Customer Support Executive

• Strong Snowflake Cloud database experience Database developer.
• Knowledge of Spark and Databricks is desirable.
• Strong technical background in data modelling, database design and optimization for data warehouses, specifically on column oriented MPP architecture 
• Familiar with technologies relevant to data lakes such as Snowflake
• Candidate should have strong ETL & database design/modelling skills. 
• Experience creating data pipelines
• Strong SQL skills and debugging knowledge and Performance Tuning exp.
• Experience with Databricks / Azure is add on /good to have . 
• Experience working with global teams and global application environments
• Strong understanding of SDLC methodologies with track record of high quality deliverables and data quality, including detailed technical design documentation desired

Job Summary:

We are seeking a dedicated and experienced Sales Representative to join our manufacturing company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain MIS reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 1-3 years of experience in a telecalling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.
• Skills:
• Excellent verbal and written communication skills in [mention preferred languages].
• Proficiency in MS Excel and ability to generate MIS reports.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Job Responsibilities

·        Responsibilities for this position include but are not limited to, the following.

·        Development experience 3-6 years

·        Experience working with Azure cloud-hosted web applications and technologies.

·        Design and develop back-end microservices and REST APIs for connected devices, web applications, and mobile applications.

·        Stay up to date on relevant technologies, plug into user groups, and understand trends and opportunities that ensure we are using the best techniques and tools.

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.
• Be an active professional in continuous learning resulting in enhancement in organizational objectives.
• Provide technical support to all internal teams and customers as it relates to the product.

Requirements:

• Bachelor’s degree in computer engineering or computer science.
• Previous experience as a full stack engineer and IoT Products.
• Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
• Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
• Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.

·        Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)

·        Messaging systems (RabbitMQ, MQTT, Kafka)

·        Cloud-based distributed application scaling & data processing in the cloud

·        Agile / Scrum methodology

• Advanced troubleshooting skills.
• Familiarity with JavaScript frameworks.
• Good communication skills.

High-level project management skills.

• Client Communication & Handling
• Providing demos to clients as required
• Lead Generation
• Conceiving and developing efficient and intuitive marketing strategies
• Coordinating with clients for time to time updating services
• This job will be purely field Marketing job.

• BE/B.tech Computer science or related degree.
• Salesforce Platform Developer II certification is highly desired
• 4+ years of experience programming on the Salesforce platform
• Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
• Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies such as Scrum
• Background in development of enterprise systems as part of a complete software product life-cycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Prior experience in SaaS or subscription-based companies is a plus
• Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
• Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.