Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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On-site Location: NCTE, Dwarka, Delhi
Job Type: Full-Time
Company: Bharattech AI Pvt Ltd
Eligibility:
- 6 years of experience (minimum)
- B.E/B.Tech/M.E/M.Tech -or- MCA -or- M.Sc(IT or CS) -or- MS in Software Systems
About the Company:
Bharattech AI Pvt Ltd is a leader in providing innovative AI and data analytics solutions. We have partnered with the National Council for Teacher Education (NCTE), Delhi, to implement and develop their data analytics & MIS development lab, called VSK. We are looking for skilled Javascript Developers (Full-Stack Web) to join our team and contribute to this prestigious project.
Job Description:
Bharattech AI Pvt Ltd is seeking two Javascript Developers (Full-Stack Web) to join our team for an exciting project with NCTE, Delhi. As a Full-Stack Developer, you will play a crucial role in the development and integration of the VSK Web application and related systems.
Work Experience:
- Minimum 6 years' experience in Web apps, PWAs, Dashboards, or Website Development.
- Proven experience in the complete lifecycle of web application development.
- Demonstrated experience as a full-stack developer.
- Knowledge of either MERN, MEVN, or MEAN stack.
- Knowledge of popular frameworks (Express/Meteor/React/Vue/Angular etc.) for any of the stacks mentioned above.
Role and Responsibilities:
- Study the readily available client datasets and leverage them to run the VSK smoothly.
- Communicate with the Team Lead and Project Manager to capture software requirements.
- Develop high-level system design diagrams for program design, coding, testing, debugging, and documentation.
- Develop, update, and modify the VSK Web application/Web portal.
- Integrate existing software/applications with VSK using readily available APIs.
Skills and Competencies:
- Proficiency in full-stack development, including both front-end and back-end technologies.
- Strong knowledge of web application frameworks and development tools.
- Experience with API integration and software development best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to work effectively in a team environment.
Why Join Us:
- Be a part of a cutting-edge project with a significant impact on the education sector.
- Work in a dynamic and collaborative environment with opportunities for professional growth.
- Competitive salary and benefits package.
Join Bharattech AI Pvt Ltd and contribute to transforming technological development at NCTE, Delhi!
Bharattech AI Pvt Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
· Utilize various sourcing methods such as job boards, social media, networking, referrals, and other creative means to identify and attract potential candidates for non-IT roles.
· Conduct initial screenings and interviews to assess candidates' skills, qualifications, and cultural fit for the organization.
· Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.
· Evaluate candidates' suitability for the position based on their experience, qualifications, and alignment with the company's values and culture.
· Maintain positive relationships with candidates, keeping them informed throughout the hiring process and providing timely feedback.
· Utilize applicant tracking systems (ATS) or other tools to manage candidate data and maintain accurate records of the recruitment process.
· Extend job offers to successful candidates and facilitate the onboarding process for new hires.
· Stay updated on industry trends, job market conditions, and recruitment best practices to enhance sourcing strategies and candidate selection.
· Collaborate with hiring managers and HR teams to understand the requirements and specifications of non-IT positions and develop effective recruitment strategies.
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· Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment
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Our current technical environment:
· Software: Java, Springboot, Gradle, GIT, Hibernate, Rest API, OAuth , Snowflake
· • Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
· • Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
· Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
PHP
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CakePHPJob Description
- 4+ yearsof working experienceas a PHP developer
- User authentication and authorization between multiple systems, servers, and environments
- Experience with PHP web frameworks including CodeIgniter and Cake
- Proficient knowledge of web technologies including HTML, CSS, JavaScript, jQuery, AJAX, etc.
- Experience with building restful JSON web services.
- Ability to manage projects.
- Familiarity with SQL, PostgreSQL databases
Responsibilities
- PHP developer who will play a key role in our web development projects.
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- Solve complex performance problems and architectural challenges
Additional Skills
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- Strong analytical, problem-solving, and troubleshooting skills.
JavascriptAngular (2+)React.jsAngularJS (1.x)
Vue.jsWho we are:
FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.
FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 45,000+ loans worth over Rs. 1600 Crs+ to small sized businesses across 1,600+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.
Founded by CA/ISB alumni, FlexiLoans is funded by marquee bankers such as Sanjay Nayar (Chairman, KKR and Ex-CEO, Citibank South Asia), Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.
Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/
FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP
Why join us?
A two times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!
What you will work on:
- Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
- Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for AngularJS/React projects.
- Develop application code and unit test in the AngularJS/React, Rest Web Services and Java technologies for the Application Development Center.
- Ensuring high performance
The ideal candidate:
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript Dom manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS/React, jQuery, NodeJS, Grunt JS)
- Familiar with testing frameworks (Ex. Jasmine)
- Test runner framework (Ex. Karma)
- Hand on and implements complex AngularJS applications, directives, controllers, services Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Qualification and Experience:
- 3+ years’ Experience with Angular
- BS/BE/BTECH degree in Computer Science or Engineering
Amazon Web Services (AWS)As a Customer Success Manager at this company, you will prioritize the goals and needs of our customers. CSMs form a direct relationship with customers and provide them with timely value propositions. CSM teams work with customers to help them with product onboarding, technical implementation support, understanding the business use cases and map it to the product features. The key skills required are:
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- You can work with cross-functional teams (e.g. Product, Sales, technology) to quickly come up with solutions that achieve customer objectives.
- You are adept in client relationships and capable of engaging in business-level and technical conversations at multiple levels of the organization. You are empathetic and a good listener.
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You should have :
- 5+ years of experience working with enterprise-level strategic customers on technology solutions.
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- Ability to quickly learn and explain technical concepts.
- Good project management skills.
- Strong critical thinking skills and ability to draw insights to improve the product and customer experience.
- Very good verbal and written communication & presentation skills.
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- Very hands-on experience in Excel sheets and advanced data analysis.
- Excellent communication skills and experience working with a SaaS company would be ideal.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
JavaSpring BootPhonePe is India’s leading digital payments platform with over 280 million registered users. Using
PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores,
make utility payments, buy gold, and make investments. PhonePe went live for customers in
August 2016 and was the first non-banking UPI app and offered money transfer to individuals
and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into
financial services with the launch of digital gold, providing users with a safe and convenient
option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds
and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona
Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over
300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the
PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities
nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating
the right environment for you is just one of the things we do. We empower people and trust
them to do the right thing. Here, you own your work from start to finish, right from day one.
Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology
that impacts millions, ideating with some of the best minds in the country and executing on your
dreams with purpose and speed, join us!
Challenges
Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each
step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong
user base, we code with every individual user in mind. While we are quick to adopt the latest in
Engineering, we care utmost for security, stability, and automation. Apply if you want to
experience the best combination of passionate application development and product-driven
thinking
As a Software Engineer:
3+ years of experience in the art of writing code and solving problems on a Large Scale.
You will build Robust and scalable web-based applications You will need to think of
platforms & reuse
Build abstractions and contracts with separation of concerns for a larger scope
Drive problem-solving skills for high-level business and technical problems.
Do high-level design with guidance; Functional modeling, break-down of a module
Do incremental changes to architecture: impact analysis of the same
Do performance tuning and improvements in large scale distributed systems
Mentor young minds and foster team spirit, break down execution into phases to bring
predictability to overall execution
Work closely with Product Manager to derive capability view from features/solutions, Lead
execution of medium-sized projects
Work with broader stakeholders to track the impact of projects/features and proactively
iterate to improve them As a senior software engineer you must have
Extensive and expert programming experience in at least one general programming
language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
Experience with multi-threading and concurrency programming
Extensive experience in object-oriented design skills, knowledge of design patterns, and
huge passion and ability to design intuitive module and class-level interfaces
Excellent coding skills – should be able to convert the design into code fluently
Knowledge of Test Driven Development
Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch,
Aerospike, etc)
Strong desire to solving complex and interesting real-world problems
Experience with full life cycle development in any programming language on a Linux
platform
Go-getter attitude that reflects in energy and intent behind assigned tasks
Worked in a startups environment with high levels of ownership and commitment
BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).
Experience in building highly scalable business applications, which involve implementing
large complex business flows and dealing with a huge amount of data.
An open communicator who shares thoughts and opinions frequently listens intently and
takes constructive feedback.
As a Software Engineer, good to have
The ability to drive the design and architecture of multiple subsystems
Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product
Understanding of the industry’s coding standards and an ability to create appropriate
technical documentation.
PhonePe Full Time Employee Benefits
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life
Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency
Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance
Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS,
Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband
Reimbursements, Salary Advance Policy
NodeJS (Node.js)JavaJavascriptReact.jsAmazon Web Services (AWS)About Us
Tyro.Fit is an interactive connected fitness platform, combining hardware, digital subscription content, and personal training services. Our products are designed to deliver the absolute best in-home workout experience:
- Studio hardware that looks beautiful in the home and is almost invisible
- Best-in-class trainers delivering the widest variety of workout content in an intimate 1:1 personal training format
- Personalized workout plans designed to help members achieve their fitness goals
The goal is to help make fitness efficient, effective, and convenient for our members, and to ensure they continue to enjoy using their Studio, day after day, for years to come.
Requirements
- 2+ years of professional software development experience, excluding internships
- 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
- Programming experience with at least one modern language such as Java, C++,
- Development experience in Node.js and React
- Expertise with modern web technologies like TypeScript, ES6, Webpack, NPM
- Strong understanding of software architecture fundamentals, such as async programming, object oriented design, abstractions, software design, and multiple testing methodologies
- Experience in REST API Design, implementation and integration
- Expertise in client-side software structure and client-server integration
- Experience with Docker Containers, Docker Compose, Kubernetes.
- Experience with Agile (scrum) development process and tracking tools (JIRA/Confluence)
- Cloud management, deployment, and distributed systems architecture with Amazon Web Services
- Management of hosting environment, including database administration and scaling an application to support load changes
Authentication and Authorisation Related
- Experience with user authentication and authorisation between multiple systems, servers, and environments
- Knowledge in implementation of OAuth flows, OIDC, SAML, and token patterns.Worked with Oauth 2.0 and the flows- Code flow, Device flow, Client credentials flow
- Good understanding of different security areas specially access and identity management
VOD and Streaming Platform Related
- Experience working with web media APIs like Media Source Extensions, Encrypted Media Extensions, MediaCapabilities
- Experience working with bleeding edge web technologies like WebTransport and WebCodecs
- Experience with encoding (H.264/H.265), AWS Media Services (MediaLive/MediaPackage).
- Knowledge of video streaming technologies and DRM systems (HLS, DASH,etc)
Responsibilities
- Design, manage and develop technical requirements to build the VOD and streaming platform.
- Lead the development team on certifying the encoder/packager deliveries and provide technical production support for the real time encoder/packager.
- Design REST APIs and authentication and authorisation system.
What can you expect from us?
- 15-24LPA + ESOP Grants
- Part of the founding team - opportunity for rapid growth and a steep learning curve
- Flat hierarchies and open ear to your ideas/suggestions
Contact the job poster
Abhinav Sethi
Building Tyro.Fit | We’re changing how you workout with a revolutionary mirror-like home gym.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon