Customer Support Executive

Experience Required: 2-8 Years

No. of vacancies: 1

Job Type: Full Time

Vacancy Role: WFO

Job Category: Development

Job Description

We are seeking a skilled React Native Developer with 2+ years of experience to join our development team. The ideal candidate will have a strong background in mobile application development, particularly using React Native framework. If you have a passion for building innovative mobile applications and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us and be part of a dynamic team driving the future of mobile technology.

Roles & Responsibilities:

• Developing and maintaining high-quality mobile applications using React Native.
• Collaborating with cross-functional teams to define, design, and ship new features.
• Writing clean, efficient, and maintainable code while following best practices.
• Troubleshooting and debugging issues to ensure optimal performance and user experience.
• Keeping up-to-date with the latest trends and technologies in mobile development.
• 4+ years of experience in mobile application development.
• Proficiency in React Native framework and JavaScript programming.
• Strong understanding of mobile app architecture and design patterns.
• Experience with third-party libraries and APIs.
• Solid understanding of version control systems (e.g., Git).
• Excellent problem-solving and communication skills.

Qualification:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• B.Tech/MCA/M.SC(IT) Candidate will be eligible. 

We’re hiring an Alliance Executive for Websites.co.in, a platform used by over 5 million businesses to create their websites in minutes. You will drive partnerships that expand our reach and unlock new growth channels.

Your role:

– Build and manage partnerships with SaaS companies, tech platforms, service providers, and integration partners

– Create alliances with incubation centers, colleges, business networks, and startup communities

– Identify new collaboration opportunities that can increase product adoption

– Handle outreach, pitches, follow-ups, and relationship management end-to-end

– Work with product and marketing teams to execute partnership-driven growth

– Own the entire lifecycle of every partnership you initiate

What we expect:

– Excellent communication and presentation skills

– Ability to build strong professional relationships

– Ownership mindset and willingness to drive initiatives independently

– Understanding of SaaS, digital products, or startup ecosystems

– Strong research, networking, and follow-up skills

– 0–2 years experience (freshers with strong communication skills can apply)

What you get:

– Salary: ₹3–4 LPA + performance-based incentives

– Direct impact on business partnerships and expansion

– Opportunity to represent Websites.co.in in high-value collaborations

– Fast-paced growth environment

Job Overview:

We are seeking a talented Android Framework Engineer to join our development team at Primebook. As an android framework developer, you would be responsible for development, coding, testing and debugging of system features and system apps of PrimeOS, driving technical excellence, and shaping the direction of our products. You will work closely with our CTO to create cutting-edge features that meet user needs and business goals.

Key Responsibilities:

• Understand product requirements and translate them into technical requirements.
• Create secure and high-quality production level code that runs well with different android versions and devices with different screen sizes.
• Development and debugging of android framework components like SystemUI, PhoneWindowManager, Settings database etc.
• Should be capable of developing applications from scratch, debug and fix issues quickly when they are found.
• Collaborate with various teams (Product, Design & Testing) to develop and ship new features.
• Should be able to write scalable and efficient code for handling the load of 100k+ users.
• Ensure the best possible performance, quality, and responsiveness of the application, good knowledge of threads in android is necessary.
• Excellent debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like ADB, proguard, etc

Qualifications:

• A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity.
• B.tech degree in Computer Science or equivalent
• 3-5 years of experience with portfolio of work to show the skill set
• Should have developed at-least 2-3 android apps from scratch
• Experience in compiling AOSP and solving common build errors is a must have
• Should have experience working with SystemUI and android framework_base
• Excellent knowledge of Java, Kotlin, MVVM architecture
• Experience with popular libraries (Jetpack, Retrofit, Glide, OkHttp, Gson etc.)
• Experience with RESTful APIs to connect Android applications to backend services
• Must be good at building logics and working with data structures

Perks and Benefits:

Job type: On-site, 5 days a week

Industry Type: Computer Hardware Manufacturing

Functional Area: Testing And Development

Employment Type: Full Time, Permanent

Salary: Upto 20 Lacs (depends on skill)

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.