Customer Success Team Lead | US Shift | Salesforce

Key Responsibilities

• Assist in preparing project execution plans, schedules, and task allocations.
• Coordinate daily activities between field, processing, QA, CAD, and reporting teams.
• Maintain daily/weekly trackers and ensure workflow adherence and timely task completion.
• Manage project documentation including DPRs, logs, QA/QC sheets, and data records.
• Facilitate submission of raw data, processed data, and deliverables to clients.
• Track client feedback, manage revisions, and ensure timely data approvals.
• Support billing activities through measurement sheets, progress reports, and submission logs.
• Coordinate with clients for progress updates, scheduling, and deliverable acceptance.
• Identify project risks, track issues, and ensure timely resolution.

Key Performance Indicators (KPIs)

• On-time completion of milestones and deliverables.
• Accuracy and completeness of documentation and reports.
• Timely billing and reduced invoice approval delays.
• High client satisfaction levels.
• Improved workflow efficiency and reduced rework.

Preferred Qualifications & Skills

• Bachelor’s degree in Engineering, Geomatics, GIS, Management, or related fields.
• Experience in LiDAR, Drone Survey, GIS, CAD, or engineering project environments.
• Strong organizational, multitasking, and coordination abilities.
• Proficiency in MS Excel, MS Project, Google Workspace, and documentation tools.
• Strong communication and interpersonal skills.

CTC: 15 LPA to 21 LPA

Exp: 5 to 8 Years

Mandatory

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analysts

Ideal Candidate:

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

If interested kindly share your updated resume on 82008 31681

Job Title: Jira, Confluence, and Bitbucket Administrator

Location: Bangalore

Job Type: Full-time

Experience: 3–7 years (seeking immediate joiners or candidates available within 15–30 days and Local profiles are preferred)

Key Responsibilities:

·       Administer, configure, and maintain Jira, Confluence, and Bitbucket environments, ensuring optimal performance and reliability.

·       Work closely with cross-functional teams to gather requirements and deliver effective solutions using Atlassian tools

·       Implement and manage user access controls, roles, and permissions within Jira, Confluence, and Bitbucket.

·       Collaborate with development and project teams to gather requirements and provide solutions using Jira workflows and Confluence documentation.

·       Create and maintain custom scripts using Groovy for automation, improvements, and enhancements across the Atlassian suite.

·       Develop and implement project management features, dashboards, and reports to support various stakeholders.

·       Troubleshoot and resolve issues related to Jira, Confluence, and Bitbucket, providing timely support to users.

·       Conduct training sessions and workshops to inform users of best practices and new features in the Atlassian tools.

·       Stay up-to-date with new releases and features from Atlassian and evaluate their applicability to our processes.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field.

·       3-7 years of experience in administering Jira, Confluence, and Bitbucket in a corporate environment.

·       Proficiency in Groovy scripting for customizing and automating Atlassian products.

·       Strong analytical and problem-solving skills.

·       Excellent communication and collaboration abilities.

·       Familiarity with Agile methodologies and project management principles.

·       Experience with other development tools and practices is a plus.

·       Required Skills

·       3-4 years of experience in administering Jira, Confluence, and Bitbucket in a corporate environment.

·       Proficiency in Groovy scripting for customizing and automating Atlassian products. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with Agile methodologies and project management principles.

·       Experience with other development tools and practices is a plus.

• Looking for someone Smart, having a great personality, effective communication skills, and new-age Human Experience & Engagement Accelerator skills.
• Some who really loves this role and are excited about making people's life easier at work.
• Some regularly learn and make necessary changes that add value to their responsibility & outcomes.

What you will be doing:

• Opportunity to Spearhead and drive the people's strategy in synergy with business strategy.
• Contributing to Designing the organizational structure and makes required changes to support the required talent demand and engaging in making them effective for smooth operations as per business plan.
• Building employer branding, running community activities & operations thus attracting & retaining great talent and controlling potential risks and attrition.
• Forecasting talent requirements and overseeing hiring.
• Conceptualizing, strategizing & driving Employee Engagement
• Work closely with all functions & business units to address employee issues and resolving them proactively
• Building a great culture and making the Organization a Great Place to Work.
• Leading and leveraging Human Resourcing processes within the business (Performance Management, Salary Planning/Reward Management, Succession Planning, and Talent Management).
• Responsible for Handling Entire HR Operations.
• Lead the leadership development interventions in line with future talent strategy.
• Analyzing compensation policies, government regulations, and prevailing wage/salary rates for developing competitive compensation plans and maintaining an equitable compensation system; implementing rewards & recognition programs
• Develop and implement innovative engagement schemes and Human Resourcing interventions to achieve and sustain the highest engagement score.
• Ensure all back-end HR operational processes are managed well in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery.

Role & Responsibilities

We are a workplace thriving on young energy, on mentorship, craziness, drive and commitment to making a difference. This is what we could open for you!

We are looking for an experienced and accomplished Frontend Developer (ReactJS). The role will suit a natural problem solver. The core role will be in a technical leadership capacity.

Primary Responsibilities

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Ideal Candidate:

• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Must have minimum 1.5 years of experience in React JS.
• Knowledge in Web services, Web API, REST services, HTML, CSS3
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Excellent problem-solving ability and desire to learn new technologies and platforms.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout development life cycle
• Good teamwork.
• Excellent troubleshooting skills.
• Good project management skills.
• Flexible in his/her technical approach with a willingness to try new, creative technical solutions.

Working Mode: Only Office 

Job Location : Bangalore

Interview Process

First Round – Telephonic Discussion

Second Round – Zoom Call