
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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Job Title: Software Developer (7-10 Years Experience)
Job Summary: We are seeking an experienced Software Developer with 7-10 years of hands-on development expertise in designing, building, and maintaining enterprise level applications and scalable APIs. Key
Responsibilities:
• Design, develop, and maintain microservices based applications using the Spring framework.
• Build secure, scalable REST and SOAP web services.
• Implement API security protocols including OAuth, JWT, SSL/TLS, X.509 certificates, and SAML, mTLS.
• Develop and deploy applications by leveraging AWS services such as EC2, Lambda, API Gateway, SQS, S3, SNS.
• Work with Azure cloud services and OpenShift for deployment and orchestration.
• Integrate JMS/messaging systems and work with middleware technologies such as MQ.
• Utilize SQL and NoSQL databases, including MySQL, PostgreSQL, and DynamoDB.
• Work with Netflix Conductor or Zuul for orchestration and routing.
• Collaborate with cross functional teams to deliver robust solutions in an Agile setup.
Required Skills:
• Strong JAVA OOPS fundamentals.
• Strong proficiency in Spring Framework (Spring Boot, Spring Cloud, Spring Security).
• Solid experience in microservices architecture.
• Handson experience with AWS cloud and OpenShift ecosystem.
• Familiarity with Azure services.
• Strong understanding of API security mechanisms.
• Expertise in building RESTful APIs.
• Experience working with SQL/NoSQL databases.
• Should have worked on integration with AppDynamics or similar APM tools
• Strong analytical and problem-solving skills.
Good to have skills:
• SOAP web services and graphQL
• Experience with JMS, messaging middleware, and MQ.
Qualifications:
• Bachelor’s or Master's degree in computer science or related field.
• 7-10 years of experience in backend development or full Stack development roles.
- Strong B2B Tech / SaaS Sales Profile, with a focus on Global Large Enterprises
- Mandatory (Experience 1): Must have minimum 8+ YOE in B2B Tech Sales for complex ERP Tech, B2B SaaS, or Tech Product Sales.
- Mandatory (Experience 2) : Must have 2+ YOE in B2B SaaS Sales.
- Mandatory (Experience 3): Must have minimum 2+ YOE in dealing with Direct Sales to Large Enterprise accounts in US Market.
- Mandatory (Experience 4): Must have handled deal / ticket size of average 70K+ USD and 750K+ USD of Annual Target.
- Mandatory (Experience 5): Must have experience with long sales cycles (3 to 6-months) for complex ERP solutions, consultative selling, and working with CXO-level stakeholders
- Mandatory (Experience 6): Must have seen strong career growth/promotions in last 5 years, and should be a Senior Manager or above in the current role
- Mandatory (Compensation): Current total compensation (Fixed + Variable) must be ₹60 LPA or above.
Preferred
- Preferred (Experience): Some managing/mentoring experience is a plus.
- Preferred (Education) - MBA from Tier-1 Colleges
Preferred Companies
Target Companies (1) - 6sense, Anaplan, Airtable, Avalara, Browserstack, Chargebee, Datatrain, Drivetrain, Druva, Freshworks, Gusto, Hackerrank, Highradius, HubSpot, Intercom, Kissflow, Moengage, Mosaic Tech, Ordway, Outplay, Paperflite, Planful, QuickBooks, Ramp, Revenuehero, Rippling, Rocketium
Target Companies (2) - Sezzle, Slack, Spendesk, Sprinto, Stripe, SuperOps, Survey Sparrow, Vanta, Whatfix, Xero, Zeda.io, Zoho, zycus, Darwinbox, Entropik, Everstage, Facilio, Growfin, Growfin.ai, Haptik, Interviewbit, Lead Squared, Leadle, Prezent, Recko, Recruiterflow, SentientGeeks, Spendflo, Squadstack, Vertice, Zenoti
Experience in Backend
Experience in Java ,Spring boot
Experience in Microservices
Experience in Data structure ,Algorithm
Should have min 5 years experience in coding.
thorugh knowledge on HOC , Material UI
Implementing complex react components
API Integration.
ABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better
life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such category-disrupting brands, we have partnered with the world’s leading product
design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.
Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield
& PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our
consumer base.
We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love startups, a really fast-paced environment with lots of action and the opportunity to create India's
new gen disruptive brands, then click away and get set to propel your career to greater heights.
THE ROLE
As a Junior Graphic Designer, you will be responsible for creating impactful designs that capture the messaging required across marketing ideas. You will work under the guidance of the senior art director to
ideate and execute design assets required by multiple teams i.e social media, performance marketing or marketplaces.
RESPONSIBILITIES
▪ Create drafts of social media posts, web banners, etc. and get them approved by the senior art director.
▪ Liaise with internal stakeholders while working on design projects from concept right up to execution.
▪ Ensure that all the graphic elements are consistent in terms of style, colours, and message
▪ Find the right mix of imagery to visually represent the content.
▪ Be a part of the ideation process and pitch creative concepts.
▪ Make edits as and when required based on the feedback provided by senior members of the team.
▪ Adhere to strict timelines and be able to deliver quality work as required for the campaign/project.
SKILLS
▪ Understanding the visual elements such as type, layout, fonts, etc.
▪ Basic knowledge of online marketing would be preferred.
▪ Ability to work well within a team.
▪ Time management skills.
▪ Ability to take constructive feedback and work on enhancing design skills.
▪ Comfortable in a fast-paced evolving start-up environment.
QUALIFICATION
▪ Minimum 1-year experience at an Advertising agency or any design house.
▪ Proficient in Adobe Photoshop, Illustrator, InDesign and other design tools.
▪ Experience with working on iOS / Apple operating system is preferred.
What you must know?
Hands on technical experience with architecting and building a large scale product
, He/She should have flair for technology & business, be eager to take up challenging
assignments in global setup and have relevant experience working with b2b startups in
growth stage targeting global markets based out of India.
Roles & responsibilities
• Lead a team of talented 10+ engineers (developers and QA) through all stages of product
development and delivery ( requirement gather, requirement detailing, design,
development, testing, release )
• Hire, mentor and develop engineers to create high-performing teams
• Identify, coach and retain engineering talent and strengthen software development teams
• Provide constructive feedback and mentor team members to go to next level
• Build and maintain good relationship with peers, product management, architects,
customer support, HR, talent acquisition team and other cross-functional teams
• Work closely with engineering leaders and product managers for product delivery
• Contribute in engineering management team activities like, hiring, onboarding,
performance appraisal, skill management,release planning and delivery etc.
• Provide technical leadership to software engineers to build a high quality software product
• Collaborate with Internal/external stakeholder to enhance the quality of engineering
deliverables
• Establish and promote a culture of excellence with end-to-end ownership for delivery
• Ensure complete solution design in collaboration with product management, architects
and technical leads
• Participate in the creation of engineering roadmap based on organization strategy
• Drive execution of quarterly releases and a roadmap of next year.
• Analyze customer issues, suggest and implement a practise to address and improve
customer satisfaction about the product
• Hands on coding and contribute in code reviews
• Identify,develop and improve engineering practices for development, QA, devops and agile
implementation.
• Build and monitor team performance metrics.
What will qualify you for this role?:
• 13+ years experience with 2+ years in managerial capacity leading a team of 10+
developers
• Hands on technical experience with architecting and building a large scale product
• Experience with modern devops tools and technologies
• Proactive and solutions-oriented with experience in working in ambiguity
• Excellent coding and debugging in one of the languages java/python/React
• Good understanding of distributed architecture, microservice etc
• Familiarity with cloud infrastructure. Knowledge of AWS would be an added advantage.
• Experience with setting up/tracking engineering matrices
Roles & Responsibilities:
- You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
- There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
- You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
- You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
- You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.
Work you will be doing:
- You will be building bespoke voice bots for enterprise clients using internal tools.
- You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots.
- You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.
Technical (Mandatory) Requirements
- Professional experience of at least 1 year.
- Has experience with integrating or building HTTP APIs
- Has hands-on experience working with Python
- Good communicator
Optional Requirements:
- Has experience working in any of Django Rest Framework, Redis, Celery
Technical Stack
Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services
Roles and responsibilities:-
Risurge is looking for an experienced and motivated Senior Full Stack professional to be an integral part of its Apps team. The Apps team is an essential part of the Technology team at Risurge and works on solving technical challenges related to processing, visualization and presentation of continually scaling data in an easily accessible manner on the Risurge platform.
You will need to have hands-on experience in the latest technologies and skills like ReactJS, NodeJS, ExpressJS, PostgreSQL, Webpack, REST API etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.
What we are looking for:
-Strong coding and design skills
- Good command over Data Structures & Algorithms
- The ability to produce bug-free and production grade code
- Skills we consider: React.JS, D3.Js, Node.js, Express.JS, webpack. Bootstrap, Material UI, PostgreSQL, Redis, ELK, Ansible, AWS, Docker
Key Deliverables:-
- Develop very high sense of ownership, the zeal to build scalable applications
- Develop a deep understanding of the start-up ecosystem
- Work with a performance oriented team driven by ownership and open to experiments
- Build customer facing technology product for global customers
- Design and develop end to end applications with very high quality
What we have to offer:-
- Work with a performance oriented team driven by ownership and open to experiments.
- Learn to design systems for high accuracy, efficiency and scalability.
- No strict deadlines, focus on delivering quality work.
- Meritocracy driven, candid culture. No politics.
- Very high visibility regarding which startups and markets are exciting globally.











