Customer Support Manager

Job Description: Intern - Business Development

Location: Pune (Work from Office)

About Rawmart

Welcome to the Rawmart. We are the end to end solution providers and enablers to

Manufacturers and SME’s. By participating in the end to end manufacturing cycle, Rawmart

enables smart & cost effective raw material procurement, provides seamless supply chain

experience, infuses manufacturing technology, quality controls & drives process efficiencies

for delivering a better cost and volumetric output. Rawmart Intends to develop similar

Ecosystems across various product verticals and respective SME's. Partnering and developing

such SME's across the country is our mission. Our core principles are - Involve, Solve, and

Evolve.

Role Overview:

We are seeking a highly motivated intern to support the Business Development team in

driving growth within the Manufacturing as a Service vertical. The ideal candidate is eager to

learn, detail-oriented, and comfortable with research, client interaction, and strategic

planning.

Key Responsibilities:

1. Assist in identifying potential clients and researching their business requirements.

2. Conduct market research to understand industry trends and competitor analysis.

3. Support the preparation of client presentations, proposals, and reports.

4. Collaborate with internal teams to align solutions with client needs.

6. Help in organizing meetings, taking notes, and tracking follow-ups.

7. Support in managing marketing campaigns or lead-generation activities.

Required Skills and Qualifications:

Technical Skills:

1. Market Research & Analysis: Ability to conduct comprehensive research and summarize findings.

2. Microsoft Office Suite: Proficient in Excel, Word, and PowerPoint.

3. Data Handling: Basic understanding of data organization and visualization.

4. Presentation Skills: Ability to design visually engaging and persuasive presentations.

Soft Skills:

1. Strong communication and interpersonal skills.

2. Analytical thinking and problem-solving ability.

3. High attention to detail and organizational skills.

4. Proactive and eager to learn in a dynamic environment.

5. Ability to work collaboratively within a team and independently when required.

Preferred Qualifications:

1. Background in business, marketing, or engineering (students or recent graduates).

3. Knowledge of social media and digital marketing tools is a bonus.

Job Title: Odoo Developer

Experience: 3 to 4 Years

Location: Ahmedabad

Job Type: Full-time (On-site)

Role Overview

We are looking for a skilled Odoo Developer to join our team. The ideal candidate will have a blend of technical and functional expertise in developing, implementing, and customizing Odoo solutions. You will work closely with our team to deliver seamless and efficient software solutions.

Key Responsibilities :

· Develop, customize, and implement Odoo modules to meet business requirements.

· Enhance and maintain the Odoo framework with Python.

· Provide high-level technical support and troubleshoot system issues.

· Collaborate with cross-functional teams to gather requirements and design solutions.

· Integrate Odoo with third-party applications and ensure smooth functionality.

· Test, document, and deploy solutions with a focus on quality.

· Provide training and support to end-users as needed.

Required Skills :

· Strong experience in Python and the Odoo framework.

· Proficiency in object-oriented programming (OOP) and relational databases.

· Experience with JavaScript and its frameworks.

· Excellent problem-solving and debugging skills.

· Knowledge of system design, documentation, and testing processes.

· Familiarity with version control and release management (e.g., Git).

· Ability to analyze requirements and align them with Odoo functionality.

Why Join Us?

· Work on exciting and impactful projects.

· Collaborative and innovative work environment.

· Opportunities for professional growth and learning.

About us:
Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.

People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.

We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us.

About the role:
We are seeking a Sr. Frontend Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.

What we’d like to see:
● Ability to write elegant and readable code
● Excellent problem solving skill and love technical challenges
● Lead a team of developers and showcase managerial skills
● Comfortable working in a team-oriented and collaborative environment
● Strong understanding of Agile and Lean software development processes and practices
● Stays plugged into emerging technologies/ industry trends and applies them proactively
● Knowledge of software best practices, like test driven development and continuous integration

Must have:
● BE/ B.Tech in Computer Science or a related field or equivalent practical experience
● Proven working experience in frontend programming for a minimum of 3 years
● Good understanding of frameworks like Bootstrap, Backbone, ReactJS, Redux and libraries like jQuery, LESS and Ajax
● Knowledge of performance testing frameworks including Mocha and Jest
● Experience with browser-based debugging and performance testing software
● Strong understanding of server-side scripting and Javascript frameworks, including jQuery
● Aggressive problem diagnosis and creative problem solving skills and client handling skills
● Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
● Experience with coaching and mentoring junior web developers
● Experience in working with a variety of external frameworks and libraries
● Proven experience integrating with, along with a deep understanding of, service-based Web APIs including REST and/or GraphQL
● Good knowledge of User Interface patterns and techniques to solve common UI problems

Nice to have:
● Familiarity and experience using a variety of architectural design patterns
● Personal projects or contributions to the open source community
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
● Strong organizational skills to juggle multiple tasks within the constraints of timelines
● Team player (those great personality types that people love to work with)
● Great communication skills

Why you’ll love it here:
(Besides working with our team with infinite charm)

● We have no fixed work timings or leave policy, you can take unlimited leaves and start your day whenever you want. (Just make sure others in your team don’t suffer)
● We don’t track these hours you put in or ask you to fill time sheets. We don’t believe in
micromanaging, if you’re struggling, ask for help. If someone else is, offer some support.
● We never mind if people make mistakes or screw up in any way, and offer full encouragement to help people learn fast by failing fast.
● We always encourage people to be completely candid, raise alarms, or log complaints
anonymously in our feedback tool, no matter how harsh.
● We are a ‘Work from Anywhere’ company, since passionate, driven people can work from
anywhere they want; their homes, or cafes, or mountains, or beaches, anywhere.
● We have a 15-day notice period. We want to build a place where people work willingly and passionately.

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.

Skills and Qualifications

• Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas. 
• Excellent client-facing and internal communication skills.
• Proficiency in project management tools and methodologies.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
• Resource management skills and ability to handle complex / sensitive issues
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Professional (PMP) certification is preferred.
• Awareness about the latest technologies for product development and execution.

• Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
• Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
• Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Build and structure project teams to ensure maximum performance. 

What is the role?

As Product Manager for Compass, you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, prioritization, driving this through development, and successfully launching new product features. To read more about the kind of qualities we are looking for in this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>;

Key responsibilities

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Planning execution of  roadmap & managing end to end product delivery
4. Work extensively on feature delivery and tradeoffs of a product
5. Help define the value proposition of the product for the Sales & Marketing teams and help with the GTM strategy
6. Research and understand competitive offerings in your sector

Who will you work with?

You ll report to the head of product development. 

What are we looking for?

1. 5+ years of product management function in a product company
2. B2B SaaS experience with multiple Stakeholder management would be preferred
3. Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and strong business judgment.
4. Enjoy working in a startup environment, with a proven ability to innovate and work customer backwards
5. Ability to think strategically and prioritize in an ambiguous environment.
6. Analytical thinking, project management skills, attention to detail, and exceptional organizational skills are essential

What can you look for?

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Compass?.

We are,

We at Compass strive to make selling fun with our SaaS incentive gamification product.  Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards and analytics to help accelerate performances and sustain growth.

We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward,

If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.