Enpass Technologies Private Limited
https://www.enpass.ioJobs at Enpass Technologies Private Limited

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Enpass Technologies Pvt. Ltd. (Gurugram) is seeking for an experienced Windows C++ GUI software developer. We have a product for securely managing the credentials across platforms through a native productivity app, GUI of which is written in Qt toolkit and we are looking for a talented, enthusiastic developer for the same.
JOB RESPONSIBILITIES:
• Design, build, and maintain efficient, reusable, and reliable Windows Qt/QML/C++ code.
• Implement performance and quality modules.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.
• Collaborate with cross- functional teams to define, design, and ship new features.
MUST HAVE SKILLS (Please do not apply if you do not fullfill this criteria):
* Desktop Applications using QT/Qml in Windows Environment
* Minimum 1 Year experience in Windows UWP development
• 4-6 yrs experience in C++11 or C++14 standerd.
• Very good knowlege of STL.
• Experience of Multithreading in ANSI C++
• Practical experience in Win32 apis.
• Basics of socket programming and inter process communication.
• Good understanding of REST apis and internet protocols in general.
• Must be able to write unit test.
GOOD TO HAVE SKILLS
* Experience with development of Qt Quick Controls 2 based applications
* Experience in software development for mobile or tablet devices
• Familiarity with Cryptography basic concepts.
• Familiarity with agile processes and development / SW quality practices such as code reviews.
• Expertise on methods and tools for CI and test automatization.
• Build distributable packages (msi or wix).

Similar companies
About the company
Jobs
63
About the company
Syfe is a digital investment platform with a mission to empower people to grow their money confidently and choose the future they want to live in. Built on the pillars of advice, access, and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions, and a state-of-the-art brokerage.
The Syfe team combines world-class financial expertise with best-in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.
We are regulated by the financial authorities across Singapore, Hong Kong, and Australia. In Singapore alone, where we are headquartered, over 100,000 investors trust Syfe to grow their wealth.
Since its founding, Syfe has raised the US $52.4 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards 2022, as well as being recognized as one of the Top LinkedIn Startups in Singapore 2022.
Find out more about us at www.syfe.com.
Press links - Bloomberg, Business Times, TechCrunch
Who are we:
While we are a diverse set of people, we value the following core traits:
- Fast learning: We often require learning new tools and technologies. We believe in adopting them if they are particularly well suited for our problems, instead of limiting ourselves to what we already know. However, we are always short of time and therefore have to learn fast.
- Versatility: While each one of us has a core skill, we possess at least one secondary skill as well. Apart from allowing the team to be fluid, it also helps us understand how all pieces (frontend, database, network, servers, etc.) fit together.
- Madness about quality: Put together, individual lines of code should be robust, scalable, high-performance, fault-tolerant, and most importantly, beautiful software. We also stay up-to-date with the latest in the world of software to make ourselves better.
- Passion: To try out new ideas and iterate on existing product features, and love experimenting with new technology if it's right for the job. Because not only do we ride the cutting edge, we make it happen.
- Collaboration: We believe that engineering is a continuous process of learning and improvement and that the best way to learn is by getting help from your fellow engineers. Coding is more fun when you do it together and appreciate the feedback.
Jobs
3
About the company
Certa’s no-code platform makes it easy to digitize and manage the lifecycle of all your suppliers, partners, and customers. With automated onboarding, contract lifecycle management, and ESG management, Certa eliminates the procurement bottleneck and allows companies to onboard third-parties 3x faster.
Jobs
4
About the company
Founded in 2014 by two passionate individuals during their second year at Christ College, Bangalore, Moshi Moshi is a young, creative, and committed communication company that encourages clients to always "Expect the EXTRA."
Our diverse team of over 160+ people includes Art directors, Cinematographers, Content and copy writers, marketers, developers, coders, and our beloved puppy, Momo. We offer a wide range of services, including strategy, brand design, communications, packaging, film and TVCs, PR, and more. At Moshi Moshi, we believe in creating experiences rather than just running a company.
We are amongst the fastest growing agencies in the country with a very strong value system.
Below are the five of the nine principles we believe in strongly.
- Communicate Clearly.: Prioritize clear and open dialogue.
- Doing things morally right.: Uphold integrity in all endeavors.
- Dream it, do it.: Always Embrace optimism and a can-do attitude.
- Add logic to your life.: Ensure that rationality guides our actions.
- Be that fool.: Fearlessly challenge the impossible.
Come find yourself at Moshi Moshi.
Jobs
37
About the company
StepSecurity is dedicated to enhancing CI/CD security by providing solutions to prevent pipeline attacks. Founded by seasoned security professionals with experience at Microsoft, Uber, and Plaid, StepSecurity addresses the security gaps highlighted by major breaches like SolarWinds and Codecov.
Founders:
- Varun Sharma: CEO & Co-Founder, formerly at Microsoft.
- Ashish Kurmi: CTO & Co-Founder, with experience at Plaid, Uber, and Microsoft.
Advisors:
- Sekhar Sarrukai, David Cross, Gagan Gulati, Jordan Harband, Ram Shankar Siva Kumar.
Investors:
StepSecurity is backed by leading VCs and notable angel investors, including Anmol Malhotra (Coinbase), Ash Devata (GreyNoise), and David Cross (Rain Capital).
Funding raised: $3M - Seed Funding
For more detailed information, visit - https://www.stepsecurity.io/team
Jobs
1
About the company
We are hiring for multiple clients
Jobs
5
About the company
KrispCall is experiencing rapid growth, and we're looking for talented individuals to join us on this exciting journey. We offer a dynamic and rewarding work environment where you can learn, grow, and contribute to a product that's transforming the way businesses communicate. We value our employees and provide opportunities for professional development and advancement. Explore our open positions and discover your potential at KrispCall!
Jobs
1
About the company
Jobs
7
About the company
We’re building OneInbox.ai – a cutting-edge Voice AI platform transforming how businesses communicate. Designed for seamless adoption, OneInbox enables companies to automate and personalize their phone interactions using human-like AI voice agents. With real-time, latency-free conversations across multiple accents and languages, our solution eliminates wait times, boosts response accuracy, and operates round-the-clock. From sales follow-ups and appointment scheduling to customer support, OneInbox empowers businesses to streamline operations without writing a single line of code.
Backed by Upekkha and trusted by 2000+ users, OneInbox supports over 100 use cases across 20+ industries. Our platform is built with a focus on security, scalability, and efficiency, enabling businesses of all sizes to deliver superior customer experiences. With multi-lingual support in 7+ languages, OneInbox is reshaping voice communication by combining the power of GenAI with a human-like touch — making intelligent, automated communication more accessible than ever before.
Jobs
1
About the company
Jobs
2