Inside sales counsellor

Are you ready to solve people challenges that fuel business growth? At Technoidentity, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 13 years—and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!

Job Title: QA Engineer – Integration Platforms

Experience: 5+ years

Employment Type: Full Time, Permanent

Department: Engineering – QA & QE

Role Category: Quality Engineering, Assurance and Testing

What’s in it for You? 

At Technoidentity, we are seeking a detail-oriented and experienced QA Engineer who is strong in both manual testing and automation, with a keen understanding of system integrations. This role demands a quality-first mindset and practical exposure to validating end-to-end integration scenarios across multiple platforms and services.

You will collaborate with cross-functional teams including product, engineering, and DevOps, and play a key role in ensuring seamless system interoperability through robust testing processes.

What Will You Be Doing? 

• Own and execute manual and automated testing for new features, regression cycles, and integration workflows.
• Design and maintain test cases, test plans, and perform exploratory testing for complex, cross-service integrations.
• Validate API-level and user-facing functionality, ensuring complete coverage for end-to-end business scenarios.
• Document and track defects with clear steps and business impact.
• Work with automation engineers to include relevant manual test cases in automation suites.
• Build and maintain automation scripts using frameworks like Cypress, Playwright, or similar.
• Ensure seamless integration of test cases into CI/CD pipelines.
• Participate in design discussions and proactively advocate for quality at all stages of the SDLC.

What Makes You the Perfect Fit? 

• 5+ years of experience in Software QA with a strong emphasis on both manual and automated testing.
• Proven expertise in testing integrated systems, especially across platforms like Mulesoft, Tray.io, Oracle Integration Cloud (OIC), Dell Boomi, Salesforce, etc.
• Hands-on automation experience with integration-focused test scripts and tools.
• Solid understanding of API testing, cross-service workflows, and validation techniques.
• Familiarity with at least one scripting/programming language: JavaScript, Python, Java, etc.
• Experience with test management tools such as TestRail, Zephyr, or XRAY.
• Practical experience with CI/CD tools (e.g., Jenkins, GitHub Actions, Git) and version control systems.
• Excellent problem-solving skills and attention to detail, especially in edge-case discovery and impact analysis.
• Strong communication and interpersonal skills to work across agile, fast-paced teams.

Nice to Have

• Proficiency in tools like Postman, REST Assured for API testing.
• Working knowledge of SQL for backend validations.
• Exposure to agile methodologies and tools like JIRA, Confluence, etc.
• Experience working in containerized environments (Docker, Kubernetes).

Education

• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Responsibilities

> Selecting features, building and optimizing classifiers using machine

> learning techniques

> Data mining using state-of-the-art methods

> Extending company’s data with third party sources of information when

> needed

> Enhancing data collection procedures to include information that is

> relevant for building analytic systems

> Processing, cleansing, and verifying the integrity of data used for

> analysis

> Doing ad-hoc analysis and presenting results in a clear manner

> Creating automated anomaly detection systems and constant tracking of

> its performance

Key Skills

> Hands-on experience of analysis tools like R, Advance Python

> Must Have Knowledge of statistical techniques and machine learning

> algorithms

> Artificial Intelligence

> Understanding of Text analysis- Natural Language processing (NLP)

> Knowledge on Google Cloud Platform

> Advanced Excel, PowerPoint skills

> Advanced communication (written and oral) and strong interpersonal

> skills

> Ability to work cross-culturally

> Good to have Deep Learning

> VBA and visualization tools like Tableau, PowerBI, Qliksense, Qlikview

> will be an added advantage

About us :

BharatPe was co-founded by Ashneer Grover and Shashvat Nakrani in 2018 with the vision to make financial inclusion a reality for Indian merchants.

BharatPe launched India's first UPI interoperable QR code, first ZERO MDR payment acceptance service, and first UPI payment backed merchant cash advance service.

In 2020, post-Covid, BharatPe also launched India's only ZERO MDR card acceptance terminals - BharatSwipe. Currently serving over 50 lakh merchants across 35 cities, the company has grown business 30x in 2019 and is a leader in UPI offline transactions, having processed 5 crore+ UPI transactions a month (annualized TPV of US$ 5+ Bn).

INVESTORS :

- The company's list of marquee investors includes Beenext, Sequoia, SteadView Capital, Ribbit Capital, Coatue Management LLC, Insight Partners, and Amplo.The company has already facilitated disbursement of over Rs. 500 crores to its merchants since launch.

- Total Funding : $283.5M

- Latest Funding : Series D

- Why Join BharatPe ?

- Quality of work : Our current tech setup is serving us well for now. But, at our pace of growth, we know we will outgrow it soon. So, we are rebuilding our tech stack from scratch. Be it infrastructure as code, containerization and orchestration, event driven microservices, stream processing, or intrusion kill chain, we have a clear roadmap as well as prior experience of building modern state-of-the-art technology architecture. This is an excellent opportunity to build a world class tech setup from scratch and take it to scale.

- High operating freedom : We believe in ownership and accountability rather than command and control. Our teams are structurally empowered to operate with a lot of freedom, with effective mechanisms built within the teams to help with sound yet quick decision making.

- Experimentation and risk taking is encouraged to achieve ambitious goals.

- Competitive compensation.

- Cash and high growth equity.

- We pay good cash and our equity is growing at a very fast pace.

- We have a good team, proven business, and ample capital. Thus, the downside risk is low and upside potential is high.

- We are accelerating full throttle.

- This is the best stage to join a startup.

- Positive culture.

- We believe new ideas can come from everywhere, so we are always on the lookout. Instead of carrot and stick approach, we appeal to internal motivation to excel.

- We are strong team players - we build on each other's strengths and have each other's back in failures.

Requirements :

- Innovative and self-motivated with passion to develop complex and scalable applications.

- 2-5 years of experience in software development with strong focus on algorithms and data structures.

- Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate.

- Work experience with Relational databases is required (Primarily MySQL).

- Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.

- Strong Analytical and Problem Solving Skills.

- B Tech/BCA from IIT or BE in computer science from a top REC/NIT.

You will:

• Build services that serve millions of users
• Build for performance, reliability, and scalability
• Design easy-to-use APIs, systems, and tools
• Work with small teams of engineers, product, design, operation and other teams
• Lead projects, achieve goals, celebrate success with your teams

What you bring:

• 5+ years as individual contributor
• Strong background in Computer Science
• Strong technical expertise in robust and scalable server platform
• Helpful experiences include Java, Python, AWS, GCP, DevOps
• Leadership at bijnis is a service - you must be influential, patient, compassionate, able to prioritize, and able to inspire
• Ability to collaborate across multiple and cross functional teams
• Strategic mindset combined with pragmatic execution, and bias for action

• Experience in developing modern web applications using React and Redux.
• Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model
• Good understanding of Database schema, design, optimization, scalability.
• Great communication skills, strong work ethic.
• Ownership of the product from start to finish.
• Ability to learn new technologies quickly.

• Experience with AWS
• Expert level understanding of the HTML DOM and underlying event model
• Prior Open source contributions
• Experience building responsive design.