Enpass Technologies Private Limited
https://enpass.io
Jobs at Enpass Technologies Private Limited
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
C++
JavaEnpass Technologies Pvt. Ltd. (Gurugram) is seeking for an experienced Windows C++ GUI software developer. We have a product for securely managing the credentials across platforms through a native productivity app, GUI of which is written in Qt toolkit and we are looking for a talented, enthusiastic developer for the same.
JOB RESPONSIBILITIES:
• Design, build, and maintain efficient, reusable, and reliable Windows Qt/QML/C++ code.
• Implement performance and quality modules.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.
• Collaborate with cross- functional teams to define, design, and ship new features.
MUST HAVE SKILLS (Please do not apply if you do not fullfill this criteria):
* Desktop Applications using QT/Qml in Windows Environment
* Minimum 1 Year experience in Windows UWP development
• 4-6 yrs experience in C++11 or C++14 standerd.
• Very good knowlege of STL.
• Experience of Multithreading in ANSI C++
• Practical experience in Win32 apis.
• Basics of socket programming and inter process communication.
• Good understanding of REST apis and internet protocols in general.
• Must be able to write unit test.
GOOD TO HAVE SKILLS
* Experience with development of Qt Quick Controls 2 based applications
* Experience in software development for mobile or tablet devices
• Familiarity with Cryptography basic concepts.
• Familiarity with agile processes and development / SW quality practices such as code reviews.
• Expertise on methods and tools for CI and test automatization.
• Build distributable packages (msi or wix).
Similar companies
About the company
Passionate about education?
CK-12 is on the lookout for talented, creative, and dedicated people to join our mission to provide great education to students around the world. We are looking for candidates to join our office at Bangalore.
We have a strong education platform that has served over 200 Million users, have got over 1.45 Billion questions answered and have got more than 285 thousand customised Flexbooks. We have embarked on exciting journey to build AI-powered student tutor and Teacher Assistant to build next generation of learning platform.
About CK-12 Foundation
CK-12’s mission is to provide free access to open-source content and technology tools that empower students as well as teachers to enhance and experiment with different learning styles, resources, levels of competence, and circumstances.
To achieve this noble and ambitious vision, we at CK-12 are challenging traditional model of education to transform it dramatically. Technology has opened up lots of opportunities to revolutionize education for the benefit of students, teachers and parents.
We have chosen to be non-profit so that we can effectively realize our mission and so that we can do the right thing! It also provides us the ability to experiment big and bold ideas. CK-12 is backed by Vinod Khosla, a renowned technology venture capitalist.
At CK-12, you’ll experience the benefits of working in a dynamic, entrepreneurial, innovative and non bureaucratic environment where you will get a lot of cool things done than you ever imagined! We are a small group of passionate folks who are determined to disrupt the current form of education. We came together from companies such as Apple, eBay, Amazon, McGraw-Hill, and startups.
Technology is key to scale education and we deeply believe in it. Come develop great solutions on our cloud based (AWS) and AI-first platform delivering rich and interactive content.
Does our mission, people and technologies excite you? If the answer is YES! and you are a great technologist who will challenge status-quo (no order takers please!) by innovating, please come join us! Together, we will change the world!
Check out how CK-12 is making an impact in teaching and learning - https://www.ck12info.org/about/testimonials/
Flexi, our AI-powered Student Tutor - https://www.ck12.org/pages/student-tutor/
AI-powered Teacher Assistant - https://www.ck12.org/pages/teacher-assistant/
Benefits: Medical and Accident Insurance, Free food orders for lunch.
Location: https://goo.gl/maps/NkA2Hr8JhtE3raWr5
Jobs
3
About the company
Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com.
Virtana is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Recent Milestones
- Acquired Zenoss to build a unified observability platform combining deep infrastructure analytics, AI-driven intelligence, and end-to-end service visibility.
- Launched AI Factory Observability (AIFO) to address the performance, cost, risk, and visibility challenges of AI infrastructure across GPU-driven and hybrid environments.
- Recognized as Best Hybrid Cloud Solution (2025) by The Cloud Awards.
- First to extend Agentic AI across the Enterprise Stack, enabling autonomous, full-stack intelligence.
- Patented Full-Stack Cloud Optimization for AI Environments, driving smarter performance and cost efficiency for modern AI workloads.
Jobs
5
About the company
Why Explore a Career at Voiceoc:
1) Be a part of the process of scaling a young startup to a global company.
2) Work directly with co-founders & take up challenging tasks daily that would uplift your own persona.
3) Work on exciting projects of global leading companies
4) Competitive salary & perks.
5) Flexible work schedule & complete ownership of responsibilities.
6) A cool working environment that will make each day at Voiceoc full of fun & new learning.
Jobs
5
About the company
enParadigm is one of the world's leading experiential learning and talent intelligence companies. We leverage Generative AI & Immersive AI solutions to create hyper-personalised, immersive experiences, driving business impact and behavioural change across levels and functions.
We have been recognized among the fastest growing tech companies in APAC by Deloitte as part of the Deloitte Tech Fast 500 APAC program. We leverage our proprietary simulations, and a rigorous sustained-learning approach. Learn more about our work. We have worked with 500+ organisations around the world such as Coca-Cola, Infosys, P&G, Societe Generale, Colgate-Palmolive, WNS, Citibank, etc, to help drive growth and leadership.
Jobs
2
About the company
The company offers end-to-end software solutions by combining business domain experience, technical expertise, industry knowledge, and quality-driven delivery model. It guides clients through the full cycle of digital product development, from conceptualization to deployment. The company has a strong history of providing software solutions to various industries, including healthcare, finance, retail, and manufacturing. Its use-cases include developing custom software applications, mobile applications, and web applications. The company's solutions help clients solve their business problems by providing them with innovative and efficient software solutions. The company operates in various industries, including healthcare, finance, retail, and manufacturing. It provides software solutions to clients in these industries to help them improve their business processes, increase efficiency, and reduce costs. The company's solutions are tailored to meet the specific needs of each client, ensuring that they receive the best possible software solution.
Jobs
3
About the company
About us:
We, Infinity Assurance Solutions, Private Limited, a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, eVista Venture and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.
Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.
Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.
More about us:
https://www.infinityassurance.com
https://www.infyshield.com;
https://www.infyvault.com
Jobs
2
About the company
Peak Hire Solutions is a leading Recruitment Firm that provides our clients with innovative IT / Non-IT Recruitment Solutions. We pride ourselves on our creativity, quality, and professionalism. Join our team and be a part of shaping the future of Recruitment.
Jobs
283
About the company
Jobs
4
About the company
Jobs
2