Customer Service Cell- Executive

IT Administrator

About the Role

We are seeking a proactive and detail-oriented IT administrator to support our growing portfolio of businesses. This role will be responsible for managing user access, software provisioning, IT operations, security compliance, and day-to-day technical support across the organization.

The ideal candidate is highly organized, process-driven, and focused on creating scalable IT systems that improve security, efficiency, and employee experience. This is not simply a ticket-resolution role; we are looking for someone who can continuously improve IT operations and proactively identify risks before they become problems.

Key Responsibilities

1. User Onboarding & Offboarding

• Manage end-to-end onboarding for new employees, contractors, and vendors
• Provision accounts, access groups, software licenses, and devices as required
• Maintain standardized onboarding and offboarding workflows for different role types
• Ensure timely and complete offboarding, including account deactivation, access revocation, and asset recovery
• Maintain onboarding and offboarding documentation and checklists

2. Platform Provisioning & Access Management

• Grant, modify, and revoke access to business applications and platforms
• Manage software licenses and user seats across the organization
• Ensure role-based access controls and least-privilege principles are followed
• Conduct regular cleanup of unused, inactive, or orphaned accounts
• Maintain accurate records of user permissions and platform access

3. Security & Compliance

• Administer identity and access management processes
• Enforce MFA, SSO, password policies, and security best practices
• Perform periodic access reviews and maintain audit-ready documentation
• Identify and remediate security risks related to user access and software usage
• Support internal security policies and compliance initiatives
• Assist with incident response and access-related investigations when required

4. IT Support & Request Management

• Own the day-to-day IT support queue and employee requests
• Troubleshoot and resolve access, licensing, application, and system-related issues
• Escalate complex infrastructure or system-level issues to senior technical stakeholders
• Maintain clear communication with users throughout the resolution process
• Meet defined service levels for response and resolution times

5. Tooling, Asset & Vendor Management

• Maintain a centralized inventory of software, platforms, and IT assets
• Track application owners, license counts, renewal dates, and costs
• Monitor software utilization and identify consolidation opportunities
• Flag upcoming renewals and recommend cost optimization initiatives
• Maintain documentation for business-critical systems and vendors

6. Process Improvement & Documentation

• Develop and maintain SOPs, runbooks, workflows, and operational documentation
• Identify opportunities to automate repetitive IT tasks
• Recommend improvements to security, onboarding, access management, and support processes
• Ensure institutional knowledge is documented and accessible

Expectations

• Provide a daily status update summarizing:
• Work completed
• Work in progress
• Risks, blockers, and open questions
• Maintain accurate and up-to-date documentation, SOPs, and inventories
• Proactively identify risks, access gaps, expiring licenses, and compliance concerns
• Communicate constraints and capacity issues early
• Demonstrate strong ownership and accountability for IT operations
• Continuously improve processes rather than simply resolving tickets

Required Skills & Experience

• 3+ years of experience in IT Administration, Systems Administration, IT Operations, or a similar role
• Strong experience with Google Workspace administration
• Experience managing SaaS applications, user provisioning, and access controls
• Familiarity with SSO, MFA, identity management, and security best practices
• Experience supporting cloud-based business applications
• Strong troubleshooting and problem-solving skills
• Excellent written and spoken English communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and organizational skills

Preferred Experience

• Experience with Google Workspace, Slack, Asana, Shopify, and other modern SaaS platforms
• Experience with software license management and vendor administration
• Knowledge of cybersecurity fundamentals and compliance best practices
• Experience working in remote or distributed teams

Working Hours & Availability

This role is expected to provide overlap with U.S. Eastern Time business hours.

Core Availability

The candidate should be actively available and responsive through 3:00 PM Eastern Time:

• During Eastern Standard Time (EST): 3:00 PM EST = 1:30 AM IST (next day)
• During Eastern Daylight Time (EDT): 3:00 PM EDT = 12:30 AM IST (next day)

Extended Support for Urgent Issues

For critical incidents, security issues, access outages, or business-impacting requests, the candidate may be required to remain available until 5:00 PM Eastern Time:

• During EST: 5:00 PM EST = 3:30 AM IST (next day)
• During EDT: 5:00 PM EDT = 2:30 AM IST (next day)

This extended coverage is intended for urgent situations and should not be part of the normal day-to-day workload.

At AppLaunchpad, we empower app developers, startups, and businesses to showcase their apps through high-quality mockups, templates, and creative assets. We are expanding our tech team and looking for a skilled Web Developer who can help us scale our platform, improve user experience, and bring fresh ideas to life.

Key Responsibilities

• Design, develop, and maintain AppLaunchpad’s website and related tools
• Build user-friendly, responsive web pages with strong attention to detail
• Collaborate with designers and product managers to create seamless UI/UX
• Implement performance optimizations to ensure fast and reliable user experiences
• Manage integrations with third-party APIs and payment systems
• Ensure security, scalability, and SEO best practices are followed

Requirements

• Proven experience as a Web Developer or Full-Stack Developer
• Strong skills in HTML, CSS, JavaScript (ES6+), React or Vue.js
• Experience with backend frameworks (Node.js / Django / PHP)
• Familiarity with databases (MySQL, MongoDB, PostgreSQL)
• Knowledge of Git/GitHub workflows
• Understanding of SEO, performance optimization, and mobile-first development

Nice-to-Have

• Experience with design/creative platforms or SaaS
• Familiarity with cloud hosting (AWS, Vercel, Netlify)
• Previous work on e-commerce or subscription platforms

What We Offer

• Competitive salary and growth opportunities
• Work with a creative, fast-moving startup team
• Flexible working hours and remote-first culture
• Opportunity to shape the future of app marketing tools

Housing.com

Role: Team Manager

Department: Developer Sales

Location: Kochi

Housing.com

Founded in 2012 and acquired by REA India in 2017, Housing.com is India’s most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the company’s experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting.

What does this role hold for you…??

●       Accountable for maintaining relationships with priority clients.

●       Drive growth through sales planning and precise actualization and sell online space to key accounts.

●       Accountable for data management to ensure 100% coverage in assigned territory and tracking other key parameters.

●       Ensure client management, negotiation & contract development.

●       Handle client acquisition campaigns and generate leads to build a flagship brand for property services in the respective region.

●       Accountable for service delivery and ensuring client retention.

●       Provide market insights and data assessment for the marketing team to launch the right promotional and customer communication initiatives.

●       Map new projects & new builders in designated territories and acquire new projects & builders to ensure coverage across the designated territories.

●       Ensuring efficient Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.

Apply if you have…

·        Worked in a real estate business.

·        Dexterity in creating and delivering presentations.

·        Passion for selling and dexterity in communicating with people at all levels.

• Understanding the non-functional requirements from business.
• Analyzing the critical business scenarios.
• Analyzing the service level agreement objectives.
• Developing the test scripts.
• Enhancing the scripts by creating/implementing. ...
• Designing workload model.
• Test Execution.

SAP Controlling Analyst

Callaway Golf is a growing collection of brands that blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

JOB OVERVIEW

The Principal Analyst, SAP Controlling will be the functional lead for retail processes and capabilities and be an advocate for both business and technology decisions within our global IT organization.

This position is responsible for the design and management of business system solutions for Callaway Golf. We leverage ECC and SAP S/4. The incumbent will partner with corporate IT, business leaders and stakeholders to identify solutions to business needs, leveraging technology to add value to the company. 

Must have superior business relationship skills and functional knowledge with change management experience. Our company is going through a technology evolution and this role will be key to many of these initiatives. This role will need to be a strong team leader who can develop their own resources while building strong cross-team collaboration and solutions.

ROLES AND RESPONSIBILITIES

• Provide solutions for business needs in all areas of the company.
• Coordinate with corporate IT, vendors and business users on project deliverables
• Manage the design, development and implementation of global business solutions.
• Design solutions with innovation and ensuring the ability to deliver value over time.
• Manage the design for a matrix of plants and retail location and the related inventory movements
• Responsible to provide global visibility, collaboration, and analytics to business leaders.
• Establish, grow, and enhance collaborative relationships with regional business leads.
• Provide value-added input and alternatives and facilitate requirements definition whenever appropriate.
• Manage multiple projects/solutions for multiple business areas.
• Collaborate within the department to ensure alignment and adherence to stated goals.
• Collaborate with business areas to understand needs and develop or introduce solutions to maximize value.
• Leverage matrix approach to sharing of resources in support of business needs.
• Manage internal/external resources as “virtual” project teams.
• Act as an active change agent within the organization challenging the team and business to improve and excel.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Have the necessary level of expertise in the following SAP modules (preferably on S/4):

o  Expert – SAP CO – Product Costing

o  Expert – SAP CO – Profitability Analysis

o  Expert – SAP CO – Cost Center Accounting

o  Expert – SAP CO – Internal Orders

o  Strong – SAP FI – General Ledger

o  Strong – SAP FI – Accounts Receivable

o  Strong – SAP FI – Accounts Payable

o  Strong – SAP CO – Project Systems

o  Strong – SAP EC – Profit Center Accounting

o  Desired but not required – SAP Material Ledger

o  Desired but not required – SAP FSCM

o  Desired but not required – SAP Fixed Assets

o  Desired but not required – SAP EC-CS

• Expert Accounting experience – CMA or CA preferred
• Experience with SAP IS-Retail or IS-Fashion is a plus
• Business process skills to facilitate conversations about best practices and solutions
• Excellent management and leadership skills: people, process and technology.
• Demonstrated achievement in developing and maintaining business partnership at all levels and from varying cultures around the world.
• Strong interpersonal communication skills; flexibility; responsiveness.
• Participative management style, advocate team-based concepts.
• Diverse background with broad knowledge of solution platforms, custom development, package implementations to work on highly complex projects.

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We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree in Marketing or relevant field