Customer Experience Specialist

Womenswear Fashion-Tech Startup

Customer Experience Specialist

Unnati

Company

Home

Customer Experience Specialist

at Womenswear Fashion-Tech Startup

Agency job

via Unnati

4 - 8 yrs

₹10L - ₹12L / yr

Delhi, Gurugram, Noida

Skills

Customer Service

Customer Support

Customer Relationship Management (CRM)

Strategic planning

Communication Skills

Marketing & Communication

feedback

insights

clothing

customer experience

Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.

Our client is a 4 year old Fashion brand which has created waves in the women's work-wear section. They are providing the best western designs that fit Indian women of all shapes and sizes, and are catering to women across the globe, through their website and other ecommerce sites. Their premium range of outfits are already a rave with tens of thousands of working women in the metropolitan cities.

They have successfully collaborated with well known designers to create stylish pieces in luxury fabrics and plan to introduce accessories as well. The founder is an IIM-K alumna who has personally worked on the need of comfort wear by creating specific fits and tailor made-made clothes that works well with their customers.

As a Customer Experience Specialist, you will be the leader of our Customer experience team, and will be required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals.

What you will do:

Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
Guiding the marketing and branding teams to align with the larger customer experience strategy
Building and managing a team of customer experience specialists with expertise in customer delight
Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
Improving NPS and Brand Loyalty of customers by conducting regular audits
Helping in transforming the operations/ process for better customer satisfaction experience

What you need to have:

Exposure to and Experience of working with CRM tools is a must
Very good communication skills
Good experience in customer support
Experience on call and Email support is required but not mandatory

Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.

What you will do:

Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
Guiding the marketing and branding teams to align with the larger customer experience strategy
Building and managing a team of customer experience specialists with expertise in customer delight
Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
Improving NPS and Brand Loyalty of customers by conducting regular audits
Helping in transforming the operations/ process for better customer satisfaction experience

What you need to have:

Exposure to and Experience of working with CRM tools is a must
Very good communication skills
Good experience in customer support
Experience on call and Email support is required but not mandatory

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

Similar jobs

Web designer

at Bitcoding Solutions

Posted by Dipali Dhandhukiya

401, Vishvambhar Arcade, near Swaminarayan temple, Yamuna chowk, Mota Varachha, Surat, Gujarat 394101

1 - 2 yrs

₹1.5L - ₹3L / yr

jQuery

Javascript

HTML/CSS

Web Designer

Are you a creative mind with a passion for web design? Join our team at Bitcoding Solutions!

🔹 Role: Web Designer

🔹 Experience: 1.5 to 2 years

🔹 Skills:

Proficiency in HTML, CSS, JavaScript
Knowledge of jQuery

🔹 Responsibilities:

Designing visually appealing and user-friendly websites
Collaborating with cross-functional teams to implement design solutions
Ensuring compatibility across different browsers and devices
Staying updated on emerging web design trends

🔹 Location: Mota Varacha

If you're ready to showcase your skills and contribute to exciting projects, apply now!

Web Designer

Are you a creative mind with a passion for web design? Join our team at Bitcoding Solutions!

🔹 Role: Web Designer

🔹 Experience: 1.5 to 2 years

🔹 Skills:

Proficiency in HTML, CSS, JavaScript
Knowledge of jQuery

🔹 Responsibilities:

Designing visually appealing and user-friendly websites
Collaborating with cross-functional teams to implement design solutions
Ensuring compatibility across different browsers and devices
Staying updated on emerging web design trends

🔹 Location: Mota Varacha

If you're ready to showcase your skills and contribute to exciting projects, apply now!

Laravel Developer

at Codebuddy Pvt. Ltd.

2 recruiters

Posted by Abhishek Gupta

Remote only

1 - 6 yrs

₹3L - ₹6L / yr

PHP

MySQL

Laravel

We are looking for a PHP Laravel developer to join our agile team of professionals.

Technical Competency:

Proven Experience using PHP framework Laravel
Experience in Web Application Development using PHP/MySQL
Good knowledge of HTML5, CSS3, jQuery,JSON, JavaScript and Bootstrap framework.
Must have strong object-oriented PHP programming skills
Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
Understanding accessibility and security compliance.
Experience in developing high-end web applications in Javascript Frameworks (AngularJS/ReactJS/VueJS) along with API building will be considered as an advantage but not necessary.
Ability to perform UI/backend tests to optimize performance
Must be proficient in the use of GIT
A talent for effective problem solving and troubleshooting

What You Need To Apply:
Previous work experience as a Laravel developer for 1 year at least.
Good experience with Javascript
Self-motivated with the ability to work independently or jointly in a self-directed way.
Demonstrated successful development of web or mobile-based applications
Proven analytical and problem-solving capabilities
Keen attention to detail
Strong work ethic and desire to build industry-leading products
Proactive instead of reactive
Looking for ways to improve self and projects

We are looking for a PHP Laravel developer to join our agile team of professionals.

Technical Competency:

Proven Experience using PHP framework Laravel
Experience in Web Application Development using PHP/MySQL
Good knowledge of HTML5, CSS3, jQuery,JSON, JavaScript and Bootstrap framework.
Must have strong object-oriented PHP programming skills
Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
Understanding accessibility and security compliance.
Experience in developing high-end web applications in Javascript Frameworks (AngularJS/ReactJS/VueJS) along with API building will be considered as an advantage but not necessary.
Ability to perform UI/backend tests to optimize performance
Must be proficient in the use of GIT
A talent for effective problem solving and troubleshooting

What You Need To Apply:
Previous work experience as a Laravel developer for 1 year at least.
Good experience with Javascript
Self-motivated with the ability to work independently or jointly in a self-directed way.
Demonstrated successful development of web or mobile-based applications
Proven analytical and problem-solving capabilities
Keen attention to detail
Strong work ethic and desire to build industry-leading products
Proactive instead of reactive
Looking for ways to improve self and projects

Product Engineer

A B2B SAAS based product for Ed-Tech Companies

Agency job

via Qrata by Prajakta Kulkarni

Bengaluru (Bangalore)

3 - 5 yrs

₹10L - ₹15L / yr

Java

Spring Boot

React.js

Senior Product Engineer

From booking a taxi to shopping to even finding a life-partner, technology today is
playing a role which is indistinguishable from magic. However, we are still stuck to
old means of teaching, operations and collaboration in education institutions which
directly impacts student experience as well as learning outcomes. We are
changing this. We are a platform, a philosophy, and a mission.
We are looking for great technologists to join the engineering team of our core
product which will be used by millions of students. Do you see delightful user
experiences and robust back-end engineering as two faces of the same coin? Do
you persevere to relentlessly improve your code till you are intrinsically satisfied? Do
you feel like an engineer and an artist when you deliver a final product? If yes, keep
on reading!
We are a data-driven software product company with a strong focus on delightful
design. While you put your experience and knowledge into practice, you can expect
yourself unlearning and learning new things every day. You will be part of a strong,
passionate, and high-velocity team of engineers that regularly launches big features
that make a significant impact to our offering.

You will be an important member of engineering team reporting to the founding team
with following responsibilities:

 Design, architect and deliver our core product modules
 Continuously improve and refactor the code-base
 Measure and improve application performance, security and stability
 Promote innovation, new technologies, and best practices
 Review code of reporting engineers and continuously mentor them

Required Experience

 4+ years of software development experience with strong concentration in
enterprise SaaS based technologies.
Required Technical Qualifications
 Strong design and coding skills in Enterprise Java, REST web services and
JSON.
 Deep knowledge of relational databases.
 Deep knowledge of Test-driven Development (TDD) and Continuous
Integration (CI) / Continuous Deployment (CD)
 Experience with AWS Cloud Computing Services or others.
 Strong leadership, communication and teamwork skills.
 Ability to work independently and make decisions under minimal supervision.

ServiceNow Developer

at Copains Technologies

Posted by Neha Tyagi

Remote only

3 - 6 yrs

₹6L - ₹16L / yr

ServiceNow

System Administration

ITSM

Integration

ITIL

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

HR Executive

at BhaiFi Networks Private Limited

1 recruiter

Posted by Mansi Bhatt

Gurugram

1 - 2 yrs

₹3L - ₹5L / yr

Human Resource Management System (HRMS)

People Management

Payroll Management

Operations

People Executive || BhaiFi Networks

We are delighted to announce that we are looking for a People Executive who will help us focus on establishing and nurturing People Operations. She will be expected to implement Human Resources management skills to manage the current workforce and to perform end-to-end recruitment for minimising attrition while delivering more value to the company.

About BhaiFi:

BhaiFi is a Gurugram based Cybersecurity startup and provides Simple & Automated Enterprise Network Security as a Service (SaaS) to Small & Medium Businesses (SMBs) in India & the US. Catering to our clients by not just promising but also delivering the right services, on time is the prime objective of our organisation and we need an excellent problem solver to help us simplify this process by empathising with the clients and bridging the gap between them and our company.

Roles and Responsibilities:

Framing the relevant policies.
Reviewing and making changes to the employee handbook under the guidance of the founders.
Maintaining a good retention rate for the current employees by ensuring minimum grievances.
Efficiently promoting jobs on various job portals.
Administering the HRMS Tool zoho.
Ensuring smooth Background Checks for all the new employees.
Planning and executing training and development for the teams.
Managing the compensation and benefits.
End-to-end recruitment for different profiles ranging from IT, operations, customer success Marketing, etc.
Taking exit interviews and using the feedback for making more improvements in the current team.

Qualifications and Skills:

2+ years of work experience as an HR Executive, HRBP or similar role.
Familiarity with Human Resources Management Systems and Applicant Tracking Systems.
Experience with full-cycle recruiting.
Experience with employee engagement.
Demonstrable leadership abilities.
Solid communication skills.
Graduation /post Grad in Human Resources Management or a relevant field is preferred.

Compensation and Benefits:

Highly accessible office location.
Stretch away the stress every morning in our meditation practice.
We provide you with a comfortable and safe space to make new mistakes and learn from them.
You’ll get a chance to grow with the company along with the founding team.

If you feel you understand us and can help us spread smiles in the team, we are excited to have you on board as soon as possible.

People Executive || BhaiFi Networks

About BhaiFi:

Roles and Responsibilities:

Framing the relevant policies.
Reviewing and making changes to the employee handbook under the guidance of the founders.
Maintaining a good retention rate for the current employees by ensuring minimum grievances.
Efficiently promoting jobs on various job portals.
Administering the HRMS Tool zoho.
Ensuring smooth Background Checks for all the new employees.
Planning and executing training and development for the teams.
Managing the compensation and benefits.
End-to-end recruitment for different profiles ranging from IT, operations, customer success Marketing, etc.
Taking exit interviews and using the feedback for making more improvements in the current team.

Qualifications and Skills:

2+ years of work experience as an HR Executive, HRBP or similar role.
Familiarity with Human Resources Management Systems and Applicant Tracking Systems.
Experience with full-cycle recruiting.
Experience with employee engagement.
Demonstrable leadership abilities.
Solid communication skills.
Graduation /post Grad in Human Resources Management or a relevant field is preferred.

Compensation and Benefits:

Highly accessible office location.
Stretch away the stress every morning in our meditation practice.
We provide you with a comfortable and safe space to make new mistakes and learn from them.
You’ll get a chance to grow with the company along with the founding team.

If you feel you understand us and can help us spread smiles in the team, we are excited to have you on board as soon as possible.

Ruby on Rails Engineer

at TeamExtn

3 recruiters

Posted by Jhalak Doshi

Remote, Mumbai

4 - 10 yrs

₹1L - ₹15L / yr

Ruby

Ruby on Rails (ROR)

Ruby on Rails Full Stack Engineer

Job Description:

TeamExtn is looking for a passionate Ruby on Rails Engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.

Does this click with you:

8 hour work day
You know your stuff...
Believe in quality more than deadlines
Flat hierarchy
Set the ground rules
Become a part of the expansion
Flexible working hours
You will be responsible for:
Collaborating on the design decisions

We are looking for:

3 of overall software development experience with Ruby on Rails
Expertise working on SQL and No-SQL databases
Experience using HTTP and AMQP transport mediums and streaming technologies like Kafka
Inner-drive to take the team to the next level in a fast-paced environment
Familiarity with Frontend libraries like React.js is big plus

Interview Process:

We schedule a technical round that can go up to 2 hours, where we have technical discussions plus remote pairing sessions.

We double-check the potential team member is a culture fit. Culture fit is as important to us as writing code. Once we know that you are a great fit, we discuss and finalize numbers on the same call. You will have three days to take up the offer.

TeamExtn is a niche software consulting agency to implement pragmatic solutions that believes in getting the work done more than talking big. Come and join us in our growth journey.

Location:

Mumbai preferred; remote is an option

Ruby on Rails Full Stack Engineer

Job Description:

Does this click with you:

8 hour work day
You know your stuff...
Believe in quality more than deadlines
Flat hierarchy
Set the ground rules
Become a part of the expansion
Flexible working hours
You will be responsible for:
Collaborating on the design decisions

We are looking for:

3 of overall software development experience with Ruby on Rails
Expertise working on SQL and No-SQL databases
Experience using HTTP and AMQP transport mediums and streaming technologies like Kafka
Inner-drive to take the team to the next level in a fast-paced environment
Familiarity with Frontend libraries like React.js is big plus

Interview Process:

We schedule a technical round that can go up to 2 hours, where we have technical discussions plus remote pairing sessions.

TeamExtn is a niche software consulting agency to implement pragmatic solutions that believes in getting the work done more than talking big. Come and join us in our growth journey.

Location:

Mumbai preferred; remote is an option

Full-Stack Software Developer

at Anaxee Technologies

1 video

2 recruiters

Posted by Honey Bhargava

Indore

2 - 3 yrs

₹5L - ₹12L / yr

PHP

NodeJS (Node.js)

Amazon Web Services (AWS)

HTML/CSS

AngularJS (1.x)

+5 more

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8

Job Role

As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption.

Responsibilities:

Familiar with the software development life cycle (SDLC) from analysis to deployment.
Comply with coding standards and technical design.
Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
Adapts structured coding styles for easy review, testing, and maintainability of the code.
Integrate the developed functionality and/or component into a fully functional system.
Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
Active participate in troubleshooting, debugging and updating current live system.
Verify user feedback in making system more stable and easy.
Work closely with the Product manager, designers, and other peer developers.
Preparing technical training documents for onboarding new engineers.

Requirements

Bachelor’s degree in computer science or equivalent practical experience.
2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
Smart Hands-on coder who can independently architect solutions and mentor team members.
Solid experience in PHP, Node, Mongo, and MySQL
Should have good Web service and Web application fundamentals
Understanding of OOPS concepts, Persistence, Threading.
Should have worked with HTML/ CSS/ Jquery/ Js / API.
Knowledgeable in data structures and algorithms.
Experience with open-source projects.
Experience in designing interactive applications.
A background in Engineering with sound oral and written communication skills.
Prior experience with AWS, Azure, Google or OpenStack will be a plus.
Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.

Your application should include

Details about applications you have previously worked on
A GitHub or stack overflow profile if you have one.

What we offer

Competitive salary, Startup Flexibility
Great working atmosphere in a comfortable office.
And an opportunity to get associated with a fast-growing VC funded startup.

About the company

Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8

Job Role

Responsibilities:

Familiar with the software development life cycle (SDLC) from analysis to deployment.
Comply with coding standards and technical design.
Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
Adapts structured coding styles for easy review, testing, and maintainability of the code.
Integrate the developed functionality and/or component into a fully functional system.
Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
Active participate in troubleshooting, debugging and updating current live system.
Verify user feedback in making system more stable and easy.
Work closely with the Product manager, designers, and other peer developers.
Preparing technical training documents for onboarding new engineers.

Requirements

Bachelor’s degree in computer science or equivalent practical experience.
2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
Smart Hands-on coder who can independently architect solutions and mentor team members.
Solid experience in PHP, Node, Mongo, and MySQL
Should have good Web service and Web application fundamentals
Understanding of OOPS concepts, Persistence, Threading.
Should have worked with HTML/ CSS/ Jquery/ Js / API.
Knowledgeable in data structures and algorithms.
Experience with open-source projects.
Experience in designing interactive applications.
A background in Engineering with sound oral and written communication skills.
Prior experience with AWS, Azure, Google or OpenStack will be a plus.
Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.

Your application should include

Details about applications you have previously worked on
A GitHub or stack overflow profile if you have one.

What we offer

Competitive salary, Startup Flexibility
Great working atmosphere in a comfortable office.
And an opportunity to get associated with a fast-growing VC funded startup.

Engineering Manager

Client is into online card gaming like poker,rummy

Agency job

via Skyleaf Consultants by Saurabh Mittal

NCR (Delhi | Gurgaon | Noida)

5 - 12 yrs

₹20L - ₹35L / yr

Engineering Management

Systems Development Life Cycle (SDLC)

Java

Algorithms

Primary Responsibilities

Overall leadership for all technical functions including product strategy implementation and server releases

Desired Candidate Profile

Experience: 5 years and above

Qualification: B. Tech from a reputed institute

Expertise in Core Java (Multithreading, Collections, etc.) and am comfortable with Unix, Oracle PL/SQL with a sound understanding of the complete SDLC process

Design Patterns, Algorithms, Data structures, OOP concepts & OO Design principles

Have done extensive work in software development

Project Management exposure is an added advantage for this candidate

JS, Jquery and CSS exposure of minimum 1.5 yrs

Candidates from gaming industry are preferred

Primary Responsibilities

Overall leadership for all technical functions including product strategy implementation and server releases

Desired Candidate Profile

Experience: 5 years and above

Qualification: B. Tech from a reputed institute

Expertise in Core Java (Multithreading, Collections, etc.) and am comfortable with Unix, Oracle PL/SQL with a sound understanding of the complete SDLC process

Design Patterns, Algorithms, Data structures, OOP concepts & OO Design principles

Have done extensive work in software development

Project Management exposure is an added advantage for this candidate

JS, Jquery and CSS exposure of minimum 1.5 yrs

Candidates from gaming industry are preferred

UI/UX Designer

at webflax

1 recruiter

Posted by Shivani Agrawal

Remote, Bengaluru (Bangalore)

1 - 5 yrs

₹2L - ₹3L / yr

User Experience (UX) Design

Adobe Illustrator

Adobe Photoshop

HTML/CSS

User Interface (UI) Design

Understand product specifications and user psychology Conduct concept and usability testing and gather feedback Create personas through user research and data Define the right interaction model and evaluate its success Develop wireframes and prototypes around customer needs Find creative ways to solve UX problems (e.g. usability, findability) Work with UI designers to implement attractive designs Communicate design ideas and prototypes to developers

Business Developer

at FourthPointer Services Pvt. Ltd

2 recruiters

Posted by Gaurav Agarwal

Noida, NCR (Delhi | Gurgaon | Noida)

0 - 2 yrs

₹1L - ₹3L / yr

Business Development

Client Servicing

Sales

Presales

Fourthpointer Services Pvt. Ltd. is a dynamic and progressive young company with a clear objective – to provide our clients with innovative and cost-effective business solutions through the efficient deployment and integration of information technology. It was established in 2012. The organization brings together a multi-disciplined team able to undertake every aspect of design and develop IT solution for your business and ongoing support. We are a team with the ability to direct and deliver a successful solution, including strategic direction, business analytics, IT processes in management, application development, systems integrations and quality assurance efficiently to your every need.

Why apply to jobs via Cutshort