Customer Care- Inbound Process

We are seeking a skilled and experienced CMM Operator to oversee and optimize inspection processes. The ideal candidate will have a background in CMM operating. The CMM operator will be responsible for ensuring the efficiency, cost-effectiveness, and reliability of our inspection process from manufacturing to finished products.

Job Role and Responsibilities: -

i. CMM operating.

ii. CMM programming.

iii. Final inspection of Jigs machined and sheet metal parts.

iv. Coordinate with Machine shop regarding manufacturing status.

v. Coordinate with production and assembly for parts/Jig readiness for inspection.

vi. QA documentation as per AS9100 D requirements.

vii. FAI as per AS9102C.

viii. Verify the supplier test reports/CoC etc.

Qualifications:

1. Diploma/BE in Mechanical Engineering and 3 to 5 year experience. 2. Experience should be in Hexagon CMM operating and Programming only.

3. Candidate should have good knowledge of drawings, reading, GD&T concept.

Required Skill:

 Experience with CMM operating and programming (Hexagon make)  Candidate must be familiar with PC-DMIS 2015.1 CAD++ software.

 Use in-depth familiarity of GD&T to interpret blueprints at all assembly levels.

 Solid understanding of geometric relationships

 Provide analysis of collected data and evaluate it to provide direction for remaining operations.

 Integrate process monitoring with the fabrication process to locate both welding and machining details.

 Understand and apply the fabrication process and environmental effects on large structures.

 Effectively communicate to fabricators, machinists, assemblers, engineers, and other parties as required.

 Experience with model-based metrology.

 Experience using inspection equipment, such as, micrometers, gauge blocks, dial indicators, height gauges, optical comparators, profilometers, CMM, Hardness Tester

 Understanding of the manufacturing process of small, medium & large structures from concept to completion.

 Strong mechanical aptitude

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

• Recognizes and seizes opportunities to contribute to agency new business
• Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
• Organize Product trainings and roadshows across agencies
• Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
• Responsible for development of direct reports
• Establish regular check-ins with key stakeholders
• Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
• Manage & prioritize incoming requests from agencies
• Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
• Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
• Display strong consulting and collaboration skills
• Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry

• 10+ years of experience, ideally in a digital or media agency or consultancy
• Strong knowledge of leading data and technology tools
• Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
• Strong attention to detail, excellent organization skills, and ability to manage multiple projects
• Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
• Has deep knowledge and experience with paid media agencies

Key responsibilities

Write simple, understandable, testable, and efficient code with focus on solid technical stability and performance.

Drive technical improvement by applying software craftsmanship in everyday work as well as by identifying and executing larger refactoring/improvement initiatives.

Contribute in implementation of complex features and design work within the team.

Being part of cross team technical initiatives

Participate in and contribute to the team's Agile practices.

Take responsibility in maintaining high engineering standards, commitment to the product and respect and attitude towards others.

Skills:

Hands-on experience with modern Ruby on Rails practices and development. (1-2 years)

Experience with writing clean, maintainable and scalable code

Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area

Experience in developing backend APIs/services, micro-service architecture.

Have a clear understanding of database technologies

Awareness/experience with testing methodologies like RSpec

A high-performance mindset to deliver good quality code and also an understanding of the product

Openness with working in a culture of inclusiveness and individual responsibility and experience with Agile methodologies.

Good communication skills – good knowledge of English, both written and oral

Good to have:

Working knowledge of react or other JS based frameworks.

Hands on experience with python, nodeJS, mongo db

We are looking for Developer on urgent basis who have an experience in Laravel framework. Kindly find the job description below:-

Responsibilities and Duties

• Strong knowledge of Core PHP/Laravel
• Working knowledge of MySQL databases, AJAX
• Highly proficient with MYSQL, JQuery, JavaScript
• Strong understanding of OOPs & MVC concepts
• Working experience in Laravel framework
• Experience in Web applications development using PHP
• Expert level jQuery/AngularJS

Job Description

We are HealthTech company and are looking for an experienced and creative UI/UX Designer to join our team for building a Healthcare Ecosystem
As an UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. 

Responsibility: 

• Understand product specifications and user psychology
• Collaborating with Designers and Developers to create intuitive, user-friendly software
• Find creative ways to solve UI-UX problems
• Communicate design ideas and prototypes to developers
• Responsible for understanding a client's vision and intent; conducting stakeholder conversations and workshops
• Develops understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis
• The ability to work collaboratively as part of a creative team that includes both clients and internal colleagues and bring new ideas to the table.
• The faculty to help us stay ahead by constantly improving our design processes.

Key skills: 

• Minimum 1-3 years of experience in UX and UI designing
• Tools- Adobe XD, Photoshop, illustrator, Sketch are a must. The rest will be a good to have.
• working experience of mockups
• Ability to work with internal stakeholders and management