Customer Success Team Lead | US Shift | Salesforce
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Screen Magic Mobile Media Pvt. Ltd.
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Position : Full Stack Developer (Python + React.js)
Location : Gurgaon (Work From Office, 6 days a week)
Employment Type : Full-Time
Role Overview :
We are seeking a highly skilled and motivated Full Stack Developer with expertise in Python and React.js to join our dynamic team in Gurgaon. The ideal candidate will have a strong foundation in backend and frontend development, a passion for building scalable applications, and the ability to thrive in a collaborative environment.
Key Responsibilities :
- Design, develop, and maintain scalable web applications using Python for the backend and React.js for the frontend.
- Build RESTful APIs and integrate third-party APIs to enhance application functionality.
- Collaborate with cross-functional teams, including designers and other developers, to deliver robust software solutions.
- Optimize applications for maximum speed, scalability, and responsiveness.
- Write clean, maintainable, and testable code following industry best practices.
- Debug and resolve technical issues across the stack.
- Stay updated with emerging technologies and contribute to improving existing development processes.
Required Skills and Qualifications :
- Experience: 3+ Years of professional experience as a Full Stack Developer.
- Backend Expertise: Strong proficiency in Python (Django/Flask/FastAPI).
- Frontend Expertise: In-depth knowledge of React.js, HTML5, CSS3, and JavaScript (ES6+).
- Database Management: Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).
- Version Control: Proficiency in using Git for version control.
- Development Practices: Familiarity with Agile methodologies, CI/CD pipelines, and test-driven development (TDD).
- Problem-Solving: Strong analytical and problem-solving skills.
- Communication: Excellent communication and teamwork skills.
Preferred Qualifications
- Experience with Docker, Kubernetes, or cloud platforms such as AWS, GCP, or Azure.
- Familiarity with GraphQL and WebSockets.
- Knowledge of UI/UX design principles.
What We Offer
- Competitive salary package.
- Opportunity to work on exciting and challenging projects.
- Collaborative and inclusive work environment.
- Career growth and skill development opportunities.
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No. of Position: Multiple
Qualifications: B. Tech / M. Tech / MCA
Work Timings: 1:30 PM IST to 10:30 PM IST
Functional Area: Software Development
We are looking for a highly motivated and talented Software (Python) Developer to join our team and help build the components of the solutions. The ideal candidate is a versatile self-starter with a background in Python development. The Software Engineers responsibilities include designing and developing software for an large scale application that is hosted in AWS/Azure cloud platform.
Key Responsibilities
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- Knowledge of reactJS to be a Full-stack developer is a plus.
- Experience in visualization tools such as Tableau and Power BI is a plus.
Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
ROLE REQUIREMENTS:
- Experience of 5+ years working as a Quality Assurance Analyst
- Experience with test management tools such as Quality Centre, JIRA, ADO.
- Knowledge of automation tools like Selenium
- Knowledge of Non-Functional testing - Accessibility, Performance
- Educated to degree level, ideally in Computer Science
- ISEB certification in Testing (intermediate level) is advantageous
- Experience in participating in process change is advantageous
- Experience testing commercial websites in a creative and/or agency environment is advantageous
- Experience testing native iOS and Android applications is advantageous
QUALIFICATIONS & CHARACTERISTICS
- 5+ years’ industry experience.
- Analytic and positive mindset with a personable and professional approach.
- Sharp attention to detail and a passion for new technology.
- Professional written and verbal communication.
Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.
This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
What you will do:
- Managing various accounting transactions of the company by preparing and maintaining financial records and financial statements
- Managing various accounting activities which include, but not limited to, reconciliation of bank statements, accounts receivable, accounts payable, calculation of taxes and filing tax returns etc
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- Overseeing and Implementing accounting systems and processes and also communicating any technical issues related to the same
- Reviewing and handling monthly, quarterly and annual closings
- Preparing financial reports, in regular intervals, to facilitate decision-making
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What you need to have:- CA is a must and relevant work experience of 3 – 5 years is also required
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Developing language skills are very important for the overall growth of a child and more so when it comes to learning the English language. Our client is an edtech startup that has designed a product for children aged 3-12, making them proficient in reading, writing and speaking English.
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What you will do:
- Understanding our current platform and building confidence by working closely with cross-functional stakeholders
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- Scaling to a revenue of 7L per month with the current courses that we run
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Desired Candidate Profile
What you need to have:- 3 years of Inside Sales (CBC selling)- High Ticket Value
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PythonAbout Us
Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.
Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.
Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.
About the Role:
Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.
This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations
Reporting to: Director, Analytics
Job Location: Jaipur
Experience Required: 4-6 years
What You’ll Do
- Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
- Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
- Strive towards building mini business intelligence products that add value to the client base
- Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.
What You’ll Need
- Masters in business/behavioral economics/statistics with a strong interest in marketing technology
- Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
- Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
- Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
- Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
- Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
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- Experience working with a visualization tool (preferably, but not restricted to Tableau)
- Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
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- Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
- As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
- Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
- Able and willing to relocate to Jaipur post pandemic.
Benefits:
- Medical Coverage, to keep you and your family healthy.
- Compensation that stacks up with other tech companies in your area.
- Paid vacation days and holidays to rest and relax.
- Healthy lunch provided daily to fuel you through your work.
- Opportunities for career growth and training support, including fun team building events.
- Flexibility and a comfortable work environment for you to feel your best.
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Full Stack Developer - Averlon