Customer Care Executive

Review Criteria

• Strong Graphic Designer Profile, with a focus on Marketing / branding works
• 3+ years of experience in graphic design within B2C companies working across print and digital media
• Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creatives for social media and campaigns
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.
• Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.
• Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.
• BDes / MDes from Tier-1 College (NID, IIT, NIFT) OR Top B2C Product Companies (preferred fintech)

Preferred

• Experience collaborating with marketing teams for on-ground events, sponsorships, and brand partnerships (designing assets for physical presence like booths, city events, etc.).
• Strong communication and collaboration with product, marketing, and growth teams; ability to take ownership from concept to delivery

Job Specific Criteria

• CV Attachment is mandatory
• Portfolio is mandatory
• What's your current company?

Role & Responsibilities

As a Graphics Designer, you will be responsible for creating stunning visuals across a wide range of media including digital, print, and video content. You'll collaborate closely with the marketing, content, and creative teams to bring our brand vision to life while ensuring consistency across all touchpoints. Your work will help shape the visual identity of the brand and engage our target audience in meaningful ways.

What will you bring-

• 3-7 years of design and work experience in visual design, including creating graphics and video content for digital and print media.
• Skilled in apt design tools like Adobe Suite - Photoshop, Figma, Illustrator, Premier Pro, and After Effects with an eye for composition, color, design, space design, and details.
• Proven ability to create both static and motion-based ads (e.g., GIFs, Lottie animations)
• Strong portfolio showcasing a range of digital creative work, including examples of ad integration in digital environments.
• Use data - Check CTRs and revamp design basis the learnings.
• Manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.

Ideal Candidate

• Use your creative abilities to understand and decode briefs from marketing managers and bring campaigns to life through innovative ideas and design
• Take complete design ownership towards multiple small and big design campaigns that come your way
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

What we value-

• Having a great taste/intuition is important to move fast.
• You take the shot like an artist - You decide fast and deliver right
• You are the CEO of what you do - You show ownership and make things happen.
• You own the overall experience including copy, graphics, etc.

Job Description:

Technical Lead – Full Stack

Experience: 8–12 years (Strong candidates Java 50% - React 50%)

Location – Bangalore/Hyderabad

Interview Levels – 3 Rounds

Tech Stack: Java, Spring Boot, Microservices, React, SQL

Focus: Hands-on coding, solution design, team leadership, delivery ownership

Must-Have Skills (Depth)

Java (8+): Streams, concurrency, collections, JVM internals (GC), exception handling.

Spring Boot: Security, Actuator, Data/JPA, Feign/RestTemplate, validation, profiles, configuration management.

Microservices: API design, service discovery, resilience patterns (Hystrix/Resilience4j), messaging (Kafka/RabbitMQ) optional.

React: Hooks, component lifecycle, state management, error boundaries, testing (Jest/RTL).

SQL: Joins, aggregations, indexing, query optimization, transaction isolation, schema design.

Testing: JUnit/Mockito for backend; Jest/RTL/Cypress for frontend.

DevOps: Git, CI/CD, containers (Docker), familiarity with deployment environments.

Key Responsibilities

• Identify and acquire new clients for SEO, SEM, and digital marketing services
• Generate leads through outbound outreach, networking, referrals, and other channels
• Conduct client meetings, understand business goals, and propose tailored digital marketing solutions
• Prepare and present proposals, commercial discussions, and close deals independently
• Work closely with the Founder for strategy review and closure support on key accounts
• Maintain and report sales pipeline, performance metrics, and revenue forecasts
• Build and nurture long-term business relationships with clients

Desired Candidate Profile

• 4–8 years’ experience in B2B Sales / Business Development
• Experience selling SEO / SEM / Digital Marketing / Performance Marketing services preferred
• Proven track record in lead generation and closing sales
• Strong understanding of digital marketing concepts and ROI-driven selling
• Excellent communication, negotiation, and presentation skills
• Self-motivated, target-oriented, and able to work independently
• Based in Delhi-NCR

Compensation

Competitive fixed salary + performance-based variable incentive

Excellent growth and ownership opportunities as part of our market expansion.

Reporting To

Founder / Leadership Team

EXCITED ABOUT YOUR TASKS?

● Liaise with clients to understand role requirements in order to source the most suitable

candidates

● Source, screen and compile a shortlist of qualified candidates for various technical roles

● Screen the candidates to ensure we put forward the best quality candidates to clients

● Recruit senior IT profiles, with a focus on functional expertise

●Communicate with hiring managers in order to understand vacancy requirements fully

● Establish a strategy in order to deliver suitable candidates on time

● Build and develop relationships with both clients and candidates to provide a high level of client and candidate service

● Connect and coordinate with external vendors to support hiring needs

● Serve the business at a very deep and high touch level

WHAT WILL YOU NEED TO SUCCEED?

● 1 year of full life-cycle IT Recruiting Experience, in either an agency or corporate setting

● Familiarity with different selection methods (screening, interviews, assignments)

● Excellent follow-up skills and ability to work independently and collaboratively in a hands-on, fast-paced environment with a high degree of ambiguity

● Must have Strong Knowledge of IT Technologies and skills

● Experience in handling multiple vendors.

● Great interpersonal and communication skills

● MBA in human resources or similar relevant field

Immediate Joiners preferred

Project Manager

Job Responsibilities:

• Accomplishes Project objectives by managing team; planning and evaluating Project activities.

• Maintains staff by recruiting, selecting, orienting, and training employee

• Ensures a safe, secure, and legal work environment.

• Develops personal growth opportunities.

• Coaches, counsels, and disciplines team.

• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

• Contributes to team effort by accomplishing related results as needed.

Qualities:

• Performance management

• Project management

• Coaching

• Supervision

• Quality management

• Results driven

• Developing standards

• Foster teamwork

• Handles pressure

• Giving feedback

Educational qualification: • Masters degree in finance or equivalent

• Proficiency in office applications

• Minimum 3 years’ experience

JOB REQUIREMENTS:

• C#
• SQL
• FTF

QUALIFICATIONS ANS SKILLS:

BSc/BA in Computer Science, BCA, Engineering or a related field

1-3 years of web development experience.

Relevant E-com industry Experience.

Experience in JavaScript, HTML, CSS is a plus

RESPONSIBILITIES

Create and test applications for websites.

Maintaining the appearance of websites

Implementing automated testing platforms and unit tests.

Maintain and update websites

Troubleshoot website problems.

Key Responsibilities

• Write clean, testable code using .NET programming languages
• Test and debug various .NET applications
• Deploy fully functional applications
• Upgrade existing applications
• Document development and operational procedures

Technical Competencies

• Understanding of object oriented programming concepts, design patterns and SOLID principles
• Must have hands on experience with C#, ASP.NET, MVC, Windows Services, .NET Entity Framework, SQL Server/T-SQL, IIS and related technologies
• Understanding of REST APIs and WCF
• Understanding of modern techniques such as Responsive Web Design, LINQ, Dependency Injection and Design Patterns
• Must have hands on experience of web client technologies inclusive of HTML5, CSS3, JavaScript, AJAX, JSON and JQuery
• Knowledge of various industry standard development practices (Agile methodology, OOD, TDD, BDD)
• Must have hands on experience of tools to enable SDLC (TFS, Visual Studio, etc.

• https://smrtr.io/bqCWb" target="_blank">https://smrtr.io/bqCWb

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus