Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
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Position Overview:
We are seeking a highly skilled and experienced Senior Visual Designer with a deep understanding of UI principles and a proven track record of excellence in the field. As a key member of our creative team, the ideal candidate will bring a wealth of design expertise, strategic thinking, and innovative solutions to enhance the user experience across various digital platforms. If you are passionate about creating visually stunning and user-friendly interfaces and have a minimum of 5 years of professional experience, we invite you to apply for this exciting opportunity.
Qualifications:
1. Bachelor's degree in Design, Visual Arts, Communication, or a related field.
2. Minimum 3- 5 years of professional experience as a Visual Designer, with a strong emphasis on UI design.
3. Proven track record of successful projects showcasing your design and copywriting skills.
4. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
5. Strong understanding of UI principles, design thinking, and user-centered design.
6. Excellent copywriting skills with the ability to craft clear, concise, and compelling messaging.
7. Exceptional portfolio demonstrating your design and copywriting capabilities.
8. Strong communication and collaboration skills
Responsibilities:
● Collaborate with cross-functional teams, including product managers, developers, and fellow designers, to understand project goals and requirements.
● Design and conceptualize visually appealing user interfaces for various digital platforms, ensuring a seamless and delightful user experience.
● Integrate strategic copywriting skills to create engaging and persuasive content that complements the visual design and enhances the overall user experience.
● Develop and maintain design systems and guidelines to ensure consistency across all digital touchpoints.
● Stay current with design trends, industry best practices, and emerging technologies, and apply these insights to your work.
● Conduct user research, analyze feedback, and iterate on designs to continuously improve user satisfaction.
● Provide mentorship and guidance to junior members of the design team.
Role - Accounts Executive
Experience - 2+ years
Location - Pune
Job Details :-
1. Managing Clients and their deliverables
2. Editing Content with presentation skills
3. Creating story opportunities for clients from Category A news media platforms
4. Well read with good oral and written communication
5. Managing team of PR Trainees
6. Coming up with PR strategies for clients
Adobe Illustrator- Must have excellent command over Photoshop, Illustrator, Indesign, Coreldraw, Canva
Functional Area: Graphic Design, Creativity.
Role: Graphic Designer
Employment Type: Full Time
Keyskills
- Adobe Photoshop
- In Design
- Adobe Illustrator
- Corel Draw
- Adobe Premier Pro
- Adobe After Effects
- Canva
Desired Candidate Profile
- Excellent command in Graphic Designing Software
- Thorough understanding on latest tools and creatives and trends in the market
- Good communication skills.
Javascript
HTML/CSS
PHP
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Hyperspec is building a real time local map for self-driving cars and using cross view localization to enable ubiquitous autonomy. Hyperspec is a VC funded startup.
The principal embedded systems engineer will have deep expertise in embedded systems design, development and worked for years on embedded systems teams. This person is a leader and mentor to junior engineers and shares knowledge about the design and development of embedded systems.
Responsibilities:
- Serves as an expert in all aspects of embedded projects and embedded systems—including designing, developing, testing, and perfecting designs
- Responsible for updating and working with executive leadership on the development of embedded systems and status of projects
- Provides guidance and mentoring to other members of the team
Requirements:
- Minimum of bachelors' degree in computer science or engineering
- At least ten years of engineering experience with expertise in software engineering, data structures, and programming techniques
- Deep expertise in C/C++ programming
- Experience with FPGAs, PCB, Xilinx, Altera, or similar SoCs.
- Experience with ISPs, Cameras, Switches a plus.
- Experience in working with real-time operating systems, communications protocols and firmware design.
- Experience in interfaces, IP protocols, and hardware subsystems.
- Experience in working as part of a team and leading teams.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)Role: FullStack Developer
Experience: 1+ years
Location: Madurai
Mode: Work from office
We have vast experience in delivering high-quality products with significant output on time. We are specialized in creating web and mobile applications with the latest technology. We are expert in developing a perfect solution for rental marketplace services and on-demand businesses done by our proficient team of experts with strong experience in development.
- Minimum of 6 months of real-time experience in React/Node.js/Angular
- Good understanding of structured and unstructured databases (MySQL and MongoDB)
- Knowledge of isomorphic React is an added advantage
- Experience in implementing well-known React workflows such as Redux
- Ability to learn new technologies and languages quickly
- Proficient understanding of code versioning tools, such as Git
- Experience with Javascript backend framework like Express.js
- Good time-management skills
- Experience with Restful API services
- Delivering a complete front end application
- Professional, precise communication skills
- Deep knowledge of Angular/Node.js/React practices and commonly used modules based on extensive work experience
- Good knowledge in Javascript and able to handle Array & Objects built-in methods
- A Good logical thinking and problem-solving skills
- A good team player
Blue Sky Analytics is a Climate Tech startup building an API-based catalogue of Environmental Datasets by leveraging Satellite data, AI, and cloud.
We are looking for a Research Associate. You will be responsible for bringing in the research on which Blue Sky team members will depend on all major decision-making scenarios. Come save the planet with us!
Your Role
- Carry out topical research to help different teams understand drivers, trends, competitive landscape, and opportunities.
- Deliver insights through written reports, presentations, and client interactions
- Conducting research, including data gathering and quantitative/qualitative analysis.
- Document and summarize research findings in insightful views in the form of thought-provoking reports, presentations, and articles.
- Collaborate with internal stakeholders in the organization as necessary;
- Expressing your industry viewpoint through blogging and sharing weekly industry insights within the team.
Requirements
- Excellent communication skills.
- Good research, analytical, and writing capabilities.
- Meticulous, attentive to details, solution-centric.
- Extremely organized and excellent prioritizing skills
- In-depth understanding of topics and can articulate briefly.
- Freshers and experienced candidates can apply
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension-free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Java
PythonReact.jsCome Join Qualifyde’s Interviewing world and be part of the next generation of technical interviews.
QUALIFYDE Tech nerds are a network of software professionals, including software development managers, software engineers, and freelancers covering the full technology stack.
Technical Interviews with QUALIFYDE occur 24/7 with candidates located throughout the world
Conduct interviews based on your own availability — whether that be five times a week, 10 times a week, mornings, nights, or weekends.
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Who can apply; -
- Software developers/engineers with hands-on coding experience and experience conducting technical interviews
- Strong Communication Skills in English (Oral & Written)
- Stable, Consistent internet connection
- Equipped with a working webcam
This position will play a primary role in planning, implementing, leading and executing
all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to
take initiative and develop and evolve our QA processes. The right candidate will be able
to analyze the systems to determine what to test, the priority of those tests and the best
way to test.
Skills and Experience:
• 2+ years’ experience in the software quality field including prior hands-on quality
engineering experience in Website, iOS and Android apps testing.
• Demonstrated experience developing and executing test cases, scripts, plans and
procedures to support various development methodologies
• Familiarity with entire software development life cycle and test cycles (Unit,
Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• Understanding of multi-tier web application architecture and deployment
• Understanding of existing QA best practices and methodologies to design,
implement and automate processes
• Experience coordinating with external QA resources
• Prior success using a metrics-driven approach and closed-loop feedback to
improve software deliverables and improve predictability and reliability of
releases
• Detailed and effective written communication skills for documenting the features
tested and bugs found
• Highly organized, detail oriented, extremely responsive and able to prioritize a
large number of tasks
• Self-motivated, works well independently and with others
Responsibilities:
• Establish and evolve formal QA processes, ensuring that the team is using
industry-accepted best practices.
• Oversee all aspects of quality assurance including establishing metrics, applying
industry best practices, and developing new tools and processes to ensure quality
goals are met.
• Act as key point of contact for all QA aspects of releases, providing QA services
and coordinating QA resources internally and externally.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Develop and execute test cases, scripts, plans and procedures (manual and
automated).
• Diagnose defects and track them from discovery to resolution.
• Partner with engineering teams to stay informed of new technologies being
introduced and to ensure that system components are designed for testability.
• Respond to all requests from team members in a timely professional manner.
1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.
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Full Stack Developer - Averlon