Customer Care Executive

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role: 

Lead & Scale a High-Growth Inbound SaaS Sales Team We are looking for a hands-on Sales Team Leader – Inbound SaaS to own revenue outcomes and lead a team of inbound Business Consultants. This role is ideal for someone who has closed inbound SaaS deals, handled monthly revenue targets, and is ready to build, coach, and scale a high-performing sales team. You will work with high-intent inbound leads, sell a category-leading SaaS product, and play a critical role in driving MyOperator’s revenue growth.

What You’ll Own

• Lead, mentor, and manage a team of inbound Business Consultants to achieve monthly MRR targets
• Drive daily execution through stand-ups, pipeline reviews, and deal strategy discussions
• Own conversion metrics across calls, demos, closures, and revenue
• Ensure strong CRM hygiene, process adherence, and forecast accuracy

Revenue & Process Ownership

• Deliver consistent achievement of revenue and closure targets
• Ensure fast, high-quality follow-ups across all inbound leads
• Support negotiations, deal closures, and retention of key customers.

Training & Team Development

• Identify performance gaps and partner with L&D to strengthen sales capability
• Conduct regular role-plays, feedback sessions, and coaching conversations
• Build a strong, motivated, and accountable sales culture

Qualifications

Who Should Apply (tightened & clearer)

• 4–6 years of experience in B2B Inside Sales / SaaS Sales
• Minimum 2 years of team-handling experience with revenue ownership
• Proven success in inbound sales environments with monthly targets
• Strong experience using CRM tools (Zoho preferred)
• High ownership mindset, data-driven approach, and strong communication skills
• Experience in SaaS / cloud telephony / communication technology is a plus

Why Join MyOperator

• Work in a high-growth SaaS environment with strong inbound demand
• Clear ownership of revenue and team performance
• Fixed salary + performance-driven incentives with real upside
• Opportunity to sell and scale impactful AI-powered SaaS solutions

Designation & Key Objectives: Graphic Designer

● Conceptualization to Execution: Plan, Design and Develop graphics based on requirements. Assisting and creating concepts for SALE, Shoot, Launch Campaigns.

● Basic 2D Animation: Creation of 2D animation for videos and ads.

● Assisting and creating ECOM wireframes for SALE, Product launches etc.

● In addition to the above, ideas related to print, retail and hoardings could be implemented too.

Qualifications and Functional Competencies

● A strong background in graphic design

● Knowledge of the latest graphics & video tools and software - Photoshop, Illustrator, Premier Pro, InDesign, After Effects

● Knowledge of current fashion design trends is a plus

● UI knowledge - desktop & mobile is a plus

● Vendor interaction and development abilities

● Should be able to multitask

Description

Job Summary

We are seeking a visionary Senior AI Engineer with a minimum of 3+ years of experience to lead the development of an advanced AI system leveraging CrewAI and LangChain tools to build intelligent, collaborative multi-agent systems for the logistics domain. The role includes designing AI agents capable of handling complex tasks, optimizing workflows, and conducting A/B and beta testing to ensure robust, scalable performance under diverse conditions. This is an opportunity to shape cutting-edge AI systems and revolutionize logistics operations.

Responsibilities:

1. Design & Architecture:

 Architect and implement a multi-agent AI system using CrewAI for task collaboration, communication, and real-time logistics optimization.

 Integrate LangChain tools for natural language understanding, contextual reasoning, and knowledge retrieval.

 Ensure the system is designed to allow comprehensive testing, iteration, and improvement.

2. AI Agent Development:

 Develop autonomous agents capable of dynamic decision-making, task delegation, and seamless inter-agent communication.

 Use LangChain to enhance agent capabilities, such as reasoning over unstructured data and interfacing with external knowledge bases.

3. A/B Testing & Experimentation:

 Design and execute A/B tests to compare AI agent strategies, workflows, and decision-making models under varying scenarios.

 Develop and implement metrics for evaluating system performance (e.g., latency, accuracy, scalability).

 Use experimentation frameworks to test hypotheses and gather insights on system improvements.

4. Beta Testing & Real-World Simulation:

 Set up controlled beta testing environments that mimic real-world logistics operations.

 Simulate edge cases, bottlenecks, and high-load scenarios to ensure system robustness and scalability.

 Gather feedback from beta users and iterate on the system to address discovered issues.

5. Progress Demonstration:

 Develop dashboards and visualizations to showcase key performance indicators (KPIs) and test results.

 Implement tools to log and track agent interactions, decision outcomes, and error rates in real-time.

 Regularly present progress to stakeholders, highlighting improvements and areas for refinement.

6. Optimization & Scalability:

 Optimize multi-agent interactions and resource allocation for real-world logistics challenges.

 Ensure the system scales seamlessly for complex operations involving high volumes of agents and data.

7. Integration:

 Seamlessly integrate the multi-agent system with logistics platforms, such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).

 Use LangChain tools to connect agents to APIs, external knowledge graphs, and live data streams.

8. Collaboration & Leadership:

 Lead a team of engineers in developing advanced AI solutions, mentoring them on testing frameworks and innovative technologies like CrewAI and LangChain.

 Collaborate with cross-functional teams to align AI development with business needs.

9. Research & Innovation:

 Stay updated on the latest advancements in multi-agent systems, LangChain, CrewAI, and testing frameworks.

 Introduce cutting-edge techniques to continuously improve the AI system’s performance.

Required Qualifications:

Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).

Experience:

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

Technical Skills:

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Strong understanding of A/B testing platforms and methodologies for AI systems.

• Expertise in building beta testing pipelines and real-world simulation environments.

• Familiarity with distributed systems, reinforcement learning, and natural language processing (NLP).

• Proficiency in using LangChain tools for chaining tasks, knowledge retrieval, and reasoning.

• Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).

• Good to have experience in Cursor & MCP.

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

Preferred Qualifications:

 Experience in logistics systems, such as route optimization, shipment tracking, and demand forecasting.

 Familiarity with graph theory, network optimization, and blockchain for agent security.

 Background in designing scalable systems tested under diverse operational conditions.

Soft Skills:

 Strong analytical and problem-solving abilities.

 Ability to communicate technical concepts effectively to stakeholders.

 Leadership skills for mentoring teams and guiding project execution.

Key responsibilities:

• Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment
• Understand how our applications operate, are structured, and how customers use them
• Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring and supporting systems for customers
• Participate with the engineering and operations teams to define plans for standardizing, scaling and enhancing our products and the services utilized to deploy/install/release those products
• Participate in interactions with customers as a technical expert for product subsystems
• Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications
• Other duties from time to time as determined by management

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Job Profile: Business Development Associate (BDA)

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

Applicant Trainee Program

Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.

Preferred Skill Sets:

Have a keen interest and deep understanding of the Indian education sector.

Interested in mentoring and guiding students.

Having a knack for sales

Good interpersonal and presentation skills.

Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)

Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.

Business Development Associate - Center Sales Associate, Inside Sales Associate

Sector: Sales 

Locations: Across India

Working Days:6 days work week (Saturday and Sunday Mandatory working) 

CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training) 

During the Training program:  4-6 weeks 

How to proceed: You can also fill the following form 
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform

Important Steps: 

1. Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
2. Result declaration will be done within 7 working days

Should have Passion to learn and adapt new technologies, understanding,

solving/troubleshooting issues and risks, able to make informed decisions and ability to

lead the projects.

Your Qualifications

• 2-5 Years’ Experience with functional programming
• Experience with functional programming using Scala with Spark framework.
• Strong understanding of Object-oriented programming, data structures and algorithms
• Good experience in any of the cloud platforms (Azure, AWS, GCP) etc.,
• Experience with distributed (multi-tiered) systems, relational databases and NoSql storage solutions
• Desire to learn new technologies and languages
• Participation in software design, development, and code reviews
• High level of proficiency with Computer Science/Software Engineering knowledge and contribution to the technical skills growth of other team members

Your Responsibility

• Design, build and configure applications to meet business process and application requirements
• Proactively identify and communicate potential issues and concerns and recommend/implement alternative solutions as appropriate.
• Troubleshooting & Optimization of existing solution

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

• Design, build, and maintain high performance, reusable, and reliable Java code. 
• Translate designs and wireframes into high quality components and modular code, ensuring the best possible performance, quality, and responsiveness of the application
• Strong advocate of Google’s Android design principles and interface guidelines
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.Having experience with building and maintaining an open source project or design library is a plus.

• 3 + years of experience of Android SDK, different versions of Android, and how to deal with different screen sizes. 
• Experience with local databases, offline storage, threading, and performance tuningExperience with Kotlin and Jetpack Compose is desirable.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Familiarity with the use of additional sensors, such as camera, gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements

Role & Responsibilities:

• Handle multiple products/modules simultaneously, lead the team in development and support
• Lead development teams
• Daily updates to customers and Product Managers/Delivery Managers
• Participate in design discussions
• Design and Architect small modules
• Effort estimations for modules, subsystems or use cases.
• Learn new skills and mentor the new team members
• Champion best practices within the team, including code reviews
  
  

Work Experience & Skills:

• B.E/B.Tech or any relevant Masters degree from reputed college.
• Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
• Strong experience in Postgres or any SQL technology
• Experience with working on Tomcat, Apache, JBoss or any similar application server
• Should have 3+ years of experience in leading team.
• Good experience in JSON / RESTful API / Web Services.
• Experience in working on Agile methodology using Scrum and sprints
• Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
• Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
• Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
• Experience in Microservices, SpringBoot and Angular is a plus.
• Experience with tuning deployed applications for scalability and performance.
• Good knowledge of deployment and scripting on Linux/Unix servers
• Strong technical documentation skills.
• Good oral and written communication skills