Cutshort logo
Womenswear Fashion-Tech Startup logo
Customer Experience Specialist
Womenswear Fashion-Tech Startup
Customer Experience Specialist
Unnati's logo

Customer Experience Specialist

at Womenswear Fashion-Tech Startup

Agency job
via Unnati
4 - 8 yrs
₹10L - ₹12L / yr
Delhi, Gurugram, Noida
Skills
Customer Service
Customer Support
Customer Relationship Management (CRM)
Strategic planning
Communication Skills
Marketing & Communication
feedback
insights
clothing
customer experience

Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.

 
Our client is a 4 year old Fashion brand which has created waves in the women's work-wear section. They are providing the best western designs that fit Indian women of all shapes and sizes, and are catering to women across the globe, through their website and other ecommerce sites. Their premium range of outfits are already a rave with tens of thousands of working women in the metropolitan cities.
 
They have successfully collaborated with well known designers to create stylish pieces in luxury fabrics and plan to introduce accessories as well. The founder is an IIM-K alumna who has personally worked on the need of comfort wear by creating specific fits and tailor made-made clothes that works well with their customers.
 
As a Customer Experience Specialist, you will be the leader of our Customer experience team, and will be required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals.
 
What you will do:
  • Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
  • Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
  • Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
  • Guiding the marketing and branding teams to align with the larger customer experience strategy
  • Building and managing a team of customer experience specialists with expertise in customer delight
  • Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
  • Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
  • Improving NPS and Brand Loyalty of customers by conducting regular audits
  • Helping in transforming the operations/ process for better customer satisfaction experience
 

What you need to have:

  • Exposure to and Experience of working with CRM tools is a must
  • Very good communication skills
  • Good experience in customer support
  • Experience on call and Email support is required but not mandatory
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Unixx Solution
at Unixx Solution
2 candid answers
Ajeet Soni
Posted by Ajeet Soni
Sector 6, HSR Layout, Bengaluru, Karnataka 560102
1 - 3 yrs
₹2.5L - ₹3L / yr
Quality control
Quality management
Quality audit
Quality improvement

Roles & Responsibilities:

  • Product testing and quality assurance
  • Working closely with the product team to identify, reproduce, and report issues
  • Ensuring product stability, usability, and performance

Required Skills:

  • Excellent communication skills (verbal & written)
  • Good analytical, problem-solving, and decision-making skills
  • Adaptability to changing work environments and technologies
  • Eagerness to learn and grow in a SaaS product-based environment
  • Basic knowledge of relevant QA/testing tools (good to have)


Read more
decisionfoundry
Christy Philip
Posted by Christy Philip
Remote only
2 - 5 yrs
Best in industry
Amazon Redshift
ETL
Informatica
Data Warehouse (DWH)
Relational Database (RDBMS)
+1 more

Description

About us

Welcome to Decision Foundry!

We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.

We win as an organization through our core tenets. They include:

  • One Team. One Theme.
  • We sign it. We deliver it.
  • Be Accountable and Expect Accountability.
  • Raise Your Hand or Be Willing to Extend it

Requirements

• Strong understanding of data management principles and practices (Preferred experience: AWS Redshift).

• Experience with Tableau server administration, including user management and permissions (preferred, not mandatory).

• Ability to monitor alerts and application logs for data processing issues and troubleshooting.

• Ability to handle and monitor support tickets queues and act accordingly based on SLAs and priority.

• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI team.

• Strong analytical and problem-solving skills.

• Familiar with data warehousing concept and ETL processes.

• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc.

• Familiar with data integration tools such as Fivetran or Funnel.io

• Familiar with programming languages such as Python.

• Familiar with cloud-based data technologies such as AWS.

• Experience with data ingestion and orchestration tools such as AWS Glue.

• Excellent communication and interpersonal skills.

• Should possess experience of 2+ years.

Read more
Artoon solution Pvt LTD
at Artoon solution Pvt LTD
3 recruiters
Maisuri Kothiya
Posted by Maisuri Kothiya
Artoon Solutions, 405, 4th Floor, Trinity Business Park, Green City Road, Adajan Gam, Adajan, Surat, India
1 - 2 yrs
₹2L - ₹4L / yr
Business Development
Lead Generation
Customer Relationship Management (CRM)
LinkedIn
Lead management

Openings : 01

Experience : 1 -2 years of experience

Location : Surat - Adajan

  • 5-Days Working
  • Paid Leaves
  • Health Insurance
  • Overtime Pay
  • Fun Activities


Job Description:

Lead Analyst for Outbound Marketing (LinkedIn & Others) and Inbound Leads responsibilities.

The Lead Analyst is responsible for utilizing various outbound marketing tools and techniques, such as sending messages, emails, or making calls on platforms like LinkedIn, to generate high-quality leads. They are also accountable for managing and maintaining records of the connected leads in customer relationship management (CRM) tools and providing qualified leads to the Sales department. In addition, the Lead Analyst shall also have a role of communicating with inbound leads generated from marketing efforts.


Job Responsibility:

  • Generate qualified leads using outbound marketing tools and methods such as messages, email, and calls on platforms like LinkedIn and others.
  • Maintain records of connected leads in CRM tools and supply qualified leads to the sales department.
  • Communicate with inbound leads generated from marketing.
  • Analyze profiles in various lead generation platforms like Apollo.io and LinkedIn.
  • Use deep knowledge of qualified profile/company filtration to identify and target the most promising accounts.
  • Utilize Sales Navigator to find and connect with leads.
  • Maintain accurate reports on lead generation and follow-up activities.
  • Use CRM tools to track and manage leads and opportunities.
  • Hunt for proper profiles, filter by industry, category, and location.
  • Use basic communication skills for chat and initial communication with leads.
  • Understand market research in a given industry.
  • Approach at least 20 qualified accounts per day.
  • Handle inbound leads generated via marketing efforts.
  • Handle clients approaching the company with their requirements on WhatsApp, emails.
  • Understand the basic high-level requirements of the clients.
  • Provide accurate data to the sales team by maintaining the data in CRM.
  • Reply to clients only during urgencies during holidays or post office hours. This might not be required daily, but a positive attitude is a must.


Required Skills & Qualification:

  • Proven experience in lead generation and outbound marketing.
  • Deep knowledge of qualified profile/company filtration.
  • Experience using Sales Navigator.
  • Proficiency in report maintenance and CRM tools.
  • Strong LinkedIn skills, including profile hunting, filtering, and industry/category/location targeting.
  • Good communication skills, including basic chat and communication with leads (Inbound & Outbound).
  • Understanding of market research in a given industry.
  • Positive attitude and ability to handle urgent client inquiries during off-hours.
Read more
Top 5 Services MNC
Top 5 Services MNC
Agency job
Bengaluru (Bangalore)
4 - 8 yrs
₹2L - ₹20L / yr
skill iconReact Native
skill iconiOS App Development
skill iconReact.js
skill iconRedux/Flux
skill iconJavascript
+1 more
  • ·       3+ Yrs Solid knowledge of frontend development with a minimum of 2 years of work on ReactJS,/ React native 
  • ·       Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • ·       Strong & thorough understanding of Reactjs and its core principles
  • ·       Experience with popular Reactjs workflows such as Redux
  • ·       Knowledge of isomorphic React is a plus
  • ·       Familiarity with RESTful APIs
  • ·       Familiarity with modern front-end build pipelines and tools
  • ·       High coding standards - understanding of test coverage best practices & test pyramid concept
  • ·       Familiar with Continuous Delivery approach
  • ·       Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
  • ·       Passion about technology and its relationship with product and user experience
  • ·       Ability to work independently - identify problems, create plans and implement solutions to them
Read more
Billeasy
at Billeasy
1 recruiter
Kayum Ansari
Posted by Kayum Ansari
Mumbai
3 - 5 yrs
₹6L - ₹10L / yr
SaaS
Sales
Customer Relationship Management (CRM)
Business Development

Job description

Job Details

Designation:- Business Development Manager

Urgently required. (NP of maximum 15 days)

Job Location:- Mumbai

Experience Required:- 3 - 5 Years as Manager

Package Offered:- Rs.600000/- to Rs.1000000/- lpa

 

Business Development Manager Job Description:-

 

Responsibilities

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business alliances with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales strategies ensuring adherence to team goals
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople
  • Build a strong sales division that can across different sectors

 

Requirements

  • Proven working experience as a business development manager, sales head or a relevant role
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office and CRM software (e.g. Salesforce)
  • Proficiency in English
  • Market knowledge & key connections
  • Communication and negotiation skills
  • Ability to build rapport with all teams
  • Time management and planning skills
  • BSc/BA in business administration, sales or relevant field
Read more
Cointab
at Cointab
1 recruiter
Naseema Memon
Posted by Naseema Memon
Mumbai
1 - 2 yrs
₹6L - ₹8L / yr
Agile/Scrum
Project Management
Project coordination
Problem solving
uat
Job Description
We are a rapidly growing SaaS Software Company looking for an experienced Technical Project
A manager who is expected to plan and oversee projects from start to finish, managing clients and
internal team members across data analysis, software development and other departments.
As part of the Project Management team, your work will include but shall not be limited
to:
● Gather client requirements for implementing data analysis projects via our reconciliation
software as well as internal software development requirements
● Work with data analysis and software development team for detailed scoping and time
estimation
● Prepare and present detailed project implementation plans with timelines and
deliverables to clients and ensure that internal teams are aligned on the plan
● Drive client contact and satisfaction – you will act as the main point of contact for the
client, ensuring that an exceptional level of service is delivered
● Project tracking and reporting – you will be responsible for ensuring projects are
delivered on time, to specification. This will involve coordinating other roles and internal
teams and guiding the client through the process.
● Perform UAT on the deliverables
● Manage all project resources and assume responsibility for the overall management of the
project
● Maintain detailed project documentation including meeting minutes, action items, issues
lists, and risk management plans.
● Provide daily, weekly and monthly project reviews and updates
● Coordinate with the clients on weekly basis for any new changes in the completed or
ongoing projects
● Monitor progress and make adjustments as needed
● Experience in methodologies such as Agile/SCRUM
● Utilize corporate and industry standard project management tools and techniques to
effectively manage projects
● Ensure team is effectively utilized
● Ensure the team adheres to the laid down Quality and Processes benchmarks
● Client communication and expectation management
● Ensure correct billing and invoicing

Desired Candidate profile:
● Proven work experience of 2-5 years in project management, program manager, or
delivery manager in a technology/IT company
● Excellent written and verbal communication skills including the ability to deliver program
status, roadmaps, business outcomes & impacts, and metrics
● Excellent client-facing and internal communication skills
● Strong familiarity with project management software tools, methodologies, and best
practices
● PMP & Agile certifications preferred
● Experience seeing projects through the full life cycle
● Strong interpersonal skills and extremely resourceful
● Bachelor's Degree in the appropriate field of study or equivalent work experience
● Serving as a liaison to communicate information regarding changes, milestones reached,
and other pertinent information
● Delivering completed software products to clients and performing regular checks on the
products' performance
Education
Any Graduate / Post Graduate
Selection Process
Step 1: If the job description interests you, please try to solve the challenge mentioned in the
below document
https://drive.google.com/file/d/1Y5wFl4EMLLoNpgGmWyKn9iZCBc1goxLo/view
Step 2: Submit your answer to the challenge on the email ID mentioned in the challenge
document
Step 3: We’ll review the work and result. If found correct, we’ll schedule a video interview via
Google Meet
Step 4: We’ll take a 30 to 60-minute video interview
Step 5: After the interview, if we think you’ll be able to do the work as per this job description,
we’ll confirm it with you
Step 6: If you are keen to join us, you can accept the offer and join as soon as you can! It is a
the full-time work-from-office role from our office in Malad West, Mumbai (near Infinity Mall on Link
Road)

About Cointab
Cointab Software Private Limited is a Mumbai-based startup that provides automated reconciliation software to some of the largest companies in India to help them reconcile their
financial data as well as prepare financial and analytical reports and MIS.
https://www.cointab.in/
Read more
Equal Experts
at Equal Experts
13 recruiters
Jenny John
Posted by Jenny John
Pune
14 - 20 yrs
₹28L - ₹40L / yr
skill iconJava
skill iconPython
skill iconJavascript
skill iconAmazon Web Services (AWS)
Mobile App Development
+1 more
What’s it like in Equal Experts: Currently, we are working to create a platform on mobile for a giant enterprise to help them roll out their new offering. The company is now amongst the world’s biggest startups and fastest growing IT companies that are creating groundbreaking innovations. This platform will help them build capabilities to scale up to 1 million installations a week. In addition, it will let them on-board and empower over a million people in the workforce. The platform will then scale to create disruptions in the retail and e-commerce space, solving real-world problems. Scalability, extensibility, and reusability are key attributes of this platform. As a Platform Architect, you'll be involved in: Defining the technology strategy for the platform, including ensuring operability, performance, and security. Providing technical leadership and consulting on all aspects of the program. Coordinating and facilitating technical decisions across the multiple deliver streams on the platform. Providing technical and delivery mentoring to client technology department.
Read more
Corusview IT services Pvt. Ltd
Rahul Pawar
Posted by Rahul Pawar
Indore
0 - 3 yrs
₹2L - ₹5L / yr
Ionic
Ionic 2
skill iconSASS
skill iconHTML/CSS
skill iconJavascript
+3 more
- Skills required include Javascript, ReactJs, Angularjs 4, Angular Material 1&2, NodeJS
A continuous improvement, problem solving mindset - excited by solving problems and making things better

- A continuous learner - a passion for learning new things, unlearning outdated approaches and keeping up-to-date with the latest technologies

- Effective team player, keen to share knowledge and develop others

- Highly self-driven, capable of setting own work without supervision

- Strong work ethic, solid team-worker

- Exceptional verbal and written communication skills

- Exposure to the latest mobile, web and back-end technologies
Read more
Product and Service Based Company
Product and Service Based Company
Agency job
Bengaluru (Bangalore)
2 - 5 yrs
₹3L - ₹8L / yr
User Interface (UI) Design
skill iconAngularJS (1.x)
skill iconJavascript
skill iconHTML/CSS
skill iconReact.js
Location: Bangalore Role: UI Developer Skill: Recent experience in React js and Angular Js Experience: 2 to 5 Years Notice Period: immediate/30 days 
Read more
Hashout Software Technologies Pvt Ltd
Shivanand Yeurkar
Posted by Shivanand Yeurkar
Bengaluru (Bangalore)
2 - 5 yrs
₹8L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconHTML/CSS
skill iconJava
Object Oriented Programming (OOPs)
●2+ Experience with Node JS or Java programming language. Multiple language expertise is desirable. ● Solid understanding of object-oriented programming and good in problem solving ● Good understanding of server-side templating languages (such as Liquid, Slim, etc depending on your technology stack) ● Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 ● A knack for writing clean, readable code ● Understanding of fundamental design principles behind a scalable application, especially web based applications. ● Able to implement automated testing platforms and unit tests ● Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN) ● Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc) ● Familiarity with continuous integration, docker containers and infrastructure scripting is a plus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos