Customer Care- Inbound Process
Altruist Technologies Private Limited
Customer Care- Inbound Process
at Altruist Technologies Private Limited
Agency job
0 - 5 yrs
₹2L - ₹4L / yr
Noida, sector 58
Skills
MS-Excel
Communication Skills
Customer Support
Status: Open
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No of Openings: 30
Salary: ₹15000 - ₹18000 INR
Language: English, Hindi
Skills: Excel, Computer
Experience: 0 - 5 years
Qualification: 12th
Age: 18 - 30 years
Description
Visit
We are hiring a customer service representative to manage customer queries and complaints.
Responsibilities
- Require one year relevant experience in inbound process
- Excellent communication in English and Hindi
- A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
- Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
- To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
- It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
- Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller
Qualifications-
- 12th or Graduate
- Language- Hindi & English
- Age 18-30
For Inbound-
- Good communication skills
- Rotational shift and week off
- Salary - for fresher - 15k In hand
- Experience - 16.5k in hand
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