Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Similar jobs

Growth Marketing Specialist
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
About the Team
We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.
Description
We are looking for analytical and data-driven Growth Marketing Specialist who will act as the main driver of customer acquisition through the digital media. As part of this role, you will work at the strategic level to champion bold and innovative ideas to build something great & will work tirelessly to achieve it.
Responsibilities
· Develop, maintain and execute monthly, quarterly, and annual marketing campaigns to drive customer acquisition & fill the sales funnel
· Must be proficient in running media campaigns across various marketing channels including, but not limited to, social media, digital networks, DSPs, GDN, premium publisher sites, and more.
· Excellent expertise in User Activation & customer acquisition.
· Good in handling Churn Retention and should be proactive in Customer Reactivation.
Requirements and skills
· 3 – 5 years of professional work experience in growth marketing, product marketing.
· Expert-level knowledge & intimacy with Google AdWords, Google Analytics, Amplitude, Hubspot & CRM software.
· Excellent analytical, quantitative and problem-solving skills
· Ability to turn quantitative and qualitative data insights into actionable marketing recommendations
· Strong multi-tasking, and project management skills
· Self-motivated, results-oriented
· Track record of success driving outcomes across an organization with multiple stakeholders
· Strong affinity understanding of target audiences, needs and sales management processes

We are seeking a Senior Backend Engineer to join our team.
Responsibilities:
- Be a key contributor to the design, implementation, testing, and documentation of our public APIs.
- Lead the launch and scaling of our product to support tens of partners and tens of millions of concurrent users.
- Assess and enhance the scalability of the database layer.
- Lead the design, strategic migration, and optimization of customer data.
- Ensure that backend systems and services operate smoothly in production by triaging and resolving operational issues.
- Be a champion for security best practices within the backend, to protect sensitive user data against emerging threats.
- Conduct code reviews and mentorship to elevate team capabilities and product quality.
- Help build a positive and inclusive work culture.
Requirements:
- BS in Computer Science or equivalent.
- 5 years of engineering experience.
- Experience with Golang, Redis, DynamoDB, PostgreSQL, S3, and Kubernetes.
- Experience shipping mature backend systems at high scale.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/OYyXu?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com
What You will do
We're looking for bright Senior DevOps engineers that are deeply experienced individual contributors and dynamic team leaders, to join our dedicated DevOps Practice Group. As a Senior DevOps practitioner at Zemoso you’ll use your expertise to provide DevSecOps services to our customers and to our inhouse Dev teams.
Basic Qualifications
- Bachelor's degree in computer science, engineering or equivalent experience.
- 15+ years of overall IT experience
- 10+ years of DevOps experience with 5+ years of it on Azure platform
- Relevant Azure Certification(s)
Must have experience
- IaC tools ARM/bicep template, Azure DevOps
- GITHub repo and GIT tools
- scripting languages Python, PowerShell, bash development experience
- CI/CD design, build management.
- Container tools Docker and Kubernetes
- Azure Policy and permissions provisioning.
- IT experience to design, development (Java Spring Boot), automated testing, REST API’s, Microservices, Pub/Sub architecture
- Costing, budgeting, forecasting, monitoring cloud expenses.
- Architecture drawings and proposals, presentations.
- Stakeholder management.
- Prototyping.
Nice to have experience
- IaC tools CloudFormation, Terraform
- Build tools Apache Maven, Jenkins
- Networking: DNS, TCP/IP, HTTP, CDN and VPN
- Security: NSG, firewall and Azure policies, HTTPS, SSL certificates, KMS key
- Authentication (IAM): SAML 2.0, OpenID Connect, OAuth 2.0, Keycloak-based IdAM, LDAP and AD, and/or 3rd-party SSO.
- Access: RBAC and ABAC
- Load Balancers: Apache, Nginx, HAProxy
- Encryption: PKI infrastructure, Certificate authorities, OCSP, CRL, CSRs, x.509 certificate structures, pkcs12 certificate containers
Additionally, we’re looking for individuals who:
- Will assist in the rollout and deployment of new product features, and deploy applications via automation with configuration management tools
- Will build applications and tools to reduce barriers, decrease friction and speed up delivery of products
- Can effectively articulate technical challenges and solutions.
- Have strong collaborative instincts and interpersonal skills; must enjoy and work well with a wide variety of stakeholders in a complex organization
- Will manage individual project priorities with guidance, meeting deadlines and deliverables.
Benefits
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere.
About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.
Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
We are seeking an experienced SEO Executive to join our team. The ideal candidate should have a minimum of 1-3 years of experience in SEO and must possess expertise in ecommerce SEO. As an SEO Executive, you will be responsible for analyzing, reviewing, and implementing changes to our websites to ensure they are optimized for search engines.
Responsibilities:
- Conduct keyword research and analysis, and create content strategies based on the analysis.
- Optimize website content and structure for search engines.
- Work with developers to implement on-page SEO changes.
- Conduct regular audits of our websites and identify areas for improvement.
- Monitor and analyze website traffic, rankings, and other metrics to identify opportunities for improvement.
- Keep up-to-date with the latest trends and best practices in SEO and ecommerce.
- Provide SEO guidance and recommendations to other departments, including marketing and development teams.
Requirements:
- A minimum of 2-3 years of experience in SEO.
- Must have knowledge and experience in ecommerce SEO.
- Strong understanding of on-page and off-page SEO.
- Experience with website analytics tools, such as Google Analytics.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Detail-oriented and able to prioritize tasks effectively.


Years of Experience (minimum & maximum) • 3+ years
What are the organizations that the candidate should have worked for?
(Indicate which criteria are mandatory)
• Must have good understanding of the eCommerce domain in at least one retail segment.
What are the nature and scope of responsibilities the candidate should have handled?
(Indicate which criteria are mandatory)
• Experience converting visual designs to HTML with an acute eye for detail and design fidelity
• Strong understanding of GUI architecture, site navigation and web design principles, and the ability to create and
maintain web pages quickly and efficiently
• Extensive web programming experience including web security, cross browser compatibility, and performance tuning
• Development experience in the area of: Responsive design/development and mobile device applications and
optimized Web sites
• Hands on design & development skills in HTML/XHTML, HTML5, CSS2, CSS3
• Knowledge of W3C standards, Web accessibility
• Hands on experience with Object oriented JavaScript and Design Patterns
• Extensive experience in at least one of the modern frameworks like jQuery / jQueryUI / Angular JS / ExtJS / Ember JS /
Backbone JS / React / TypeScript
Knowledge & Skills (Indicate which criteria are mandatory)
• Strong knowledge of one or more of the following mobile libraries / toolkits - jQuery Mobile, Sencha Touch,
PhoneGap, Bootstrap etc.
• Hands on experience in Oojs(Object oriented javascripts)
• Web Services integration using JSON/XML, REST
• Basic understanding of OOPs concepts
• Social networking: the use of popular Social APIs are a plus
• Exposure to Internet specific issues : e-mail deliverability, SEO, cookies, web sniffers, Firebug, search algorithms
• Familiarity with source control systems
• Well defined knowledge of eCommerce business processes, practices, and applications
• Familiarity and proficiency with current and emerging Digital Commerce platforms and technologies, including Java,



For Only candidates from Bangalore:
Fresher can also apply.
The key responsibilities that the Relationship Manager:
- Convert lead/prospect into a Customer for the organization. Touch base with clients.
- To identify potential clients who are keen on investing in new property.
- Meeting clients and co-ordinate with them at regular basis and assist with site visit with clients. Address their queries
- Establish cordial relationship with internal customers, clients and developers.
- Site visit with clients, Completion and submission of necessary forms
- Assisting the clients in formalities and documentation.
Attributes we are looking for:
- Willing to travel within Bangalore.
- Spoken communication skills and excellent articulation of thoughts.
- Self-Driven and Highly Motivated
- Be Open Minded & Coachable:have a quest to continuously rise up to be the best version of yourself
- Collaboration skill: Willing to work together in a team
- Agility and Adaptability:Change is going to be new constant
- Service Orientation:Calm and address a concern of client
- Problem solving:This is the most vital job skill any profession demands


Full-Stack Developer
Are you a cricket enthusiast who also loves to build world-class
technology products?
CricHeroes is looking for an All Rounder Full Stack Developer, who is passionate about scaling up India's one of a kind niche B2C platform and the pulse of the nation - Cricket!
This might be a great opportunity for you if
- You are an action and result oriented highly driven person who aspires to be part of a team that is scaling up a successful B2C product.
- You are an analytical problem solver with strong Node.JS knowledge and a passion for teamwork and innovation
- You have hands-on experience in designing and developing applications and object-oriented analysis and design using common
- design patterns.
Who are we?
CricHeroes is the world's largest Cricket Network with more than 7 Million
users. It helps local cricketers showcase their talent, get recognition and
improve their game with data.
What are we looking for, in you?
- You are an ambitious problem solver who is constantly learning and
- updating yourself with the latest technology and an expert in
- technology development.
- In-depth knowledge of Node.js and used it for product development in a B2C fast-paced product company for 2-6 years
- Strong analytical skills and problem-solving aptitude
- Attention to details
- You have demonstrated a track record in delivering ambitious targets.
- You believe in teamwork.
- You have a Bachelor's degree in Computer Science (or Equivalent).
- Mandatory Technical background: Node.js, Javascript, MySQL, MongoDB, Redis
- Preferable skills in AWS, Big Data, Analytics, Google Cloud.
What are we looking for, from you?
- You will write well-designed, testable, efficient code.
- You will ensure the code and designs are in compliance with specifications as developed.
- You will prepare and produce releases of the software platform and support continuous improvement by investigating alternatives and technologies.
- Work as part of a team developing applications and services using Agile development methods
- Contribute to team and organizational improvements in process and infrastructure
- Build customer-facing UI and back-end services
- Code, test and operate node.js based services
- Effectively use tools and ingenuity to identify and fix defects before they become a problem
- A good Stackoverflow profile is a big plus.
We are made in India by the passionate cricketers for the passionate cricketers of the world!
If this excites you and you want to be part of our team to help us win the
scores by building a one-of-a-kind app for all the cricketers around the
world, please apply here.
Have you ever wondered why computing experiences are still limited to specific devices such as Desktops, Laptops and Cell phones? Why the walls, tables or whiteboards around us do not function as computers which blend in our environments and we can interact with them seamlessly via touch and gestures?
Imagine a technology which can turn any flat surface in the world around you such as a wall, a whiteboard or a piece of furniture into a touch surface. Now further picture if this can be achieved with a sensor by just scanning at the surface from a distance - without adding any electronics in the surface itself?
Cybernetyx (www.cybernetyx.com) is a Germany-based multinational technology group focused on human-machine interface solutions. Cybernetyx is the World's No. 1 OEM/ODM technology developer and market leader in Interactive Projection industry via its industry-leading EyeRISTM interactive vision systems. Cybernetyx has offices across the globe with Manufacturing facilities in South Korea and China. Cybernetyx celebrates the opening of our brand new R&D facility at Bangalore in 2018, being our third facility in India, post the launches of both successful operations in NOIDA in 2013.
EyeRISTM technology powers millions of interactive projection and display solutions including the products of NEC Display, ViewSonic Corporation, SONY, Delta, TATA Interactive and IL&FS.
World's top display manufacturing companies today are licensing and integrating the ground-breaking EyeRISTM computer vision interactive technology into their products - and transforming how humans have interacted with their computers and displays like never before. We are building the future of all human-machine interaction - much beyond the limitations of the keyboard, mouse or the tiny touchscreens on our cellphones.
Job Description:
At Cybernetyx, our software engineers develop the next-generation technologies that change how millions of users interact with computers and use technology effectively to teach, brainstorm, share ideas with another. We need a programmer who works on full-stack- MEAN, has sound knowledge of working with NodeJS for both backend and frontend development, to develop web application for one of our industry leading Ed-Tech Brand.
This is a full-time, permanent position, and you You- ll become part of an agile, multidisciplinary team. You get a scrum master to help guide the process. We foster developer empowerment and keep management layers and meetings to a minimum. We believe in experimentation over lengthy discussions.
# WHO SHOULD APPLY:
- You thrive on the cutting edge of technology and get excited to learn more, push boundaries and innovate every day. The tech start-up industry is where you think all the action is and where you want to be.
- You want to invest your time and work on things that make a real positive impact on the world (Read http://www.tristanharris.com/tag/time-well-spent/).
- You are passionate about craftsmanship and care about great design in your code and technical architecture as well
- You enjoy taking ownership and collaborate with teams from idea generation to execution and are data driven with user feedback to continually drive engagement and experience.
- You are comfortable in a high-paced, cross functional product centric environment and can respond to urgent requests. You enjoy moving quickly and prototyping new features (Agile/Growth Mindset)
- Ability to understand business requirements and translate them into technical requirements
- Are passionate about learning new technologies and ideally write some code outside of work from time to time (if you don- t have time because of family obligations etc, we totally get it).
- Contributions to open source projects or demonstrable participation in software communities is a huge plus.
- Have problem solving abilities and can work with teams.
# Technical Skills:
- Command on Full STACK web application development preferably MERN.
- Algorithm design and implementation
- 2+ years of programming experience
- B.E. or M.E. Computer Science or related field.
Design themes using HTML, CSS/SASS, Bootstrap, and WordPress.
Maintain existing WordPress client sites.
QA sites during staging and after deployment.
Create clean, DRY, and reusable code.
Keep yourself and the team up to date with JIRA kanban flow work boards.
Work with Lead and junior developers as a team from start to finish.
Responsibilities and Duties
Fluency with WordPress, PHP, MySQL, HTML5, CSS/SASS, and Frameworks with Responsive design.
PHP frameworks knowledge and MVC understanding
Skilled working with vanilla JavaScript, jQuery, and other JavaScript libraries (Angular or React)
Knowledge of version control (GIT).
Attend meetings with in-house account managers and project leads to discuss technical requirements, timeframes, mockups/wireframes and scope of work.
Working both independently and with other developers.
Ability to work on multiple projects at the same time.
Adhering to best practices, comments in code, and documentation.
2+ year of experience with WordPress and PHP.
Willingness to learn Advance WP CMS and Liquid templating for custom theme development.
Experience building custom themes, plugins, and widgets.
Experience working with third-party APIs - SOAP, REST and other (Facebook and Twitter).
Required Experience and Qualifications
Key Skills
Strong knowledge of web performance optimization, caching. Experience working with WP Engine Server Environment. Benefits Additional Notes We are offering amazing career growth opportunities, great compensation, and benefits. This begins with: - weekly lunches, alternate weekends-off, annual medical checkups, social engagement, financial assistance and more.
Required Experience and Qualifications
3 to 4 Years of working experience in WordPress is required.
Benefits
Perks, Benefits & Culture:
We are offering amazing career growth opportunities, great compensation, and benefits. This begins with -
- weekly lunches
- alternate weekends-off
- Half-day working Saturdays
- annual medical checkups
- Social engagement
- financial assistance
- Diwali Bonuses
- and more...

