Customer Care Executive

What is the role?

This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements and design test procedures and test cases for automated software testing.

Key Responsibilities

• Establish and evolve formal QA/testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
• Lead and mentor QA team members.
• Lead the QA strategy, test design /plan, test automation, and drive test execution for a key strategic service delivery transformation initiative.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Develop the strategy and enablement of User Acceptance Testing, partnering effectively with the business to ensure goal achievement.
• Respond to all requests from team members in a timely and professional manner.
• Design automated test scripts that are reusable.

• Ensure that all automated testing related activities are carried out as per the standards defined by the company.
• Negotiate, plan, and manage all release activities.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 7+ years of experience in the software quality field including prior hands-on quality engineering experience.
• Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
• Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
• Understanding of multi-tier web application architecture and deployment.
• Understanding of existing QA best practices and methodologies to design, implement and automate processes.
• Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
• Detailed and effective written communication skills for documenting the features tested and bugs found.
• Highly organized, detail oriented, extremely responsive, and able to prioritize a large number of tasks.
• Self-motivated, works well independently and with others.

Whom will you work with?

You will work with a top-notch tech team and report to the engineering head.

What can you look for?

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the company.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Market Research Manager

Job Overview

We are looking for an experienced, analytical, and results-oriented Market Research Manager to join our team. In this role, you will lead market research initiatives, generate actionable insights, and support strategic business decisions through data-driven analysis. You will collaborate with cross-functional teams, oversee research projects from planning to execution, and mentor a team of market research professionals to drive business growth and market competitiveness.

Key Responsibilities

·        Develop and implement comprehensive market research strategies to gather insights on target markets, customer behavior, industry trends, and competitive landscapes.

·        Design and manage quantitative and qualitative research projects, including surveys, interviews, focus groups, and market analysis.

·        Collect, analyze, and interpret primary and secondary research data to identify emerging trends, opportunities, and business risks.

·        Monitor consumer purchasing behavior, preferences, and market shifts to forecast future demand and buying patterns.

·        Conduct competitor analysis, including product offerings, pricing strategies, marketing campaigns, and market positioning.

·        Translate complex datasets into clear, actionable reports, dashboards, presentations, and visualizations using tools such as Excel, PowerPoint, Tableau, or similar platforms.

·        Present research findings and strategic recommendations to senior management and key stakeholders.

·        Partner with cross-functional teams to identify research requirements and provide data-driven business recommendations.

·        Stay updated with the latest market research methodologies, tools, technologies, and industry developments.

·        Lead, mentor, and develop a team of market research professionals while ensuring the successful execution of research projects within defined timelines.

Qualifications & Skills

·        Master's degree in Market Research, Marketing, Business Administration, Statistics, Economics, or a related field.

·        Minimum 5 years of experience in market research, including experience managing research projects and leading teams.

·        Strong expertise in qualitative and quantitative research methodologies, survey design, sampling techniques, and statistical analysis.

·        Proficiency in data analysis, visualization, and reporting tools such as Excel, Tableau, Power BI, SPSS, or similar platforms.

·        Excellent analytical, problem-solving, and critical thinking abilities.

·        Strong presentation and communication skills with the ability to simplify complex data into meaningful business insights.

·        Proven leadership skills with experience managing and mentoring teams.

·        Ability to work independently while collaborating effectively in a fast-paced, deadline-driven environment.

·        Strong project management, organizational, and stakeholder management skills.

Required Skills:

● 6+ years of experience with hybrid data environments that leverage both distributed and relational database technologies to support analytics services (Oracle, IMB DB2, GCP)

● Solid understanding of data warehousing principles, architecture, and its implementation in complex environments.

● Good experience in OLTP and OLAP systems

● Excellent Data Analysis skills

● Good understanding of one or more ETL tools and data ingestion frameworks.

● Experience as a designer of complex Dimensional data models for analytics services

● Experience with various testing methodologies and user acceptance testing.

● Experience on one or more cloud platforms (e.g. AWS, Azure, GCP) ● Understanding of Data Quality and Data Governance

● Understanding of Industry Data Models

● Experience in leading the large teams

● Experience with processing large datasets from multiple sources.

● Ability to operate effectively and independently in a dynamic, fluid environment.

● Good understanding of agile methodology

● Strong verbal and written communications skills with experience in relating complex concepts to non-technical users.

● Demonstrated ability to exchange ideas and convey complex information clearly and concisely

● Proven ability to lead and drive projects and assignments to completion

● Exposure to Data Modeling Tools

○ ERwin ○ Power Designer ○ Business Glossary ○ ER/Studio ○ Enterprise Architect, ○ MagicDraw

• Full Stack Developer with a strong technical foundation in Angular, Java,Spring MVC, JPA. Spring Boot, REST API, Database, and CI/CD pipelines, Playwright
• Design, develop, and maintain full-stack applications using Angular (front-end) and Java Spring Boot (back-end). * At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.
• Experience with Web Service development, REST and Services Oriented Architecture.
• Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.
• Working knowledge of Databases including Design, SQL proficiency.
• Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.
• Experience with Unix/Linux Operating System and Basic Linux Commands.
• Strong development skills with ability to understand technical design and translate the same into workable solution.
• Basic knowledge of Python/Python scripting
• Build, deploy, and monitor applications using CI/CD pipelines.
• Experience with agile development methodology.
• Good to Have Elastic Index Database, MongoDB - No SQL Database Docker Deployments, Cloud Deployments 

We are looking for an experienced Social Media Executive to assist in the planning, execution and optimization of our online marketing efforts for our d2c women fashion brand. Individual should be experienced preferably from fashion industry.

Immediate joining preferred.

Job Location: Kandivali West, Mumbai (western line candidate)

Job Type: Work From Office, Full-Time

Exp: 2-3 years

Responsibilities of Social Media Executive:

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Assisting in photoshoots, product styling, mood boards, product naming and descriptions and creatives for social media
• Research and develop marketing strategy, and evaluate success strategy
• Develop content of marketing campaigns
• Manage the brand’s website and e-commerce destination, as well as spearhead monthly email newsletters
• Identify and develop relationships with key digital influencers
• Work with social media team and align strategy across relevant platforms including Facebook, Instagram, Twitter and Pinterest; identify and prioritize new and relevant channels
• Day-to-day content planning with colleagues, creation, posting and management across the channels

Qualifications:

• Degree in marketing or related field
• Experience in social media marketing, influencer marketing, content writing.
• Strong analytical, communication, time-management and creativity skills
• Good English communication and writing skills required; the ability to understand, help define, and articulate the fashion brand is essential
• Immediate joining preferred

Technical:

• Rich experience with .NET Core (MVC)
• Strong C# and object-oriented programming skills
• Working knowledge of MSSQL 2016 or Above
• Html5, CSS3, LINQ, Entity Framework 6.X
• Provide best practices for Client-Side scripting using JQuery, ReactJS
• Previous experience with Web API, Restful APIs
• Core Architecture and Design Patterns (Builder, Generic Repository)
• Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
• Experience with IoT projects would be added advantage

Non Technical:

• Effective Communication skills
• Good Listener & Interpersonal Skills
• Excellent Team Player
• Troubleshooting and Problem Solving Skills
• Assist with other areas of the Application Development Life Cycle as needed
• Required Test Driven Development Approach

Roles & Responsibilities:

• Able to attend Daily Scrum meetings
• Familiar with Agile Development Methodologies (Scrum/Kanban)
• Participate in peer-reviews for solutions related to coding.
• Help Team Leader to manage the flow of day-to-day operations
• Able to work with minimal supervision
• Maintain high standards of application quality within the team by establishing good practices and habits.

Are you looking for an exciting, challenging, and fast paced work culture?

Expertinasia Pvt. Ltd. software development company is seeking a skilled AngularJS Developer to join our Indore office. We are looking for someone who enjoys working with a hands-on approach and can make an immediate contribution to our organization.

Requirements Responsibilities and Duties:

• Develop user interfaces for internet applications with the latest front-end technologies.

• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.

• Write, test and document JavaScript, HTML, and CSS
• Design and take technical decisions for Angular projects.
• Develop application code and unit test in the Angular and rest web services for web application development center.
• Developing fast and elegant code; object-oriented PHP modules, custom Javascript, intricate SQL queries, and anything in between.

Qualifications and Skills:
• 1 - 3 years experience with Angular.
• Strong expertise in latest version of HTML, CSS, JavaScript and writing cross-browser compatible code.
• Good experience in working on latest versions of Angular - Angular 8 and Angular 9.
• Good understanding of AJAX and JavaScript manipulation techniques
• Experience with restful services.
• Strong hands on to implement complex Angular applications, directives, controllers
• Validating user actions on the client side and providing responsive feedback
• Strong organizational and communication skills.
• Exceptionally self-motivated and directed.
• Ability to work independently. •
Ability to motivate staff in a team-oriented, collaborative environment. •
Ability to manage priorities and work in a fast pace environment.
• Flexibility with working hours.

Profile Roles and Responsibilities :

A) Recruit, Train, and Coach the Sales Team

1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance

2. Provide training, help, and second voice to the sales advisors to help them achieve their targets

3. Develop rebuttals for the evolving customer queries and train the team members on the same

4. Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

1. Develop sales target for each of the team member and explain them the same with deadlines

2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations

3. Conduct daily team hurdles to brief the team on the team and individual targets

4. Motivate team members to meet and exceed targets

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)