Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
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Founded in 2013, our client is headquartered in Ahmedabad, Gujarat. Their products are Bank Statement Analyzer, Financial Statement Analyzer and Invoice Analyzer and some of their clients include KPMG, Bank of Baroda, Home Credit, Loanwiser, etc.
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- Being the default point of contact in all customer account management related matters
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What you need to have:- 3 to 5+ years of Account Management experience
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Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
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- Unparalleled learning opportunities in the company of ridiculously smart folks, with very high levels of expertise in their respective functions.
- Fantastically transparent, vibrant and positive work culture.
Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
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The company is one of the fastest-growing B2B SAAS Marketplace to procure industrial materials. The startup is generating an Annual Revenue of Rs. 100 Crore. You will get to work in a fast-paced environment with a brilliant agile tech team led by top engineers.
Location: Pune, 3 months Remote then Work from Office or Hybrid Working
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2. Should have good knowledge of databases like Linux.
3. As part of the brains of the startup, You are smart, creative, and love solving business challenges and thereby find new ways to propel the growth of the company.
4. You are passionate about the growth and want to become a future technical leader within the company. Your work and attitude should reflect your commitment for the same.
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2. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
3. Ensure timely completion of development activity.
4. Prepare training documents and provide training to internal teams on tools.
5. Consult, design, and develop well-structured, scalable in-house tools.
6. Should be able to write optimized business logic for business functions
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- Provide technical expertise to design efficient data ingestion solutions to consolidate data from RDBMS, APIs, Messaging queues, weblogs, images, audios, documents, etc of Enterprise Applications, SAAS applications, external 3rd party sites or APIs, etc through ETL/ELT, API integrations, Change Data Capture, Robotic Process Automation, Custom Python/Java Coding, etc
- Development of complex data transformation using Talend (BigData edition), Python/Java transformation in Talend, SQL/Python/Java UDXs, AWS S3, etc to load in OLAP Data Warehouse in Structured/Semi-structured form
- Development of data model and creating transformation logic to populate models for faster data consumption with simple SQL.
- Implementing automated Audit & Quality assurance checks in Data Pipeline
- Document & maintain data lineage to enable data governance
- Coordination with BIU, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc
Requirements
- Programming experience using Python / Java, to create functions / UDX
- Extensive technical experience with SQL on RDBMS (Oracle/MySQL/Postgresql etc) including code optimization techniques
- Strong ETL/ELT skillset using Talend BigData Edition. Experience in Talend CDC & MDM functionality will be an advantage.
- Experience & expertise in implementing complex data pipelines, including semi-structured & unstructured data processing
- Expertise to design efficient data ingestion solutions to consolidate data from RDBMS, APIs, Messaging queues, weblogs, images, audios, documents, etc of Enterprise Applications, SAAS applications, external 3rd party sites or APIs, etc through ETL/ELT, API integrations, Change Data Capture, Robotic Process Automation, Custom Python/Java Coding, etc
- Good understanding & working experience in OLAP Data Warehousing solutions (Redshift, Synapse, Snowflake, Teradata, Vertica, etc) and cloud-native Data Lake (S3, ADLS, BigQuery, etc) solutions
- Familiarity with AWS tool stack for Storage & Processing. Able to recommend the right tools/solutions available to address a technical problem
- Good knowledge of database performance and tuning, troubleshooting, query optimization, and tuning
- Good analytical skills with the ability to synthesize data to design and deliver meaningful information
- Good knowledge of Design, Development & Performance tuning of 3NF/Flat/Hybrid Data Model
- Know-how on any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc) will be an advantage.
- Ability to understand business functionality, processes, and flows
- Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently
Functional knowledge
- Data Governance & Quality Assurance
- Distributed computing
- Linux
- Data structures and algorithm
- Unstructured Data Processing
Python
Kubernetes
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Full Stack Developer - Averlon