Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Subodh Popalwar
Software Engineer, Memorres
About Zoop.one
About
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
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- Develop and implement effective recruitment strategies to meet staffing needs.
- Source candidates through job boards, social media, and networking.
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- Coordinate with hiring managers to understand position requirements.
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Qualifications:
- Proven experience in talent acquisition or recruitment.
- Strong communication and interpersonal skills.
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- Familiarity with applicant tracking systems (ATS) and recruiting tools.
Adobe IllustratorROLE/SKILLS:
7-10 years of experience, including 3+ years of lead experience, preferably working for a startup. The Creative Lead leads the design process including initial requirements definition and conceptualization with the Business Analysis teams and the project managers. A designer contributes to the evolution and improvement of the existing design process. The Creative Lead also collaborates with the internal teams to develop creative strategy. In addition, he or she also converts complex technical and/ or business concepts into compelling visuals/ graphics.
Job Description:
- The roles and responsibilities of the Creative Lead include the following:
- Overseeing all digital projects and being responsible for the overall quality of the design deliverable.
- Directing the creative team in production of digital assets and other deliverables online and in prints.
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Industry: Digital Marketing & Web and App Development
Functional Area: IT Software – eCommerce, Internet Technologies, Mobile Apps
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptRequired a full stack Senior SDE with focus on Backend microservices/ modular monolith with 3-4+ years of experience on the following:
- Bachelor’s or Master’s degree in Computer Science or equivalent industry technical skills
- Mandatory In-depth knowledge and strong experience in Python programming language.
- Expertise and significant work experience in Python with Fastapi and Async frameworks.
- Prior experience building Microservice and/or modular monolith.
- Should be an expert Object Oriented Programming and Design Patterns.
- Has knowledge and experience with SQLAlchemy/ORM, Celery, Flower, etc.
- Has knowledge and experience with Kafka / RabbitMQ, Redis.
- Experience in Postgres/ Cockroachdb.
- Experience in MongoDB/DynamoDB and/or Cassandra are added advantages.
- Strong experience in either AWS services (e.g, EC2, ECS, Lambda, StepFunction, S3, SQS, Cognito). and/or equivalent Azure services preferred.
- Experience working with Docker required.
- Experience in socket.io added advantage
- Experience with CI/CD e.g. git actions preferred.
- Experience in version control tools Git etc.
This is one of the early positions for scaling up the Technology team. So culture-fit is really important.
- The role will require serious commitment, and someone with a similar mindset with the team would be a good fit. It's going to be a tremendous growth opportunity. There will be challenging tasks. A lot of these tasks would involve working closely with our AI & Data Science Team.
- We are looking for someone who has considerable expertise and experience on a low latency highly scaled backend / fullstack engineering stack. The role is ideal for someone who's willing to take such challenges.
- Coding Expectation – 70-80% of time.
- Has worked with enterprise solution company / client or, worked with growth/scaled startup earlier.
- Skills to work effectively in a distributed and remote team environment.
NodeJS (Node.js)Angular (2+)React.js
Redis
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myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving..
Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform. Present across 10 cities, enabling tens of thousands of people to make magic every day. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work anywhere and any way they like.
About the role
myHQ is looking for experienced, enthusiastic software engineers to join our core engineering team. You’ll be part of the core engineering team working across our range of products, while also brainstorming on designing new solutions. Here at myHQ, you will take up the responsibility of building out frontend architecture which is efficient with abstracted, reusable front-end pieces and systems.
If you join us, you’ll be an early team member in helping shape:
- Our company culture & engineering practices
- People that we hire
- The direction & focus of our products
This is an exciting opportunity if you are looking to grow your career and work at a growth stage product company.
Key Responsibilities
- Own end-to-end development of high-performance applications.
- Understand the requirements, design the architecture and deliver clean, testable, well designed and scalable code
- Collaborate with the entire team on feature requirements and prioritization
Desired Skills/ Experience
- Proficient in problem-solving, data structures and algorithms
- Working knowledge of common frontend design patterns
- Strong background in modern front-end web technologies with previous experience in at least one JavaScript framework (Angular, React, Vue or similar)
- Ability to write modular and reusable code
Nice to have
- Experience with SEO and PWA
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People & Culture
- Freedom to execute, an open culture with passionate and smart co-workers
- Performance oriented team driven by ownership and open to experimentation
- Know more https://myhq.in/about-us">about myHQ
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- Comprehensive term and health insurance for you and your dependents
- Paid maternity / paternity leave to let you spend valuable time with your loved ones
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What’s the interview process like?
The interview process consists of 2-4 rounds of technical discussion of 60 mins each and a 30 min cultural fitment discussion. The technical discussion rounds cover past projects, programming basics, DS / Algo and system design. This is followed by a 30 min cultural fitment round.
What’s the technical stack that you’re working on?
Our tech stack is built on NodeJS, Angular, React, Redis and MongoDB. We are tech stack agnostic when it comes to hiring.
We are seeking a highly skilled and experienced Subject Matter Expert (SME) to join our team and provide valuable insights and analysis on our cybersecurity training content and competitors. Our business vertical focuses on delivering automated cybersecurity training through a software platform to over 1 million employees of our 150+ global customers. We cater to various industries and diverse backgrounds, with different levels of technical expertise. Thus, we create a diversified variety of content to cater to the training requirements of different user groups and personas. The SME's role will be pivotal in ensuring efficient and effective cybersecurity awareness training by creating high-quality content.
Responsibilities:
● Review and evaluate cybersecurity awareness content to ensure accuracy, relevance, and effectiveness.
