Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
- Handle student inquiries and provide clear, detailed information about courses, programs, and admission procedures.
- Counsel prospective students on appropriate course options based on their educational background, interests, and career aspirations.
- Follow up with leads through calls, emails, and in-person meetings to achieve monthly and quarterly enrollment targets.
- Coordinate with marketing and academic teams to ensure a smooth and efficient admission process.
- Maintain strong relationships with students by delivering exceptional customer service, contributing to student satisfaction and retention.
- Maintain accurate records of leads, follow-ups, and admissions in CRM systems or internal databases.
- Participate in promotional events, webinars, and information sessions as required.
Required Skills and Qualifications
- Minimum 2 years of experience in EdTech, educational sales, or student counselling.
- Fluency in Kannada, English, and Hindi (spoken and written).
- Strong communication, persuasion, and interpersonal skills.
- Ability to work independently and collaborate with teams effectively.
- Graduate degree in any discipline; additional certification in counselling, sales, or student guidance is an added advantage.
- Strong organizational skills, time management, and attention to detail.
- Proficiency in basic computer applications (MS Office, email, CRM tools) preferred.
Preferred Attributes
- Goal-oriented mindset with the ability to work in a fast-paced environment.
- Empathetic approach with excellent listening and counselling skills.
- Willingness to learn, adapt, and handle diverse student requirements.
Role :Ecommerce Executive
Location : Pune- Hadapsar
Industry: FMCG - Food Products (D2C Brand)
Employment Type: Full-Time, Permanent
Roles and Responsibilities:
1. Online Catalog Management
Ensure menu and product catalog hygiene across all e-commerce platforms.
Update product listings, descriptions, pricing, and availability.
Regularly audit online catalogs to identify and resolve bugs or inconsistencies.
2. E-Commerce Platform Operations
Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart,
Blinkit, and others.
Liaise with platform points of contact (POCs) to align on promotions, campaigns, and
strategies.
Coordinate with platforms to resolve technical or operational issues promptly.
3. Sales and Performance Optimization
Meet and exceed sales targets through data-driven strategies and promotions.
Formulate and execute marketing strategies to boost product visibility and increase sales.
Research and on board new e-commerce portals to expand the brand’s digital footprint.
Analyse sales trends, identify gaps, and optimize listings for maximum visibility and
conversion.
4. Customer Coordination
Address and resolve customer queries and complaints across e-commerce platforms.
Collaborate with customer service teams to enhance the buying experience and build
customer loyalty.
Implement strategies for improving customer satisfaction and online reviews.
5. Logistics and Order Fulfilment
Coordinate with production, warehousing, and logistics teams to ensure seamless order
fulfilment.
Track and resolve issues related to order delays, returns, and cancellations.
Monitor inventory levels to prevent stock outs or overstocking.
6. Online Reputation Management
Monitor and manage the brand’s online reputation across all platforms.
Respond to customer feedback and reviews professionally and promptly.
Work with the marketing team to implement strategies for maintaining a positive brand
image.
7. Data Analysis and Reporting
Use tools like Excel to analyse sales data, customer trends, and platform performance.
Generate and present weekly and monthly performance reports.
Provide actionable insights to optimize campaigns and product placements.
8. Collaboration and Coordination
Work closely with internal teams, including marketing, production, warehousing, and
logistics.
Partner with digital media teams to develop promotional campaigns for e-commerce
platforms.
Stay updated on the latest trends in the e-commerce landscape and implement best practices.
Desired Candidate Profile:
Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C
sectors.
Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart,
Flipkart, and similar platforms.
Skills:
Strong proficiency in Microsoft Excel for data analysis and reporting.
Excellent organizational and multitasking abilities.
Strong communication skills for internal and external coordination.
Analytical mind-set to identify trends and formulate data-driven strategies.Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).
Key Skills:
E-Commerce Management: Online catalog management, platform operations, order
fulfilment.
Digital Marketing: Campaign planning, lead generation, promotional strategies.
Customer Relationship Management: Handling customer queries, feedback, and reputation
management.
Data Analysis: Sales performance tracking, trend analysis, and reporting.
Logistics Coordination: Inventory and order flow management.
Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible
Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build a high-performance sales team to ensure customer satisfaction
Responsibilities
- Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines
- International Sales (Inbound / Outbound)
- Solution Sales
- Business Consulting & Account Management
- Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities.
- Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
- Quarterly/Annual revenue goal setting and resource planning to achieve them.
- Gathering requirements to understand the needs of clients, and their problem statements.
- Demonstrating solutions to stakeholders and getting closure by negotiating on price.
- Key Account Management for bigger revenue and becoming strategic partners
- Create effective strategies to target new markets after researching and analyzing competitor behavior, change in the market, etc.
- Work with the marketing team to increase engagement in target demographics
- Handle customer relations issues, enabling quick resolution and client satisfaction
- Managing and defining Outbound lead channels which includes data research on targeted companies, campaign management, and follow-up management.
- Attend networking events, community events, and hearings to generate leads
- Upsell additional products as the need arise
Desired Skill
- Knowledge of legalities and compliances in staff augmentation in the IT industry
- Proven ability to influence cross-functional teams
- Good communication skills
Adobe Illustrator● Develop a true-to-us visual language and tool kit to shape and etch brand
in the minds of customers
● Conceptualise and execute beautiful designs for brand touchpoints — organic
social, paid ads, emails, website banners, print ads and campaign-specific art
● Collaborate with cross-functional teams like Product and Tech, to support them in
the design-related parts of their projects
● Display an impeccable level of craft, attention to detail and consistency in your
use of brand elements, layouts and typography
● Co-create memorable brand IPs and one-of-a-kind campaigns
● Stay updated with best-in-class work to bring creative excellence to everything
you do
● Be a custodian of our brand guidelines and ensure the organisation fully imbibes
them as a way of life
Requirements :
● A bachelor’s degree in visual communication or a related course
● 1-3 years or 4+ of experience in an ad agency or an e-commerce company/startup
● Strong understanding of Adobe Photoshop, Illustrator and In-design
● Exposure to animation, motion graphics and UX design (a plus)
● An ability to wear multiple hats — from a design thinker to creator
● An obsession with tiny details, clean design and alignment
● Knowledge of design rules, principles and frameworks (you know them well
enough to understand when to break them)
● An understanding of what ticks on social media
● The ability to give creative direction for design-related projects (photoshoots,
video content and customer design sketches) and other brand pieces (brand
films, social campaigns and customer delight projects)
Position Responsibilities :
- Prime focuses on installation, testing, and configuration for Oracle, ASM, backup/recovery, security, monitoring, maintenance, logging, HA, and DR setup.
- Managing hundreds of Oracle databases using more innovative routines/tools to identify the opportunities for better security and availability
- Setup and manage Oracle OEM
- Analyze, solve, and correct issues in real time
- Bring standards across environments and products by developing SOPs.
- Optimize day-to-day operations and bring efficiencies
- Plan and implement industry best practices for the best utilization of available resources
- Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined
- Work with cross-functional teams to assist in application and hosting optimization
- Respond effectively to high-priority issues and incidents when needed
- Provide Technically expertise and training to internal and external teams for Oracle Administration
- Work independently and with a global team on highly specialized projects
- Provide on-call support as required
- Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.
Qualifications :
- 10+ years of Oracle DBA experience, at least 4 of which are in 12c or newer with multitenancy in a virtualized environment, AWS is preferred
- In-depth knowledge and extensive hands-on experience with Oracle, Grid, ASM, OEM, Fleet Management, RMAN, Data Guard, TDE, CMU, Patching, and other critical components of Oracle
- In-depth knowledge of Pluggable Databases, Virtualize Platform, Linux OS environments, and operating system Internals
- Thorough understanding of configuration options, configurable components, concepts, and technologies
- Strong expertise and hands-on with installation, configuration, backup, and restoration of all data
- Extensive experience in troubleshooting and maintaining 100+ database instances using a variety of tools
- Experience with large-scale database management designs, best practices, and issues
- Good experience with database scripting Shell/python scripting to manage effort-consuming tasks in a more innovative way
- Excellent verbal and written communication skills
- Excellent time management and prioritization skills with an ability to escalate concerns or questions
- Data-driven solid analytical skills, ability to create reports and present decision-supporting data/patterns
- A plus is knowledge and experience in OCI (Oracle Cloud Infrastructure), Snowflake, and Rubrik.
- Individuals will be working European hours to support Denmark.
- Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.
- Improves and contributes towards the team's delivery process and raises change requests appropriately. Can estimate the effort required and ensure priority & urgency are understood. Ensures appropriate monitoring is in place.
- Displays good skills in executing and creating solutions for toil reduction and efficiency. Exercises abilities in troubleshooting, critical thinking, and problem-solving.
- I can handle all incidents and lead incident response with appropriate communication. I take a systematic approach to problems and see them through to the conclusion.
- Deliver business value by improving functional/product knowledge by executing best practices and contributing ideas toward innovation.
- Ability to exercise analytical and technical thinking across multiple areas of responsibility.
- When delivering tasks, collaborating, and managing feedback, the sphere of influence influences the supervisor, peers, clients, and other teams. Decisions' impact affects a wide range of teams or areas of responsibility and facilitates the crafting and implementation of strategies.
NodeJS (Node.js)
MongoDB
ExpressArea
We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.
Role
We are looking for a Software Engineer - NodeJS to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using Nodejs best practices. As a Nodejs Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end.
Responsibilities
-
Collaborate with front-end and back-end developers and designers to build website following client requirements
-
Create clear, simple, and reusable code
-
Develop all server-side logic, including data storage to optimize website performance
-
Identify programming bottlenecks and bugs and find fixes
-
Test, update and validate web applications to be used on different web browsers
-
Execute automated testing platforms and system tests
Qualifications
-
BSc/BE/BTech in Computer Science, Engineering or a related field
-
At least 2+ years of experience with JavaScript and Node.js
-
Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.
-
Familiarity with Docker and AWS infrastructure
-
Understanding of data security principles
-
Proficiency in JavaScript, web stacks, libraries, and frameworks
-
Strong analytical and problem-solving aptitude skills
Amazon Web Services (AWS)
Data Analytics
JavaWho are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
What sets us apart from the rest?
With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.
We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.
The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures
“Hustle Mode ON” is something we live by.
Our Team:
The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.
Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Your Opportunity:
As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.
Your Responsibility:
- Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
- Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
- Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
- Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
- Work with cross-functional teams to address all technical dependencies
- Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
- Actively participate in technical innovations, external presentations, technical publications etc.
- Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
- Deploy and monitor products on Cloud platforms
Our Ideal Candidate:
You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.
Your Qualifications:
- 11+ years of experience as an Engineer
- Ability to work with teams in a collaborative and productive manner
- Strong computer science fundamentals in data structures and algorithms
- A self-motivated learner and builder with strong customer focus and obsession with quality
Must-Have:
- Strong Expertise in Backend Technologies- Java, Spring Boot, etc
- Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
- Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
- Hands-on in Architecting and developing large scale applications
- Hands-on debugging skills
- Design for performance, scalability, fault tolerance and high availability
Good to have:
- Experience in Client-side technologies such as jQuery
- Experience in Front End Technologies is good to have (Javascript, React)
- Experience with Storage systems - NoSQL (Cassandra/MongoDB)
- Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features
Behavioural traits:
- Excellent communication and technical leadership skills
- Can-do attitude to take BIG problems by their horns and solve them
- Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
- Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Responsibilities:
· Identify strong potential prospects and generate quality leads from designated target geographies.· Using different online research tools to extract the contact information of prospects.
· Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
· Identify the decision-maker through different channels and ensuring the optimum conversion within a short span of time.
· Understand complex requirements of the prospects and bringing up the projects for the company.
· Continue prospect engagement and account management throughout the sales cycle until closure.
· Independently collaborate with the technical
· team for presentation with prospects.
Skill & Experience Required
· Good written and oral communication without MTI is a must
· Strong research and analytical skills.
· Proficient with international Call Centres with a minimum of 1-2 years of US & Australian IT project acquisition experience.
· Strong interpersonal skills, ability to handle the profiles independently and in a team.
Kubernetes
DockerAmazon Web Services (AWS)
Jenkins- Solve complex Cloud Infrastructure problems.
- Drive DevOps culture in the organization by working with engineering and product teams.
- Be a trusted technical advisor to developers and help them architect scalable, robust, and highly-available systems.
- Frequently collaborate with developers to help them learn how to run and maintain systems in production.
- Drive a culture of CI/CD. Find bottlenecks in the software delivery pipeline. Fix bottlenecks with developers to help them deliver working software faster. Develop and maintain infrastructure solutions for automation, alerting, monitoring, and agility.
- Evaluate cutting edge technologies and build PoCs, feasibility reports, and implementation strategies.
- Work with engineering teams to identify and remove infrastructure bottlenecks enabling them to move fast. (In simple words you'll be a bridge between tech, operations & product)
Skills required:
Must have:
- Deep understanding of open source DevOps tools.
- Scripting experience in one or more among Python, Shell, Go, etc.
- Strong experience with AWS (EC2, S3, VPC, Security, Lambda, Cloud Formation, SQS, etc)
- Knowledge of distributed system deployment.
- Deployed and Orchestrated applications with Kubernetes.
- Implemented CI/CD for multiple applications.
- Setup monitoring and alert systems for services using ELK stack or similar.
- Knowledge of Ansible, Jenkins, Nginx.
- Worked with Queue based systems.
- Implemented batch jobs and automated recurring tasks.
- Implemented caching infrastructure and policies.
- Implemented central logging.
Good to have:
- Experience dealing with PI information security.
- Experience conducting internal Audits and assisting External Audits.
- Experience implementing solutions on-premise.
- Experience with blockchain.
- Experience with Private Cloud setup.
Required Experience:
- B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience.
- You need to have 2-4 years of DevOps & Automation experience.
- Need to have a deep understanding of AWS.
- Need to be an expert with Git or similar version control systems.
- Deep understanding of at least one open-source distributed systems (Kafka, Redis, etc)
- Ownership attitude is a must.
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each and every day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
Thats what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
NodeJS (Node.js)
Angular (2+)MongoDB
React.js
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon