Kotak Mahindra Bank
https://kotak.comAbout
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Jobs at Kotak Mahindra Bank
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Roles & Responsibilities
- The role will involve creating and iterating digital products along with the various product teams. No mundane DTP work. The design team is clearly positioned as the voice of the customers.
- Platforms: Mobile and Web
You need to be comfortable in:
- Interacting with real users on a regular basis
- Creatively presenting your case to stakeholders
- Making functional and aesthetic design experiences
- Seeing through the pixel-perfect development of your vision
Ideal Candidate
Along with Design (UX/UI), you need to possess at least 2 of the following skills:
- UX research
- Art and illustration
- Design strategy / Business analysis
- Motion/interaction design
- UX writing
- Front-end development
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Founded in 2008, Ignite Solutions is cutting-edge software development company that transforms innovative ideas into powerful digital products. Based in Pune with a team of 40+ experts, we specialize in UI/UX design, custom software development, and AI/ML solutions for both startups and established businesses.
Our comprehensive service portfolio ranges from 2-week rapid prototypes to full-scale product development, leveraging modern tech stacks like React, Android, Flutter, Python, and cloud technologies. Our agile approach enables quick iterations and consistent product releases every two weeks, ensuring projects stay aligned with market needs.
We stand out for delivering high-impact results across diverse industries - from healthcare platforms to eCommerce solutions. Our proven track record includes successful partnerships with companies like Parallel Health, OptIn, and Tiivra, where we've developed scalable, user-centric applications that drive business growth.
Work With Us
- We help ambitious companies with UX design, technology strategy, and software development.
- We believe in small teams. Small teams and smart individuals can make things happen.
- We have an open, honest culture. As part of our team, you will get to contribute to our ideas, our plans, and our success.
- We treat you with respect and trust you will do the same to your team members.
- We hire carefully, looking for attitude along with aptitude.
- We like to have fun so bring your sense of humour with you.
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