Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
About Zoop.one
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
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Location: Jogeshwari, Mumbai
Compensation: As per Industry Standards
Education: Graduate / MBA / Specialization in Mgmt. / Marketing / Sales would be preferred
Industry: Media / Entertainment
DESIRED CANDIDATE PROFILE
Strong experience in Client Servicing (corporate) experience with OOH Media / Radio / TV / Print Media.
Must have exposure to handling large corporate clients/advertisers.
Able to identify the client's priority and provide solution-based approach.
A networked individual with pre-existing relationships with clients and ad agencies.
Excellent verbal & written communication. Strong organizational, interpersonal, time management and presentation skills
Comfortable with hustle and dynamic nature of work
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Identify brands, businesses, and industries to service, with the objective of increasing our media usage.
Establish contacts with key decision-makers of large corporate clients.
Capable of conceiving original consumer engagement strategies and pitch them to clients and developing long-term relations.
Develop customized strategies for win-win associations with clients from various industries and agencies.
Constantly gauge market responses for further strengthening our business relationships.
"Urgent Hiring"
BricknBolt is a managed marketplace providing construction services. We are category creators and front-runners in the space. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not trying to organize but disrupt the industry completely using technology and process - creating the playbook for the industry.
Roles and Responsibilities:
● Leads will be generated in house. Prefixed meetings will be assigned by our Pre Sales team to the respective OS team.
● Process Oriented
● Data centric in approach and come up with smart & efficient processes for amazing customer experience.
● Negotiating payment and pricing
● Developing sales strategies
● Following up on business leads and referrals
● Traveling to various client locations
● Meeting sales targets
● Conducting presentations and product demonstrations
● Work with the Product team and provide the inputs to improve the interface, for better customer support and customer experience.
Desired Candidate Profile:
● Very high energy levels and do whatever it takes to creatively and effectively achieve your goals.
● Experience and passion for engaging with customers, helping to create a culture that fosters perpetual improvement.
● Amazing communication skills.
● Past experience in customer engagement and B2C sales.
● Past experience working in construction or real estate is a plus.
● Willingness to learn
● Open to new challenges.
Feel free to pursue through our careers site www.bricknbolt.com to learn more about us and what life at Bricknbolt is like.
Thanks again for your interest and for investing the time with us!
Industry
- Real State/construction service provider
Employment Type- Full-time.
Interested Candidate can apply directly through link -
https://forms.gle/1ApBwpJcFitQGnAE6
Title - Applicant Training Program for B2C sales
Duration - 6 weeks
Stipend - 37,500
Starting 2 week online training from office and 4 week On Job Training from Home
After training
Designation - Business Development Associate - B2C sales
Salary package - 7 LPA Fixed + 3 LPA Variable
Job Description:
You will begin in an individual contributor’s role, working in a team of go-getters to help spread the #byjus way of Learning in your city. You would be showcasing the unique #byjus way of Learning to students and parents and will be responsible for mentoring and sales in your designated zone.
Preferred Skill Sets:
• Having a keen interest and deep understanding of the Indian education sector.
• Interested in mentoring and guiding students.
• Having a knack for sales
• Good interpersonal and presentation skills.
Academic Qualification: Any UG/PG (2021 passing out)
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About Enroute Corporate Solutions
Incorporated in 2019: Enroute Corporate Solutions stands as one of the most promising Strategic Consulting Company which focuses entirely on the layer of business growth & profitability for our clients and customers. With our area of work into Management Consulting, Financial Audit & Process Management, Industrial Training, Marketing Conceptualization and end-to-end Human Potential Management services we term ourselves as "Strategic Consultants". With the vast experience into Management working with some of the best names in the industry, we bring plethora of service and experience onto the table which lets you choose the type of services which are customized and tailor-made according to your needs and process. Working closely with each of our client and looking at the right perspective with the appropriate approach is what we stand apart for. Innovation in ideas, aggression in approach and righteousness in the process are our prime pillars of work and business. At Enroute, we believe in giving the most innovative and best solutions for our clients which help them target and roadmap the growth in whatever we do! Our focus is completely into data-driven approach and quality.
Our Services
- HR Consulting Services (Background Verification / Psychometric Analysis)
- Talent Acquisition
- Recruitment Process Outsourcing
- Financial Planning & Consulting
- Strategic Business Consulting
Roles & Responsibilities
- Business Development & Sales
- Client Acquisition & Management
- Response Management
- Inside Sales & Field Sales
- Generating Business Prospects
- Lead Generation & Customer Relationship Management
- Online / Offline Research
- Business Collaboration
Requirements
- 2-5 Years’ Experience into B2B Sales
- Any Graduate / Postgraduate (Preferred with Engineering Background)
- Good Communication Skills
- Good B2B understanding & Written Communication Skills
- Apt with Microsoft tools (Excel / Word / PowerPoint)
- Go Getter & Adaptable
- Understanding of the Market Trends & requirements