Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
Full Stack Developer - Averlon
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Google AnalyticsAbout Digichefs
We’ve been reinventing the meaning of digital marketing or rather, advertising in a digital era since 2015. With over 5 years of cumulative marketing experience at the heart of the organization, we enable our clients to grow and meet their business objectives. Our sweet combination of technology, creative communication, and a thought-through execution strategy bolster the marketing vertical in your business center, so that you may focus on the next important item on your list. Let us help you build a recipe for success.
Know more about us:
Check our website http://www.digichefs.com/">www.digichefs.com
Watch our journey so far http://digichefs.in/emailer/digichefs/">Play Showreel - A 180 sec. Sneak Peek
Why Join Digichefs
We are a boutique Digital Marketing Company focused on performance led to creative campaigns.
A tight team of 40 makes us an ideal fit for any brand looking for a partner who can support their marketing setup or accelerate them in their growth stage.
With efficient internal processes & subject expertise in digital, we forge as your extended marketing partner.
Direct access to the founders & the core team, flexibility & agility when situations demand so, clean reporting and transparency at every stage, while completely maintaining the security of your confidential data, are some reasons why our clients love us!
Overview:
The Sr. Performance Marketing Analyst is responsible for planning, optimizing, and executing campaigns to meet and surpass the clients’ success metrics while also supporting the team where needed.
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React.js
Vue.js
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We are looking for an experienced front end developer who can design and build responsive, functional and beautiful web applications to delight our customers. You will be responsible for the development and maintenance of our web applications across the three products - Spectra, Drone Mission Ops and DronePass.
Spectra: An integrated drone data platform to visualize enterprise worksites and perform AI-powered analytics that helps teams plan better, construct faster, and sustain longer.
Drone Mission Ops (DMO): A full-stack drone flight solution that enables drone service providers, pilots, and enterprises to execute fast, accurate, and seamless drone missions
DronePass: Hardware module and integration solution that helps drone manufacturers, OEMs, and system integrators integrate their drones with Digital Sky for Unmanned Traffic Management.
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Build new tools to streamline the overall process flow as requirements develop
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Explore new technologies and products to see how they can improve our products
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Translate business requirements into technical specifications; communicate and get
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Review, prepare and present design/code to colleagues
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Coordinating with the extended development team and cross-functional teams
Skillset
Must have
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Proficiency with JavaScript, CSS3 and Sass
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2+ years experience working on web applications (building, maintaining and debugging)
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2+ years experience working with either of VueJS or React frameworks
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Familiarity with libraries like Vuex and Redux
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Familiarity with bundling tools such as Webpack
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Familiarity with consuming ReST APIs using libraries such as Axios
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Proficiency with Git version control
Good to have
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Knowledge of TypeScript
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Knowledge of GraphQL and writing queries/mutations (using Apollo client)
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Knowledge of reactive programming using RxJS
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Familiarity with UI libraries such as Vuetify and Bootstrap
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Experience with map related libraries such as MapBox, Leaflet, CesiumJS etc
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Knowledge in test-driven development: unit tests and integration tests
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Experience with responsive application development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon