We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
Document and follow-up of customer suggestions for continued improvements to Development Team.
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
Constantly Improve Product Knowledgebase to use internally and a FAQ.
Work on improvement of customer's FAQ and User manual.
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
Knowledge of SQL, XML, JSON is a plus.
Ability to troubleshoot the cause of technical problem in using software.
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
Ability to mentor and assign and manage tasks for others.
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
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Parth Lukhi
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It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Companies hiring on Cutshort
About Enpass Technologies Private Limited
Founded :
2013
Type :
Product
Size :
20-100
Stage :
Profitable
About
Offline Password Manager and Secure Vault. Saves and fill in all your passwords, cards and other details. Free for Mac, Windows and Linux.
Glam21 Cosmetics, a Cosmetics and beauty products based company, is urgently looking for an . This candidate will be a senior member of the creative team and will have the opportunity to work on both online and offline design materials.
Prime Responsibilities:
Create and design various materials for offline and digital collateral.
Ensure projects are completed with high quality and on schedule.
Establish creative direction for the company as well as brand guidelines.
Prioritize and manage multiple projects within design specifications and budget restrictions
Extensive knowledge of social media Ads, logos, brochure & other marketing collateral (including product packaging).
Perform retouching and manipulation of images, concept creation and online/offline branding
Work with a wide range of media and use graphic design software.
Desired Candidate Profile
Bachelor's degree in graphic arts, design, communications, or related field
The candidate should have at least five years' experience in a similar position, preferably working on projects related to cosmetics and skin care products.
The ability to work on a variety of collateral, including print(offline), digital and motion videos is essential.
Knowledge of layouts, graphic fundamentals, typography and print.
Compelling portfolio of work over a wide range of creative projects.
Excellent eye for detail.
A natural and experience leader that focus on coaching and developing the team to achieve success.
Experience with design software, including Illustrator, In Design, Photoshop, After effect etc.
Job Location - Netaji Subhash Palace, North West Delhi; On-site opportunity
CTC - Compensation isn't an imperative for meriting candidates.
IMMEDIATE JOINING PREFERRED!
Skills:- Illustration, Graphic Designing, Above The Line Marketing (ATL), Below The Line Marketing (BTL).
C#, .Net Core MVC - React frontend - Insurance Industry
We are looking for a mature seasoned key player who will help build our team. Are you a mentor and love code in general? We are seeking a senior .NET developer and hopefully other programming languages with at least 4 years of experience to be part of a team to write, debug, and test .NET code. You will be analyzing, troubleshooting issues and managing the implementation updates with current and planned customizations. The ideal candidate should have a strong understanding of object-oriented programming, relational databases, and software architecture principles.
Our work environment, mentoring, teaching, growing constantly nurturing, loving, and respect. To enjoy our work and move through tasks as painlessly as possible. We believe in helping and being helpful. Staying positive and being there when you have that umm, ‘I don’t know how to solve this’ we want you to feel completely 100% comfortable to get on a call, share a screen and move through it. We have the “If you are stuck over 15 mins ask someone rule”. and “ask a dumb question at least twice a day rule”. This is how we want our work environment.
We work fully remotely via Slack / Zoom / Whatsapp
Requirements:
4+ years of experience or more. ASP.NET, C#, MVC, and JavaScript. Troubleshoot and resolve issues and bugs
Must be able to communicate in English speaking and writing, our CEO is American and talks fast. We are looking for adults in the room, people who can communicate, think and reason as key team members.
Test current products and identifying deficiencies Suggest solutions to identified product problems Investigate product quality in order to make improvements to achieve better customer satisfaction Collaborate with the Product Development team to ensure consistent project execution Collect quality data
Must Haves
A sense of ownership and pride in your performance and its impact on the company’s success 2 years of experience as a Quality Assurance Engineer 1 years of experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies and other 1 years of experience with SQL 1 years of experience with software QA tools and processes Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skill
Desirable
Experience with web security technology Automation experience using JUnit, Karate , Selenium Performance Testing
Attryb helps SME businesses in marketing their products and services across the marketing platforms and acquires a holistic picture of the data and persona of their users, helping businesses improve customer experience and marketing ROI.
We are looking for an entry-level UI/UX Designer to join our growing team. To be successful in this role, you should be a self-driven problem solver.
Responsibilities:
Gather, understand and evaluate user requirements for a marketing technology product focused on US small and medium enterprises
Illustrate design ideas using storyboards, process flows, and sitemaps to the senior leadership in the nascent product
Work on quickly iterating over wireframes through the product and tech team's feedback
Develop UI mockups and prototypes that clearly illustrate how the product functions
Identify and troubleshoot UX problems
Conduct layout adjustments based on user feedback
Set and adhere to style standards on fonts, colors, and images
Requirements:
Full time (in-office) availability
UX/UI design portfolio - please include it with your application.
Experience in UX, UI, interaction, and visual design with patterns, tools, and methodologies to draw from.
Able to design autonomously in a responsive, fluid environment and have experience working in agile and fast-paced surroundings.
A mind filled with beautiful, simple, innovative ideas and a high interest in solving complex product challenges.
Experience with prototyping (InVision, Figma, Adobe XD, etc.) as a way to explore and validate ideas, and communicate design requirements.
You’re comfortable with ambiguity in the early production definition stages.
You’re extremely detail-oriented and organized.
A real passion for designing highly efficient and intuitive user experiences.
A preference for creating clean, “less is more” user interface designs.
Ability to give and grow from constructive feedback.
Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.
As a Product Manager, you will be responsible for constantly looking to improve the product by analyzing and benchmarking.
What you will do:
Understanding user behavior and demonstrating the same
Analyzing data, postulating theories, conducting experiments, measuring performance and reiterating
Quantifying & communicating the “gap” as well as the gains to relevant stakeholders
Carrying a vision for the launch and a drive to nurture the product henceforth
Desired Candidate Profile
What you need to have:
Graduation from a Tier 1 college(IIT, NIT, BIT)
3 years of experience in the development of user-facing products
Minimum 2 years of experience working as a Product Manager
The Data Analytics Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Build and enhance the software stack for modelling and data analytics
Incorporate relevant data related algorithms in the products to solve business problems and improve them over time
Automate repetitive data modelling and analytics tasks
Keep up to date with available relevant technologies, to solve business problems
Become a subject matter expert and closely work with analytics users to understand their need & provide recommendations/solutions
Help define/share best practices for the business users and enforce/monitor that best practices are being incorporated for better efficiency (speed to market & system performance)
Share daily/weekly progress made by the team
Work with senior stakeholders & drive the discussions independently
Mentor and lead a team of software developers on analytics related product development practices
Qualifications:
10-13 years of data engineering experience.
Experience in working on machine-learning model deployment/scoring, model lifecycle management and model performance measurement.
In-depth understanding of statistics and probability distributions, with experience of applying it in big-data software products for solving business problems
Hands-on programming experience with big-data and analytics related product development using Python, Spark and Kafka to provide solutions for business needs.
Intuitive with good interpersonal-skills, time-management and task-prioritization
Ability to lead a technical team of software developers and mentor them on good software development practices.
Ability to quickly grasp the business problem and nuances when put forth.
Ability to quickly put together an execution plan and see it through till closure.
Strong communication, presentation and influencing skills.
Education:
Bachelor’s/University degree or equivalent experience
Data Science or Analytics specialization preferred
The technologies you will be working with are C#, .NET Core 3.1, Entity Framework, Kubernetes, Angular 2+, Typescript/Javascript, SQL Server, XUnit Testing Framework, Azure DevOps (Git).
Collaborate with the team to design, build, test, and ship high-quality API and solutions.
Help evolve the technical roadmap as well as our core software development principles.
Identify multiple innovative solutions to solve day-to-day development problems.
Assist in mentoring and supporting the next-level team.
Work in an Agile development environment to implement user stories as well as assist teammates with their tasks.
What You'll Need
A degree in Computer Science or Engineering, experience in designing, developing, and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact.
Must have an understanding of SaaS software development practices.
Must have experience working in a microservices environment utilizing Kubernetes and Docker.
Must have experience working with GIT source control management.
Cope with change and evolve with technology platforms as needed.
Experienced with creating Angular 2+ applications and/or React SPA applications.
Experienced in working with SQL Server and writing complex T-SQL
Summary of Skills
5+ years development with C# .NET Framework + .NET Core
5+ years working with microservices architecture
5+ years developing Web UI with HTML / CSS
5+ experience working with SQL Server
3+ years of experience working with Angular 2+ or React
3+ years of experience working with Typescript and Javascript
1+ years of experience working with Docker
1+ years of experience working with Kubernetes
1+ years of experience working with GIT source control management
Experience with Azure DevOps and deploying pipelines is a strong plus.
Experience with versioning control and working with GitHub
Experience with Agile Development Methodologies
Can demonstrate working with Azure (you can provision resources and can demonstrate utilizing them. Experience with Cloud terminal is a plus) (Optional)
Role: Business Operations/Account/Client Services manager Employment Type: Full-time Salary: 4.2 to 6 Lakhs per annum based on experience Location: Madhapur, Hyderabad Experience: Agency and Marketing experience preferred
Arin & Human is looking for a Client Services/Account/Business Operations manager to handle some of our Singapore and Indian Clients.
Job Description
Requires managing both Digital and Traditional Marketing objectives of clients
Understand Clients' sales and marketing objectives and prepare a well-planned brief for the creative and digital teams
Conduct daily meetings between teams and be flexible with remote collaboration tools such as teams, hangouts etc.
Should have an excellent knack for creativity and passion for marketing
Monitoring SEO and paid marketing activities
Drive weekly review meetings with clients and monitor account health
Understanding of Marketing & Branding Strategies
Understanding of latest consumer marketing technology such as marketing automation, e-commerce platforms, CMS, CRM etc.
Roles & responsibilities : ● Collaborate with cross functional teams to define, design and push new features and innovative front-end solutions. Translate UI/UX design wireframes to actual code that will produce visual elements of the application. ● Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency. ● Provide technical leadership towards new UI architectures. ● Unit-testing code for robustness, including edge cases, usability, and general reliability. ● Create and be accountable for user interaction model, workflows, information architecture, prototypes and guidelines for user interfaces. ● Work closely and collaborate with other members of the development teams to ensure smooth integration of the UI component with back end technologies ● Should have executed a production level end to end UI application on his own ● Hands on contributor who played an important role in implementing the proposed architecture and design ● Excellent command over HTML5, CSS,Javascript,Jquery,Ajax,MVVM. Proficient understanding of web markup. ● Good working knowledge of Bootstrap, Angular 7+, Node.js, Ember.js, Can.js, React.js ● Ability to develop test cases for UI applications functionality and flow testing ● Good knowledge of caching and memory management for UI applications ● Exposure to data visualization libraries such as D3.js ● Designing and building responsive web applications
Educational Qualifications/Requirements: ● 4+ years development experience. ● BE/BS in Computer Science, Management and Information Systems, or equivalent ● Problem Solver: Ability to formulate/implement technical solutions, proven ability to understand, analyze and solve issues with guidance. ● Strong UI development experience in modern web technologies(HTML/CSS, JavaScript), frameworks (Backbone.js, jQuery, AngularJS, Bootstrap, Knockout, etc) ● Expertise in Data Structures, Algorithms, Concurrency. ● Thorough understanding of the responsibilities of the platform , database , API , caching layer , proxies , and other web services used in the system ● Knowledge of Java fundamentals, RESTful Web Services, JUnit testing, Java Script Testing frameworks like Protractor & Jasmine. Test Driven Development (TDD) experience a plus. ● Avid Learner/Contributor: Quick learner, great ability to listen and communicate well verbally and written. ● Experience in internationalization/localization.
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!