Customer Support Manager

🔑 Key Responsibilities

• Identify current and future hiring needs and convert them into structured recruitment plans

• Partner with hiring managers to understand role requirements, skills, and competencies

• Drive end-to-end recruitment within defined timelines, budget, and quality standards

• Optimize internal and external sourcing channels to build strong talent pipelines

• Conduct in-depth screening and interviews to present quality candidate slates

• Manage interview coordination, scheduling, and stakeholder communication

• Use data and market insights to improve hiring decisions and candidate experience

• Build and maintain long-term relationships with prospective talent

Senior Engineer – MFT & EDI (Axway / IBM Sterling)

Location: Remote (1st Month Onsite)

Shift: US Shift (7 PM / 11 PM IST)

Experience: 4+ Years

Job Role

Looking for a Senior Engineer with experience in Axway Secure Transport or IBM Sterling B2Bi to manage MFT/EDI platforms, AWS infrastructure, and production support for a global client.

Key Responsibilities

• Manage and configure MFT/EDI (Axway or IBM Sterling)
• Handle platform support, maintenance, and troubleshooting
• Work with AWS, Terraform, and CI/CD tools
• Automate tasks using Shell/Python
• Provide US shift production support

Required Skills

• 4+ years experience in MFT/EDI
• Axway Secure Transport or IBM Sterling B2Bi
• AWS + Linux
• Terraform / Jenkins
• Shell or Python scripting
• Good communication and troubleshooting skills
• Ready for US shift

We are  Looking for a full-time Sitecore Content Author with 2 to 5 years of experience in web content production and Sitecore Personalize development within Sitecore CMS. Please find the below JD for your reference and let us know if you are interested in this position.

Preferred candidate profile

1. Bachelor's Degree or Equivalent Work Experience 

2. 2-5 Years of Experience in web content production

3. 2--5 years Experience with Sitecore CMS                                                

4. Experience with Sitecore Personalize development

5. 2-5 Years of Experience web content development     

• Working shift- US Mountain time.
• Looking for a full time resource for a 6 months contract starting from 1st April.

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

• Troubleshoot Issues
• When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
• Contribute to Product Development
• Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
• Assist Users
• This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
• Prepare Technical Documentation
• Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
• Suggest Improvements
• Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

• 1-5 years of relevant experience.
• Should be familiar with Database tools (such as excel or MySQL)
• Should be familiar with Industry-specific tools (such as programming languages)
• Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

• Problem Solving skills.
• Technical expertise
• Customer Service
• Attention to detail
• Multitasking

Locations: Bangalore 

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page  

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Implementation knowledge of SAP Work Manager is must and other apps like Service Manager is a plus
• Knowledge in SAP MDK and SAP Asset Manager will be a big plus
• Experience in Java programming, SQL knowledge is a must
• Experience with Web-Technologies (HTML, CSS, JS, REST-WS) is a plus.

• Defining, implementing and executing regression and stress automation tests focused on embedded software and device firmware level
• Analyzing automation test results for failures, identifying issue trends, and quantifying impact
• Isolating and reporting defects effectively quantifying customer impact, and verifying fixes through regression testing and other test methodologies
• Working cross-functionally with other QA teams, Developers and Project Managers

Desired Candidate Profile

• BE– CS/ ECE, MS, ME, MTech
• 2+ years of QA experience, preferably on consumer hardware/software products
• Automation experience in modern scripting or compiled languages (Python, JavaScript, C, etc.)
• Knowledge of Unix and Unix shell scripting
• Ability to communicate technical concepts to a non-technical audience
• Deep understanding of SQA methodologies & practices
• Ability to solve hard problems with creative and sustainable solutions
• Experience with hardware and/or software development lifecycle processes
• Self-motivation with the ability to drive features to delivery
• Strong hands on experience in developing applications
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills, and the ability to learn new technologies quickly    

LogiNext is looking for a target oriented and enthusiastic technology recruiter who has a successful record in closing the perfect candidate for a job role. With an eye for the right talent, you will be a part of the end-to-end recruitment cycle driving hiring results and closures. 

You have experience in technology recruitment with a proven track record in a SaaS product company. You are a master in analysing the appropriate skills, building a strong recruitment pipeline and bringing them to closure.

Responsibilities   

• Handle end to end recruitment cycle for the open positions 
• Coordinate with the hiring managers to understand the skill-set required, create a job description, develop a recruitment plan and execute it
• Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
• Coordinate with hiring managers to schedule telephonic and face-to-face interviews and follow up with the candidates
• Negotiate with the candidates on salaries and perks offered
• Create a pipeline of active candidates qualified for further interview rounds for the open positions and construct of strong network of passive candidates
• Represent LogiNext strongly to generate a genuine interest in the candidates and provide them complete and inspiring details of the position
• Log and record each-and-every outreach made, in the ATS and generate regular activity reports 

Requirements

• Bachelor’s or Master’s Degree in HR, Business Management, Statistics or related field
• 4 to 6 years of experience in technology recruitment with high success ratio
• Possessing good understanding of recruitment cycle in a product organization
• Good knowledge of enterprise technologies and SaaS market
• Experience in negotiating with recruitment and staffing agencies while handling the internal recruitment activity
• Good screening skills along with strong judgement on the behavioral skills to evaluate the candidate’s technical fitment and alignment with LogiNext’s cultural values
• Ability to take ownership, understand the requirements of positions and prosper in a fast-paced recruitment environment
• Extensive working knowledge of developing relationships with candidates and keeping them interested in LogiNext along with ability to generate leads to find the best of the candidates
• Excellent verbal and written communication skills and time management skills are essential
• Ability to manage and handle multiple requirements at a time efficiently
• Regularly keep oneself posted with the latest technologies

HR Coordinater (female only)

Casey Group, an Odisha based FMCG Company looking for experienced female human resources-cum-sales coordinators to manage their marketing strategies and policies.

What You Will Do:

As a HR Coordinator you will make your impact in the organization by supporting the recruiting program and sales team in the following ways:

Recruitments:

• Understanding defined market attributes to assist in developing recruiting and sales strategies   for long term and sustained growth.
• To coordinate with the field sales staff regarding their daily work report and daily sales report.
• To motivate the field sales team to achieve their sales target.
• To help in day to day recruitment cycle through job postings, formulating HR policies, attendance management of the field sales team.
• To manage the payroll processing.
• Preliminary screening of resumes and conducting interview sessions of the sales force.
• To organize training and seminar sessions for the new joiners.
• To organize sales order and manage sales inventories of dealers, distributors and stockiest of the company.
• To perform other admin duties as and when required.

Qualifications:

Required:

• Education: MBA or Equivalent Degree with HR and marketing specialization.
• Experience Required: 1-2 yaers

Preferred Skills:

• She should be smart and presentable in approach.
• She should have knowledge on various job sites and postings.
• She should be a versatile and dynamic personality.
• She should have knowledge on sales coordination.
• She should be capable to manage and handle sales team sitting in the corporate office.
• She should have knowledge of payrolls, coordination, motivation and execution.
• She must be an MBA in HR & Marketing.
• She must be an experienced person having at least 1 year of experience.
• Must own a laptop of her own.

Location: Bhubaneswar, Odisha

Shift Timing: 9.30a.m. -6.30p.m.

CTC: upto 18k p.m.

Fulltime associate

We are urgently looking Azure Data Factory Engineers with 3 to 7 years of overall experience, having good experience on Azure Data Factory and SSIS.

Requirements:

• Qualification: Engineering Graduate.
• Years of Experience: 2+ yrs of relevant experience on Azure Data Factory & SSIS.
• Strong understanding of ETL/ELT concepts.
• Hands on experience on Azure Data Factory.
• Exposure of Cloud technologies, standards, and platforms.
• Sound knowledge of ADF pipeline, configuration, parameters, variables, Integration services runtime (part of Data Factory).
• Strong Experience on SSIS.
• Sound knowledge of implementing slowly changing dimensions and transactional, fact less, snapshot fact tables.
• Azure Data Warehouse.
• Knowledge on Azure components especially file storage and Azure Sql, Blob storage and Data Lake Gen2 storage (just used as a file system on the blob).
• Azure Data Migration tool.
• Well versed with RDBMS systems like Sql server, DDL, DML scripts.
• Sound knowledge of T-SQL and stored procedures.
• Strong Query writing skills, Scheduling tools.
• Ensure quality deliverable and ability to extend work hours if required.
• Azure Certification: Preferred.
• Ability to understand Customer requirements and convert the requirements into technical specifications.
• Ability to understand the overall solution and design components to fit the overall solution.
• Ability to take technical decisions and support the decisions with justifications.
• Ability to work in Agile manner.
• Ability to work independently without much guidance.
• Self-Motivated, team player, results oriented, strong Time Management skills.
• Excellent written and verbal communication skills.
• Willing to travel to outside India (Short term as well as long term)