Customer Experience Specialist

About Company:

Our client is in the business of delivering cutting-edge software solutions, hardware systems, and IT services. It lends the right technological edge to governments and businesses. This enables them to achieve their organizational objectives efficiently and effectively to scale their businesses to newer heights.

Minimum Requirements/Qualifications:

(i) Minimum education qualification of MCA/ MSc (Computer Science)/BE/BTech (computers/ IT).

(ii) Must have at least 2.5 to 5 years of experience in application development, deployment, and testing. He/ She must possess a valid MySQL Developer or Java Developer certification, which is obtained at least six (06) months prior to the date of award of the contract to the firm.

(iii) Knowledge of Software Management Life Cycle and Software Testing viz unit testing, system testing & Integration Testing, etc.

(iv) Knowledge & hands-on experience of PHP & My SQL is a must. Additional knowledge of Post GreSQL, Typescript & Lit element, Java with Hibernate and Springs, SQL Server, Apache Tom Cat Server & relevant open-source technologies is required.

(v) Individuals must have hands-on experience in server operating systems viz Windows Server OS and RHEL. Knowledge of security concepts of web applications & Networking for undertaking necessary troubleshooting wrt applications accessibility.

(vi) Knowledge of Mobile Application Development

Key Responsibility Areas:

1. Creation of new Course No, Term, and Term type at the beginning of each term. All associated Database tables and software procedures and functions are updated and recompiled.
2. Management of Data Entry and Information access right to various users.
3. AMC includes bug fixing, updating of application for any small policy changes.
4. Regular Patch/update installation and coordinating with MIS team for identification and resolution of issues wrt application functioning and deployment
5. Implementation of Cyber security policies and hardening of application
6. Development of New functionalities in the application
7. Regular Testing of running application functionalities and undertaking unit and integration testing of newly developed components.
8. Support for making changes in the NDA internet web portal.
9. AMC includes backing up of software, and database and storing it in other locations every week
10. Online Multimedia Management System
11. Software Wise Charter of Duties
12. Cadet Suggestion/ Complaint Management System

As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.

To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.

2. Develop functional, technical and designs specifications for the product.

3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.

4. Research and understand competitive offerings in your sector.

5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.

You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.  

An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. 

We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

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Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

We are looking for a VB6 , C# and SQL developer

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Your primary responsibility will be to design and develop application functionality based on the requirements from the client.

Responsibilities and Duties

• Ensuring and implementing the best possible performance, quality, and responsiveness of applications
• Ability to Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Flexible and proactive working style with strong personal ownership of problem resolution.
• Ability to multi-task under pressure and work independently with minimal supervision.
• Commitment to optimization and accountability evident in creating technical documentation for reference and reporting

Qualifications and Skills

· More than 2 years experience in vb6 and .NET development

· Experience with Entity Framework 6.0

· Experience with MS- Access

· Strong knowledge of .NET framework 4.5, 4.6, C#

· Strong understanding of object-oriented programming

· Familiarity with Microsoft SQL Server

· Familiarity with Microsoft Azure

Job Types: Full-time, Permanent

Salary: ₹12,000.00 - ₹50,000.00 per month

As a front end product engineer, you will work with product engineers & designers to improve the overall user experience, performance, reliability and scalability of our systems. From handling millions of messages/ payments a minute to extract buyer intent and priority for processing these transactions to building tools to trace and visualize payments made across a business you'll be involved in projects that span all aspects of the business. Our goals includes scaling and architecting systems to support advanced product features that may not be currently viable because of hard technical considerations. You'll collaborate with our small, but effective, framework team with a track record of highly impactful work for Finly.

WITHIN 1 MONTH, YOU'LL

• Complete Finly's new-hire training week, and learn Accounts Payable Processes & the various partners we work with to make Finly happen.
• Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly's engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
• Meet with cross-functional peers around the company to learn how the product functions.
• Complete your engineering starter project and deploy your first changes to production.

WITHIN 3 MONTHs, YOU'LL

• Learn Finly's technical stack and apply development patterns through your work.
• Engage in your first on-call rotation in Support Engineering to help diagnose and resolve production problems and customer issues
• Individually contribute reliably ship full features to customers.
• Estimate technical scope and time to complete major features and initiatives.

WITHIN 6 MONTHS, YOU'LL

• Move to new product vertical & initiative and start designing scalable frontend systems.
• Have made a visible impact on the product for all the users of Finly.
• Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
• Be comfortable navigating most of frontend stack and infrastructure
• Be responsible for the planning, scoping, design, and implementation of new features
• Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture

WITHIN 12 MONTHS, YOU'LL

• Individually contribute and lead teams to reliably ship full improvements to our frontend services
• Define tools and standards for product engineering to measure performance impact of releases
• Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs
• Developing Production Readiness standards to ensure service reliability
• Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
• Collaborate with engineering and product leadership to define priorities and set delivery goals

Your understanding of front-end technologies, web application dev, system design, will be put to the test. You will take up a project for a team and then move to another project.

Join us & have the authority and responsibility to make things happen!

• Proven record of designing and delivering complex networking products from inception to production delivery. 
• Previous experience developing quality software for commercial products.
• Experience with communication systems involving wireless, radio, security and mesh networking technologies is a plus.
• Ability to work in a small team on fast paced projects that have tight deadlines
• Experience using Agile/Scrum methodologies.
• Seeking 10+ years software development experience
• Experience with Embedded real-time systems
• Must be an excellent SW developer. We expect experience developing software C/C++ in Linux. Python and other scripting languages is a plus.
• Target hardware includes Embedded CPU, DSP, and ARM environments
• Experience with Linux development infrastructure, tool chain and build environment.
• Experience developing both Linux device drivers and application software; installing Linux software and configuring embedded Linux systems
• Experience with OSI networking protocols and applications
• Experience and knowledge of Board Support package (BSP) development including board bring up, tool chain creation, and firmware/diagnostics support
• Experience with system development tools, including Source-Level Debuggers, Logic Analyzers, Oscilloscopes, Code Analysis tools, etc.