Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Similar jobs
We are looking for a skilled Python Developer to design, develop, and maintain robust backend systems. You will be responsible for building scalable web applications using the Flask micro-framework and managing high-performance NoSQL data storage with MongoDB. Your role involves creating RESTful APIs, optimizing database queries, and ensuring seamless integration between the backend logic and frontend components.
Key Responsibilities
- API Development: Design and implement scalable, secure RESTful APIs using Flask.
- Database Management: Architect and maintain MongoDB schemas; develop complex aggregation pipelines and optimize query performance.
- Backend Logic: Write clean, efficient, and testable Python code to handle server-side logic and data processing.
- Integration: Integrate third-party services and internal data sources using libraries like Requests or Flask-PyMongo.
- Performance Optimization: Identify and resolve bottlenecks in the application and database layers to ensure low latency.
- Testing & Security: Implement unit tests (using pytest or unittest) and follow security best practices (OAuth2, JWT, data encryption).
- Collaboration: Work closely with frontend developers to integrate user-facing elements and with DevOps to support deployment.
Required Technical Skills
CategoryRequirementsLanguageExpert-level Python (OOP, decorators, generators, and async programming).Frameworks Strong experience with Flask (routing, blueprints, middleware).DatabaseProficiency in MongoDB (BSON, indexing, sharding, and aggregation framework).ODMs/DriversExperience with PyMongo or MongoEngine.ArchitectureSolid understanding of RESTful API design and Microservices.Tools/DevOpsVersion control with Git; familiarity with Docker and CI/CD pipelines
Role: React Native Developer
Experience: 3-5 years
Location: Jaipur
Work Mode: 5 Days working
✨ What We Need:
a. React Native & JavaScript/TypeScript expertise.
b. Experience with OAuth, SSO, REST APIs & Firebase.
c. 3-4 published mobile apps (Android & iOS).
d. App store publishing experience.
e. Strong problem-solving abilities.
Skills : SAP SD , S4 HANA
Locations: Chennai, Coimbatore, Bhubaneshwar
Requirements
Must have (1.5 - 10) years of experience in front end development in an internet startup
Deep knowledge of Angular practices and commonly used modules based on extensive work experience
Proficiency with javascript and html5
Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30 fps at all times
Thorough understanding of the responsibility of the platform, database, API, caching layer, proxies and other web services used in the system
Creating custom general use modules and components which extend the elements and modules of core Angular
Ability to understand business requirements and translate them in to technical requirements
Roles and responsibilities
Delivering a complete front end application
Ensuring high performance on mobile and desktop
Writing tested, idiomatic and documented Javascript, HTML, CSS
Co-ordinating the workflow between graphic designer, HTML coder and yourself
Cooperating with the back end developer in the process of building restful API
Communicating with external webservices
Ensure high quality graphic standards and high consistency
Stay up to date on emerging technologies
Write functional requirement documents and guides
Must have skills (Angular 6, CSS, HTML, Javascript (ES5 and ES6), rest ful API, Product company / startup experience)
Looking for a Senior Java technologist at Bangalore.
This position is with a fast growing Ecommerce Startup.
Kindly Refer To The Below Pointers :
- Hands on experience in developing Java with OOAD, Datastructures, Mullithreading
Technical Architect responsible for SDLC, designs, developer mentoring, code reviews, hands on implementations.
- Strong proficiency in Java, design patterns.
Embedded c
C
Iso26262
Role: Flutter Developer
Experience: 1-2 years
Location: Madurai
Mode: Work from office
We have vast experience in delivering high-quality products with significant output on time. We are specialized in creating web and mobile applications with the latest technology. We are experts in developing a perfect solution for rental marketplace services and on-demand businesses done by our proficient team of experts with strong experience in development.
- Proficient in Flutter
- Experience in MVVM Code architecture.
- Experience in working with API, local data.
- Knowledge in all the updated widgets
- Knowledge in BLOC design patterns
- Knowledge in the Flutter app life cycle.
- Familiarity with cloud message APIs and push notifications in Android and iOS.
- Have experience in Android app submission in the Play Store.
- Have experience in iOS app submission in the App Store.
- Ensure the performance, quality, and responsiveness of applications.
Develop, design, and implement embedded applications.
· Prepares appropriate documentation as required by internal product development processes
· Conducts and participates in design, code and test reviews and inspections, as well as the feasibility, efficacy and compliance to functional and regulatory standards.
· Works closely with the software team, the software verification team, the functional manager and the project manager.
· Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability and schedule goals.
· Investigates software, hardware, and system problems using a variety of techniques and provides innovative solutions.
· Conduct and participate in reviews and inspections for all elements in the firmware lifecycle to ensure that our code quality and customer satisfaction goals are achieved
· Integrate and validate new product designs
· Provide post-production support
Skill Sets:
- B.Tech. / M.Tech. (any stream)
· Good knowledge in firmware development field with more than 3 years of experience
· Basic knowledge of software life cycle, algorithm and data structure.
· Excellent knowledge of OS, coding techniques, IP protocols, interfaces and hardware subsystems
· Adequate knowledge of reading schematics and data sheets for components.
· Ability to understand the electrical schematics and work closely with electrical team.
· Experience with Real Time Operating Systems and Embedded Linux.
· Mode of network connectivity - good idea about GSM/GPRS, Wifi, Ethernet mode of connections. TCP, MQTT, HTTP mode of connection will be a big plus
· Protocols Like UART, SPI, I2C, CAN, MODBUS, TCP/IP, USB, Bluetooth.
· Experience in modules like Wi-Fi, BLE, Lora WAN, ZIGBEE, RF etc.
· Should have experience in working with TFT and LED displays.
· Extensive experience in micro-controller/microprocessor (like ARM Cortex M, ESP32, STM Chips, NXP, BeagleBone , ESP chips, BeagleBone black, STM Chips, Atmega chips etc.)
· Familiarity with software configuration management tools, defect tracking tools, and peer review (GIT, SVN)
· History of driving project execution and timely delivery while ensuring a quality focus.
· Experience writing / interfacing with device drivers.
· Experience in Agile development processes and philosophies.
· Strong documentation and writing skills
Mandatory Skills:
· Basics of embedded system development
· Embedded C/C++
· Scripting Lang - Python
· Basics of wireless communication
· RTOS
· Strong Problem-Solving Skills
· Analytical Skills (Good Aptitude)
· Communication Skills








