Cutshort logo
MyOperator - VoiceTree Technologies logo
Customer Support Team Lead
MyOperator - VoiceTree Technologies's logo

Customer Support Team Lead

Vijay Muthu's profile picture
Posted by Vijay Muthu
3 - 6 yrs
₹4L - ₹7.5L / yr
Noida
Skills
Customer Service
Customer Support
NPS
Customer Relationship Management (CRM)
Client Servicing
API
SaaS
Team leadership

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.


Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.


Responsibilities:

Team Leadership & Development

  • Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
  • Conduct performance reviews, provide actionable feedback, and identify training needs.
  • Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
  • Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

  • Handle escalated customer issues, ensuring quick and accurate resolutions.
  • Monitor support quality across channels and implement measures to improve CSAT and NPS.
  • Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

  • Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
  • Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
  • Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

  • Serve as the primary point for complex issues related to:
  • Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
  • WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
  • Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

  • Analyze recurring issues, advocate for product fixes, and build preventive workflows.
  • Maintain comprehensive internal and external knowledge bases and documentation.
  • Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

  • Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
  • Represent the voice of the customer in product discussions and roadmap planning.


Required Skills & Qualifications:

  • 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
  • 1–2+ years in a leadership or supervisory role.
  • Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
  • Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
  • Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
  • Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
  • Ability to read and interpret API documentation and troubleshoot integration issues.
  • Strong leadership and mentoring capabilities.
  • Excellent verbal and written communication skills.
  • High emotional intelligence and composure under pressure.
  • Analytical mindset with a proactive approach to solving root causes, not just symptoms.


Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!


Perks & Benefits:

  • Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
  • A collaborative and supportive work environment that values your contributions.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • The chance to make a real impact on our customers and the success of our business


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:


- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility


MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.


MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.


In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)


Read more

Company video

MyOperator - VoiceTree Technologies's video section
MyOperator - VoiceTree Technologies's video section

Connect with the team

Profile picture
Ranjith Selvaraj
Profile picture
Vijay Muthu
Profile picture
Devdutta Sahu

Company social profiles

bloglinkedin

Similar jobs

Guitaa Technology
Adv Vishakh Khandelwal
Posted by Adv Vishakh Khandelwal
Jaipur
2 - 3 yrs
₹3L - ₹3.8L / yr
skill iconReact.js
skill iconReact Native

Job Title: React & React Native Developer (Jaipur only)

Company: Growth System ERP (https://www.growthsystem.in/)

Location: Jaipur, Rajasthan, India

About Growth System ERP:

Growth System ERP has been driving digital transformation for Indian businesses since 2010. We provide specialized ERP solutions for various industries, including Manufacturing, NBFCs, FMCG, and Garments. Our ERP system integrates financial management, inventory and supply chain, HR & payroll, CRM & sales, and compliance & reporting into one powerful solution. We also offer AI Agents for process automation and IoT Solutions for connecting physical assets with digital systems.

Job Summary:

We are seeking a highly skilled and versatile React & React Native Developer to join our dynamic technology team. In this role, you will be responsible for developing and maintaining both web-based user interfaces for our ERP system using React.js and cross-platform mobile applications using React Native. You will play a key role in creating a cohesive and seamless user experience across all our digital platforms.

Responsibilities:

  • Develop and maintain user interface components and front-end functionality for web applications using React.js.
  • Develop and implement cross-platform mobile applications for iOS and Android using React Native.
  • Build reusable and efficient code components for both web and mobile platforms, promoting code sharing and consistency.
  • Collaborate with UI/UX designers to translate designs and wireframes into high-quality and responsive user interfaces for both web and mobile.
  • Manage application state effectively using appropriate state management libraries (e.g., Redux, Context API) for both web and mobile.
  • Integrate front-end web applications and mobile applications with back-end APIs to fetch and display data.
  • Implement mobile-specific features and functionalities (e.g., push notifications, location services, camera access) as needed.
  • Optimize the performance and responsiveness of both web and mobile applications.
  • Ensure cross-browser compatibility for web applications and platform consistency for mobile applications.
  • Write clean, modular, and well-documented code for both React and React Native projects.
  • Participate in code reviews to ensure code quality and adherence to best practices across both platforms.
  • Troubleshoot and debug issues in both the web and mobile codebases.
  • Stay up-to-date with the latest trends and advancements in React, React Native, and front-end/mobile development.
  • Contribute to the continuous improvement of our development processes and technology stack.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • Strong proficiency in JavaScript (ES6+), HTML5, and CSS3.
  • Solid understanding of React.js and its core principles (JSX, components, props, state, hooks).
  • Proven experience in developing mobile applications using React Native.
  • Experience with state management libraries (e.g., Redux, Context API) in both web and mobile contexts.
  • Familiarity with RESTful APIs and asynchronous programming for both web and mobile data integration.
  • Experience with front-end build tools and workflows (e.g., Webpack, Babel, Git) and mobile development tools and workflows (e.g., Expo, Fastlane, Git).
  • Understanding of responsive design principles for web and mobile UI/UX best practices.
  • Knowledge of native mobile development concepts (iOS and Android) and the ability to bridge native modules when necessary.
  • Excellent problem-solving and debugging skills across both web and mobile platforms.
  • Good communication and teamwork abilities.
  • Familiarity with ERP systems or business applications is a plus.
  • Experience with testing frameworks for both web (e.g., Jest, Enzyme, React Testing Library) and mobile (e.g., Jest, React Native Testing Library) is a plus.

Benefits:

  • Opportunity to work on both web and mobile aspects of a cutting-edge ERP system.
  • Collaborative and supportive work environment.
  • Professional growth and development opportunities across multiple technology domains.


Read more
JNJ Technologies and Services LLP
Remote only
2 - 4 yrs
₹5L - ₹6L / yr
Communication Skills
Customer Service
Organizational skills
Time management

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

Requirements:

•   A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

•  Experience in sales is necessary.

•  Strong sales ability, business acumen, and commercial awareness.

•  Excellent communication, interpersonal, and customer service skills.

•  Strong leadership abilities.

•  Good time management, strategic planning, and organizational skills.

Responsibilities:

•  Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

•  The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

•  Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

 

Read more
Hipla By InVentry
Remote only
1 - 4 yrs
₹1L - ₹5L / yr
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


Read more
Accolite Digital
Nitesh Parab
Posted by Nitesh Parab
Bengaluru (Bangalore), Hyderabad, Gurugram, Delhi, Noida, Ghaziabad, Faridabad
4 - 8 yrs
₹5L - ₹15L / yr
ETL
Informatica
Data Warehouse (DWH)
SSIS
SQL Server Integration Services (SSIS)
+10 more

Job Title: Data Engineer

Job Summary: As a Data Engineer, you will be responsible for designing, building, and maintaining the infrastructure and tools necessary for data collection, storage, processing, and analysis. You will work closely with data scientists and analysts to ensure that data is available, accessible, and in a format that can be easily consumed for business insights.

Responsibilities:

  • Design, build, and maintain data pipelines to collect, store, and process data from various sources.
  • Create and manage data warehousing and data lake solutions.
  • Develop and maintain data processing and data integration tools.
  • Collaborate with data scientists and analysts to design and implement data models and algorithms for data analysis.
  • Optimize and scale existing data infrastructure to ensure it meets the needs of the business.
  • Ensure data quality and integrity across all data sources.
  • Develop and implement best practices for data governance, security, and privacy.
  • Monitor data pipeline performance / Errors and troubleshoot issues as needed.
  • Stay up-to-date with emerging data technologies and best practices.

Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience with ETL tools like Matillion,SSIS,Informatica

Experience with SQL and relational databases such as SQL server, MySQL, PostgreSQL, or Oracle.

Experience in writing complex SQL queries

Strong programming skills in languages such as Python, Java, or Scala.

Experience with data modeling, data warehousing, and data integration.

Strong problem-solving skills and ability to work independently.

Excellent communication and collaboration skills.

Familiarity with big data technologies such as Hadoop, Spark, or Kafka.

Familiarity with data warehouse/Data lake technologies like Snowflake or Databricks

Familiarity with cloud computing platforms such as AWS, Azure, or GCP.

Familiarity with Reporting tools

Teamwork/ growth contribution

  • Helping the team in taking the Interviews and identifying right candidates
  • Adhering to timelines
  • Intime status communication and upfront communication of any risks
  • Tech, train, share knowledge with peers.
  • Good Communication skills
  • Proven abilities to take initiative and be innovative
  • Analytical mind with a problem-solving aptitude

Good to have :

Master's degree in Computer Science, Information Systems, or a related field.

Experience with NoSQL databases such as MongoDB or Cassandra.

Familiarity with data visualization and business intelligence tools such as Tableau or Power BI.

Knowledge of machine learning and statistical modeling techniques.

If you are passionate about data and want to work with a dynamic team of data scientists and analysts, we encourage you to apply for this position.

Read more
Kopykitab
at Kopykitab
1 recruiter
Sneha Chabrriya
Posted by Sneha Chabrriya
Remote only
2 - 4 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux

React.js Developer Responsibilities:

  • Meeting with the development team to discuss user interface ideas and applications.
  • Reviewing application requirements and interface designs.
  • Identifying web-based user interactions.
  • Developing and implementing highly responsive user interface components using react concepts.
  • Writing application interface codes using JavaScript following react.js workflows.
  • Troubleshooting interface software and debugging application codes.
  • Developing and implementing front-end architecture to support user interface concepts.
  • Monitoring and improving front-end performance.
  • Documenting application changes and developing updates.
  • eact.js Developer Requirements:

    • Bachelor’s degree in computer science, information technology, or a similar field.
    • Previous experience working as a react.js developer.
    • In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
    • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
    • Experience with user interface design.
    • Knowledge of performance testing frameworks including Mocha and Jest.
    • Experience with browser-based debugging and performance testing software.
    • Excellent troubleshooting skills.
    • Good project management skills.
Read more
Maticz Technologies
Nivetha Lakshmanan
Posted by Nivetha Lakshmanan
Madurai
0 - 2 yrs
₹1.5L - ₹4.5L / yr
Human Resources (HR)
Recruitment
Recruitment/Talent Acquisition
Inbound Recruitment
Technical Recruitment

Greeting from Maticz Technologies Pvt Ltd!!!

 

We are looking for a dynamic and organized professional to our HR team in Madurai Branch who are excel in everything he or she does and interested in learning and grow along with MATICZ Team and enhance their hands in the development of the Organization.

 

Kindly find below the Job Description and share your updated resume with the needed information

 

Knowledge or Experience in IT Recruitment:

Current Take-Home:

Expected Take-home:

Notice Period:

Current Location:

Availability for F2F:

 

Experience: 0 to 2 Years

Designation: HR Recruiter

Job Location: Madurai

 

Job Description:

• Should have experience in Technical Recruitment

• Must have experience in E2E Recruitment Life cycle

• Exposure in Job portals and Social Network is must

• Should be responsible MIS and On boarding

• Should have strong communication skill and Interpersonal Skill

 

And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

Read more
Indiamart Intermesh Limited
at Indiamart Intermesh Limited
1 video
8 recruiters
Jackson Varghese
Posted by Jackson Varghese
NCR (Delhi | Gurgaon | Noida)
3 - 6 yrs
₹5L - ₹8L / yr
Sales
Client Servicing
Customer Acquisition
Branch Manager - IndiaMart Intermesh Pvt Ltd.About IndiaMART:IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals. Buyers typically gain access to a wider marketplace; diverse portfolios of quality products to choose from and tap a one-stop-shop which caters to all their specific requirements, thereby aiding the discerning buyer make well-informed choices.IndiaMART has over 3000+ employees located across 85+ offices in the country, and with customers spanning across 200 nations. Profile:This is a Middle Management level position for the new client acquisition division. This division has around 1000 people and a large network spread across the country. The job encompasses complete P&L responsibility of a Branch comprising of 20 - 25 Direct Sales Resources. He will be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve Managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.Key Responsibility Area : 1. Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. 2. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. 3. Responsible for team training, hand holding and ensuring high retention of team.4. Ensure implementation of training program for skill development5. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. 6. Drive performance incentive structure and sales promotion schemes7. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy Education: Any Graduation and MBA Experience: 3 + years of experience in a sales driven environment
Read more
Klinik Everywhere Technologies Private Limited
Madhubala Rajagopal
Posted by Madhubala Rajagopal
Remote, Bengaluru (Bangalore), Chennai
3 - 8 yrs
₹5L - ₹14L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+3 more
Candidates having experience developing apps and who have deployed on Appstore are preferred. knowledge and experience of flutter, sdk integration in native layer and xmpp would be added advantage
Read more
Merricart
at Merricart
1 recruiter
Kaushabh Mall
Posted by Kaushabh Mall
Bengaluru (Bangalore)
0 - 3 yrs
₹1L - ₹4L / yr
Content Writing
Creative Writing
Content Marketing
Blogging
Content Strategy

Roles and Responsibilities



Our growing company is looking for an ambitious content writer, to oversee the development, execution, and delivery of digital content across all our channels, to join our editorial team and enrich our websites with new blog posts, guides, and marketing. The responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.

 

Required Skills / Qualifications

  • Proven record of excellent writing demonstrated in a professional portfolio.
  • Impeccable grasp of the English language, including idioms and current trends in slang and expressions.
  • Closely work with sales and marketing teams and define the content roadmap for new business.
  • Assist in the design and development of marketing campaigns and associated collateral.
  • Repurpose and optimize existing content across different channels.
  • Develop a content calendar for marketing campaigns.
  • Ability to work on multiple projects with different objectives simultaneously
  • Good time management skills, including prioritizing, scheduling, and adapting as necessary.
  • Churning out ideas, creating video scripting, podcasting, writing blogs, and being a visionary.
  • Basic knowledge of Digital Marketing and SEO will be an added advantage
  • Previous experience in copywriting will be a strong plus.
Read more
Well known life science, healthcare product company
Well known life science, healthcare product company
Agency job
Chennai
3 - 6 yrs
₹6L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
skill iconAngularJS (1.x)
skill iconVue.js
+5 more
- Work closely with the Product, UX, and Analyst teams to deliver great customer experiences, taking them from idea to execution. - Work on the ZoomRx suite of iOS, Android & web apps targeted at healthcare professionals - Design and develop applications for mobile devices & tablets. - Constantly evaluate new technologies, frameworks, and methodologies - Re-engineer current systems to allow for flexibility, stability, and scalability while preserving existing functionality - Zeal to work on cutting edge and scalable solutions. - You should be a self-starter with strong ability to multi-task - High on aptitude - Passionate for technology and programming - Familiarity with as many of the following languages as possible: - PHP, SQL, XML, HTML5/CSS3, Javascript, JQuery, Bash - Java (Android SDK) & Objective-C (iOS) -Excellent debugging and problem-solving skills. - Ability to work independently with high-level direction. - Consistent ability to produce quality, accurate and highly detailed work products.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos