We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.
Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)
Strong Technical Background.
What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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- Solid Knowledge on DWH, ETL and Big Data Concepts
- Excellent SQL Skills (With knowledge of SQL Analytics Functions)
- Working Experience on any ETL tool i.e. SSIS / Informatica
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- Implementation Experience on Schema and Data Validator framework (Python / Java / SQL),
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- Read, extract, transform, stage and load data to selected tools and frameworks as required and requested.
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Experience: 2-15 Years
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Good to know technologies: Must be willing to learn Java and Spring Boot for future requirements
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Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.
Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.
This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.
As a Sales/Business Development Manager, you will be responsible for driving the entire sales cycle from initial customer engagement to closed sales primarily for North America & Europe market.
What you will do:
- Leading sales demonstrations, following up with the prospect throughout the cycle via multiple mediums including email & phone calls and bringing to closure
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- Playing a critical role in planning the sales and operations functions to ensure the business goals are entirely aligned
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- Monitoring daily operations and addressing potential issues when they arise
- Phone calling, both cold calls initially to follow-up calls where necessary (even though maximum communication will be written)
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What you need to have:- Minimum 3 years of experience in a similar role is mandatory
- Prior experience of working in B2B Enterprise software sales is preferred
- Previous experience of dealing with enterprises or small businesses and not just selling to consumers
- Resourcefulness to come up with new ideas to re-engage dormant leads
- Exceptional communication skills, both written and verbal
- Flexibility to work until 3 am IST to support US time-zone
- Ability to make smart use of digital tools to organise data, manage CRM, automate parts of the task
- Eagerness to build a career in Sales/ Business Development
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We are looking for an HTML developer who can write very good HTML and CSS. Below are the required skills:
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You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
If that sounds attractive please apply! We'd love to talk to you.
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Experience in Go
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SQL database (Postgres, MySQL, etc.)
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Implement customer requirements by creating high quality source code, database structures and other aspects of software application solutions.
Provide leadership to a team of software engineers and QA engineers to deliver commitments on time with a positive attitude.
Architect solutions to ensure that patterns for scalability, maintainability and performance are developed.
Ensure that the process for software development, testing and deployment is followed.
Ensure that user stories (requirements) have sufficient detail to be implemented properly.
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Present training to team members on processes and technical topics.
Work with customer stakeholders and the project manager as needed to build requirements and understanding of software features.
Perform code reviews to ensure that code standards and proper architectural patterns are followed.
Attend daily meetings status meeting with the team.
Make suggestions regarding improvements to the software.
Help software engineers and QA engineers to develop their careers and skills.
Be an expert in the technology stack of the software project.
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Serverless technologies
IoC / Dependency Injection
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Git
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Establish, implement and measure the effectiveness of mobile app paid advertising initiatives to drive adoption and engagement of our mobile app.
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At least 3+ years of experience in App Marketing/ digital marketing/ financial editorial /Content Management .
Data-driven mindset with excellent analytical and problem-solving skills.
Experience Working within the Fintech ecosystem is a must.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon