Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Enpass Technologies Private Limited
Similar jobs
Responsibilities:
- Content Writing: Draft insightful and compelling newsletters.
- Content Review: Ensure newsletters are grammatically correct, coherent, and adhere to our brand guidelines.
- Collaboration: Work with SEO and other content creators to produce articles that drive traffic.
Qualifications:
- Writing & Editing: Proven capability in writing and meticulously editing content.
- Detail-Oriented: Exceptional attention to detail, ensuring content is free from errors.
- Time Management: Ability to manage multiple tasks and meet strict deadlines.
- AI-first approach: should be familiar with tools like ChatGPT, Claude, Perplexity.ai for writing, research, data analysis, summaries, grammar checking etc.
- This is very important - if you can somehow showcase how you used AI in your test task (below), that will put you way ahead of other applicants.
Flutter
Javascript
HTML/CSS
React Native
iOS App DevelopmentLocation: Bengaluru, Karnataka
About Us
Founded in 2015, Indihood is on a mission to create an epochal shift in platform development -
changing the way we conceive, build and consume software platforms that works for everyone
globally. Our approach is to reuse best-of-breed open systems, while filling those technology
gaps in the internet ecosystem that will empower everyone to solve socio-economic challenges
critical to people’s lives.
At Indihood we do not have coders but software engineers who are responsible for ideas that will
impact users at scale. The engineers building this platform are pioneers from Google who
invented, built and launched systems that touched a billion lives - including Google’s Map Maker,
Google Finance, Google Transliteration, YouTube community translation, Crowdsourced machine
translation training. You will be working shoulder to shoulder with these engineers.
As we move on to our next milestone, we want to grow our tribe because teamwork really does
make the dream work. That’s why we are looking for the best and brightest engineering minds to
work with us as we embark on our mission to help communities everywhere build digital
platforms that matter to them.
Roles and Responsibilities:
● Develop highly usable UIs using Flutter, HTML, CSS, Javascript
● Collaborate with the UX team to understand end-user requirements and build solutions
● Write well-abstracted, reusable, highly performant code for UI components
● Experiment with new relevant technologies and tools
Desired Skill Set:
● Bachelor’s Degree in engineering or science
● Minimum 2 years of experience in building and shipping innovative, large scale products
● Must have experience in building high quality Android apps
● Must have experience in building Flutter applications
Indihood Pvt. Ltd., 534/A, 4th Cross, 7th Block, Koramangala, Bengaluru – 560034
● Experience with other related platforms, framework and languages such as Dart, iOS, web
applications is a big plus
If you are interested in designing, deploying and developing population scale platforms with
simple and powerful interfaces that cater to all.
Adobe IllustratorJOB DESCRIPTION | IFAS PUBLICATIONS | GRAPHIC DESIGNER INTERN
ABOUT COMPANY: IFAS Publications is India's No. 1 publisher for reference books in graduate and postgraduate college exams, as well as competitive examinations like CSIR NET, UGC NET, GATE, SET, PSC, CUET PG, IIT JAM, and more, IFAS Publications is your trusted companion in the quest for excellence. Since our humble beginnings in 2002, we have grown to become the fastest-growing publishing house in India, with over 200+ titles available at 2000+ bookshops and leading online stores. Our commitment to "Learning Made Simple" drives us to provide books that empower every student to achieve their academic goals. We have 4 branches in India - Kolkata, Pune (Someshwarwadi & Hinjewadi), Jodhpur, and Hyderabad.
Join the IFAS Publications family and unlock your full potential!
RESPONSIBILITIES:
• Study design briefs and determine requirements.
• Schedule projects and define budget constraints.
• Conceptualize visuals based on requirements.
• Prepare rough drafts and present ideas.
• Develop illustrations, logos and other designs using software or by hand.
• Use the appropriate colors and layouts for each graphic.
• Work with copywriters and creative director to produce final design.
• Test graphics across various media.
• Amend designs after feedback. • Ensure final graphics and layouts are visually appealing and on-brand.
REQUIREMENTS: • Qualification: Minimum Graduated.
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop).
• A strong portfolio of illustrations or other graphics.
• A keen eye for aesthetics and details.
• Excellent communication skills.
• Ability to work methodically and meet deadlines.
NOTE: This is a paid internship 3 months & with full potential to convert it into a fulltime role based on your internship performance - Stipend bracket (5k to 7k per month).
Working Days: Monday to Saturday
Working Time: 10 am – 7 pm
Office Location: Shivranjan Tower, 2nd Floor, Someshwar Wadi Rd, near Rajwada Hotel, In front of Pawana sahkari Bank, Someshwarwadi, Pashan, Pune, Maharashtra 411045.
Website: www.ifasonline.com
Job Responsibilities...
- Training students in Digital Marketing.
- Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) .
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
What you will do:
- Driving team coordination, team building, team alignment and team productivity in all domains including dev, design, content, delivery & support
- Keeping an overall eye on progress of every aspect of the product to steer in the right direction
- Suggesting and improving product solution over time based on user insight, competitive landscape
- Developing and enhancing product management systems in all aspects
- Carrying a result oriented and business focused attitude
- Ensuring all features, deliverables and user requirements to be fulfilled as per business needs
- Taking ownership of the product and its way forward as per the product vision and roadmap
Desired Candidate Profile
What you need to have:- Deep Tech Understanding, Tech Product Handling Skills
- Ability to Integrate Development, Testing, Content, Design, User Tracking and Support into a seamless product growth process
- Product Roadmap & User Management Skills
- Data Crunching Skills, User Analytics, User Engagement Tracking & a User Centric Growth Approach
- Great Communication Skills in all formats, Documentation and Coordination Capabilities
- Sincerity & Dynamism for Problem Solving & taking proactive product responsibilities
- Grip and Focus on Testing, Stability & Performance of Apps
- Love for building awesome tech products for universal reach and scale
This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.
Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.
As a Customer Success Manager, you will be acting as the point-of-contact for the client/ customer, managing clients’ accounts and thus helping in building client retention.
What you will do:
- Managing clients by working closely with them and understanding their business needs and challenges
- On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
- Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
- Educating and promoting the company’s services to the clients
- Acting as the point-of-contact for the clients and also mediating between the clients and the company
- Handling and solving escalations from clients, as and when received and making sure the client account is retained
- Renewing subscriptions on a timely-basis
- Compiling and presenting reports to the business by maintaining and managing relevant data
- Managing a team of customer success executives and leading them towards achieving the business goals
- Partnering and working closely with internal teams to meet the business needs of the customers
Candidate Profile:
What you need to have:
- Graduation is a must
- Relevant experience in customer success management and also experienced in handling a team
- B2B SaaS background
- Willingness to work 6-days a week
- Excellent communication and presentation skills
- An analytical mindset and also go-getter attitude
- Expertise in MS Suite
- Min experience of 2 years
Java
Go Programming (Golang)
C++Mixing technology, data, and first-in-class innovation, EagleView® is not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!
EagleView is a fast-growing technology company driving game changing innovation in multibillion- dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.
At EagleView, we believe that making our culture engaging and empowering are keys to success.
Job Description
We are looking for a talented Software Engineers to join our agile development team. As an experienced member, you will participate in all aspects of the software development life cycle: scoping, design, coding, testing, implementation and support. You will help in the development of highly available, scalable, secure and flexible solutions for our ecommerce platform. In this role, you must be able to multi-task, quickly adapt to new development environments, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult and complex problems. You take pride and ownership in your work as well as the overall contributions of the team. You must also have the ability to take a system-wide understanding, recognize use of system components and disparate technologies and be able to diagnose and debug components across an entire system. Your ability to communicate clearly and concisely (both written and verbal) is also key as is being a self-starter.
* Bachelor's Degree required, preferably in Computer Science or related field
* 1+ years of software development experience using Java/C++/Golang/Python or any of the object oriented programming language
* Experience working on JavaScript would be an added advantage
* Experience using Linear Algebra, 3D Scene model, Cairo - 2D Drawing Framework will be an added advantage
* Working experience using any of these: POV-RAY, GeoTiff, WGS 84 and Web Mercator projection will be a added advantage
* Experience with cloud technologies AWS SDK and containerization
* Experience with PostgreSQL or other Relational Databases
* Test-driven development mindset and a focus on quality, scalability and performance
* Strong programming fundamentals and ability to produce high quality code
* Excellent communication, collaboration, reporting, analytical and problem-solving skills
* Solid understanding of Agile (SCRUM) Development Process required
We are looking for candidates who are comfortable with -
- P&L preparation
- MIS Reporting
- GST and Taxation
- Income Tax
- Vendor Management
- Reconciliation
- Journal Entries
- Invoicing
- Should be comfortable with Tally ERP and Advanced Excel
Requirements:
- B Com or M Com with a specialisation in Accounting
Bootstrap
Laravel
PHP
Python
Deep Learning
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon