Customer Success executive

Project Manager

 

Job Description

 

Roles and Responsibilities:

 

• Develop relationships with various educational institutes including schools, colleges, and universities.

• School Acquisition- Reaching out to prospective schools through various lead sources and build a pipeline
• Develop project plans and implementation schedules
• Continually work to move projects to a successful completion
• Exhibitions to generate leads
• Passionate about working in the education sector
• Soft skills along with project management skills is a big asset
• Planned future events are visible & proactively coordinated
• Experience working in the EDU space is required (institutes, schools, Universities) and technology devices exp

 

Desired candidate profile:

Must be a graduate

Prior experience in project management ideally in Education industry (institutes,schools , Universities) will be an advantage

Great social and communication skills

Proven self-management and time management skills

Excellent client-facing communication skills

Strong leadership skills

Minimum of 2-3 years of experience in project management or as key account manager

Compensation is not a constraint for great candidates

 

What you need to have:

JOB SKILLS:

 

Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.

Solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.

Deadline driven with the ability to complete tasks independently with a strong sense of ownership.

Ability to correlate the impact of design on Digital Marketing & Sales.

Always thinking about multiple iterations & variations for testing which design works better for users.

Experience in Graphic Design software - Adobe Photoshop, InDesign, Illustrator, Sketch, Corel draw, etc.

Experience in Video Editing

software

knowledge of UI/UX.

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

Work Nature:

1. Understanding Business Requirements and converting those requirement in to Web Pages using HTML, CSS, JS and Photoshop/Illustrator.

2. Should have minimum 5 Web Page Designed/Shipped/Live

3. Can mentor/lead junior webpage designers regarding best practices

 

Desired Traits

1. Coachable, Flexible, and Embracing of Suitable Practices and Feedback as a means of
continuous improvement.

2. Ability to take initiative and work independently as well as in a team environment.

3. Able to demonstrate Integrity, Drive, and Natural Curiosity.

4. Experience in a good web agency is a plus.

 

 

Position profile

Senior Software Engineer

Responsibilities and duties

 

Skill Set

Primary

• 4-7 years’ experience developing scalable Mobile, Web and Cloud based applications.
• 3-4 years’ experience with hybrid mobile applications using IonicJS.
• 3-4 years’ experience with backend frameworks: Node.js, Express.js, Mongoose.js.
• 3-4 years’ experience with JavaScript Frameworks such as Angular, CSS and HTML5.
• 1-2 years’ experience with Azure Cloud, Azure PaaS (Functions, Service Bus, etc.).
• 1-2 years’ experience with SQL Server and MongoDB database.
• Experience in developing applications involving data extraction, transformation, and visualization using tools like Power BI.
• Very strong experience with the orchestration of multiple asynchronous API calls via call backs, promises, and async/await.
• Hands-on experience with TDD, using libraries such as Mocha/Jasmine.
• Define and implement application & infrastructure migration methodologies and techniques to migrate workloads into Azure.
• Knowledge of CI/CD, Jenkins pipelines would be a plus.
• Knowledge of AWS Cloud would be a plus.
• Experience in developing native iOS and Android applications would be a plus.

We're looking for a CTO who can take complete ownership of Tech Team and hustle and get shit done while building and scaling our product at inFeedo. Our ask is a burning desire for scale, relentless passion and a Jordon Belfort (from Wolf of Wall Street) like fearless confident attitude that leaves a lasting impression. MUST HAVES: 1) 7+ years of experience in Managing a Tech Team for a Saas product 2) Extremely strong communication skills 3) Has outstanding technical aptitude and a proven past record for team to draw inspiration 4) Has experience handling security and performance issues in small business 5) Has previous experience in MEAN stack, AWS and have worked on integrations 6) Capable of getting problem statement solved given only time and budget. (Take calls on getting new team members, firing existing ones etc) 7) Great with people management skills ^ Those without these skill sets will not be accepted. Brownie Points: Experience in scaling a small startup to a profitable mid size SAAS business 5 KEY RESPONSIBILITIES: 1)Set/adapt the vision for Tech, work with Product & Business team to understand their perspective 2) Align and mentor developers into right approach towards solving the problem 3) Proactively pre-empt technical issues wrt architecture, performance, security and Tech debt 4) Hire the right team, fire the wrong team 5) Be the SPOC for technical department, come on consensus with Product and Business team to bring best of Sales, Product and Tech