Customer Care- Inbound Process
at Altruist Technologies Private Limited
Status: Open
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No of Openings: 30
Salary: ₹15000 - ₹18000 INR
Language: English, Hindi
Skills: Excel, Computer
Experience: 0 - 5 years
Qualification: 12th
Age: 18 - 30 years
Description
Visit
We are hiring a customer service representative to manage customer queries and complaints.
Responsibilities
- Require one year relevant experience in inbound process
- Excellent communication in English and Hindi
- A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
- Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
- To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
- It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
- Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller
Qualifications-
- 12th or Graduate
- Language- Hindi & English
- Age 18-30
For Inbound-
- Good communication skills
- Rotational shift and week off
- Salary - for fresher - 15k In hand
- Experience - 16.5k in hand
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Education: A bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
- Training: Completion of professional training programs in AI, machine learning, or data science.
- Programming Skills: Proficiency in programming languages such as Python or R, with experience in data processing techniques.
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This position offers a unique opportunity for those looking to pivot their careers into IT while contributing to innovative AI projects. If you are ready to embrace this challenge, we encourage you to apply!
Engineering Manager (Bangalore, Remote option available) 8+ years of experience
Zepto (www.zeptonow.com)
Why should you look at this role?
Salary 65-80 lakh per annum
Paid leave
Sick leave
Provident Fund
What Else?
- High growth startup in quick commerce space (10 min delivery)
- Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
- Work on real world logistics problems & benefit from the rocket ship Zepto is!
Tech Team: 40-50 (200+ in few months)
About the Employer
Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!
Just 6 months after launching, we've raised $160 million from marquee
investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.
The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.
Funding:
Funding Zepto has raised a total of $160M in funding over 3 rounds.
Their latest funding was raised on Dec 20, 2021 from a Series C round.
Employer Reviews:
“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”
"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."
Reporting structure:
Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO
The EM role would involve team management
Interview Process:
- Discussion on past experience and problem discussion based on projects done
- Low level design
- High level design
(One of the rounds will test scenario management via case study since it’s a managerial role)
What You will do Everyday?
- You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage a team of top noch engineers.
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- As an Engineering Manager you manage your business goals, contribute to product strategy and help develop your team
- Create clear career paths for team members and help them grow with regular & deep mentoring.
- Perform regular performance evaluation and share and seek feedback.
- Operating with scale and speed amidst flux, there is just a LOT happening.
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- You work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace
- You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions
- You work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
- Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations
Your Superpowers
- B.E/B.Tech or any other similar qualification with experience as a tech leader and people manager for at least 8+ years.
- Experience of managing teams and delivering high-quality projects on time.
- Experience with building, developing and coaching teams of best technical talent in the Industry.
- Experience with managing diverse teams and delivering high-quality projects on time.
- Deep understanding of technology and architecture in a highly scalable and available setup.
- Experience with new open source technologies and their adoption into product development etc.
- Experience with new open source technologies and their adoption into product.
Python- Working experience on Python or Java Selenium, POM, TestNG, Maven, Web application automation, Eggplant scriptingJIRA, Maven, Eclipse.
- Expertise in automating the manual tasks with Batch - Shell scripting, API framework development, Automation framework migration
- Functional expertise on Eclipse - Java, TestNG,Maven, Web application automation, Senstalk
- Exposure to the applications launched on the Linux platforms.
- The role expects overall strong exp in Web Testing, DB test, and API Test areas.
- Strong knowledge of Scripting and Framework (Selenium Webdriver, Appium and API)
Java
Spring BootLocation: Bangalore
Function: Software Engineering → Backend Development
Requirements:
- 4 + years of experience in Java, Spring, Hibernate, Springboot/microservices
- Good understanding and practical experience in Spring framework ( Spring boot,JPA,MVC)
- Extensively worked on microservices based design architecture
- Strong command on Data Structures, algorithms & Problem Solving
- Very strong on Oops Java Basic,
- Good on Multithreading Concepts
- Should have good exposure on Messaging platform (Kafka,JMS, AMQ etc,)
About Bigbasket.com
At bigbasket.com we believe in being smart, quick and efficient, making your life as leisurely as possible. We understand that in this fast-paced world, time is always of the essence and hence want to make your grocery shopping easy and convenient so that no time is wasted in this process. So, no more hassle of going down to the grocery store and long queues for billing etc. You can browse through our varied range of products at bigbasket.com, order them and get them to be delivered at your own convenient time slot.
We specially hand pick each and every product for you, putting it through a safety packaging process and finding your home, no matter how bad the wind is or how cold the weather is. Our ''No questions asked refund' and ''10% off for a delayed delivery'' policy makes us a customer friendly online food and grocery store. Just follow three simple steps and get your order delivered - simply Browse, Add to cart & Choose delivery slot!
Why Explore a Career at Bigbasket.com
Bigbasket engineering thrives on out of the box thinking and relentless pursuit of excellence. We are looking for senior developers who share our passion for building world class software. If you are excited about the prospect of changing the way India shops for groceries and being a pioneer -- then this a great home for you. Not to mention the thrill of building products that millions use on a daily basis and using cutting edge technology to make the products customers love.
While we are techies at heart -- we don't use technology for the sake of technology, but pride ourselves in solving customer problems in the most efficient and elegant ways. Do the customers really care about efficient implementation of Levenshtein Distance? Well no. But they really appreciate when their typos are pardoned and don't get in the way. Similarly customers don't give a damn that robots efficiently segregate their packets, but they do care about their orders delivered in a timely way.
If you enjoy Coding, Testing and love solving business problems, then we'd like to meet you.
What you will do:
- Building exciting and high impact features for the small business community such as inventory management, billing, accounting, tax filing
- Having high user empathy, looking at the entire flow, taking care of all the edge cases and is creative in problem solving
- A customer-first approach - you must always think customer first and be absolutely unwilling to make compromises on customer experience.
- Past experience in creating products for small and medium businesses will be preferred
2. Assemble large, complex data sets that meet business requirements
3. Identify, design, and implement internal process improvements
4. Optimize data delivery and re-design infrastructure for greater scalability
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
6. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
7. Work with internal and external stakeholders to assist with data-related technical issues and support data infrastructure needs
8. Create data tools for analytics and data scientist team members
Skills Required:
1. Working knowledge of ETL on any cloud (Azure / AWS / GCP)
2. Proficient in Python (Programming / Scripting)
3. Good understanding of any of the data warehousing concepts (Snowflake / AWS Redshift / Azure Synapse Analytics / Google Big Query / Hive)
4. In-depth understanding of principles of database structure
5. Good understanding of any of the ETL technologies (Informatica PowerCenter / AWS Glue / Data Factory / SSIS / Spark / Matillion / Talend / Azure)
6. Proficient in SQL (query solving)
7. Knowledge in Change case Management / Version Control – (VSS / DevOps / TFS / GitHub, Bit bucket, CICD Jenkin)
Ruby on Rails (ROR)
React.jsAt least 5years of experience in a similar position, working in medium to large-sized, distributed teams
Tech stack:ROR with React JS
Experience developing web services using any of the following Ruby
Experience in one or more relevant front-end frameworks like React JSm or Vue.JS
Jenkins
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Full Stack Developer - Averlon