Customer Care- Inbound Process

Instructional Designer – eLearning Development

📍 Location: Chennai / Hyderabad (Hybrid)

🕐 Shift: 11 AM – 7 PM / 3 PM – 12 AM

🗣️ Communication: Excellent (Mandatory)

📅 Experience: 8–12 years in Instructional Design

About the Role:

We’re hiring an experienced Instructional Designer to craft impactful and interactive corporate learning experiences. If you're hands-on with tools like Storyline, Vyond, Adobe XD, and have a passion for innovation in learning, we want to hear from you.

Key Responsibilities:

• Design and develop eLearning content using Storyline, Rise, Camtasia, Captivate, and Lectora
• Provide clear development instructions to course developers
• Create custom interactives, interactive videos, and conceptual maps
• Hands-on video creation using Vyond, Powtoon, Synthesia
• Develop 2D/3D digital character illustrations
• Apply design thinking, UI/UX principles, and interaction design
• Collaborate with global stakeholders, especially US-based teams

Must-Have Skills:

• Authoring Tools: Storyline, Rise, Captivate, Camtasia, Lectora
• Video Tools: Vyond, Powtoon, Adobe Creative Suite, Synthesia
• Design Skills: Adobe XD, Custom Interactives, Concept Mapping
• Illustration: 2D/3D Digital Characters
• Corporate Content Experience (Healthcare is a plus)

Role: SOC Analyst

Job Type: Full Time, Permanent

Location: Onsite – Delhi

Experience Required: 1-3 Yrs

Skills Required:

1) Working knowledge across various security appliances (e.g., Firewall, WAF, Web Security Appliance, Email Security Appliance, Antivirus).

2) Experience with SOC Operations tools like SIEM, NDR, EDR, UEBA, SOAR, etc.

3) Strong analytical and problem-solving skills, with a deep understanding of cybersecurity principles, attack vectors, and threat intelligence.

4) Knowledge of network protocols, security technologies, and the ability to analyze and interpret security logs and events to identify potential threats.

5) Scripting skills (e.g., Python, Bash, PowerShell) for automation and analysis purposes.

6) Skilled in evaluating and integrating inputs from people, processes, and technologies to identify effective solutions.

7) Demonstrate a thorough understanding of the interdependencies between these elements and leverages this knowledge to develop comprehensive, efficient, and sustainable problem-solving strategies.

8) Excellent communication skills to articulate complex technical concepts to non-technical stakeholders and collaborate effectively with team members.

9) Ability to prioritize and manage multiple tasks in a dynamic environment.

10) Willingness to stay updated with the latest cybersecurity trends and technologies.

Job Responsibilities:

1) Continuously monitor and Analyze security alerts and logs to identify potential incidents. Analyze network traffic patterns to detect anomalies and identify potential security breaches.

2) Implement correlation rules and create playbooks as per requirements. Continuously update and suggest new rules and playbooks based on the latest attack vectors and insights from public articles and cybersecurity reports.

3) Use security compliance and scanning solutions to conduct assessments and validate the effectiveness of security controls and policies. Suggest improvements to enhance the overall security posture.

4) Utilize deception security solutions to deceive and detect potential attackers within the network.

5) Leverage deep expertise in networking, system architecture, operating systems, virtual machines (VMs), servers, and applications to enhance cybersecurity operations.

6) Work effectively with cross-functional teams to implement and maintain robust security measures. Conduct thorough forensic analysis of security incidents to determine root causes and impact.

7) Assist with all phases of incident response. Develop and refine incident response strategies and procedures to address emerging cyber threats.

8) Perform digital forensics to understand attack vectors and impact. Swiftly respond to and mitigate security threats, ensuring the integrity and security of organizational systems and data.

9) Professionally communicate and report technical findings, security incidents, and mitigation recommendations to clients.

About Company

Innspark is the fastest-growing Deep-tech Solutions company that provides next-generation products and services in Cybersecurity and Telematics. The Cybersecurity segment provides out-of-the-box solutions to detect and respond to sophisticated cyber incidents, threats, and attacks. The solutions are powered by advanced Threat Intelligence, Machine Learning, and Artificial Intelligence that provides deep visibility of the enterprise’s security.

We have developed and implemented solutions for a wide range of customers with highly complex environments including Government Organizations, Banks & Financial institutes, PSU, Healthcare Providers, Private Enterprises.

Website: https://innspark.in/

• Identified and pursued valuable business  

• Created vision and provided leadership for targeting  

• Demonstrated respect, friendliness and willingness to  

Job Overview:

As a Lead ETL Developer for a very large client of Paradigm, you are in charge of design and creation of data warehouse related functions such as, extraction, transformation and loading of data and expected to have specialized working knowledge in Cloud platforms especially Snowflake. In this role, you’ll be part of Paradigm’s Digital Solutions group, where we are looking for someone with the technical expertise to build and maintain sustainable ETL Solutions around data modeling and data profiling to support identified needs and expectations from the client.

Delivery Responsibilities

• Lead the technical planning, architecture, estimation, develop, and testing of ETL solutions
• Knowledge and experience in most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures, and SaaS-based applications; Experience developing ETL-based Cloud PaaS and SaaS solutions.
• Create Data models that are aligned with clients requirements.
• Design, Develop and support ETL mapping, strong SQL skills with experience in developing ETL specifications
• Create ELT pipeline, Data Model Updates, & Orchestration using DBT / Streams/ Tasks / Astronomer & Testing
• Focus on ETL aspects including performance, scalability, reliability, monitoring, and other operational concerns of data warehouse solutions
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate end to end ETL solutions
• Experience gathering requirements and defining the strategy for 3rd party data ingestion methodologies such as SAP Hana, and Oracle
• Understanding and experience on most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures and SaaS-based applications; Experience designing ETL based Cloud PaaS and SaaS solutions.

Required Qualifications

• Expert Hands-on experience in the following:
• Technologies such as Python, Teradata, MYSQL, SQL Server, RDBMS, Apache Airflow, AWS S3, AWS Datalake, Unix scripting, AWS Cloud Formation, DevOps, GitHub
• Demonstrate best practices in implementing Airflow orchestration best practices such as creating DAG’s, and hands on knowledge in Python libraries including Pandas, Numpy, Boto3, Dataframe, connectors to different databases, APIs
• Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
• Develop virtual warehouses using Snowflake for data-sharing needs for both internal and external customers.
• Create Snowflake data-sharing capabilities that will create a marketplace for sharing files, datasets, and other types of data in real-time and batch frequencies
• At least 8+ years’ experience in ETL/Data Development experience
• Working knowledge of Fact / Dimensional data models and AWS Cloud
• Strong Experience in creating Technical design documents, source-to-target mapping, Test cases/resultsd.
• Understand the security requirements and apply RBAC, PBAC, ABAC policies on the data.
• Build data pipelines in Snowflake leveraging Data Lake (S3/Blob), Stages, Streams, Tasks, Snowpipe, Time travel, and other critical capabilities within Snowflake
• Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
• Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
• Demonstrable experience of driving meaningful improvements in business value through data management and strategy
• Must have a positive, collaborative leadership style with colleague and customer first attitude
• Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts

Preferred Qualifications:

• Experience with Azure Cloud, DevOps implementation
• Ability to work as a collaborative team, mentoring and training the junior team members
• Position requires expert knowledge across multiple platforms, data ingestion patterns, processes, data/domain models, and architectures.
• Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
• Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
• Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
• Experience with Agile Methodology / Scaled Agile Framework (SAFe).
• Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.

Preferred Education/Skills:

• Prefer Master’s degree
• Bachelor’s Degree in Computer Science with a minimum of 8+ years relevant experience or equivalent.

Malayalam and Hindi-speaking Customer support executives

Good in English communication

freshers also welcome

Outbound call center exp preferred

work location - Chennai - In-office work

Role Description:

As a Lead Backend Engineer , you will be responsible for designing and deploying scalable, highly available, and fault-tolerant systems for Radiusagent. Experience as a Tech Lead, managing tasks with back-end engineers while coding themselves will be a bonus point for the ideal candidate.

Responsibilities will include-

• You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will ensure compliance with the build/release and configuration management process.

Skills needed:

• be able to design and build modules from ground up
• proficient in any one programming language out of php/golang/node/python/javascript/java/ruby and ability to pick up others
• experience with mysql/postgres/mongodb/couchdb
• experience  with redis/memcached
• experience with rabbitmq / kafka
• experience in having written cron jobs, troubleshooting downtime
• ability to work with ambiguous requirements
• good understanding of OS concepts

Nice to haves:

• experience with managing VMs' on aws/gcp/digitalocean 
• experience with docker/kubernetes
• experience elasticsearch or lucene

The  will be responsible for :

• Designing and development of Responsive Web Application
• Strong Knowledge of HTML5, CSS & Java Script
• Strong Understanding of concept of DOM (Document Object Model)
• Understanding of how browsers (Chrome, Mozilla) work behind the scene
•  Knowledge of React JS, CSS Flexbox (Preferred or Optional )

Intro:
Empala is an exciting new fintech launching in Singapore. Empala aims to help workers in the SEA region get access to their pay & helping them save for unexpected expenses. 

Job Description:

As fullstack developer at Empala you will be building and shaping our product. Our current offerings are centered around a React Native app (iOS & Android) with a serverless backend.

Empala is a flat and young organization, meaning every hand has a lasting impact on our product and our culture. You will report directly to the CTO and will in general be working closely with the founders. The job is of course mostly focused on building and maintaining our products, but in a small team you will have to wear a lot of hats, you could get involved in sales, marketing or anything in between, ideally you will see this as a positive thing and a chance to learn more about our users/customers/new areas of work. 

Benefits: 

At Empala we offer a competitive package that will be a mix of salary and employee stock options. We pay ourselves on demand meaning you can get paid for the work you have done when you wish it, be it daily, weekly, monthly or a combination of above. 

Requirements: 

The following requirements are a guideline, if you are missing some points but you are confident that you can master them in a reasonable amount of time there might still be a place for you at Empala. 

Preferred

• React Native 
• Backend tools and frameworks (express or any other, non JS is OK as well) 
• Cloud providers, AWS preferred 
• Git

Other requirements 

• Fluent in english 
• Proactive approach to problem solving 
• A hunger to get stuff done 

Nice to have: 

• Experience with Redux, GraphQL, Typescript, AWS Amplify
• Experience with SCRUM and/or TDD