Job Description - - As the Product Manager, CRM you will be responsible for managing the product development process for a portfolio of products. - Collaborate with internal teams and external partners to help define the CRM product strategy across multiple channels and platforms - Interface with internal customer success teams to understand and document business needs and use cases. - Conduct competitive analysis and research to understand what our competitors are doing - Evangelize new product capabilities with internal team members and educate customers via training, emails, etc. - Drive a Solution-Set across teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement. - Develop and implement strategies for the product. - Broad business and technical knowledge about current cloud products, including how and why they are adopted.
Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.
We are a young company with bold ideas. We are an exciting new technology consultancy that drives success for our clients by enabling them to adopt transformative technologies, in order to make them nimble and responsive to the changing needs of their businesses.
To all techies who treat coding as an art out there :) - Want to switch from a boring service based job to a rapid product development team ! Want to know and build an enterprise level ecommerce platform with CRM, ERP, MIS etc - Want to unleash the coding beast inside you, which has been lying dormant in servicing an outstation client. Want to build something of your own from scratch, which you can proudly claim for. - If yes, WholesaleBox (www.wholesalebox.in) will be very eager to get you onboard @ Jaipur. - You need to be a hands on coder with an ability to design scalable solutions, manage state of art coding, and lead teams of - PHP Developers, UI/UX Experts, Android Developers, PhoneGap Developers, IPhone developers, Testers (Web and Mobile/App) etc... - Technologies which you will get to work on are : PHP, JQuery, Angular, SOLR, RedIs, AWS, DB clustering, MVC, Caching, Unit Testing, GIT .. an always expanding list ! And, it would be awesome if you love to play cricket :)
To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries