Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description
Counseling the students over the study abroad options & training products of Jamboree.
Being a part of the Inside sales team, the incumbent will be required to ensure maximum on-spot closures from the prospective leads.
Making outbound calls on all the prospective leads generated through various sources.
Meeting weekly/monthly/annual sales targets.
Regular follow-ups with students and parents.
Timely updation of MIS and other dashboards
Desired Candidate Profile
Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.
Should be comfortable working in a target-oriented role.
Willing to learn, sales acumen, good with numbers.
Self-starter, self -motivated.
Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
Company Profile:
PinBox is the only global pensionTech committed exclusively to mass-scale digital micro pension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and
gig-platforms can freely access our plug-and-play pensionTech to instantly offer an
integrated social protection solution to their clients, members and employees without any
new investments in IT or capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for the B2B2C Partnerships
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital financial inclusion and is eager to build from scratch. The
business head for the B2B2C partnerships model should be a self-motivated, driven and
hands-on individual who will develop and own short and long-term strategies and goals for
the pinBox B2B2C model.
This is a senior business partnerships development role that requires proactive interactions
with senior management of a range stakeholders including MFIs, SHG federations, state
governments, milk unions, women and farm cooperatives, RRBs, social enterprises, retail
payment networking firms, and other “aggregators”.
The business head for B2B2C partnerships will be expected to optimize voluntary micro pension coverage expansion in India by implementing a templated engagement and
deployment strategy with a large number of outreach partners.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of highly credible and committed outreach partners, and working closely with the
pinBox delivery team to upscale coverage and persistency through each such partnership.
Responsibilities:
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, a partnerships pipeline and a
segmented go-to-market strategy based on channels, occupational groups and target
demographic segments,
3. Formulate and implement a replicable, scalable and sustainable outreach,
communications, engagement, business and governance strategy for partnerships
with multiple entities,
4. End-to-end management of the B2B2C partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings and field visits to regularly monitor
outcomes including subscriber knowledge, savings persistency and adequacy; Work
with the pinBox IT and MIS teams to provide partners with real-time data insights and
dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize field staff efforts and engagement and voluntary
enrollments and regular savings by partner clients/ members,
8. Periodically commission FGDs and helpline-led interviews with partner field staff and
scheme subscribers to assess efforts and outcomes and to satisfy partner
management that implementation efforts are in line with stated goals of mass-scale
pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing support on training, capacity building and
communications to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.
The ideal candidate processes
1. An undergraduate degree in engineering, finance or rural business (example IRMA),
and a post-graduation in business or marketing,
2. At least 7 years’ experience in financial inclusion — B2B micro-finance or microinsurance sales, or working with an NBFC-MFI or a fintech that delivers digital credit or third-party financial services to low and lower-middle income individuals,
3. Experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an
advantage,
4. Excellent oral and written communications skills,
5. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
6. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships
Location Delhi NCR (Work from home)
Experience: 7 yrs plus
Python
Machine Learning (ML)Job Description
This requirement is to service our client which is a leading big data technology company that measures what viewers consume across platforms to enable marketers make better advertising decisions. We are seeking a Senior Data Operations Analyst to mine large-scale datasets for our client. Their work will have a direct impact on driving business strategies for prominent industry leaders. Self-motivation and strong communication skills are both must-haves. Ability to work in a fast-paced work environment is desired.
Problems being solved by our client:
Measure consumer usage of devices linked to the internet and home networks including computers, mobile phones, tablets, streaming sticks, smart TVs, thermostats and other appliances. There are more screens and other connected devices in homes than ever before, yet there have been major gaps in understanding how consumers interact with this technology. Our client uses a measurement technology to unravel dynamics of consumers’ interactions with multiple devices.
Duties and responsibilities:
- The successful candidate will contribute to the development of novel audience measurement and demographic inference solutions.
- Develop, implement, and support statistical or machine learning methodologies and processes.
- Build, test new features and concepts and integrate into production process
- Participate in ongoing research and evaluation of new technologies
- Exercise your experience in the development lifecycle through analysis, design, development, testing and deployment of this system
- Collaborate with teams in Software Engineering, Operations, and Product Management to deliver timely and quality data. You will be the knowledge expert, delivering quality data to our clients
Qualifications:
- 3-5 years relevant work experience in areas as outlined below
- Experience in extracting data using SQL from large databases
- Experience in writing complex ETL processes and frameworks for analytics and data management. Must have experience in working on ETL tools.
- Master’s degree or PhD in Statistics, Data Science, Economics, Operations Research, Computer Science, or a similar degree with a focus on statistical methods. A Bachelor’s degree in the same fields with significant, demonstrated professional research experience will also be considered.
- Programming experience in scientific computing language (R, Python, Julia) and the ability to interact with relational data (SQL, Apache Pig, SparkSQL). General purpose programming (Python, Scala, Java) and familiarity with Hadoop is a plus.
- Excellent verbal and written communication skills.
- Experience with TV or digital audience measurement or market research data is a plus.
- Familiarity with systems analysis or systems thinking is a plus.
- Must be comfortable with analyzing complex, high-volume and high-dimension data from varying sources
- Excellent verbal, written and computer communication skills
- Ability to engage with Senior Leaders across all functional departments
- Ability to take on new responsibilities and adapt to changes
JOB SUMMARY
Work on the website, enterprise applications (multichannel), embedded product UI’s
- Translate high-level design requirements into wireframes and engaging, intuitive, and functional user interfaces
- Ability to execute visual designs at all stages of the project. From conceptual to finalization and handover
- Ability to create visual design concepts, style guides, and design documents
- Conduct expert/heuristic evaluation reviews of the products and services. Providing design recommendations.
- Collaborate with product management and engineering teams to implement innovative solutions
- Work closely with the developer team, manage and maintain designs to meet customer needs, validate and ensure delivering world-class experiences
- Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to evolve the experience
- Create mood boards, mind maps and be a part of brainstorming sessions
- Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
- Be a productive and additive teammate, actively helping leaders and peers to raise the bar while also capitalizing on ideas from others
- Knowledge of Mobile, Tablet, and Desktop design constraints and patterns
What are we looking for?
Qualifications and Skills:-
- A talented UI/UX Designer with a keen eye for details, a storyteller, and a problem solver
- Excellent understanding of typography, Color, Layout
- Strong verbal and writing skills, ability to tell a story around an experience or solution
- Fluency in creating user flows, wireframes, and prototypes preferably on Adobe CS, Sketch, Axure, etc
- Contributes to building a design-centric work culture
JD
Accelerate customer adoption of Business • Analytics / RPA / DevOps etc. • Services Business • Understand customer preferences adequately, • Be able to handle discussions independently with the client • Present offerings to CXO level audience • Be comfortable with the fact that the business is composed of many small deals • Being a business that is composed of small and mid-sized ARRs • Execute for closure in the week/ month and plan for the quarters ahead • Are natural team players • Work closely with the OEM team and Partners to ensure success across all • service lines.
In this role, candidates will be responsible for developing Tableau Reports. Should be able to write effective and scalable code. Improve functionality of existing Reports/systems.
· Design stable, scalable code.
· Identify potential improvements to the current design/processes.
· Participate in multiple project discussions as a senior member of the team.
· Serve as a coach/mentor for junior developers.
Minimum Qualifications
· 3 - 8 Years of experience
· Excellent written and verbal communication skills
Must have skills
· Meaningful work experience
· Extensively worked on BI Reporting tool: Tableau for development of reports to fulfill the end user requirements.
· Experienced in interacting with business users to analyze the business process and requirements and redefining requirements into visualizations and reports.
· Must have knowledge with the selection of appropriate data visualization strategies (e.g., chart types) for specific use cases. Ability to showcase complete dashboard implementations that demonstrate visual standard methodologies (e.g., color themes, visualization layout, interactivity, drill-down capabilities, filtering, etc.).
· You should be an Independent player and have experience working with senior leaders.
· Able to explore options and suggest new solutions and visualization techniques to the customer.
· Experience crafting joins and joins with custom SQL blending data from different data sources using Tableau Desktop.
· Using sophisticated calculations using Tableau Desktop (Aggregate, Date, Logical, String, Table, LOD Expressions.
· Working with relational data sources (like Oracle / SQL Server / DB2) and flat files.
· Optimizing user queries and dashboard performance.
· Knowledge in SQL, PL/SQL.
· Knowledge is crafting DB views and materialized views.
· Excellent verbal and written communication skills and interpersonal skills are required.
· Excellent documentation and presentation skills; should be able to build business process mapping document; functional solution documents and own the acceptance/signoff process from E2E
· Ability to make right graph choices, use of data blending feature, Connect to several DB technologies.
· Must stay up to date on new and coming visualization technologies.
Pref location: Chennai (priority)/ Bengaluru
CDo you wish to work for a Deep-tech Indian company developing path-breaking products which are set to disrupt every possible industry and domain?
Our client is building a scalable, cloud-controlled, and rare-earth free platform for designing, building, and deploying electric motors for various applications. It aims towards building transformative technology that will make the motors of the future simpler, smarter, more efficient, and easy-to-build in the long run.
The founders are veteran serial entrepreneurs, product experts, and motor technologists with more than eight decades of experience developing cutting-edge products and technologies. The company is bringing transformative motor technology to the forefront of commercial applications. The company aims to make deep fissures in the extant hydrocarbon and rare-earth-based energy economy to create a greener future.
What you need to join us
Are you a coding ninja, algorithmic genius, with a flair for control systems and a passion to create new path breaking technologies (with a green social impact to boot!)? Does working with a bleeding edge research oriented tech startup excite you? If so, please read on and apply.
Responsibilities
- Take ownership of firmware development for motor controllers
- Identify and develop real-time algorithms for controlling cutting-edge Motors and Generators
- Implement motor control algorithms in microcontrollers
- Debug and diagnose the firmware on the controller hardware
- Develop drivers and HAL firmware as needed for various peripherals
Skills and Experience
- Experience in embedded Firmware development
- In-depth knowledge of C programming knowledge
- Extensive engineering experiences in software development with proven track record of at least one product from concept to production
- Hands on experience with development and debugging of embedded systems
- Experience in working with real-time embedded systems and power electronics
- Experience in working with Microcontroller peripherals such as ADC, Timers, Comparators, Input-capture, PWM etc.
- Experience with microcontrollers from TI, NXP, STM32, PIC, Atmel (ARM based microcontroller experience is preferred)
- Ability to translate mathematical concepts to executable code in resource-constrained microcontroller environments
- Exposure to debugging using lab equipment such as Oscilloscopes, Multimeters, Logic Analyzers, signal generators etc.
- Hands-on experience in bringing up a new hardware with firmware written from scratch
- Experience with simulation software such as Matlab, Simulink etc is highly desirable
- Knowledge and experience of control systems is highly preferred
- Experience in automotive domain is preferable
Character Traits
- Proactive
- Problem solver
- Committed and motivated
- Inquisitive and eager to learn
- Clarity of thinking
- Sense of urgency
- Can-do attitude
- Team player
Education and Experience:
B.E – EE, CS, ME (or equivalent) from a reputed institution with 3 years of experience OR
ME/MS – EE, CS, ME (or equivalent) with 1-2 years of experience
React Native
NodeJS (Node.js)
PostgreSQLBrewhackers Technologies is a place for creative people to develop themselves and thrive in a rapidly changing world. We are developing a service to help people consume and share ideas that matter faster and more efficiently. We deliver this through an app for iOS and Android.
To meet this end, we are looking for a senior software engineer with very strong technical and problem solving skills, someone who loves to work on hard problems and is great with building scalable solutions.
As part of the founding team, the tech lead will have various responsibilites, such as designing the app architecture, writing the first version of the app from scratch, and building and leading the core technical team.
Following key skills are expected :
- Strong grasp for good product design.
- Minimum 2 Years Experience working with Node.js, MySQL/PostgresQL.
- Should have excellent coding skills in Javascript/ES6.
- Strong conceptual grasp of React Native or Flutter and minimum 1 year experience in the same.
- Strong knowledge of AWS.
- Good product architectural sensibilities to take product from concept to implementation
- Deep understanding of OO concepts, Database design, REST APIs, GraphQL & Service design.
- Knowledge of agile development and version control tools like GIT.
Now on the personality side :
- We are looking for an independent, responsible person. Mainly because there is no time for micro-management. We expect you to be able to carry your own weight and be a reliable partner.
- We are looking for a fast learner. We may need to use technologies that you never used before. That should not scare, but excite you. In most cases we may not even know what we need and you may have to propose something.
- We are looking for you to get stuff done. We work in weekly sprints because we believe in consistent delivery over big lengthy releases.
- We want you to be proactive. We appreciate conviction way more than consensus. Words are nice, opinions are cute, but proactivity in action is golden.
- We want you to be a partner for your colleagues in the dev team. Help or lead the planning process, code reviews, commits etc. Provide guidance and help your colleagues when they get stuck.
- We want you to be an over-communicator. We are remote-first and it’s up to you to show your work, explain your ideas or highlight problems.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon