36+ Customer Relationship Management (CRM) Jobs in Hyderabad | Customer Relationship Management (CRM) Job openings in Hyderabad
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As a Digital Marketing Specialist, you will be responsible for developing, implementing, and managing digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will work closely with the marketing team to create engaging content and optimize campaigns across various digital channels.
Roles & Responsibilities:
- SEO Management: Optimize website content and structure to improve search engine rankings and drive organic traffic.
- Content Creation: Develop and manage engaging content for blogs, social media, email campaigns, and other digital platforms.
- Social Media Marketing: Create and execute social media strategies to enhance brand presence and engage with the audience across platforms.
- Email Marketing: Design and implement email marketing campaigns, including newsletters and promotional offers, while analyzing performance metrics.
- PPC Advertising: Manage paid advertising campaigns (Google Ads, social media ads) to drive targeted traffic and improve ROI.
- Analytics and Reporting: Utilize tools like Google Analytics to track and report on campaign performance, providing insights and recommendations for improvement.
- Brand Development: Assist in developing a cohesive brand strategy and ensure consistent messaging across all channels.
- Market Research: Stay updated on industry trends and competitor activities to identify new opportunities for growth.
- Collaboration: Work with cross-functional teams, including sales and product development, to align marketing efforts with business objectives.
* Candidates must have Real Estate Knowledge,
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Should have a minimum experience of 2 to 7 years in CRM and managing teams.
* handled Real Estate CRM.
Preferred candidate profile
* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Collections, preparation documentation, Bank docs.
Business Development Executive :
Job Title: Business Development Executive
Location: [ Hyderabad ]
Experience: 2+ years in Business Development
Company Overview:
Interakt Techsol Pvt Ltd is a dynamic and innovative technology solutions provider, specializing in cutting-edge products such as B2Z, 7 Chain, JKC Junket Chain, TAMP, and Dustalk. We are committed to revolutionizing the industry and empowering businesses with transformative solutions.
Job Description:
As a Business Development Executive at Interakt Techsol Pvt Ltd, you will be responsible for driving revenue growth through strategic partnerships, client acquisition, and market expansion efforts. Your primary focus will be on promoting and selling our suite of products to potential clients.
Key Responsibilities:
Identify and develop new business opportunities to drive revenue growth.
Build and maintain strong relationships with key decision-makers and stakeholders.
Conduct market research to identify potential clients and market trends.
Collaborate with the marketing team to develop effective sales strategies and campaigns.
Present product demonstrations and proposals to prospective clients.
Negotiate contracts and agreements with clients to ensure favorable terms.
Work closely with the project management team to ensure successful implementation and delivery of projects.
Meet and exceed sales targets and KPIs set by the company.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven track record of 2+ years in business development, preferably in the technology industry.
Strong communication, negotiation, and interpersonal skills.
Excellent organizational and time-management abilities.
Ability to work independently and as part of a team.
Knowledge of CRM software and sales analytics tools is a plus.
COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
JOB DESCRIPTION :
Company: NNIIT (On-Roll)
Salary: Upto 4LPA + Incentives
Job Location: Hyderabad (On site)
ROLES & RESPONSIBILITIES :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Close sales and achieve quarterly quotas
Research accounts, identify key players and generate interest.
Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.
Perform effective online demos to prospects.
FAQs :
Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.
Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
ADDITIONAL INFORMATION :
Seniority Level: Mid-Senior level
Industry: E-Learning Providers
Employment Type: Full-time
Job Functions: Sales, Business Development
COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital
age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If
you meet the qualifications and are passionate about making an impact in the Ed-tech
sector, keep reading!
JOB DESCRIPTION :
Company: NNIIT (On-Roll)
Salary: upto 4lpa + Incentives
Job Location: Hyderabad (On site)
ROLES AND RESPONSIBILITIES :
Source new sales opportunities through inbound lead follow-up and outbound
cold calls and emails.
Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10
conductions for the week for each day
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further
development and closure.
Close sales and achieve quarterly quotas
Research accounts, identify key players and generate interest.
Maintain and expand your database of prospects within your assigned
territory Team with channel partners to build pipeline and close deals
Perform effective online demos to prospects.
FAQs :
Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000
INR based on skills, experience, and interview performance.
Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12
background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong
communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
ADDITIONAL INFORMATION :
Seniority Level: Mid-Senior level
Industry: E-Learning Providers
Employment Type: Full-time
Job Functions: Sales, Business Development
LeadershipNNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
Job Description:
Company: NNIIT (On-Roll)
Salary: 4 LPA Plus Incentives
Job Location: Hyderabad (On site)
Roles & Responsibilities:
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day
- Understand customer needs and requirements. Route qualified opportunities to the appropriate sales executives for further development and closure.
- Close sales and achieve quarterly quotas
- Research accounts, identify key players and generate interest.
- Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals
- Perform effective online demos to prospects.
FAQs:
Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000
INR based on skills, experience, and interview performance.
Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
Introduction
Designation- Business Development Manager
We are seeking a dynamic and results-driven Business Development Manager to join our growing team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a key role in expanding our user base, establishing strategic partnerships, and driving revenue growth. The Business Development Manager will be responsible for identifying new business opportunities, fostering relationships with key stakeholders, and developing innovative strategies to promote Scremer.
Roles and Responsibilities
- The person in this role will lead the development of new business opportunities that support our overall growth strategy for our Software products and services.
- Perform marketing strategies, Initiate discussions with the employers/companies through emails, calls, campaigns, and scheduled meetings, and apply other techniques to acquire new clients.
- Work closely with product development, marketing, and customer support teams to ensure seamless integration of business development initiatives.
- Create sales pitches about Scremer and effectively present them to employers/company SPOCS.
- Act as the face of Scremer in various industry events, conferences, and networking forums. Represent the brand professionally and effectively communicate its value proposition.
- Keep a great ongoing relationship with current partners and offer new ways to grow the partnership.
- Set up a sales pipeline and automate the sales process using tools like Odoo, Zoho CRM.
- Conduct thorough market research to identify potential business opportunities and trends. Develop and implement effective business strategies to drive Scremer's growth.
- Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
- Lead business growth strategies, identifying opportunities, identifying partnerships, and bringing in new clients.
- Should have leadership qualities, be highly motivated, be energetic, and be accountable for owning business outcomes including planning, executing, and forecasting.
- Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
- Identify and forge strategic partnerships with businesses, organizations, and influencers that align with Scremer's mission.
- Explore and implement monetization strategies for Scremer. Identify new revenue streams, such as premium features, partnerships, and advertising opportunities.
Must-Have Skills
- 5+ years of experience in B2B/B2C Sales.
- Should have extensive knowledge in sales and client acquisition.
- Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
- Should have strong communication skills, articulation, and presentation skills
- Conflict resolution and ability to take ownership and motivate a team.
- A go-getter, who is hungry to be a part of the fabulous growth story
Good to Have Skills
- Open to working in a start-up. Experience in sales, marketing, and relationship building. Excellent communication, Presentation, and interpersonal skills.
- Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
- Willingness to travel as needed.
- Stakeholder management skills.
- Prefer candidates with an MBA, MCA, or relevant education in technology, marketing, or sales.
About Scremer
Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.
Location
Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.
Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.
Why Join Scremer?
- Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
- Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
- Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
- Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.
JOB DETAILS
CTC - 8-12 LPA
EXP RANGE - 5-7 Years
Education - Any Graduate
Notice Period - 15-30 Days
Work Mode - WFO
Location - Hyderabad
* Candidates must have Real Estate Knowledge,
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Should have a minimum experience of 2 to 4 years in CRM and managing teams.
* handled Real Estate CRM.
Preferred candidate profile
* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Collections, preparation documentation, Bank docs.
Position Overview:
As a Business Development Manager at DOT EVENTURES PVT. LTD., you will play a crucial role in our growth and expansion. You will be responsible for identifying and nurturing partnerships, driving revenue growth, and shaping the future of education technology. This role offers a unique opportunity to be part of an exciting journey and make a significant impact on the education landscape.
Key Responsibilities:
- Identify and cultivate strategic partnerships with educational institutions, content providers, and other relevant stakeholders.
- Develop and execute a comprehensive business development strategy to drive growth and meet revenue targets.
- Collaborate with cross-functional teams to ensure successful implementation of new business initiatives.
- Stay updated on industry trends and market dynamics, and adapt strategies accordingly.
- Provide insights and feedback to enhance product development and innovation.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field. 5+ years of experience in business development, preferably in the Edutech or related industry. Proven track record of exceeding sales or revenue targets. Strong understanding of the Edutech market, including trends, competitors, and potential opportunities. Excellent communication and interpersonal skills. Self-motivated and results-oriented with a proactive approach to problem-solving. Ability to work independently and as part of a team.
What We Offer:
Competitive salary and performance-based bonuses. An innovative and collaborative work environment. Opportunities for professional development and growth. The chance to be part of a company that is making a difference in education.
