Community Manager

at Cowerkz

Community Manager

Cowerkz

Company

Home

Community Manager

at Cowerkz

Posted by Veer Desai

1 - 3 yrs

₹2L - ₹3L / yr

Pune

Skills

Community Management

Operations

Sales

Customer Relationship Management (CRM)

Operations management

Community Management-

Create a friendly environment to facilitate high member satisfaction
Be thoughtful while interacting with members.
Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
Seek out information about the business and personal objectives of tenant organizations and their individual members.
Foster a sense of inclusivity where fresh ideas are welcome
Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
Oversee new member onboarding and member moves out of the space

Events Planning and Execution-

Build a quarterly calendar of coworking events that engages all stakeholders:
Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
Future members: Lead generation and sales-related events
Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
Manage to the allotted budget
Present our community professionally
With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup

Business Development-

With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
Conduct tours for prospective members
Contact the local press and community leaders to generate interest in COWERKZ.
Maintain a positive relationship with key vendors and our landlord

Facilities and Space Management-

Manage all centre operations to the satisfaction of members
Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
Keep members aware of facilities issues that may impact them
Utilize a variety of coworking software applications manage the space and membership
Make recommendations to the owners about new features or perks that will entice members
Submit maintenance tickets for repairs to the facility and key equipment
Ensure cleaning is conducted to spec

Data accuracy-

Ensuring member data is updated and is current in the cowork platform
Ensuring lead data is updated in the CRM platform
Ensuring Community Data is being updated in the events database

Experience and Requirements

2 years experience with increasing responsibility in either a sales or customer service role
Experience in co -curricular activities a plus.
Demonstrated project management skills
Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
Experience with written content generation in a business environment and basic graphic design skills are a plus
Interest in working independently with only occasional interactions with the owners
Fluent in English. Ability to speak additional language is a plus.
A high level ethics, empathy and dependability

Qualifications

Bachelor's degree or equivalent

Community Management-

Create a friendly environment to facilitate high member satisfaction
Be thoughtful while interacting with members.
Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
Seek out information about the business and personal objectives of tenant organizations and their individual members.
Foster a sense of inclusivity where fresh ideas are welcome
Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
Oversee new member onboarding and member moves out of the space

Events Planning and Execution-

Build a quarterly calendar of coworking events that engages all stakeholders:
Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
Future members: Lead generation and sales-related events
Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
Manage to the allotted budget
Present our community professionally
With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup

Business Development-

With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
Conduct tours for prospective members
Contact the local press and community leaders to generate interest in COWERKZ.
Maintain a positive relationship with key vendors and our landlord

Facilities and Space Management-

Manage all centre operations to the satisfaction of members
Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
Keep members aware of facilities issues that may impact them
Utilize a variety of coworking software applications manage the space and membership
Make recommendations to the owners about new features or perks that will entice members
Submit maintenance tickets for repairs to the facility and key equipment
Ensure cleaning is conducted to spec

Data accuracy-

Ensuring member data is updated and is current in the cowork platform
Ensuring lead data is updated in the CRM platform
Ensuring Community Data is being updated in the events database

Experience and Requirements

2 years experience with increasing responsibility in either a sales or customer service role
Experience in co -curricular activities a plus.
Demonstrated project management skills
Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
Experience with written content generation in a business environment and basic graphic design skills are a plus
Interest in working independently with only occasional interactions with the owners
Fluent in English. Ability to speak additional language is a plus.
A high level ethics, empathy and dependability

Qualifications

Bachelor's degree or equivalent

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About Cowerkz

Founded :

2019

Type

Size :

0-20

Stage :

Raised funding

About

Cowerkz is one of Pune's most thoughtfully designed co-working space. With vibrant interiors and abundance of natural light it fosters energy and collaboration among the members. We run a number of community engagement events and provide incubation services as well to your start-ups. We take care of running the office so that our clients can focus on their work.

Connect with the team

Veer Desai

Connect

Company social profiles

Similar jobs

Project Manager

at Kapture CX

1 video

Posted by Mamta Minz

Bengaluru (Bangalore)

5 - 15 yrs

₹7L - ₹20L / yr

Project Management

Software implementation

Project delivery

Workflow

SDLC

+7 more

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Position Overview:

Key Skills:

5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
Analytical and problem-solving skills to identify and address project risks and issues proactively.
Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Ad Ops

at Verse Innovation Pvt Ltd

3 recruiters

Posted by Khushboo Jain

Bengaluru (Bangalore)

1 - 3 yrs

₹3L - ₹6L / yr

MS-Excel

Operations

Double Click for Publisher (DFP)

Advertising

DFA

+1 more

Skill Sets:

· Familiarity with commercial ad serving platforms such as OpenX, DFP, DFA etc.

· Excellent presentation and storytelling skills with PowerPoint.

· Experience with Excel/Pivot tables.

· Excellent diagnostic skills.

· Technical acumen to understand how to design campaigns that optimize the use of our tech platform.

· Superior time management and multi-tasking skills.

· Willingness to do whatever it takes to get the job done.

Job Location - Verse Innovation, Helios Business Park, 11th Floor, Wing E, Outer Ring Rd, Kadubeesanahalli, Bengaluru, Karnataka 560103

Skill Sets:

· Familiarity with commercial ad serving platforms such as OpenX, DFP, DFA etc.

· Excellent presentation and storytelling skills with PowerPoint.

· Experience with Excel/Pivot tables.

· Excellent diagnostic skills.

· Technical acumen to understand how to design campaigns that optimize the use of our tech platform.

· Superior time management and multi-tasking skills.

· Willingness to do whatever it takes to get the job done.

Job Location - Verse Innovation, Helios Business Park, 11th Floor, Wing E, Outer Ring Rd, Kadubeesanahalli, Bengaluru, Karnataka 560103

Head Of Operations

at Fast Growing Ethnic Wear Brand

Agency job

via Unnati by Sarika Tamhane

Delhi, Gurugram, Noida

10 - 15 yrs

₹12L - ₹15L / yr

Operations

Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.

Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Head Of Operations, you will be responsible for setting up robust processes, metrics and reports across all teams under your purview and ensuring adherence to the same.

What you will do:

Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
Bringing in more robust quality measures to the entire production process - from procurement to finishing
Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
Ensuring that the processes and their interface with technology stays updated with changing times
Submitting pricing proposals and production cost estimates
Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

What you need to have:

MBA/ Masters in Supply Chain/ Planning/Production/ Operations
Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
12+ years of relevant experience (preferable)

Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.

As a Head Of Operations, you will be responsible for setting up robust processes, metrics and reports across all teams under your purview and ensuring adherence to the same.

What you will do:

Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
Bringing in more robust quality measures to the entire production process - from procurement to finishing
Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
Ensuring that the processes and their interface with technology stays updated with changing times
Submitting pricing proposals and production cost estimates
Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

What you need to have:

MBA/ Masters in Supply Chain/ Planning/Production/ Operations
Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
12+ years of relevant experience (preferable)

Head – Product

at Fintech Pioneer | GGN

Agency job

via Unnati by Astha Bharadwaj

NCR (Delhi | Gurgaon | Noida)

10 - 15 yrs

₹50L - ₹70L / yr

Product Management

product manager

Product Strategy

product strategist

Product owner

+9 more

Join a leading MCommerce company, set your career on a flight towards success and growth.

Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.

As a Head - Product, you will be responsible for driving product strategy for both Store & EPS creating growth opportunities for small businesses.

What you will do:

Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
Conceptualizing and building a rapidly scalable payment and lending platform.
Understanding and planning based on the market and competitive landscape benchmarks.
Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
Driving innovations to all elements of the seller experience to improve their business results post-implementation.
Build the product strategy to achieve business objectives.
Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
Collaborating with the engineering team for the implementation of the product requirements.
Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
Being responsible for overall P&L of the products being rolled out for both Store and EPS.
Understanding the market and build business cases for new product opportunities.
Working closely with the cross-functional team to execute the business goals and end-user needs.

What you need to have:

Business Acumen:

Exposure to managing product lifecycle right from ideation to launch.
Understanding of how to track the market, competition, emerging trends etc.
In-depth understanding of technology and tools like CRM etc.
User-centric, UI/ UX led approach.
Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.

Team Management:

Experience in building and scaling the product team.
Experience in leading a team of Business Analysts and/or Product Managers.
Ability to align teams to ensure collaboration and growth.
Ability to inspire the team about the product stack the company is building.

Start-up mindset:

Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
Comfort with being the hustler to get things done.
Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.

Qualification:

MBA/PGDM from Tier 1 B – School
Experience of working in hyper-growth start-up
Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
Market place and /or Payments expert with strong domain knowledge.
Prior background in building tech products at scale.
Proven ability to drive business metrics using technology and product.
Passion for creating seamless and engaging user experiences.
Curious about metrics, execution processes, macro trends.

Join a leading MCommerce company, set your career on a flight towards success and growth.

As a Head - Product, you will be responsible for driving product strategy for both Store & EPS creating growth opportunities for small businesses.

What you will do:

Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
Conceptualizing and building a rapidly scalable payment and lending platform.
Understanding and planning based on the market and competitive landscape benchmarks.
Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
Driving innovations to all elements of the seller experience to improve their business results post-implementation.
Build the product strategy to achieve business objectives.
Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
Collaborating with the engineering team for the implementation of the product requirements.
Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
Being responsible for overall P&L of the products being rolled out for both Store and EPS.
Understanding the market and build business cases for new product opportunities.
Working closely with the cross-functional team to execute the business goals and end-user needs.

What you need to have:

Business Acumen:

Exposure to managing product lifecycle right from ideation to launch.
Understanding of how to track the market, competition, emerging trends etc.
In-depth understanding of technology and tools like CRM etc.
User-centric, UI/ UX led approach.
Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.

Team Management:

Experience in building and scaling the product team.
Experience in leading a team of Business Analysts and/or Product Managers.
Ability to align teams to ensure collaboration and growth.
Ability to inspire the team about the product stack the company is building.

Start-up mindset:

Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
Comfort with being the hustler to get things done.
Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.

Qualification:

MBA/PGDM from Tier 1 B – School
Experience of working in hyper-growth start-up
Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
Market place and /or Payments expert with strong domain knowledge.
Prior background in building tech products at scale.
Proven ability to drive business metrics using technology and product.
Passion for creating seamless and engaging user experiences.
Curious about metrics, execution processes, macro trends.

Operations Manager

at SpringHouse Coworking Private Limited

1 recruiter

Posted by Vedant Gupta

Noida, NCR (Delhi | Gurgaon | Noida)

0 - 5 yrs

₹2L - ₹3L / yr

Operations

Vendor Management

Logistics

Supply Chain Management (SCM)

Fulfillment

Overall Maintenance and Upkeep of Hubs
Procurement
Project Management
Preventive Maintenance
Supervision

Manager - Rehabilitation

at Nightingales Home Health Services

2 recruiters

Posted by Latha Rao

Bengaluru (Bangalore), Hyderabad, Mumbai

8 - 14 yrs

₹6L - ₹7L / yr

Operations

Retail operations

P&L Management

Clinical Operations

MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY
OR MHA

FINANCE MANAGEMENT

v Monitor and achieve the budgeted Profit and Loss (P&L).

v Develop forecasts, financial objectives and business plans.

OPERATIONS MANAGEMENT

v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.

v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads.

v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.

v Complete end of the day sign off for all the services scheduled for the day.

v Oversee inventory Management for smooth patient care operations.

PEOPLE MANAGEMENT

v Maintain the optimum manpower through the interaction with the functional leads and HR.

v Provide leadership and guidance to Supervisors and Physiotherapists in the team.

v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.

v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.

v Guide the employees and be responsible to take corrective actions when required including discipline.

QUALITY MANAGEMENT

v Regularly audit electronic medical records for all the patients who are assessed and treated.

v Ensure all the quality Audits are adhered to and audit score maintained.

v Conduct supervisory visits in patients home to check quality of services rendered.

v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.

v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.

v System compliance with Quality as per the company norms, SOPs.

MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY
OR MHA

FINANCE MANAGEMENT

v Monitor and achieve the budgeted Profit and Loss (P&L).

v Develop forecasts, financial objectives and business plans.

OPERATIONS MANAGEMENT

v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.

v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads.

v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.

v Complete end of the day sign off for all the services scheduled for the day.

v Oversee inventory Management for smooth patient care operations.

PEOPLE MANAGEMENT

v Maintain the optimum manpower through the interaction with the functional leads and HR.

v Provide leadership and guidance to Supervisors and Physiotherapists in the team.

v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.

v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.

v Guide the employees and be responsible to take corrective actions when required including discipline.

QUALITY MANAGEMENT

v Regularly audit electronic medical records for all the patients who are assessed and treated.

v Ensure all the quality Audits are adhered to and audit score maintained.

v Conduct supervisory visits in patients home to check quality of services rendered.

v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.

v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.

v System compliance with Quality as per the company norms, SOPs.

Operations Executive

at PeekWhole Technologies Private Ltd

1 recruiter

Posted by Seerat Cheema

NCR (Delhi | Gurgaon | Noida)

0 - 3 yrs

₹1.4L - ₹1.8L / yr

Operations

Field operations

PeekWhole Technologies Pvt Ltd is an e-commerce startup. The company aims to disrupt the retail store shopping experience by helping shoppers order from shops around them.
PeekWhole Technologies Pvt Ltd is launching its mobile app and is looking for dynamic, young representatives to lead its efforts in onboarding and managing stores in Gurgaon.

Eligibility criteria:
> Good Communication skills
> Willingness to travel
> MUST HAVE A SMART PHONE
> Applicants with laptops will be preferred

Skills Required:
1. Good command over English and Hindi
2. Working knowledge of Google Sheets/Excel
3. Maturity, Confidence and Perseverance

Job Responsibilities:
1. Shops on-boarding
2. Order Management

Eligibility criteria:
> Good Communication skills
> Willingness to travel
> MUST HAVE A SMART PHONE
> Applicants with laptops will be preferred

Skills Required:
1. Good command over English and Hindi
2. Working knowledge of Google Sheets/Excel
3. Maturity, Confidence and Perseverance

Job Responsibilities:
1. Shops on-boarding
2. Order Management

ORGANISATIONAL DEVELOPMENT

at Madhi Foundation

2 recruiters

Posted by Mathangi PN

Chennai

5 - 7 yrs

₹6L - ₹9L / yr

Communication Skills

Business Development

Leadership

Project Management

Customer Relationship Management (CRM)

+1 more

The Senior Manager, Organisational Development (OD) will lead the OD vertical and ensure that all collective and individual goals for the vertical are achieved. The Senior Manager is responsible for organisational oversight and the encompassing critical functions like stakeholder management, operations, communications, and strategy and impact. It is a versatile role that requires exceptional planning and project management skills. Overall organisational Growth and Development : Set the vision and goals for the vertical in consultation with the CEO Contribute to the strategic vision of all the programmes being implemented by Madhi Oversee the achievement of personal and professional goals of team members. Support and brainstorm with team members regularly about short and long-term goals Steer the verticals to achieve their respective programmatic goals and outcomes Stakeholder Engagement : Co-lead stakeholder engagement with the manager and help them hone their stakeholder management skills Plan and execute internal and external events with absolute attention to detail Draft reports, proposals and documents for various stakeholders including but not limited to donors, government departments, board of advisors etc. Design and Communications : Set the brand vision for Madhi along with the Communications Manager and execute the communications plan Ensure all internal and external communication aligns with Madhi’s quality standard and guidelines before it gets disseminated. Strategy and Impact : Network with other organisations and potential partners with whom Madhi can synergise Co-lead fundraising for the organisation along with the CEO Contribute to the strategic vision for all programmes being implemented by Madhi Human Capital Management : Ensure optimum operational efficiency and measure/track meticulously Co-lead Human Capital Management with the manager and support talent management activities for the team Provide regular and timely feedback to the CEO about organisational strength and areas of development and contribute toward the continuous improvement of organisational processes and structures Admin and Finance : Oversee the organisation’s financials and plan for cash inflow Support the Senior Associate with tasks - office administration, logistics for events and petty cash management.

Operations Manager

at GoLorry

5 recruiters

Posted by Nitisha Rastogi

Vijayawada

2 - 5 yrs

₹4L - ₹8L / yr

Operations

Logistics

Fulfillment

Vendor Management

Supply Chain Management (SCM)

There are three things that talented people seek at their workplace: 1) Working with other talented people 2) Capturing the value created by them for the company 3) Autonomy At GoLorry, we provide all of the above because the hiring program is aimed at recruiting only the most talented individuals across the globe. We want only one type of person, the problem-solver with uncompromising execution. Currently, we are looking for a "General Manager" to run our Vijayawada Hub.

Customer acquisition Manager

at Gharelu solutions pvt ltd

1 recruiter

Posted by arjun singh

Bengaluru (Bangalore), HSR Layout

0 - 3 yrs

₹1L - ₹6L / yr

Hindi

Sales

Communication Skills

Content Writing

Customer Relationship Management (CRM)

+1 more

Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808

Why apply to jobs via Cutshort