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About FamePilot
FamePilot is a leading SaaS platform specializing in customer experience management, online reputation management, and AI-driven insights for businesses. We help businesses enhance their brand presence by analyzing customer feedback, automating responses, and improving service quality.
Job Overview
As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their desired outcomes using FamePilot’s platform. You will act as a trusted advisor, helping customers maximize value from our product, resolve concerns, and drive retention and growth.
Key Responsibilities
- Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition to the platform.
- Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
- Proactive Support & Issue Resolution: Identify and resolve customer challenges, ensuring timely follow-ups and escalations when necessary.
- Product Adoption & Engagement: Encourage product adoption by educating clients on new features, best practices, and use cases.
- Customer Retention & Renewals: Monitor customer health metrics, identify risks, and implement strategies to improve retention and reduce churn.
- Feedback & Insights: Gather customer feedback and collaborate with product and engineering teams to drive improvements.
- Cross-Selling & Upselling: Identify expansion opportunities and work with the sales team to drive revenue growth.
- Reporting & Documentation: Maintain accurate customer records, reports, and documentation in CRM tools.
Required Skills & Qualifications
- 2-5 years of experience in customer success, account management, or a related role in a SaaS company.
- Strong communication and relationship-building skills.
- Ability to analyze customer needs and provide tailored solutions.
- Experience using CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).
- Basic understanding of SaaS business models and customer retention strategies.
- Problem-solving mindset with the ability to handle escalations.
- A proactive and customer-first approach.
Preferred Qualifications
- Experience in customer experience or online reputation management SaaS.
- Familiarity with WhatsApp API, Power BI, or other analytics tools.
- Prior experience working with multi-location businesses such as restaurants, hotels, or retail chains.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work with a fast-growing SaaS company.
- Learning and development programs.
- Flexible work environment.
Join us and help businesses enhance their online reputation and customer experience with FamePilot!

ABOUT THE ROLE:
Job Description:
Overview:
We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure,
API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps
practices. The ideal candidate will have a minimum of 5+ years of experience, showcasing a
comprehensive skill set and a track record of successful project delivery. This role requires
proficiency in cloud services, a deep understanding of DevOps principles, and experience with
database management. Additionally, cloud migration experience is considered a valuable asset.
Key Responsibilities:
• Technical Leadership:
• Lead and inspire a cross-functional team, providing technical guidance and
support.
• Ensure the successful implementation of technical solutions aligned with project goals and timelines.
• Microservices Architecture:
• Design and implement scalable and modular micro-services architecture.
• Enforce best practices in micro-services development, deployment, and
monitoring.
• Cloud Infrastructure and DevOps:
• Architect, deploy, and manage cloud infrastructure on platforms such as AWS, Azure, or Google Cloud.
• Demonstrate strong DevOps practices to streamline development, testing, and deployment processes.
• API Integrations:
• Develop and integrate APIs for seamless communication between system components.
• Prioritize security and reliability in API integrations.
• Networking:
• Design and implement network solutions for distributed systems.
• Troubleshoot and optimise network performance.
• Programming Skills:
• Proficiency in Python for backend development. Django or flask framework.
• Collaborate with the development team to ensure code quality and
adherence to best practices.
• Database Management:
• Design and optimise database schemas for performance and scalability.
• Experience with both SQL and NoSQL databases.
Mandatory Skills:
• Cloud services expertise any one (AWS, Azure, Google Cloud).
• Strong understanding and application of DevOps principles.
• Database management experience.
Preferred Skills:
• Cloud migration experience.
• Certification in relevant cloud platforms.
• Familiarity with containerisation, CI/CD and orchestration tools (Docker, Jenkins,
Kubernetes).
Qualifications:
• Bachelor's or higher degree in Computer Science, Engineering, or a related field.
• Minimum of 5+ years of experience in a technical leadership role.
• Proven expertise in micro-services architecture, cloud infrastructure, API
integrations, networking, Python, and database technologies.
ABOUT THE COMPANY:
FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual
credit facilities. The solution provides a 100% digital and paperless quick, transparent and secure
way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment
options.
We're a company that strongly believes in teamwork, design, creativity and tech. We love to build
the best possible Financial Tech products that make the world a better place.
WHAT HAPPENS NEXT?
If selected for an interview, you will hear directly from someone from the HR department, usually
within a week of the closing date.
About Company:
The Organisation transform individuals and teams through holistic, heart-centric and engaging learning experiences that unleash their true potential and help organizations achieve business outcomes. We create customized, strong impact training programs that are conceptualized, designed and delivered by a core team of senior professionals.
Role & Responsibilities:
- Looking for someone who can think creatively about packaging marketing messages and is passionate about the brand.
- Experience in a marketing, communications or internal communications role with a marketing mindset is expected.
- The candidate will handle our communication portfolio, hence good problem solving, writing, administrative and PR skills are a must. Experienced into Lead Generation, Marketing, Advertising, Social Media Marketing, Digital Advertising, Database Generation,B2B Sales.
- Plan, organize, and implement market survey to obtain data that provides insight to market trends and consumer requirements.
- Interpret data obtained from market research/survey to produce results useful in taking effective business decisions.
- Carry out demographic surveys to identify potential customers.
- Contact potential customers through emails, calls, and home visits to create product/service awareness.
- Employ knowledge of company goals in carrying out marketing operations.
1. Monitoring & Reconciliation of Sales data between Queuebuster & Navision
2. Co-ordination with Vendor for support issues
3. Daily monitoring of Sales and Stock Transfer Schedulers
4. Sales posting for all stores in CVPL & RARL
5. New Store setup, Location Creation in Navision
6. Finance related setups in Navision in co-ordination with Finance team.
7. Navision training to HO, warehouse and Store Team.
8. Handling User support queries of Navision
9. New enhancement analysis, downloading the requirement to vendor.
10. Testing of New enhancement in Navision.
11. Knowledge of Supply chain management and Finance.


Exp Req: 1-3yrs
Location: MI Road, Jaipur
We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.
Roles And Responsibilities
- Strong experience in building UI and Backend process, APIs using PHP and CI technology stack
- Excellent knowledge and experience of CodeIgniter CI
- Good core knowledge of HTML5, CSS3, jQuery, and Bootstrap
- Good knowledge and experience in MySQL
- Good experience in the build and deployment process
Skills Required:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.

Job Description:
Strong on C++, Linux Background
Strong on Algorithms
Hands on experience on Data Structure & Multithreading




