Customer Care- Inbound Process

Advanced Software Architect

Position Responsibilities :

• Lead the architecture and development of AI-powered, distributed systems that meet enterprise-grade performance and security standards.
• Leverage AI tools for code generation, architectural design, and documentation to accelerate delivery and improve quality.
• Design, build, and maintain services using Python, Java, and Node.js, following clean-code and secure design principles.
• Develop agentic AI-based tools, domain-specific copilots, and developer productivity enhancements.
• Collaborate with cross-functional teams to define modular, scalable, and compliant architecture patterns.
• Conduct technical design reviews and produce detailed documentation, including system specifications, API docs, and architecture diagrams.
• Integrate AI solutions into CI/CD pipelines, ensuring observability, automated testing, and deployment standards are met.
• Implement robust monitoring and performance engineering practices to maintain high-quality deployments.
• Continuously evaluate emerging AI technologies and integrate them into development workflows for maximum impact.
• Champion best practices in security, automation, and performance optimization across the organization.

Qualifications :

• 8+ years in software engineering with full-stack or backend development in Python, Java, and/or Node.js.
• 3+ years with AI tools for development, prototyping, or documentation tasks.
• Experience with cloud-native development and containerized deployment (Docker, Kubernetes).
• Knowledge of AI integration patterns, vector stores, prompt engineering, and RAG pipelines.
• Ability to design software architecture using sequence diagrams, ERDs, data models, and threat models.
• Comfortable with Gen AI-first environments and working with remote Agile teams.

Preferred Qualifications

• Experience building AI copilots or developer tools using OpenAI/Claude SDKs, LangChain, or similar frameworks.
• Experience working in a fast-paced, AIDLC environment, with a strong understanding of CI/CD practices.
• Familiarity with GitHub Actions, Argo Workflows, Terraform, and monitoring/observability tools.
• Containerization and Orchestration: Proficiency in Docker and Kubernetes for containerization and orchestration.
• Cloud Platforms: Experience with cloud computing platforms such as AWS, Azure, or OCI Cloud.

Position: Senior Data Engineer

Overview:

We are seeking an experienced Senior Data Engineer to design, build, and optimize scalable data pipelines and infrastructure to support cross-functional teams and next-generation data initiatives. The ideal candidate is a hands-on data expert with strong technical proficiency in Big Data technologies and a passion for developing efficient, reliable, and future-ready data systems.

Reporting: Reports to the CEO or designated Lead as assigned by management.

Employment Type: Full-time, Permanent

Location: Remote (Pan India)

Shift Timings: 2:00 PM – 11:00 PM IST

Key Responsibilities:

• Design and develop scalable data pipeline architectures for data extraction, transformation, and loading (ETL) using modern Big Data frameworks.
• Identify and implement process improvements such as automation, optimization, and infrastructure re-design for scalability and performance.
• Collaborate closely with Engineering, Product, Data Science, and Design teams to resolve data-related challenges and meet infrastructure needs.
• Partner with machine learning and analytics experts to enhance system accuracy, functionality, and innovation.
• Maintain and extend robust data workflows and ensure consistent delivery across multiple products and systems.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 10+ years of hands-on experience in Data Engineering.
• 5+ years of recent experience with Apache Spark, with a strong grasp of distributed systems and Big Data fundamentals.
• Proficiency in Scala, Python, Java, or similar languages, with the ability to work across multiple programming environments.
• Strong SQL expertise and experience working with relational databases such as PostgreSQL or MySQL.
• Proven experience with Databricks and cloud-based data ecosystems.
• Familiarity with diverse data formats such as Delta Tables, Parquet, CSV, and JSON.
• Skilled in Linux environments and shell scripting for automation and system tasks.
• Experience working within Agile teams.
• Knowledge of Machine Learning concepts is an added advantage.
• Demonstrated ability to work independently and deliver efficient, stable, and reliable software solutions.
• Excellent communication and collaboration skills in English.

About the Organization:

We are a leading B2B data and intelligence platform specializing in high-accuracy contact and company data to empower revenue teams. Our technology combines human verification and automation to ensure exceptional data quality and scalability, helping businesses make informed, data-driven decisions.

What We Offer:

Our workplace embraces diversity, inclusion, and continuous learning. With a fast-paced and evolving environment, we provide opportunities for growth through competitive benefits including:

• Paid Holidays and Leaves
• Performance Bonuses and Incentives
• Comprehensive Medical Policy
• Company-Sponsored Training Programs

We are an Equal Opportunity Employer, committed to maintaining a workplace free from discrimination and harassment. All employment decisions are made based on merit, competence, and business needs.

Nurturebox is on a mission to redefine lead generation for the staffing industry with AI-powered precision and insights. We’re seeking a talented AI Scientist to join us in building a next-gen platform that goes far beyond basic lead gen – we’re building an intelligent system designed to deliver warm, qualified leads and actionable buyer insights on demand.

This role is not about plugging into a pre-existing AI stack. You’ll be our first AI hire, bringing your expertise to a ‘plain white canvas’ where you’ll architect and implement our entire AI framework from scratch. Our focus isn’t just on automation but on crafting a solution that actively adapts to industry nuances, incorporating intent data, job listings, and hundreds of signals to zero in on ideal prospects.

Our recruitment product has already gained significant traction, and with you on board, we’re ready to level up to Nurturebox 2.0, pushing the boundaries of personalized, data-driven prospecting. You’ll work alongside our founding team in a flat hierarchy, so there’s zero red tape—just an open runway for innovation. If you’re passionate about tackling complex problems and crave a role where you can directly shape the future of recruiting tech, Nurturebox is where you’ll make your mark.

This is a chance to build a transformative platform from the ground up, with end-to-end ownership and the freedom to create AI-driven solutions that solve real-world staffing challenges. If you’re ready to redefine what’s possible in lead generation, we’d love to meet you.

Why We’re Building This?

By 2030, AI agents/teammates will be embedded in every department of every major enterprise. Engineers, PMs, sales reps—all will work alongside AI "colleagues" that do more than assist; they learn, adapt, and execute autonomously. Imagine hiring AI to do the job, not just assist with it.

At Nurturebox, we’re building that vision specifically for the staffing industry. We know this space inside and out, and we’re crafting a true AI teammate product, not a glorified chatbot or simple co-pilot. This AI is the product—a powerful, adaptive system built to tackle staffing’s unique challenges. 

This is a role to architect something truly groundbreaking from scratch: to create an AI teammate that not only integrates seamlessly but transforms how the staffing industry operates. If you're ready to redefine what AI can do in a business-critical environment, let’s talk about how you could lead the charge with us.

About Ideas2IT (Parent Company)

Ideas2IT is a high-end product development firm growing fast with prestigious logos like Facebook, Bloomberg, Roche, Medtronic, and many exciting SAAS startups.

We have a proven track record of successfully launching 5 startups in the last 6 years. All of them are venture-funded by top-tier firms and have great traction.

• Pipecandy - eCommerce AI. Successfully exited
• Element5 - Healthcare AI. $50M in funding from Insight venture partners
• Carefi.in - Healthcare Fintech. Funded by Sequoia
• IdeaRx - Funded by the second-largest eye care chain in the world
• NurtureBox - Recruitment AI and automation

In this role, you will:

• Conduct deep research on the foundations and capabilities of LLMs.
• Design and implement innovative research projects to explore the application of LLMs for code understanding and generation.
• Develop and evaluate novel techniques for LLM fine-tuning and adaptation to the specific needs
• Collaborate with engineers and other scientists to integrate LLM solutions seamlessly into the Nurturebox platform.
• Stay up-to-date on the latest advancements in LLM research and present findings at conferences and within the company.
• Build a RAG-based solution and leverage Vector DB, Graph DB, chunking, ranking, indexing, semantic search, etc.

You are the ideal candidate if you have:

• Strong foundation skills in AI/ML systems
• Hands-on experience of working with LLMs
• Proven experience conducting deep research on LLMs, with a strong understanding of their architecture, training methods, and capabilities.
• Expertise in natural language processing (NLP) techniques, including text representation, machine translation, and text summarization.
• A solid foundation in machine learning fundamentals, including deep learning architectures and optimization algorithms.
• Excellent programming skills in Python, with experience using popular deep learning libraries (e.g., TensorFlow, PyTorch). 
• Excellent communication and collaboration skills, with the ability to effectively present complex technical concepts to technical and non-technical audiences.
• A passion for innovation and a desire to push the boundaries of what's possible with LLMs.
• Knowledge of LLM evaluation methodologies

Bonus points for:

• Experience working with LLM for codebase
• Experience in building and deploying real-world LLM applications.
• Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP).
• A strong publication record in top AI and NLP conferences and journals.

At Nurturebox, you'll join a team of passionate individuals working on the cutting edge of AI. We offer a collaborative and stimulating work environment, competitive compensation and benefits, and the opportunity to impact the future of Agentic AI.

If you're ready to take your LLM expertise to the next level and help us revolutionize Agentic AI transformation, we encourage you to apply! 

About the Role

We are actively seeking talented Senior Python Developers to join our ambitious team dedicated to pushing the frontiers of AI technology. This opportunity is tailored for professionals who thrive on developing innovative solutions and who aspire to be at the forefront of AI advancements. You will work with different companies in the US who are looking to develop both commercial and research AI solutions.

Required Skills:

• Write effective Python code to tackle complex issues
• Use business sense and analytical abilities to glean valuable insights from public databases 
• Clearly express the reasoning and logic when writing code in Jupyter notebooks or other suitable mediums
• Extensive experience working with Python 
• Proficiency with the language's syntax and conventions
• Previous experience tackling algorithmic problems
• Nice to have some prior Software Quality Assurance and Test Planning experience
• Excellent spoken and written English communication skills

The ideal candidates should be able to

• Clearly explain their strategies for problem-solving.
• Design practical solutions in code.
• Develop test cases to validate their solutions.
• Debug and refine their solutions for improvement.

Key Qualifications:

5 + years of experience in Software development in multithreaded Java/Python applications

3+ years of UI/UX stack experience (Angular JS/PHP/Javascript)

Extensive experience in coding and debugging Java applications and deployment

Should have experience/exposure to Apache Tomcat, JBOSS, SOAP, REST, Maven, Spring framework, hibernate, Kafka, Zookeeper, DHCP, DNS, SNMP

Extensive experience with MySQL and various NoSQL Databases like MongoDB, Elasticsearch

Modelling languages like Netconf, Restconf, Yang,Tosca, Yaml, XML

Skilled in data center, networking, Linux and cloud technologies especially IaaS

Understanding of the ETSI NFV architecture stack

2+ experience with SDN technologies

2+ experience with OpenStack, Kubernetes or other container orchestration platform

Agile programming methodologies

DevOps - CI/ CD experience with Git, Gerritt, Jenkins

Experience contributing to and working with open source communities like ONAP, ONF

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.