Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
About Screen Magic Mobile Media Pvt. Ltd.
Similar jobs
Ideal for candidates who would like to be part of the learning process across growing technologies and embark journey on a tech architect path. Very deep into technologies and eager to learn and adapt with technology advancement.
Essential Responsibilities :
- Study, Design, and prototyping of new technology implementation
- Work in Collaboration with teams
- Work on new technologies and solutions independently.
- Should be able to think out of the box and contribute towards project success
Must Have :
- Build pixel-perfect, smooth UIs across both Android and iOS mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native
- 3rd party Native SDK integrations
- Maintain versioning on the application and releases
Good to have:
- Knowledge of DevOps
Responsibilities of the intern:
1) Research and write articles, blog posts, white papers, and other technical documents related to computer science topics, including machine learning, artificial intelligence, computer vision, data science, and software engineering.
2) Collaborate with subject matter experts and other writers to develop content that meets the needs of our target audience.
3) Stay up-to-date with the latest trends and developments in computer science and related fields, including attending conferences, reading technical papers, and following relevant news sources.
4) Conduct research and analysis to ensure accuracy and credibility of information presented in technical documents.
5) Edit and proofread technical documents for accuracy, clarity, and consistency.
6) Manage deadlines and prioritize tasks to ensure timely delivery of high-quality content.
Requirements:
- PhD in Computer Science or related field is highly preferable
- Excellent research and writing skills
- Strong understanding of computer science concepts and principles
- Experience writing technical documents, such as research papers, white papers, and technical reports
- Ability to explain complex technical concepts in a clear and concise manner
- Familiarity with the latest research and trends in computer science and related fields
- Ability to work independently and manage multiple projects simultaneously
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time-management skill
NOTE: ITS AN INTERNSHIP OF 6 MONTHS WITH 6K PER MONTH AS STIPEND
ABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such
category disrupting brands, we have partnered with the world’s leading product design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.
Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield & PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our consumer base.
We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love start-ups, a fast-paced environment with lots of action and the opportunity to create India's new-gen disruptive brands, then click away and get set to propel your career to greater heights.
We are looking for a senior art director to concept and execute creative campaigns that blend storytelling and visual innovation.
THE ROLE
As a Senior Art Director, you would be an integral part of the design team. You would be responsible for what all our online and offline advertising output looks like. This role requires much more than just a creative vision and artistic experience. To be successful in this role, you would need to possess strong leadership ability and work collaboratively across departments to strategize, manage, and execute your vision. Your focus will be on timelines, budgets and strategic resource planning, as well as the day-to-day operations of the department. You would need to be a leader, a creative mind and a project manager all in one. If this sounds like you, then go ahead and apply (portfolio to be included in the application)
RESPONSIBILITIES
▪ Work independently to develop design concepts and directions for marketing materials, campaigns and multiple projects. Create layouts, mockups and the like to illustrate design ideas to the rest of the team.
▪ Partner with copywriters to advance ideas, develop campaigns and deliver both a unique visual look and a strong “voice” to every execution
▪ Drive and enhance the visual look, tone and feel of all of the work produced. Help shape the visual expression of the various brands under the White Inc umbrella
▪ Execution and on-time delivery of high-quality creative materials for brands across luggage, drinkware, cookware, apple gear and houseplants sectors
▪ Work on designs to produce effective advertising campaigns ensuring that budgets are kept into consideration during the design process
▪ Commission specialists, such as artists and photographers, to work on projects. Provide direction, as required, on photo and video shoots.
▪ Work across mediums such as offline advertising, social media and online marketing
SKILLS
▪ Ability to communicate, present and influence key stakeholders at all levels of an organization.
▪ Full awareness of creative processes and techniques – including digital platforms
▪ Strong interpersonal and communication skills to be able to manage clients and vendors with finesse under a high-pressure environment
▪ Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
▪ Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets.
▪ Excellent listening, negotiation and presentation abilities
▪ Self-motivated with the ability to work independently and within a team
▪ Lead and participate in brainstorming sessions to generate ideas
QUALIFICATION
▪ Minimum 5-7 years at an Advertising agency or any design house
▪ Proven ability to concept and produce strategically–focused, multi-media content campaigns that produce results
▪ Experience with working on iOS / Apple operating system.
▪ Proficient at Adobe Photoshop, Illustrator, InDesign and other design tools.
▪ Working knowledge of Microsoft Office.
2. Make marketing plans for the business 3. Create content for multiple
social media pages like Facebook, Twitter, LinkedIn and Instagram
4. Understand the latest social media trends and use them while
posting
5. Build relationships with social media influencers
6. Keep up-to-date with what competitors are doing
7. Create social media reports
8. Should be able to create a landing page/ microsite using WordPress
9. Should be good at digital tools, keyword research
10. Should be able to do google ads campaign
11. Should be able to use Canva for campaigns.
12. Also be responsible for SEO.
Araali Networks is seeking a highly driven DevOps engineer to help streamline the release and deployment process, while assuring high quality.
Responsibilities:
Use best practices to streamline the release process
Use IaC methods to manage cloud infrastructure
Use test automation for release qualification
Skills and Qualifications:
Hands-on experience in managing release pipelines
Good understanding of public cloud infrastructure
Working knowledge of python test frameworks like pyunit, and automation tools like Selenium, Cucumber etc
Strong analytical and debugging skills
Bachelor’s degree in Computer Science
About Araali:
Araali Networks is a SaaS based cybersecurity startup that has raised a total of $10M from well known investors like A Capital, Firebolt Ventures and SV Angels, and and through a strategic investment by a publicly traded security company.
The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation.
The security controls are embedded at the time of DevOps. The precision of Araali controls also helps with security operations where alerts are precise and intelligently routed to the right app team, making it actionable in real-time.
Pioneered over the last 25 years by an eminent professor at Harvard Business School, this independent body effectively conducts indigenous research, offers academic and executive courses, extends advisory services to the Government and corporates as well as organises various events. It studies competitiveness of nations, regions and cities and generates suitable guidelines for business ventures and those in governance. It indeed offers unique and relevant solutions for socio-economic problems.
What you will do:
- Leading a team of researchers in certain projects, if and when required by the business
- Understanding the competitive landscape within each market
- Proposing research studies that will lead to impactful business decisions
- Developing and establishing a well-defined roadmap before starting a research project
- Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
- Designing the research methodology and also Identifying and locating relevant information related to the particular research
- Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
- Performing statistical and qualitative analysis of data related to markets and competitors
- Planning and implementing project research processes and methodologies
- Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs
Desired Candidate Profile
What you need to have:
- Masters in Economics or Public Policy is a must
- 3 – 5 years of experience in managing research process and outcomes
- Excellent communication skills and exceptional attention to details
- Ability to gather relevant data from various sources
- Strong problem-solving skills
- Strong quantitative and qualitative analysis skills
- Experience in leading a team of researchers is preferred
Hi dear Applicant,
Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Openings :
Customer Support : Voice & Non-voice
-
Health Care
-
Accounts Receivable
-
Medical Billing
-
Insurance
-
Banking / collections
-
Accounts & Finance
Technical Support : Voice & Non-voice
-
Technical Trouble Shooting
-
Hardware and Networking
-
IT Help Desk
-
Desktop Support
-
Technical Chat / Email Support
-
Application Support (Voice)
-
IT Trouble Shooting
Benefits :
-
Day / UK / US Rotational Shifts
-
15k to 35K Take home
-
Two way Transport
-
Unlimited incentive Structure
-
No registration Fees
Skills Required :
-
Should be flexible with rotational Shifts
-
Manageable or Good English Communication Skills
-
Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
-
Candidates with Graduation Backlogs can apply.
Documents Required :
Fresher :
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
Experience :
-
Previous Companies Offer letter / relieving letter / one month pay slips
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
*************PLEASE DO REFER YOUR FRIENDS*************
- You’ve got good experience working on web applications
- You have a clear knowledge and hands-on with ES6+ and you know AngularJS, Vue or React/React-Native
- Advanced knowledge in AngularJS, VueJS and CSS with material design styles guide
- Basic knowledge of NodeJS
- Basic understanding on Progressive Web Applications will be well appreciated
- Advanced knowledge in WebPack and other basic tools to work with Javascript nowadays (Git, npm, etc ...)
- Knowledge and experience in the development of unit tests for VueJS (no matter the library or framework)
- Good Knowledge on Optimizing performance and browser compatibility is always at the top of your mind
Skills Required:
VueJS, AngularJS, ReactJS, NodeJs, Webpack, CSS, HTML5