
Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift

About Screen Magic Mobile Media Pvt. Ltd.
About
Connect with the team
Similar jobs
Location: Indore (Onsite)
Experience: 1 - 3 years
Type: Full-time
Role Overview
As an Animator at MotionGility, your primary focus will be bringing static designs to life using clean, smooth, and modern motion graphics. This role is dedicated to animation—designing assets from scratch is not required.
Key Responsibilities
- Animate videos using After Effects (2D, motion graphics, typography, infographics).
- Interpret storyboards and design files to convert them into polished animations.
- Add transitions, motion, timing, effects, SFX, music, and movement to enhance storytelling.
- Collaborate with designers to ensure seamless import and preparation of assets.
- Manage project renders, versions, and AE compositions.
- Maintain consistency and animation quality across all deliverables.
- Implement feedback efficiently and work within tight deadlines.
Requirements
- Strong command over After Effects and Premiere Pro.
- Solid understanding of animation principles: timing, spacing, easing, anticipation, follow-through, etc.
- Ability to animate characters, icons, graphics, typography, and mixed-media elements.
- Experience handling complete AE projects end-to-end.
- Experience in character rigging.
- Ability to create Lottie/UI animations.
- Basic knowledge of Premiere Pro editing.
- Knowledge of 3D tools (optional but good to have).
Why Join Us
- Work with a globally recognized creative and marketing team.
- Opportunity to build and scale outreach systems for international clients.
- Growth-focused culture with performance-based rewards.
- Strong experienced Product Design Profile
- Mandatory (Experience 1) – Must have 8+ YOE in Product Design, with a focus on B2C or B2B2C Products
- Mandatory (Experience 2) – Must have strong experience in Project Management - Using Jira and other similar tools to manage projects efficiently
- Mandatory (Designation) – Must be Manager / Staff or above designation in Current role
- Mandatory (Team Managememt) - Must have atleast recent 2+ YOE as a Team Manager (Not mentoring, should be in a complete Manager role)
- Mandatory (Portfolio) - Must have strong High-fidelity UI Designs, Interaction models, and Design systems for Large-scale B2C Products
- Mandatory (Company) - Large-Scale B2C Products
- Mandatory (Gender) - Male candidates only
Preferred
- Preferred (Experience) - Retail domain experience
Experience - 2+ Years
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
What does the role look like?
We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.
What will you be doing?
Develop and execute automated tests and test plans
Efficiently execute test cases across all functional areas of the products(API and App)
Review product user interface for conformity to design guidelines
Find, isolate, document, regress, and track bugs through resolution
Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented
Ensure the highest quality product delivery with security.
Evaluating and integrate open source and in house developed toolsets
What will you need ?
Bachelor/Master degree in CS or related field from a reputed college
Experience in manual testing for Application and APIs
Experience in automation testing using available framework.
Strong knowledge of QA methodologies, testing frameworks and tools
Demonstrated experience in test planning, test design, test execution and reporting.
Excellence in technical communication with peers and non-technical partners.
Understanding & experience with software design pattern, restful APIs and microservice architecture
Prior experience in start-ups or health-tech will be a plus
Opportunity Summary
We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.
What would you do?
· Take a lead role with design and implementation of Salesforce connectors for our marketing platforms.
· Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements.
· Plan, design, develop, test, and deploy software to satisfy these requirements.
· Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.
· Support the maintenance of our hosted technology solutions.
· Work with other team members in accomplishing group objectives and participating in code reviews.
· Ensure timely and robust implementation of the company’s development plans.
· Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis.
· Contribute to the review, selection, and adoption of proprietary tools and technologies.
· Use specialist knowledge and experience of information technology to provide technical advice and vision.
Technical Skills
The following skills are needed for this role.
Experience
· 7+ years’ experience in web application design and development
· Bachelor’s Degree in relevant discipline or equivalent experience
Primary Skills
· Experience with Salesforce APEX, VisualForce, SOQL, etc.
· Experience building and maintaining Salesforce AppExchange apps.
· Experience working with databases and/or CRM systems.
Secondary Skills (nice to have)
· Strong background in Java
· AWS ecosystem and tools, developing for serverless environments.
· Front-end expertise: HTML, CSS, JavaScript, etc.
· Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable.
Soft Skills
· Proven ability to lead a team and mentor others.
· Thrives collaborating in a team environment with a diverse range of people.
· Passionate about delivering an amazing customer experience.
· Able to have a change of mind, and able to change the minds of others.
· Writes clearly and concisely.
· Capable of working without a company office, with a fully remote team.
Growth Skills
· Possesses a good work ethic; a self-starter with a desire to grow.
· Always looking for better ways to get the job done.
We are looking to hire a Performance Marketing Manager to lead the planning, optimization, and
reporting of performance marketing initiatives to help drive traffic and maximize ROI across Paid
Social channels. Prior experience working with India’s leading Performance Marketing agencies
would be preferred.
Key Responsibilities
● End to end management of performance marketing activity across Paid Social channels (Google / Facebook), including creating a strong performance marketing
strategy & execution plan
● Managing campaigns across digital channels to drive strong return on investment and efficient CAC
● Identifying and testing evolving channels
● Strong with data, analytics & result oriented
Experience Required
● Minimum 1.5-2 years of prior experience in a leading performance marketing agency
● Experience building effective multi-channel marketing strategies, including PPC, SEO, social media and other digital channels
● Direct experience in implementation of paid marketing with a mix of New and RM strategies (Facebook) and search, display, video, and shopping (Google)
● Excellent analytical skills and ability to read consumer behaviour trends to drive actionable insights & recommendations
● Working knowledge of retention marketing tools would be an added advantage
About KAFQA
At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watchers performing arts. We are currently in stealth mode with a target public launch date in April. Our launch services consist of technology enabled dance classes in our proprietary studios, production facilities and social media broadcasting & competitions.
Founder & Team
The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consist of senior executives from Shiamak Davar & Byju’s.
Background
- At least 1+ years’ experience in back-end development in a fast-paced environment, working in Python & Django Framework
- Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
- Exposure to AWS, Azure or other cloud providers
Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:
- Developing APIs and endpoints for deployments of our product
- Infrastructure Development such as building databases, creating and maintaining automated jobs
- Build out the back-end to deploy and scale our product
- Build POCs for client deployments
- Document your code, write test cases, etc.
Skills
- Hands-on experience with Python (1+ years)
- Sound understanding of Postgres and NoSQL databases such as MongoDB
- Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
- Understanding of databases, and related tools, paradigms
Software Engineer
About Brew:-
We believe that the future of banking will be built on top of Cryptocurrencies and DeFi Protocols. However, in its current form, DeFi is too expensive and complex for a common person to participate in. We want to change that with Brew.
Underneath the hood, Brew is a Wallet that makes it super simple to make deposits and take out loans on DeFi and do peer-to-peer and merchant transactions without having to worry about gas fees or navigating multiple chains and tokens.
The founders come from a strong background in technology and product. We’re backed by some of the best investors in the startup and crypto ecosystem. We’re based out of Bangalore, India but are open to the remote too.
Role:-
We seek engineers who are passionate about building great products and have the conviction that Crypto is going to change the world for the better.
You may be fit for this role if you
- Love Programming and are able to write high-quality code.
- Have between 1-3 years of experience.
- Are curious and have a willingness to learn.
- Maintain a high degree of ownership and accountability.
- Are proficient in OOPs, Data Structures, and Algorithms.
- Familiarity with Solidity, Node.js, React Native and C++ is a plus.
As part of being the founding team, you will play a crucial role in shaping and building the product. In recognition of that, there will be a meaningful equity component in the compensation.
We look forward to talking to you.
LogiCoy Software Technologies Pvt. Ltd - Bangalore Location
Years of Experience: In an approximate range of 2 to 6 years.
Key Skills:
Java, Spring, Web services, XML, XSD, working knowledge of database and UNIX, Angular.
Good verbal and written communication.
Good team player, flexible and entrepreneurial.
Quick learner.
Candidates will get an opportunity to build skills in various technologies and domains.
Compensation would be better than industry standard.
With Kind Regards,
Vijayarani T
Assistant Manager - HR,
LogiCoy Software Technologies Pvt. Ltd, Bangalore, 560043.

Core Responsibilities:
- Design and build solutions for complex business workflows
- Understanding the user persona and deliver a slick experience
- Take end to end ownership of components and be responsible for the subsystems that you work on from
- design, code, testing, integration, deployment, enhancements, etc.
- Write high-quality code and taking responsibility for their task
- Solve performance bottlenecks
- Mentor junior engineers
- Deliver with quality, on-time in a fast-paced start-up environment
Required Skills:
- Bachelor/Master's in computer science or relevant fields
- 4+ years of relevant experience
- Strong sense of ownership
- Excellent Java and object-oriented development skills
- Experience in building and scaling microservices
- Strong problem-solving skills, technical troubleshooting and diagnosing
- Expected to be a role model for young engineers, have a strong sense of code quality and enforce code
- quality within the team
- Strong knowledge in RDBMS and NOSQL technologies
- Experience in developing backends for enterprise systems like eCommerce / manufacturing / supply chain etc
- Excellent understanding of Debugging performance and optimization techniques
- Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
- Experience in developing any large scale Experience in cloud technologies
- Demonstrated ability to deliver in a fast-paced environment









