Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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Job Specification – Recruitment Lead
Experience: end-to-end recruitment experience, including niche and leadership hiring.
Domain Knowledge: Strong exposure to IT hiring, preferably within the Salesforce ecosystem.
Technical & Process Skills: Proficient in sourcing, headhunting, ATS management, and recruitment analytics.
Stakeholder & Team Management: Skilled in managing business leaders and driving recruiter performance.
Networking & Market Insight: Capable of building talent pipelines and leveraging industry networks.
Communication: Excellent interpersonal, negotiation, and presentation skills.
Agility & Ownership: High adaptability with a fast paced & high results-driven and process-oriented approach.
KRA will involve-
End-to-End Hiring – Manage full-cycle recruitment to ensure timely and quality closures within a TAT of max 45 days.
Niche & Leadership Hiring – Independently manage Salesforce niche, senior, and confidential mandates through headhunting.
Team Performance – Lead and drive consistent results with 3 successful joining's per recruiter per month.
Process Compliance & Excellence – Ensure adherence to hiring process, data accuracy, ATS upkeep, candidate verification, and defined process flow.
Recruitment Strategy – Design and execute effective sourcing and hiring strategies.
Talent Pipeline – Build and sustain a strong Salesforce talent network for future needs. Coach team members on follower development on LinkedIn for pool creation.
Strategic Projects – Lead initiatives like ATS implementation, salary benchmarking, and employer branding.
We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT’s product development portfolio includes a solar power stratospheric high altitude pseudo satellite (HAPS) unmanned platform and an air/ground launched stand-off autonomous system.
Roles and Responsibilities:
● Collaborate with a cross-disciplinary team to design and implement novel AI solutions
● Research state-of-the-art modelling and training techniques
● Propose, prototype, and validate hypotheses to lead our business and product roadmaps
● Evaluate new technologies and innovate to improve product competitiveness
Must have Skills:
● Deep knowledge and hands-on experience of working with various AI/ML models
● Ability to choose/build optimal DNN architecture and end-to-end model delivery pipeline
● Proven track record of applying ML techniques beyond conventional supervised learning (Eg: active learning, reinforcement learning, and knowledge distillation)
● Working knowledge in the following specialized domains of Robotic Navigation or Large Language modelling is a plus
● LLM - Instruction Tuning - RAG Robot Navigation - 3D modeling - Localization - Path planning
● Good in Data-structures and Algorithms
● Well acquainted with programming using python, torch/tensorflow
● Working knowledge of ML-Ops and tools like mlflow will be a plus
● Strong analytical, written, and verbal communication skills
● Mentoring junior ML engineers Experience Masters and 8+ years of experience or PhD with 3+ years experienc
About Us
Design is at the heart of everything we do. We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding. Across both, design has played a crucial role so far and it will continue to be one of the most important hires for interface. Hence you will be working directly with the CEO.
Today, interface provides an out-of-the-box AI Assistant that acts as a “Personal Bank Teller” to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months.
Our vision is to put an AI-powered Personal Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness.
As a Lead Product Designer you will be in charge of :
- Platform - Our platform is a suite of tools that makes the underlying core technology usable for FIs and there are certain parts that will also be used by the customers of the FIs. So you have an opportunity to design for both B2B and B2C.
- Branding - All design aspects of creating, evolving and maintaining the brand
- Conversation Design Principles - You will create and own the Conversation Design Principles, which will be used by the rest of the teams to design how our AI Assistant will converse.
You can be a great fit if you are :
- Extremely self-motivated
- Ability to learn quickly
- Growth mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Think like an engineer, empathize like an end-user
- 4+ years of experience in SaaS Product Design
- Experience in owning Product and Branding as a Full Stack Designer
- Experience in owning Conversation Design Principles previously is a plus otherwise you are a native English speaker who has an eye for UX with words and worry the UI/UX as we know today will not exist soon :)
At interface, just like many other companies, we have made mistakes as we grow. But we have learnt from it and have gotten better. And we thank all of our employees who provided genuine feedback on the forums like Glassdoor. For others, it has become a punching bag of sorts specifically former employees who have had short tenures with us. If this bothers you, we understand. But people who typically work in startups understand this happens.
We recommend you reach out to any of our employees who have stayed with us over an extended period if you would like to get an unbiased view if necessary.
.NETFollowing are the details
Details of the Opening
Role : .NET Developer
Skills : ASP.NET, MVC & SQL
Experience : 3 Plus Years
Location : Mumbai & Navi Mumbai
CTC : Open
Please note that the candidate with immediate - 15 Days notice period will be preferred.
To know more about us log on to http://www.kgisl.com" target="_blank">www.kgisl.com
- Determining business needs via consultation, business analysis, and targeted observations.
- Assessing existing IT infrastructure and recommending improvements.
- Developing and configuring customized SAP solutions.
- Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
- Deploying SAP solutions and ensuring smooth system integration.
- Troubleshooting and resolving issues to optimize performance.
- Providing SAP system support and end-user training.
- Performing rigorous documentation of SAP processes and presenting progress reports.
- Ensuring compliance with industry regulations.
- Keeping abreast of the latest SAP offerings, updates, and developments.
Your job responsibilities include
· Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
· Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.
· Communicating with end-users to fully understand client expectations.
· Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
· Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.
· Managing technical delivery of integrations and custom extensions.
· Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
· Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
· http://salesforce.com/" target="_blank">Salesforce.com
· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.
Who you are
· 4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.
· Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
· Solid experience in Lightning component development and Salesforce customization.
· Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform
· Minimum of 6 months Lightning Component development experience.
· Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
· Minimum of 6 months experience with Lightning Design System framework.
· JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
· Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
· Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)
· Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable
· Strong knowledge of Agile methodology
· Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
· Experience in SFDC customization, integration, and administration
· The ability to lead workshops and provide direction to your team members
· Excellent communication and presentation skills
Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.
.NET
AngularJS (1.x)
Angular (2+)
JavascriptEXPERIENCE RANGE:
• 4-7 Years of experience in IBM FileNet and IBM Content Navigator (ICN)
KEY RESPONSIBILITIES:
1. Worked on IBM FileNet and IBM Content Navigator (ICN)
2. Working experience on P8 Application engine, Process engine & Content engine, P8 Workplace, FileNet
Enterprise Manager, Process Designer, Process Administrator, Process Analyzer, Process Configuration
Console.
3. Working experience in Process Mapping, Workflow modeling
4. Working experience in the development of custom FileNet Step Processors and custom Applications using
FileNet P8 Framework and with JAVA API
5. Scoping, analysis, designing, development, testing, implementation, and maintenance of IBM FileNet
6. Working experience on general FileNet P8 Admin activities
7. Working knowledge of Microsoft SQL Server
8. Working knowledge of IBM Datacap
9. Knowledge of IBM Business Automation Workflow (would be an added advantage)
10. Strong written and oral communication skills, self-motivation, and creativity.
11. Capable of handling customer support and user training.
REPORTING TO: General Manager – IT
OFFICE LOCATION: Navi Mumbai
About The Job Profile:
We are currently looking for active graduate individuals who are exceptionally good at communication skills and have a knack for 3D Designing and 3D Printing. The name of the profile is STEM Trainer (Teaching Job Role).
Responsibilities and Duties:
- Train STEM concepts to students from schools, colleges, and other educational institutions.
- Work on science and engineering research projects.
- Create & deliver the required content in schools and colleges.
- Content majorly consists of 3D Designing and 3D Printing.
- Manage the operations on the school premises.
- Compile and record daily update reporting to the respective manager.
React.jsJavascript
Redux/FluxJD:
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Thorough understanding of React.js and its core principles
Experience with popular React.js workflows (such as Flux or Redux)
Familiarity with newer specifications of EcmaScript
Knowledge of isomorphic React is a plus
Familiarity with RESTful APIs
Knowledge of modern authorization mechanisms, such as JSON Web Token
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimization
Familiarity with code versioning tools such as Git
To train them
To manage them
to do sales through team
To achieve sales target
To create distributors, dealers & stockists
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon