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- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Subodh Popalwar
Software Engineer, Memorres
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We are looking for a JDA SCPO Techno-Functional Consultant for one of our premium clients for their Chennai/Bangalore location.
Experience: 2-8 years
Requirements:
● Significant hands-on experience and in depth working knowledge of JDA SCPO (Demand, Fulfillment,
Demand 360 & Inventory Optimization).
● Experience of implementation, rollout, enhancements mandatory. Support post roll out is preferable.
● Provide technical & functional support to the Solution Architect & project team; including
environment setup, software installation, configuration, batch automation and integration,
troubleshooting, system testing, performance tuning, quality assurance/design review etc.
● Strong database skills on Oracle RDBMS – PL/SQL and SQL scripting, basics of database
administration, familiarity with tools and utilities for diagnosing performance related issues with
Oracle databases
● Proven experience of attending and resolving the critical issues within tight timelines
● Experience in planning and discussing business process requirements workshop & discussions with
customer
● Strong technical design, analytical and problem-solving skills
● Excellent presentation and organizational skills
● Excellent communication skills (written, verbal & presentation).
The Senior Manager - Demand Generation - will report to the CEO and will be responsible for generating an agreed number of qualified leads via outbound prospecting. To achieve this, the individual will build and lead a team of business development Associates who will reach out to customers via LinkedIn In-mails, Emails, Cold Calling, and WhatsApp messages.
Key Responsibility Areas (KRAs)
1. Commit a certain number of qualified leads to the management on a monthly, quarterly and annual basis.
2. Build and lead a team of Business Development Associates to drive the committed number.
What do we look for?
1. A minimum of 5 years of experience in B2B lead generation via outbound.
2. Should have worked in a company selling SaaS products of ticket size of approximately Rs. 40k to Rs. 100k per month (MRR) in India.
3. Bonus if you have two or more years of B2B sales experience.
4. Should have hired and led a team of at least 5 people.
5. Should have had at least 3 years of experience working in a B2B SaaS company.
6. Should have taken up Lead Generation goals/targets in the past.
7. Should have reported to a Founder/CXO in the past.
8. Should have worked at a fast-growing startup for at least 2 years.
- Minimum of 5 years of experience in B2B Lead Generation via outbound.
- Bonus if you carry 2 or more years of B2B Sales experience.
- Should have worked in a company selling SaaS products of ticket size of approximately Rs. 40k to Rs. 100k per month (MRR) in India.
- Should have hired and led a team of at least 5 people.
- Should have had at least 3 years of experience working in a B2B SaaS company.
- Should have taken up Lead Generation goals/targets in the past.
- Should have reported to a Founder/CXO in the past.
- Should have worked at a fast-growing startup for at least 2 years.
Machine Learning (ML)
Data ScienceJob Description:
The data science team is responsible for solving business problems with complex data. Data complexity could be characterized in terms of volume, dimensionality and multiple touchpoints/sources. We understand the data, ask fundamental-first-principle questions, apply our analytical and machine learning skills to solve the problem in the best way possible.
Our ideal candidate
The role would be a client facing one, hence good communication skills are a must.
The candidate should have the ability to communicate complex models and analysis in a clear and precise manner.
The candidate would be responsible for:
- Comprehending business problems properly - what to predict, how to build DV, what value addition he/she is bringing to the client, etc.
- Understanding and analyzing large, complex, multi-dimensional datasets and build features relevant for business
- Understanding the math behind algorithms and choosing one over another
- Understanding approaches like stacking, ensemble and applying them correctly to increase accuracy
Desired technical requirements
- Proficiency with Python and the ability to write production-ready codes.
- Experience in pyspark, machine learning and deep learning
- Big data experience, e.g. familiarity with Spark, Hadoop, is highly preferred
- Familiarity with SQL or other databases.
Docker
Kubernetes
Amazon Web Services (AWS)About Quantela
We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.
When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.
We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.
We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.
The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.
For latest news and updates please visit us at www.quantela.com
Overview of the Role
The ideal candidate should have automation skills to automate Infrastructure, microservices deployment through automation tools. Should be handling Kubernetes cluster in Production, both cloud and on-premise
Key Responsibilities
- Overall 6+ Years of experience and should have handled Production Kubernetes Cluster both on Cloud and On-premises environments.
- Build monitoring that alerts on symptoms rather than on outages.
- Should migrate VM based applications to Kubernetes cluster.
- Automate Infrastructure component provision.
- Document every task, your findings turn into repeatable actions and then into automation.
- Follow the Agile process and plan the work accordingly.
Must have Skills
- Knowledge on container solutions like Docker, Kubernetes and understanding of Virtualization concepts.
- Experience in Configuration Management Tools like Ansible, Chef.
- Experience with Terraform, Cloud Formation or other infrastructure as code tools.
- Experience with CI/CD in Jenkins.
- Good knowledge of AWS/Azure cloud environments.
- Good hands-on experience on webservers like Nginx, Apache, tomcat configuration, and administration.
- Experience working with and maintaining package management systems (e.g., Artifactory, APT).
- Knowledge of scripting in PowerShell/Python/Bash/
- Experience building automation and pipelines (integration, testing, deployment)
- Experience with Docker containers (images and registry management).
- Understanding of metrics collectors such as Metricbeat, Heartbeat or Prometheus is good to have.
- Ability to work collaboratively on a cross-functional team with a wide range of experience levels
- Ability to analyze existing services and identify technical debt to work.
Desired Background
Bachelors/Masters degree in Computer Science or Computer Applications
Javascript
Redux/FluxCompany Information
We are a technology company developing state-of-the-art products in the 3D technology space. We help our clients in the luxury retail space, enhance their online presence and ability to showcase their products to the end customer as life-like.
We are looking for a skilled react.js developer to join our development team. In this role, you will be responsible for developing and implementing 3D React.js concepts and technologies.
You should have working or implementation experience in Three.js JavaScript 3D Library
Job description
- Strong Understanding of Threejs Concepts
- Experience working with Threejs Immersive projects
- Render 3D objects using WebGL & Javascript API in all standard browsers.
- Strong knowledge of mobile web standards
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- This would be added advantage: experience in setting up Projects with Webpack and the various loaders and plugins.
Mandatory : Javascript 3D, Three.JS, Library
React.js Developer Requirements:
- Bachelors in computer science, information technology, or similar field
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux would be beneficial
Education:
- Bachelor's (Preferred)
Java
Spring Boot
Android Development
Job Role : Engineering Manager
Responsibilities
- Lead and grow multiple engineering teams committed to building the innovative products
- Work effectively cross-functionally to drive change and influence product and process decisions.
- Help to shape thinking around designing scalable products and business processes/programs to support KlearNow rapid growth.
- Be both a deep technical leader and a thoughtful people manager.
- Champion engineering excellence, establishing business metrics, and drive continuous operational improvement.
Minimum Qualification
- BS/MS degree in Computer Science or related field.
- Overall 10+ years of Software engineering background.
- 5+ years of management experience -Team Management: Lead a team of 6 – 8
- 3+ years of experience growing and managing multi-team organizations.
- 5+ years hands-on experience in core programming languages such as, Java, Python, go, SQL
Preferred Qualification
- Proven track record of creating and managing high performing teams.
- Experience with logistics domain
- Interest in people and organizations.
- Demonstrate creative problem solving and analytical skills.
If you wish to know more on the opportunity and like to pursue this further, then I would suggest that you share your updated CV and suggest a good time when we could connect.
About Company
KlearNow is pioneering “Logistics as a Service” (LaaS) by creating the industry’s first fully cloud-based digital network that can be used across the entire array of supply chain participants to simplify the transit of goods worldwide.
- KlearNow transforms outdated B2B logistics processes—simplifying lives.
- KlearNow turns daunting logistics paperwork into powerful information to move more goods through customs and drayage with just a few clicks.
- Its smart Logistics as a Service (LaaS) AI-powered platform eliminates wasted time and money, reduces costs, and enhances customer experiences by enabling new levels of visibility, productivity, and collaboration.
We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.
Why us
KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future. Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.
Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.
To know more about KlearNow, please visit our website https://www.klearnow.com/">https://www.klearnow.com/
As KlearNow grows, we’re looking for an Engineering Leader who is passionate about people growth and organizational development. This is a unique opportunity to help build the products and practices that will support KlearNow growth over the next round of funding. In this role, you will reimagine enterprise logistics software and build global products that enable KlearNow expand in Americas, Europe and Asia.
iOS App Development
Objective C
SwiftResponsibilities
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills: –
- Proficient with Swift {depending on project requirements}, and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools {such as Instruments and Shark, depending on project needs}
- Familiarity with cloud message APIs and push notifications
- The knack for benchmarking and optimization
- Proficient understanding of code versioning tools {such as Git, Mercurial or SVN}
- Familiarity with continuous integration
Qualification: –
Education Qualification: B. TECH / BCA / M. TECH / MCA.
NodeJS (Node.js)Javascript
Express
MongoDB3-6+ years backend server side micro services based applications development experience with
the following skill set:
1. Rest Services using NodeJS & Express Js
2. Micro services-based application development using Kubernetes, Dockers, WAF
3. Server Frameworks : XMPP Server or any messaging/chatting server frameworks, chat-bots,
Audio and Video calls server framework like Signal Server/BigBlueButton, Push Notification
services, Sync Gateway server like Couchbase sync gateways, Streaming Services using
Kafka/Spark
4. Languages : Java Script is mandatory. Preferred if you are also hands-on with Typescript,
Python, Java.
5. Database : Working experience in one of these document databases- Dynodb, Cosmos db,
MangoDB. Preferred if you also have working experience in any of these RDBMS - MySQL,
Postgress, SQL Server
6. Storage : Working experience in any one of these storage technologies - S3, Blob or any
cloud storages
7. DevOps : JIRA, Jenkins, ELK, CI/CD, Git, AWS or Azure cloud compute
Javascript
AngularJS (1.x)
React.jsProven experience as a Full Stack Developer or similar role with Python.
Experience developing desktop and mobile applications 1+ years experience of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, Ajax, XML, jQuery)
1+ years experience of multiple back-end languages & MEAN
Need to have strong skills on MEAN or MERN stack
Excellent communication and teamwork skills
iOS App DevelopmentObjective CSwift
Follow CutshortSubodh Popalwar
Software Engineer, Memorres