Cutshort logo
Enpass Technologies Private Limited's logo

Technical Support

Meenakshi Kiran's profile picture
Posted by Meenakshi Kiran
1 - 2 yrs
₹3L - ₹3.5L / yr
Delhi, Gurugram, Noida
Skills
Technical support
Customer Support

Job Description

 

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

    • Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

    • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

    • Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

    • Ask customers targeted questions to quickly understand the root of the problem.

    • Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

    • Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

    • Document and follow-up of customer suggestions for continued improvements to Development Team.

    • Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

    • Constantly Improve Product Knowledgebase to use internally and a FAQ.

    • Work on improvement of customer's FAQ and User manual.

    • Taking ownership of customer issues reported and seeing problems through to resolution.


SKILLS & QUALIFICATIONS

    • Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

    • 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

    • Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

    • Knowledge of SQL, XML, JSON is a plus.

    • Ability to troubleshoot the cause of technical problem in using software.

    • Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

    • Ability to mentor and assign and manage tasks for others.

    • Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Enpass Technologies Private Limited

Founded :
2013
Type :
Product
Size :
20-100
Stage :
Profitable

About

Offline Password Manager and Secure Vault. Saves and fill in all your passwords, cards and other details. Free for Mac, Windows and Linux.
Read more

Connect with the team

Profile picture
Sanjana Roy
Profile picture
Meenakshi Kiran

Company social profiles

bloginstagramtwitterfacebook

Similar jobs

Qylis
Agency job
via Qylis by shravan kumar
Hyderabad
10 - 18 yrs
₹5L - ₹15L / yr
skill iconPython
FastAPI
Large Language Models (LLM) tuning
MySQL

Data Scientist

Job Title: Data Scientist – Data and Artificial Intelligence

Location: Hyderabad

Job Type: Full-time

Company Description:

Qylis is a leading provider of innovative IT solutions, specializing in Cloud, Data & AI, 

and Cyber Security. We help businesses unlock the full potential of these technologies 

to achieve their goals and gain a competitive edge. Our unique approach focuses on 

delivering value through bespoke solutions tailored to customer specific needs. We are 

driven by a customer-centric mindset and committed to delivering continuous value 

through intellectual property accelerators and automation. Our team of experts is 

passionate about technology and dedicated to making a positive impact. We foster an 

environment of growth and innovation, constantly pushing the boundaries to deliver 

exceptional results. Website: www.qylis.com, LinkedIn: 

www.linkedin.com/company/qylis

Job Summary

We are an engineering organization collaborating directly with clients to address 

challenges using the latest technologies. Our focus is on joint code development with 

clients' engineers for cloud-based solutions, accelerating organizational progress. 

Working with product teams, partners, and open-source communities, we contribute to 

open source, striving for platform improvement. This role involves creating impactful 

solution patterns and open-source assets. As a team member, you'll collaborate with 

engineers from both teams, applying your skills and creativity to solve complex 

challenges and contribute to open source, while fostering professional growth.

Responsibilities

• Researching and developing production-grade models (forecasting, anomaly 

detection, optimization, clustering, etc.) for global cloud business by using 

statistical and machine learning techniques.

• Manage large volumes of data, and create new and improved solutions for data 

collection, management, analyses, and data science model development.

• Drive the onboarding of new data and the refinement of existing data sources 

through feature engineering and feature selection.

• Apply statistical concepts and cutting-edge machine learning techniques to 

analyze cloud demand and optimize data science model code for distributed 

computing platforms and task automation.

• Work closely with other data scientists and data engineers to deploy models that 

drive cloud infrastructure capacity planning.

• Present analytical findings and business insights to project managers, 

stakeholders, and senior leadership and keep abreast of new statistical / 

machine learning techniques and implement them as appropriate to improve 

predictive performance.

• Oversees the analysis of data and leads the team in identifying trends, patterns, 

correlations, and insights to develop new forecasting models and improve 

existing models.

• Leads collaboration among team and leverages data to identify pockets of 

opportunity to apply state-of-the-art algorithms to improve a solution to a 

business problem.

• Consistently leverages knowledge of techniques to optimize analysis using 

algorithms.

• Modifies statistical analysis tools for evaluating Machine Learning models. 

Solves deep and challenging problems for circumstances such as when model 

predictions are not correct, when models do not match the training data or the 

design outcomes when the data is not clean when it is unclear which analyses to 

run, and when the process is ambiguous.

• Provides coaching to team members on business context, interpretation, and the 

implications of findings. Interprets findings and their implications for multiple 

businesses, and champions methodological rigour by calling attention to the 

limitations of knowledge wherever biases in data, methods, and analysis exist.

• Generates and leverages insights that inform future studies and reframe the 

research agenda. Informs both current business decisions by implementing and 

adapting supply-chain strategies through complex business intelligence.

Qualifications

• M.Sc. in Statistics, Applied Mathematics, Applied Economics, Computer 

Science or Engineering, Data Science, Operations Research or similar applied 

quantitative field

• 7+ years of industry experience in developing production-grade statistical and 

machine learning code in a collaborative team environment.

• Prior experience in machine learning using R or Python (scikit / numpy / pandas / 

statsmodel).

• Prior experience working on Computer Vision Project is an Add on 

• Knowledge on AWS and Azure Cloud.

• Prior experience in time series forecasting.

• Prior experience with typical data management systems and tools such as SQL.

• Knowledge and ability to work within a large-scale computing or big data context, 

and hands-on experience with Hadoop, Spark, DataBricks or similar.

• Excellent analytical skills; ability to understand business needs and translate 

them into technical solutions, including analysis specifications and models.

• Experience in machine learning using R or Python (scikit / numpy / pandas / 

statsmodel) with skill level at or near fluency.

• Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid 

knowledge of theory and practice.

• Practical and professional experience contributing to and maintaining a large 

code base with code versioning systems such as Git.

• Creative thinking skills with emphasis on developing innovative methods to solve 

hard problems under ambiguity.

• Good interpersonal and communication (verbal and written) skills, including the 

ability to write concise and accurate technical documentation and communicate 

technical ideas to non-technical audiences.

Read more
codersbrain
at codersbrain
1 recruiter
Tanuj Uppal
Posted by Tanuj Uppal
Remote only
3 - 8 yrs
₹2L - ₹17L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+2 more

.NET (with Angular).

 

Job Description:

·         Must be very strong in UI framework (Angular) 

·         Good understanding of core JavaScript and OOJS concepts.

·         Working experience in Web services (SOAP/Restful) integration, failure analysis etc...

·         Hands-on development experience using JavaScript, HTML5, CSS 3, AJAX, JSON, Bootstrap, Angular.

·         Full stack development experience with C#, ASP.NET MVC, Web API.

·         SQL Server 

          Knowledge or experience on any nosql.

·         Understanding of back-end technologies.

·         Good Communication and analytic skills

·         Ability to manage a team and fulfill their technical needs.

·         Critical thinker and problem-solving skills

·         Team player

·         Good time-management skills

·         Great interpersonal and communication skills.

 

Read more
FreeCharge
at FreeCharge
2 recruiters
Rahul Goyal
Posted by Rahul Goyal
Remote only
3 - 7 yrs
₹12L - ₹22L / yr
skill iconJava
Spring
Microservices
MySQL
Databases
+4 more

Work With Us

Get To Know Us First!

Freecharge a subsidiary of Axis Bank Limited founded in 2010, is a Fin-Tech organisation revolutionizing Financial Products through technology.

At our core, we’re a creative company. Ideas and pixels is where we live and we love building magical products that make our users feel ‘wow’. At Freecharge, you'll have the chance to do the best work of your life. We’re on a journey to build something new, something different and something innovative & that requires passion to build such incredible products.

Come join us and shape the future of Fin-Tech.

 

Do You Make The Cut?

We are looking for a motivated developer to join our agile team of developers as a Lead to mentor and as an individual contributor to drive best practices in the product.

You will be responsible for the design, architecture, and delivery of a feature/product with the highest quality. Providing the product with visible benefit to end-users in an iterative fast-paced environment by creating solutions suitable for the job in real-time.


Title: Lead SDE
(Backend)

Location: Gurugram

Experience: 3-7 Yrs.

Education: Bachelor’s / Master’s in Software Engineering

 

Responsibilities

  • In this lead role, you will be designing and developing complex software systems that have been successfully delivered to customers.
  • Ensure the quality of design of systems by serving as a technical lead on our most demanding, cross-functional teams
  • Build reusable code and libraries for future use.
  • Build highly available, high performance, scalable software and you will work on distributed systems for massive-scale systems
  • Responsible for code quality of the product being developed along with unit and integration testing.
  • Mentor junior developers to improve their skills, and make them more effective, product software engineers.
  • Communicate with technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.

 

Sounds Like You?

 

  • 4+ years of software development experience with Enterprise Java (JDK 8 and above), Spring (Boot, MVC, AOP, DI), ORM Frameworks.
  • 1+ years of experience contributing to the architecture and design (LLD, HLD, Solid principles and design patterns and scaling) of new and current systems.
  • Strong experience in technically leading junior developers with a focus on the goal.
  • Strong experience in data structures & algorithms and their space & time complexities.
  • Solid understanding of multithreading, microservices, MVC and strong OO skills with demonstrated experience in developing complex and reusable APIs.
  • Strong experience working with Databases like SQL & NoSQL.
  • Experience working with microservices-based architecture.
  • Experience in high traffic, highly scalable distributed system designs, complex web applications, and code reviews.
  • Experience working in an Agile environment.
  • Solid understanding of the full software development life cycle and the domain.
  • Good to have knowledge of messaging systems like SNS/ SQS /Kafka etc.


Life at Freecharge!


Our Playground!

  • 450+ FCian’s, at Gurugram & Bengaluru locations
  • Collaboration spaces & A flat and transparent culture
  • Wow Corners, fun & reading Zone
  • Best learning and development opportunities

 

Benefits

  • Day-care facility
  • Comprehensive Insurance Policy
  • Wellness Benefits like Health check-ins
  • 26 Weeks Maternity & 2 Weeks Paternity Leaves
  • Adoption Assistance Program
  • On-Site Parking at all locations
  • A chance to have a big impact early in your career

 

ARE YOU READY?

TO

#ChargeYourFuture

Read more
Cloud based testing platform- Product based startup
Cloud based testing platform- Product based startup
Agency job
via Qrata by Rayal Rajan
Bengaluru (Bangalore)
4 - 9 yrs
₹40L - ₹50L / yr
skill iconKubernetes
skill iconDocker
skill iconJava
DevOps
skill iconAmazon Web Services (AWS)
+3 more

Role – Sr. Devops Engineer

Location - Bangalore

Experience 5+ Years

Responsibilities

  • Implementing various development, testing, automation tools, and IT infrastructure
  • Planning the team structure, activities, and involvement in project management activities.
  • Defining and setting development, test, release, update, and support processes for DevOps operation
  • Troubleshooting techniques and fixing the code bugs
  • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
  • Encouraging and building automated processes wherever possible
  • Incidence management and root cause analysis.
  • Selecting and deploying appropriate CI/CD tools
  • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
  • Mentoring and guiding the team members 
  • Monitoring and measuring customer experience and KPIs

Requirements

  • 5-6 years of relevant experience in a Devops role.
  • Good knowledge in cloud technologies such as AWS/Google Cloud.
  • Familiarity with container orchestration services, especially Kubernetes experience (Mandatory) and good knowledge in Docker.
  • Experience administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
  • Good knowledge in complex Debugging mechanisms (especially JVM) and Java programming experience (Mandatory)
  • Significant experience with Windows and Linux operating system environments
  • A team player with excellent communication skills.
Read more
Startup Login
at Startup Login
1 recruiter
Shreya Sanchita
Posted by Shreya Sanchita
Hyderabad
0 - 3 yrs
Best in industry
Effective communication
Market Research
Marketing & Communication
Sourcing
Sales
+3 more

Company Overview : 


We at Startup Login help companies plan their growth strategies and future roadmaps to achieve their ambitious targets. Startup Login is the fastest-growing and preferred choice among Tech startups, Enterprises and IT SMEs to strategize transactions including Exits, Acquisitions, Acquihires, Strategic investments/partnerships and exclusive startup talent hires. We have a strong presence in Bangalore, Hyderabad and Pune, We exclusively work with Core Tech & tech-enabled Startups, we are engaged with over 60 such companies from India & US markets to set up and expand operations in India at scale.  

Weblinks: www.startuplogin.com 


Position Description

An exciting and varied position, the individual will work for our firm’s Hyderabad office, supporting the stakeholders of Startup Login. Motivated and enthusiastic self-starter who works on their own initiative with light supervision. Confident and positive, high-energy, cultured, and capable of easily interacting with client’s senior management. Flexible and willing to get involved in many different aspects of the business as required. 

Responsibilities:

  • Perform market research to identify and connect with tech startups and offer our services.
  • Sourcing and identifying opportunities and acquisition prospects.
  • Facilitate end-to-end execution of A&A activities for the deals responsible.
  •  Handle and coordinate interactions with all stakeholders (buy & Sell-side).
  • Work closely with all stakeholders to ensure time-bound closure of the activities and the transactions.
  • Actively participating in the M&A deal qualification, execution and closure process.
  • Documentation: analyze the business requirements.
  • Use productive tech tools like CRM, task management and others.
  • Build a network with Startups, Incubators/Accelerators and Venture Capital Firms.
  • Gather information from the target company and industry experts.
  • Research and talk to the Founders and decision-makers of the target company. 
  •   Research potential competitors to the target company.
  • Research and talk with technical/business consultants to evaluate the target company’s technology including IPs.
  • Analyze the financials and business models of the target company.


The Associate should be able to work in a Startup environment, be self-driven and take initiatives. She/He should be able to pay attention to details and be able to complete tasks with minimum supervision.


Requirements: Required Skills and Experience: 

  • Ability to effectively manage and prioritize multiple projects
  • Flexible and adaptable to changing priorities and new challenges
  • Ability to meet deadlines and work well under pressure
  • High level of professionalism, integrity, discretion and good judgment
  • Related work experience or internship in corporate development, Financial Services, M&A Investment Banking, Angel Funds, Venture capital or private equity is preferred.
  • MBA/BBA/Btech from a recognized University 
  • Outstanding analytical skills, detail-oriented, proactive and self-motivated
  • Strong written and verbal communication skills


Read more
Recro
at Recro
1 video
32 recruiters
Simran Gupta
Posted by Simran Gupta
Bengaluru (Bangalore)
2 - 6 yrs
Best in industry
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
API
SQL
+2 more
  • Rewrite existing APIs in NodeJS. 
  • Remodel the APIs into Micro services-based architecture. 
  • Implement a caching layer wherever possible. 
  • Optimize the API for high performance and scalability. 
  • Write unit tests for API Testing.
  • Automate the code testing and deployment process.


Skills Required: 

  • At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
  • Excellent hands-on experience using MySQL or any other SQL Database. 
  • Good knowledge of MongoDB or any other NoSQL Database. 
  • Good knowledge in postgre
  • Good knowledge of Redis, its data types, and their use cases. 
  • Experience with graph-based databases like GraphQL and Neo4j. 
  • Experience developing and deploying REST APIs. 
  • Good knowledge of Unit Testing and available Test Frameworks. 
  • Good understanding of advanced JS libraries and frameworks. 
  • Experience with Web sockets, Service Workers, and Web Push Notifications. 
  • Familiar with NodeJS profiling tools. 
  • Proficient understanding of code versioning tools such as Git. 
  • Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
  • Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
  • Experience building a large scale social or location-based app
Read more
Ninos IT Solution Pvt Ltd
NINOS IT
Posted by NINOS IT
Chennai
2 - 4 yrs
₹2.8L - ₹3.5L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconjQuery
+1 more

     Looking for a Web Developer with good hands-on Experience in  Laravel.

  •         Candidates have good Team Interactions.

Experience : 1 to 2 years

Responsibilities :

  • Strong coding knowledge in Laravel Framework.
  • Responsible for handling projects independently as well as collaboratively.
  • Should be capable of handling multiple PHP projects.
  • Analyse scope of work and time frame accordingly.
  • Should have good analytical and problem solving skills.
  • Ability to motivate teammates.
  • Mentor and lead a team of junior developers.
  • Provide technical guidance to development team members’

Key Skills:

Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB

Added advantage to have : Code igniter, Angular

Job Types: Full-time, Walk-In
Read more
GI TECH I GAME INDIA PRIVATE LIMITED
Chennai
5 - 12 yrs
₹6L - ₹10L / yr
ISO 9001
ISO/IEC 27001:2005
ISO 2100
Audit
Information security
+4 more

Hiring for Lead Auditor (QMS / ISMS) role.

 

Job description Below :

 

  • Preparation Dept. Objective reports.
  • Preparation of Internal Audit Schedule & Coordination /opening meeting and closing meeting.
  • Follow up for Internal Audit closing of Observations.
  • Preparation of Management review meeting Input & Output reports.
  • Coordination Certification Audit and Surveillance (TUV-SUD) Audit for ISO 9001:2015 and ISO 27001:2013.
  • Follow up for closing of Observations.
  • To update QMS & ISMS Manual, Procedures, Policies, Risk Assessment Plan, SOA & Formats.
  • Internal Audit of ISO - QMS & ISMS standards.
Read more
The Next Generation Technology Consulting & Services
The Next Generation Technology Consulting & Services
Agency job
via Jobdost by Riya Roy
Raipur, Ahmedabad
2 - 8 yrs
₹7L - ₹18L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+4 more
Android Developer - 5 Openings
● Experience Level: 2+ years
● Experience using Android Studio, Android SDK, Kotlin, Agile Methodologies (e.g.
Scrum, Kanban)
● Excellent Understanding of Android app architecture and use of design patterns,
Android UX/UI guidelines/best practices and the ability to engage with the creative
team to deliver pragmatic solutions, balancing design, quality and velocity.
● Flair for clean code, reusability, testability and readability (SOLID, TDD)
● Good Communication skills.
Read more
Ebizfiling India Pvt Ltd
at Ebizfiling India Pvt Ltd
2 recruiters
Avinash Ebizfiling
Posted by Avinash Ebizfiling
Ahmedabad
0 - 1 yrs
₹3L - ₹4L / yr
Compliance
Audit
Risk Management
Financial risk management
Business Development
+1 more
Job Title: Compliance Manager
 
 
Duties and responsibilities
 
  • Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
  • Responsible for client Handling across the globe and able to Close the Loop.
  • Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires. 
  • Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
  • Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks. 
 
*Perks & Benefits: Incentive over and above salary 
 
Visit our Website http://www.ebizfiling.com">www.ebizfiling.com
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos