Customer Care- Inbound Process

Altruist Technologies Private Limited

Customer Care- Inbound Process

Victaman services private Limited

Company

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Customer Care- Inbound Process

at Altruist Technologies Private Limited

Agency job

via Victaman services private Limited

0 - 5 yrs

₹2L - ₹4L / yr

Noida, sector 58

Skills

MS-Excel

Communication Skills

Customer Support

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

Require one year relevant experience in inbound process
Excellent communication in English and Hindi
A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

12th or Graduate
Language- Hindi & English
Age 18-30

For Inbound-

Good communication skills
Rotational shift and week off
Salary - for fresher - 15k In hand
Experience - 16.5k in hand

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

Require one year relevant experience in inbound process
Excellent communication in English and Hindi
A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

12th or Graduate
Language- Hindi & English
Age 18-30

For Inbound-

Good communication skills
Rotational shift and week off
Salary - for fresher - 15k In hand
Experience - 16.5k in hand

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