Technical Support

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Full-stack developer - Remote position

Are you...

• Interested in working at a successful, well-funded scale-up where every team member can make a huge contribution?
• Keen to make software that people will use every single day to make their lives easier?
• Excited to work on greenfield projects with responsibility and independence?
• Ready to develop and use your skills across our frontend, backend and mobile offerings?
• Meticulous about quality, and gifted with a strong desire to write beautiful code?

About the company

KeyNest solves the key exchange problem for Airbnb users. Our worldwide network of over 4,000 shops store keys so that Airbnb guests / cleaners / contractors can pick them up whenever is convenient for them. As a global partner of Airbnb we’ve checked-in over 2 million guests.

Why we need you

As the entire Airbnb ecosystem increasingly relies on KeyNest, our customers expect us to integrate additional features without reducing the ease of use that our customers love. This is why we continue to invest in beautiful, intuitive user interfaces that integrate with every tool and are used by our customers, their guests and staff, as well as our own staff.

A product manager, a team lead, two full-stack developers, one mobile developer, and a UX designer make up our product team. Who will serve as your mentor. We are looking for a developer who cares about how their code affects users so that we can work together.

With a genuine passion for high quality work, attention to detail and readiness to own your own projects, you will be looking for a new and exciting challenge which allows you to use your experience to drive change and maintain the high standards of our organisation.

Our Tech Stack

• C# MVC modern tech stack
• .Net Core experience
• Front end web in TypeScript & Angular
• Test Driven Development (TDD) and follow SOLID design principles.
• EF 6.0
• SQL Server 2017
• Agile experience (Scrum, Kanban)
• TFS
• Cloud hosted in Azure with micro-services architecture

Your qualities

• 4+ years experience in C#
• Front-end web experience in Angular
• Track record of building great products
• Excited about understanding the real problems working people come up against and fixing them with technology
• You’ll love the idea of being a big part of a small team: if you come up with a great idea, you can take it all the way to production
• Motivation and ambition to succeed in a fast-paced environment
• Not afraid to take on responsibilities

What we offer

• Crucial role in a funded, dynamic & fast-growing scale-up shaking up the sharing economy
• Competitive salary based on relevant experience
• Flexible working for our most committed staff
• Unparalleled opportunities to develop your career as the company develops rapidly

If you want to join the KeyNest team, please get in touch – we look forward to meeting you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a talented and motivated Full Stack Developer to join our team. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining both the front-end and back-end of our web applications. You’ll work closely with cross-functional teams to deliver high-quality software solutions that meet our business needs and exceed user expectations.

Key Responsibilities:

• Full Stack Development: Design, develop, and maintain both client-side and server-side components of our web applications.
• Front-End Development: Create responsive, intuitive, and visually appealing user interfaces using modern front-end technologies such as HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue).
• Back-End Development: Build and maintain robust server-side logic, APIs, and database integrations using technologies such as Node.js, Python, Ruby on Rails, or Java.
• Database Management: Design and manage relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) to ensure data integrity and performance.
• Collaboration: Work closely with product managers, designers, and other developers to understand requirements, provide technical insights, and ensure seamless integration of front-end and back-end components.
• Code Quality: Write clean, maintainable, and efficient code while following best practices and coding standards. Conduct code reviews and provide constructive feedback to peers.

1. Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
2. Take end-to-end ownership of modules
3. Get an opportunity to solve Edu-tech problem statements

1. Bachelor's degree in computer programming, computer science, or a related field.
2. Proven 3+ years of experience working as a Back-end developer.
3. Must have a good understanding of Node.Js, Javascript, and MongoDB.
4. Must have good knowledge of Data Structures and Algorithms.
5. Strong CS fundamentals and problem-solving skills is a must.
6. Excellent analytical and time management skills.
7. Interest in the game industry, since you will be working with people crazy for developing and playing games.

1. Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
2. A basic understanding of front-end technologies like React.js, HTML, CSS

• We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
• We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!

This role comes with:

✔️ Competitive Salary

✔️ Annual Bonus

✔️ Stock Options

✔️ Unlimited Leaves (oh yes! we don’t track leaves)

• You need to stay active and keep an eye on the regular updates
• Efficient time management is encouraged.
• Take ownership of your work and can work independently on assigned projects/tasks.

Jhandewalan, New Delhi

Job description

Problem Statement-Solution

Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-English speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet.

One large human need is that of sharing thoughts and connecting with people of the same community on the basis of language and common interests. Twitter serves this need globally but the experience is mostly in English. There’s a large unaddressed need for these vernacular users to express themselves in their mother tongue and connect with others from their community. Koo is a solution to this problem.

About Koo

Koo was founded in March 2020, as a micro-blogging platform in both Indian languages and English, which gives a voice to the millions of Indians who communicate in Indian languages.

Currently available in Assamese, Bengali, English, Hindi, Kannada, Marathi, Tamil and Telugu, Koo enables people from across India to express themselves online in their mother tongues. In a country where under 10% of the population speaks English as a native language, Koo meets the need for a social media platform that can deliver an immersive language experience to an Indian user, thereby enabling them to connect and interact with each other. The recently introduced ‘Talk to Type’ enables users to leverage the voice assistant to share their thoughts without having to type. In August 2021, Koo crossed 10 million downloads, in just 16 months of launch.

Since June 2021, Koo is available in Nigeria.

1. 
   Founding Team

Koo is founded by veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Coreteam, redBus).

Technology Team & Culture

The technology team comprises sharp coders, technology geeks and guys who have been entrepreneurs or are entrepreneurial and extremely passionate towards technology. Talent is coming from the likes of Google, Walmart, Redbus, Dailyhunt. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app and take a look at what we’ve built. Technology stack compromises of a wide variety of cutting-edge technologies like Kotlin, Java 15, Reactive Programming, MongoDB, Cassandra, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. We believe in giving a lot of independence and autonomy to ownership-driven individuals.

Technology skill sets required for a matching profile 

• Experience between 3 to 7 years in a devops role with mandatory one or more stints at a fast paced startup.
• Mandatory experience with containers, kubernetes (EKS) (setting up from scratch), istio and microservices.
• Sound knowledge of technologies like Terraform, Automation Scripts, Cron jobs etc. Must have worked with goals of putting infra as code like setting up new environments with code.
• Knowledge of industry standards around monitoring, alerting, self healing, high availability, auto scaling etc.
• Exhaustive experience with various cloud technologies (especially on AWS) like SQS, SNS, Elastic Search, Elastic Cache, Elastic Transcoder, VPC, Subnets, Security groups etc.
• Must have set up stable CI-CD pipelines with capabilities to do zero downtime deployments on any one of rolling updates, blue green or canary modes.
• Experience with VPN and LDAP solutions for securely login to infrastructure and proving SSO. 8. Master of deploying and troubleshooting all layers of application from network, frontend, backend and databases (MongoDB, Redis, Postgres, Cassandra, ElasticSearch, Aerospike etc).

Technical qualifications

• 2+ years of working experience in delivering web applications. 
• Strong experience in Ruby on Rails, API design and architecture.
• Strong experience in databases like MongoDB/PostgreSQL/MySQL.
• Strong understanding of object-oriented programming(OOPs) concepts, data structures, algorithms, APIs, web services, SQL concepts.
• Experience in any JS frameworks like Express. js/Node. js/AngularJS/ReactJS.
• Understanding of version control tools - Git/SVN.
• Supportive in providing clean, maintainable code.
• Empathize with client needs and architect custom solutions.
• Brownie points for knowledge in Golang.

Pingahla is recruiting business intelligence Consultants/Senior consultants who can help us with Information Management projects (domestic, onshore and offshore) as developers and team leads. The candidates are expected to have 3-6 years of experience with Informatica Power Center/Talend DI/Informatica Cloud and must be very proficient with Business Intelligence in general. The job is based out of our Pune office.

Responsibilities:

• Manage the customer relationship by serving as the single point of contact before, during and after engagements.
• Architect data management solutions.
• Provide technical leadership to other consultants and/or customer/partner resources.
• Design, develop, test and deploy data integration solutions in accordance with customer’s schedule.
• Supervise and mentor all intermediate and junior level team members.
• Provide regular reports to communicate status both internally and externally.
• Qualifications:
• A typical profile that would suit this position would be if the following background:
• A graduate from a reputed engineering college 
• An excellent I.Q and analytical skills and should be able to grasp new concepts and learn new technologies.
• A willingness to work with a small team in a fast-growing environment.
• A good knowledge of Business Intelligence concepts

Mandatory Requirements:

• Knowledge of Business Intelligence
• Good knowledge of at least one of the following data integration tools - Informatica Powercenter, Talend DI, Informatica Cloud
• Knowledge of SQL
• Excellent English and communication skills
• Intelligent, quick to learn new technologies
• Track record of accomplishment and effectiveness with handling customers and managing complex data management needs
   

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

• Design, develop and maintain features, services, products that are part of a company
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the company production environment by participating in an on-call rotation

• Bachelor's degree in Computer Science or equivalent work experience
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
• Experience writing and consuming RESTful APIs
• Expertise with data modeling
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Proficiency with SQL and NoSQL datastore
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies