Customer Success Team Lead | US Shift | Salesforce

Job Title: Senior Software Engineer - Backend

About the firm:

Sustainability lies at the core of Stantech AI. Our vision is to empower organizations to derive actionable insights—effectuating a smarter way of working. We operate on the premise that each client is unique and as such requires their own idiosyncratic solutions. Putting this principle into practice, we deliver tailor-made solutions to digitalize, optimize, and strategize fundamental processes underpinning client organizations. For more information, please refer to our website: www.stantech.ai

Job Description:

As a Senior Software Engineer at Stantech AI, you will play a pivotal role in designing, developing, and maintaining enterprise-grade backend services and APIs that cater to the unique needs of our clients. You will be a key member of our engineering team and will contribute to the success of projects by leveraging your expertise in Python, SQL, and modern DevOps practices.

Key Responsibilities:

• Design, develop, and maintain high-performance backend applications and RESTful APIs using Python FastAPI framework.
• Optimize and maintain relational databases with SQL (data modeling, query optimization, and sharding) to ensure data integrity and scalability.
• Create, configure, and manage CI/CD pipelines using GitLab CI for automated build, test, and deployment workflows.
• Collaborate with cross-functional teams (data scientists, frontend engineers, DevOps) to gather requirements and deliver robust, scalable, and user-friendly solutions.
• Participate in architectural and technical decisions to drive innovation, ensure reliability, and improve system performance.
• Conduct code reviews, enforce best practices, and mentor junior engineers.
• Troubleshoot, diagnose, and resolve production issues in a timely manner.
• Stay up-to-date with industry trends, emerging technologies, and best practices.
• Bonus: Hands-on experience with server-level configuration and infrastructure—setting up load balancers, API gateways, and reverse proxies.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of professional experience in backend development, with strong expertise in Python and SQL.
• Proven track record building and maintaining CI/CD pipelines using GitLab CI.
• Familiarity with containerization and orchestration technologies: Docker, Kubernetes.
• Solid understanding of software development lifecycle (SDLC) best practices, design patterns, and version control (Git).
• Excellent problem-solving, debugging, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Plus: Experience with front-end technologies (HTML, CSS, JavaScript) and cloud platforms (AWS, GCP, Azure).
• 
  

Financial Package:

Competitive salary in line with experience: ₹10–20 Lakhs per annum, contingent on qualifications and experience.

Hiring Now: International Voice Process (Entry-Level – Night Shift) 🌙

📍 Location: Kolkata (Work from Office)

🕐 Shift: Night Shift | 5 Days a Week

💼 Role: International Voice Process (Inbound)

👥 Open to: Freshers & Experienced Professionals (0–4 years)

💡 What We're Looking For:

Excellent communication skills in English

Willingness to work night shifts

Positive attitude and eagerness to learn!

💸 Salary & Incentives:

Experienced: Up to ₹35,000/month(negotiable)

Incentives: Up to ₹6 Lakhs based on performance

Daily Incentives!

🎁 Perks & Benefits:

Salary credited on the 1st of every month

Unlimited monthly incentives

24 paid leaves + 15 Comp Offs

Birthday Leave (or double pay if you choose to work)

Fast-track career growth opportunities

📞 Ready to Apply? Contact us today!

📱 Call/WhatsApp: eight zero one six zero nine nine seven eight eight

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

 About us:

http://www.productsup.com">Productsup provides an award-winning platform for feed management, product content syndication, marketplace integration, and seller onboarding. The platform empowers businesses to take complete control of their product data and break through the digital walls that hinder growth. With Productsup, businesses can syndicate content to digital marketing, shopping, or business channels, including Google, Amazon, Facebook, Walmart, and more. 

We are headquartered in Berlin, Germany, have entities in 5 different countries, and are in the process of setting up our Indian entity. Productsup is trusted by more than 800 businesses worldwide, including 5 Fortune 20 companies and market leaders like IKEA, Walmart, Superdry, and Rakuten.

We are proud that we have recently raised an additional 20 Million dollars in funding and that our employees enjoy working at Productsup, which is also shown by our Glassdoor and Kununu ratings.

About the role:

We’re looking for a hands-on Engineering Lead/Managing Architect for our API/Backend Development team. In this role, you’ll lead the effort to develop channels and APIs for our marketplace channels and scalable data pipelines, which process over 5 billion products a day.

In your first 6 months and beyond, you will:

• Learn the ins and outs of our platform, our codebase and our engineering processes
• Help build features for software that works with large data sets
• Play a key cross-functional role within our team of highly talented Javascript and PHP developers
• Develop solutions for high availability software
• Receive customer requests from the Product Team and develop solutions in the form of new features or products
• Debug and maintain APIs
• Work closely within the Platform team and with the API team to develop internal APIs and client-facing interfaces.

What you bring to the team:

• 2+ years of demonstrated Tech leadership experience.
• 7+ years of experience in PHP (good knowledge of Slim, Silex, or Symfony frameworks) and MySQL
• Some knowledge of integration architecture patterns such as scalable microservices, API gateways, API scalability
• Deep knowledge in APIs, web services, command-line programs, TDD, and SOLID design principles
• Good understanding of B2B SaaS products and experience dealing with big data
• Knowledge of developing and securing APIs
• Extended database experience in Elasticsearch, MongoDB or Couchbase
• Outstanding communication skills in English
• Educational background in IT or Computer Science is a plus

Benefits & Perks:

• Attractive Salary and benefits
• MacBook (latest version) for our new joiners
• A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
•  
• Employee referral bonuses
• High level of personal responsibility and impact

Explore more here

https://www.linkedin.com/company/productsup/">LinkedIn 

https://www.youtube.com/watch?v=olqMdYTBjHc">Life at Productsup

Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (:100 words).

1) Determine client needs and expectations and participate in the development of the overall client service plan. Analyse, develop, and implement information security programs, including organizational design and key processes for our clients as per plans

2)Design and develop cyber security strategies and programs for large and complex organizations

3)Define and implement cyber risk management structures, governance models, organizational transformations in the areas of cyber security

4)Develop security policies, processes, procedures. Map controls and compliance requirements. Responsible for risk assessments, gap analysis (against standards and benchmarks), risk mitigation strategy development.

4)Roll out the GRC Cybersecurity controls framework while balancing the approach with end user experience and compliance

5)Develop and tailor approaches, methods and tools to support clients cyber risk programs and initiatives

6)Provide strategic and operational advice in the areas of safeguarding critical information. Identify areas requiring improvement in the client's business processes to enable preparation of recommendations. 7)Evaluate, implement and operationalize security controls, define metrics for measure performance and establish a framework for continuous monitoring and improvement and Play substantive role in internal and external client relationship and communication

8)Interact with CxOs to define the roadmap for GRC strategy.

9Help build Cyber Transformation practice by getting involved in areas beyond engagement delivery such as pre-sales, RFP response, solution designing, competency development and Go to market strategies

10)Create or help create though leadership content in the emerging areas of Cyber Strategy and Risk Transformation .

Immediate Joiners

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on https://www.glassdoor.co.in/Reviews/Whatfix-Reviews-E1016569.htm" target="_blank">Glassdoor and our Customer obsession can be seen in our reviews on platforms like https://www.g2.com/products/whatfix/reviews" target="_blank">G2 Crowd & https://www.gartner.com/reviews/market/customer-communications-management-software/vendor/whatfix/product/whatfix" target="_blank">Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - http://www.sequoiacap.com/" target="_blank">Sequoia Capital || http://www.stellarisvp.com/whatfix-what-we-learnt-from-series-a-to-series-b-in-a-saas-business/" target="_blank">Stellaris || https://blogs.cisco.com/innovation/tomorrows-customer-experience-why-cisco-invested-in-whatfix" target="_blank">Cisco || https://eightroads.com/en/news/our-investment-in-whatfix" target="_blank">Eight Roads || http://www.helionvc.com/blog/we-are-pleased-collaborate-whatfix.html" target="_blank">Helion Ventures

“Hustle Mode ON” is something we live by.

Our Team:

The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure, or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world.  

RESPONSIBILITIES:

• Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks

You'll be a core member of the team.

Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.

REQUIREMENTS:

We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.

• 4 -12 years of professional front-end development experience
• Hands-on experience with Front end technologies - JavaScript, Typescript, HTML, CSS
• Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux is a huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming languages such as Java is strongly preferred 
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products, or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 1 yr in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understanding the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

Hiring Telecaller and Team lead

Tele calling

Follow up

Reporting

For Team lead : Managing team and handlling new hiring