Customer Care- Inbound Process

Job Title: Sales Operations Specialist

Location: Pune/Mumbai

Type: Full-time

Role Overview:

We are looking for a detail-oriented and proactive Sales Operations Specialist to join our dynamic team. This role is pivotal in ensuring smooth communication and coordination between internal teams and external clients. You will be responsible for lead engagement, logistical coordination for events, and delivering an exceptional client experience throughout the engagement lifecycle.

Key Responsibilities:

1. Lead Engagement & Communication

• Send introductory and follow-up messages to potential leads on LinkedIn.
• Maintain a tracker for lead responses and escalate warm leads to the Sales team.
• Support the Sales team with pre-sales coordination when needed.
• Prepare Statement of Work (SoW) for all newly onboarded clients and Co-ordinate closely with the Finance team
• Liaise with legal or finance for contract vetting and closure
• Maintain onboarding documents: PO/WO/Agreement

2. Event Coordination

• Liaise with the event team to ensure timely dispatch of materials and giveaways.
• Coordinate branding requirements including logo sharing and visibility arrangements.
• Track and follow up on payments related to event participation and invoicing.
• Coordinate with sales vendors for data procurement and client gifting and liaise with the marketing team for collateral updates and requirements.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–3 years of experience in client servicing, operations, or event coordination.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in MS Office and comfortable using CRM and project management tools.
• Prior experience in L&D, HR Tech, or event domains is a plus.

What We Offer:

• Opportunity to work with a passionate, purpose-driven team.
• Exposure to diverse industries and high-impact client projects.
• A learning-oriented and collaborative work environment.
• Opportunity to attend events/ conferences

Full Stack Developer

This position would design scalable, efficient and maintainable software architectures using Node.js

We are building a online platform for millennial and gen z moms and parents to surround them with support at every step of their parenting journey, right from planning a baby to 12 years of child. We would like to be their trusted 24*7 parenting guide, prepare for every new moment just in time and make every need available at a click of a button. With 90k+ babies born every day and increasing number of working mothers in urban nuclear India, our vision is to create a world of healthy pregnancies, thriving children and confident parents.

Founded by ex-3M, Gillette, Cargill folks, we have are moving fast now :-

·      50K installations in last 6 weeks

·      > 2 Million hits on the content site since going live in early 2021

·      Raised 2 rounds of investment

About the Role

Technical:-

·      Architect and Design: Collaborate with cross-functional teams to design scalable, efficient, and maintainable software architectures using Node.js.

·      Backend Development: Develop and maintain server-side applications and APIs using Node.js, ensuring high performance, responsiveness, and security.

·      Code Implementation: Write clean, well-organized, and documented code that aligns with best practices and coding standards.

·      Database Management: Hands-on experience, with MongoDB

·      Troubleshooting and Bug Fixing: Identify and resolve technical issues, bugs, and performance bottlenecks promptly.

·      Code Reviews: Conduct thorough code reviews to ensure code quality, maintainability, and adherence to architectural guidelines.

·      Performance Optimization: Analyse and optimize application performance through profiling, tuning, and implementing best practices.

·      Technology Evaluation: Stay up-to-date with the latest trends and advancements in Node.js and related technologies, and make recommendations for technology adoption

Non-Technical:-

·      Collaboration: Collaborate with frontend engineers, product managers, and other stakeholders to deliver seamless end-to-end features and enhancements.

·      Mentorship: Provide guidance and mentorship to junior developers, sharing your knowledge and expertise in Node.js development.

What you have to offer

Must-Have:-

·      Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

·      Minimum of 4-5 years of professional experience in backend development, with at least 2-3 years focused on Node.js.

·      Strong proficiency in Node.js and JavaScript, including asynchronous programming, event-driven architecture, and familiarity with frameworks like Express.js.

·      Experience working with databases such as MySQL, MongoDB, or PostgreSQL, including database design and optimization.

·      Proficiency in version control tools (e.g. Git) and collaborative development workflows.

·      Solid understanding of RESTful API design principles and best practices.

·      Excellent problem-solving skills and the ability to debug complex issues.

Good To Have :-

·      Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.

·      Prior experience with frontend technologies (HTML, CSS, React, etc.) is a bonus.

·      Contributions to open-source projects, tech blogs, or relevant certifications are advantageous.

·      Experience with containerization technologies like Docker and orchestration tools like Kubernetes is a plus.

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Urgent requirement for the role of PHP Developer for a US-based company
Please apply only if you are willing to work from the office.
Experience: 2+ years. 
Location: Noida, sector1 
Notice period:15 days to 20 days
Skills: Laravel, PHP, Javascripts, rest API, My SQL, HTML, CSS.

Roles and responsibilities

•             Hands-on 2-3 years of programming experience in PHP-MySQL

•             Knowledge of object-oriented PHP programming

•             Experience in integration of REST API

•             Excellent in JavaScript and jQuery

•             Good Knowledge in JSON, XML, HTML5 and CSS3

•             Hands-on experience in MYSQL database in writing DDLs,          DMLs, Stored Procedures, Views, Functions and Indexing

•             Strong analytical and problem-solving skills

•             Understanding the fully synchronous behavior of PHP

•             Understanding of MVC design patterns

•             Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Role : Head – Key accounts and strategic partnerships ( Unified Comm )

Qualification : Btech desirable with additional Business Diploma / Degree

Function – Drive both Wholesale & Enterprise VOIP Business Revenues on national and Global phase,

                    VOIP Business includes Outbound VOIP ( Traffic of Call Centre , CLI , NCLI ) and Inbound VOIP ( DID’s , Two Way DID’s , Toll Free No’s , VMN’s etc )

                    Should have handled min of a Annual Million USD Revenue business Portfolio

                    Enterprise VOIP SIP Trunks and SIP Trunk Solutions

                    Unified Comm Solutions Like MS Teams Direct Routing Services or others

                    SMS Services exposure with A2P ( Application to Person ) SMS

                    NOC support co-ordination Understanding

Skills – Should be having Solution sale bent of mind to enhance penetration in Enterprises/ SME’s and creating Value .

Characteristics – Should be a Self Motivated Individual willing to excel in his career