Customer Care- Inbound Process

What would make you a good fit?

 You’re both relentless and kind, and don’t see these as being mutually
exclusive
 You have a self-directed learning style, an insatiable curiosity, and a hands-
on execution mindset
 You have deep experience working with product and engineering teams to
deliver successful products
 You’re incredibly ambitious and adaptable. You thrive in fast-moving, 
dynamic environments 
 You have developed advanced UIs using Angular or React
 You have experience with data visualization frameworks, D3.js is a plus
 You continuously raise the bar on development practices such as code
quality tools, build tools, etc.
 You obsess about correctness and performance
 You have excellent writing and speaking skills with a specific knack for
connecting technical choices to product opportunities 
 You are willing to tackle issues, however small or mundane they may be with a “nothing is beneath me” mindset, to make the product and the team successful
Must-Have Requirements

 4+ years of experience in Angular or React
 Experience using data visualization frameworks such as D3.js
 Experience with documentation tooling such as compodoc and Storybook
 Experience writing unit tests for frontend
 Track-record of building reliable and maintainable UIs
 You’ve partnered with product, design, and backend teams to deliver
software from ideation to production.
 You have deep experience with data structures and algorithms
 You naturally think quantitatively about problems and work backward froma customer outcome

Nice To Have

 You have experience with Java backends
 You have a strong connection to finance teams or closely related domains,
the challenges they face, and deep appreciation for their aspirations

Greetings!!

We are looking out for a technically driven  "Full-Stack Engineer" for one of our premium client

COMPANY DESCRIPTION:

Required Skills
• Hands-on experience with NodeJS, React, Redux, & Docker
• Great to have understanding about Kubernetes, Postgres and AWS (SQS, Lambda, S3)
• Experience implementing micro service technology
• Experience working with Python and Pandas, used for data manipulation is a plus
• Experience with Power BI and its APIs is a plus
• Experience with building and maintaining large data sets
• Ability to work across structured, semi-structured and unstructured data, extracting information
and identifying linkages across disparate data sets
• Understanding of information security principles
• Ability to understand complex systems and solve challenging problems
• Ability to clearly communicate complex solutions
• Ability to learn new technologies quickly
• Comfortable in a fast paced small team environment
• Open to work with global team structure, flexible and efficient
• Ability and flexibility to manage multiple assignments in a dynamic, complex and fast-paced
environment
• High level of attention to detail
• Commercial client-facing project experience is a plus
• Business-level language skills and fluency in English

Requirements and skills

Only immediate joiners are preferred or those who can join within 15-25 days of NP.

JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

Key Highlights:

We are having urgent openings for Android developers

Experience – 1 to 3 years

Skills: Native Android, Java, Kotlin, Rx Java, Event Bus, Json, and UI / UX - XML



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Team
TMBill

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to front-end requests Rits Software is a proprietorship firm based in Mumbai and we have been serving clients from different parts of the world with their technology requirements. The primary services that we focus on are as below: Web Development, Web portals. Mobile Application Development - Android & iOS Software Development - Custom Development as per client requirements Our current focus has been on industries related to Travel, E-commerce, Medical Professionals, Health & Fitness, Animation & Retail.