Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Shubham Vishwakarma
Full Stack Developer - Averlon
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🔥 Mandatory Skills :
Python, SQL, Spark, AWS (S3, Glue, EMR, Redshift, Athena, Lambda), DBT, ETL/ELT pipeline development, Airflow/Step Functions, Data Lake (Parquet/ORC/Iceberg), Terraform & CI/CD, Data Governance & Security
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- Orchestrate workflows using Airflow, Step Functions, or AWS-native tools
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- Strong Python (including AWS SDKs), SQL, Spark
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Department: IT
Location: [Company Name]
Reports to: HR Manager or HR Business Partner
Overview:
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people they love.
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Owning and managing our cloud infrastructure on AWS.
Working as part of product development from inception to launch, and own
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Ensuring a high availability production site with proper alerting, monitoring and
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Creating an efficient environment for product development teams to build, test
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Use infrastructure as code and the best of methods and tools in DevOps to
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4 years of industry experience in a similar DevOps role, preferably as part of
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on the product and/or the team.
Deep knowledge in AWS and the services available. 2 years of experience in
building complex architecture on cloud infrastructure.
Exceptional understanding of containerisation technologies and Docker. Have
had hands on experience with Kubernetes, AWS ECS and AWS EKS.
Experience with Terraform or any other infrastructure as code solutions.
Able to comfortably use at least one high level programming languages such
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Good understanding of security in web technologies and cloud infrastructure.
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Clear and responsive communication.
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●Familiarity with some ORM (Object Relational Mapper) libraries like Sequelize is required.
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Full Stack Developer - Averlon