Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
Full Stack Developer - Averlon
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Go Programming (Golang)
Ruby on Rails (ROR)
RubyRoles & Responsibilities:
• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.
• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.
• Understand Project and detailed Scope and seek clarifications where necessary.
• Design, develop, and unit test applications / products.
• Analyze the impact due to changes in code.
• Design algorithms and flowcharts.
• Produce clean, efficient, and re-usable codes based on specifications.
• Run and automate tests to find any errors or bugs.
• Verify and deploy programs and systems.
• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.
• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.
• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.
• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.
• Troubleshoot issues and help define solutions to these issues.
• Displays a strong work ethic and sense of urgency.
• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.
• Key learner and timely update self-skill sets.
• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.
• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education
Key Responsibilities:
📊 Forecasting & Planning
- Analyze historical data and trends to forecast workload and staffing requirements.
- Collaborate with department heads to understand upcoming campaigns or volume spikes.
- Assist in capacity planning for upcoming weeks/months.
📅 Scheduling & Roster Management
- Create efficient shift schedules ensuring adequate staffing for all operational hours.
- Manage leave, shift swaps, breaks, and exceptions.
- Coordinate with HR and Team Leaders for schedule adherence.
🕒 Real-Time Monitoring
- Monitor, agent productivity.
- Send alerts and escalations for any deviation from SLAs.
- Optimize resource allocation during high/low volume periods.
📈 Reporting & Analytics
- Generate daily/weekly/monthly performance reports.
- Analyze adherence, occupancy, shrinkage, and productivity metrics.
- Provide insights and recommendations for operational improvements.
🤝 Collaboration & Communication
- Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
- Participate in performance reviews and operational meetings.
- Assist in new agent onboarding and WFM tool training.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x) Proficiency in Oops Concepts and C# (Professional)
ASP.NET MVC | ASP.NET Core | EF Core | MVC applications (Advanced)
Entity Framework | ADO.NET (Moderate)
Proficient knowledge in MSSQL | PostgreSQL | Oracle | LINQ | Couch base (Moderate)
Database design including indexes and data integrity
Dependency injection , IoC containers using: Autofac , Handlers,
Understanding of HTML, JS, and CSS
Client side framework jQuery | Typescript| Angular 3.*+ (Moderate)
Knowledge in micro services architecture using service brokers would be an added advantage
Knowledge of cybersecurity aspects on application development would be added advantage
Should be able to identify application performance bottleneck and solve / recommend solutions
Develop, perform unit testing
Working knowledge on source control GIT Lab
Project management using JIRA
PHP
Laravel
CodeIgniterSoftware Developer-PHP(Project BCS)
Summary:
We are seeking a highly skilled and experienced Junior Software Developer with a strong background in PHP to join our Information Technology department. The ideal candidate should have at least 5-6 years of experience with Laravel and possess a deep understanding of PHP frameworks(Laravel.Codeigniter) and coding practices. As a Software Developer, you will be responsible for developing and maintaining web applications, collaborating with cross-functional teams, and ensuring the delivery of high-quality software solutions.
Roles and Responsibilities:
- Collaborate with senior developers and project managers to gather requirements and design software solutions.
- Develop and maintain web applications using PHP frameworks such as Laravel or CodeIgniter.
- Write clean, maintainable, and efficient code following coding standards and best practices.
- Troubleshoot and debug software issues, identify and fix performance bottlenecks.
- Participate in code reviews to ensure code quality and adherence to coding standards.
- Integrate data from various back-end services and databases.
- Stay up-to-date with emerging technologies and industry trends, and apply them to improve software development processes.
- Assist in the deployment and maintenance of software applications.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-6 years of experience in software development, with a focus on PHP.
- Strong knowledge of PHP frameworks such as Laravel or CodeIgniter.
- Proficient in HTML, CSS, JavaScript, and MySQL.
- Experience with version control systems, such as Git.
- Familiarity with front-end frameworks like Vue.js or React is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
PHPLaravelCodeIgniterAbout Company:
We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US.
Job profile:
We are looking for a PHP developer to join us as a Software Developer.
Your primary focus will be the development of all server-side logic using PHP Framework.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.
Roles and Responsibilities
- We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
- Utilize backend data services and contribute to increasing existing data services API
- You will also be responsible for integrating the front-end elements built by your co-workers into the application
- Therefore, a basic understanding of front-end technologies is necessary as well
Requirements
- Extensive knowledge and experience with PHP Laravel
- Basic knowledge on other PHP Frameworks
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- An intricate understanding of PHP design patterns & methodologies
- Experience with Project Management is highly desirable
- Strong understanding and development experience
- Sound communication and documentation skills
- Understanding and use of source version control (Git)
- PHP Object-Oriented programming knowledge
- Database design and development (MySQL)
- Experience with test-driven development
Good to have
- Experience with rest API & microservice
- Experience with AWS(Cloud) Services
- Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage
Why join us?
- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.
- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.
- Work-life balance
- flexible working hours
- Mental health sessions with experts.
- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.
- Work-life balance
- 5 Days Working
About us
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
Job Description
This is a remote position.
Responsibilities:
- Investigating user experience design requirements of the products for our enterprise customers.
- Optimize the existing UI/UX experience.
- Developing and conceptualizing a comprehensive UI/UX design strategy for the organization.
- Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Designing UI elements and tools such as navigation menus, search boxes, tabs, widgets, etc. for the end-product user.
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Collaborating with the customer success team, sales team and operations team, and the technology team to ensure the creation and delivery of tailored experiences for our clients.
- Work closely with the software developers and product managers to ensure quality product delivery.
- Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
- Adhering to style standards on typography and graphic design.
Eligibility:
- A Bachelor's degree and a minimum of 2 years’ UI/UX design experience for digital products or services.
- A portfolio of professional UI/UX design work for both web and mobile platforms.
- Working knowledge of the following technologies and software: Figma, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
- A team player but can work independently too.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Must have a laptop or desktop to work.
The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.
Location: Currently remote, eventually Mumbai
Compensation: INR 20,000 - INR 30,000 per month (Based on experience)
Benefits
-
Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
-
Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
-
Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
-
Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
-
Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
-
Lots of creative freedom!
-
Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
-
Fantastic company culture. No politics. Just pure work and play!
-
Very approachable and helpful seniors and peers.
2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most
Innovative HealthTech Startup in Asia. Ours is a secure health-tech platform with a mission tosimplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application.
Key Job Responsibilities:
- He/She is a responsive team player who can proactively contribute for building technicalstrategies for applications and systems by promoting an understanding of the technology andbusiness roadmap.
- He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
- Work very closely with various business stakeholders to drive the execution of multiplebusiness plans and technologies.
- Work closely with Product, Design, and Marketing to conceive features, plan projects, andbuild roadmaps
- Prior experience with scalable Architecture managing team of minimum 5 engineers andcoaching, mentoring while maintaining a role with code development.
- Proven history of contributing to product strategy and shipping products with multi-functionalteams.
- Highly involved in recruitment while building team also leading app development for bothplatforms
- Promote and support company policies, procedures, mission, values, and standards of ethicsand integrity.
Minimum Qualification:
- Total of 10+ years experience
- Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,popular frameworks & libraries}, JVM, GC tuning, performance tuning)
- Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, RESTExpress etc
- Worked on Relational data stores viz. MySQL, Oracle, or Postgres
- Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB, etc
- Worked on caching infra viz. Redis, Memcached, Aerospike, Riak, etc
- Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc
Regards,
Volks consulting
PythonWe provide Onboarding and KYC solution by harnessing the power of AI & Blockchain which helps Banks, NBFCs, Insurance firms, Fintech, AMFs, and other Financial Institutions.
Key Responsibilities -
1. Managing and owning all aspects of Technical development & delivery.
2. Responsible for providing expertise in the software development life
cycle, from concept, architecture, design, implementation, & testing.
3. Leading & mentoring small-sized teams.
4. Responsible for understanding requirements & writing technical
architecture documents from customers.
5. Ensuring the code reviews & development best practices/processes to be
followed.
6. Responsible for planning the end-to-end technical scope of the project &
customer engagement areas including planning sprint & deliveries.
7. Be part of regular client communication.
8. Estimates efforts, identify risks & provide technical support whenever
needed.
Key Skills:-
1. 4+ years of experience in software architecture, SaaS system design &
development.
2. Extensive development experience in Python programming.
3. Strong fundamentals in Object-Oriented Design and Data Structures.
4. Experience in working with the customer directly which includes initial
requirement gathering, day-to-day technical discussions, technical
demos, and project delivery.
5. Experience in developing RESTful Web based Microservices using any framework.
6. Experience with Agile development methodologies is must.
7. Prior experience in leading/mentoring a team is must.
8. Should possess excellent oral, written, problem-solving and analytical
skills.
9. Must be able to succeed with Optimal resource and Minimal supervision.
- To create a sales field in his own block • To create 3 stock points in his block • To share daily growth report to senior authority • To prepare own visiting schedule • To share issues and feedback with team leader • To prepare a sales plan for own • To make himself aware of the sales target • To achieve his sales target • To respect procedure and policies of the company
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon