Kotak Mahindra Bank
http://www.kotak.comAbout
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Jobs at Kotak Mahindra Bank
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Roles & Responsibilities
- The role will involve creating and iterating digital products along with the various product teams. No mundane DTP work. The design team is clearly positioned as the voice of the customers.
- Platforms: Mobile and Web
You need to be comfortable in:
- Interacting with real users on a regular basis
- Creatively presenting your case to stakeholders
- Making functional and aesthetic design experiences
- Seeing through the pixel-perfect development of your vision
Ideal Candidate
Along with Design (UX/UI), you need to possess at least 2 of the following skills:
- UX research
- Art and illustration
- Design strategy / Business analysis
- Motion/interaction design
- UX writing
- Front-end development
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About the company
We’re Hiring Humans, not Ninjas 😇
Disclaimer: Only for serious folks. Work that challenges, excites, scares you and lets you go to bed satisfied!
- Project Manager (5+ Years)
- Product Manager (4+ Years)
- Email Marketer (2+ Years)
- Facebook Ads Marketer (2+ years)
- Frontend Developer Interns (Freshers)
- Backend Developer Interns (Freshers)
- Reactjs Developer (2 years)
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- Quality Analyst (2+ years) (Manual/automation)
Note: In case you don't see a role that you’d fit in, but would love to be a part of the team at some point, we’d love to stay connected. Send us your details at [email protected]
Who we are:
F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.
Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.
Some of our products have gone on to be used, loved and have received investment from Charlie Cheever(Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.
F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.
One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.
We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas
What we do:
We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.
Our Core Values:
- Honesty & Transparency: Speak your mind and do what feels right.
- Empathy: Be kind. Listen Intently. Trust by default.
- Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.
- Hustle Hard: Do more with less.
- Teach, don’t preach: Knowledge grows when shared.
Perks:
- State of the Art gadgets
- Complete Health coverage for you and your family
- Flexible work timings
- Top-notch Healthcare
- Care & Appreciation
- Flexible Schedules
- Supercharged Learning
- TechTalks Sessions
- Amazing Office Indoor Games
- Cool & Fun Working Enviornment
- Accommodation & Meal for Relocation
Our Hiring process:
- A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.
- A Technical task that relates to the work you will be doing
- A Final round of interview
- An Offer and onboard you are!
Know more about us @F22Labs:
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