Brief on Amplior:-
- We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
- We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
- Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
- We believe that people from different backgrounds, identities, and experiences, make our product and the company better.
Job Profile - Client Partner and Client Partner (Intern)
- Our Client Partners have Great comm skills and confidence
- Experience is welcome but not a necessity, Interns welcome
- Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
- You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
- Love to research and find out about potential business prospects for our clients
About Amplior
About
Amplior is a team of highly motivated and skilled individuals who are committed to delivering exceptional results for your business. We are driven by a passion for success and a determination to overcome any obstacles that stand in the way of achieving our goals.
Connect with the team
Company social profiles
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About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind thatit is looking to add a Customer Support Generalist to our
growing team. Working in the CEST time zone and reporting to the Senior Manager of
Global Support, you will have the opportunity to help support our internal teams and
accelerate our growth. We believe in bringing your whole self to work. We are committed to
building a diverse team and embracing an inclusive culture. If you are looking to get in on
the ground floor of a high-growth startup and be a part of a founding team, we’re excited to
chat with you.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Support Generalist, you’ll be responsible for:
Supporting our internal Customer Experience Team by fulfilling Partner Requests
Uploading settings in Bulk for our Partners
Assisting in Property Management System Migrations
Adding newly translated articles to our Help Center and updating existing articles
Collaborating cross-functionally to share and learn from best practices
Assisting our Customer Success team to prep for Executive Business Reviews
Assisting our Customer Success team with Booking Reviews
Providing thoughtful, empathetic, and personalized email communication postimplementation
Be ready to assist other areas of the business as needed
So what kind of person are we looking for in this role? The person who will be successful
in this role will be:
Curious: By nature, you have a knack for learning the ins-and-outs of software
Going: You love going above and for teammates and customers
Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
Outgoing: You are enthusiastic and confident in your ability to quickly connect with
new people
Now that we’ve told you what the job looks like, here are the qualifications we're looking
for in a candidate:
1+ years of experience working in Customer Support or Service
Willing and able to work in the CEST Time Zone
Fluent in Spanish
Strong communication skill and experience communicating difficult, technical
concepts in a professional and thoughtful way
An empathetic approach with the ability to understand customer pain points and
genuine desire to help our internal team resolve issues
A drive to identify creative ways to improve the customer experience and don’t
hesitate to suggest new, out-of-the-box ideas
The desire to dive into issues and understand what is going on beneath the surface.
You know when something is over your head and are not afraid to ask for help
Experience balancing multiple tasks and customer needs simultaneously. Ability to
prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software or the ability to learn a wide variety of tools.
Clear, concise, and effective written and oral communication skills.
Familiarity with Property Management Systems and/or the vacation rental market
Advanced Excel knowledge ex. Data matching, Vlookups, etc.
So what can you expect after you apply? Your application will be personally reviewed by a
member of the hiring team and if there is a match in your experience and the role,
you will:
Have a video conversation with someone on our Recruiting team. This is a high-level
conversation about your experience and interest, but also an opportunity for you to
learn more about us
Complete a writing assignment
Meet with our Manager of Global Support for a deeper dive video conversation
Meet with Director of Special Projects, and Head of Commercial
Speak with our Co-Founder as a final step
Technical Skills Required:
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React/Angular )
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.
Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.
We would welcome someone to the team who wishes to:
- take ownership of the quality of code powering the product
- take an active role in the definition and evolution of best industry practices and procedures
- design, develop and test the core product software and databases to ensure strong optimization and functionality
- contribute in all phases of the development lifecycle
- support others to succeed and shine in a supportive team culture
Your application will require you to have:
- 4+ years experience in building consumer products
- experience of leading a team of 3 or more full stack developer
- Codeigniter Preferred
- Good knowledge of Mysql and query optimisation
- Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
- Experience with Ubuntu OS is a plus
- experience deploying softwares to cloud providers such as GCP, AWS
You should work with us because:
- we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
- we're a relaxed and diverse group of people who don’t take themselves too seriously
- we're creative and want to change the world while we're at it (yes we do!)
- our products have an international demand and our partners are around the globe
- we love to travel and will ask you to regularly take time off to refresh
- Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
- Work closely with Solution architects to understand the architecture
design and implement software designs accordingly. - Improving the performance of existing software.
- Providing training to other engineers and code review.
- Maintaining and upgrading existing software.
- Recommending new technologies that can help increase productivity.
- Supervising and overseeing the technical aspects of projects.
- Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
- Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
- Mentioning Software engineers on correct coding practices.
- Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
- Test REST APIs using Postman, automation scripts.
- Review and analyze system specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Manage bug and support queues for internal customers
- Help troubleshoot issues with strong analytical and problem-solving skills
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
Requirements:
- Proven experience as an automated QA tester is a plus
- Proven work experience in software quality assurance
- Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
- QA experience in Android / iOS apps
- Experience testing API/REST services
- Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
- Familiarity with Agile frameworks and regression testing
- Knowledge of using NoSQL/SQL, JMeter, Selenium
- Experience working in an Agile/Scrum development process
- Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
- Experience with performance and/or security testing is a plus
- Analytical mind and problem-solving aptitude
- Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred