Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Subodh Popalwar
Software Engineer, Memorres
About Screen Magic Mobile Media Pvt. Ltd.
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About Vedantu
If you have ever dreamed about being in the driver’s seat of a revolution, THIS is the place for you.
Vedantu is an Ed-Tech startup which is into Live Online Tutoring. We are a platform which aggregates
best teachers of the country and provide them with tools to deliver LIVE lectures to students anytime,
anywhere.
What drives us is a vision of bringing about a paradigm shift in the way people teach and learn. We
believe that education in today’s world is highly generalized with classroom teaching being done in a
“One Size Fits All” manner. We believe it is not effective and this should change. We are disrupting the
very notion of classrooms by making Quality Education Accessible. Our vision is to create a 'Knowledge
Network' where a learner and a learned can get connected with a click of a button and can learn-teach
in the most personalized way possible.
Vedantu is India’s leading online education company which specializes in LIVE interactive classes for
students across grades K1-12. It offers individual and group classes delivered by experienced Master
Teachers in a LIVE real-time, virtual learning through their patented platform. The indigenous platform
built for revolutionizing online learning captures 70+ parameters, helps drive high engagement and
interaction in a virtual class, and give students their personalized learning reports to help them
understand the knowledge gaps. Students can also access free content, take tests, and play a LIVE quiz
every day. 1Million+ students study LIVE every month on the platform and more than 25 Million users
every month from 1000+ cities and 40+ countries access free content, tests, doubts, videos on
Vedantu's platform, and its channels on YouTube. To know more about Vedantu log on to
www.vedantu.com or download the App on your Android or iOS device.
The platform WAVE: India’s first and only patented, revolutionary, interactive LIVE online learning
platform has been created after multiple years of deep research and experimentation in the field of
Live online teaching & Learning. Wave uses AI (Artificial Intelligence) and ML (Machine Learning) to
personalize teaching and learning for each child and is designed to make the Live class extremely
engaging and fun. At the heart of Wave platform are algorithms for which we have been granted an
extremely powerful and comprehensive IP Patent in the US for - ‘Measuring the Effectiveness of An
Interactive Online Learning System’. The biggest usp, besides its own patented platform are the quality
Master Teachers. We have 1000+ teachers who have taught more than 1 Million hours to 40,000+
students spread across 1000+ cities from 30+ countries. Founded by IITian friends Vamsi Krishna (CEO
& Co-Founder), Pulkit Jain (Co-Founder & Head of Product) and Anand Prakash (Co-Founder & Head of
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More Background:
Vedantu is the second venture in education by Vamsi Krishna, Anand Prakash and Pulkit Jain. Their first
venture in education, Lakshya was an offline coaching class for JEE opened in Patiala, 2006. The
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Vamsi Krishna – CEO & Co-founder: https://www.linkedin.com/in/profilevamsikrishna/
Pulkit Jain – Co-founder & Head of Products: https://www.linkedin.com/in/jainpulkit/
Ranjan Sakalley – Head of Technology & Engineering: https://www.linkedin.com/in/rnjns/
Krishna Mohan Gadi – VP-Products: https://www.linkedin.com/in/krishna-mohan-gadi-416b156/
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Know more about Vedantu:
Recent Interview by Vamsi: https://yourstory.com/video/money-matters-build-grow-vedantu-journey-
second-valued-edtech-startup-india-vamsi-krishna
TedX talk by Vamsi:
Everyone is a teacher! | Vamsi Krishna | TEDxWalledCity
Articles for reference:
- https://www.cbinsights.com/research/report/future-unicorn-startups-billion-dollar-companies/
- https://yourstory.com/video/money-matters-build-grow-vedantu-journey-second-valued-edtech-
startup-india-vamsi-krishna
- https://yourstory.com/2020/02/ys-exclusive-edtech-startup-vedantu-vamsi-krishna-online-tutoring
- http://bweducation.businessworld.in/article/Vedantu-Organise-3-Day-Revision-Camp-From-20th-
To-22nd-Feb-/20-02-2020-184651
- https://www.forbesindia.com/article/edtech-special/the-huge-investment-opportunity-in-
edtech/57733/1
- https://www.forbesindia.com/video/coronavirus/startup-circle-how-vedantu-became-indias-
second-most-valued-edtech-firm/61229
- http://bweducation.businessworld.in/article/Vedantu-s-Usage-Soars-During-Coronavirus-
Pandemic-/19-05-2020-192538
- https://inc42.com/buzz/indias-hike-meesho-vedantu-emerge-as-2019s-best-apps-on-google-play/
- https://www.buzzincontent.com/story/vedantu-single-s-21dayslearningchallenge-garners-more-
than-40-million-views-on-instagram/
Awards and Recognition:
Vedantu: CNBC Young Turks 2016
TedX Delhi Speaker on Education
Vedantu: KINSES (Kaisen & Insead & NYU Stern Education Symposium)) 2016 EduAwards
Vedantu: DNA & Stars 8th Innovative Education Awards on “Best Organization to Develop
Technology For Education”
Vedantu: 5th ELETS World Education Summit award 2015
Vedantu: 'Best Education Startup' by Indian Startup Entrepreneurship & Disruptive Innovation
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Vedantu: Sutra HR: Featured as one of the Top 100 Startups to Watch in 2016
Lakshya: TATA-NEN Hottest startup award in 2010
Lakshya: FYSE Top 100 startups in South East Asia
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Software Engineer, Memorres