Kotak Mahindra Bank
Jobs at Kotak Mahindra Bank
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Roles & Responsibilities
- The role will involve creating and iterating digital products along with the various product teams. No mundane DTP work. The design team is clearly positioned as the voice of the customers.
- Platforms: Mobile and Web
You need to be comfortable in:
- Interacting with real users on a regular basis
- Creatively presenting your case to stakeholders
- Making functional and aesthetic design experiences
- Seeing through the pixel-perfect development of your vision
Ideal Candidate
Along with Design (UX/UI), you need to possess at least 2 of the following skills:
- UX research
- Art and illustration
- Design strategy / Business analysis
- Motion/interaction design
- UX writing
- Front-end development
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About the company
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
Why join us:
- Because you get an opportunity to make a difference, and have a great time doing that.
- You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
- You should work with us if you think seriously about what technology can do for people.
- We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.
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About the company
Innoviti Payment Solutions (Innoviti) started its payments business in 2008 and quickly established itself as a pioneer in solving difficult problems in the payments space using technology.
Innoviti’s aim is to fuel India’s growth by helping drive a cashless economy. We believe this will release a tremendous amount of money in the Indian market that will ease the availability of credit to fuel entrepreneurship, create jobs and improve the living standards of every Indian. Only technology and a talented team that can put technology to use can address this tough problem.
Innoviti is a well-funded company backed by marquee investors such as Titan Company (JV between Tata Group and TIDCO) and Catamaran Ventures (founded by Mr. N. R. Narayana Murthy) and NIIC, Canada. The company has been winner of several awards including Deloitte fastest growing company in APAC award three years in a row and Red Herring award twice. We hold 4 patents with 7 more in pipeline.
Our business involves developing products that use technology to remove friction in a) the supply of money (credit) and b) movement of money. These seemingly simple objectives are actually very tough problems. Today less than 7% of entrepreneurs get access to capital to grow. Less than 8% of purchases happen through electronic money. Solving these tough problems in sustainable ways that are scalable and profitable is a tough challenge!
To address these problems we have built some remarkable products such as uniPAY and smelending.com that today process more than Rs 11,000 Cr. of transactions annually. Leading customers such as Reliance Retail, Lifestyle, Yatra, Indigo, Inox, Tanishq, BPCL, WalMart are using these products. The uniPAY product line drives the payments business where we process more than Rs 10,000 Cr. of transactions annually. The smelending.com business drives the lending to small owners business where we process Rs 400 Cr. of lending annually
If our track record is anything to go by, we have already made a small dent in the world of payments! We are now looking for enhancing our team with talented individuals who are ready to address more complex challenges and make a bigger dent!
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