● Write industry-specific technical content to cater to the diversified audience.
● Provide feedback and recommendations to improve content quality and alignment with industry standards.
● Conduct competitive analysis to identify industry trends, best practices, and potential gaps in our offerings.
● Analyze global competitor strategies and offerings to identify strengths, weaknesses, and opportunities that benefit our customers.
● Stay up-to-date with the latest cybersecurity trends and industry developments to ensure our offerings remain competitive.
● Collaborate with cross-functional teams to ensure content is aligned with marketing and sales strategies.
● Identify and refine complex security problems in a simplified and layman way.
Qualifications:
● Bachelor's degree or certifications in cybersecurity, computer science, or a related field.
● Minimum of 3-5 years of experience in cybersecurity content writing and competitive analysis.
● Strong knowledge of cybersecurity concepts and best practices.
● Experience with analyzing competitor strategies and offerings.
● Excellent communication and collaboration skills.
● Strong analytical and critical thinking skills.
● Self-motivated and able to work independently.
● Ability to adapt to changing priorities and deadlines.
If you are a cybersecurity professional with a passion for creating high-quality content and analyzing the cybersecurity industry's latest trends and developments, we encourage you to apply. Join our team and help us deliver top-notch cybersecurity awareness training to our global customers.
PHPJavascriptReact.jsAngular (2+)and implement attractive and functional websites for our clients.
You will be responsible for both back-end and front-end
development including the implementation of WordPress themes
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To be a successful WordPress developer, you should have in-
depth knowledge of front-end programming languages, a good
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attractive, user-friendly websites that perfectly meet the design
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Meeting with clients to discuss website design and function.
Designing and building the website front-end.
Creating the website architecture.
Designing and managing the website back-end including
database and server integration.
Generating WordPress themes and plugins.
Conducting website performance tests.
Troubleshooting content issues.
Conducting WordPress training with the client.
Monitoring the performance of the live website.
WordPress Developer Requirements:
Bachelor’s degree in computer science or a similar field.
Proven work experience as a WordPress developer.
Knowledge of front-end technologies including CSS3, JavaScript,
HTML5, and jQuery.
Experience working with debugging tools such as Chrome
Inspector and Firebug.
Good understanding of website architecture and aesthetics.
Ability to manage projects.
Good communication skills.
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascript- Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components.
- Write elegant and clean code as a PHP Developer.
- Implement new features as well as enhance existing ones.
- Good knowledge of Core PHP concepts, laravel and WordPress. Should have knowledge of any one framework like CodeIgniter.
- Create clean, well-documented products, software and services.
- Develop technical solutions to complex problems which require the regular use of ingenuity and creativity.
- Design, code, test, debug and document software according to the functional requirements.
- Coordinating with co-developers.
- Should have in-depth Knowledge of MySql and basic knowledge of HTML, CSS, JavaScript and Jquery
- Should have good debugging skills
- Requirement gathering and analysis skills
- Experience in application and database designing
PHP
Laravel
CodeIgniter
HTML/CSSShould have a strong understanding of PHP, MySQL, and WordPress
Should be fluent with OOPS concepts
At least 2 years of WordPress custom development (Theme, Plugins) is a must
Should have experience creating Plugins and themes
Should have exposure on Multisite and Multi-Lingual setup
Should be able to work independently Should be well versed with HTML, CSS, and JS
Experience working WordPress VIP will be a big plus Knowledge of ES6, Angular, React will be a big plus Knowledge/Experience of CI/CD Integrations, will be a plus.
FlutterJavascript
iOS App Development
Android DevelopmentJob Description
- Design and build applications using Flutter, targeting UI and mobile applications
- Create well designed, testable, efficient and reusable code
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automation.
- Ensure the timely and quality deliverable.
Desired Candidate Profile
- Mobile/UI/cross platform development experience and familiarity with hybrid mobile architecture
- 1+year of Flutter development experience
- Experience in handling user-friendly UI based on requirements in Flutter
- Experience in implementing Design patterns and state management concepts
- Familiarity with Restful APIs to connect mobile applications to back-end service
- Experience with the application submission / provisioning process
- Experience with version control
- Experience working in an agile development process
- Experience on Social integration using SDK's like Facebook, Google+,Twitter,e
Education Qualification: UG or PG
Experience: 6 Months to 2 years
Job Location: Madurai
Python
Django
PostgreSQL
BootstrapAngular (2+)| Sr. Software Engineer - Open Source | ||
| Department: MindLabs | ||
| Location: Bangalore | ||
| Job Description | ||
| 1. Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. | ||
| 2. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. | ||
| 3. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. | ||
| 4. Prepares and installs solutions by determining and designing system specifications, standards, and programming. | ||
| 5. Provides information by collecting, analyzing, and summarizing development and service issues. | ||
| 6. Design, develop and implement new integration. | ||
| 7. Able to manage team of developers | ||
| Skills: | ||
| ----------- | ||
| 1. Django full stack development experience more than 4 - 6 years (Python, Django, PostgreSQL) | ||
| 2. Experience of front-end development (Angular, Bootstrap, CSS, jQuery) | ||
| 3. Bug fixing in Django/Python/Web protocol | ||
| 4. Having experience in development of heavy traffic web solution | ||
| 5. Experience in working with LMS tools customization and integration will be added advantage | ||
| Education | ||
| Bachelor's degree in Computer Science or related field or equivalent degree |
Follow CutshortSubodh Popalwar
Software Engineer, Memorres