Case Co-Coordinator

Overview:

The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals. 

Key Responsibilities: 

Strategic Planning:  

• Develop and implement operational strategies aligned with the organization's objectives.  
• Identify opportunities for process improvement and cost optimization. 

Process Optimization:  

• Analyse existing operational processes and identify opportunities for improvement. 
• Develop and implement strategies to streamline workflows and enhance efficiency. 
• Establish and maintain standard operating procedures (SOPs) 

Cross-Functional Collaboration:  

• Collaborate with various departments to understand their support needs. 
• Address any operational issues that may arise and work towards resolution. 

Technology Integration: 

• Identify and evaluate new technologies or tools that can improve operational processes. 
• Oversee the implementation of new systems and ensure proper training for the team. 

Budget Management:  

• Assist in the development and management of the operations support budget. 
• Monitor expenditures and implement cost-saving measures where possible. 

Managing Operational teams:  

• Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals. 

Vendor Management:  

• Identify and evaluate potential vendors for operational support services. 
• Negotiate contracts and agreements to ensure favourable terms for the organization. 
• Collaborate with vendors to resolve issues and improve service delivery. 

Qualifications: 

• Must have:
• Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience 
• Certification in project management or operations management (e.g., PMP, Six Sigma). 
• Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool) 
• Proven experience in operations management or a similar role. 
• Strong leadership and team management skills. 
• Excellent analytical and problem-solving abilities. 
• Proficiency in project management tools and software. 
• Sound knowledge of industry regulations and compliance standards. 

Additional Requirements: 

• Flexibility to adapt to changing priorities and work in a fast-paced environment. 
• Ability to make sound decisions under pressure. 
• Commitment to maintaining confidentiality and integrity. 
• Willingness to travel occasionally as and when required. 

Benefits and perks: 

• Progressive leave policy for effective work-life balance. 
• Training and Certification budget for your professional growth and development. 
• Company-sponsored workcation once a year. 
• Multicultural peer groups and supportive workplace policies. 
• Celebrate monthly team events and fun-filled outings. 

Designation : Associate/Admission Counselor

Languages : Good Communication in English & Hindi

Qualification : Graduate & above

Experience : 1 to 4 Years Exp in Sales

Salary : 3.2 LPA to 6 LPA

Shifts timing : 9.30am to 7pm (General Shift)

Process : Inside Sales

Week off : Sunday Fixed week-off

Transportation : No Transport

Age : 20 to 28 Years

Key Responsibility:

Specific responsibilities include

Responsible for the course promotion and sales

Meet the targets set by the team leader

Effective utilization of leads and Maintain a positive and healthy conversion rate

Create a positive brand image and awareness among prospective students

Have a good understanding of the product information and ensure proper handling of all queries of the students by effective Counseling

Make the sales pitch according the customers behavior and requirements

Specific Functional Skills Required:

Strong analytical skills and ability to handle complex sales situations.

Presentation and Probing skills 

Negotiation skills 

Relationship building skills 

Business & Entrepreneurial Acumen

Counseling and selling skills

Specific areas of expertise required are:

Must be a Graduate

Should have 1-6 years of corporate / B2C Inside sales /Outbound sales experience with hands on experience of sales cycle.

Excellent communication, counseling and selling skills

Basic knowledge of methods involved in presenting, promoting and selling Online services

Should be able to communicate in 2-3 languages, 

Communication in Tamil, Malayalam, Kannada languages will be added advantage.

Working knowledge in MS-Office 

Must have strong interpersonal skills, networking skills .

Should be a Team player who can integrate with the sales team

Roles and Responsibilities:

1. The Head of Technology at Grab will work closely with the Founding team and lead a team of 30 people comprising backend, frontend developers testers.
2. Grab ’s current technology stack is LAMP and it houses Android applications along with backend modules. The candidate’s role will be to revisit the architecture and aim   the team towards it.  
3. Grab shall be diversifying into various new processes that will create opportunities to create new products which the Candidate shall take ownership of.
4. The Candidate's role apart from owning existing product lines will also be to create enterprise versions of Grab’s stack.
5. Candidates will obtain a deep understanding of the business side and accurate processes and systems around it. He/She will gather feedback from various stakeholders   and continuously refine tech offerings.

 Skills & Qualification:

1. Proven experience of absorbing business knowledge into building innovations around technologies is the key. We expect the technology headto bear the attitude of an entrepreneur to command the future of the firm’s technology to first in industry status.
2. Engineering Degree. One from a premier institute, preferred.
3. Minimum 10 years of experience. Off which 3 years, at a leadership role.
4. Prior development experience, preferred.

Lead Engineer - 

Responsibilities:

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.

Requirements:

• Solid experience in JAVA and Kotlin.
• Should have experience in Reactive programming, Asynchronous programming and Unit Testing.
• Has an ability to quickly learn and contribute in multiple codebase.
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her.
• Able to deep dive into codebase and advise QA of possible regression impact.
• Communicates tech decisions through design docs and tech talks.
• Has delivered projects with end-to-end accountability.
• Keeps track of industry trends and introduces right tech/tools for a given job.
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms.
• 5+ years of experience in a product-driven organisation.