Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
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About Company
Our client is a Tech-Based Platform for freelance photographers, videographers, food stylists, and cinematographers. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Roles and Responsibilities
1. Producing a diverse range of blog posts focused on subjects pertaining to the field
of photography.
2. To compose a myriad of blog entries pertaining to subject matters of relevance to the
realm of photography.
3. Undertaking comprehensive research into diverse subjects and products.
4. Supervising content interns and deliberating relevant material for blog publication.
5. Compose material for utilization in Facebook and Google advertisements.
6. Strategize and execute video content production.
7. Creation of marketing campaign material
8. Enhance content through the implementation of best practices in SEO.
Skills Required
• Excellent writing skills and proficiency in grammar and spelling.
• Ability to create compelling, engaging, and informative content
• Strong research skills to gather information from various sources.
• Knowledge of Search Engine Optimization (SEO) techniques to optimize content
for search engines
• Understanding of target audience and ability to write content that resonates with them.
• Strong communication skills to collaborate with other team members and clients
• Creativity and ability to come up with new and innovative content ideas
• Attention to detail and ability to proofread and edit own work
• Time management and organizational skills to meet deadlines and manage multiple
projects at once.
• Proficiency in providing guidance and leadership to interns for the assigned tasks.
Immediate Opening || Switch / Online Testing || Pune / Chennai
Greeting from Verinite Technologies Pvt LTD.
G'day to you, we trust you are well.
We have an Opening for Switch/ Online Testing @ Pune/ Chennai
Looking for candidates who can join us in short notice * Joining bonus available.
WHO IS Verinite?
Verinite is a Consulting, IT services & Information Security Company catering to the clients in banking domain. The core domain expertise is concentrated towards cards, payments, core banking and lending solutions. Verinite provides complete range of Consulting and IT services by leveraging the domain, application and technology expertise.
For more details visit http://www.verinite.com/
Essential Skills for a Job Role:
- Looking for a candidate with having experience as in Switch (Online Testing).
- Candidate should have good knowledge in Acquiring and Issuing concepts of credit cards.
- Candidate should have strong knowledge in Authorizations, ISO messages and its data elements.
- Candidate should be good in transaction processing, merchant settlements. Scheme and Interchange fees.
- Candidate should have basic understanding of Merchant on boarding, ATM and POS device testing.
- Candidate should have worked in Online and Offline scheme certification testing with Visa and MasterCard.
- Should have basic knowledge of CMS (Host systems). How transactions are processed in CMS.
- Should have knowledge about Simulator configuration, setup and connection with Host system.
- Should have good communication skills and coordination with client.
- Good to have experience in Smart Vista,Postilion.
We do have various opening in cards and payment domain (Fintech), you can refer your colleagues, relatives as well.
Open Positions: https://verinite.com/current-openings/
Developing key growth alliance strategies, and tactics, and achieving financial targets
Successful execution of these strategies is required to
Responsible for strategic tie-ups with the banks- Ensure a banks
Key Account Management for Banks for New Business
Build and maintain strong, long-lasting bank relationships.
Partner with banks to understand their business/product
Able to negotiate with banks on commercials.
Able to Acquire the Top rated and underrated banks.
Self-starter and individual contributor
Should be able to prepare proposals and presentations.
Understand category-specific landscapes and trends.
Reporting on forces that shift tactical budgets and strategic
Should have a large set of satisfied customers and establish
Required 2 years of experience in the same profile
An added advantage would be if the candidate has worked with verticals with banks/NBFCS such as lending/digital lending or worked in an alliance role with lending/fintech companies.
Prepare and handle Official outdoor Meetings on the Banks site and merchant sites.
Location: Andheri west, Mumbai
JavaZycus is looking for a Senior Software Engineer to join it's Engineering team. Candidates with experience working on Spring, Hibernate, Microservices, Angular/react, JMS/Rabbit MQ/Kafka, AWS Cloud and are passionate about building a product are encouraged to apply. Zycus is a Global leader and a pioneer in cognitive procurement software. Our clients are among the fortune 500 companies. We build enterprise AI procurement software product using some of the latest technologies.
In this role, you will work in developing a product which is not only recognized by Gartner as one of the top Source To Pay procurement software but is also industry's only organically-built & integrated source-to-pay suite.
Role and Responsibilities:
The Engineering team is looking for collaborative, passionate, and adaptable Senior Software Engineer.
- Strong coding experience of about 5-9 years.
- A team of experienced engineers with lots of interesting challenges to dive into.
- Modern technology stack: Cloud, Machine Learning, Artificial Intelligence, Microservices etc.
- Experience working on Spring, Spring Boot, Hibernate, Microservices, Angular/react, JMS/Rabbit MQ/Kafka, AWS Cloud.
- Should be able to build solution which is easily scalable, high speed/ real-time performance, configurable, deploy-able and secure in SaaS environment using any open source tech stack.
- Build features and modules from scratch & Maintain existing features and modules.
- Should be able to identify, track and mitigate risks to the product.
- Ability to work independently.
Requirements
- 5-9 years’ experience in Java, J2EE and associated technologies (Spring, Hibernate, Web Services, Micro Services, Spring boot)
- Technical Skills: Core Java, Advanced Java, J2EE, Exception handling, Collections, Oops, UML, Oracle, Jenkins, Maven & Linux
- Should be able to build solutions which is easily configurable, deploy able and secure in SaaS environment.
- Must have worked spring boot Extensively.
- Strong hands on development experience in Java, J2EE.
- Should be able to identify, track and mitigate risks to the product
- Responsible for planning product iterations & releasing iterations on schedule.
What should you have:
- Product development experience in agile environment will be a big plus though not mandatory.
- Highly Tech Savvy and hands-on.
- Strong evidence of a solution/product created ground up.
Product Development:
- Has in-depth knowledge on technology and end to end development processes.
- Has the ability to recommend new processes/alternatives to meet Product Development requirements and rolling them out.
Benefits
Five Reasons Why You Should Join Zycus
1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Click here to Apply :
https://apply.workable.com/zycus-1/j/A236ED266C/">Senior Software Engineer - Zycus (workable.com) - Pune.
https://apply.workable.com/zycus-1/j/B03314F49F/">Senior Software Engineer - Zycus (workable.com) - Mumbai.
Java
Spring BootRole Description :
- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology
Python
Scala● Working hand in hand with application developers and data scientists to help build softwares that scales in terms of performance and stability Skills ● 3+ years of experience managing large scale data infrastructure and building data pipelines/ data products. ● Proficient in - Any data engineering technologies and proficient in AWS data engineering technologies is plus. ● Language - python, scala or go ● Experience in working with real time streaming systems Experience in handling millions of events per day Experience in developing and deploying data models on Cloud ● Bachelors/Masters in Computer Science or equivalent experience Ability to learn and use skills in new technologies
JavaPython
C++ABOUT THE JOB
We are looking for a Senior Software Engineer to join our team. We believe in giving engineers responsibility, not tasks. Our goal is to motivate and challenge people to do their best work. To do that, we have a very fluid structure and give people flexibility to work on projects that they enjoy the most. This develops more capable engineers, and keeps everyone engaged and happy.
Responsibilities
- Design, develop, test, deploy, maintain and improve the software.
- Manage individual projects priorities, deadlines and deliverables with your technical expertise.
- Identify and solve for bottlenecks within our software stack.
ABOUT YOU
Rubrik Software Engineers are self-starters, driven, and can manage themselves. Bottom line, if you have a limitless drive and like to win, we want to talk to you - come make history!
- Bachelor’s or Master’s degree or equivalent in computer science or related field
- 8+ years of relevant work experience,
- Proficiency in one or more general purpose programming languages like Java, C/C++, Scala, Python
- Experience with Google Cloud Platform/AWS/Azure or other public cloud technologies is a plus
- Experience working with two or more from the following: Unix/Linux environments, Windows environments, distributed systems, networking, developing large software systems, file systems, storage systems, hypervisors, databases and/or security software development.
ABOUT THE TEAM
Galactus team owns the end to end development of Rubrik’s data management suite for commercial public clouds - AWS, Azure and GCP. Our objective is to bring the simplicity of Rubrik’s on-prem data protection and management offerings to our customers in the cloud through a solution designed from ground up to be highly scalable, available & secure and yet optimized to minimize our customer’s cloud costs. We achieve this by taking a cloud-first approach to design - leveraging technologies built for the scale, elasticity and automation needs of the cloud; and deploying on our brand new SaaS platform called Polaris.
Recently we have :-
- Built policy based backup and recovery for Virtual Machines in AWS, Azure and GCP and managed databases in AWS.
- Built features like granular file recovery leveraging managed Kubernetes Service in AWS for elastic compute
ABOUT RUBRIK
Rubrik is one of the fastest-growing companies in Silicon Valley, revolutionising data protection, and management in the emerging multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. We’ve been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
NodeJS (Node.js)
React.jsPython
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon