We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
Job Description - - As the Product Manager, CRM you will be responsible for managing the product development process for a portfolio of products. - Collaborate with internal teams and external partners to help define the CRM product strategy across multiple channels and platforms - Interface with internal customer success teams to understand and document business needs and use cases. - Conduct competitive analysis and research to understand what our competitors are doing - Evangelize new product capabilities with internal team members and educate customers via training, emails, etc. - Drive a Solution-Set across teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement. - Develop and implement strategies for the product. - Broad business and technical knowledge about current cloud products, including how and why they are adopted.
Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.
To all techies who treat coding as an art out there :) - Want to switch from a boring service based job to a rapid product development team ! Want to know and build an enterprise level ecommerce platform with CRM, ERP, MIS etc - Want to unleash the coding beast inside you, which has been lying dormant in servicing an outstation client. Want to build something of your own from scratch, which you can proudly claim for. - If yes, WholesaleBox (www.wholesalebox.in) will be very eager to get you onboard @ Jaipur. - You need to be a hands on coder with an ability to design scalable solutions, manage state of art coding, and lead teams of - PHP Developers, UI/UX Experts, Android Developers, PhoneGap Developers, IPhone developers, Testers (Web and Mobile/App) etc... - Technologies which you will get to work on are : PHP, JQuery, Angular, SOLR, RedIs, AWS, DB clustering, MVC, Caching, Unit Testing, GIT .. an always expanding list ! And, it would be awesome if you love to play cricket :)
To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries