Customer Experience Specialist

Roles and Responsibilities :-

● Test the overall system using appropriate testing techniques and

instruments.

● Applying the appropriate test measurements and metrics in the product.

● Execute all levels of testing (Integration, Regression and Sanity).

● Design and develop automation scripts when needed.

● Detect and track software defects and inconsistencies.

Skill set required :-

● critical thinking and analytical skills to examine bug reports and prioritize

necessary tests

● Logical and creative mindset.

● Should be able to work on testing tools and technologies.

● Knowledge of Software Development Life Cycle

● Knowledge of Software Test Life Cycle

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

‍

• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

‍

Requirements:

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

Roles and Responsibilities

1.

Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.

Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.

Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.

Oversee and facilitate MHFAI instructors for training and upskilling.

5.

Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.

Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.

Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.

Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.

Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10.

Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11.

Provide support in other operational functions of MHFA as needed.

Requirements:

•

1-5 years in clinical work and / or mental health training

•

Qualification: Msc. Counselling Psychology

Msc. Applied Psychology (any specialization, preferably HR Specialization ) Master of Social work

•

Experience in Clinical Practice / Research

•

Exposure to mental health training and created content or training on Mental Health for Adult

•

Experience of having previously worked in organized group is desirable

Read less

Responsibilities:

· Prepare periodic reports, such as summaries and dashboards, for the senior management, that provide Revenue and Resource Utilization pipeline, and present current status on various dimensions such as project management, execution, quality of delivery, process compliance and project profitability.

· Executing various revenue and non-revenue related contracts, and renewing those well in time. Tracking actual v/s the targets on weekly basis, and preparing specific Project wise Profitability Reports.

· Provide inputs on revenue comparison and arriving at a benchmark.

· Report revenue leakage by tracking non-billed hours put in by the resources in each project.

· Reviewing the rates and renewing them based on the inputs received from the manager.

· Collaborate closely with auditors, internal engineering and functional teams to keep the organization ready for audits through proper planning, internal audits and keeping evidences ready, and finally getting the organization audited from external agencies.

· Drive status meeting with the relevant stakeholders, leaders and mangers to check the status of various goals and initiate action through right channel wherever it is needed.

· Participate in Project Retrospective Meetings and record action items, and ensure that they get closed in timely manner.

· Maintain up-to-date documents related to the tasks managed by self.

Essential Skills (Technical):

· Excellent written and oral communication skills.

· Hands on experience in creating procedural documents and reports.

· Sound knowledge of business operations such as revenue, profitability, utilization of resources.

· Exposure to working with Senior Management team, and understanding their vision as well as way of working.

· Hands on experience in tools, such as MS Excel, Power-point, MS Word, Google Sheets, Docs, and One Drive to create various reports, documents and presentations.

· Exposure to document management systems.

Essential Skills (Leadership):

· Self-motivated, and have ability to manage and motivate the teams.

· Ability to drive the function and achieve the goal.

· Sense of ownership.

· Flair for data collection, maintenance and ability to draw conclusions from a maze of data points, and present it in a right way.

· Drive the communication in a positive and result oriented way.

· Getting the support from people not directly reporting and resolving the conflicting goals in a professional way, and work as a mediator wherever required. Great interpersonal skills.

· An eagle’s eye for detail.

· Focus on organization, rather than on any individual, from goals and work perspective.

Job Title:

 Senior software Development Engineer

Department:

 Android - Technology

Based at:

 Bangalore

Reports to:

Engineering Manager

Experience:

 4 years to 7 years

Required Qualification:

 B.tech from Top tier college

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

Company URL: https://porter.in/

Porter has multiple mobile apps used by our consumers - app used by our customers to place on-demand orders, app used by our drivers to service those orders, and app used by fleet owners to manage their vehicles on our platform. Each of these apps is frequently iterated over to improve functionality and experience. In such a fast paced environment, we expect our mobile developers to develop and maintain these complex apps with a heavy focus on code design to keep the code easily extensible and maintainable.

Responsibilities:

● Participate in the product life cycle to understand directly from the Product Team the expected behavior of the apps and the use cases being implemented.

● Participate in design discussions with heavy focus on modeling entities and interactions, following architectural patterns like MVP, MVVM, Clean Architecture, etc.

● Collaborate with cross-functional teams - backend teams for finalizing APIs, design team for UI / UX, QA team for testing, etc.

● Participate in iteration planning to give effort estimates.

● Write clean, readable, maintainable and performant code following well established design principles.

● Write Unit Tests and Integration Tests to ensure correctness.

● Track, debug and fix bugs & crashes escalated.

● Ensure the apps are performant - no memory leaks, no frame drops, battery usage, etc.

● Explore and evaluate new technologies, tools and SDKs as may be necessary to improve the entire development pipeline.

● Work with cross-platform technologies, like Kotlin Multiplatform, to ensure consistency of features and code reuse across Android / iOS platforms.

Technologies:

● Languages: Kotlin, Java, SQL

● Frameworks: RIBs, Kotlin Multiplatform, Spek

● Architectures: MVVM, MVP, Clean Architecture, etc

● Libraries: Kotlin Coroutines, RxJava, Dagger2, Ktor, Jetpack, etc

● Integrations: AWS services, Payment Gateways (Razorpay, etc), Google Maps, Firebase, etc

Products & Systems Overview

You will be contributing to products concerning both customers and partner drivers.

● Customer App:

■     All orders serviced by Porter are placed from this app making it our primary business driver.

■     To keep the code for this large complex app maintainable, there is a heavy emphasis on good design and architecture. Currently the RIBs framework is used to break the code recursively into smaller components.

■     To ensure feature parity and consistency across our Android and iOS platforms, we use Kotlin Multiplatform to re-use business logic code across the two platforms.

● Partner App:

■     All orders serviced by Porter are fulfilled by drivers using this app.

■     Given that the app is expected to run for long hours on cheaper phones there is a heavy emphasis on keeping the apps performant - optimizing battery consumption and memory usage.

■     The app serves as a medium for onboarding - providing functionality for partners to upload and verify their documents using Image Processing.

■     To train the drivers for every new feature launched, we provide a guided audio-visual training session - using visual cues like hint to click / swipe with synchronized pre-configured audio to guide him through the sequence of steps.

● Fleet Owner Apps:

■     A multi-platform app for fleet owners to manage their drivers and track their performance and earnings on our platform.

Qualification Prerequisites

● Experience: >= 4 years in Android development

● Proficiency with Android framework and Kotlin.

● Experience in designing, writing and maintaining a large complex app code base.

● Experience with design patterns like MVP, MVVM, Clean Architecture, etc.

● Experience with reactive & asynchronous programming using RxJava / Coroutines / Flows

• 3+ years of working experience using NodeJS
• Knowledge on Express and/or React Js added advantage
• Experience in MongoDB and/or Postgres
• Experience in designing and developing serverless applications
• Knowledge of SOLID principles, Design patterns
• Good debugging skills using modern Dev Tools
• Experience with RESTful API development and integration
• Microservice experience is preferred
• Experience in Unit tests, code reviews
• Experience in cloud platforms – AWS is a plus
• Ability to up-skill in new technologies
• Innovative thinker with strong problem-solving skills

• NodeJS 
• NPM
• RESTful API
• Microservice
• MongoDB
• Postgres

• Hands-on design and coding are mandatory.
• Design and develop new features and functionality for a consumer e-commerce product with rich UI content.
• 5+ years of experience in building single-page applications using modern JS frameworks.
• Expertise in React JS, ES6, HTML5, SCSS, and related technologies.
• Experience building front-end for products from scratch.
• Experience in building REST API, preferably using .Net Web API.
• Should have good experience with application design, implementation, maintenance, diagnosing/correcting issues, and maintaining compliance with industry security standards under minimal direction.
• Research and evaluate new software, frameworks, and techniques to provide recommendations to the division.
• Implement defect free quality code by writing appropriate unit-tests and regression tests.
• Should possess excellent Interpersonal and communication skills.
• Bachelor's degree in Computer Science or a technical field.

• Experience in developing large scale, highly available, complex front-end development using JavaScript, React.js and ReactNative.
• Strong knowledge in both web and mobile application development.
• Knowledge, skills, and experience to write detailed design documentation, and functional specifications for application development.
• Write well designed, efficient, reusable, and reliable code.
• Experience with popular React.js workflows (such as Flux or Redux).
• Work with other senior Developers to resolve/debug program errors.
• Knowledge and ability to apply OOD (Java, HTML, XML, Java Script, and Patterns) and impact to the application development process.
• Knowledge of Agile development methodologies (preferably Scrum).
• Knowledge of database design and data structure libraries,(e.g., Immutable.js).
• Developing new user-facing features using React.js.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design development and deployment.
• Experience with data structure libraries,(e.g, Immutable.js).
• Contributing to team meetings, troubleshooting development.
• Good understanding of HTML CSS and front-end design technologies.

• Ability to establish and maintain effective working relationships, supporting company leadership and other team members.
• Ability to manage multiple and changing priorities/tasks.
• Must like to continuously improve code, product and process.
• Must work with a strong professional and ownership mindset.
• Strong working experience in JavaScript, ReactNative and ReactJs is required.
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Proficiency in Typescript.
• Should have hands-on experience with testing libraries like jest & enzyme.
• Must be strong in logic and coding abilities.
• Strong analytical and problem-solving skills.
• Must be passionate and self-motivated.
• Excellent team player and good communication skills.