Customer Care- Inbound Process

Job Description

A Product Designer is a professional who is in charge of translating the wants and needs of consumers into product design features. They must have a creative eye, be able to think outside the box in order to come up with new ideas or solutions that meet customer expectations, and create digital or print drawings as well as design fully-functional products

Roles and Responsibilities:

1. User Research: ○ Conduct user research to understand user needs, preferences, and behaviors. ○ Use research findings to inform design decisions and enhance the overall user experience.

2. Wireframing and Prototyping: ○ Create wireframes, user flows, and prototypes to visualize and communicate design ideas. ○ Iterate on designs based on feedback from stakeholders and usability testing.

3. Visual Design: ○ Develop visually engaging and consistent UI designs for digital products. ○ Ensure designs align with brand guidelines and maintain a cohesive visual identity.

4. Interaction Design: ○ Design and implement interactive elements to enhance user engagement and satisfaction. ○ Collaborate with development teams to ensure seamless integration of design and functionality.

5. Usability Testing: ○ Plan and conduct usability testing sessions to gather feedback and validate design decisions. ○ Analyze testing results and iterate on designs to improve overall usability.

6. Collaboration: ○ Work closely with cross-functional teams, including developers, product managers, and other stakeholders. ○ Communicate design decisions effectively and advocate for the user throughout the product development process.

7. Stay Updated: ○ Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design. ○ Continuously improve skills and contribute to a culture of design excellence.

Experience and Skills you MUST have:

● Proven experience as a UI/UX Designer or similar role.

● Proficient in design tools such as Sketch, Figma, Adobe XD, or similar.

● Strong portfolio showcasing a range of design projects and problem-solving skills.

● Excellent communication and collaboration skills.

● Understanding of front-end development technologies and constraints.

● Familiarity with agile development processes

We are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end [Mobile and Web].

Why join Kesari Awayddings?

We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.

Responsibilities:

• Build efficient, testable, and reusable PHP and Laravel/ Laravel modules

• Solve complex performance problems and architectural challenges • Integration of data storage solutions (AWS S3, Redis, Memcache) • Architecting NodeJS-based scalable microservices.

• AWS deployment, CI-CD pipelining.

• Designing and developing APIs.

Skills And Qualifications: Minimum 2 years of experience is mandatory

- Strong knowledge of PHP web frameworks (Laravel) - Understanding of MVC design patterns

- Basic understanding of HTML5, and CSS3

- Knowledge of object-oriented PHP programming

- Knowledge of JS frameworks like ES6 Express and GraphQL

- Understanding fundamental design principles behind a scalable application.

- User authentication and authorization between multiple systems, servers, and environments.

- Familiarity with limitations of PHP as a platform and its workarounds

- Creating database schemas that represent and support business processes - Knowledge of SQL, MySQL, MongoDB or similar database management system- Exposure to or experience with AWS- ElasticBeanStalk, Load Balancer, S3, EC2, Git/ Bitbucket/Jira/Jenkins, etc

- Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus

What’s in it for you?

• Opportunity to be a part of the core team, working closely with founding teammembers

• The steep learning curve with great exposure to all the aspects of start-ups

• A performance-based environment with no limits to career growth and personal development

• An opportunity to collaborate with a team of like-minded, smart, creative people who execute and get things done.

• Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company

• ESOPS discussion can happen depending on the performance

The Job location is Pune

If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you. Send us the following to start the conversation

Your LinkedIn Profile link

Your GitHub link

Any stackoverflow contribution is a plus

Projects you have developed so far, along with links and reference

• Build and continuously mentor a talented product engineering team comprising of functional specialists and IT managers
• Actively advise on the optimum technology architecture, framework and supported IT infrastructure to ensure a balance between budgeted costs & building engineering capabilities
• Lead the development of products as per defined timelines and deliverables
• Ensure quality and security of the concepts and products in development by enabling adequate measures throughout the process
• Foster a corporate culture by inspiring the engineering team to grow and develop. She/he should be actively involved in feedback and retention of team members.
• Create strategic plans, set timelines to drive development of the planned products
• Continually review the progress to ensure timely launch of the respective product builds 
• Document periodic feedback from both internal and external stakeholders to continually improve the released products
• Enable active collaboration between product engineering team and other business departments within the organization, thereby promoting a culture of openness 

About

Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. 

Requirement

• We are looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
• At least 2 years of experience with MVVM architecture
• 5-8 years of experience with Android development
• Extensive experience of 3rd party integration
• Good knowledge of Java and Kotlin
• Good Logical ability
• Notification and Payment Gateway experience
• Adaptation to new technologies
• Able to design dynamic complex U
• Experience building custom SDK
• Experience with Multi Module Application

Responsibilities

• Integrate the design into high-quality code.
• Ensure the performance, quality, and responsiveness of an application.
• Identify and correct bottlenecks and fix bugs.
• Work alongside other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation, and creating a quality product is essential.

Soft Skills :

• Positive attitude
• Good analytical skills
• Hungry for growth
• Problem-solving

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 9% MoM, http://syndicationpro.com/">SyndicationPro.com is #1 Platform to Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.

Tech Stack [High-Level]: We are JavaScript focused i.e., we work in ReactJS, NodeJS, AngularJS, TypeForm, TypeScript, Redis. On the server side, we work with AWS/GCP/DO. Database: MySQL, PostgreS and Mongo DB. API: REST and GraphQL API. We also have a strong DevOps stack - including Kubernetes(K8), Dockers and CI/CD automation.

About the Role:

This role provides you the opportunity to truly accelerate your engineering career by giving you a front-line seat on a Rocketship product. Our fintech product has grown by 10x over the last year and we are expecting that growth to continue for the foreseeable future. The leadership team is committed to make massive investments in its technology and people. Given the growth of the product, individuals will have opportunities to move into leadership roles.

Why SyndicationPro?

Along with having an explosive product, SyndicationPro also has mature leadership, systems, processes, and structures that most fast-growing StartUps lack. SyndicationPro.com is part of the FirstPrinciples.io Venture Studio; this gives us the operational and technical backbone that most young companies struggled with. We are also a profitable SaaS Company that is cash-flow positive; ensuring financial viability. Our founding team also are daily users of the product and are real estate syndicators themselves, ensuring that we continue to maintain product leadership.

Job Description:

Roles & Responsibilities:

1. Perform full stack development activities using MERN Stack
2. Ability to translate UX Designs into functional web apps using React JS
3. Technical architecture design along with system architect and product manager
4. Writing effective business logic (using Rest API or GraphQL API)
5. Algorithm design for system modules
6. Database design for scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or PostgreSQL)
7. POC development with other engineers
8. Efforts estimations with Product Manager and Engineering Head
9. Test software to ensure responsiveness and efficiency
10. Writing Unit testing for robust system
11. Technical documentation

Requirement & Skills:

1. Bachelor’s degree in computer sciences or equivalent stream. PG is good to have
2. Strong Knowledge of algorithms and data structures
3. Hands on experience in MERN stack (MySQL or PostgreSQL would be plus)
4. Hands on experience to develop Rest/GraphQL API using Node.js with Typescript.
5. Hands on experience on AWS services (EC2, SQS, SES, Lambda).
6. Fundamentals of Docker/Containerized application development would be plus
7. Experience working with US Clients is a Must
8. Experience and Exposure working with different projects and business models will be an advantage
9. 5+ years of experience as Full Stack Development (MERN stack)
10. Experience in SaaS product development would be a plus
11. Experience in other JS frameworks like Next.JS, React Native/Expo would be plus

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

• Development and delivery experience in iOS, at least 2 apps should be in App Store
• Proficient in Swift 4.0 or later
• Experience with iOS frameworks such as UIKit, Maps, Core Location, Core Bluetooth and Core Animation etc.
• Familiarity with MVVM, Test driven development(TDD)
• Experience with third-party libraries such as Alamofire etc. and APIs Solid understanding of the full mobile development life cycle
• Proficient in RESTful APIs
• Proficient in Git
• Familiarity with push notifications and cloud message APIs etc.
• Experience with offline storage, threading, and performance tuning, optimisation
• Experience with performance and memory tuning with tools such as xcode Instruments and Shark
• Experience in writing unit and functional tests
• Perform bug fix and improve application performance
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces. Understanding of Apple’s design principles and human interface guidelines
• Strong CS fundamentals (with competencies in algorithms and data structures)
• Highly accountable and takes ownership, with collaborative attitude, and a lifelong learner.

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing and developing

applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

 Passion for technology and financial domain with demonstrated ability to learn quickly

 Delivery focus with ability to take full ownership

 Strong commitment to quality and delivery

 Strong communication skills

Skills/Knowledge and experience:

 Object oriented design and development skill

 Webservices - Node JS/Express JS, Rest API

 Frontend – Angular (Javascript and Typescript), React

 Unix and Shell scripting

 SQL Proficiency, good to know MongoDB

What you need to have: