Pune
1 - 3 yrs
₹2L - ₹3L / yr
Full time
Skills
Community Management
Operations
Sales
Customer Relationship Management (CRM)
Operations management
Community Management-
- Create a friendly environment to facilitate high member satisfaction
- Be thoughtful while interacting with members.
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organizations and their individual members.
- Foster a sense of inclusivity where fresh ideas are welcome
- Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
- Oversee new member onboarding and member moves out of the space
Events Planning and Execution-
- Build a quarterly calendar of coworking events that engages all stakeholders:
- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
- Manage to the allotted budget
- Present our community professionally
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
Business Development-
- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
- Conduct tours for prospective members
- Contact the local press and community leaders to generate interest in COWERKZ.
- Maintain a positive relationship with key vendors and our landlord
Facilities and Space Management-
- Manage all centre operations to the satisfaction of members
- Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
- Keep members aware of facilities issues that may impact them
- Utilize a variety of coworking software applications manage the space and membership
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
Data accuracy-
- Ensuring member data is updated and is current in the cowork platform
- Ensuring lead data is updated in the CRM platform
- Ensuring Community Data is being updated in the events database
Experience and Requirements
- 2 years experience with increasing responsibility in either a sales or customer service role
- Experience in co -curricular activities a plus.
- Demonstrated project management skills
- Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
- Experience with written content generation in a business environment and basic graphic design skills are a plus
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. Ability to speak additional language is a plus.
- A high level ethics, empathy and dependability
Qualifications
- Bachelor's degree or equivalent
Read more
About Cowerkz
Founded
2019
Type
Size
0-20
Stage
Raised funding
About
Cowerkz is one of Pune's most thoughtfully designed co-working space. With vibrant interiors and abundance of natural light it fosters energy and collaboration among the members. We run a number of community engagement events and provide incubation services as well to your start-ups.
We take care of running the office so that our clients can focus on their work.
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We have thus far worked on initiatives which have impacted millions of school children, college-going youth, police, rural housewives, youth in slums, etc. on areas as diverse as awakening self-esteem and an i-can attitude, nutrition education, behavioral change in AIDS, improved engagement with customers and citizens, etc.
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Focus groups include university students, public services, teachers and other members of the education sector, and healthcare sector.
As an intervention leader, you will be responsible for scaling the initiative, which includes:
1. Putting together multi-stakeholder projects involving large public and government institutions, funding agencies/ corporate CSR, and the Foundation.
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