Screen Magic Mobile Media Pvt. Ltd.
www.screen-magic.comFounded :
2008
Type :
Services
Size
Stage :
Bootstrapped
About
SMS-Magic provides intelligent text messaging solutions for business. We are the most recommended text messaging application on the Salesforce AppExchange platform. We empower SMS messaging users to engage, win and retain more buyers, creating strong relationships that drive sustainable competitive advantage.Converse is the industry’s first intelligent messaging platform for business, offering advanced capabilities proven with more than 1,800 global customers.We’ve demonstrated our value with customers across industries including retail, financial services, technology, recruiting, education, non-profits, and more. Our clients range from small and mid-size businesses to large enterprises..We are headquartered in Pune, India and have a strong presence in Nevada, USA & Sidney, Australia. A growing team of 90+ professionals forms the backbone that delivers the industry’s first intelligent text messaging solutions.We invite you to join us in exciting journey to create a successful product company from India.We have several opportunities :-1) Sr Dev Ops / Cloud Engineer (India)2) Inside Sales Manager (India)3) Account Manager (India)4) Tech Product Manager (India)5) Technical Content Writer (India)6) Inside Sales (India)7) Customer Support (Execs)8) Salesforce Solution Architects9) Sr Python Developers10) Jr Python Developers11) Salesforce Developers12) Full-time Internships (design, software development, QA, support)Feel free to apply here -https://www.sms-magic.com/jobs/
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Company social profiles
Jobs at Screen Magic Mobile Media Pvt. Ltd.
at Screen Magic Mobile Media Pvt. Ltd.
4 recruiters
Posted by Nikita Bobade
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Pune
5 - 10 yrs
₹10L - ₹13L / yr
Salesforce
Customer Success
Salesforce.com
Technical support
Customer Relationship Management (CRM)
+3 more
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
NCR (Delhi | Gurgaon | Noida)
5 - 8 yrs
₹8L - ₹12L / yr
React.js
Angular (2+)
Redux/FluxRESTful APIs
JSON
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Integrating Backend APIs with User interfaces
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token, Auth 2.0 etc
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git
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