Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
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Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
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Knowledge of SQL, XML, JSON is a plus.
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Ability to troubleshoot the cause of technical problem in using software.
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
Subodh Popalwar
Software Engineer, Memorres
About Enpass Technologies Private Limited
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We are looking for a 'passionate sales enthusiast’ and a skilful business development executive (BDE) to contribute to achieving our marketing and sales goals. The BDE will primarily work as the front face of Emipro to the prospect who will be a spokesperson or decision-maker for small and medium enterprises. You will have to understand their requirements, coordinate and discuss with your superior and direct the process further in alignment with Emipro’s business vision and ensure your interactions with our customers reflect positively on the company and its growth.
Highlights about your Role
➢ Manage initial discovery calls with customers leads
➢ Understands Customer’s Business and keeping empathetic approach towards customers
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➢ Go-getter attitude to close the lead
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➢ Preparing RFP/RFI as per the customers’ need
➢ Continuous efforts to achieve sales quotas
➢ Self upgradation through industry study and research
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- Relevant Experience from Banking/Insurance Industry
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- Well versed with Ahmedabad geography
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Headquartered in Mumbai, our client was co-founded in 2013 by a husband and wife duo, one of whom is an IIM-Ahmedabad graduate and the other is an internationally trained baker.
Starting with 4 bakers in 2013 and growing over time, today, our client prepares more than 10,000 loaves of bread a day and their creations are shared with all of India.
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- Identifying & developing new business opportunities from different countries
- Managing and growing business in select overseas markets by effective brand marketing
- Identifying and appointing local distributors, logistics partners, import-export agents as and where applicable
- Finalization of terms and contracts with these partners
- Driving the local distributor sales force and thus contributing towards driving the business in the overseas market
- Tie-ups and finalization of terms with end-sellers such as supermarkets, hypermarkets, e-commerce players etc.
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- Developing and maintaining healthy long-term professional relationships with customers/clients
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- Managing the documents, reports and files handled in the entire export process
- Handling all the operational activities related to the export process
- Monitoring all sales transactions and reviewing all customer responses and resolving all customer issues in a timely manner
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- Updating and managing a database of sales figures and such related details and reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must
- Relevant work experience of 2-5 years in export management
- Prior work experience of handling exports in FMCG companies and in markets including the Middle East, Far East, Asia
- Excellent communication skills and proficiency in MS Office Suite
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Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem
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We are looking for a competent CTO (Chief Technology Officer) who will be our first technology go-to expert and play an integral role in setting the company’s strategic direction, development and future growth. In this position, you will oversee our overall technology development and technology utilization plan to manage all information technology resources of our company.
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- Experience with massively scalable distributed compute product architectures.
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- Experience delivering platform technology and creating an ecosystem of applications and services across multiple verticals and solution offerings
- Experience successfully scaling technology infrastructure to support rapid customer /data growth.
- Experience with fast-paced, rapidly-iterating, design-forward, product-focused companies.
- "Roll-up-your-sleeves" entrepreneurial, start-up attitude, team player with record of leading and mentoring employees
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Regards
Team Merito
From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.
Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.
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Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres