Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
About
Company social profiles
Similar jobs
NodeJS (Node.js)
Angular (2+)
MongoDB
React.js
Javascript
HTML/CSS
Redux/FluxWe are seeking a highly skilled Frontend Tech Lead with extensive experience in React.js developmentand team leadership. As a Tech Lead, you will be responsible for leading a team of developers while alsocontributing to the development of high-quality software solutions using React.js and related technologies.
Responsibilities :
● Lead a team of software developers in the design, development, and implementation of React.js-based software solutions.
● Provide technical guidance and mentorship to team members, ensuring best practices are followed and code quality is maintained.
● Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical solutions.
● Architect and design scalable, maintainable, and high-performance software systems using React.js and related technologies.
● Implement and maintain coding standards, code reviews, and other processes to ensure high-quality deliverables.
● Stay up-to-date with the latest trends and best practices in React.js development and incorporate them into the development process.
● Troubleshoot and debug complex technical issues, providing timely resolutions to ensure project deadlines are met.
● Work closely with cross-functional teams to ensure alignment on project goals, timelines, and deliverables.
● Participate in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives.
Requirements :
● Bachelor's degree in Computer Science, Engineering, or related field.
● Minimum of 8 years of professional experience in software development.
● Extensive hands-on experience with React.js and related libraries/frameworks.
● Minimum 2-3 years of experience in leading and managing software development teams, with a proven track record of overseeing teams of at least 5-6 members.
● Strong understanding of software engineering principles, design patterns, and best practices.
● Experience with implementing or contributing to design systems, which helps maintain consistency across large applications.
● Experience with modern front-end development tools and workflows.
● Proficiency in HTML, CSS, and JavaScript.
● Excellent problem-solving and analytical skills.
● Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
● Understanding and application of security best practices in React applications, such as preventing XSS attacks, managing authentication/authorization securely, and understanding common vulnerabilities.
● Experience with Agile/Scrum methodologies is a plus.
React.jsJavascriptRedux/FluxHTML/CSSJob Description: Senior Software Developer (React.js)
Location: [Pune, Maharashtra]
Overview: We are seeking a highly skilled Senior Software Developer with extensive experience in React.js to join our dynamic team. As a Senior Developer, you will be responsible for leading the development of cutting-edge web applications using React.js and related technologies. Your expertise will play a crucial role in designing and implementing scalable software solutions that meet our clients' needs and contribute to the overall success of our project.
Responsibilities:
- Lead the design and development of complex web applications using React.js and other modern JavaScript libraries and frameworks.
- Collaborate closely with product managers, designers, and other stakeholders to gather requirements, design solutions, and deliver high-quality software.
- Architect and implement reusable components and front-end libraries for future use.
- Optimize applications for maximum speed and scalability while ensuring cross-browser and cross-device compatibility.
- Stay updated with the latest industry trends in front-end development and mentor junior developers in best practices.
- Conduct code reviews and provide constructive feedback to ensure code quality and standards adherence.
- Troubleshoot issues, fix bugs, and improve application performance.
- Participate in Agile ceremonies and contribute to the continuous improvement of development processes.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
- Minimum of 10 years of professional experience in software development, with at least 5 years specifically using React.js.
- Strong proficiency in JavaScript, including ES6+ features.
- Experience with state management libraries such as Redux, MobX, or Context API.
- Deep understanding of web markup, including HTML5 and CSS3.
- Familiarity with RESTful APIs and asynchronous request handling.
- Solid understanding of version control using Git or similar systems.
- Excellent communication skills and ability to work effectively in a collaborative team environment.
- Proven track record of delivering high-quality software solutions on time.
Preferred Skills:
- Experience with TypeScript or similar statically typed languages.
- Knowledge of server-side rendering and Node.js.
- Familiarity with modern front-end build pipelines and tools, such as Webpack, Babel, and npm.
- Understanding of CI/CD pipelines and automated testing frameworks.
- Contribution to open-source projects or a strong GitHub profile.
Benefits:
- Competitive salary and performance-based bonuses.
- Flexible work hours and remote work options.
Join us and contribute to building innovative and scalable solutions using the latest technologies in a collaborative and supportive environment. Apply now to be part of our growing team of talented developers!
Data Science
Machine Learning (ML)Location: Ahmedabad / Pune
Team: Technology
Company Profile
InFoCusp is a company working in the broad field of Computer Science, Software Engineering, and Artificial Intelligence (AI). It is headquartered in Ahmedabad, India, having a branch office in Pune.
We have worked on / are working on AI projects / algorithms-heavy projects with applications ranging in finance, healthcare, e-commerce, legal, HR/recruiting, pharmaceutical, leisure sports and computer gaming domains. All of this is based on the core concepts of data science,
computer vision, machine learning (with emphasis on deep learning), cloud computing, biomedical signal processing, text and natural language processing, distributed systems, embedded systems and the Internet of Things.
PRIMARY RESPONSIBILITIES:
● Applying machine learning, deep learning, and signal processing on large datasets (Audio, sensors, images, videos, text) to develop models.
● Architecting large scale data analytics/modeling systems.
● Designing and programming machine learning methods and integrating them into our ML framework/pipeline.
● Analyzing data collected from various sources,
● Evaluate and validate the analysis with statistical methods. Also presenting this in a lucid form to people not familiar with the domain of data science/computer science.
● Writing specifications for algorithms, reports on data analysis, and documentation of algorithms.
● Evaluating new machine learning methods and adapting them for our
purposes.
● Feature engineering to add new features that improve model
performance.
KNOWLEDGE AND SKILL REQUIREMENTS:
● Background and knowledge of recent advances in machine learning, deep learning, natural language processing, and/or image/signal/video processing with at least 3 years of professional work experience working on real-world data.
● Strong programming background, e.g. Python, C/C++, R, Java, and knowledge of software engineering concepts (OOP, design patterns).
● Knowledge of machine learning libraries Tensorflow, Jax, Keras, scikit-learn, pyTorch. Excellent mathematical skills and background, e.g. accuracy, significance tests, visualization, advanced probability concepts
● Ability to perform both independent and collaborative research.
● Excellent written and spoken communication skills.
● A proven ability to work in a cross-discipline environment in defined time frames. Knowledge and experience of deploying large-scale systems using distributed and cloud-based systems (Hadoop, Spark, Amazon EC2, Dataflow) is a big plus.
● Knowledge of systems engineering is a big plus.
● Some experience in project management and mentoring is also a big plus.
EDUCATION:
- B.E.\B. Tech\B.S. candidates' entries with significant prior experience in the aforementioned fields will be considered.
- M.E.\M.S.\M. Tech\PhD preferably in fields related to Computer Science with experience in machine learning, image and signal processing, or statistics preferred.
Roles and Responsibilities
* Work closely with the marketing team to develop social media campaigns that help to achieve corporate marketing goals.
* Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams
* Monitor the companies social media accounts and offer constructive interaction with users
* Create methods for finding and saving online customer reviews
* Analyse the long-term needs of the company’s social media strategy and offer quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan
Requirements and qualifications
* bachelor’s degree in marketing, Communications, or a related field
* 4+ years’ experience in social media management
* Exceptional multi-tasking skills
* Able to explain complex social media data in an understandable way
* Strong problem-solving skills
* Knowledge of Social Media advertising platforms is required.
* Knowledge of the latest digital marketing trends
* Experience with email automation tools
* Sense of ownership and pride in your performance and its impact on the company’s success
* Critical thinking and problem-solving skills
* Team player
* Good time-management skills
* Excellent interpersonal and communication skills
Google Analytics
Data AnalyticsAbout our Client:-
Our client is part of the global media agency with mission is to make advertising more valuable to the world. They do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.
About the role:-
- Accountable for quantifying and measuring the success of our executions and for delivering insights that enable us to innovate the work we deliver at Essence. You will be supporting analyses for campaigns and helping the development of new analytical tools.
Some of the things we’d like you to do :-
● Take ownership of delivery for designated clients/projects
● Collaborate with campaign team to identify opportunities where our analytics offering can add
value
● Gain an understanding of marketing plans and their objectives to be able to assist with comprehensive measurement, and test & learn plans
● Develop analytical techniques to analyze results from experiments/studies/observations
● Explore methods/techniques for solving business problems given the data available (potentially 3rd party)
● Help internal and external clients understand the capability and limitations of methods used
● Develop and present compelling and innovative presentations.
A bit about yourself :-
● Degree from a top-tier College, 3.0 GPA or equivalent (preferably numerical)
● Proficiency with systems such as SQL, Social Analytics tools (Crimson Hexagon), Python, and ‘R’
● Have some understanding of marketing campaigns and their objectives
● Strong analytical skills - ability to analyze raw data, find insights, and provide actionable strategic recommendations
● Ability to manage someone effectively to bring out the best in their skill sets, motivating them to succeed, and keeping their focus
● Strong work ethic, with ability to manage multiple projects, people, and time zones to meet deadlines and deliver results
- Gaining insights of Legistify services and learn intricacies of legal services facilitated by Legistify
- Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
- The meta goal for Corporate Alliance Associate is to convert the prospects to paid clients and provide best customer experience for the entire client lifecycle.
- Providing best and professional customer experience to prospects and clients
- Servicing clients dedicatedly and always be available for them ( 24*7 * 365 )
- Recording case details, documents, paid installments, due installments, and milestones for every client.
- Send Predefined Structured Email Templates to Clients. If not pre defined, mail should be properly structured, formatted and legible
- Qualification : Graduate
- Vacancies : 5
- Experience : 1 to 2 yrs. as Team Leader in Telecom process Experience
- Interview Process: HR Round -> Ops Round -> Client Round
Responsibility:
- Motivate and inspire team members to perform. Ensure discussions, Pre & Post session, and Provide guidance to the team based on management directions
- Responsible for team Performance, Attrition and shrinkage.
- Prepare Daily reports
- Manage and Handle all the team reports and improve performance on daily basis.
- Excellent Communication and interpersonal Skills
- Assist customers in all their queries
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.
JavascriptNodeJS (Node.js)MongoDBAngular (2+)
Express
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon