Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
Company social profiles
Similar jobs
Backbone.js
React.js
React.js
Javascript
Redux/FluxReact.JS JD:
We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.
React.js Developer Responsibilities:
Meeting with the development team to discuss user interface ideas and applications.
Reviewing application requirements and interface designs.
Identifying web-based user interactions.
Developing and implementing highly responsive user interface components using react concepts.
Writing application interface codes using JavaScript following react.js workflows.
Troubleshooting interface software and debugging application codes.
Developing and implementing front-end architecture to support user interface concepts.
Monitoring and improving front-end performance.
Documenting application changes and developing updates.
React.js Developer Requirements:
Bachelor’s degree in computer science, information technology, or a similar field.
Previous experience working as a react.js developer.
In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
Experience with user interface design.
Knowledge of performance testing frameworks including Mocha and Jest.
Experience with browser-based debugging and performance testing software.
Excellent troubleshooting skills.
Good project management skills.
Go Programming (Golang)
Ruby on Rails (ROR)
RubyWordPress JD Below:-
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Should know WordPress Customization of themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Monitoring the performance of the live website.
- Must have hands on experience with JavaScript
- Job Location- Rajkot
Program / Senior Program Manager
Job Description
Responsibilities
- Define and develop roadmaps to deliver strategic goals
- Regularly review the annual and quarterly roadmaps and refine the scope and priorities
- Drive progress reviews with senior management and leadership
- Identify risks and develop mitigation plans
- Report plans, progress, risks regularly at different levels
- Develop release management plans, processes and drive the adoption
- Develop release calendars and release management plans to achieve the same
- Drive sprint planning, standup meetings and ensure the work being done follows the plans
- Lead the customer engagements, set up processes, tools to manage the engagements
- Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
- Articulate customers requirements to the cross functional teams, plan to deliver them
- Organize and manage all phases of the programs to ensure on-time completion
Knowledge and Skills
- Thorough understanding of Software Development Lifecycle (SDLC)
- Experience in managing complex cross-functional large scale enterprise projects.
- Good understanding of tools used for development, QE and Dev Ops
- Experience in setting up, configuring and driving usage of project management tools
- Experience in managing releases in both Cloud and On-Premise environments
- Demonstrated ability to partner with different functions across the organization
- Experience setting up templates and processes that are repeatable
- Passion for using data to drive reviews and decision making
- Ability to write crisp and robust stories to communicate complex issues, requirements
Education
- Bachelor’s degree in computer science from a reputed college
- PMP Certification is a plus
- ITIL Certification is a plus
Experience
- At least 2-3 years in a software development role
- At least 1-2 years in a technical lead role independently managing sub-projects / development of components
- At least 5-7 years in managing software development projects using agile methodologies
- At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments
Total minimum experience for program manager: 12 years.
Total minimum experience for Sr. Program manager: 14 years.
- Implementing Environment solutions for projects in a dynamic corporate environment
- Communicating and collaborating with project and technical teams on Environment requirements, delivery and support
- Delivering and Maintaining Environment Management Plans, Bookings, Access Details and Schedules for Projects
- Working with Environment Team on Technical Environment Delivery Solutions
- Troubleshooting, managing and tracking Environment Incidents & Service Requests in conjunction with technical teams and external partners via the service management tool
- Leadership support in the North Sydney office
- Mentoring, guiding and leading other team
- Creation of new test environments
- Provisioning infrastructure and platform
- Test data provisioning (privatization, traceability, ETL, segregation)
- Endpoint integration
- Monitoring the test environment
- Updating/deleting outdated test-environments and their details
- Investigation of test environment issues and at times, co- ordination till its resolution
Amazon Web Services (AWS)
Docker
KubernetesAbout Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures, and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.
Location: We are location agnostic & our teams work from anywhere. Physically we are based out of Gurugram
Core Responsibilities:
- Handling all Devops activities
- Engage with development teams to document and implement best practices for our existing and new products
- Ensure reliability of services by making systems and applications stable
- Implement DevOps technologies and processes i.e. containerization, CI/CD, infrastructure as code, metrics, monitoring, etc.
- Good understanding of Terraform (or similar ‘Infrastructure as Code’ technologies)
- Good understanding of modern CI/CD methods and approaches
- Troubleshoot and resolve issues related to application development, deployment, and operations
- The expertise of AWS ecosystem (EC2, ECS, S3, VPC, ALB, SG)
- Experience in monitoring production systems and being proactive to ensure that outages are limited
- Develop and contribute to several infrastructure improvement projects around performance, security, autoscaling, and cost-optimization
What are we looking for:
- AWS cloud services – Compute, Networking, Security and Database services
- Strong with Linux fundamentals
- Experience with Docker & Kubernetes in a Production Environment
- Working knowledge of Terraform/Ansible
- Working Knowledge of Prometheus and Grafana or any other monitoring system
- Good at scripting with Bash/Python/Shell
- Experience with CI/CD pipeline preferably AWS DevOps
- Strong troubleshooting and problem-solving skills
- A top-notch DevOps Engineer will demonstrate excellent leadership skills and the capacity to mentor subordinates
- Good communication and collaboration skills
- Openness to learning new tools and technologies
- Startup Experience would be a plus
The kind of candidates we are looking who has good experience in support role, Must work in L1 &L2, ready to work in 24/7 environment, good to have someone worked in ERP OR Mobile App Support.
Job Requirement:
• Good understanding of QA methodologies, procedures and QA documentation. Design, develop and maintain test cases.
• Work closely with onsite team & client on Application Support, Maintenance & Implementation tasks.
• Must be able to perform detailed analysis from logs, Query results for an issue reported
• Must be willing to work work in Shift Environment including night shifts and in 24x7 mode, even on Public Holidays as per roaster setup.
• Ready to travel on client site (even on short notice)
• Have sound knowledge about at least one Incident Management system/application.
• Can able to work as an individual contributor and within team as well
• Maintain relevant status reports, in timely manner
• Self-motivated, goal oriented, self-driven, strong interpersonal skills
Desired Candidate Profile:
• IT Graduate
• 3-5 years of technical experience in Application Support, Maintenance & Implementation projects, on a complex environment.
• Recent 2 years of experience in Logistics (Shipping) industry, preferably. Knowledge of Container port Operations is Preferrable
Java
PythonJavascript• Strong knowledge of data structure and algorithms
• Ability to write complex SQL
• Familiarity with Test driven development and Continuous Integration
• Strong knowledge and hands-on with code development tools (Eclipse, GIT, Jenkins, Unit, Testing Frameworks)
• Familiar with Software development methodology like Agile methodology
• Knowledge of JavaScript and AngularJS would be a plus
• Knowledge of Java and Python
• Knowledge of Unix and shell scripting would be a plus
• Strong leadership skills
• Desire to learn and develop new tools and techniques and share with the team
• Capability to mentor junior team members
• Active involvement is required in all phases of Software Development
• Ability to establish trusted partnership with executive level stakeholders
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon