Customer Support Executive

About us

CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. We have delivered over 200 millions messages and calls for thousands of customers. We help political candidates during their campaigns in getting their message across to their voters, conduct surveys, manage event/town-hall invites and with recruiting volunteers for election campaigns. We are profitable with 8000+ paying customers from North America, Australia and Europe. Our customers include Uber, the Democratic Party, major political parties in the US, Canada, UK, France and Australia. 

About the Role

As a Senior/Lead Software Engineer at CallHub, you will play a critical role in leading the development and enhancement of our cloud-based communication and telephony platform (SaaS). You will be responsible for designing, building, and optimizing scalable, high-performance backend systems that support the rapid growth of our global user base, ensuring reliability, security, and customer satisfaction at every step. In this role, you will collaborate with cross-functional teams of highly skilled software engineers, operations engineers, and product managers to drive innovation and create products that delight customers by exceeding their expectations. You will lead technical decision-making, mentor engineers, and be responsible for building robust systems that are always available, while also contributing to the development of automation tools to streamline processes and improve efficiency. We are seeking experienced engineers with a deep understanding of software engineering principles, strong problem-solving skills, and a passion for leading teams to deliver impactful, customer-focused solutions. If you thrive in a fast-paced environment, love solving complex technical challenges, and are excited about mentoring and guiding the next generation of engineers, we’d love to hear from you!

Your Responsibilities

• Lead the design, development, and deployment of complex, scalable, reliable, and highly available features for world-class SaaS products and services.
• Guide the engineering team in adopting best practices for software development, code quality, and architecture.
• Make strategic architectural and technical decisions, ensuring the scalability, security, and performance of software applications.
• Proactively identify, prioritize, and address technical debt to improve system performance, maintainability, and long-term scalability, ensuring a solid foundation for future development.
• Collaborate with cross-functional teams (product managers, designers, and stakeholders) to define project scope, requirements, and timelines.
• Mentor and coach team members, providing technical guidance and fostering professional development.
• Oversee code reviews, ensuring adherence to best practices and maintaining high code quality standards.
• Drive continuous improvement in development processes, tools, and technologies to increase team productivity and product quality.
• Stay updated with the latest industry trends and emerging technologies to drive innovation and keep the team at the cutting edge.
• Ensure project timelines and goals are met, managing risks and resolving any technical challenges that arise during development.
• Foster a collaborative and inclusive team culture, promoting open communication and problem-solving.
• Imbibe and maintain a strong customer delight attitude while designing and building products.

What we’re looking for

• 7+ years of experience in software engineering, with a proven track record of leading engineering teams and mentoring junior developers.
• Strong expertise in designing and developing scalable backend systems, web services, and REST APIs using Python/Django or similar frameworks.
• Solid understanding of cloud-based architectures and microservices, with experience in deploying and maintaining SaaS applications.
• Solid experience in software engineering principles, including CI/CD pipelines, unit testing, code reviews, and version control (e.g., Git).
• Proficiency in working with databases like PostgreSQL, and experience in optimizing queries and ensuring high availability.
• Deep knowledge of computer science fundamentals, including data structures, algorithms, and software design principles.
• Experience with frontend technologies such as React, JavaScript, HTML, and CSS, and an understanding of how they integrate with backend services.
• Ability to quickly adapt to new technologies and make informed technical decisions in dynamic environments.
• Strong attention to detail, with the ability to empathize with customer needs and translate them into impactful software solutions.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Collaborative team player, willing to support and work closely with cross-functional teams.
• Bachelor’s or Master’s degree in Engineering or Computer Science from a reputable institution.

What you can look forward to

• Leadership and Ownership: Lead and oversee the entire software development lifecycle, from system design and development (backend and frontend) to QA and DevOps, with a focus on driving high-impact projects.
• Strategic Impact: Witness the direct impact of your work on our users and the overall success of the company, shaping products and solutions that make a significant difference.
• Innovative Technologies: Stay at the forefront of technology by working with the latest tools and frameworks, as we continuously innovate to deliver reliable and scalable solutions for our customers.
• Collaborative Culture: Engage in a culture of openness and collaboration, where your insights and leadership help drive the company’s success and delight our customers.

• Must have hands-on experience in web applications development, and open-source technologies stack (Node.JS, React JS, Gatsby, PHP, etc.).
• Resolution conflicts and understands the logical implementation to find optimal solutions.
• Experience in developing end-to-end solutions and backend architecture.
• Ability to apply advanced concepts, and contribute to the development of innovative principles and ideas.
• Advanced knowledge of back-end configuration and deployments.
• Advanced understanding of RDBMS and NoSQL databases.
• Advanced knowledge Git source code management.
• Minimum 8 years of experience required.

Company Overview:

Propel is an innovative and fast-growing software development company specializing in designing and building enterprise applications. Our commitment to excellence and passion for technology has positioned us as a leader in our domain.  

We are searching for a talented Senior Architect to join our dynamic team and lead our efforts in scaling and optimizing our software solutions. 

Key Responsibilities: 

• Diverse Architectural Expertise: Drive solutions using various architectures, including SOA, Enterprise application, Microservices, event-driven, and distributed systems. Utilize experience in big data systems like Spark, Hadoop, and Cassandra to model and design distributed architectures. 
• Comprehensive Cloud Mastery: Demonstrate expertise in cloud architectures (SaaS, PaaS, IaaS) across platforms including AWS, Azure, and Google Cloud. Lead legacy system migration to these cloud infrastructures. 
• Containerization & Orchestration Excellence: Design highly scalable applications using Docker containers, optimizing with Kubernetes orchestration. 
• Solution Development: Lead the end-to-end solutioning process, from proof of concept to implementation, tackling complex business challenges with innovative technical solutions. 
• Data Management & Security: Oversee the creation and management of data pipelines using strategies like ETL, ELT, and CDC in various modes. Design data warehouses, ensuring security for Data at Rest and Data in Transit. Implement data encryption strategies utilizing algorithms like AES, DES, MD5, and SHA1. Ensure secure access through identity platforms like ADFS, Auth0, and Okta, along with Single Sign-on and Single Sign-Off integrations. 
• Compliance & Standards: Architect and design solutions ensuring compliance with regulations like HIPAA and GDPR. Advocate for and ensure adherence to best practices in development and DevOps, encompassing project management tools, version control systems, CI/CD pipelines, static code analyzers, and more. 
• Version Control & Collaboration Tools: Ensure best practices in utilizing software version control systems and software delivery platforms, enhancing team collaboration and project tracking. 
• Business Alignment: Engage proactively with stakeholders and product managers to define and translate business requirements into technical specifications, ensuring alignment and value delivery. 

Technical Skillset: 

• Web Technologies: J2EE, Servlets, DotNet, Python, HTML5, CSS5, ReactJS, TypeScript, Javascript, Bootstrap, Node.JS, Express JS, JSON, XML 
• Frameworks: Spring Framework, DotNet Core, Flask, Angular OR ReactJS 
• Languages: C#, Java, Python, Scala (Expertise in any 3, familiarity with others)
• Testing Tools: Selenium, Cypress, JMeter, Gatling 
• Databases: MS SQL, PostgreSQL, MySQL, Cassandra, MongoDB, Redis, ElasticSearch 
• Distributed Systems: Apache Spark, Hadoop, or any others 
• Containerization & Orchestration: Docker, DockerHub, Kubernetes 
• Identity Platforms: ADFS, Auth0, Okta 
• Web/ App Servers: Nginx, Apache, JBoss, Tomcat, IIS, Websphere (Anyone or more) 
• Cloud Platforms: AWS, Azure, Google (Anyone or more) 
• Version Control: SVN, CVS, GitHub, GitLab, Bitbucket (Anyone or more) 
• Code Analysis Tools: SonarQube, Veracode 
• CI/ CD Tools: Jenkins, Bitbucket Pipelines 
• Build & Dependency Management: Maven, SBT, YARN, NPM, WebPack 

Srijan Technologies is a 18+ year-old technology services firm. For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS’, specifically Drupal. In recent years Srijan has diversified into
i) Data Engineering using NodeJS and Python,
ii) Data Science -- Analytics and Machine Learning and
iii) API Management using APIGEE.

Srijan is approx 400 people. Srijan’s development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon, and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.

Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.

The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘Honey traceability using Blockchain’.

The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBITDA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.

Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.

Responsibilities:-

Srijan’s team of enterprise Drupalists are helping our customers build cutting-edge web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture.

With the rapid adoption of Drupal as a web platform, and with our growing number of technical development projects supporting our clients and partners, our Technical Architects are in high demand. They consult remotely or travel on-site periodically to work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects.

Engagements vary by customer and can include anything from custom coding and mentoring of partner and client teams to application design and ongoing guidance on architecture through development and application launch.

Requirements:-

● Prior experience building, leading, and architecting Drupal applications.

•  Knowledge of Drupal 8, 9 is a plus.
• Knowledge of at least 1-2 non-PHP frameworks.  Perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

● Ability to guide technical discussions with both technical and non-technical audiences

● Ability to negotiate mutually agreeable outcomes with clients, partners, and Srijan stakeholders.

● Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

● Experience defining and scope a technical solution for large scale Drupal projects

● Experience working in a consulting or agency environment with direct interaction with enterprise-level clients preferred.

● Excellent ability to partner with both internal and external stakeholders.

● Strong leadership and presentation skills.

● Passion for the web, open-source development.

● Deep experience architecting web solutions.

• Understanding of HTTP Layers
• Understanding of API Modeling 
• Understanding the caching layers 
• Understanding of Microservice architecture.
• Understanding of the Event bus system.

● PHP, Drupal, MySQL, SQL administration, and optimization, and Unix/Linux or Windows server.

● 7+ years developing Drupal applications.

● Must be a self-starter that thrives in a fast-paced work environment.

● Knowledge of or experience with other CMS technologies and/or open-source technology is a plus.

● Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one

● Experience providing technical support or consulting strongly preferred.

● Strong problem-solving abilities, initiative, and the ability to thrive under pressure.

● Excellent interpersonal and English communication skills.

● Bachelor's or Master's degree in Computer Science or related discipline preferred

● Understanding of Virtualisation and containerization.

● Well versed with Build, Bake, and Run process of CI/CD

● Understanding of Debugging, Performance optimization and CI/Cd tools.

● Should have a pulse of the latest technology trend.

• Building of user-facing elements and Integration
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and real time applications
• Architecting applications and strategizing them to be scalable for traffic.
• Identifying and working on new innovations which can relate to any kind of technology

• 2-3 years of experience with JavaScript, JQuery, Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of front-end technologies, such as HTML5, CSS3, SASS
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing unit tests
• Proficient understanding of code versioning tools, such as Git

• Understands detailed requirements and demonstrates excellent problem solving skills
• Deep understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• Excellent programming skills in ROR, Golang, NodeJS, Python or Java
• Strong communication skills
• Strong sense of ownership, drive and ability to deliver results
• 2+ years of experience in product driven organization