
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.
Responsibilities:
Team Leadership & Development
- Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
- Conduct performance reviews, provide actionable feedback, and identify training needs.
- Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
- Foster a culture of accountability, ownership, and continuous improvement.
Customer Experience & Escalation Management
- Handle escalated customer issues, ensuring quick and accurate resolutions.
- Monitor support quality across channels and implement measures to improve CSAT and NPS.
- Proactively identify trends and systemic issues; drive cross-functional resolutions.
Zoho CRM & Operational Management
- Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
- Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
- Track KPIs such as FCR, AHT, SLA adherence, and CSAT.
Technical Troubleshooting & Escalation
- Serve as the primary point for complex issues related to:
- Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
- WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
- Collaborate with the Engineering team for bug diagnosis and resolution.
Process Improvement & Knowledge Management
- Analyze recurring issues, advocate for product fixes, and build preventive workflows.
- Maintain comprehensive internal and external knowledge bases and documentation.
- Standardize troubleshooting processes and ensure team-wide knowledge transfer.
Cross-Functional Collaboration
- Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
- Represent the voice of the customer in product discussions and roadmap planning.
Required Skills & Qualifications:
- 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
- 1–2+ years in a leadership or supervisory role.
- Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
- Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
- Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
- Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
- Ability to read and interpret API documentation and troubleshoot integration issues.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills.
- High emotional intelligence and composure under pressure.
- Analytical mindset with a proactive approach to solving root causes, not just symptoms.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
- A collaborative and supportive work environment that values your contributions.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- The chance to make a real impact on our customers and the success of our business

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Company: Growth System ERP (https://www.growthsystem.in/)
Location: Jaipur, Rajasthan, India
About Growth System ERP:
Growth System ERP has been driving digital transformation for Indian businesses since 2010. We provide specialized ERP solutions for various industries, including Manufacturing, NBFCs, FMCG, and Garments. Our ERP system integrates financial management, inventory and supply chain, HR & payroll, CRM & sales, and compliance & reporting into one powerful solution. We also offer AI Agents for process automation and IoT Solutions for connecting physical assets with digital systems.
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We are seeking a highly skilled and versatile React & React Native Developer to join our dynamic technology team. In this role, you will be responsible for developing and maintaining both web-based user interfaces for our ERP system using React.js and cross-platform mobile applications using React Native. You will play a key role in creating a cohesive and seamless user experience across all our digital platforms.
Responsibilities:
- Develop and maintain user interface components and front-end functionality for web applications using React.js.
- Develop and implement cross-platform mobile applications for iOS and Android using React Native.
- Build reusable and efficient code components for both web and mobile platforms, promoting code sharing and consistency.
- Collaborate with UI/UX designers to translate designs and wireframes into high-quality and responsive user interfaces for both web and mobile.
- Manage application state effectively using appropriate state management libraries (e.g., Redux, Context API) for both web and mobile.
- Integrate front-end web applications and mobile applications with back-end APIs to fetch and display data.
- Implement mobile-specific features and functionalities (e.g., push notifications, location services, camera access) as needed.
- Optimize the performance and responsiveness of both web and mobile applications.
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- Write clean, modular, and well-documented code for both React and React Native projects.
- Participate in code reviews to ensure code quality and adherence to best practices across both platforms.
- Troubleshoot and debug issues in both the web and mobile codebases.
- Stay up-to-date with the latest trends and advancements in React, React Native, and front-end/mobile development.
- Contribute to the continuous improvement of our development processes and technology stack.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Strong proficiency in JavaScript (ES6+), HTML5, and CSS3.
- Solid understanding of React.js and its core principles (JSX, components, props, state, hooks).
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- Experience with state management libraries (e.g., Redux, Context API) in both web and mobile contexts.
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- Understanding of responsive design principles for web and mobile UI/UX best practices.
- Knowledge of native mobile development concepts (iOS and Android) and the ability to bridge native modules when necessary.
- Excellent problem-solving and debugging skills across both web and mobile platforms.
- Good communication and teamwork abilities.
- Familiarity with ERP systems or business applications is a plus.
- Experience with testing frameworks for both web (e.g., Jest, Enzyme, React Testing Library) and mobile (e.g., Jest, React Native Testing Library) is a plus.
Benefits:
- Opportunity to work on both web and mobile aspects of a cutting-edge ERP system.
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Position: Team Leader
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/
Location: Vijayawada, Andra Pradesh
Language: English
Salary: 5 LPA to 6 LPA
We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.
Requirements:
• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.
Responsibilities:
• Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.
• The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.
• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.
An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.
Responsibilities:
- Answering incoming support queries from our customers via calls and live chat
- Logging and responding to customers through our ticketing system, Zendesk
- Managing assigned tickets promptly, ensuring customers are kept up to date
- Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
- Assist in updating and building our customer knowledge base & best practice guides
- Meeting SLA's and KPI's
Requirements:
- Tech-savvy and have a passion for customer service
- A strong problem solver and think logically at all times
- An advocator of our one-team mentality and a great team player
- A great listener and pride themselves on their impeccable communication skills
- Great at driving their personal development
Job Title: Data Engineer
Job Summary: As a Data Engineer, you will be responsible for designing, building, and maintaining the infrastructure and tools necessary for data collection, storage, processing, and analysis. You will work closely with data scientists and analysts to ensure that data is available, accessible, and in a format that can be easily consumed for business insights.
Responsibilities:
- Design, build, and maintain data pipelines to collect, store, and process data from various sources.
- Create and manage data warehousing and data lake solutions.
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- Collaborate with data scientists and analysts to design and implement data models and algorithms for data analysis.
- Optimize and scale existing data infrastructure to ensure it meets the needs of the business.
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- Develop and implement best practices for data governance, security, and privacy.
- Monitor data pipeline performance / Errors and troubleshoot issues as needed.
- Stay up-to-date with emerging data technologies and best practices.
Requirements:
Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience with ETL tools like Matillion,SSIS,Informatica
Experience with SQL and relational databases such as SQL server, MySQL, PostgreSQL, or Oracle.
Experience in writing complex SQL queries
Strong programming skills in languages such as Python, Java, or Scala.
Experience with data modeling, data warehousing, and data integration.
Strong problem-solving skills and ability to work independently.
Excellent communication and collaboration skills.
Familiarity with big data technologies such as Hadoop, Spark, or Kafka.
Familiarity with data warehouse/Data lake technologies like Snowflake or Databricks
Familiarity with cloud computing platforms such as AWS, Azure, or GCP.
Familiarity with Reporting tools
Teamwork/ growth contribution
- Helping the team in taking the Interviews and identifying right candidates
- Adhering to timelines
- Intime status communication and upfront communication of any risks
- Tech, train, share knowledge with peers.
- Good Communication skills
- Proven abilities to take initiative and be innovative
- Analytical mind with a problem-solving aptitude
Good to have :
Master's degree in Computer Science, Information Systems, or a related field.
Experience with NoSQL databases such as MongoDB or Cassandra.
Familiarity with data visualization and business intelligence tools such as Tableau or Power BI.
Knowledge of machine learning and statistical modeling techniques.
If you are passionate about data and want to work with a dynamic team of data scientists and analysts, we encourage you to apply for this position.

React.js Developer Responsibilities:
- Meeting with the development team to discuss user interface ideas and applications.
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- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
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eact.js Developer Requirements:
- Bachelor’s degree in computer science, information technology, or a similar field.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
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Greeting from Maticz Technologies Pvt Ltd!!!
We are looking for a dynamic and organized professional to our HR team in Madurai Branch who are excel in everything he or she does and interested in learning and grow along with MATICZ Team and enhance their hands in the development of the Organization.
Kindly find below the Job Description and share your updated resume with the needed information
Knowledge or Experience in IT Recruitment:
Current Take-Home:
Expected Take-home:
Notice Period:
Current Location:
Availability for F2F:
Experience: 0 to 2 Years
Designation: HR Recruiter
Job Location: Madurai
Job Description:
• Should have experience in Technical Recruitment
• Must have experience in E2E Recruitment Life cycle
• Exposure in Job portals and Social Network is must
• Should be responsible MIS and On boarding
• Should have strong communication skill and Interpersonal Skill
And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.


Roles and Responsibilities
Our growing company is looking for an ambitious content writer, to oversee the development, execution, and delivery of digital content across all our channels, to join our editorial team and enrich our websites with new blog posts, guides, and marketing. The responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.
Required Skills / Qualifications
- Proven record of excellent writing demonstrated in a professional portfolio.
- Impeccable grasp of the English language, including idioms and current trends in slang and expressions.
- Closely work with sales and marketing teams and define the content roadmap for new business.
- Assist in the design and development of marketing campaigns and associated collateral.
- Repurpose and optimize existing content across different channels.
- Develop a content calendar for marketing campaigns.
- Ability to work on multiple projects with different objectives simultaneously
- Good time management skills, including prioritizing, scheduling, and adapting as necessary.
- Churning out ideas, creating video scripting, podcasting, writing blogs, and being a visionary.
- Basic knowledge of Digital Marketing and SEO will be an added advantage
- Previous experience in copywriting will be a strong plus.




