Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
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Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
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Knowledge of SQL, XML, JSON is a plus.
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Ability to troubleshoot the cause of technical problem in using software.
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

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Relevant Experience: 3-7 Years
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Nice to have skill:
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CodeFresh (any devops tool).Exposure to Cloud
EMB is looking for a Marketing Delivery Manager to join their team! As a Marketing Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by the agency. You will provide excellent client service, applying the agency’s best resources and effectively managing people across departments to ensure that programs are flawlessly executed on time and on budget.
RESPONSIBILITIES:
- Manage the execution of multi-channel marketing and advertising communications programs that can include email, direct mail, digital, web, event, collateral, and other marketing communications
- Write creative briefs/work orders for projects and run project/creative kick-off meetings
- Manage creative development of multiple projects with many versions
- Assist with strategy development
- Assist in creating presentations, POVs, test planning, etc.
- Develop strong, trusting relationships with internal teams and clients
- Ensure flawless execution of projects
- Coordinate with the print producer or project manager to develop schedules. Partner with print producer/project manager during the production phase of a project
- Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the Partner agency
- Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
- Manages project estimates to ensure projects stay on budget. Assist Partner agency with accruals or budget reporting as needed
- Involved in project-level strategy planning/development
- Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
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- Writes presentations, POVs, test plans, and recommendations for projects
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- Understand fast past nature of business and positively respond to last-minute client requests
- Sufficient presence to be respected by clients and internally
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- University degree (ideally in marketing/business studies)
- Ideally 1-2 years of experience in an agency environment in a client service role
- Proficient in Word, PowerPoint, and Excel
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- Well organized
- Shows initiative and desire to learn
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At EMB, Relationship is our middle name.
We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.
Job Details
Description
We are looking for a passionate Senior User Experience Designer to join our fast growing team at LogiNext. You’ll collaborate with Product Managers and other UI designers to design new features, translate concepts into living and breathing prototypes, and rapidly iterate on interactions, animations, and details to deliver the best user experience. You will be responsible for conceptualizing & creating highly interactive user interfaces across all supported platforms.
You are passionate about design and are driven to create solutions for our clients that combine business objectives, design principles, and continuous user research into a compelling user experience. You have experience in designing a consistent and adaptable platform-based approach to user experience within a technology-driven and Software-as-a-Service (SaaS) based environment. You are a compulsive problem-solver with excellent visualization and communication skills.
Responsibilities:
- Gather, analyse & process data to determine the user needs & enhance the user experience
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- Mentor other team members in conceptualising and visually articulating design solutions
Requirements:
- Bachelor’s degree or higher in Arts/Commerce/Science/Technology
- 8 to 10 years of experience in UI/UX designing
- Must have experience in designing user interfaces for B2B SaaS Products
- Must have excellent experience using tools such as Sketch, Photoshop, Adobe Illustrator
- Able to work and thrive in a fast-paced, rapidly changing work environment
- Should have excellent communication skills, with an ability to convey ideas clearly & precisely
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.Frontend Developer for a Construction Tech startup.Kolkata-based or with roots in Kolkata.
Requirements:React.js,Javascript
About Quantela
We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.
When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.
We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.
We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.
The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.
For latest news and updates please visit us at www.quantela.com
Overview of the Role
The ideal candidate should have automation skills to automate Infrastructure, microservices deployment through automation tools. Should be handling Kubernetes cluster in Production, both cloud and on-premise
Key Responsibilities
- Overall 6+ Years of experience and should have handled Production Kubernetes Cluster both on Cloud and On-premises environments.
- Build monitoring that alerts on symptoms rather than on outages.
- Should migrate VM based applications to Kubernetes cluster.
- Automate Infrastructure component provision.
- Document every task, your findings turn into repeatable actions and then into automation.
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Must have Skills
- Knowledge on container solutions like Docker, Kubernetes and understanding of Virtualization concepts.
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- Experience with Terraform, Cloud Formation or other infrastructure as code tools.
- Experience with CI/CD in Jenkins.
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- Ability to analyze existing services and identify technical debt to work.
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Bachelors/Masters degree in Computer Science or Computer Applications

- 3-6 years of experience as a full-stack developer, with solid understanding of JavaScript, HTML, CSS, NodeJS.
- Ability to write pure JavaScript code without relying on third-party libraries.
- Proficiency in browser rendering behavior, memory management, and performance.
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Designation: Process associate/ Snr. Process Associate/ CCE/ Web consultant/ website sales executive.
Process: Outbound voice (Website Selling)
Shift: US Shift (Night)/ UK, Australia shift(Morning)
• Candidate should have good presentation, customer service and convincing skills.
• Experienced web consultant preferred(Prior experience in International website campaign)
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Thank you,
Aryston web solution.
We’re looking for a Senior Backend Engineer to help us build the tools, services, and applications that will enable us to be the planet’s most patient-focused pharmacy. You will work on projects ranging from greenfield initiatives to matured products with an active user base.
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- Collaborate with engineering team to design and implement products using event driven micro-services architecture.
- Interact with Product Managers and key stake-holders on regular basis to understand and execute Product vision.
- Take charge of end-to-end feature development, right from proof-of-concept to production deployment and support
- Brainstorm and lead continuous improvement projects for product
- Providing feedback to peer developers on code quality and development standards.
- Mentoring team on strong coding and design standards.
- Setting the bar high for development practises while striking the right balance between pragmatism and perfection for code and processes.
- Effectively document API's and services using Swagger/OpenAPI, visualize flow and dependencies using diagrams, and create technical documents on engineering wikis.
- Present crisp and clear feature demos to stakeholders.
Some of our opensource projects- https://meet.google.com/linkredirect?authuser=0&dest=https%3A%2F%2Fgithub.com%2Fmedly">https://github.com/medly
Your tool-belt:
We don’t expect anybody to be an expert on all of these, but you should be deeply familiar with some, and a self-starting learner who isn’t afraid to ask for help:
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- At least one JVM language
- Functional Programming,
- OO Design, Clean Code, SOLID principles
- Solid grasp on HTTP, and REST
- Web based SaaS product development
- Deployment to AWS or any cloud
- Test Driven Development,
- Security Compliance like HIPAA, PCI-DSS, SOC2
- Git, Linux, CI/CD, Gradle, IDEA
- Security based on OAuth2 / OIDC
- SQL and NoSQL DBs like PostgreSQL, DynamoDB, ElasticSearch
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- Minimum a bachelor degree in Computer Science, Engineering or any related field.
You will work on the following:
- Develop service/APIs using Kotlin/Micronaut Node/Serverless
- Aurora Serverless PostgreSQL DB
- AWS, Lambda, API Gateway, Amplify, Cognito, Okta
- Github, Github Actions, SonarCloud
- Database versioning using tools like Liquibase
- Terraform to manage infra
- Cloudwatch/AWS X-Ray to monitor the infra
- Opportunity to make Open Source Contribution



