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Customer Care- Inbound Process
Altruist Technologies Private Limited
Customer Care- Inbound Process
Victaman services private Limited's logo

Customer Care- Inbound Process

at Altruist Technologies Private Limited

0 - 5 yrs
₹2L - ₹4L / yr
Noida, sector 58
Skills
MS-Excel
Communication Skills
Customer Support

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit


We are hiring a customer service representative to manage customer queries and complaints.


Responsibilities

  • Require one year relevant experience in inbound process
  • Excellent communication in English and Hindi
  • A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
  • Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
  • Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
  • To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
  • It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
  • Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller


Qualifications-

  • 12th or Graduate
  • Language- Hindi & English
  • Age 18-30


For Inbound-

  • Good communication skills
  • Rotational shift and week off
  • Salary - for fresher - 15k In hand
  • Experience - 16.5k in hand


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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