Customer Support Executive

As Customer Success Lead / Manager, you will be responsible for management of onboardings, Adoption, Support tickets, Demos, Tech issues. You will be playing crucial role to ensure client's success as well as manage team of customer success team.

You are expected to be an individual contributor as and when required.

Job Role :

• Exceeding clients expectations
• Deep understanding of the product
• Keeping track of multiple activities happening within Customer Success Team
• Documentation
• Co-ordinating with other stake holders
• Team management

Qualifications

• Minimum Bachelor's degree in Engineering (IT / CS)
• 3-7 years of experience as a lead role in an early stage SaaS start up
• Experience in building and maintaining customer relationships
• Excellent customer service skills
• Ability to work collaboratively with cross-functional teams
• Collaborative working plan and team player with ability to multitask
• Excellent Excel Skills
• Strong problem-solving and critical-thinking abilities
• Strong technical background with the ability to understand and troubleshoot complex technical issues

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

At Tecknotrove, candidates will get an opportunity to learn & work on the latest cutting-edge technologies to build simulation & VR-based applications & modules.

Selected intern's day-to-day responsibilities include:

1. Assist in developing and maintaining software applications

2. Write clean, efficient, and well-documented code

3. Collaborate with team members on various projects

4. Learn and apply best practices in software development

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 6 months

3. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Post completion of internship candidates will be presented with an opportunity to work full time on payroll of the company based on their internship evaluation.

GrowVation is hiring Full Stack Developer

GrowVation is hiring for a full-cycle enterprise software development company that provides Business Intelligence, Enterprise Portals, and Mobile Solutions.

We are actively seeking a talented Full-Stack Web Developer with a background in Javascript frameworks, like React.js, React Native, Node.js.

Required Background:

• At least 5 years of web server development experience and/or experience building client-side web applications
• Knowledge of, or practical experience with, React/Angular, Backbone.js, or comparable MVC Javascript framework
• Practical experience with Node/Express or similar backend stack
• Knowledge of relational database dialects (MySQL, SQLite, PostgreSQL) or No-SQL database like MongoDB or similar DB management systems
• Experience with cloud deployment services (Heroku, AWS, GCP, Azure)
• Solid understanding of UI implementation, with emphasis on mobile-first responsive design
• Experience with standard front-end web technologies HTML, CSS, jQuery, JSON, AJAX.
• Knowledge of, or experience with API design and deep understanding of REST principles, with emphasis on engineering scalable, simple server-side applications
• Experience working in Linux server environments
• Experience with Sass/LESS CSS preprocessor
• Familiarity with version control systems (Git, SVN, etc.)
• Experience working in teams and reviewing/managing code using GitHub
• Knowledge of, or experience working as part of an agile team using Kanban, Scrum, etc.
• Excellent written, verbal, and interpersonal communications skills
• Ability to work well independently and as part of a team
• Ability to multitask and prioritize in a dynamic environment
• Strong troubleshooting and analytical skills; detail-oriented
• Excellent proactive communications and planning skills

Role and responsibilities:

• Design the overall architecture of the web application.
• Reviewing/creating code, designs, specs, documentation, and test plans
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Document your work. Represent your code graphically for strategy meetings.
• Understanding and implementation of security and data protection

Must have skills: React.js, Angular, Node.js, MongoDB, Verbal and Written Communication

No. of vacancies: 1

Location: Noida

Work from Home (till): January 2022

Experience: 4 - 6 years

CTC Range: 8 - 15 LPA

Experience:

The candidate should have about 1+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database is mandatory.

Required Skills:

1. Java or Scala
2. Extensive experience in developing web applications. Should possess good Oops knowledge and be aware of enterprise application design patterns.
3. Should have the ability to analyze, design, develop and test complexity of spark job.
4. Basic working knowledge of Unix/Linux.

Good To have: -

1. Python
2. Distributed Computing

• Assisting in the formulation of strategies to build a lasting digital connection with consumers
• Identifying new opportunities by thorough market research and target top of social media trends
• Planning and monitoring the ongoing company presence on social media (Linkedin, Twitter etc.)
• Launching optimized online adverts through Google Adwords, Facebook etc. to increase brand awareness
• Preparing online newsletters and promotional emails and organize their distribution through various channels
• Planning and directing marketing campaigns
• Optimizing content for the website and social media platforms
• Providing internal reports on a regular basis
• Executing new and creative collaborations among technologies and platforms
• Collaborating with designers to improve user experience
• Acquiring insight in online marketing trends and keep strategies up-to-date
• Maintaining partnerships with media agencies and vendors
• Identify trends and insights

Desired Candidate Profile

• Preferably with a B.Tech+ MBA background from Tier 1 & 2 colleges
• 3-6 years of experience developing and executing B2B & B2C marketing programs covering multiple channels
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Proven work experience as a Digital Marketing Associate or similar role
• Excellent presentation, organization, time management, and cross-department communication skills
• Ability to quickly adapt to changes and work effectively under pressure
• Excellent client-facing and internal communication skills
• Ability to think strategically and drive the business strategy
• Attention to detail and multi-tasking skills
• Strong problem management skills
• Ability to manage multiple priorities
• Ability to interact well with people at all levels within and outside the organization    

Work with customers or their representatives

- Possess a professional, knowledgeable, positive and energetic attitude § Uses strong consultative sales skills and interpersonal skills (both oral and written)

- Attention to detail, strong follow-up skills and motivation

- Assist manager in marketing campaigns

- Maintain accurate and organized files

- Work with Outside Sales Staff and Counter Sales Staff to assist in following up with customers

- Develop long-term relationships with industry customers (i.e. designers)

- Maintain the Showroom as a professional place of business

- Follow company policies and procedures and other duties as assigned

Roles and Responsibilities:

1. Must be proficient in developing object-oriented applications
2. Must have hands on experience on C# & MS SQL.
3. Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolution.
4. Participate in technical communication within the team and to other groups, prepare technical design documents and work on Azure DevOps agilie lifecycle.
5. Positive attitude, Smart work, problem solving attitude, ready to upgrade skills with latest technologies
6. Good to have experience on design patterns, Azure cloud, Azure DevOps, Dapper, Azure storage, Dotnet Core framework, Micro services.
7. Meeting with technology managers to determine application and website requirements.
8. Upgrading existing .NET websites and applications.
9. Analyzing system requirements and delegating development tasks.
10. Developing technical specifications.
11. Writing scalable code for .NET software applications.
12. Reviewing and debugging .NET applications.
13. Providing support for junior developers.
14. Deploying functional websites, programs, and applications.
15. Drafting software and application operating procedures.
16. Training junior staff.
17. Good verbal and written communication skills