Customer Care Executive

Location: Mumbai (Onsite)

Experience: 6–8 Years

Salary: ₹75,000 – ₹1,20,000 per month (depending on experience & skill set)

Employment Type: Full-time

Job Description

We are looking for an experienced PHP – Laravel Developer to join our onsite team in Mumbai. The ideal candidate should have strong backend expertise in Laravel along with advanced frontend knowledge, the ability to work closely with clients, and experience managing tasks using project management tools.

Key Responsibilities

• Develop, maintain, and enhance web applications using PHP and Laravel
• Build and consume RESTful APIs

Required Skills & Qualifications

• 4–6 years of hands-on experience in PHP development
• Strong expertise in Laravel framework (Laravel 10+)
• Solid understanding of MVC architecture
• Strong knowledge of JavaScript
• React.js experience (good to have working knowledge)
• TypeScript – good to know
• Advanced frontend knowledge using HTML, CSS, JavaScript
• Experience with Tailwind CSS
• Strong experience with MySQL
• Hands-on experience with REST APIs
• Proficiency in Eloquent ORM
• Familiarity with Git / version control
• Experience working in Linux environments

Additional Requirements

• Excellent client communication skills
• Ability to understand business requirements and translate them into technical solutions
• Experience using project management tools (Jira, Trello, ClickUp, etc.)
• Ability to work independently and take ownership of modules

Good to Have (Preferred Skills)

• Exposure to CI/CD pipelines
• Basic understanding of application security best practices
• Experience working in Agile/Scrum environments

What We Offer

• Competitive salary based on skills and experience
• Onsite role with a collaborative work environment
• Opportunity to work directly with clients
• Growth opportunities and exposure to modern tech stack

Job Type: Full-time

Application Question(s):

• If selected, how soon can you join?

Experience:

• Total: 5 years (Required)
• Laravel: 5 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person

Job Type: Full-time

Application Question(s):

• Are you located in Mumbai ? Commuting to Borivali(West) would be feasible for you ?
• What is your notice period ?
• Are you okay with the salary slab between (70,000-1,20,000),

depending upon your experience ?

• Do you have 6–8 years of hands-on experience working onsite on production applications using Laravel 10+, JavaScript, React.js, Tailwind CSS, REST APIs, direct client communication, and project management tools?”

Work Location: In person

Job Summary:

We are looking for a dedicated and customer-focused "Reservation Operations Executive"

" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.

Key Responsibilities:

Assist customers in booking domestic and international flights.

Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.

Respond to customer inquiries and resolve issues related to flight reservations.

Coordinate with airlines and travel suppliers to provide accurate and updated information.

Stay informed about airline policies, fares, and industry trends.

Follow standard operating procedures and company compliance guidelines.

Ensure high levels of customer satisfaction through professional service delivery.

Qualifications:

Minimum 0 years of experience in travel/ticketing or a similar role.

Proficiency in GDS systems (Amadeus, Sabre, Galileo).

Strong knowledge of airline codes, fares, and flight regulations.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

High attention to detail and accuracy in ticketing operations.

Skills Required:

Expertise in GDS platforms (Amadeus, Sabre, Galileo).

Strong interpersonal and communication skills.

Problem-solving and conflict resolution abilities.

Teamwork and collaboration.

Ability to perform under pressure and handle difficult situations calmly.

Job Types: Full-time, Permanent

Benefits:

• Internet reimbursement

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

• Job Title - Senior Product Marketing Manager - PC & Console
• Reports Into - Head of PC & Console Marketing
• Location - Bangalore/ Hybrid

A Little Bit about Kwalee….

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 1 billion downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join Scathe, Die by the Blade, Robobeat, Space Chef and Wildmender.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars
• Pitch and make your own games on Creative Wednesdays! 

Are You Up To The Challenge?

As a Senior PCC Product Marketing Manager, you’ll manage a product marketing manager and be responsible for launching some of our portfolio of Indie tiles across multiple platforms with a significant focus on building brand awareness, advocacy, Wishlists, community and ultimately (and most importantly) game sales.

Reporting into the Head of PCC Marketing you’ll be hugely influential in creating, executing, tracking and optimising integrated campaigns across both paid media (paid social, influencers and events) and organic media (community, social, influencers, ambassadors, SEO and rich content).  

You will work in close collaboration with the Community & Social Media (CSM) team, Influencer & Media (I&M) Team, PCC Creative Team and Digital MArketing (UA & Growth) Team.  

What Does The Job Actually Involve?

Create and execute product marketing plans (PMPs) that deliver against each game’s pre launch awareness and post launch revenue expectations, from initial signing through to retail launch and post launch - including budgets, KPI sets and beat schedules

• Ability to juggle multiple campaigns and projects across numerous media channels and multiple games at the same time and communicate clearly with multiple stakeholders both within and external to your team to ensure challenging deadlines and Wishlist/ sales KPIs are met
• Collaborating with internal and external creative teams to create best-in-class marketing assets to budget
• Determine KPIs for the PMPs and meaningful metrics that allow accurate analysis of each campaign and track commercial performance so you can optimise your plans in near real time
• Working as the key stakeholder and influencer within the PCC team and primary contact point for those outside of the department
• Setting ‘challenging but achievable’ targets for your team for both quality of output, timely delivery of campaigns and above target results and taking responsibility for meeting these target
• International travel as required

Your Hard Skills

• Passion for games and knowledge of industry trends and key players
• Previous experience on PC & Console games including three years in a product/brand management role for an established video games company
• Highly numerate and data fluent you’ll own your budgets and be accountable to them as well as having the ability to interpret research and analysis and use it daily to make good decisions quickly 
• Strong creative and brief writing skills with an understanding of Google Docs
• A creative flair with an eye for detail when briefing and feeding back on marketing artwork, assets and trailers. 
• You have excellent time management skills and understand the importance of hitting deadlines
• Ability to work with other functional teams in the PC and Console Department, as well as with other Marketing teams within and outside of Kwalee.

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

Your Team Mates

As a part of the marketing team you will ultimately report to the VP of Marketing whilst having P&L accountability to the Head of PC & Console department.

The PC Console Marketing team is mostly based in Leamington Spa HQ and in Bangalore, India. An open, enthusiastic and engaging personality and communication style is essential. You’re incredibly organised, data astute and fluent in process management so tracking numerous campaigns in several languages across multiple media will be second nature for you.

A Little Bit About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We’ve also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe. 

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

• 2 to 5 years of experience (or equivalent understanding of software engineering)
• Familiar with one backend language (Node, Go, Java, Python)
• Familiar with Javascript/Typescript and a UI framework
• Willingness and interest in learning new tech/processes (Airflow, AWS, IaaS, etc.)

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

• Supporting the CEO in business planning, budgeting decision and relationship management
• Tracking progress of any new initiatives and present business
• Supporting CEO in communications by preparing presentations and financial statements
• Researching on the current trends/ business models
• Helping prepare for meetings and accurately recording minutes from the same
• Preparing and analyzing required data and reports
• Coordinating with all department heads for the tasks given by CEO
• Being in charge of all the periodic communications from the CEO's office
• Ensuring for the timely relevant escalations
• Managing bandwidth and assisting the CEO in prioritization

Desired Candidate Profile

• Excellent verbal and written communication skills
• Proficiency in Word, Excel, PowerPoint
• Attention to detail
• Ability to deal with people at various levels in the organisation

Job Description 

We are looking for a Full Stack Developer to produce scalable software. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. With problem-solving approaches and rigorous thinking abilities, we are looking for learners who may not know all the answers but are obsessive about finding them and know exactly where to look for them.

“If you’re also familiar with Agile methodologies, we’d like to meet you.”

Responsibilities 

• Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
• Creating RESTful API with Node.js
• Maintaining all the required documents for your project.
• Constantly coming up with new ideas and also implementing them to improve the app’s performance.
• Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
• Create Unit and Integration tests to ensure the quality of code

Requirements 

• At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
• Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB) 
• A good understanding of the Software Development Lifecycle
• Knowledge of API design and development using REST
• Good understanding of object-oriented programming(OOP) and OOP patterns.
• Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.