Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Similar jobs
- Design cloud infrastructure that is secure, scalable, and highly available on AWS, Azure and GCP
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Provision, configure and maintain AWS, Azure, GCP cloud infrastructure defined as code
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS, Azure Infrastructure and systems
- Perform infrastructure cost analysis and optimization
Architect, develop and maintain highly scalable, reliable and secure distributed backend
systems on Cloud (AWS or Azure) or on-premises environments for its customers
and partners.
Work closely with your fellow engineers to develop systems capable of concurrently
processing massive amounts of voice data both in online real-time as well as offline
environments.
Drive accountability for test driven development, delivery of high-quality features and
resilient enterprise class solutions.
Lead a culture of team ownership and direct individual and team accountability to
continuously improve how they work to achieve results.
Work in a startup environment, pushing boundaries with deep involvement with business.
Requirements (what we are looking for)
The right person is better than the right set of experiences and these are the traits we’ve
identified make great additions to our team.
BE//BTech/ME/MTech in Computer Science or a related field from a Tier I or Tier II
University.
6-8 years of hands-on software development and deployment experience (experience of
working in a consumer product startup during its growth phase will be a plus) of which 1 – 2
years of experience would be in leading a team of software developers.
Expertise in Java 8+ and Spring Boot is a must
Good experience in messaging platforms like RabbitMQ/Kafka
Good experience in distributed systems and relational & NoSQL databases like PostgreSQL,
MySQL, Redis, MongoDB, etc.
Expertise in one or more of: Python, NodeJS, GoLang would be preferred
Must have hands on experience in products which handle multiple concurrent calls (API),
handle CPU intensive jobs, consist of multiple asynchronous system calls.
Worked on microservices based architecture and design
Managed/ Owned infrastructure on AWS/Microsoft Azure/private clouds and setup high
availability systems
Knowledge of Docker and Kubernetes
Knowledge of RESTful APIs, caching concepts, the HTTP protocol and general web
architecture

Job description – Mobile App Frontend Developer
vani.coach is an award-winning high-growth product company with a mission of upskilling the communication skills of its 140 million workforce in this decade.
Trusted by large enterprises like L&T, Asian Paints, Cipla, PwC, etc. to upskill their people, Team Vani has a solid track record in delivering learning outcomes that deliver business results, leading to 100% repeat sign-ups. With a proven product-market fit, we have now switched to growth mode, and we are now building our product team.
- 3-6 years of proven and progressive experience in UI development.
- Experience in JavaScript, React Native, and GraphQL. Experience in making hybrid mobile apps. The native experience on Android and iOS will be an add-on. Clean coding and design patterns are desirable. A perfect applicant will be skilled in React Native and JavaScript.
- A grasp of database technologies like PostgreSQL, Python, etc. would be an added bonus.
What makes you a great fit?
- 3–6 years of React Native development experience.
- Experience in React Native, Javascript, and CSS3.
- Familiarity with mobile development concepts, including performance optimisation, device compatibility, and user experience design.
- Great OO skills, including strong design pattern knowledge.
- Experience in any backend is an added advantage (optional).
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of client-server architecture and strong design principles.
- Solid understanding of Core JavaScript principles.
- Experience working with video/audio recording on mobile devices would be preferred.
- Working knowledge of the version control systems Git and SVN.
- Personal track record of process improvement or reengineering.
- Should be able to work independently.
- Should be able to debug the root cause of issues or bugs and their impacts.
- Strong analytical and problem-solving skills.
- Strong interpersonal, written, and verbal communication skills.
What You'll do
- Recommend the best possible way to solve a tech problem and come up with ETAs
- Able to multitask, prioritize, and take critical decisions.
- Provides input for system architectures and designs.
- Define a checklist for code reviews and unit tests.
- Ensure that functional requirements are correctly interpreted and translated into clear and robust code
- Enthusiastic to work collaboratively with people and share your ideas to solve real business problems.
- Collaborates and communicates with internal and outsourced development partners regarding software application design status, project progress, and issue resolution.
- More experienced candidates should be able to lead multiple projects with a sense of ownership.
- Strong analytical and problem-solving skills.
- Self-motivated, a team player, and the ability to work in small groups.
Educational Qualification:
B.E., MTech, BCA, MCA. Candidates holding degrees


Lead Full Stack Developer (MEAN Stack) (Product Lead ) - 5+ Exp.
Responsibilities:
- Lead the Product development team in designing, implementing, and maintaining robust MEAN stack Application.
- Should be able to plan & execute Development Sprints in Jira based on given Feature Documentation.
- Should be able to allocate resources for Sprints and give time estimates.
- Conduct Daily Standup Meetings for Team and make sure of Sprint Progress.
- Provide technical leadership and mentorship to junior developers, guiding them in best practices for MEAN Stack development.
- Collaborate with stakeholders to gather requirements, provide technical insights, and communicate project progress.
- Stay updated with the latest development trends, tools, and technologies, and advocate for their adoption within the team.
- Making sure that we are creating highly scalable and maintainable API’s that meet performance and security requirements.
- Make sure to have at least 90% Test Coverage for NodeJS Backend.
- Conduct detailed code reviews & refactoring and ensure adherence to coding standards, best practices, and project guidelines.
- Optimising frontend components for maximum performance across a vast array of web-capable devices and browsers.
- Develop detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications.
- Articulates rationale for approach in the context of both business and user needs.
- Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints.
- Submit Weekly Sprint & Product Performance Report to Management
Requirements:
- Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
- Minimum 5+ years of experience in Node.js & Angular development.
- Experience with NoSQL database technologies like MongoDB is must.
- Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
- Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
- Ability to prioritize tasks, manage projects properly and meet project deadlines.
- Experience with version control systems (e.g., Git) and CI/CD pipelines is must.
Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=
LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
About the Role:
LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities
Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently
Requirements
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team
Job Responsibilities:
Work & Deploy updates and fixes Provide Level 2 technical support Support implementation of fully automated CI/CD pipelines as per dev requirement Follow the escalation process through issue completion, including providing documentation after resolution Follow regular Operations procedures and complete all assigned tasks during the shift. Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause Setup of CICD frameworks (Jenkins / Azure DevOps Server), Containerization using Docker, etc Implement continuous testing, Code Quality, Security using DevOps tooling Build a knowledge base by creating and updating documentation for support
Skills Required:
DevOps, Linux, AWS, Ansible, Jenkins, GIT, Terraform, CI, CD, Cloudformation, Typescript
Responsibilities:
. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.
. Observe all the stock reports, product orders, re-order etc.
.Finding new marketing ideas and improving sales.
Requirements:
.Bachelor's degree and experience in business, marketing or related field.
.Strong communication skills.
. Basic knowledge of Word, Excel, and PowerPoint.
.Minimum age is 30 and the maximum is 60.

Angular Developer
Key Responsibilities:
Responsible for coding the execution of complex designs and interactions that reflect the creative and art direction provided within the established technical framework
Responsible for creation of all coded UI deliverables
Able to shift between a creative and a technical focus depending on the project need and/or the type of project
Establishes presentation layer requirements
May need to rapidly produce interim deliverables (such as style guide components, technical specifications, browser and market analysis, prototypes, proofs of concept, etc.) in addition to the final live application
Participates in scoping and planning work
Participates in writing detailed technical and functional specifications documentation
Able to take initiative to research and learn emerging technologies
Required Skills:
Expertise in angular 4+ & above is highly preferable
Hands-on experience in Typescript, JavaScript, visualization libraries like D3
Experience in consuming REST services and implementing dynamic UIs.
Understanding of design patterns commonly used in large-scale web applications.
Experience in building high-performing and maintainable web applications.
Understanding of CI/CD will be preferred.
Knowledge of CSS pre-processors like SASS.
Proficient understanding of version management tools like SVN, Git.
Education
- Bachelors or master’s degree in Computer Science or related field
Relevant Experience
- 4 to 6 years
The must-have requirements: Preferably the candidate should have their own mode of transport. Travel Expense reimbursement will be provided.
- Preference: Local candidates/ candidates who know the city well in terms of areas and student hubs would be preferred.
- Experience: 0-2 years
- Job Type: Field Job
- Own vehicle required
- Excellent communication and negotiation skills
- Salary: 2LPA – 3LPA
- No. Of Openings: 5
Job Description:
- Conduct research in a specified area and collect information as per the guidance of City Head
- Assisting the city heads in pitching to the vendors (brands) and bringing them onboard. This process includes registration, briefing and providing contracts as per discussed norms and policies of the company.
- Working in tandem with the research team to understand potential vendors well.
- Formation of an on-ground report on the basis of accumulated data and submitting it to the board so that further strategies could be implemented.
- Building a network on the basis of your location so that the company can form proper channels and develop connectivity within the city.
- Submitting critical data collected about vendors to the team and ensuring all privacy policies are followed.
- Being creative in your sales pitch, contributing ideas and helping the team grow.
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market.


Why FabHotels? Budget hotels is the largest and fastest growing segment of the Indian travel market. Despite attracting billions of dollars in last few years, online penetration in hotel bookings is still sub-20%. Supply of budget hotels is fragmented and lacks any brand of scale. At FabHotels, we’re building a millennial traveler focused budget hotel brand that leverages people, technology and processes in an asset-light, scalable model to deliver delight to consumers and segment-leading returns to asset owners. In ~4 years since inception, we have become larger than many established traditional hotel chains. Currently we have a fast growing network of 550+ hotels and 11,000+ rooms across ~50 cities pan-India.
Who? Founded by Bain & Wharton alumni, Vaibhav Aggarwal & Adarsh Manpuria,
FabHotels has raised >$35Mn. till date from leading VC firms Goldman Sachs, Accel Partners, Qualcomm Ventures. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand.
About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.
Key responsibilities:
- Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
- Firm grasp on JS/CSS fundamentals
- Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
- Good understanding of Design and Architecture Patterns
- Strong focus on app performance
- Familiarity with native build tools, like XCode, Grade, Android Studio
- Good at working with third party libraries and debugging dependency conflicts
- Experience in unit testing is preferable.
Individuals who would connect best with the job requirements are those who:
- Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
- Are willing to go the extra 100 miles it takes to win in a super competitive market
- Are innovative, resourceful and comfortable with dynamic business requirements
- Fulfil below minimum criteria:
- 4+ years experience in Mobile app development.
- Must have published at least 1 major React-Native app
- Experience with CodePush (appcenter)
- Hands on experience in Redux

