Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Subodh Popalwar
Software Engineer, Memorres
About Zoop.one
About
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
Photos
Company social profiles
Similar jobs
Job Description: Senior Designer
Position Overview:
We are seeking a highly skilled and experienced Senior Designer to join our dynamic team. The Senior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.
Responsibilities:
1) Lead Design Projects: Take ownership of design projects from concept to completion, ensuring adherence to project timelines and quality standards.
2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.
Qualifications:
*Bachelor's degree in Graphic Design, Visual Communication, or a related field.
*Minimum of 4 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.
*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.
*Solid understanding of user interface (UI) design principles and best practices.
*Strong conceptual thinking and problem-solving abilities.
*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.
*Proven track record of delivering high-quality design solutions in a fast-paced environment.
*Ability to work collaboratively in a cross-functional team setting.
*Experience with motion graphics, animation, or prototyping tools is a plus.
*A passion for design and a desire to push the boundaries of creativity.
Additional Information:
This is a full-time position based in Bangalore
Please include a link to your portfolio showcasing relevant design work with your application.
Salary and benefits package will be commensurate with experience and qualifications.
Adobe Illustrator
FigmaWe are seeking a creative and detail-oriented Graphic Designer to join our digital marketing team. The ideal candidate will have a passion for design, a strong understanding of branding, and a talent for creating visually compelling digital content that engages and converts audiences. You will work closely with our marketing, content, and social media teams to create graphics for web, social media, ads, emails, and other digital platforms.Someone who has the ability to understand what a brand requires and has good skills in video editing too.
.NET
C#
HTML/CSS#HiringAlert
We are looking "Product Manager" for Reputed Client @ Permanent Role
Experience: 9 - 12 Years
Primary Skills
•BE/B-Tech/MCA/ M.Tech, 8+ years of experience in .NET Framework like C#.Net/ ASP.Net
•Minimum 8 years of experience on Web Application development , ADO.Net, HTML, CSS, JavaScript/JQuery
•Been a Project Manager and managed a team of 6-10 people for a period of 2 years at least
•Must be able to provide hands on solutions on query writing and DB management for writing stored procedures/ user-defined functions
•Should have a very good understanding of project architecture
•Project Management, Project Control, Project Estimating, , Project Scheduling, Meets Deadlines, Project Management Tools, Communication, Microsoft Project, Project Leadership
•Quality Management Process implementation skills
Secondary Skills
•Experience in developing a product.
•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
•Proven experience of delivering the product on-time and with quality
•Should have experience in developing ERP applications or Database Intensive Data Entry application
Desired Skills
•PMP/CSM certification
•Should have experience in Test Driven development using Nunit, Jasmine and Protractor
•Experience in project management life cycle process
•Hands on experience of configuration management and version maintenance
•Prior experience of working in the shipping domain is an added advantage.
•Hands on experience in writing technical specifications
Ability
•Excellent Communication skills
•Excellent team handling and project management skills
•Good conceptualization skills
•Strong Visualization ability
•Analytical ability
•Quality Orient
Location : Bangalore
Java
Spring BootIf yes! then join us @ Equal Experts.
Equal Experts does not work on support & maintenance projects.
It creates enterprise software applications & products for its global clients from scratch.
Things you will NOT get at Equal Experts:
Fancy designation - You will be called a Software Engineer here, regardless of your experience or expertise.
▪ Projects in only 1 language - Today you might code in Java, tomorrow in
Groovy, the day after in Scala... :-). At Equal Experts, we work on diverse tech stacks, and you simply have to be a polyglot.
▪ "Management" role - We don't hire dedicated PMs, IMs, DMs ...or any other Ms out there.
▪ If you are part of Equal Experts, you are a techie who will code every day.
Here's what else you can look forward to:
▪ Freedom - Freedom to explore new technologies & implement them on
projects.
▪ Responsibility & ownership - Writing elegant code every day. Taking design & architectural decisions.
▪ Agile expertise - TDD, BDD, XP practices. Working with experts & thoughtleaders in Agile.
▪ Cutting edge - Work on Ruby, Scala, Hadoop, MongoDB, Neo4j, Groovy,
J2EE, iOS 6, Angular JS, Cucumber and the likes.
▪ Consulting exposure - Interact with clients every day. Travel onsite
frequently.
▪ Open culture - No hierarchy. No cubicles. No formal dress codes.
Here's what you must possess:
Exceptional OOP skills - Solid, Grasp, Kiss and Dry should mean more than words to you. Your daily code must be clean, simple, modular, extensible, and always thoroughly unit tested.
▪ Conceptual understanding of whatever you've worked on - We're more
interested in knowing how & why you used a particular technology/approach to solve a problem. Definitions and theory don't interest us that much.
▪ Decision-making experience - We need you to start new projects from scratch.
Accordingly, you must have the experience of taking design decisions &
influencing architecture on projects
| We are looking for a candidate who can handle vendors such as photographers, makeup artists, wedding planners and soon. |
Machine Learning (ML)- Passionate about search & AI technologies. Open to collaborating with colleagues & external contributors.
- Good understanding of the mainstream deep learning models from multiple domains: computer vision, NLP, reinforcement learning, model optimization, etc.
- Hands-on experience on deep learning frameworks, e.g. Tensorflow, Pytorch, MXNet, BERT. Able to implement the latest DL model using existing API, open-source libraries in a short time.
- Hands-on experience with the Cloud-Native techniques. Good understanding of web services and modern software technologies.
- Maintained/contributed machine learning projects, familiar with the agile software development process, CICD workflow, ticket management, code-review, version control, etc.
- Skilled in the following programming languages: Python 3.
- Good English skills especially for writing and reading documentation
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)
.NETC#What you will learn:
● Learn and translate application storyboards and use cases into functional applications
● Learn to design, build, and maintain efficient, reusable, and reliable code
● Learn to build and maintain customized applications and reports
● Learn to Integrate data from various backend services and databases.
● Learn to identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
● Learn how to maintain code quality, organization, and automatization
● Learn to work on sprint based Agile model
● Learn to integrate the Backend APIs in web application
● Learn to Customise current applications in line with changing business needs Responsibilities include
● Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
● Carry out any other duties within the scope, spirit and purpose of the job as requested by your organization.
Essential Skills:
● Strong Logical and Problem Solving Skills
● Working knowledge of Object Oriented Programming
Preferred Skills:
● Experience with popular web application frameworks
● Working Knowledge of (Javascript, Jquery, HTML 5 & CSS)
● Knowledge of (MVC .NET , SQL Server)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres