Customer Care- Inbound Process

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Job Title: Sr. Sales & Marketing Executive

Job Profile:

Area of operation: Sr. Sales & Marketing Executive

Job Responsibilities:

● Creating relationships with potential and existing clients via networking, calls, emails and in-person meetings.

● Building and sustaining long-lasting relationships with existing and potential clients.

● Researching potential clients' products or services and determining the geographic location of most of their target customers.

● Meet with potential clients to present company offerings and proposals and address their concerns

● Assisting the marketing team in the preparation of media kits and promotional plans.

● Attending networking meetings, sales meetings, trade shows, exhibitions and workshops as required.

● Generate a sales funnel for the company’s various offerings.

● Convincing clients to purchase company products and services by communicating the benefits.

● Generating leads and efficiently keeping in regular contact with existing prospects.

● Understanding and keeping up-to-date with constant developments in the communications industry and agency market.

● Identifying areas for expansion and development.

● Create weekly/monthly forecasts on revenue/target management and end-of-month revenue and market performance reports.

● Delivering against these targets to ensure revenue expectations are met.

● Maximizing networking opportunities and regularly using conferences, events and trade shows to increase awareness and develop a further network of contacts.

● Maintaining Client Database from all available sources.

● Make sure that monthly, quarterly and annual sales targets are met.

Key Skills /Requirements:

● Minimum 3+ years experience in the field of Sales & Marketing of Media / Agency / IT Background (face-to-face experience imperative; experience within the Agency sales preferred)

● Educated to degree level or equivalent

● Self-starter who is target-driven and self-motivated and must be comfortable in a target-oriented environment.

● Excellent communication and presentation skills (telephone, written and face-to-face)

● Consultative sales skills: our audience is made up of agencies/media owners and requires a balance of soft sell approach and hard sell closure

● Excellent time management, an individual who thrives on working autonomously

● Experience working in IT sales with a bit of technical knowledge and understanding of and passion for the industry.

● The ideal candidate will be determined, outgoing, positive, articulate and diplomatic.

Experience: Min. 3 years+ (Fresher’s strictly don’t apply) Candidates Preferred: Only females - mandatory in the media, events, and advertising.

Working Hrs. 10.00 a.m. to 7.00 p.m. [Monday – Friday][Alternate Saturdays]

If Anyone interested apply through link :-  https://tiny.cc/NGtalent

A fast-growing, tech-driven loyalty programs and benefits business is looking to hire a Technical Architect with expertise in:

Key Responsibilities:

1. Architectural Design & Governance

• Define, document, and maintain the technical architecture for projects and product modules.

• Ensure architectural decisions meet scalability, performance, and security requirements.

2. Solution Development & Technical Leadership

• Translate product and client requirements into robust technical solutions, balancing short-term deliverables with long-term product viability.

• Oversee system integrations, ensuring best practices in coding standards, security, and performance optimization.

3. Collaboration & Alignment

• Work closely with Product Managers and Project Managers to prioritize and plan feature development.

• Facilitate cross-team communication to ensure technical feasibility and timely execution of features or client deliverables.

4. Mentorship & Code Quality

• Provide guidance to senior developers and junior engineers through code reviews, design reviews, and technical coaching.

• Advocate for best-in-class engineering practices, encouraging the use of CI/CD, automated testing, and modern development tooling.5. Risk Management & Innovation

• Proactively identify technical risks or bottlenecks, proposing mitigation strategies.

• Investigate and recommend new technologies, frameworks, or tools that enhance product capabilities and developer productivity.

6. Documentation & Standards

• Maintain architecture blueprints, design patterns, and relevant documentation to align the team on shared standards.

• Contribute to the continuous improvement of internal processes, ensuring streamlined development and deployment workflows.

Skills:

1. Technical Expertise

• 7–10 years of overall experience in software development with at least a couple of years in senior or lead roles.

• Strong proficiency in at least one mainstream programming language (e.g., Golang,

Python, JavaScript).

• Hands-on experience with architectural patterns (microservices, monolithic systems, event-driven architectures).

• Good understanding of Cloud Platforms (AWS, Azure, or GCP) and DevOps practices

(CI/CD pipelines, containerization with Docker/Kubernetes).

• Familiarity with relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

Location: Saket, Delhi (Work from Office)

Schedule: Monday – Friday

Experience : 7-10 Years

Compensation: As per industry standards

Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc.

Build and execute social media marketing strategies.

Working with our marketing team to design and create the campaign test to communicate the results to using the data to inform future business decisions.

 Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).

 Planning, Creation, and Publishing of Instagram Reels.

 Managing ORM of IIDE s Social Media.

 Creating the entire campaign, shooting it out, monitoring it, and analyzing it.

 Measure output and revise social media strategies from time to time.  Takedown any other activities from your reporting manager as and when required.

 Flexibility and willingness to go beyond the call of duty (a go-getter).  Required Experience and Qualifications:  Basic Shooting skills using the phone

 Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro

Job Description:

We are looking for a Big Data Engineer who have worked across the entire ETL stack. Someone who has ingested data in a batch and live stream format, transformed large volumes of daily and built Data-warehouse to store the transformed data and has integrated different visualization dashboards and applications with the data stores.    The primary focus will be on choosing optimal solutions to use for these purposes, then maintaining, implementing, and monitoring them.

Responsibilities:

• Develop, test, and implement data solutions based on functional / non-functional business requirements.
• You would be required to code in Scala and PySpark daily on Cloud as well as on-prem infrastructure
• Build Data Models to store the data in a most optimized manner
• Identify, design, and implement process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Implementing the ETL process and optimal data pipeline architecture
• Monitoring performance and advising any necessary infrastructure changes.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Proactively identify potential production issues and recommend and implement solutions
• Must be able to write quality code and build secure, highly available systems.
• Create design documents that describe the functionality, capacity, architecture, and process.
• Review peer-codes and pipelines before deploying to Production for optimization issues and code standards

Skill Sets:

• Good understanding of optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies.
• Proficient understanding of distributed computing principles
• Experience in working with batch processing/ real-time systems using various open-source technologies like NoSQL, Spark, Pig, Hive, Apache Airflow.
• Implemented complex projects dealing with the considerable data size (PB).
• Optimization techniques (performance, scalability, monitoring, etc.)
• Experience with integration of data from multiple data sources
• Experience with NoSQL databases, such as HBase, Cassandra, MongoDB, etc.,
• Knowledge of various ETL techniques and frameworks, such as Flume
• Experience with various messaging systems, such as Kafka or RabbitMQ
• Creation of DAGs for data engineering
• Expert at Python /Scala programming, especially for data engineering/ ETL purposes

Job Summary

We are looking for developers who can meticulously analyze project requirements and carry forward the development of backend modules which are highly robust and scalable.

Responsibilities and Duties:

• Development (Coding).
• Code Management (Code Reviews, Maintaining Code Standards).
• Repository Management (Branches, Tags, Documentations).
• Concept feasibility checks.
• Managing a team of 3 - 5 members.

Qualifications and Skills:

• With 3 -5 years of experience in the technology domain.
• Entrepreneurial and self-motivated mindset.
• Experience with web technologies such as:
• HTML5/CSS3
• React or Angular (Experience with server side development)
• Java Spring Boot (Preferred)
• PostgreSQL, MongoDB
• Bonus: C# .NET Core, NodeJS
• Strong data structures, algorithms and design patterns knowledge.
• Deep knowledge of web related technologies such as sockets, REST framework, GraphQL (Bonus), etc.
• Experience working in early stage startups (Bonus).
• Experience in real-time communication products.
• Experience in client communications.
• Would be bonus: Experience working with R&D teams, Prototyping, Hypothesis Testing.

Immediate Joining/Notice period-30days

Job Type: Full-time

Experience: 3 -5 years

Qualification: BE/BTech/MCA.

Location: HSR Layout, Bengaluru, Karnataka

Employment Type

Full-time

About the Role: 

Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.

This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations

Reporting to: Director, Analytics

Job Location: Jaipur

Experience Required: 4-6 years

What You’ll Do

• Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
• Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
• Strive towards building mini business intelligence products that add value to the client base
• Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.

What You’ll Need

• Masters in business/behavioral economics/statistics with a strong interest in marketing technology
• Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
• Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
• Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
• Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
• Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
• Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
• Experience working with a visualization tool (preferably, but not restricted to Tableau)
• Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
• Should be self-organized and be able to proactively identify problems and propose solutions
• Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
• As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
• Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
• Able and willing to relocate to Jaipur post pandemic.

Benefits:

• Medical Coverage, to keep you and your family healthy.
• Compensation that stacks up with other tech companies in your area.
• Paid vacation days and holidays to rest and relax.
• Healthy lunch provided daily to fuel you through your work.
• Opportunities for career growth and training support, including fun team building events.
• Flexibility and a comfortable work environment for you to feel your best.