Implementation Consultant

Key Responsibilities:

Design, develop, and optimize scalable data pipelines and ETL processes.

Work with large datasets using GCP services like BigQuery, Dataflow, and Cloud Storage.

Implement real-time data streaming and processing solutions using Pub/Sub and Dataproc.

Collaborate with cross-functional teams to ensure data quality and governance.

Technical Requirements:

4+ years of experience in Data Engineering.

Strong expertise in GCP services like Workflow,tensorflow, Dataproc, and Cloud Storage.

Proficiency in SQL and programming languages such as Python or Java

.Experience in designing and implementing data pipelines

and working with real-time data processing.

Familiarity with CI/CD pipelines and cloud security best practices.

Job Title: QA Engineer (Manual & Automation Testing)

Experience: 4.5 to 7 Years

Location: Chennai

Last Working Date (Preferred Joining): On or before 10th August

Interview Process: Online Test → Technical Round 1 → Technical Round 2 → Client Round

Job Description:

We are seeking a skilled QA Engineer with a strong background in both Manual and Automation Testing. The ideal candidate should have hands-on experience in Java programming, a solid understanding of automation frameworks, and expertise in API testing.

Key Responsibilities:

• Develop and execute robust automation scripts for new feature testing.
• Enhance and maintain existing automation frameworks to support evolving testing needs.
• Monitor automation test executions and ensure consistency and reliability in results.
• Conduct cross-browser and cross-platform testing to ensure high coverage and quality.
• Identify process gaps in Quality Assurance and recommend improvements.
• Contribute to zero-defect delivery through thorough testing practices.
• Support non-functional testing initiatives including Performance, Security, and Localization.
• Collaborate with developers to ensure high code quality and adequate test coverage.
• Actively participate in Continuous Integration and Continuous Deployment processes.

Required Skills:

• Strong knowledge of Manual Testing methodologies and practices.
• Proficiency in Java programming with excellent problem-solving abilities.
• Experience with BDD frameworks, especially Cucumber.
• Practical experience with Selenium for automation testing.
• Good understanding and hands-on with API testing (both Manual and Automation) using tools like Postman and Rest Assured.
• Excellent verbal and written communication skills.

.NET (with Angular).

Job Description:

·         Must be very strong in UI framework (Angular) 

·         Good understanding of core JavaScript and OOJS concepts.

·         Working experience in Web services (SOAP/Restful) integration, failure analysis etc...

·         Hands-on development experience using JavaScript, HTML5, CSS 3, AJAX, JSON, Bootstrap, Angular.

·         Full stack development experience with C#, ASP.NET MVC, Web API.

·         SQL Server 

          Knowledge or experience on any nosql.

·         Understanding of back-end technologies.

·         Good Communication and analytic skills

·         Ability to manage a team and fulfill their technical needs.

·         Critical thinker and problem-solving skills

·         Team player

·         Good time-management skills

·         Great interpersonal and communication skills.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Looking to hire a single backend engineer who will become a part of the core team, with the track to become a part of the leadership at our company.

Candidate should have worked in startups, possess strong programming skills in Python, displays a sense of ownership and is highly energetic and eager to learn state-of-the-art tech and ML.

A minimum of 2 years of relevant experience is preferred.

2022 or later year pass outs - please apply only if you have relevant full-time and at least 2 prior internships experience

Representative (not exhaustive) responsibilities:

• Assess the current design and infrastructure of the backend server, and continuously implement enhancements to make the systems more robust, reliable and responsive
• Design, implement, test, and deploy APIs with Python on Linux servers
• Enhance back-end functionality and integrate with the front end to deliver a fully functional product
• Implement and set up automated tests to periodically test backend infrastructure for reliability, security and performance
• Design new data pipelines to enable the production deployment of new models
• Mentor junior employees and interns in the company
• Additionally, interest and ability to contribute to the continuous enhancement of our state-of-the-art NLP model pipeline and Inferencing engine is a big plus
• Be ready to roll up your sleeves and participate in customer calls, understand our ICP well, do research around product features, etc.

Fast Track Your Application

Think about the ICP for ContractKen. Sign up for a trial plan, experience the product and provide feedback on how to improve the current experience of the product to add immediate value to the ICP. We don't need you to fully code any feature in its entirety and are not looking for free work. The idea is to identify folks who get** what we are trying to do with ContractKen and find faster alignment with the right candidate.

Do not apply if

You're looking for your first, real-world model building, ML/AI role. We believe that deploying existing models (open source and proprietary) in production and delivering real business value to our customers is 10x more important than hyperparameter tuning or the latest algorithm implementation. While we'd love to entertain experienced ML data scientists, the emphasis on MLOps is as much as it is on experimentation.

Solution Architect

10+ years of experience in leading solution architecture & technical development. A bachelor's degree in Computer Science, Engineering, or a comparable field from an accredited institution.

Key Responsibilities

• Enable customer to realize their stated IT vision and strategy

• Lead development of solution architecture and design across a set of applications or an application/product family within an enterprise

• Provide guidance/consultancy for the execution and delivery of project from a solutioning and technology perspective

• Provide a strategic solutioning perspective to a project/engagement

• Demonstrate strong leadership skills and astuteness

• Design and Architect end to end solutions content that characterizes what products or services are being proposed and how these services will be delivered

• Estimate for Project or Program Management and or technical effort to drive scope and produce deliverables

Required Knowledge and Skills

• Deep understanding of the Software development, mobile development, application support, cloud, mobility and infra services.

• Should be proficient with the languages, tools, and frameworks core to software development, mobility iOS or Android development

• Demonstrate very strong skills in documenting architecture and preparing technical papers to explain architectural motivations/strategy or rationale

• Create technology focused roadmap for a set of projects within a program

• Must have an understanding of various Architectures and frameworks

• Produce estimates for the whole program using estimation methodologies and customizations appropriate to the program

• Work closely with project/program manager and advise on execution methodology/strategy, timelines, resources and project commercials

• Excellent interpersonal and communication skills

• Experience in agile methodologies and best practices