
Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift

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Job Description
Build and maintain bots on Azure platform. Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments
Qualifications
- a) 5 years of experience in software development with clear understanding of the project life cycle
b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
c) Hands on experience with Machine Learning based chat bots
d) Experience with Azure bot services like Text Analytics etc.
e)Strong database skills and hands-on experience on databases like SQL Server/Oracle - f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
- g) Strong experience designing and working with
with service-oriented architectures (SOA) and WebAPIs.
- h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
- i) Knowledge of Python and NodeJS is a plus
- j) Ability to design and optimize SQL Server 2008 stored procedures.
- k) Experience with JQuery, CSS3, HTML5 or similar technologies.
- l) Ability to adapt quickly to an existing, complex environment.
Looking for Immediate joiners Bangalore location(3-9years)
Key responsibilities:
- Understand all requirements, Design, Develop and implement features, complying with engineering and regulatory standards and procedures for charging stations.
- Create multiple concepts, evaluate, and implement the optimal one.
- Develop and maintain product’s design integrity with good knowledge of software system architecture and design.
- Apply problem-solving techniques and guide team towards arriving at solutions.
- Work with cross functional team from Concept prototyping to Launch & thereafter.
- Guide team towards creation and handling of all design and development related processes and documents like, defining requirements, high level design, low level design, DFMEA, DF’X’, Interface sign off, RCA, etc.
Key requirements
- A Bachelor/ master’s degree in E&E/ECE engineering from premier institute
- 5 years+ product development experience on Linux based systems, with full lifecycle experience for atleast 2 industry deployed products.
- Software Design and Architecture experience on Linux platforms
- Interfacing with SaaS via network or REST APIs
- Knowledge of CAN, RS485/Modbus protocols, Kafka, Distributed Messaging
- C++ with STL, Linux system programming, scripting, network/sockets programming, strong in UDP/TCP networking, libcurl + HTTP(s)
- Knowledge of Bluetooth/BLE, Elastic Search + Logstash, Java performance tuning
- Knowledge of security-based Threat Modelling Design & Mitigation, TLS/SSL, Docker + Docker networking, Python + node.js + WebSocket’s, HTML5, JavaScript.
- Excellent communication, leadership, and problem-solving skills
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We are looking for a talented Node.js + MySQL developer to join our dynamic team. As a Node.js + MySQL developer, you will be responsible for designing, implementing, and maintaining scalable and efficient serverless applications, primarily using Node.js and MySQL.
Responsibilities For Node Developer:
1. Develop server-side applications using Node.js, Express.js, DynamoDB ,SQL and MySQL.
2. Design and implement RESTful APIs for various client applications.
3. Optimize application performance by implementing efficient database queries and caching mechanisms.
4. Collaborate with front-end developers to integrate user-facing elements with server-side logic.
5. Implement security and data protection measures.
6. Conduct code reviews and ensure code quality and adherence to coding standards.
7. Troubleshoot and debug issues that arise during development, testing, and production.
8. Stay updated on emerging technologies and trends in server-side development.
9. Stay updated on serverless architecture.
10. Should have experience on serverless architecture.
11. Should have experience on AWS – lambda, eventbridge, layers, sqs, sns, api gateway, amplifier, cloud formation, websocket etc.
Marketing Lead (Customer Growth & Retention) - Y Combinator backed Shopify-like platform
About Merito :-
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Our Client :-
Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online. Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.
Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.
We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.
Key Responsibilities :-
- Responsible for forming and leading the customer growth team.
- Develop bespoke marketing strategies to enable exponential growth for Exly's creators.
- Develop a strong knowledge base of growth strategies that can be leveraged by the entire customer success team.
- Form partnerships with agencies who can lead marketing activities for Exly's creators.
- Organize educational growth webinars for Exly's creator community on how to scale / grow their business.
- Form and run a community for Exly's customers to enable cross-learning
Required Skills :-
- 5+ yrs of experience in a start-up environment.
- Strong domain expertise in performance and social media marketing is essential.
- Experience in influencer marketing and brand partnerships.
- Ability to build and lead a high performing team.
- Good problem solving skills
What we offer :-
- Opportunity to work with highly talented, motivated and committed people
- Great learning opportunity in a fast paced ecosystem
- Opportunity to work on products that will shape industry's next generation offerings
- Opportunity to own products and observe impact of your work.
- Flexible yet result oriented work culture
- Ample growth opportunities
Location: Rajarhat, Kolkata
Experience: 3 to 5 years
Salary: upto 12 lakhs
Qualification: B. Sc./ Bachelor's in Computer Science
Responsibilities and Requirements:
• Android & iOS app development using Flutter.
• Flutter projects in the past.
• Flutter and Kotlin knowledge for Android application development.
• Working experience on Flutter SDK & Dart Programming Languages.
• Working experience on usage of Flutter widgets for iOS/Android.
• Basic understanding of SDLC.
Roles and Responsibilities
- Managing Availability, Performance, Capacity of infrastructure and applications.
- Building and implementing observability for applications health/performance/capacity.
- Optimizing On-call rotations and processes.
- Documenting “tribal” knowledge.
- Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
- Providing help in onboarding new services with production readiness review process.
- Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
- Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
- Working with Dev team to have in depth understanding of the application architecture
and its bottlenecks.
- Identifying observability gaps in product services, infrastructure and working with stake
owners to fix it.
- Managing Outages and doing detailed RCA with developers and identifying ways to
avoid that situation.
- Managing/Automating upgrades of the infrastructure services.
- Automate toil work.
Experience & Skills
- 6+ years of total experience
- Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
- A collaborative spirit with the ability to work across disciplines to influence, learn, and
deliver.
- A deep understanding of computer science, software development, and networking principles.
- Demonstrated experience with languages, such as Python, Java, Golang etc.
- Extensive experience with Linux administration and good understanding the various
linux kernel subsystems (memory, storage, network etc).
- Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
- Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
- Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
- Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure
solutions like Microsoft Azure or Google Cloud.
- Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,
Argo etc.
- Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.
Job Responsibilities:
- Coordinate with global hiring managers to identify staffing needs
- Determine selection criteria
- Source potential candidates through online channels (e.g. social platforms and professional networks)
- Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System
- Design job descriptions and interview questions that reflect each position’s requirements
- Lead employer branding initiatives
- Organize and attend job fairs and recruitment events
- Forecast quarterly and annual hiring needs by department
- Foster long-term relationships with past applicants and potential candidates
Who we have in mind:
- Proven work experience as a Talent Acquisition Specialist or similar role
- Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, Stack Overflow, and Github)
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- Knowledge of Applicant Tracking Systems (ATSs)
- Excellent verbal and written communication skills
- A keen understanding of the differences between various roles within organizations
Education: Must have a bachelor’s / Master’s degree in Management preferably in Human Resources, Business, or any other related field from a premier institute.
Experience: A candidate for the position will demonstrate a minimum of 4 years of relevant working experience in the IT industry.
Communication Skills: The position demands constant interactions with employees, management, and stakeholders and, therefore, excellent communication skills are an absolute necessity.
Computer Knowledge: A candidate for this position must be proficient in the use of MS Word, Excel, and PowerPoint, all necessary for the creation of not only visually but verbally engaging materials, reports, presentations, and proposals for departmental heads and management, stakeholders.
Interpersonal Skills:
He should also possess good
- Verbal and non-verbal communication.
- Listening skills.
- Assertiveness.
Looking for someone who is interested in a long term move, has the passion and drive to work for a startup, take initiatives, think out of the box, and focus on "solutions" vs the "problems". We are bootstrapped currently, and looking for fund raising. We will be offering a decent share of equity to the candidate, and a salary once funds have been raised.
Overall you will get to work for a company that can change the future of India's fitness and sports landscape, with a passionate set of founders, and potential lifetime friends.









