Customer Experience Specialist

Company Overview 

At Boolment Software Development Pvt. Ltd. (BSDPL), we are a dynamic and rapidly growing IT organization committed to creating a positive, collaborative, and high-performing workplace. Our focus is on empowering people, driving innovation, and building a strong company culture where every employee can thrive and grow. 

With a strong foundation in technology, software solutions, and digital transformation, we believe that our employees are the key to our success. Join us to be part of an organization where people and performance go hand in hand. 

Location: Gurgaon 

Position: HR Executive 

Department: Human Resource 

Location: Gurgaon 

Reports To: Manager 

Employment Type: Full-Time (On-site) 

Work Hours: 9:30 AM – 6:30 PM (Monday to Saturday) 

Salary Range: ₹3,00,000 – ₹5,00,000 per annum 

Job Purpose 

The HR Executive will play a crucial role in managing the day-to-day HR operations, supporting recruitment and onboarding, employee engagement, payroll assistance, and compliance. The position aims to ensure smooth HR functioning and contribute to a motivated, efficient, and productive workforce. 

Key Responsibilities 

Recruitment & Onboarding 

• Post job openings, screen resumes, and coordinate interviews with hiring managers. 
• Conduct initial rounds of interviews and facilitate the offer and onboarding process. 
• Prepare offer letters, maintain recruitment trackers, and conduct induction/orientation sessions. 

Employee Relations & Engagement 

• Act as the first point of contact for employee queries regarding HR policies, payroll, and benefits. 
• Foster a positive and inclusive work culture by addressing grievances and supporting conflict resolution. 
• Plan and execute engagement activities, events, and recognition programs to boost employee morale. 

Performance Management 

• Assist in implementing performance management systems, including goal setting and appraisal cycles. 
• Support team leads in tracking performance metrics and identifying training needs. 

Payroll & Compliance 

• Coordinate payroll activities including attendance, leaves, and salary inputs. 
• Maintain accurate employee data and ensure statutory compliance (PF, ESI, Gratuity, etc.). 
• Liaise with finance for timely salary disbursement and record-keeping. 

Documentation & HR Operations 

• Maintain employee files, HR databases, and MIS reports. 
• Draft HR letters (offer, increment, confirmation, experience, etc.). 
• Support audits, compliance checks, and implementation of HR policies. 

Qualifications & Experience 

• Education: Master’s degree in Human Resources, Business Administration, or a related field. 
• Experience: 2–4 years of experience in HR operations, recruitment, or generalist profile. 

Skills & Competencies 

Must-Have Skills 

• Knowledge of HR principles, practices, and employment laws. 
• Excellent communication, interpersonal, and organizational abilities. 
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRMS tools. 
• Attention to detail and ability to manage multiple priorities effectively. 
• High degree of confidentiality and integrity. 

Good-to-Have Skills 

• Certification in HRBP, Payroll, or related HR modules. 
• Experience in HR analytics, talent engagement, or performance management systems. 
• Understanding of IT industry dynamics and culture. 

Preferred Candidate Profile 

• Experience in IT, Software Development, or Service-based industries preferred. 
• Immediate joiners or candidates with ≤30 days notice period will be prioritized. 
• Open to all genders – we are an equal opportunity employer. 

Employee Perks & Growth Opportunities 

• Mentorship from experienced HR leaders. 
• Cross-functional exposure and collaborative work culture. 
• Opportunity to lead engagement initiatives and HR innovation projects. 
• Access to training programs, workshops, and certifications. 

Compensation & Benefits 

• CTC: ₹3.0 – ₹5.0 LPA (based on experience and performance) 
• Benefits: 
• Health insurance & statutory benefits (PF, ESI, Gratuity) 
• Paid leaves & holiday policy 
• Performance bonuses and annual appraisal 
• Rewards & recognition programs 

Application Details 

Tentative Joining: Immediate or within 15 days of offer 

Application Deadline: Open until position is filled 

Wissen Technology is now hiring for Java Developer with hands on experience in Core Java, multithreading, algorithms, data structure and SQL skills .

Required Skills:

• Experience - 5 to 10 years.
• Experience in Core Java 5.0 and above, CXF, Spring.
• Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database.
• Good knowledge of multi-threading and high-volume server-side development.
• Experience in sales and trading platforms in investment banking/capital markets.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills in Java.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

1. Channel encoding/Decoding techniques in Digital communication

2. Hands experience on Digital Modulation schemes (BPSK/QPSK/8PSK and QAM)

3. Experience on Digital Filters (FIR/IIR) design and Simulations

4. Hands on experience with Zynq Ultra scale/Kria SoM. Application porting on Peta Linux

5. Experience on FPGA, DSP & ARM Processor

6. Knowledge on SCA Standards

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

Responsibilities will include

• To be a part of a highly motivated, young, and energetic product development Team.
• You will be handling high traffic web site operations, pro-active maintenance and problem-solving skills to ensure optimal working and performance of the websites
• Opportunity to collaborate, work with the architects and product owners in the business, and to contribute in all phases of the software development lifecycle.
• Assisting with mentoring junior team members, code reviews.
• To ensure code is clean, effective, simple, and follows coding standards.
• To advise, recommend, and justify critical architecture decisions to management..

Minimum Qualifications

• Minimum 5+ years of experience in IT programming.
• You have strong debugging, problem-solving, and analytical skills.
• Strong sense of writing quality code.
• Passion for developing highly scalable systems.
• You are quick, resourceful, flexible, and an excellent collaborator.
• Hands-on technical designing, coding, and implementing product features.
• Strong experience in OOPS and MVC frameworks in PHP.
• Database experience of the following: PostgreSQL, MySQL, or MS SQL Server (Preferably PostgreSQL).
• Demonstrated ability to incorporate beneficial software design patterns.
• Basic understanding of front-end technologies (JavaScript, Ajax, etc.).
• Experience participating in agile and fast-paced software development methodologies.
• Experience in collaborating in a cross-functional agile team to solve challenging technical problems with innovative solutions.
• Train members on code development, optimization, and debugging techniques.
• Can do best code reviews in a team.
• Can do the best comprehension of business requirements and optimal utilization of available skills, tools, and resources.
• Ability to work independently in all phases of software development.

Responsibilities:

• Writing and maintaining the modules of Magento 2.X EE websites;
• Write clean, modular, robust code to implement the desired requirements with little or no supervision;
• Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround;
• Contribute ideas for making the application better and easier to use;
• Create reusable components, which can be configured for different projects;
• Create test plans and perform thorough quality analysis on the code before go live;
• Research on new integration and plug-in capabilities.

Responsibilities:

• Execute all levels of testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Analyze test results on database impacts and usability
• Provide support and documentation
• Design and develop automation scripts when needed
• Analyze user stories, use cases and requirements
• Participate in product design reviews and provide inputs on potential problems
• Apply quality engineering principles throughout the Agile product lifecycle
• Collaborate closely with cross-functional teams

Required qualifications:

• 2-3 years of hands-on experience in Applications Testing with exposure to API and automation testing
• Working knowledge of popular test management software and SQL
• Knowledge of at least one programming/ scripting language
• Excellent communication and critical thinking skills
• Good organizational skills and detail-oriented mindset
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in your performance and its impact on the company’s success
• Team player
• Good time management skills
• B.E / B.Tech degree in Computer Engineering / Computer Science.

Preferred qualifications:

• Experience in Mobile App testing on Android and iOS platforms
• Knowledge of performance testing
• Knowledge of at least one database management system
• Interest in data analysis
• Exposure to startup work culture

Aerchain is an AI-powered Procurement platform transforming the way purchase is done in enterprises. We are a 2-year-old funded startup with some of the largest global companies as clients and are part of 3 top accelerator programs backed by Reliance Group, top VCs & Supply Chain experts. We are on the lookout for technology enthusiasts who would love to contribute to revolutionising the world's procurement industry with Artificial Intelligence!

Responsibilities

1. Define technical blueprints and take complete technical ownership of high-level design, tech stack of the product.

2. Design, build, test and deploy product features that are reliable, secure and optimised for performance across all environments.

3. Work closely with product management team to define and refine feature specifications.

4. Work with cross-functional teams to address technical dependencies.

5. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms.

6. Mentor upcoming engineers in the organisation / team.

Qualifications

1. 4+ years of experience in developing dynamic, scalable web applications.

2. Demonstrated ability in building / architecting large scale products in the React ecosystem.

3. Ability to work with teams in a collaborative and productive manner.

4. Strong computer science fundamentals in data structures and algorithms.

5. Familiarity with cross-browser compatibility issues and demonstrates good design and UI / UX sensibilities.

6. Excellent technical leadership and mentoring skills.

Our Ideal Candidate

1. Loves writing and owning code and enjoys challenges and problem solving.

2. Self driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

3. Takes end-to-end ownership of the product, ideates on product requirements with the team and drives it from design to implementation.

4. Action-oriented and dreams big. More importantly believes and has the ability of “Making it Happen !”

Why Aerchain

1. Be part of the engineering leadership team - You’ll have the opportunity to work with cross-functional teams and take key technology decisions to build future-forward products.

2. Build a truly disruptive product - We are building a platform that transforms the way S2P cycles happen in enterprises. Using data at every step, we plan on automating processes starting with requirement gathering to payments and customers love us!

3. Be part of the high-growth challenge - In the process of scaling from 1-10, we are sure that there are very exciting and challenging times ahead. The experience of being a part of this growth phase is unique and will fast track your career. You’ll obviously learn a lot!

PRIMARY ROLE:

The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

WHAT YOU'LL DO: 

·      Develop a growth strategy focused both on financial gain and customer satisfaction

·      Conduct research to identify new markets and customer needs

·      Arrange business meetings with prospective clients

·      Promote the company’s products/services addressing or predicting clients’ objectives

·      Prepare sales contracts ensuring adherence to law-established rules and guidelines

·      Keep records of sales, revenue, invoices etc.

·      Provide trustworthy feedback and after-sales support

·      Build long-term relationships with new and existing customers

·      Develop entry level staff into valuable salespeople

WHAT WE ARE LOOKING FOR:

·      Experience with lead generation and prospect management in the field of HR Services.

·      Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers

·      Persuasive and goal-oriented

·      Possesses an energetic, outgoing, and friendly demeanour

·      Able to professionally and confidently communicate with C-Level Executives

·      Bachelor’s degree or equivalent

·      1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close

·      Excellent analytical and time-management skills

·      Demonstrated and proven sales results

·      Ability to work independently or as an active member of a team