
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.
Responsibilities:
Team Leadership & Development
- Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
- Conduct performance reviews, provide actionable feedback, and identify training needs.
- Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
- Foster a culture of accountability, ownership, and continuous improvement.
Customer Experience & Escalation Management
- Handle escalated customer issues, ensuring quick and accurate resolutions.
- Monitor support quality across channels and implement measures to improve CSAT and NPS.
- Proactively identify trends and systemic issues; drive cross-functional resolutions.
Zoho CRM & Operational Management
- Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
- Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
- Track KPIs such as FCR, AHT, SLA adherence, and CSAT.
Technical Troubleshooting & Escalation
- Serve as the primary point for complex issues related to:
- Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
- WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
- Collaborate with the Engineering team for bug diagnosis and resolution.
Process Improvement & Knowledge Management
- Analyze recurring issues, advocate for product fixes, and build preventive workflows.
- Maintain comprehensive internal and external knowledge bases and documentation.
- Standardize troubleshooting processes and ensure team-wide knowledge transfer.
Cross-Functional Collaboration
- Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
- Represent the voice of the customer in product discussions and roadmap planning.
Required Skills & Qualifications:
- 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
- 1–2+ years in a leadership or supervisory role.
- Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
- Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
- Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
- Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
- Ability to read and interpret API documentation and troubleshoot integration issues.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills.
- High emotional intelligence and composure under pressure.
- Analytical mindset with a proactive approach to solving root causes, not just symptoms.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Perks & Benefits:
- Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
- A collaborative and supportive work environment that values your contributions.
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- The chance to make a real impact on our customers and the success of our business

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video


Connect with the team
Similar jobs


I need someone to work on a chat application on iOS. Someone with experience in objective C and swift with problem solving skills




CTC Budget: 35-55LPA
Location: Hyderabad (Remote after 3 months WFO)
Company Overview:
An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.
- 6 plus years of experience as a Python developer.
- Experience in web development using Python and Django Framework.
- Experience in Data Analysis and Data Science using Pandas, Numpy and Scifi-Kit - (GTH)
- Experience in developing User Interface using HTML, JavaScript, CSS.
- Experience in server-side templating languages including Jinja 2 and Mako
- Knowledge into Kafka and RabitMQ (GTH)
- Experience into Docker, Git and AWS
- Ability to integrate multiple data sources into a single system.
- Ability to collaborate on projects and work independently when required.
- DB (MySQL, Postgress, SQL)
Selection Process: 2-3 Interview rounds (Tech, VP, Client)
Assisting Sales team
Coordinating between sales and operation team and Franchisee partners
Required Skills
System Skills- MS Excel, MS Word, Typing,
Languages: English, Hindi, Telugu.
location-mumbai
serving notice period
client- one of the big 4
Job Description
Company is looking for a candidate who has a strong background to guide the Scrum Team on using agile practices and principles to deliver high quality products and contributing to the advancement and improvement of agile practices within the organization.
Skills
Scrum Framework and agile frameworks like Kanban, JIRA/Confluence.
What you need to succeed in this role
- Managing project scope and timelines
- Facilitating daily scrum, sprint planning and retrospective meeting
- Ensuring the team adheres to Scrum theory, practice, and guidelines
- Ensure each person is working on the right tasks to ensure timely and high-quality delivery
- Enabling collaborative processes and removing impediments for the scrum team
- 3+ years of experience in Jira, Scrum management, product delivery and project management
- A scrum master certification (CSM) would be a strong plus
Benefits of joining us
- Ability to join a small and growing team, and work with some of the coolest people you've ever met
- Opportunity to make an impact, and leave your mark on this organization.
- Competitive compensation, with the ability to shape your own career trajectory
- Go Extra Mile with Learning and Development
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Overview
This position is open to experienced PHP Laravel Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.
Who are we looking for?
- 3 years to 5 years of experience
- Proficient in Core PHP
- Proficient in PHP Laravel Framework
- Studied from a reputed college
- Good score throughout academics with minimum 60% marks throughout
Role & responsibilities
- Work on www.faveohelpdesk.com
- Review Faveo in terms of UI, code, usability etc.
- Work to optimize UI, features, code, database etc.
- See that Faveo code follows all standards like PSR/FIG/W3C
- Write PHP Unit test cases and Dusk cases for all the modules that you program
- Guide other junior developers working on Faveo
- Build new features & modules in Faveo
- Maintain the existing code of Faveo
Technologies you will work on
- PHP
- Laravel Framework
- MySQL
- HTML & CSS
- Bootstrap
- XML
- Basic Javascript, jQuery, Vue.js
Tools you will use
- Git - Github
- Filezilla
- AWS Hosting and management
- cPanel web hosting
- IDE: NetBeans/Dreamweaver/Brackets/Sublime
- Codacy
- Jenkins
- Candidates with prior knowledge of these tools will be preferred


We are looking for someone with 4-7 years of experience in iOS / iPhone applications development with:
- Strong Object Oriented design and programming skills in SWIFT
- Good working experience in iOS SDK (Cocoa Touch, UIKit, Core Data, Core Location, etc.) and XCode
- Proficient in writing Unit and UI Test Cases and delivering quality work
- Good experience with MVVM architecture
- Experience in web services integration (REST APIs, JSON, XML), to connect iOS applications to back-end services
- Experience with offline storage, threading, and performance tuning is desired
- Understanding of Apple's design principles and interface guidelines
** Areas of Responsibility **
- Involvement in all aspects of development: playing a critical role in the design, planning, development, and deployment and help develop best practices for future development
- Fast prototyping of proof-of concept features/applications based on a brief
- Developing and maintaining new features in Mobile Application development
- Owning the delivery of an entire piece of a system or application
- Using technical knowledge and creative thinking to provide the most innovative solutions
- Optimizing the performance of the apps and keeping up to date with the latest industry trends in mobile technologies
** Required Skills **
- Dedicated to delivering high-quality work and adhering to timelines
- Must be a good team player, good learner, and self-starter
- Must have strong leadership and team management qualities
- Good analytical and problem-solving skills
- Good communication skills
- Must have strong decision-making skill
Perks and Benefits
Company provided meals, Medical Insurance and other perks.



