Screen Magic Mobile Media Pvt. Ltd.
https://screen-magic.comAbout
Company social profiles
Jobs at Screen Magic Mobile Media Pvt. Ltd.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Skills:
- Very good communication skills
- Experience of managing customer support team of atleast 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
Responsibilities:
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Integrating Backend APIs with User interfaces
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token, Auth 2.0 etc
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git
Similar companies
About the company
Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
Jobs
5
About the company
Jobs
2
About the company
Oddr is the legal industry’s only AI-powered invoice-to-cash platform. Oddr’s AI-powered platform centralizes, streamlines and accelerates every step of billing + collections— from bill preparation and delivery to collections and reconciliation - enabling new possibilities in analytics, forecasting, and client service that eliminate revenue leakage and increase profitability in the billing and collections lifecycle.
www.oddr.com
Jobs
9
About the company
Jobs
2
About the company
Jobs
0
About the company
Jobs
9
About the company
Designbyte Studio is a digital design and development studio focused on building clean, modern, and reliable web experiences. We work closely with startups, creators, and growing businesses to design and develop websites, user interfaces, and digital products that are simple, functional, and easy to use.
Our approach is practical and detail-driven. We believe good design should be clear, purposeful, and aligned with real business goals. From concept to launch, we focus on quality, performance, and long-term value.
Jobs
1
About the company
Jobs
13
About the company
At Xenspire Group, we are on a mission to revolutionize the hiring and talent industry through science, technology, and a deep understanding of our clients' needs.
Our global talent solutions are designed to foster growth and innovation across multiple sectors, making us a trusted partner for enterprises and individuals alike.
We prioritize the personal touch in every interaction, ensuring a smooth, transparent journey for job seekers while empowering companies to find the right talent quickly. By revolutionizing the way we connect, we are building a future where hiring is effortless, intuitive, and focused on mutual success.
Stay updated with our latest insights on #workforceoptimization, #talentsolutions, #innovation, #salesops #revops #socialresponsibility, and the #futureofwork.
Together, let's build a brighter future!
Jobs
0
About the company
Jobs
1
