Customer Experience Specialist

Job Description - Reservations Executive

 Process telephone and email reservations according to room and rate availability,

ensuring that full and accurate details are obtained and input accordingly into PMS.

 Deal with travel agent bookings, vouchers and credit requests, ensuring that the

hotel’s policy is adhered to at all times.

 Process all reservations and extranet messages ensuring that all bookings are

accurate.

 To be fully conversant with rate groups and sales accounts procedures.

 To ensure that all reservations standards and procedures are met with regard to

reservations and system input.

 Update reservations, to input and record cancellations and amendments, making

sure all bookings are accurate.

 To liaise with sales, marketing and operations teams to ensure that VIP guests are

recognized as part of the VIP procedures, including room allocations, amenities and

arrival welcome.

 To determine from reservations any sales leads for future business and ensure these

are passed to the sales department.

 Ensure reservations are taken accurately & traces are in place for the front office to

follow up as required.

Job Description for Visa Filing and Administrative Executive

Location: Remote (Work from Home)

Time Zone: Canada & US working hours

Employment Type: Full-Time

Compensation: Based on experience

Reports To: RCIC / Business Lead

About the Role

We are seeking a highly motivated ​​​​​​​​​​​​​​Visa Filing and Administrative Executive​​​​​​​ to join our team. In this role, you will provide critical support to an RCIC-led immigration practice while also managing a variety of administrative and operational tasks. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a professional and confidential manner.

________________________________________

Key Responsibilities

Immigration Support

•   Prepare and review immigration applications, supporting documentation, and forms.

•   Maintain and update client files, ensuring accuracy and adherence to deadlines.

•   Communicate with clients to collect necessary information and provide regular updates on case progress.

•   Research immigration programs, requirements, and regulatory changes as needed.

•   Safeguard all client information in compliance with privacy and regulatory standards.

Administrative & Business Support

•   Manage day-to-day administrative tasks including scheduling, email correspondence, and document preparation.

•   Assist with bookkeeping activities such as expense tracking, invoice preparation, payroll support, and record management.

•   Coordinate projects, track timelines, and ensure timely follow-ups.

•   Conduct research to support business operations, including vendors, suppliers, and process improvements.

•   Draft reports, summaries, and spreadsheets for internal use.

•   Provide additional administrative support to ensure smooth business operations.

________________________________________

Qualifications

•   Minimum 2 years of experience in relevant field. 

•   Experience in immigration, legal, or administrative support (preferred).

•   Exceptional attention to detail with the ability to handle sensitive information discreetly.

•   Strong organizational and time management skills.

•   Excellent written and verbal communication abilities.

•   Proficiency in Microsoft Office Suite and Google Workspace.

•   Familiarity with bookkeeping or accounting processes.

•   Knowledge of the Federal Government Immigration Portal (an asset).

•   Strong research skills with the ability to present findings clearly.

We are seeking an experienced and driven SEO Manager to lead our SEO team and develop strategic plans to increase organic traffic, improve search rankings, and drive overall SEO performance for TrustCapital.com.

Key Responsibilities:

• Develop and execute comprehensive SEO strategies to improve rankings and drive organic traffic.
• Oversee the SEO team, ensuring alignment with business objectives and cross-functional collaboration.
• Perform regular SEO audits to identify opportunities for improvement.
• Monitor, analyze, and report on SEO performance using tools like Google Analytics, SEMrush, and Ahrefs.
• Stay up-to-date with the latest SEO trends and best practices.

Skills & Experience:

• 5+ years of experience in SEO, with a proven track record in improving organic traffic.
• Strong leadership and team management skills.
• Expertise in technical SEO, content SEO, and link-building strategies.
• Proficiency with SEO tools (Google Search Console, SEMrush, Ahrefs, etc.).

• Build our digital marketing roadmap
• Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
• Measure ROI and KPIs and prepare budget
• Develop specific campaigns to create and maintain high levels of customer interaction
• Oversee our social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Forecast sales performance trends and act proactively to increase our market segment
• Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
• Motivate digital marketing team to achieve goals
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology developments

Data Scientist-

We are looking for an experienced Data Scientists to join our engineering team and

help us enhance our mobile application with data. In this role, we're looking for

people who are passionate about developing ML/AI in various domains that solves

enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering

problems.

As one of the earliest members in engineering, you will have the flexibility to design

the models and architecture from ground up. As any early-stage start-up, we expect

you to be comfortable wearing various hats, and be proactive contributor in building

something truly remarkable.

Responsibilities

Researches, develops and maintains machine learning and statistical models for

business requirements

Work across the spectrum of statistical modelling including supervised,

unsupervised, & deep learning techniques to apply the right level of solution to

the right problem Coordinate with different functional teams to monitor outcomes and refine/

improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation

Identify unexplored data opportunities for the business to unlock and maximize

the potential of digital data within the organization

Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data

Qualifications

3+ years of experience solving complex business problems using machine

learning.

Fluency in programming languages such as Python, NLP and Bert, is a must

Strong analytical and critical thinking skills

Experience in building production quality models using state-of-the-art technologies 

Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is

desirable Ability to collaborate on projects and work independently when required.

Previous experience in Fintech/payments domain is a bonus

You should have Bachelor’s or Master’s degree in Computer Science, Statistics

or Mathematics or another quantitative field from a top tier Institute

Proven experience as a UX Designer, UI Designer or similar role

Proficient in Knowledge of HTML/CSS; JavaScript is a plus

Strong portfolio of design projects

Background in project management and research

Familiarity with interaction design and information architecture

Proficient in design software

Problem-solving aptitude

Analytical mind with a business acumen

Excellent communication skills

PRIMARY RESPONSIBILITIES :-

• Designing Websites with responsive layouts.
• Designing Mobile Apps.
• UX Flow Designing for App & Web Apps.
• Co-ordination with client and get the best creative outcome in terms of design.
• Able to design digital media artworks for social media, websites, print media.
• Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
• Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
• Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
• Take a lead role in managing the design and creative elements of products for website and app.
• Managing graphic designs from conception to deliver

REQUIREMENTS :-

• 4+ years design experience, preferably in an interactive agency.
• Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
• Strong time-management skills and ability to prioritize.
• Experience working to meet team-based project outcome.
• You are a strong team player who can collaborate effectively with different stakeholders.

We're looking for Senior Node js backend developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Node js based backends and APIs using a microservice architecture.

Bonus Skill : Experience with ReactJs, Postgres

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required

1. A passion for Javascript based solutions and an extremely strong understanding of JavaScript

2. Proficiency in Node js and Express based development

3. Stong experience in building scalable REST APIs

4. Experience in implenting API security using tokens, encryptions keys and other methods

5. A proved history of building scalable and secure web applications and APIs with Node js using a microservice architecture

6. Working experience with API Gateways

7. Experience with Docker

8. Experience in maintaining code via Git workflows

9. Ability to work independantly or as a part of a team

10. Ability to work in an Agile environment

Responsibilities

1. Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge

2. Building high quality code using coding standards based on the SRS/Documentation

3. Building component based, maintainable, scalable and reusable backend libraries/modules.

4. Building & documenting scalable APIs on the Open Spec standard

5. Unit testing development modules and APIs

6. Conducting code reviews to ensure that the highest quality standard are maintained

7. Securing backend applications and APIs using industry best practices

8. Troubleshooting issues and fixing bugs raised by the QA team efficiently.

9. Optimizing code

10. Building and deploying the applications