CTC: 2L-7L PA Job type: Full-time Onsite
Job Description:
- Develop and implement sales strategies to achieve sales targets
- Conduct market research to identify potential clients and market trends
- Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
- Meet with clients to present products or services and negotiate deals
- Conduct product demonstrations and presentations to potential clients
- Prepare and present proposals and negotiate contracts with clients
- Build and maintain relationships with existing clients to maximize sales opportunities
- Collaborate with another department to ensure the smooth delivery of products or services
- Stay up-to-date with industry trends and developments to inform sales strategies and tactics
- Provide feedback to the product development team on customer needs and preference
- Prepare and present sales reports to Sales Manager
Required Candidate profile:
- Bachelor's degree in engineering, Business, Marketing, or related field
- Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Willingness to travel as required
ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Responsibilities:
- Manage end-to-end interactions with prospective customers.
- Deliver tailored product demos to multiple stakeholders.
- Understand customer problem statements and follow a consultative sales process to offer solutions.
- Use sales acceleration tools to perform outbound and inbound sales.
- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.
- Unearth new sales opportunities through networking.
- Build strong relationships and effectively communicate with the sales, support, and marketing teams.
Requirements
- Have 2+ years of successful experience in SaaS Sales.
- Have been in a quota-carrying role.
- Obsessed with prospect happiness and can set the stage for effective sales follow-up.
- Have excellent verbal & written communication skills.
- Flexible - things change around here. FAST.
Position: SFDC Developer (Salesforce Developer)
Experience: 4+ Years
Job Location: Hyderabad
Mandatory Skills: Salesforce with 4+ years with Lightning, Aura/LWC one is mandatory.
Job Description
Job Description – Senior Salesforce Developer
Roles and Responsibilities:
· Ability to identify, build, and integrate various technologies to provide client solutions and associate applications using SalesForce.com and other technologies
· Participate and collaborate on the design
· Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required
· Develop high-quality solutions based on specifications as indicated in the design
· Test all items developed before turning them over to the testing team and client
· Support deployment activities
· Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support ongoing project development
· Ability to effectively deliver results on several development projects
· Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
· Attain quarterly and annual objectives assigned by management
· Achieve and Maintain Service Cloud Consultant and Developer Certifications
Required Skills:
· B.S. Computer Science, Software Engineering, MIS or equivalent work experience
· 4 to 8 years of development experience
· 4+ years of Implementation, Design, Configuration and Development experience within Salesforce is required
· Solid understanding of the overall architecture of the Salesforce platform
· Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Visualforce, Force.com APIs, data loader, Lightning
· Salesforce Force.com Platform Developer 1 & 2 certifications
· Experience with Agile methodology
· Highly motivated self-starter with a desire to "go the extra mile"
· Solid oral, written, presentation and interpersonal communication skills
· Proven time management skills in a dynamic development environment
· Ability to work as part of a team to solve technical problems in varied political and geographic environments
Desired Skills:
· Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications, Marketing Cloud
· CRM, Interaction Management, CTI, Case Management and Technologies that support these
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
- Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs
- Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
Roles and responsibilities:
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals.
- Setting individual sales targets with the sales team.
- Tracking sales goals and reporting results as necessary.
- Overseeing the activities and performance of the sales team.
- Coordinating with marketing on lead generation.
- The ongoing training of your salespeople.
- Develop your sales team through motivation, counselling, and product knowledge education.
- Develop a partner Go-to-Market strategy that complements the individual practice plans. Create new promotions, events, and programs to increase positive awareness and ultimately, increase sales for Frugal Testing.
- To build solutions, demos, and POCs, which can be taken to market.
- Identifying potential leads, and developing and executing strategic alliances to generate revenue.
- Manage end-to-end partner relations including pitching and negotiation.
- Brainstorm and ideate creative marketing ideas to increase product adoption & awareness.
- Promoting the organization and products.
- Understand our ideal customers and how they relate to our services.
- Overseeing promotions and campaigns
- Planning and directing the hiring and training of new Sales Representatives.
Requirements:
- Bachelor’s degree in business or related field.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Experience managing and directing a sales team.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to lead a sales team.
- Experience in digital marketing – Google Ads, LinkedIn Ads, FB Ads, Email Campaigns, SEO, etc.
- Experience of handling an event is desirable but not mandatory.
- Experience working on any Marketing Automation tool.
- Experience working with cross-functional teams.
--Generating leads
--Communicating in a B2C and B2B environment
--Maintaining good relationship with customers.
--End to End sales meeting with client’s and understanding their requirements and acknowledging them.
--Achieving given Targets
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Selected candidate's day-to-day responsibilities include:
-
Speaking to parents (leads given by us) and:
-
Convincing them to book a consultation (paid or free, as applicable)
-
Upselling/converting to paid subscriptions/courses and programs, wherever applicable
-
- Communicating with prospects via email and whatsapp
- Creating and maintaining MIS and daily reports
Roles and responsibilities:
- This role is a mix of email marketing and sales.
- Requires hands-on experience in tools like PipeDrive, Hubspot, Zoho, MailChimp, etc.
- The candidate will be responsible for designing, implementing, and sending out email campaigns to nurture and flush out warm leads.
- A highly analytical mindset is required for the candidate to be able to critically analyze the performance of email outbounds and be able to make suggestions for the next outbound.
- Candidates will have to own the existing email database and build on it further with sophisticated tools.
- Candidates must learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology
- Communicating with clients, making outbound calls to potential clients, and following up on leads.
- Spending approximately 12-15 hours per week working with our sales team on a consistent, pre-determined schedule. Punctuality and dedication are extremely important.
- Prior up-to-date knowledge about the latest trends and best practices in online marketing (email and social media).
- Averaging 8+ outbound phone calls per hour.
- Sending appointment reminder emails to qualified leads.
- Sending email campaigns to nurture and flush-out warm leads.
- Learn and practice how to quickly overcome objections, closing techniques, and persuasive sales psychology.
- Bringing an attitude of hustle every day.
- Working to find solutions to complex problems quickly and competently.
- Constructing detailed processes for organizing and analyzing data.
- Shadowing the Social High Rise team to learn sales and business-related skills that can be applied to future career opportunities.
- A bunch of other stuff might come up, because after all, we're a startup, and things don't always follow a plan.
- Will be good if you have experience of creating leads on LinkedIn also by nurturing the prospects.
Requirements:
- Previous experience in an outbound call center or a related sales position is preferred.
- Proficiency in Microsoft Office and CRM software such as Salesforce.com.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to achieve targets.
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
• Should prepare the effective test data for the identified cases.
• Should be able to configure the test environment.
• As per the sprint planning, execute test cases and report the bugs.
• The test execution involves at the user interface level, including functional tests, UI
tests and workflow tests to identify system and software problems and their causes
• Work with automated test cases using already existing frameworks
• Work in agile Team and actively participate in agile events
• Be an advocate of high quality of the products you work on
• Participate in formal reviews of business requirements and application designs.
Perform requirement ambiguity testing and provide inputs to the SME.
• Should have knowledge on enterprise applications testing preferable in Supply chain/
ERP/ CRM solutions.
• Be a quick learner of product and domain knowledge
• Advanced product knowledge/SME Coordinates production verification
• Perform risk based testing approach for early identification of the probabilistic
failures.
• Perform test estimation inline to the agile/scrum environment
• Test suite design for the product releases.
• Mentor the team and be a hand on in executing the test suite.
• Tracking/reporting/triage of bug.
• Should have hands-on experience in automation testing using Selenium tool with
appropriate frameworks
• Be able to design the approach and validate for non-functional product requirements.
• Delivering 100% quality of the product to customers (functional and non-functional
testing like performance, stress testing, localization and accessibility testing)
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
Role:
B2B Marketing Generalist
Description:
This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you!
Competencies:
- Able to multitask independently with minimal supervision
- Naturally able to think critically and take independent decisions
- Meticulous with project documentation
Skills:
- Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
- Highly proficient with Microsoft Office (Excel, PowerPoint)
- Experience with agile project planning and management will be a plus
Experience:
- Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
- Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
- Ability to write/execute creative and project briefs and communicate technical info with ease.
Location and Type:
Remote, Full-time
Evaluation:
Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.
LeadershipHi , Greeting form LMV Investment Services Pvt Ltd!!
Looking for TEAM LEADER- FEMALE !!!!
Job Description:
We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.
Roles and Responsibilities:
- The team leader will be responsible for supervising & managing the team and also responsible for Handling the team & and also need to focus to reach the targets & revenue of the company
- Handle the Telecalling team.
- Should have a good knowledge about health insurance, life insurance & general insurance
- Communicating verbal acceptances of offers to our Sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Monitoring the calls
- Managing and maintaining the given data
- Submitting the reports of calls at the end of the day
Requirements:
- Computer Literacy
- Leadership capabilities
- Prior Telecalling experience
Criteria Required:
- Age Limit Upto 27 years.
- Education Qualification: Graduate any stream.
- Job Location : soamjiguda branch
- Experience of at least 3 to 4 years of Life Insurance sales.
JavascriptWe are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
Responsibilities
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Knowledge of Test Automation and writing javascript is a plus
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
Inside Sales Executive
Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails achieving daily lead generation targets.
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Close sales and achieve quarterly quotas
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your https://resources.workable.com/territory-manager-job-description">assigned territory
- Team with channel partners to build pipeline and close deals
- Perform effective online demos to prospects
- Daily Updation of lead tracker and Hubspot
- Maintain strong MIS of all leads and accounts.
Requirements
- Proven inside sales experience
- Track record of over-achieving quota
- Strong phone presence and experience making multiple calls per day
- Proficient with corporate productivity and web presentation tools
- Experience working with Salesforce.com or similar CRM
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Amazon Web Services (AWS)As a Partner Development Solution Architect focused on GSI partners within Aqua Security, you will have the opportunity to deliver on a strategy to build mind share and broad use of Aqua Platform across the partner community. Your broad responsibilities will include: owning the technical engagement with strategic partners, position aqua to be part of partner offerings, and assist with the creation of new technical strategies to help partners build and increase their application security practice business. You will be responsible for providing subject-matter expertise on the security of running cloud native workloads, which are rapidly being adopted in enterprise deployments. You will also drive technical relationships with all stakeholders and support sales opportunities. You will also work closely with the internal sales and partner sales team throughout the sales process to ensure all of the partners’ technical needs are understood and met with the best possible solution.
Responsibilities:
The ideal person will have excellent communications skills and be able to translate technical requirements for a non-technical audience. This person can multi-task, is self-motivated, while still interacting well with a team; is highly organized with high energy level and can-do attitude. Required skills include:
- Experience as a sales engineer or solution architect, working with enterprise software products or services.
- Ability to assess partner and customer requirements, identify business problems, and demonstrate proposed solutions.
- Ability to present at technical meetups.
- Ability to work with partners and conduct technical workshops
- Recent familiarity or hands-on experience with:
- Linux distributions, Windows Server
- Networking configurations, routing, firewalling
- DevOps eco-system: CI/CD tools, datacenter automation, open source tools like Jenkins
- Cloud computing environments (AWS, Azure, and Google Compute)
- Container technologies like Docker, Kubernetes, OpenShift and Mesos
-Knowledge of general security practices & DevSecOps
- Up to 25% travel is expected. The ideal candidate will be located in Hyderabad, India
Requirements:
- 7+ years of hands on implementation or consulting experience
- 3+ years in a customer and or partner facing roles
- Experience working with end users or developer communities
- Experience working effectively across internal and external organizations
- Knowledge of the software development lifecycle
- Strong verbal and written communications
- BS degree or equivalent experience required
Job Summary
We are looking for an enthusiastic Travel Consultant to handle and support the Queries of our clients who call us and resolve their queries and provide them an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
He/She must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Should be fluent in HINDI and ENGLISH
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
Key Skills
Good Communication skills, Good knowledge of MS Office , Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are mostly welcome.
Benefits
Training on different Modules & Mentoring.
Job Type: Full-time
Salary: ₹12,000.00 - ₹15,000.00 per month
With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.
We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.
Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.
This is the job for you if...
- You’re fanatical about customer success and tenacious at driving long-term customer value.
- You have impressive verbal and written communication skills
- You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
- You have tremendous work ethic with a passion for results
- You have an exceptional level of drive and dedication coupled with a positive attitude
- You have the ability to understand customer requirements and identify business challenges for Aviso to solve
This is what you’ll do...
- Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
- Lead regular status meetings with project team, customers, sponsors, and stakeholders
- Have a strong focus on overall customer success and delivering successful customer outcomes
- Scope out project engagements and formalize this scope in a Statement of Work
- Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
- Create documentation to meet customers new ways of working and facilitate change management and training initiatives
- Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
- Design and lead implementations leveraging an in depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
- Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.
What we’re really looking for...
- Proven track record of managing programs, projects, deadlines, and scope in SaaS
- Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
- Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
- Exemplary and proactive communication skills (verbal and written)
- Ability to build and maintain lasting customer relationships
- Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
- Ability to work in a fast-paced environment
- Experience with Project Management tools and methodologies
- Strong collaboration and relationship management skills
- Tech oriented and understands market trends, particularly with enterprise software
- Understanding of sales processes and hands on familiarity with salesforce.com
- Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
- Experience at Big Five consulting firm as a senior consultant or manager highly desirable
- Bachelors of Science in Computer Science or in Business preferred
- 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.
If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.
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