Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
Very good communication skills
Experience of managing customer support team of atleast 10 members for international customers.
Good Customer facing skills
Good experience of managing teams
Good technology background required for understanding complex technology issues.
Responsibilities:
Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
Keep your team motivated.
Keep tab on all issues which are reported by various sources
Keep in touch with Product team for new releases and training teams according to their responsibility
Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
Report to management about customer success reports
Invent/discover new channels and method to improve customer success
Manage budgets of Customer support team requirements
Take care of hiring and retaining customer support teams
Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities: You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
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For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
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Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
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About Screen Magic Mobile Media Pvt. Ltd.
Founded :
2008
Type :
Services
Size
Stage :
Bootstrapped
About
SMS-Magic provides intelligent text messaging solutions for business. We are the most recommended text messaging application on the Salesforce AppExchange platform. We empower SMS messaging users to engage, win and retain more buyers, creating strong relationships that drive sustainable competitive advantage.Converse is the industry’s first intelligent messaging platform for business, offering advanced capabilities proven with more than 1,800 global customers.We’ve demonstrated our value with customers across industries including retail, financial services, technology, recruiting, education, non-profits, and more. Our clients range from small and mid-size businesses to large enterprises..We are headquartered in Pune, India and have a strong presence in Nevada, USA & Sidney, Australia. A growing team of 90+ professionals forms the backbone that delivers the industry’s first intelligent text messaging solutions.We invite you to join us in exciting journey to create a successful product company from India.We have several opportunities :-1) Sr Dev Ops / Cloud Engineer (India)2) Inside Sales Manager (India)3) Account Manager (India)4) Tech Product Manager (India)5) Technical Content Writer (India)6) Inside Sales (India)7) Customer Support (Execs)8) Salesforce Solution Architects9) Sr Python Developers10) Jr Python Developers11) Salesforce Developers12) Full-time Internships (design, software development, QA, support)Feel free to apply here -https://www.sms-magic.com/jobs/
We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.
What you will do
Capture and edit photographs for social media platforms.
Create post captions
Use correct hashtags
Interact with client to understand business requirement
Manage digital ads
Working Mode: Remote (India)
What are we looking for
Excellent communication and collaboration abilities.
Ability to work effectively in a fast-paced and dynamic team environment.
We are seeking a proactive and detail-oriented Sales Development Representative (SDR) to join our dynamic team remotely. The ideal candidate will be responsible for identifying potential clients, generating leads, and nurturing relationships to drive business growth. This role requires excellent communication skills, a high level of creativity, and a thorough understanding of sales processes and market trends.
Key Responsibilities:
Prospecting and Lead Generation:
Conduct comprehensive market research to identify potential clients and target industries.
Utilize various tools and platforms (e.g., LinkedIn, CRM software, industry databases) to source and qualify leads.
Develop and implement lead generation strategies to attract and engage potential clients.
Monitor and analyze lead generation campaigns to optimize performance and effectiveness.
Client Consultation and Needs Analysis:
Engage with potential clients to understand their business needs and challenges.
Conduct detailed needs analysis to identify opportunities for the company’s products or services.
Tailor solutions to meet the specific needs and requirements of each potential client.
Provide insights and recommendations based on client consultations.
Sales Presentations and Pitching:
Develop compelling sales presentations and pitches tailored to the needs of prospective clients.
Present product/service features and benefits to potential clients through virtual meetings and calls.
Highlight unique selling points and value propositions to differentiate from competitors.
Use storytelling and persuasive techniques to engage and convince potential clients.
Relationship Management:
Maintain regular follow-up with leads and clients to ensure ongoing engagement and satisfaction.
Serve as a point of contact for client inquiries and provide exceptional customer service.
Identify opportunities for upselling and cross-selling additional products or services.
Qualifications:
Strong knowledge of CRM software and lead generation tools.
Excellent written and verbal communication skills.
Ability to work independently and manage time effectively in a remote work environment.
Strong analytical and problem-solving skills.
High level of attention to detail and organizational skills.
Familiarity with digital marketing techniques and social media platforms is a plus.
Skills:
Proficiency in Microsoft Office Suite and Google Workspace.
Ability to multitask and handle multiple lead generation campaigns simultaneously.
Strong interpersonal skills with the ability to build relationships and network.
Self-motivated with a proactive approach to identifying opportunities.
Benefits:
Competitive salary and performance-based Incentives.
Opportunities for professional development and career growth.
Access to company-sponsored training and resources.
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
Our client :-
Our client is Google partner in advertising and a premier Insight-driven Marketing platform. As a managed buying solution provider, they work with leading digital-first brands in India and are expanding our footprint globally, particularly focused on fast growing app-first start-ups driving their next level of scale via programmatic media. For many of its clients, programmatic marketing has emerged amongst their top three growth marketing channels alongside Google Ads and Facebook.
Responsibilities :-
- Develop integrated digital media strategies
- Prepare and deliver presentations
- Coordinate the implementation of digital media plans
- Create and manage digital campaign budgets
- Negotiate and purchase digital advertising space
- Collaborate with internal stakeholders to deliver fully integrated campaigns
- Track digital campaign performance
- Analyze campaign metrics, prepare performance reports, and provide recommendations
- Monitor market trends and identify new digital opportunities
Requirements :-
- Bachelor's degree in communication, marketing, or advertising
- At least 4 years of digital marketing experience.
- Experience with campaign management and ad serving technology, including Google Analytics.
- Deep knowledge of paid search, display advertising, and social media advertising.
- Strong communication and presentation skills.
- Analytical thinking and problem-solving abilities.
- Organizational and time management skills.
- Highly passionate, collaborative, outgoing, creative media leader and thinker
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Duties and Responsibilities
Design and Review wireframes, and UI designs for the company website. Create social media posts including static posts, motion graphics & self-shot videos, explainer and product demo videos, and marketing collaterals viz. Brochures, emailers, standees, presentations, and any other collateral required.
Have a keen eye on more delicate details in design principles, concepts, layout, alignment, visualization, etc.
Work on Adobe XD, Photoshop, Illustrator, Canva, and other design tools to deliver prototypes, flows & ideas.
Keep coming up with new ideas, modern designs, styles, and concepts for the creatives.
Be responsible for meeting deliverables on time and in high quality.
Have an in-depth understanding of what we do as a company and put that neatly into designs
Have an eye for usability, minimalism, and simplicity.
- Minimum 2 years of development experience in WordPress theme and plugin development/customization. - Develop the custom plugins/modules or edit the existing plugins/modules to accommodate the requirements. - Good understanding and experience of HTML / CSS / JavaScript / jQuery. - Good in Coding, Debugging, Unit Testing & Documentation of Code and Application
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As the Engineering Lead , you will be responsible for outlining the company's technology vision and implementing the company’s technology strategies.
You will be expected to focus on the customer (which is also the company’s most important core value), end product and increasing revenue (P&L). You will have to evaluate and implement new systems and infrastructures and ensure that the team’s resources are aligned with the company's business goals from time to time.
What you will do:
Setting a technology focused vision to enable the company become the world’s number one ethnic wear company.
Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information.
Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs.
Outlining the technology research and development work and ensure that it is in line with company’s vision.
Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap.
Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations.
Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.).
Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures.
Acting as mentor to the technology team.
Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP.
Coordinating with third parties for integration of APIs/tools as per company requirements.
Ensuring no bugs and 100% up time of the website.
Understanding other team’s requirements, and delivering them on time.
Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives.
Managing technology budgets and time frames.
Staying on top of latest technology trends and industry developments.
Ensuring all technology practices adhere to regulatory standards, if required/any.
Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience.
Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon.
Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams.
Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase).
Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience.
Implementing and maintaining a new website for the company and POS using best in class technology infrastructure.
Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s).
Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure.
Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company.
Conducting Regular competitive landscape analysis and staying ahead of the curve.
Regularly assessing, appraising and training team members and help in building organisational capability.
What you need to have:
● Should have 8-12 years of working experience in a technological role. ● Ability to work independently. ● Prior experience or deep understanding of omni-channel business strategies. ● Strong Understanding/ Keen interest in technology/ automation. ● Strong Interpersonal skills. ● Hands on experience in managing teams and getting results. ● Should have worked on an ecommerce website, ERP and a CRM for a company. ● Strong analytical abilities and an empirical thought process. ● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment. ● Keen interest and prior experience in building systems and processes from the ground up. ● Deep understanding of business and business metrics. ● Ability to stretch long hours. ● Proactive approach to business problems. ● Ability to delegate efficiently. ● Excellent verbal and written communication. ● Should have strong knowledge of LAMP stack. ● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool. ● Should have worked on mobile applications and REST/SOAP APIs. ● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers. ● Should have worked on Agile framework. ● Excellent problem identification and solving abilities. ● Inquisitive bent of mind. ● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps. ● Should exhibit strong leadership abilities. ● Should understand Web Technologies.
QUALIFICATION AND EXPERIENCE
B-Tech/BE in Computer Science with 8 to 12 years of experience.
We're looking for a web developer with minimum 3 years of WordPress, HTML, CSS, Jquery and PHP experience.
Experience in WordPress development
Should able to develop dynamic HTML to WordPress theme integration Expertise
Demonstrable knowledge of web technologies including HTML5, CSS3, JQuery, AJAX ,Bootstrap and Wordpress etc.
As a WordPress developer, you will be involved in building world-class mobile-friendly WordPress websites, WordPress plugins and API integrations for clients across the globe and industries.
You will work either independently or in small teams and must be open to working in an open and flexible environment. We value accountability and willingness to learn more than anything.
We're looking for a creative Senior UI / UX Designer to join Akeed's Product team based in Muscat, Oman. As the Senior UI/ UX Designer you will extend upon and create the user interface and interaction of the Akeed mobile and the web applications we develop.
Akeed is revolutionizing the world of on-demand delivery for restaurants, groceries, sweetshops, flowers, beauty products, electronics etc in the Middle East with cutting-edge technologies. Ordering and getting delivery from your favorite local business has never been this cool, fun, or easy. Established in Oman in 2017 we've grown to over 50 employees and continuing to grow rapidly.
We're looking for exceptional talent that want to build something revolutionary! People that enjoy the challenge of solving problems that serve our customer's and client's needs. If you're looking to build something you will be proud of, this is the place for you.
What You'll Be Doing
As the Senior UI / UX Designer, you'll be responsible for:
UI Design: Create user interface designs, including mockups, prototypes, and specifications for a range of products and platforms using the latest tools
Leadership: Provide thought leadership, conduct design reviews and contribute to building a world-class team
Collaboration: Thrive in a collaborative environment with other designers, developers, and product managers, following a user-centric methodology. Support design decisions with a solid rationale and effective communication skills. Seek out and provide feedback on design work.
Discipline: Create exceptional design deliverables while meeting deadlines
Standards: Create, apply and promote internal and external UI/UX standards and best practices
Requirements
What you'll need to succeed:
3+ years of relevant industry experience within collaborative teams
A strong portfolio to highlight relevant experience (with at least one live app on the Apple and Play store)
Skilled with current design software (e.g. Sketch, Adobe Suite, InVision and others)
Extensive applied experience with mobile applications
Web and mobile design experience
Deep knowledge of visual design fundamentals
Benefits
What you’ll get in return:
You’ll benefit from working for one of Oman’s hottest startup.
Work in a culture that demands thinking, innovation and taking control
Make a direct impact and exponentially grow based on your performance
Be part of a great start-up with the opportunity to work alongside some of the best talent in the region that are building a product that disrupts.
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Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
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