Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
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Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
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Knowledge of SQL, XML, JSON is a plus.
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Ability to troubleshoot the cause of technical problem in using software.
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

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Note-
- We are Looking Candidates only from Northern Region Uttar Pradesh Only. Office Location is Gorakhpur, UP.
- Only Office Work (No Option for Remote Work)
- Salary within the range of 14,000 to 16,000 per month, based on your experience and qualifications
Experienced Flutter Developer (0.6+ yrs) with PHP, HTML, Rest API, MySQL, Firebase, Python (0.6+ yr). Strong English, creative problem-solver with ChatGPT experience. Build mobile apps, websites, and innovative content. Passionate learners welcome!
Required Candidate profile
Skills:
- At least 6 months of experience in mobile app development, preferably with Flutter.
- Proficiency in Dart programming language.
- Understanding of REST APIs and backend integration.
- Familiarity with version control systems like Git.
- Strong problem-solving skills and attention to detail.
- Good communication skills in English.
Responsibilities
- Develop and maintain mobile applications using Flutter.
- Implement new features.
- Ensure app performance, quality, and responsiveness.
- Identify and resolve performance bottlenecks and bugs.
- Write clean, maintainable, and testable code.
Nice to Have
- Familiarity with PHP, MySQL, Firebase, Python, Codeignitor or HTML.
- Knowledge of UI/UX design principles.
- Experience with AI tools or machine learning frameworks.
Job Description: Social Media Management (SMM) Intern
About Us:
Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.
We strongly supports and follows the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.
After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.
Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."
Position Overview:
We are seeking a dynamic and enthusiastic Social Media Management Intern to join our team. The ideal candidate is passionate about social media, digital marketing, and has a creative flair. This internship provides an excellent opportunity to gain hands-on experience in social media management, content creation, and community engagement.
Responsibilities:
· Social Media Scheduling: Schedule and publish content on social media channels using social media management tools. Monitor and analyze the performance of posts and suggest improvements based on analytics.
· Community Engagement: Respond to comments, messages, and mentions on social media platforms to foster community engagement .Identify and engage with influencers, partners, and followers to build brand awareness.
· Research and Trends: up-to-date with industry trends, social media algorithms, and emerging platforms. Provide insights and recommendations for optimizing social media strategies based on industry best practices.
· Analytics and Reporting: Assist in tracking key social media metrics using analytics tools. Compile regular reports summarizing social media performance and suggest areas for improvement.
·Campaign Support: Support the planning and execution of social media campaigns, contests, and promotions. Collaborate with cross-functional teams to ensure seamless integration of campaigns across various channels.
Qualifications:
· Currently enrolled in a relevant undergraduate or graduate program (Marketing, Communications, Digital Media, or related field).
· Strong written and verbal communication skills.
· Familiarity with major social media platforms.
· Creative thinking and ability to generate innovative ideas.
·Basic understanding of social media analytics.
· Ability to work independently and as part of a team.
·Basic graphic design skills are a plus.
Requirements:
- Proven work experience of 6 M or more as a quota carrying individual into Software/Web Development Services Domain.
- Has adequate knowledge of technology and jargons required for sales discussions.
- Highly motivated and target driven with a proven track record in sales.
- Excellent selling, negotiation and communication skills.
- Prioritizing, time management and organizational skills.
- Ability to create and deliver presentations tailored to the audience needs.
- Relationship management skills and openness to feedback.
- Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
- Should be comfortable with Background Verification of previous employment
Dear All Automotive professionals, Global Tech Infosolutions currently hiring for multiple positions.
We are looking for a professional Embedded Developer for Pune/Bangalore to execute a complete embedded software development lifecycle.
Requirement:
Must have 2 to 5 years of experience in the Automotive domain.
Bachelor's degree in Electronics Engineering or computer science.
Experience in writing software for embedded controllers 16/32-bit MCUs like Freescale, and Renesas (RL78/ RH850x).
Must have programming experience in Embedded C (i.e., experience in multi-threading, understanding of variable scopes, pointer operations and following general coding guidelines
Designing and implementing software for embedded devices and systems
Designing, developing, coding, testing, and debugging system software
Working experience on Communication Protocols like CAN 2.0, CAN FD,
Understanding of J1939, UDS, BLE.
Working experience on low-level device drivers like UART, I2C, SPI, CAN
Skills:
Knowledge of Key Peripherals: USB Ethernet Bluetooth, PCIe, CAN, SPI, I2C & UART TIMERS
CAN, Microcontroller Microprocessor
Team player
Able to articulate issues/fix and participate in discussions
#Apply now
Location- Pune (on-site)
#automotivejobs #automotivecareer #GThiring #Punejobs #bangalorejobs #embeddeddevelopers
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
- Bachelor’s or Master’s degree in Computer Science or Engineering,
- 3-5 years of exp in building web applications using PHP (Laravel framework)
- Very good in build rich UI using HTML/CSS and Jquery
- Good understanding of databases like MySQL, PostgreSQL, etc
- Good Communication
Responsibilities
- Compensation Industry leading compensation
- Write clean and well-designed codes
- Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
- To ensure strong optimization and functionality.
- Contribute to all phases of the development lifecycle Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
- Good in Communication ( both written and verbal)
- Should have good knowledge of HR functions and documentation
- Should have good experience and skills in recruitment using various resources
- Should be capable of handling all HR functions from day 1
Responsibilities
- Set objectives for the HR team and track progress
- Monitor internal HR systems and databases
- Review and approve or modify budgets
- Design and implement company policies
- Monitor key HR metrics
- Act as a consultant to managers and staff regarding policies and procedures
- Create detailed reports on HR costs
- Recommend new software to address personnel needs, like performance review tools
- Address employees’ queries (e.g. on compensation and labor regulations)
Requirements
- Proven work experience as an HR Operations Manager, HR Manager or similar role
- Good knowledge of labor law
- Hands-on experience with Human Resources Information Systems
- Experience designing compensation and benefits packages
- Ability to develop clear and fair company policies
- Excellent analytical and decision-making abilities
- Team management skills
- Full Stack developer (.Net): (experience 3 to 6 years)
- Experience in designing multithreaded/concurrent/distributed systems.
- Experience in .Net framework and C# programming is required (3+ years).
- Experience in working on scalable non-blocking server side frameworks like Spring stack(2+ years)
- Experience with both SQL and NoSQL databases, Message brokers. ex: Postgres/MySQL, MongoDB/DynamoDB/Redis/Neo4j, Kafka (2 +years)
- Experience in Front end language and frameworks. JavaScript, must be an expert in one of the front end frameworks (ex: React) (2+)
- Understand cloud technologies and should have deployed applications or products in popular cloud platforms like AWS, GCP, MS Azure, etc (2+ years).
Optional:
- Experience with BigData is a big plus
- Knowledge of functional programming principles is a plus.
- Experience in HTML5 and CSS3









