
Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift

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Must have basic knowledge of Software Technologies like PHP, JavaScript, etc.
The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
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2. Monitor project deliverables
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LogiNext is looking for a technically savvy and experienced Software Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.
You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.
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Job Location: Pune/Bangalore/ Hyderabad/ Indore
- Very good knowledge of MuleSoft components.
- Prior work experience in setting up a COE using MuleSoft Integration Software.
- Good understanding of various integration patterns.
- Ability to deliver projects independently with little or no supervision.
- Previous experience working in a multi-geographic team.
- Previous experience with best programming practices.
- Good written and oral communication skills – English.


Experience: 3+ years
Location: Pune
Working hours: Full Time
Required Candidate profile
Should have strong expertise in training both entry-level and experienced professionalsThe role will provide a tremendous opportunity for Self-Development
Strong technical in training Core java
1. Inside Sales
2. Cold calling
3. Tele calling
4. Explaining about the project to the prospective customers
5. Arranging for the Site Visits
6. Coordinating with Sales and Marketing team
7. Maintaining the customer database
Immediate Joiners with excellent communication skills.( English, Kannada and Hindi)
Revise is a protocol that enables building dynamic NFTs. It helps connect NFTs to real-world events and make them interactive.
While this is an individual contributor role, you’ll be involved in many aspects– helping evolve our existing architecture, working with the team to improve operations, and implementing new features and functionality.
The job involves the following responsibilities:
-
Build robust and scalable software in Nodejs
-
Design and create services and system architecture for your projects, and contribute and
provide feedback to other team members
-
Help improve our code quality through writing unit tests, automation, and performing
code reviews
-
Participate in brainstorming sessions and contribute ideas to our technology, algorithms,
and products
-
Work with the product and design teams to understand end-user requirements, formulate
use cases, and then translate that into a pragmatic and effective technical solution
-
Dive into difficult problems and successfully deliver results on schedule
Bachelor's or Master's degree in Computer Science, Information Systems,
or equivalent.
EXPERIENCE – 2 to 5 years
CTC - UPTO 5.4L P.A.
JOB DESCRIPTION
We are looking for a backend developer who will be responsible for designing,
implementing, and supporting a distributed blockchain-based network. Your primary
responsibility will be analysing requirements, designing Blockchain technology around
a certain business model, and the building and launching of a blockchain network. You
will be asked to work on various blockchain technologies like Ethereum (Layer 1 & 2,
i.e Binance Smart Chain ).
● Analytical, results-driven Back-end Developer who will work with team members
to troubleshoot and improve current back-end applications and processes.
Focused on building a better, more efficient program and creating a better
end-user experience.
● Work closely with Frontend developers to integrate new web features into
our application
● Strong understanding of the web development cycle and programming
techniques and tools.
● Strong communication and presentation skills
● Ability to work in a fast-paced environment.
SKILLSET
● Experience with Smart contract development tools
● Strong background in Javascript, Python & Node JS, SQL
● Build new features and products using modern backend tools (Node.js, Mongo,
SQL, GraphQL)
● Hands-on technical exposure in implementing Blockchain technologies
(Ethereum and Hyperledger Familiarity with Hyperledger Fabric and Solidity )
Understanding of Distributed Ledger technology, Blockchain ecosystem and
structure.
● Experience working in an Agile and DevOps environment.
● Knowledge on Mining, Hashing, Elliptic Curve Cryptography(ECC) and P2P
networking Extensive experience with progression of major projects from the
planning stage through to implementation and completion Effective
communicator to all stakeholders and management during project consulting
and analysis. Strong Software development background.
● Experience on Smart contract and Solidity, development tools for Ethereum
(testrpc, geth, Web3, eth_lightwallet, etc.
● Experience in writing smart contracts.
● Good understanding of NFTs and tokens.
● Experience in wallet integration like MetaMask and Coinbase Wallet.
Experience working with decentralized application protocols like DeFi..
Working knowledge of at least one of the Blockchain frameworks such
as Hyperledger Fabric, R3 Corda, Ethereum (Solidity).
● Experience working with large code-bases.
● Proficiency in one or more of the following languages: C++, Go, Solidity,
Rust, Node.js, React.js.
● Strong knowledge of Algorithms and Data Structures.
● Familiarity with Cryptography.
● Familiarity with P2P networks
● Strong knowledge of bitcoin-like blockchains.
● Strong knowledge of concurrency and writing efficient and safe multithreaded
code
● Familiarity with code versioning tools such as Git
As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience.
- The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude
- The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.
The Product Owner will work with business groups:
- To understand demand
- Collaborate with the business to develop detailed requirements
- High-level design and technical architecture
- They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.
- Managing integration across the platform is also a key role
This role is a strategic, senior-level individual contributor who will own a portfolio of products/initiatives as well; including:
- Owning reporting and analytics on product work,
- Establishing and maintaining metrics to measure the performance of work,
- Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
- Facilitating working sessions/steering committees to drive performance and
- Communicating directly with Senior Leaders from different areas of the organization.
The position also serves:
- To define scope and benefits
- Create user stories
- Develop a roadmap
- Track budget performance
- Validate IT related design and development work
- Partner with the business to ensure end-user acceptance testing
- Monitor an initiative post-launch to ensure benefit realization.
Additional job duties/responsibilities may include but are not limited to:
- Identify and ability to negotiate with Vendors for IT Sub-contracting
- Working closely with key stakeholders and internal partners throughout the organization to gather requirements
- Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project
- Developing & conveying the vision of what is to be built
- Acting as the key product feature decision-maker., maximizing the value of the product
- Communication of product backlog priorities
- Handoff of development-ready stories to the development team
- Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
- Decisions on release dates and content
- Participating in daily scrum, as needed
- Participating in sprint planning meetings, reveals, and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
- Acting as the voice of the team, communicating status to stakeholders and internal partners
Basic Qualifications
- Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering, or related field
- 5+ years experience as a product owner
- 5+ years experience leading a technical team while simultaneously managing multiple projects
- 3+ years experience with the Agile methodology
Top candidates will also have:
- Salesforce development experience
- Salesforce Sales & Service Cloud experience
- Demonstrated ability to communicate to ensure a team’s success
- Strong accountability planning/organization and teamwork
- Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
- Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
- Knowledge of the software development lifecycle
- Background in Information Technology

Key Skill Set
- Working knowledge of Marketing Cloud and Salesforce CRM. 4- 6 years of experience in marketing analytics and proven track record of solving marketing use cases.
- Expert on Marketing Cloud – Journey builder, content builder, email studio, social studio and automation studio.
- Knowledge in Marketing cloud connector, data extensions, APU integration with external systems.
- Knowledge of HTML/CSS and AMPscript.
- Understanding of data analysis, trend spotting and technology in Digital space.
- Strong written & verbal communication skills.
- Skilled in problem solving, planning, as well as being able to adapt to new environments.
- Marketing Cloud Certification is a Plus.
Key Responsibility Areas:
- Implement B2C marketing journeys and communications via Salesforce Marketing Cloud.
- Design Customer Journeys and automations using Journey builder and automation studio.
- Design, proof-read, send and monitor campaigns.
- Drive Personalization.
- A/B Testing.
- Build analytics reports and dashboards to provide visibility into marketing campaigns, email/sms results and measure effectiveness.
- Analyze, listen and plan actions on various social media channels using Social studio.
- Ability to translate Business requirement into technical requirements.
- Work closely with the Sales & Product Teams and execute campaigns to meet business objectives.
- Monitor impact of each campaign on key site metrics and report to stakeholders, on a regular basis.


