Community Manager at Cowerkz · Pune · 1 - 3 years · ₹2L - ₹3L / yr · Raised funding · Posted 25 Jan 2020
Community Management-
- Create a friendly environment to facilitate high member satisfaction
- Be thoughtful while interacting with members.
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organizations and their individual members.
- Foster a sense of inclusivity where fresh ideas are welcome
- Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
- Oversee new member onboarding and member moves out of the space
Events Planning and Execution-
- Build a quarterly calendar of coworking events that engages all stakeholders:
- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
- Manage to the allotted budget
- Present our community professionally
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
Business Development-
- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
- Conduct tours for prospective members
- Contact the local press and community leaders to generate interest in COWERKZ.
- Maintain a positive relationship with key vendors and our landlord
Facilities and Space Management-
- Manage all centre operations to the satisfaction of members
- Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
- Keep members aware of facilities issues that may impact them
- Utilize a variety of coworking software applications manage the space and membership
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
Data accuracy-
- Ensuring member data is updated and is current in the cowork platform
- Ensuring lead data is updated in the CRM platform
- Ensuring Community Data is being updated in the events database
Experience and Requirements
- 2 years experience with increasing responsibility in either a sales or customer service role
- Experience in co -curricular activities a plus.
- Demonstrated project management skills
- Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
- Experience with written content generation in a business environment and basic graphic design skills are a plus
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. Ability to speak additional language is a plus.
- A high level ethics, empathy and dependability
Qualifications
- Bachelor's degree or equivalent
Shubham Vishwakarma
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