Customer Support Executive

About the job

About Reflektive's Engineering Team

We are seeking a Senior Software Engineer, Front End to help scale Reflektive to being the market leader for employee performance management. The main question to be answered: Can you help a

company scale?

Reflektive has major initiatives to tackle in the next year. Initiatives range from internal scaling, security, engagement, new verticals, pervasive technologies, research and development, data and

analytics, and customer tools. Reflektive’s Senior Software Engineer will contribute in their area of specialization. S/he will help us solve complex design challenges and mature our platform to handle

increasing traffic and scale.

You'll join a lean, prolific team where everyone, including you, is active in the product-defining and development process (where deploying new features every 2 weeks is common). You'll know the

customers we're talking to, and the needs of each one. As a result, you know where your initiative and drive can best make a difference (and be recognized!)

Our engineering team consists of developers from a wide array of backgrounds. Our team primarily focuses on Rails and Javascript, but is always ready to use the best tool for the job when it makes

sense. Following Scrum practices, we work closely with the Product Management team to develop features that focus on empowering and developing employees. Our team is a tight knit, friendly

group of engineers that are dedicated to learning from and teaching to each other. Team members regularly contribute to and optimize our engineering practices and processes. Our team wants to

make software engineering fun, easy, and fulfilling, so we've come up with a set of values that we

apply to our software every day: Simple, Flexible, Consistent, Predictable, Efficient, and Pragmatic.

Responsibilities

● Depending on your specialization, projects/initiatives may include: Security, scaling distributed systems, working on our core services related to user management, building out new verticals, guiding new engagement features, scaling traffic/imports/exports,

and managing APIs.

● Work extremely cross-functionally across Engineering and Product Management.

● Deliverable: (30 days) Own a feature; possibly being paired with another engineer. (60days) Own and drive a new initiative. (90 days) Bring that initiative to production.

Desired Skills and Experience

• Expert proficiency in Java/Kotlin, Kafka/Pulsar, SQL, Docker and kubernetes.
• Overall 4+ years of experience as Java full stack developer using any modern frameworks.
• Strong knowledge on Data structure and Algorithm knowledge
• Previous experience working in ReactJS/AngularJS (2+ years)
• Knowledge of Analytics and LookerML would be added plus.
• Exposure to cloud environment AWS.
• Knowledge of unit testing frameworks including Junit.
• Startup experience is strongly desired.
• You learn quickly, you’re adaptable and versatile.
• Experience in an Agile and Scrum environment.

About Reflektive

Forward-thinking organizations use Reflektive’s people management platform to drive employee performance and development with Real-Time Feedback, Recognition, Check-Ins, Goal Management,

Performance Reviews, 1-on-1 Profiles, and Analytics. Reflektive’s more than 500 customers include Blue Origin, Comcast, Instacart, Dollar Shave Club, Healthgrades, Wavemaker Global, and Protective

Life. Backed by Andreessen Horowitz, Lightspeed Venture Partners, and TPG Growth, Reflektive has raised more than $100 million to date, and was ranked the 13th Fastest Growing Company in North

America on Deloitte’s 2018 Technology Fast 500TM.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status,

veteran status, or disability status.

• Initiating professional engagement through chat and phone calls  with target and existing customers
• Provide excellent service to customers and address their inquiries or issues promptly.
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Engage with customers and update them about the latest promotions.

Work Experience

• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs. 
• Reach out customers to inform them about the latest promotions they can avail of.
• Flexible and able to work in a fast-paced, team-oriented environment
• Willing to work on-site overseas

Outline of the responsibilities

• Daily and Monthly Responsibilities:
• Utilise Pipedrive, cold calling, LinkedIn and email to generate new sales opportunities
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to sales manager with weekly, monthly, and quarterly results

• Required Skills and Qualifications:
• 1-3 years of sales experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Experience in prospecting in US market

• Preferred Qualifications:
• Proficiency with Pipedrive or other CRM software
• Prior experience as a sales and business development rep with a track record of achieving sales quotes

Year of experience- 2+ years

Skills

• Experience with designing, developing, deploying, and maintaining secure and scalable web-based applications.
• Experience using JavaScript based frameworks- ReactJS/AngularJS, HTML/CSS, Java Script, XML, jQuery, NodeJS, Express and other related technologies.-Good understanding of data structures and algorithm-Familiarity with databases.
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment.-Basic knowledge of AWS preferred.

• Experience with Scrum or other Agile development methodologies.-Comfortable working in multi-disciplinary, self-organized teams.-Good at written and verbal communication skills.

• Design and develop high-quality software used by millions of customers, in an agile and iterative development culture.
• Support and maintain existing applications and develop new modules as and when required for feature enhancements.
• Adopt best practices in web development, design, testing, code review, version control, documentation, build, deployment, and operations.
• Participate in design reviews, code reviews, and provide improvement recommendations.
• Working closely with product lead, delivery lead, and other agile team members, and ensures that the desired result for our projects are achieved.

• Analyze, plan and develop requirements and standards in reference to the product pipeline.
• Create and manage the product plan for new tech integrations with the third-party vendors.
• Manage the current integrations with the third-party vendors for ongoing changes & requirements.
• Determine and define clear deliverables for the team members. Assign and oversee the daily tasks of technical personnel while ensuring the team is actively working toward established product milestones.
• Hold daily scrum team meetings to determine progress and address any questions or challenges regarding projects
• Establish and implement training processes and strategies for all technical personnel
• Ensure high test coverage and low post release issues through effective product planning.
• Prepare progress reports for senior management.

Qualifications

• Master's degree in Project Management or related technical field required
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacle

We are seeking a person to join our tech team, with proficiency in programming languages likeJavaScript, decent understanding of NodeJS and React.js and an abiity to understand business requirements and to translate it into technical requirements.You’ll work closely with top school graduates, ex-McKinsey,BCG, Deloitte, EY, Byju’s, Paytm employees to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and to help students around the globe build an awesome career for themselves.

What you will do:

• Developing new user-facing features using ReactJS as frontend and NodeJS as backend
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance acrossa vast array of web-capable devices and browsers
• Writing test cases for automated testing
• Deployment of micro services to AWS
• Defining and Architecting a proper structure to any new micro services being added
• Managing and updating already build micro services

What you will need:

• Strong proficiency in JavaScript, including DOM manipulationand the JavaScript object model
• Thorough understanding of React.js and its core principles
• Thorough understanding of NodeJS, Express and itscore principles
• Experience with popular React.js workflows Redux,Saga, Axios
• Experience with popular NodeJS packages like Knex
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Experience with building optimised SQL queries and stored procedures
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelinesand tools
• Experience with common front-end development tools such as Babel, Webpack,NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as GIT

What you will get:

• Industry-best perks
• A phenomenal work environment, with massive ownershipand growth opportunities
• A bunch of super young & enthusiastic colleagues in Tech/Marketing/PR/Editorial/SocialMedia & Events!
• Quick iterations and deployments – fail-fast attitude
• Opportunity to work on cutting edge technologies, and lead teams in the future
• Access to a world-class mentorship network
• Create a massive, and direct impact of the work you do in the lives of people across the globe

About the Company: At Leverage Edu, we are democratizing access to global opportunities for students everywhere. By helping students make the right career choices withthe aid of information and pathways that they can trust, we are opening doors to opportunities they could not access without the right guidance and support. Making sense of the complex web of courses,colleges, careers, and geographies is a tough task – by leveraging technology but connecting with students at a personal level we help them maximize their potential. To build towards this goal we are looking for people with the ambition and hustle to make the world a smaller place and get people closer to their dream opportunities. We are building at a break-neck speed in one of the fastest-growing industries inthe world and the opportunities for growth are limitless.