Customer Care Executive

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

https://earlyjobs.in/job-openings/Customer%20Care%20Executives%20for%20Voice%20&;%20Sales%20process_Cogent%20E%20Services%20Ltd_Bengaluru_id=w1JhSxitaZJnjMgo4bKV

About us:

TAPPP(https://tappp.com/) is building the next-generation digital platform by leveraging cell-based architecture to integrate technologies like Artificial Intelligence, Rules, Workflows, Microservices, FaaS (Function as a Service), Micro-frontends, and Micro apps to create a highly extensible and cutting-edge technology platform that brings together sports fans with broadcasters, sports teams, and sportsbooks to create a marketplace for all aspects of sports and we are available across platforms via the Web, Mobile, Roku, and Tablets.

Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

TAPPP is led by a very able leadership team drawn from Industry leaders from companies like ESPN, Amazon, Blackhawk, Kargocard, Visa, and

many others.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Who are we looking for:

A coding enthusiast who loves writing elegant code and developing software systems.

As a senior java developer, you will be a part of the core product development team that is responsible for building high-performant components of the TAPPP platform.

Your responsibility:

• You will be responsible for designing, coding, reviewing, testing, and bug-fixing different modules of the software product that needs to work seamlessly across different environments.
• Write production-quality code in Java, J2EE, and Spring
• You will work in an agile team, working on the TAPPP revolutionary platform. You‘ll be using cutting-edge solutions (Spring Boot, Docker, Kafka, Redis, Continuous Delivery) for creating and maintaining high-load distributed services that are part of our messaging platform.

Mandatory technical skills:

• Hands-on experience with
• Java 1.7+
• RDBMS (MySQL/PostgreSQL)
• JPA (Hibernate or any other ORM framework)
• Spring Boot, Spring MVC, Spring Security
• Hands-on experience in writing extensible RESTful APIs
• Hands-on in Java development (all facets of development) with a sound understanding of OOAD.
• Should have excellent debugging, code review, and design review skills
• Should have a sound understanding of a Microservice based architecture

Good to have technical skills:

Kafka

GraphQL

Redis

AWS (ECS, Cloudwatch)

Other

• Strong independent contributor
• Comfortable working in a start-up environment

The position is based in Pune, India.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About us

Aura is a state-of-the-art platform for Web3 gaming. We cater to gamers as well as gaming studios and offer a host of features (check auranft.co) at Aura, all aimed at simplifying and enhancing the user experience in web3. 

We’ve just launched 100+ games on our marketplace that’s built on Polygon, Ethereum and Binance blockchains and have games like Metasoccer, ZedRun, Decentral Games on board, all belonging to different gaming genres like Digital Horse Racing, Trading Cards, PvP, MMORPG and more.

Location: Remote

Role and Responsibilities

• Have the ability to regularly write high quality, authentic long-form content such as blogs, articles and case studies about web3 games, trends & new updates. It needs to be well-researched, fact-checked, crisp and engaging.
• Build a hub of reading material for the 100+ games on Aura. 
• Work with the marketing team under the guidance of the marketing head and senior team members.
• Be able to simplify web3 gaming terms, gameplays, and put them across in a way that is easy and entertaining to read.
• Proofread and edit every content piece before taking it live.
• Update gaming content as and when the trends change, and new updates from existing games’ releases, periodically.
• Create SEO optimised content with relevant keywords in collaboration with our growth hacker.
• Coordinate with the designers to illustrate your content.
• Important note: You often have to play the web3 games available on our marketplace and write content based on that.

What do you need to apply for this position?

• Good command of the English Language
• Good storytelling skills
• The ability to create original pieces of content
• Interests in gaming, specifically in web3 gaming is a plus

Job Description- Business Development Executive

This is Purely a remote position based out of Ameyo’s Delhi Sales office.

The individual will be accountable for product Introduction, Demo, Customer adoption, Initial revenue generation, and customer satisfaction, of low net worth clients.

Key Responsibility Area:-

- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

- Understanding customer business processes, needs and requirements

- Need to follow complete sales cycle from lead qualification to sales closure and revenue generation.

- Research accounts, identify key RPC's and generate interest.

- Perform effective online demos to prospects

- Sending business proposals and negotiations.

- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

- Developing in-depth knowledge of product features and benefits.

- Utilizing virtual meetings to build relationships with new customers.

- Processing customers' purchase orders and liaising with project and service team to ensure the timely delivery of ordered products.

- Advising customers on suitable product selection based on their needs and specifications.

Requirements: -

• Any UG/PG with excellent listening and presentation skills.
• Proven work experience of 2 years in inside sales.
• Technically proficient on SAAS platform and understanding of telecom products
• Customer-focused with the ability to understand the client queries
• Extremely process-oriented
• Contact centre solution understanding is an added advantage
• Ability to multi-task, prioritize, and manage time effectively.
• Building strong relationship with CX level.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Proficiency in all Microsoft Office applications and Salesforce (CRM) software.
• Worked in a similar industry.
• Handled high profile, B2B clients

Job title: Front End Senior Developer 

Job description 

Roles and Responsibilities 

1.Collaborate with cross-functional teams to define, design, and push new front-end solutions. 

2.Translate UI/UX design wireframes to actual code that will produce visual elements of the application. 

3.Unit-testing code for robustness, including edge cases, usability, and general reliability. 

4.Create and be accountable for user interaction models, workflows, information architecture, prototypes, and guidelines for user interfaces. 

5.Designing and building responsive web applications. 

6.Provide technical leadership towards new UI architectures. 

7.Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency. 

Requirements: 

1. 4+ years of Frontend development experience 

2.Experience in ReactJS, Redux and component based design 

3.Experience in HTML5/CSS3, SASS or LESS 

4.Experience in Mobile web Specific Technologies Like PWA, Service Workers. 

5.Experience in Unit testing and Flow testing using Jasmine/Karma, Jest Framework 

6.Knowledge of front-end build tools and frameworks. Webpack and Babel. 

7.Experience in TDD (test-driven development)] 

8.Experience of developing and consuming RESTful web services 

9.Proficient understanding of web Markup. 

10.Good knowledge of caching and memory management for UI applications 

11.Should have executed a production level end to end UI application