Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
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We,Enterprise Minds is hiring for Sr.Product Manager for Ahmedabad and Bangalore Locations.
JD is given below for reference.
If interested, please forward your updated profile here or please help us by referring your friends.
Prefer max 30 days notice candidates.
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- You can build accessible interfaces with semantic HTML, CSS, and Javascript.
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We create digital products with purpose that have a lasting impact on users' lives and
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Our goals include a culture of excellence and we are looking to transform the team to
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We are looking to hire Engineering Manager for our team in Bangalore. If you are
excited about building products that will be used by millions of consumers worldwide,
building products for brands that you can be proud to show to your family and friends –
you need to join us!
This position reports to: Director of Engineering
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developers and QA.
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• Project and Program management
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• Collaborate with Product/Project Managers to plan, implement and deliver tasks
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• Manage the development pipeline to deliver features on schedule while
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• Deliver Web, Android and iOS applications with integration to backend services
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• Create strong practices around test driven development, automating delivery of
apps to the marketplace with strong CI/CD practices.
• Play the role of an unblocker in a tight scrum environment. Should be able to
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• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 50%+ of bandwidth going into modules
owned.
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• A highly talented developer with 9+ years of hands-on experience
• Primarily in web application development experience using, Javascript, Angular,
ReactJS
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• Must have at least 2+ years of experience in an engineering management role,
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• Must be compelling and clear communicator, able to represent your team to
internal and external audiences with differing levels of technical fluency.
• Ability to handle multiple competing priorities/projects in a fast-paced
environment.
• Good Analytical, Problem solving and Debugging skills.
• Hands on experience in Designing, Coding and release management.
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• Ability to think from a product mindset
Nice to Have:
• Hands-on cloud development experience
Qualification – B.Tech/M.Tech/MCA (IT/Computer Science)
Years of Exp – 9+
Work from Home Related
Given the current situation it is expected that working from home for extended periods
is a reality that continues for many months. You must be able to fulfill the following
requirements:
• You must have a high-speed broadband connection and must be able to
provide evidence of it
• You must have a proper working environment at home, like a desk, chair and any
other required infrastructure
• You must be able to and willing to attend video calls as part of your workday
Job Perks
• Awesome work environment and opportunity to work with great minds
• Work in fun teams on projects that impacts millions of people
• 100% reimbursement for all job/growth related courses you complete in Udemy
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PythonNodeJS (Node.js)
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon