Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
About
Company social profiles
Similar jobs
Android Development
Kotlin● Love for coding: A fanatic about writing beautiful and scalable code.
● A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful,
innovative and inventive.
● Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite
attention to detail, and are comfortable learning new technologies and systems.
● Team player: Knack for influencing without being authoritative. Pitch in wherever the
team needs help, from writing blog posts to supporting customers.
● Accountability: High sense of ownership for your code and relentlessness to deliver
projects with high business impact.
KEY QUALIFICATIONS
● BE/BTech in Computer Science or related field.
● You have a minimum 3+ years of Android development and a strong understanding of
building complex layouts using Android SDK.
KEY SKILLS
● Strong computer system analysis and design skills in current methodologies and
patterns including object-oriented programming, MVC, MVP, MVVM etc.
● Proficient in working with multi-threaded apps, XML, JSON, web services, Android
development tools, and SDK.
● Experience in Kotlin, Dagger2 and RXJava and third-party libraries and APIs.
● Skilled in writing Unit Tests and/or Test Driven Development (TDD) preferred.
- Develop and execute the company's content strategy, aligning it with business objectives and target audience.
- Create and curate engaging and compelling content across assets, including packaging, ads, social media, blogs, product descriptions, website etc.
- Ensure that the content produced reflects the appropriate tone, style, and messaging for the FMCG, Food, and Wellness industries
- Collaborate with marketing and design teams to plan and implement content strategies
- Take ownership and lead the management of the company's LinkedIn page to drive brand awareness and engagement on the platform.
- Apply SEO best practices to optimize content for search engines and improve visibility and organic traffic.
- Utilize market insights and data to identify content themes and topics that resonate with the target audience, and develop relevant content assets.
- Explore and implement automation tools and AI technology to streamline content creation processes.
- Monitor and analyze the performance of marketing campaigns and content initiatives
- Take overall responsibility for brand and company communication across various mediums and channels ensuring consistent messaging and brand voice.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptMinimum of 6 years of experience in software development. Proficiency in developing declarative and component-based SPAs using Vue.js. Experience with front-end technologies such as HTML, CSS, JavaScript, and TypeScript. Expertise in Vue.js, including Vuex for state management and Vue Router for navigation. Strong understanding of Java and experience with Spring Boot framework. Knowledge of RESTful APIs and microservices architecture. Knowledge of Spring Security framework for implementing authentication and authorization in Spring-based applications. Experience with Keycloak and access management solutions for securing web applications. Understanding of OAuth and OpenID Connect protocols for single sign-on (SSO) authentication. Ability to integrate and configure Keycloak with Spring Boot applications to manage user authentication and authorization. Experience with JSON Web Tokens (JWT) for secure transmission of authentication data between client and server. Bachelor's degree in Computer Science, Engineering, or related field.
Angular (2+)AngularJS (1.x)Javascript
HTML/CSSType, Location,
Full Time @ Anywhere in India
Desired Experience
3+ years
Job Description
What You’ll Do
- Taking an active role in architecting the solutions we build
- Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
- Working closely with the dispersed development team, client, and project manager in the SCRUM methodology
- Ensuring that programming practices and code quality are respected
- Supporting other engineers with your expertise when needed (knowledge sharing)
- Leading your colleagues’ growth and development
What you bring to the table
- 3+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
- Experience in developing web applications using Angular2+ and another modern framework
- Being comfortable HTML5 and CSS3
- Experience with version control systems, preferably Git
- Demonstrated tech leadership in a medium-sized team, and the ability to design a complex system
- Eagerness to learn and constantly improve yourself
- Being a team player focused on getting things done
1. Experience Requirements
Essential
· 10+ years of experience of Maintaining and Managing a Window Infrastructure environment
· 10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation
· 8+ years of experience of Exchange Server
· 5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.
· 5+ Previous experience within an Infrastructure Management role.
Desirable
· Exposure to virtualisation technologies VMWare and HyperV
· Exposure to virtualisation technologies such as Citrix
2. Knowledge Requirements
Essential
· 10+ years of knowledge of Windows Server 2012 and above.
· 10+ years of knowledge of Active Directory and Group Policy
· 8+ years of knowledge of MS exchange 2013 and above
· 5+ years of knowledge of HLD/LLD design exposure
· 5+ years of knowledge of AWS, Azure Administration
Desirable
· Knowledge of Citrix thin client & digital workspace.
· Knowledge of System Centre suite applications.
· Knowledge of patch management solution
3. Skill and Competency Requirements
Essential
· 5+ years administration of maintaining an enterprise windows environment
· 5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.
· 5+ years of experience of automation techniques/tools using Powershell.
· Strong interpersonal and communication skills (Oral & Written).
· Ability to work independently in a team.
· Good adaptability and flexibility.
· Confidence and decision making.
Desirable
· Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.
JavascriptSalesforce Commerce Cloud (SFCC / Demandware) platform.
• Overall 8+ years of Software development experience including a Minimum 3-4
years of real-world experience developing, deploying, scaling, and maintaining SFCC
based web apps
• Knowledge in cloud-based services and/or service-oriented architectures
• Productive in contemporary JavaScript development environments. Qualified
candidates have real-world experience in the development life cycles of complex single
page applications and are comfortable working with modern frameworks like Bootstrap,
React, NodeJS.
Salesforce developer
Exp: 7-9Years
Location: Noida & Hyderabad
-
Expertise and industry experience working with Salesforce (Lightning web components (LWC), Apex, SOQL, SOSL, Rest/SOAP/GraphQL Integration)
-
Salesforce Admin, Platform Developer 1 / Platform Developer 2 and Salesforce Service Cloud Certification
Google AnalyticsCoreway Solution is urgently looking for Digital Marketing Expert for our International clients.We are Ahmedabad based Web agency, providing full-fledged Web/mobile solutions to clients from more than 20 countries. We want the great mind to join our team.
We don't just offer Job, but we offer Career.
Responsibilities:
- Candidate will be responsible to plan and execute all web, SEO/SEM, marketing database, email and social media strategy and activities
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Candidate will have to manage the Digital Marketing team
- They will report directly to the CMO
Requirements:
- Proven working experience of more than 3 years with full digital marketing consisting of organic and paid.
- Must have experience with SEO/SEM, SMO/SMM, CRO
- Solid knowledge of website analytics tools (e.g., Google Analytics / Heatmap etc)
- Strong Knowledge in of paid ads like Google ads, Facebook ads, Instagram ads
- Management skills are required to manage team of SEO/SMO/Content writers
Today we partner with 400+ organizations to extend financial assistance to their members and this number is growing every single day. Our go to market efforts are concentrated in high density industrial clusters where we develop a network or partners and foster local community relationships.
We are an early-stage Startup with Seed Funding from reputed VCs and Angel Investors and have a credible roadmap for future fundraising.
What we offer:
Your Role in Our Journey :
If you live and breathe community engagement and marketing, we have something that will excite you. We're looking for a flexible and versatile growth marketer who will develop and manage community engagement programs across online & offline channels, support business objectives, drive acquisition, provide sales support, and advance brand building.
Your Responsibilities :
- Own Findeed Branding across online and offline platforms including messaging, positioning, and PR strategies
- Ideate and implement high-leverage user growth experiments focused around building growth loops and driving our flywheel
- Design and Execution of Community Outreach Campaigns/Events to drive Growth outcomes and customer retention including growth loops like referrals and events
- Work closely with sales and support team to build & optimize go-to-market strategy & drive its operations
If you are passionate about working in these areas and looking to play a key part in driving a start-up's growth, we would love to talk to you.
What are the requirements and qualifications?
- You are right for this role if you can think of a 100 ways to take a product to market & but also prioritise 3 & roll up your sleeves to drive them.
- Further, if you have real history driving growth, strong user adoption and great engagement. Ideally you would have 2-5 years of experience.
- If you don't, you could yet be right if you can collaborate effectively across teams, understand growth flywheels, are itching to build one and think your current role in marketing is really restrictive.
- You should love data, be both analytical & creative at the same time and should enjoy a dynamic work environment, experimenting & rolling up your sleeves to get things done.
- In addition to English, proficiency in more than one Hindi, Kannada and Tamil will be extremely advantageous as we expect the campaigns to be executed in these languages.
ScalaRequirements:
- Academic degree (BE / MCA) with 3-10 years of experience in back-end Development.
- Strong knowledge of OOPS concepts, Analyzing, Designing, Development and Unit testing
- Scala technologies, AKKA, REST Webservices, SOAP, Jackson JSON API, JUnit, Mockito, Maven
- Hands-on experience with Play framework
- Familiarity with Microservice Architecture
- Experience working with Apache Tomcat server or TomEE
- Experience working with SQL databases (MySQL, PostgreSQL, Cassandra), writing custom queries, procedures, and designing schemas.
- Good to have front end experience (JavaScript, Angular JS/ React JS)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon