Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
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Job Description
You will lead the journey of growth by analysing, solving the problems and executing new projects on ground!
- Create processes and methods to gather business data and create business reports
- Analyze data to identify problematic areas and suggest improvements
- Responsible for goal setting, planning, and execution of projects at farms
- Develop requirements and operational standards - SOP’s
- Conduct continuous reviews of metrics & drive or assist on improvements
Job Requirement
- Expert in SQL, Excel, other scripting languages (R, Python, etc.)
- 1-2 years of experience as business analyst
- Hands on experience on BI tools - Power BI, Tableau, Qlikview, Data Studio, Excel etc
- Self-driven, energetic, lives and breathes data with a problem-solving mindset.
- Should be enthusiastic for travelling on ground, lead teams and execute projects.
You are a perfect fit if you are:
- A self-starter and a quick learner. Result oriented with execution excellence. A problem solver with a go-getter attitude. Passionate about travelling, executing developing and lead teams.
About Company :-
Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.
This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.
At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.
Key Responsibilities:
- Lead QA team for effective testing, validation, and verification.
- Implement QA processes and standards.
- Design and execute test plans, cases, and automated scripts.
- Utilize SQL, Excel, and Python for data analysis and testing strategies.
- Validate data across platforms and reports.
- Analyze data for system improvement.
- Monitor and report key quality metrics.
- Develop and maintain process documentation.
Requirements
- Bachelor’s degree in CS, IT, Engineering, or related field.
- 3+ years of QA experience.
- Proficient in SQL, Excel, and Python.
- Strong knowledge of QA methodologies and tools.
- Experience in commerce or digital marketing preferred.
- Demonstrated leadership skills.
- Excellent problem-solving and communication.
- Proactive in task optimization.
- Systems approach to problem-solving.
- Strong attention to detail.
Job Description - Blueprism Developer / RPA Developer
- Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
Qualifications
Bachelor degree in Engineering / Computer Science
Additional Information
- 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).
- Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
- Understands development methodology and lifecycle
- Should be trained on RPA tools (Blue Prism).
- Self-motivated, team player, action and results oriented.
- Well organized, good communication and reporting skills.
Notice Period : 1 Month or Immediate joiner preferred
Role & responsibilities
- Senior Java developer with 6 to 10 years of experience having worked on Java, SpringBoot, Hibernate, Microservices, Redis, AWS S3
- Contribute to all stages of the software development lifecycle
- Design, implement, and maintain Java-based applications that can be high-volume and low-latency
- Analyze user requirements to define business objectives
- Envisioning system features and functionality
- Define application objectives and functionality
- Ensure application designs conform to business goals
- Develop and test software
- Should have good experience in Code Review
- Expecting to be 100% hands-on while working with the clients directly
- Performing requirement analysis
- Developing high-quality and detailed designs
- Conducting unit testing using automated unit test frameworks
- Identifying risk and conducting mitigation action planning
- Reviewing the work of other developers and providing feedback
- Using coding standards and best practices to ensure quality
- Communicating with customers to resolve issues
- Good Communication Skills
We are looking for a collections manager to monitor staff and oversee the procedures to reduce the
amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with
clients or write-off debt to minimize the company’s potential loss of income.
To be a successful collections manager, you should be analytical and have great report-writing skills.
Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and
continuously find ways to improve the company’s debt recovery.
Collections Manager Responsibilities:
Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal
regulations.
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.
Collections Manager Requirements:
Bachelor’s degree in finance, accounting, or a related field.
We are looking for a Manager who has worked for a first bucket loan collections process
(including payday loans and installment loans).
The applicant should have international collections experience
3-5 years experience as a collections manager.
Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge
of MS Excel.
The ability to work accurately and independently.
Good verbal and written communication skills.
Excellent analytical skills and an eye for detail.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.
Ready to work at US Shift
Do Your Thng is a creator-first tech platform gunning to democratise influence and help creators build the strongest online communities. We’re looking for enthusiastic and dynamic professionals with the urge to take responsibility & ownership and drive the task to completion.
The Product Intern is responsible for the product planning and execution throughout the Product Life Cycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with all required teams to ensure revenue and customer satisfaction goals are met. The Product Manager Intern’s job also includes ensuring that the product supports the company’s overall strategy and goals.
Responsibilities:
- Define the product strategy, roadmap, and own end-to-end product lifecycle.
- Be an good learner with respect to the competition
- Understand the business problem/void and craft a fitting product.
- Design, Develop and Deploy the product in close coordination with functional teams, with limited oversight.
- Dissect the requirements into user stories, Prioritize the backlog based on business value, and define acceptance criteria.
Requirements:
- Relevant experience in software delivery, with a focus on product delivery and roadmap planning including experience in Agile Development methodologies.
- Knowledge and focus on superb user experience [UX], aesthetics, and visual communication (Figma).
- Experience bringing a product from idea through to customer use and maintenance.
- Minimum of 0 - 1 years experience as a Product Manager working for a tech product, preferably on a mobile app
- Demonstrated success defining and launching excellent products
- Excellent teamwork skills
- Proven ability to influence cross-functional teams without formal authority
Details
- Work hours - 8 hours/day (Monday to Saturday)
- Duration - 4 months
- Full-time Internship
Responsibilities
- Performing research to gather relevant information for the design.
- Getting a good understanding of the design sensibilities/guidelines and coming up with concepts for the design based on the requirements of the client.
- Developing creative and attractive illustrations, logos, website designs and other social designs.
- Using Adobe XD, Photoshop, Illustrator, Affinity Designer (optional), Canva (optional), Sigma (optional) for creating designs.
- Understanding design guidelines, copywriting rules and typography concepts in order to work with the content given by the content team.
- Improving designs based on the given feedback.
- Ensuring projects are completed with high quality and on schedule.
• Align product roadmap with delivery goals to ensure prioritizations of resources and tasks during
sprints
• Coordinate with product managers, business analyst and development teams for execution of projects
• Help in the definition of sprint goals and objectives, involving all relevant stakeholders and ensuring
technical feasibility
• Ensure relevant stake holders are up to date with necessary information
• Resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation
• Track project performance, specifically to analyse the successful completion of short and long-term
goals
Skills
• Bachelor’s or master’s degree in IT
• 3+ years as Technical Project Manager
• Experience with Agile development (Scrum/Kanban) is must
• Experience with task tracking systems like Jira, VSTS is must
• Solid organizational skills including attention to detail and multitasking skills
• Experience with project management tools like MS Project is a plus
• Project Management Professional (PMP) / PRINCE II certification is a plus
• Good knowledge of software life cycle and processes and various methodologies
• Resource planning, performance management and team motivational skills are must.
Would be a plus
• Previous development experience as business analyst, development or data science is a plus.