Customer Support Executive

Software Tester with overall knowledge of testing lifecyle.

Good analytical skills

Preparing test scenarios and reports

Excellent communication skills.

Worked on selenium and test automation tools.

Client co-ordination, requirement understanding and mapping.

Key responsibilities:

1.Client Relationship Management:

✓ Build and maintain strong relationships with clients, understanding their needs and providing prompt assistance.

✓ Ensure client satisfaction by delivering exceptional customer service and resolving issues in a timely manner.

2.Campaign Execution:

✓ Coordinate and oversee the execution of advertising campaigns at various locations.

✓ Liaise with vendors, suppliers, and external agencies to ensure timely delivery of materials and services.

✓ Monitor campaign progress, troubleshoot any issues, and provide regular updates to clients and internal teams.

3.Field Operations:

✓ Conduct field visits to ensure the smooth functioning of campaigns and resolve on-ground challenges.

✓ Supervise and manage field staff involved in campaign implementation.

✓ Maintain accurate records of field activities, expenses, and reports.

4.Documentation and Reporting:

✓ Prepare necessary documents, including campaign reports, status updates, and feedback summaries.

5.Quality Control:

✓ Ensure adherence to quality standards and brand guidelines in all campaign executions.

Specification:

Experience: 1-2yrs BTL Operation

(BTL Advertising agency experience is an added advantage)

Salary: Open to discussion

Location: JP Nagar, Bangalore

Company: Snaptics

Job title: UI UX Designer

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience:1+years

UI UX Designer Role

Certain things are mentioned in UI/UX designer job descriptions as UI/UX designer roles: 

• Evaluate and collect all user requirements, and collaborate with product engineers and managers.
• To illustrate design concepts, use sitemaps, process flows, and storyboards.
• Create graphic user interface elements such as tabs, widgets, and menus.

UI/UX Designer Job Responsibilities

• Collect and evaluate user requirements with the help of product managers and engineers.
• Use storyboards, process flows, and sitemaps to illustrate design concepts.
• Menus, tabs, and widgets are examples of graphic user interface elements.
• Make page navigation buttons and search fields.
• Create UI mockups and prototypes that clearly show how sites work and look.
• Make unique graphic designs. 
• Rough draughts should be prepared and presented to internal teams and key stakeholders.
• Identify and resolve UX issues.
• Make layout changes based on user feedback. Follow font, color, and image style guidelines.
• 
  
• Design Tools
• UI/UX designers use a variety of design tools and software to create mockups, prototypes, and final designs. Common design tools include Adobe XD, Sketch, Figma, InVision, Axure RP, and more.
• By mastering these skills, UI/UX designers can create exceptional digital experiences that delight users and drive business success.

Company Description

We are an SF-based stealth mode AI startup, building AI agents and automation tools for Marketing use-cases. We are ex-Big Tech, currently bootstrapped and working with a few design partners/early customers. We will be starting a fundraise in Q3 2024.

Role Description

This is a part-time remote role for a Founding Engineer (first engineering hire). This is an equity-only role, meaning compensation will be in the form of equity rather than a salary.

This role will be 30% applied research and 70% product engineering. The expectation is that you will be able to commit 15 hours per week for this role to begin with.

You will -

• Experiment with the latest AI technologies and research and put them into implementation.
• Have the freedom and responsibility to design and own projects from start to finish.
• Have opportunities to directly talk with customers and solve their problems!

About you

• Love to keep up with and dive into latest technologies in AI
• Move fast, ship quickly, has high urgency
• Energized about going from 0 to 1
• Enjoy high ownership and responsibility
• Familiar with no-code tools and frameworks
• Excited about working on AI-native user experiences

Requirements

• Bachelor’s or higher degree in Computer Science or a related field (Also open to university students for the right candidate)
• Knowledge of gen-AI systems (LLMs, model training/fine-tuning, agent frameworks, evaluation frameworks, vector DBs, RAG, etc)
• Experience in building and scaling backend systems and infrastructure
• Strong generalist, skilled with Python, cloud infrastructure (AWS).

What we offer

• Technical Ownership: You will own high level (and lower level) technical decisions for an early-stage startup, with mentorship from seasoned Engineering leaders from Silicon Valley.
• Equity: As a key initial hire, you will receive significant founding equity and ownership in the company.
• Growth: You will have a natural on-ramp to come onboard as a full-time, salaried Founding Engineer after a fundraise event.

About the Company:

ConveGenius is a leading Conversational AI company that is democratising educational and knowledge services for the mass market. Their knowledge bots have 35M users today. ConveGenius is building an omniverse on Conversational AI for the developer ecosystem to build together. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for detail and being proud of produced code is the must-have attributes for this job.

About the role: 

At ConveGenius, we are committed to creating an inclusive and collaborative work environment that fosters creativity and innovation. Join our AI Team as Senior AI Engineer with the focus on development of cutting-edge technologies, making a real life difference in the lives of millions of users. You will be involved in a wide range of projects, from designing and building AI capabilities for our swiftchat platform, and analysing large conversation datasets. Innovative nature and proactive involvement in the product is taken very seriously at Convegenius, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Responsibilities:

• Develop and implement state-of-the-art NLP, Computer Vision, Speech techniques.
• Collaborate with other AI researchers to develop innovative AI solutions and services to be used to improve our platform capabilities.
• Mentor and lead the experiments with other team members.
• Conduct research and experiments in deep learning, machine learning, and related fields to support the development of AI techniques.

Qualifications:

• Bachelor's or master's degree in Computer Science, Engineering, or a related field with experience in machine learning and data analysis.
• 2-4 years of industry experience in machine learning, with a strong focus on NLP and Computer Vision.
• Hands-on experience of ML model development and deploying.
• Experience working with training and fine-tuning LLM is a plus.
• Experience in audio/speech technologies is a plus.
• Strong programming skills in Python, node.js or other relevant programming languages.
• Familiarity with machine learning libraries, such as TensorFlow, Keras, PyTorch, scikit-learn, Conversational frameworks like Rasa, DialogFlow, Lex, etc.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• Self-starter with the ability to work independently and in a team environment.

Job Description

• 0-1 year of experience working on (Web, SaaS Dashboards, Android & IoS Apps).
• An impressive portfolio/case study to back that High proficiency with Adobe XD, Figma, Sketch, or any other prototyping tool
• Experience with design tools such as Adobe Illustrator and Photoshop
• Excellent understanding of basics in UI Design such as (Grids, typography, and defining visual hierarchy)
• Applied knowledge of UX Processes, methods, and Principles.
• Impressive communication skills and ability to convey your ideas.

Responsibilities

• Create compelling User Interfaces designed to keep the user and their needs at the centre.
• Design intuitive UX deliverables for web and mobile enterprise applications.
• Understand the brief, align with the customer's business, goals, and milestones, and reflect that in the work done.
• Work closely with the Design Lead to ensure that your concepts meet our customer's expectations and will deliver the desired results.
• Create low to high-fidelity mock-ups with pixel-perfect designs to be handed off to the development team that clearly illustrate how sites function.
• Create a BrandGuide / Logo Process if required by stakeholders.
• Work with the development team to ensure pixel-perfect outcomes of the front-end assets
• They should be enthusiastic about sharing their ideas and proactively participate and collaborate on projects with the team.

What you’ll do 💯

• Work closely with recruiters/hiring managers to understand customer pain points and opportunities for features and improvements

• Developing the exact pixel-perfect & Responsive UI from the designs provided
• Lead or participate in design reviews, code reviews and architecture evolution discussions. quality & performance goals

  development efficiency.
  
  

• At least 2 Years of relevant work experience in React JS
• Experience in developing responsive Web Applications Development and reusable UI elements

• Architect and develop scalable and maintainable applications
• Expert Programming experience in HTML, CSS, JavaScript and React JS with the expertise to fuse these with modern web development practices

• 5+ years of experience in a Data Engineering role on cloud environment

• Must have good experience in Scala/PySpark (preferably on data-bricks environment)

• Extensive experience with Transact-SQL.
• Experience in Data-bricks/Spark.

• Strong experience in Dataware house projects
• Expertise in database development projects with ETL processes.
• Manage and maintain data engineering pipelines

• Develop batch processing, streaming and integration solutions
• Experienced in building and operationalizing large-scale enterprise data solutions and applications

• Using one or more of Azure data and analytics services in combination with custom solutions
• Azure Data Lake, Azure SQL DW (Synapse), and SQL Database products or equivalent products from other cloud services providers

• In-depth understanding of data management (e. g. permissions, security, and monitoring).
• Cloud repositories for e.g. Azure GitHub, Git
• Experience in an agile environment (Prefer Azure DevOps).

Good to have

• Manage source data access security
• Automate Azure Data Factory pipelines
• Continuous Integration/Continuous deployment (CICD) pipelines, Source Repositories
• Experience in implementing and maintaining CICD pipelines
• Power BI understanding, Delta Lake house architecture
• Knowledge of software development best practices.
• Excellent analytical and organization skills.
• Effective working in a team as well as working independently.
• Strong written and verbal communication skills.
• Expertise in database development projects and ETL processes.

 Expert experience developing multiple commercial-grade mobile applications iOS using native languages (Objective-C / Swift, Xcode or Java).

- Demonstrated knowledge of best practices for IOS or Android. Strong experience developing multithreaded applications.

- Solid knowledge of mobile OS architecture - in areas of: UI, memory management, data storage, application management by OS and cybersecurity.

- Experience with charting of data (scientific or medical data is preferred), either custom-developed or third-party charting libraries.

- Experience with UI development of mobile application (scalable for different screen resolutions and localization).

- Demonstrate initiative in all areas of work - proactive in identifying shortfalls in requirements, design or code.

- Experience working with continuous integration.

- Experience working with cross-functional teams.

- Excellent communications skills (verbal and written). High-quality SDD/design and implementation documentation skills a must.

- Experience with unit-testing and test automation preferred.

- Must have apps published in either Apple/Google store.

Requirements and Qualifications:

- Bachelor’s degree or higher in computer science, information technology or related field

- Evidence of continuing education, such as technical certifications, a plus

- Minimum 7 years’ experience in Information Technology field

- Minimum 4 years’ experience in mobile application development

- Prior experience working in an FDA regulated environment, a plus

- Ability to work in high-pressure, deadline driven environment

Note : Please do share link of the Mobile App developed on Live in Apple store.