Case Co-Coordinator

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

Please NOTE:

• Basic hands-on experience in ReactJS is a MUST. (6 Months+)
• MINIMUM total experience of 5 Years

Job Summary:

Futuresafe Technologies, having a long-term agreement with US-based SiteRecon Inc, requires a Senior Backend Engineer.

We are looking for an avid programmer and an engineer who is enthusiastic about building high-performance products. Someone who is aspiring to become an industry tech leader in the GIS stack. Knowing about GIS is optional if you can learn and adapt quickly. The candidate will facilitate requirement analysis, provide feedback and enhance software frameworks. The candidate is expected to demonstrate a sound knowledge of Python Frameworks and its internal

Responsibilities:

• Own, execute, and deliver products/features end-to-end from planning to design to development to deployment
• Contribute towards technical architecture – including coding framework, cloud administration, security, etc.
• Writing reusable, testable, well-documented, and efficient code
• Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
• Integrate software components and third-party programs
• Possess strong problem-solving and decision-making skills while using good judgment
• Ability to work independently and multi-task effectively
• Fast learner and stays up-to-date on emerging technologies
• Be the go-to person for the team for guidance and be able to mentor and delegate tasks to junior team members

Qualifications:

• 5-8 years of experience in building products
• Solid experience in any Python framework and its internals – Django, Flask, FastAPI, Web2Py, CherryPy, etc
• Decent experience in building ReactJS Applications - creating pure components, HOCs, Hooks
• Good understanding of OOPs concepts, Design patterns, and SOLID principles
• Experience with REST API construction, documentation, and architecture, including API description specs like open API
• Very good understanding of working with SQL databases (preferably PostgreSQL) and relevant ORMs Knowledge
• Memory management, multithreaded programming, and background processing
• Flexibility to understand and adopt pre-existing code
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment

We'd be impressed if you also have –

• Database architecture and design would be a plus
• Understanding of Microservices Architecture, API gateways, Application security, etc
• Experience with GCP core services like Cloud Engine, Firebase, Pub/Sub, Load Balancers, etc
• Familiarity with caching technologies
• Exposure to Unix systems and servers

About Siterecon:

SiteRecon is helping property maintenance contractors in the US to automate property mapping and site visits through our mapping platform, giving back time, speeding up their sales process, and increasing their profitability. We are building the next-generation property intelligence platform and looking for people to help out on our mission to revolutionize how businesses make decisions in North America.

To learn more about the team & our origin story - https://order.siterecon.ai/about-us

To learn more about what we do for our customers - https://order.siterecon.ai

About the team:

Started by IIT Delhi alumni who have worked with multinationals in satellite imaging, e-commerce, and edtech sectors. 

Meet our team - https://order.siterecon.ai/team

About Product:

SiteRecon is the Amazon + Google Docs combination for maps. Users place an order to create a map. State-of-the-art AI does our data delivery with a humans-in-the-loop pipeline. This becomes the basemap to create survey notes, operations plans, cost estimates, and so on.

About the Market:

Although our technology applies to many applications especially related to the site-based operations industry, our Primary market is the landscaping industry in the United States, Canada, and Australia. The combined size of Industry in these 3 countries alone makes up a staggering $140B.

• Good design skills and exposure to multiple software architectures.
• Strong understanding of OO/ knowledge of frameworks such as Spring/ Spring Boot/ design and good software development practices.
• Strong core server-side technologies experience (Java). 
• Knowledge of Android is a huge plus.
• Strong database skills including schema design.
• Strong knowhow of data-structures and algorithms.
• Experience with configuration management, testing, deployment.
• Hands on development across technologies.

We’re looking for an experienced SEO Specialist to fuel growth at Quoality- Hospitality Guest Experince Platform helping businesses improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

🙋‍ The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill.
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are very punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

💻 Responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

✅ Must Haves:

• 1.5 years+ of sales experience/strong drive to make a career in SEO
• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics)
• Experience with A/B and multivariate experiments
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO 
• Experience with other aspects of marketing, such as customer growth and promotion, is a plus
• Self-motivated and driven
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

🤙 What's the interview process like? 

Yes, we do have a process, and it’s simple.

Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
Step 4: One round of interviews to gauge if you are a good culture fit. Step
5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂

So, think we’re a good fit? Then let’s roll.🤘

Looking for a Product Head who will have full ownership for multiple areas of the product, including product roadmap and release planning. Responsibilities include listening to customers, creating business requirements, defining user stories, building prototypes, collaborating with the engineering team for product development, and ensuring the launch and adoption of these solutions. The detailed list of responsibilities are captured below:

• Own the strategy and roadmap for designated product areas. Be an advocate for the customer and keep a close eye on the competition and industry to build the roadmap in alignment with the long-term product vision.
• Plan and manage all stages of the product life cycle, from ideation to launch, adoption/growth, and sunsetting.
• Develop business cases for each product initiative to demonstrate customer need, feasibility, pricing, addressable and realizable revenues, competitive positioning, implementation plan, and support costs, etc.
• Work with the product design team to iteratively develop highly usable, intuitive, and pixel-perfect designs and prototypes.
• Collaborate with the sales and marketing teams to build a strong GTM strategy and be the spokesperson for the product within the industry by hosting webinars, events, etc.
• Mentor other junior product managers and product designers on the team.
• Lastly, but most importantly, work closely with the engineering team to build a repeatable and efficient process for product delivery including but not limited to backlog grooming, prioritization, and sprint planning.

• Who is a good fit for this role?

  Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

  • Full product funnel ownership - You have 8+ years of product management experience for a consumer or B2B SaaS service, with multiple launches under your belt.
  • Deep empathy for user needs - You love talking to users, and you have multiple approaches for understanding what matters to them and why.
  • Ability to communicate effectively - You can clearly communicate with different internal stakeholders and external stakeholders. You are comfortable speaking the language of engineers on one end and customers, executives, or other business stakeholders on the other end. You thrive on ambiguity. You are as comfortable articulating vision and strategy as you are writing detailed product requirements.
  • Attention to detail - You obsess about the smallest product details, from color to positioning and tone of language. You benchmark yourself against the best in the industry and aim to build the best. You are able to build systems that enable the team to maintain a high bar for quality.
  • You ask and answer the right questions - You develop smart hypotheses and have a knack for designing research and experiments to prove them. You love data, and the know-how to interpret and think critically about results.
  • Understanding of technology frameworks and concepts - You can work closely with the engineering team, to understand tradeoffs and make decisions around prioritization and scope.
  • Team orientation - You go above and beyond to make your product and team successful, whether it’s filing bugs or organizing team offsite. You believe and understand that strong products are built by closely-knit teams. You are naturally inclined towards owning criticism and deflecting praise to the team.

  ‍

  What can you look for?

  The opportunity to shape and build a product through its very early stages, a wide breadth of responsibilities, and an opportunity to challenge yourself every day. The product is one of the prominent solutions in the Indian geography and witnessing rapid adoption and growth across multiple world geographies including the US and Europe. You get the chance to collaborate with a highly skilled team with a good mix of experience and a can-do attitude.

  We are

  A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. Empuls works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

  Way forward

  We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.

- Primarily will be involved in generating Leads over the phone with national and international respondents.

- Perform secondary research, and generate leads using various tools, directories and websites.