Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Similar jobs
Role : Java Developer (2-7 years)
Location : Bangalore
Key responsibilities
- Develop and maintain high-quality, efficient, and scalable backend applications.
- Participate in all phases of the software development lifecycle (SDLC)
- Write clean, well-documented, and testable code adhering to best practices.
- Collaborate with team members to ensure the successful delivery of projects.
- Debug and troubleshoot complex technical problems.
- Identify and implement performance optimizations.
- Participate in code reviews
- Hands-on experience with Spring boot, Java 8 and above.
- 2-7 years of experience developing Java applications.
- Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
- Required React developer requirements, qualifications & skills:
- Proficiency in React.js and its core principles
- Strong JavaScript, HTML5, and CSS3 skills
- Experience with popular React.js workflows (such as Redux)
- Strong understanding of object-oriented programming (OOP) principles.
- Experience with design patterns and best practices for Java development.
- Proficient in unit testing frameworks (e.g., JUnit).
- Experience with build automation tools (e.g., Maven, Gradle).
- Experience with version control systems (e.g., Git).
- Experience with one of these databases – Postgres, MongoDb, Cassandra
- Knowledge on Retail or OMS is a plus.
- Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
- Ability to reverse engineer existing/legacy and document findings on confluence.
- Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.
Profile:.NET Developer
Experience: 4+ Years
Work Mode :Hybrid
Notice Period: Immediate Joiners
Job Description
We are looking for a skilled .NET Developer to design and develop scalable microservices and enterprise-grade applications. The role involves building secure REST APIs, writing clean and testable code, working with Docker-based deployments, and collaborating with cross-functional teams.
Key Responsibilities:
- Develop .NET Core microservices
- Build and secure REST APIs
- Write unit & integration tests
- Deploy applications using Docker
- Ensure performance optimization and code quality
3 Mandatory Skills
- .NET Core / ASP.NET Core Web API
- Microservices & Docker
- REST API development with Unit Testing
Bachelor’s degree in Computer Science or a related discipline.
Should have 7+ years of overall engineering experience.
Should have minimum 2 years of experince in a leadership role.
Hands-on experience leading web and mobile product development
Strong expertise in web technologies (React, Node.js) and mobile platforms (Flutter / iOS / Android)
Proven experience owning end-to-end product delivery (development, deployment, maintenance)
Experience with agile execution — sprint planning, delivery tracking, release management
Deep understanding of code quality, testing, security, scalability, and best practices
Active involvement in code reviews and design reviews
Strong cross-functional collaboration with Product and Design teams
Excellent communication and stakeholder management skills
NOTE :- 1st Priority Vadodara
Opportunity Summary
We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.
What would you do?
· Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements.
· Plan, design, develop, test, and deploy software to satisfy these requirements.
· Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.
· Support the maintenance of our hosted technology solutions.
· Work with other team members in accomplishing group objectives and participating in code reviews.
· Ensure timely and robust implementation of the company’s development plans.
· Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis.
· Contribute to the review, selection, and adoption of proprietary tools and technologies.
· Use specialist knowledge and experience of information technology to provide technical advice and vision.
Technical Skills
The following skills are needed for this role.
Experience
· 5+ years’ experience in web application design and development
· Bachelor’s Degree in relevant discipline or equivalent experience
Primary Skills
· Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc.
· Experience with node.js
· An understanding of User Experience and a background in building intuitive interfaces.
Secondary Skills (nice to have)
· Experience with Shopify integrations.
· Experience building native apps for other platforms.
· Experience with Salesforce APEX, VisualForce, SOQL, etc.
· AWS ecosystem and tools, particularly developing for serverless environments.
· Any experience with other languages will be beneficial.
Soft Skills
· Proven ability to lead a team and mentor others.
· Thrives collaborating in a team environment with a diverse range of people.
· Passionate about delivering an amazing customer experience.
· Able to have a change of mind, and able to change the minds of others.
· Writes clearly and concisely.
· Capable of working without a company office, with a fully remote team.
Growth Skills
· Possesses a good work ethic; a self-starter with a desire to grow.
· Always looking for better ways to get the job done.
Responsibilities will include, but are not limited to:
- Contribute to new Memory based product opportunities by assisting with the overall design, layout, and optimization of Memory/Logic circuits
- Responsible to translate system-level specs onto the circuit block-level performance spec, circuit architecture, design and development
- Perform verification processes with modeling and simulation using industry-standard simulators
- Document and review final results
- Chip in to cross-group communication to work towards standardization and group success
- Actively solicit guidance from Standards, CAD, modeling, and verification groups to ensure the design quality
Successful candidates for this position will have:
- A Bachelor's or Master's degree (Preferred) in Electrical Engineering, Computer Engineering, or related discipline
- Proven knowledge of CMOS Circuit Design
- Experience in RTL design, design synthesis, static timing analysis, and automated layout techniques
- Hands-on experience with Verilog modeling and simulation tools
- Knowledge of state machine logic/design verification techniques
- Excellent problem-solving and analytical skills
- Experience with a scripting language (Python, Tcl, Perl, etc)
Required Skills:
• He/she should have 3+ years of experience in Software Development
• Proficient experience working with React Js.
• Strong experience in JavaScript and Typescript
• Proficient in HTML5, CSS3, Bootstrap, Kendo & jQuery
• Proficient understanding of code versioning tools, such as Git.
• Strong understanding of the web development cycle and programming techniques and tools.
• Strong problem solving, verbal and written communication skills.
• Should have strong knowledge on integration with backend API’s
Location: Remote
Description: Microsoft C# XAML Developer who will design and build cutting edge user
experiences for our client’s consumer facing application. The Senior Software Developer will work
closely with product owners, UX designers, front-end, and back-end developers to help build the
next generation platform.
Qualifications
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5-8+ years of experience in an enterprise or consumer software development environment
• Strong knowledge of C# language and the .NET framework
• Solid understanding of object-oriented programming
• Expert level programming skills creating UWP or WPF applications using C#/XAML
• Experience with modern frameworks and design patterns, with a broader understanding of the
MVVM pattern
• Experience developing consumer facing user interfaces and supporting UI controls/components
• Ability to write clean, readable, maintainable code
• Possess excellent written and verbal communication skills
Responsibilities
• Architect, design & build modern user interface for consumers
• Collaborate with UI/UX teams to deliver high performing and easy to use applications
• Participate in code reviews with staff as necessary to ensure a high quality, performant product
• Develop a deep understanding of client goals and objectives, and articulate how your solutions
address their needs
• Unit testing/test-driven development
• Integration testing
• Deployment
• Maintenance
• Post-deployment production support and troubleshooting
Requirements
• C#, .Net Core, MVVM, Rest API, Dependency Injection.
• Azure DevOps, CI/CD, YAML setup for mobile applications preferred.
• Strong understanding of design patterns.
• Familiarity with Agile software development methodologies.
• Advanced knowledge of using Git source control system.
Education- BE, BTech , MCA , BCA and Relevant qualifications
About the company
unHR is the brand name for Talent Loans Technologies Pvt. Ltd.
We provide HR shared services to startups and small businesses who are either looking to hire their first HR or are struggling to manage their HR Processes.
Services include:
HR Compliant Policies & Process
Employee Onboarding & Exits
Employee Training & Development
Relief From Complex HR Issues
Annual & Comprehensive HR Audits
Overall Work:
You will manage HR operations for unHR Clients. Your work will include the services mentioned above.
Requirements
- 3+ Years of HR experience
- Should have worked with company founders directly
- Should be able to work from the office at our New Delhi location
- Should have created HR Policies, handled employee grievances
- Should have managed employee onboarding & Exit formalities
- Should have done recruitment of various levels in the organization
Benefits
- All women workforce
- Energetic work environment
- Regular Mental Wellness sessions
- Medical Insurance coming soon
- Mentoring by industry experts
- Startup growth
- Work with highly successful startup founders
Mentor and guide a team of 7-10 top notch full stack engineers across various levels.
Responsible for the product engineering road map, quality assurance and stability of the products.
Responsible for right tech solutioning, architecture being deployed maintaining right balance in short term and
long term outcomes.
Collaborate with Product managers and Business teams to develop long-term product roadmap and own the
release planning cycles.
Defining career trajectory path for the engineers in the team. Performing regular performance evaluation and
sharing feedback.
Operating with scale and speed amidst flux, there is just a LOT happening.
Working with Head of Engineering to define best practices for development and champion their adoption and at
the same time Architect & design technically robust, flexible and scalable solutions.
Perform well in uncertainties; collaborate and work with unclear interfaces to other teams in our fast paced
environment.
Responsible for hiring and skills management within the team.
Desired Skills and Experience:
BS/ MS in Computer Science from NIT, REC, BIT’s or other top tier colleges.
7-8 years of total work experience in high scale web based products with reputed companies and 1-2 years of
work experience in managing engineering teams and project delivery, preferably in a start up environment.
Strong hands on experience in at least one object oriented language (C++/Java) and one dynamic scripting
language (e.g. Ruby, Python, GoLang) is a must.
Sound understanding of web technologies (e.g. Javascript, HTML5, CSS) and strong command over databases
(MySQL, PostgreSQL, Redis, ElasticSearch).
Knowledge of MVC frameworks like Rails, Django, Symphony, Yii is desired.
Prior experience with Google Cloud Platform would be preferred.
Excellent written and oral communication skills.
Excellent personal. People & communication skills
Experience in organisation wide initiatives and change management.
Ability to make quick decisions in high pressure environments with limited information.
We’re looking for the best Motion Graphics Designers to help us create custom graphics for our projects. You are a self-motivated person, with an eye for quality and aesthetics. Specifically, you should be able to:
- Conceptualize, visualize and design special effects, animation, or other visual images for our projects (explainer, promo and interview style)
- Produce animated graphics.
- Collaborate with clients and team members
Required Experience, Skills and Qualifications
- Graduate from a well known institution.
- 2+ years of experience in multimedia design, motion graphics, video editing and animation
- Must have a reel or portfolio of work to demonstrate skills and abilities
- Strong foundational knowledge of layout, color, grids, icons, typography, proportion, photography, and motion/rich media
- Expert knowledge of After Effects, Cinema 4D, Adobe Illustrator, Photoshop
- Able to work with After Effects templates and create custom graphics
- Must have experience working on content that appeals to wide audiences
- Ability to manage multiple projects of varying complexities, meet deadlines, and work well under pressure
Contract length: 12 months











