Customer Care Executive

Comprehensive Ayurveda Platform

Customer Care Executive

Unnati

Company

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Customer Care Executive

at Comprehensive Ayurveda Platform

Agency job

via Unnati

1 - 4 yrs

₹3L - ₹4.8L / yr

Delhi, Gurugram, Noida

Skills

Customer Support

Customer Service

Business Process Outsourcing (BPO)

Billing

international support

call center

online billing

email support

chat support

order tracking

Do you have the skills to make a mark in the healthcare industry? Read on for more details.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

As Customer Care Executive, you will be handling queries from international customers on call

What you will do:

Handling customer tickets & providing support via email
Handling Facebook comments and chat process
Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.
Will troubleshooting problems and coordinating with various internal departments to resolve problems.
Interacting with customers by phone, e-mail or online chat concerning various care issues.
Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
Soliciting cross-selling and up-selling opportunities within the customer care experience.

What you need to have:

Candidate should be ready to work during night shift (US working time)
Experience Required - 2 years , BPO, Customer Support, Call Centre

Required Skill Set:

Excellent fluency in spoken English
Capable of speaking in American accent (preferred)
Strong command over written English

Qualification:

Graduate
English Hons. (Preferred)

Do you have the skills to make a mark in the healthcare industry? Read on for more details.

As Customer Care Executive, you will be handling queries from international customers on call

What you will do:

Handling customer tickets & providing support via email
Handling Facebook comments and chat process
Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.
Will troubleshooting problems and coordinating with various internal departments to resolve problems.
Interacting with customers by phone, e-mail or online chat concerning various care issues.
Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
Soliciting cross-selling and up-selling opportunities within the customer care experience.

What you need to have:

Candidate should be ready to work during night shift (US working time)
Experience Required - 2 years , BPO, Customer Support, Call Centre

Required Skill Set:

Excellent fluency in spoken English
Capable of speaking in American accent (preferred)
Strong command over written English

Qualification:

Graduate
English Hons. (Preferred)

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MongoDB

+2 more

At Kraftshala, we collaborate with the world's most preferred recruiters to build outstanding online business education programs that help students crack their dream jobs. We are currently focused on the sales and marketing domain, wherein we work with Unilever, P&G Nestle, Marico, Vodafone and others to create programs that have been taken up by thousands of working professionals and b-school students across IIMs, ISB, XLRI, FMS, SP Jain, MDI, IIFT and other top campuses. We are a small team with an open culture, interesting challenges to work on, global ambitions, and a shared commitment to deliver a gold standard learning experience leading to recruitment opportunities to every single Kraftshala student. What you will be doing We presently have 2 products, both based on Laravel (PHP). One has MongoDB + Angular JS stack (e-Learning platform) and one has MySQL + HTML stack (scheduling platform). We are working to gamify the learning experience for our users. You will be responsible for: Taking control of the development of these products, work in association with technology team to maintain and build these platforms. Leading the team of developers and defining the technology roadmap Implementing and maintaining features in Kraftshala’s applications, web services and products. Interacting with product and design teams to spec, build, test and deploy new features Improving testing, streamlining product releases and maintain product quality Understanding and implementing security and data protection Maintaining code integrity and organisation Designing overall architecture of the web applications Maintaining quality and ensure responsiveness of applications. Collaborating with the rest of the engineering team to design and launch new features. Maintaining code integrity and organization What you need Engineering degree in Computer Science or Information Technology from a tier 1 engineering college with 4-6 years of web and/or mobile development experience Exposure to building web and mobile applications and services on the web platform with PHP (Laravel), AngularJS, ReactJS, MongoDB 7, MySQL, AWS, JavaScript, HTML and CSS Strong product and design sensibilities and an obsessive attention to detail. Experience working with graphic designers and converting designs to visual elements. Strong communication skills, get-things-done attitude, and empathy Comfortable working across the stack including prototyping, development, testing and deployment Able to take complex problems and break them down into smaller tasks Comfortable with iterative development practices and code reviews Deep understanding of software development principles Plus points Experience working on large scale PHP applications Experience leading a team Experience with Data & ML based applications Previous experience as a part of a product oriented team Contributions to open-source ecosystem

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