Customer Support Manager

Strong senior motion graphics designer profile

Mandatory (Experience 1): Must have 3 + years of professional experience in motion design with direct exposure to app-based and web-based products.

Mandatory (Experience 2): Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.

Mandatory (Portfolio): Must have a strong portfolio showcasing product-focused motion design, UI/UX animations, and micro-interactions (not marketing-only work).

Mandatory (Domain): Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).

Mandatory (Collaboration):Must have experience collaborating with product designers and developers, and be able to clearly articulate motion decisions and UX rationale.

Mandatory (Tools & Skills) – Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

Mandatory (Exclusion) – Do not consider candidates focused mainly on illustrartion or marketing motion graphics (ads, banners, brand films, video editing).

About PrintStop Our vision is 'to transform the procurement processes of large enterprises and make happy and efficient workplaces' We are a 16-year-old bootstrapped company, profitable and growing year on year

with a team size of 120. We have carved our niche in the printing and corporate gifting industry with our products and technology-enabled platform solutions (Mandaala). We sell products that include:

1. printed products like business cards, brochures, standees, etc and

2. branded merchandise products: We have logo branding capabilities using technologies like Laser engraving, UV printing, embroidery, etc on 40+ product categories like apparel, bottles, pens, backpacks, etc

Mandaala by PrintStop is a SaaS-based platform for Enterprises and it automates the order-to-delivery workflows for branded merchandise, onboarding kits, stationery, marketing collateral, corporate gifts, and a lot more. Using Mandaala’s digital portals for specific products, large organizations automate the manual effort, eliminate errors in artworks, enable inbuilt approvals, and get complete visibility of spending, thus reducing the effort required by almost 80%. We serve 2 customer segments namely SMEs (to know more visit https://www.printstop.co.in/) and large Enterprises (to know more visit

https://www.mandaala.com/) like Dr. Reddys, Infosys, Tech M, HDFC Life, Deloitte We are an ISO 9001, ISO 27001 and a Great Place to Work Certified company. Our average employee tenure is 5 years. Our people love to grow with us :)

Role Enterprise Sales Manager

The primary responsibility of this role is to convert new customers for Mandaala (the Enterprise division). This typically involves researching and reaching out to prospective companies; pitching our products and solutions and converting them. (our target market is India's top 1000 companies). The role entails engaging with senior (VP and above) stakeholders in the HR, Admin, and Marketing departments of these companies.

Location Mumbai, Pune, Chennai, Hyderabad

Key Responsibilities :

1. Research prospects in target companies

2. Reach out to senior stakeholders using various methods such as emails, social media (LinkedIn), and calls to generate meetings

3. Present and pitch Printstop's products and solutions

4. Engage and build relations with key stakeholders to be able to convert and generate new business.

5. Upsell/cross-sell to penetrate the converted account to increase wallet share

6. Manage and keep the sales data updated in an accurate and timely manner in the CRM

7. Follow the sales processes and participate in ongoing sales and product training

Exposure to working in HRTech, B2B SaaS or gifting/printing company is a plus.

Skillsets:

Primary

1. Self-starter / Self-drive

2. Self Confidence (Senior stakeholder management)

3. Persuasion

4. Business Acumen: Understand customer - product - value proposition

5. Solution / Value-based selling

6. Executive Level Communication (spoken, verbal, listening)

7. Strong attention to detail

8. Strong project/task management

9. Strong time management skills with the ability to multitask

Secondary

1. Negotiation skills

2. Using sales tools, AI & CRM

3. Presentation skills

• 6+ years of experience in building web applications using ASP.net, web API, SQL Server, and Testable code.
• C# with Strong in OOPS,
• Hands on experience in React JS or Node JS,
•Experience of architecting and designing web applications and services
• Must have at least 1+ year experience using React or Node JS.
• Passion for building and delivering great software with a strong sense of ownership, while working closely with junior team members.
• Conceptual knowledge of middleware architecture.
• Strong experience with Agile processes.
• Exposure to tools to optimize web application performance-MH
• Understanding and experience of working with Product Management, Design and DevOps teams

• Experience in building applications on .NET Core, is a great plus
• Experience working with CRM Products 

1. Big data developer with 8+ years of professional IT experience with expertise in Hadoop ecosystem components in ingestion, Data modeling, querying, processing, storage, analysis, Data Integration and Implementing enterprise level systems spanning Big Data.
2. A skilled developer with strong problem solving, debugging and analytical capabilities, who actively engages in understanding customer requirements.
3. Expertise in Apache Hadoop ecosystem components like Spark, Hadoop Distributed File Systems(HDFS), HiveMapReduce, Hive, Sqoop, HBase, Zookeeper, YARN, Flume, Pig, Nifi, Scala and Oozie.
4. Hands on experience in creating real - time data streaming solutions using Apache Spark core, Spark SQL & DataFrames, Kafka, Spark streaming and Apache Storm.
5. Excellent knowledge of Hadoop architecture and daemons of Hadoop clusters, which include Name node,Data node, Resource manager, Node Manager and Job history server.
6. Worked on both Cloudera and Horton works in Hadoop Distributions. Experience in managing Hadoop clustersusing Cloudera Manager tool.
7. Well versed in installation, Configuration, Managing of Big Data and underlying infrastructure of Hadoop Cluster.
8. Hands on experience in coding MapReduce/Yarn Programs using Java, Scala and Python for analyzing Big Data.
9. Exposure to Cloudera development environment and management using Cloudera Manager.
10. Extensively worked on Spark using Scala on cluster for computational (analytics), installed it on top of Hadoop performed advanced analytical application by making use of Spark with Hive and SQL/Oracle .
11. Implemented Spark using PYTHON and utilizing Data frames and Spark SQL API for faster processing of data and handled importing data from different data sources into HDFS using Sqoop and performing transformations using Hive, MapReduce and then loading data into HDFS.
12. Used Spark Data Frames API over Cloudera platform to perform analytics on Hive data.
13. Hands on experience in MLlib from Spark which are used for predictive intelligence, customer segmentation and for smooth maintenance in Spark streaming.
14. Experience in using Flume to load log files into HDFS and Oozie for workflow design and scheduling.
15. Experience in optimizing MapReduce jobs to use HDFS efficiently by using various compression mechanisms.
16. Working on creating data pipeline for different events of ingestion, aggregation, and load consumer response data into Hive external tables in HDFS location to serve as feed for tableau dashboards.
17. Hands on experience in using Sqoop to import data into HDFS from RDBMS and vice-versa.
18. In-depth Understanding of Oozie to schedule all Hive/Sqoop/HBase jobs.
19. Hands on expertise in real time analytics with Apache Spark.
20. Experience in converting Hive/SQL queries into RDD transformations using Apache Spark, Scala and Python.
21. Extensive experience in working with different ETL tool environments like SSIS, Informatica and reporting tool environments like SQL Server Reporting Services (SSRS).
22. Experience in Microsoft cloud and setting cluster in Amazon EC2 & S3 including the automation of setting & extending the clusters in AWS Amazon cloud.
23. Extensively worked on Spark using Python on cluster for computational (analytics), installed it on top of Hadoop performed advanced analytical application by making use of Spark with Hive and SQL.
24. Strong experience and knowledge of real time data analytics using Spark Streaming, Kafka and Flume.
25. Knowledge in installation, configuration, supporting and managing Hadoop Clusters using Apache, Cloudera (CDH3, CDH4) distributions and on Amazon web services (AWS).
26. Experienced in writing Ad Hoc queries using Cloudera Impala, also used Impala analytical functions.
27. Experience in creating Data frames using PySpark and performing operation on the Data frames using Python.
28. In depth understanding/knowledge of Hadoop Architecture and various components such as HDFS and MapReduce Programming Paradigm, High Availability and YARN architecture.
29. Establishing multiple connections to different Redshift clusters (Bank Prod, Card Prod, SBBDA Cluster) and provide the access for pulling the information we need for analysis. 
30. Generated various kinds of knowledge reports using Power BI based on Business specification. 
31. Developed interactive Tableau dashboards to provide a clear understanding of industry specific KPIs using quick filters and parameters to handle them more efficiently.
32. Well Experience in projects using JIRA, Testing, Maven and Jenkins build tools.
33. Experienced in designing, built, and deploying and utilizing almost all the AWS stack (Including EC2, S3,), focusing on high-availability, fault tolerance, and auto-scaling.
34. Good experience with use-case development, with Software methodologies like Agile and Waterfall.
35. Working knowledge of Amazon's Elastic Cloud Compute( EC2 ) infrastructure for computational tasks and Simple Storage Service ( S3 ) as Storage mechanism.
36. Good working experience in importing data using Sqoop, SFTP from various sources like RDMS, Teradata, Mainframes, Oracle, Netezza to HDFS and performed transformations on it using Hive, Pig and Spark .
37. Extensive experience in Text Analytics, developing different Statistical Machine Learning solutions to various business problems and generating data visualizations using Python and R.
38. Proficient in NoSQL databases including HBase, Cassandra, MongoDB and its integration with Hadoop cluster.
39. Hands on experience in Hadoop Big data technology working on MapReduce, Pig, Hive as Analysis tool, Sqoop and Flume data import/export tools.

Core Stack Required: MERN

Location: Remote

Minimum Experience: 3 years

• Knowledge of Node, MongoDB, Express, React.

• Proficient with code versioning tools including Git, Bitbucket.

• Good problem-solving skills.

• Good Knowledge with MySql databases.

• Knowledge and proficiency in HTML, CSS, and JavaScript. (Reactjs is an advantage)

• Experience in payment gateways integration.

• Experience in image manipulation.

• Ability to write and consume SOAP & REST web services.

• Write clean, well-structured code with proper abstraction and reusability.

• Must have good analytical and problem-solving skills.

• Must be a good team player, good learner, and self-starter.

• Ability to work independently and perform under strict deadlines.

• Good to have Experience in creating multilingual websites.

• Experience in API integration i.e. Google, Facebook, Twitter, agora, twilio etc..

Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

We are on the lookout for a dynamic and driven individual for the role of Pre Sales Executive.

What will you do every day?

- The role requires a good blend of technical, product, and interpersonal skills with a passion to provide every necessary support to the front-end sales team to close large-scale enterprise deals.

- You will, on a day-to-day basis, work with various external clients & internal teams trying to bridge the gaps between solutions & selling.

- You will also come up with different collaterals which will help scale up the complete process across industry and geography.

Responsibilities :

- Understand client needs and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

- Manage relationships and with some of NeuroTags' largest strategic accounts and work closely with their teams to achieve the business objectives

- Use the domain & product experience, coupled with sales expertise, to craft sales pitches, client-specific collaterals, and demos for the sales team

- Manage the entire proposal lifecycle which will include scope finalization, solution review, commercials, and proposal submission.

- Analyze market data to determine the ideal customer for NeuroTags' solutions. 

- Own the platform demos & Proof of Concepts. Understand the business use case, and create prototypes for the client

- Responsible for identifying opportunities and giving feedback to the product team to ensure a differentiated product roadmap

Requirements :

- 1-3 years of experience in Pre Sales/ Sales.

- Demonstration of critical product and consumer thinking during his/her career.
- Should be comfortable to do technical writing & creating impactful presentations
- Has a good understanding of SDKs and APIs and a good ability to troubleshoot issues
- Excellent communication skills and experience dealing with multiple stakeholders
- Experience in managing a team will be a plus