
We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.
Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)
Strong Technical Background.
What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
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Requirements :
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We’re looking for an experienced Regional Sales Intern to fuel growth at
Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.
Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋 The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are very punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
💻 Responsibilities:
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- Own the assigned region
- Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness
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- Meet personal and team sales targets
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- Attend meetings, sales events and training to keep abreast of the latest developments
- Report and provide feedback to management using financial statistical data
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You Are:
An experienced UX designer, who is able to understand our business requirements and any technical limitations, as well as be responsible for planning and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, journey maps, wireframes, mockups, and prototypes, validate the proposed solutions with users and is expert in usability best practices.
You will be part of the product team, working closely with users, engineers, and UI designers, to build and refine our product.
In this role, you should be both analytical and creative, able to grasp user needs and solve problems. A strong portfolio of successful projects is essential. Ultimately, you will make our product more user-friendly and intuitive, in order to attract and retain customers.
Simply put, you will be passionately and constantly solving challenging problems!
What you will do:
- Work closely with Product Owners to understand business requirements
- Ask smart questions, take risks and champion new ideas
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- Use user-centered design process and rapidly test and iterate your designs
- Work directly with our engineers, delivering product specs and assets to them
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- Design mockups and high-fidelity user interfaces
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- Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.
What you have:
- 4 - 6 years of UX design experience.
- Solid grasp of information architecture, interaction design, information design, and usability testing
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Expertise in UX software and strong understanding of development technologies
- Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision
- Solid design background with an keen eye for quality and details
- Background in project management and research
- A plus if you have fintech knowledge and experience.
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- Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
- Be nimble. You will be working to model problems with customer journey maps, while simultaneously designing and iterating against those needs and behaviors. Velocity and iteration are core to your being.
- Be flexible. Be ready to work on multiple projects, help your team members when they reach out and grow the team’s UX knowledge.
- Be a storyteller. Have a strong point of view, able to articulate and communicate ideas clearly to stakeholders. Bring in your style of presenting with awesome story telling.
- Build empathy as a culture. Enable organization to think and feel from a user’s perspective. Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
- Be committed to results. As a designer with experience, you will work closely with product leadership, cross-functional leads, to go beyond expectations.
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- You also have flexible timings and a great office space to work in
- Meal coupons and Uber Credits

Engineering Manager
Our Client is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.
Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.
World’s largest edutech and financial services organizations use our product to drive their sales execution.
ROLE
With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.
We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.
The role will involve building high-performance software engineering teams and delivering world-class software
Presenting plans, updates and risks to all stakeholders is a critical part of the role.
Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.
Requirements
- 10+ years of experience in building software products and SaaS applications
- Highly energetic leader with experience of building high-performance engineering teams and delivering great software
- Exposure to managing scale and huge growth in software usage
- Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
- Highly customer-focused with the ability to manage fast-paced release environment
- Strong knowledge of AWS from architecture and costs perspective.
- Exceptionally well-organized individual with great listening, communication and presentation skills
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