead, manage, and mentor a team of engineers to deliver scalable, high-performance solutions.
• Coordinate closely with the CEO and product leadership to align on goals and drive the vision forward.
• Collaborate with distributed teams to design, build, and refine core product features that serve a global audience.
• Stay hands-on with coding and architecture, driving key services and technical initiatives from end to end.
• Troubleshoot, debug, and optimize existing systems to ensure smooth product operations.
• Requirements & Technical Skills
• Bachelor's/Master’s/PhD in Computer Science, Engineering, or related fields (B.Tech, M.Tech, B.CA, B.E./M.E).
• 4 to 8 years of hands-on experience as a software developer, ideally in a SaaS environment.
• Proven track record in developing scalable, distributed systems and services.
• Solid understanding of the Software Development Lifecycle (SDLC).
• Strong programming experience in Spring & Hibernate with Kotlin, React, Nest.js, Python, and Shell scripting.
• Expertise in Unix-based systems, container technologies, and virtual machines.
• Knowledge of both relational and non-relational databases (MySQL, PostgreSQL, MongoDB, DocumentDB). Preferred Qualifications
• Familiarity with Agile methodologies.
• Experience working on both structured and unstructured data sources. Soft Skills
• Strong leadership, coaching, and mentoring capabilities to inspire and guide a team of engineers.
• Excellent communication skills, with the ability to present complex technical concepts clearly to non-technical stakeholders.
• Adaptable to new technologies in a fast-paced environment.

To us, a Technical Interviewer is a go-to person for technical interviews for any technology. This means that your duties will involve conducting technical interview rounds of candidates having a technical background of any kind.

The job of a Technical Interviewer is important to business success. Hiring the right talent is our most critical point and a vital aspect of a complete Technical Interviewer’s job description and specification.

• Own full technical recruitment process including interviews, feedback, and building talent pipelines
• Identify the right talent for the organization
• Train and mentor new and existing interviewers
• Identify the gaps in the interview process and work on solutions
• Maintain a healthy candidate experience and build the employer brand
• To be up to date with new technologies
• Participate in various coding and technology-related challenges to gain knowledge 
• Nurture a positive working environment
• Have a strong sense of ownership for assigned tasks and a willingness to go the extra mile when needed
• Is an effective communicator who can establish rapport with people at all levels

• Bachelor's Degree in BSc/BE/BTech in Computer Science, Engineering, or a related field
• General programming skills in languages like Java, Javascript, Ruby or equivalent.
• Proven working experience in the same profession or as a trainer 
• People-oriented and results-driven
• The ability to work as part of a team
• Strong analytical and problem-solving skills
• Excellent administrative and organizational skills
• Effective communication skills
• Proven hands-on Software Development experience

· Creating Sales lead

· Customer visit to the scale

· Converting lead to prospects/order.

· Meeting customers and providing necessary product information to all the stakeholders

· Proposal and customized solution to be shared with a customer

· Maintain relationship with customer

• Delivering a high-quality application
• Integrating with front-end developers 
• Ensuring a required level of performance
• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

• Proficiency in ( C# | Visual Basic, depending on the specific project )
• Experience using .NET ( 4.5+ | Core )
• Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in ( MSSQL | MySQL | Oracle | other RDBMS )
• Database design including indexes and data integrity ( if RDBMS is required )
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with ( NUnit | XUnit | MSTest )
• Implementing enterprise application patterns ( if senior developer is required )
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework ( jQuery | Angular 1.* | Angular 2.*+ | React | other )
• Familiarity with ( Kendo UI | DevExpress | Syncfusion ) 
• Integrating web analytics tools ( particularly Google Analytics )
• Familiarity with ( Azure Web Apps | AWS Cloud )