Associate Customer Success: Freshers

Roles and Responsibilities:

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance.

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders

• Interact and work closely with management, internal stakeholders & clients to understand the business information needs

• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)

• Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report

• Track and follow up with relevant stakeholders for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

• Ensure zero non-compliances on process audit on data security and compliance

• Support and adopt tools and systems for efficient MIS generation and reporting system

• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

• Providing update to the manager on the progress of any new MIS initiatives

• Perform periodic maintenance and servicing of MIS system to improve operational efficiency

• Adopt new tools, technology solutions and develop capability through training to improve his own productivity.

• Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis

• Stakeholder management

• Coordinate with internal and external stakeholders for collation and accuracy of data

• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Additional Skills:

● Should have good knowledge of MS Excel and hands on experience in making reports

● Analytical Skills

● Data Visualization Skill

● Advance Knowledge of MS-Office/ Office 365

Job Overview:

PGAGI Consultancy Pvt Ltd is looking for a highly skilled Software Development Engineer (SDE) to join our dynamic team. The ideal candidate will have hands-on experience in frontend development, project management, and performance optimization, with a strong background in SaaS product development, preferably in a product-based startup.

As an SDE, you will be responsible for designing, developing, and optimizing scalable web applications, ensuring high performance and a seamless user experience. You will work closely with cross-functional teams to drive innovation and implement best practices in front-end development.

Preferred Qualifications & Experience:

• Previous experience in SaaS product development.

• Experience working in a product-based startup.

• Minimum 2 years of Experience in Front-end.

Skills:

• Performance Optimization – Strong understanding of code splitting, lazy loading, and image optimization.

• Problem-solving – Ability to troubleshoot and resolve complex technical issues.

• Communication & Collaboration – Excellent verbal and written communication skills.

• Adaptability – Willingness to learn and adapt to new technologies and tools as needed.

Why Join Us?

• Work on cutting-edge SaaS products in a fast-paced environment.

• Collaborate with a talented team of engineers, designers, and product managers.

• Opportunities for continuous learning and professional growth.

• Competitive salary and benefits package.

If you are passionate about front-end development and leading software development projects while remaining hands-on with coding, we encourage you to apply!

Key Responsibilities

• Project Management & Development -
• Oversee project timelines, delegate tasks, and ensure timely delivery of features and updates.
• Collaborate with cross-functional teams to define, design, and implement scalable solutions.
• Frontend Development & Architecture -
• Design and develop scalable, maintainable, and high-performing frontend architectures.
• Ensure efficient component structuring and data flow in applications.
• Web Performance Optimization -
• Implement best practices such as code splitting, lazy loading, and image optimization to enhance performance.
• Optimize applications for fast load times and smooth user experience.
• State Management & Type Safety -
• Utilize state management libraries like Redux or MobX for handling complex application states.
• Leverage TypeScript for building robust and type-safe applications.
• Responsive Design & Accessibility -
• Develop responsive UIs using SCSS and Tailwind CSS to ensure cross-device compatibility.
• Ensure applications comply with Web Content Accessibility Guidelines (WCAG).
• Testing & Debugging
• Write and maintain unit tests, integration tests, and end-to-end tests using industry-standard frameworks.
• Debug and troubleshoot complex frontend issues efficiently.
• Build Tools & Automation
• Work with Webpack, Parcel, Vite, or Gulp to streamline development workflows.
• Optimize build processes for better performance and scalability.
• Version Control & Collaboration
• Use Git and GitHub for version control, following best practices in collaborative workflows.
• Work effectively with team members and stakeholders to drive project success.

Requirements

• Proficiency in Advanced JavaScript Frameworks – Strong expertise in React and Next.js.
• State Management – Experience with Redux, MobX, or other state management libraries.
• TypeScript Expertise – Solid understanding of type safety and scalable application development.
• Frontend Design & CSS – Hands-on experience with SCSS and Tailwind CSS.
• Testing & Debugging – Familiarity with Jest, Cypress, or other testing frameworks.
• Build & Automation Tools – Knowledge of Webpack, Parcel, Vite, or similar.
• Accessibility – Adherence to WCAG standards for web accessibility.

Job Summary: We are looking for a skilled SQL Developer to join our team. The ideal candidate will have a strong understanding of database management systems, experience in writing complex SQL queries, and a solid understanding of data structures and algorithms. The SQL Developer will be responsible for designing, developing, and maintaining SQL databases, ensuring their performance, availability, and security.

Key Responsibilities:

• Design, develop, and optimize SQL databases, tables, views, stored procedures, and triggers.
• Develop efficient and complex SQL queries for data extraction, transformation, and loading (ETL).
• Create and maintain database schema designs, data models, and ER diagrams.
• Analyze and optimize complex SQL queries for better performance.
• Implement indexing strategies, query optimization techniques, and other performance tuning practices.
• Ensure data integrity and security by designing and implementing database constraints, data validation rules, and security policies.
• Work with software developers, data analysts, and system administrators to integrate SQL databases with other applications and systems.
• Collaborate with business stakeholders to understand data requirements and provide solutions.
• Document database designs, stored procedures, and other database-related activities.
• Maintain accurate records of database changes, optimizations, and configurations.

Eligibility Criteria:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 to 5 years of experience as an SQL Developer or in a similar role.
• Proven experience in database design, development, and management.
• Experience with SQL Server, MySQL, PostgreSQL, or other relational database management systems.
• Proficiency in writing complex SQL queries, stored procedures, functions, and triggers.
• Strong understanding of indexing, query optimization, and performance tuning.
• Familiarity with database security best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Attention to detail and commitment to quality.
• Ability to work independently and in a team environment.
• Experience with cloud-based databases (e.g., AWS RDS, Azure SQL Database).
• Experience with NoSQL databases.

What We Offer:

·        Competitive salary and performance based incentives.

·        Comprehensive benefits package, including health

·        Opportunities for professional growth and career advancement.

·        A collaborative and innovative work environment.

• Experience in Node.js Frameworks
• Hands-on experience with MongoDB
• Strong proficiency with JavaScript, Socket IO, ExpressJS & SailsJS
• Experience working with third-party developer tools, including documentation, APIs, and SDKs
• Good Grasp of Asynchronous Programming and Its Workarounds
• Database Schema design for Business Processes
• Working Knowledge of JWT-based passport Authentication
• Can Write and Refactor Efficient Codes
• Experience in Implementing Data Protection
• Must have demonstrated the ability to deliver high-quality products on time
• Knowledge of GIT, SVN technology

Responsibilities

● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,

scalable & are of high quality.

● Build and/or operate platforms that are highly available, elastic, scalable, operable and

observable.

● Build/Adapt and implement tools that empower the TI AI engineering teams to

self-manage the infrastructure and services owned by them.

● You will identify, articulate, and lead various long-term tech vision, strategies,

cross-cutting initiatives and architecture redesigns.

● Design systems and make decisions that will keep pace with the rapid growth of TI AI.

● Document your work and decision-making processes, and lead presentations and

discussions in a way that is easy for others to understand.

● Available for on-call during emergencies to handle and resolve problems in a quick and

efficient manner.

Requirements

● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and

Kubernetes or similar infrastructure platforms. (preferably AWS)

● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test

everything, proactive monitoring etc).

● Experience in building and operating distributed systems.

● Understanding of operating systems, virtualization, containerization and networks

preferable

● Hands-on coding on any of the languages like Python or GoLang.

● Familiarity with software engineering practices including unit testing, code reviews, and

design documentation.

● Strong debugging and problem-solving skills Curiosity about how things work and love to

share that knowledge with others.

Benefits :

● Work with a world class team working on a very forward looking problem

● Competitive Pay

● Flat hierarchy

● Health insurance for the family

• 5+ years of experience in software development.
• At least 2 years of relevant work experience on large scale Data applications
• Good attitude, strong problem-solving abilities, analytical skills, ability to take ownership as appropriate
• Should be able to do coding, debugging, performance tuning, and deploying the apps to Prod.
• Should have good working experience Hadoop ecosystem (HDFS, Hive, Yarn, File formats like Avro/Parquet)
• Kafka
• J2EE Frameworks (Spring/Hibernate/REST)
• Spark Streaming or any other streaming technology.
• Java programming language is mandatory.
• Good to have experience with Java
• Ability to work on the sprint stories to completion along with Unit test case coverage.
• Experience working in Agile Methodology
• Excellent communication and coordination skills
• Knowledgeable (and preferred hands-on) - UNIX environments, different continuous integration tools.
• Must be able to integrate quickly into the team and work independently towards team goals

• Take the complete responsibility of the sprint stories’ execution
• Be accountable for the delivery of the tasks in the defined timelines with good quality
• Follow the processes for project execution and delivery.
• Follow agile methodology
• Work with the team lead closely and contribute to the smooth delivery of the project.
• Understand/define the architecture and discuss the pros-cons of the same with the team
• Involve in the brainstorming sessions and suggest improvements in the architecture/design.
• Work with other team leads to get the architecture/design reviewed.
• Work with the clients and counterparts (in US) of the project.
• Keep all the stakeholders updated about the project/task status/risks/issues if there are any.

We are looking for a Developer who is proficient with Node and has at least 1-3 years of relevant experience. Your primary role will be on developing microservices, while ensuring good coding practices and architecture. You will have end to end ownership of the services you develop, to ensure it is robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, and quality product is important.

Roles and Responsibilities

• Integrating and maintaining Node micro services
• Proficient in RESTful APIs and API communications, especially to consume data from and/or push data into MongoDB for Web and mobile applications
• Proficient on modeling applications on NOSQL databases(preferably MongoDB)

Desired Candidate Profile

• Strong coding experience in Node JS.
• Should have experience with microservice architecture
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement

Nice to have:

• Some experience with queues like like Redis,SQS,etc
• Experience with cloud solutions like Lambda, Docker etc
• Experience in DevOps and related practices to improve development lifecycle, continuous delivery with high quality is an advantage.
• Deploy server/related components to staging, live environments.
• Some exposure to React Frontend implementation, deeper JS skills

Seamedu - School of Pro Expressionism is a full fledge media school based in Pune, founded in 2008 to produce world class talent in Media & Entertainment (M & E) fields of Digital Film making, Animation, Game Design, Visual Effects, Sound Design, Broadcast Media, and Broadcast Journalism. Seamedu is the type of institute that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Gaming. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – www.seamedu.com

Job Description:

Achieve admission targets

• Handling fresh enquiries (making phone calls & walk-ins)
• Follow up calls to the prospective students
• Update CRM
• Follow admission process
• Submit daily activity report to immediate superior.

Plan and execute marketing activities

• Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
• Analysis of earlier marketing data to support fresh marketing plans
• Monitor lead generation and quality on weekly basis

Student Relations

Attendance Management

Student Relations & Grievances Handling

• Students data updation & maintenance
• Ensure to solve student queries (other than technical / functional)
• Help & support students wherever required and students grooming
• Parents interaction and coordination

Support Placement Actvities

Specific Skill Set :

• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Experience Required: 1 to 5 years

Minimum Education Requirements: Graduate in any stream with relevant experience

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi