Customer Support Manager

Job Title : Product Manager (Tech-to-PM | Ground-Up Product) 

Location : Bangalore, India (On-site)

Type: Full-time

Company Overview -.About the Company You will join BIGAIRLAB (https://www.bigairlab.com/)(part of a group of companies) at a critical pilot-to-scale phase of our product journey. We are a lean, high-growth technology & AI venture, building enterprise and consumer-facing AI products across India, UAE, and the US.

 As we move from prototype to scalable product, we are looking for a hands-on Product Manager who was a developer until recently and transitioned into Product Management in the last 1–2 years. This role requires strong technical depth, the ability to think like an engineer, and the mindset of a product owner who can drive clarity, execution, and rapid iteration.

Key Responsibilities

 • Own and drive the end-to-end product lifecycle: ideation, requirements, MVP definition, development, launch, iteration, and scale.

 • Define product vision, roadmap, and priorities in close partnership with founders and key stakeholders.

 • Translate business and customer needs into clear product requirements, user stories, acceptance criteria, and backlog prioritization.

 • Work deeply with engineering teams (frontend, backend, QA, AI/ML, and UI/UX) to ensure feasibility, quality, and timely delivery.

 • Leverage your prior developer experience to review technical approaches, understand architecture trade-offs, APIs, data flows, and performance constraints.

• Act as the bridge between business and engineering—ensuring clarity, speed, and alignment, especially during the pilot phase.

 • Define, track, and improve product metrics and KPIs (usage, adoption, performance, user feedback, reliability).

 • Drive agile execution: sprint planning, reviews, backlog grooming, and release planning.

• Collaborate with stakeholders across business, operations, sales, and customer teams to manage expectations and ensure alignment.

 • Support go-to-market activities including documentation, release notes, and early customer feedback loops.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science / Engineering or equivalent technical discipline.

• Strong prior experience as a software developer, with a transition into a Product Manager role within the last 1–2 years.

• Hands-on understanding of both frontend and backend systems:

     ◦ Frontend: modern web frameworks, UX considerations, performance tradeoffs.

     ◦ Backend: APIs, databases, system architecture, integrations, scalability.

• Ability to comfortably deep-dive with engineers and challenge or validate technical decisions.

• Working knowledge of AI/ML-driven products, data pipelines, or LLM-based systems is a strong plus.

• Experience working in startup or early-stage environments, preferably on products built from the ground up.

• Strong analytical and problem-solving skills; data-driven approach to decisionmaking.

• Excellent communication skills—able to articulate technical concepts to nontechnical stakeholders.

• Comfortable with ambiguity, rapid change, and wearing multiple hats.

 Desirable / Nice-to-Have

• Exposure to SaaS, enterprise B2B, or AI-first products.

• Experience working with or building products for India and/or Middle East (UAE) markets.

• MBA or formal product management training is a plus (but not mandatory).

 Ideal Candidate Profile

• A former engineer turned Product Manager, still close to the code and deeply technical.

• Someone who enjoys building from zero to one, not just optimizing mature products.

• Comfortable switching between strategy and execution, vision and detail.

• Collaborative, decisive, and ownership-driven.

• Motivated by impact, learning, and growth rather than rigid role boundaries.

What We Offer

• Opportunity to play a foundational role in shaping a core product and company direction.

• High ownership, visibility, and direct collaboration with founders.

• Exposure to global markets (India, UAE, US).

• Competitive compensation with base + performance bonus + equity/ESOPs. • Fast-paced environment with real responsibility and rapid learning.  

Job Description: Core Java Developer

Company: Mobile Programming LLC

Location: Pune (Remote work available)

Salary: Up to 16 LPA

Position: Core Java Developer

Responsibilities:

• Design, develop, and maintain Java-based applications using Core Java and Spring Boot frameworks.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Conduct code reviews and troubleshoot/debug complex issues.
• Optimize application performance and stay updated with industry trends.

Requirements:

• Minimum 6 years of hands-on Core Java development experience.
• Strong proficiency in Spring Boot framework.
• Solid understanding of OOP principles, web development (HTML/CSS/JavaScript), RESTful web services, and SQL.
• Experience with Git and problem-solving skills.
• Excellent communication skills and ability to work independently and as part of a team.
• Bachelor's or Master's degree in Computer Science or a related field.

Note: Immediate joiners required. Please include your resume and relevant code samples/projects when applying.

Required qualifications and must have skills  

• 5+ years of experience managing a team of 5+ infrastructure software engineers 

• 5+ years of experience in building and scaling technical infrastructure 

• 5+ years of experience in delivering software 

• Experience leading by influence in multi-team, cross-functional projects 

• Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers 

• Experience with cloud service providers such as AWS, GCP, or Azure 

• Experience with containerization technologies such as Kubernetes and Docker 

Nice to have Skills   

• Experience with Hadoop, Hive and Presto 

• Application/infrastructure benchmarking and optimization 

• Familiarity with modern CI/CD practices 

• Familiarity with reliability best practices 

Your responsibilities as an Engineer: 

•     Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

•     Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

•     Prepares and installs solutions by determining and designing system specifications, standards, and programming.

•     Improves operations by conducting systems analysis; recommending changes in policies and procedures.

•     Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

•     Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment

•     Participate in educational opportunities & read professional publications;

•     Protects operations by keeping information confidential.

•     Provides information by collecting, analyzing, and summarizing development and service issues.

•     Accomplishes engineering and organization mission by completing related results as needed.

•     Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Skill sets we require:

•     Proven work experience as a Software Engineer or Software Developer

•     Experience designing interactive applications

•     Ability to develop software in or other programming languages like JIRA or Postman

•     Excellent knowledge of relational databases, MYSQL and Restful API

•     Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)

•     Experience with test-driven development

•     Proficiency in software engineering tools

•     Ability to document requirements and specifications

Educational Qualification: 

•     Bachelor’s/Master’s degree in Computer Science Engineering or equivalent 

• Over 8 years of experience and 5+ in API/mulesoft
• Expert with API technology including (REST, JSON, XML, Web Security, API Management, Public/Private APIs)
• Strong experience with MuleSoft cloud hub/AnyPoint Platform with proven experience architecting, designing, implementing enterprise services, and platform operations.
• Should be proficient in developing enterprise standards, guidelines, best practices and policies for the Mulesoft platform and drive adoption
• Should be able to provide technical expertise in bringing-in automation across API life cycle ( code quality, migration, deployment, platform monitoring etc) using tools such as App Dynamics, puppet, chef or any similar tools
• Should be hands-on and proficient in DevOps methodologies such as CICD, test automation etc
• Should be able to evangelize and work with enterprise architects on API driven architecture, platform roadmap
• Should be very proficient in planning, stakeholder management, team mgmt. and communication at all levels
• Provides overall API technical leadership working with Business, BAs, Tech lead, Scrum Master to clarify requirements and set technical direction for the team

• 3 years experience working on Python, Django and DRF (must have projects)
• Back-end Development, Third Party SDK Implementation, CI/CD
• Pipeline with AWS, Containerization of Server, Caching, Micro-service Implementation
• Architecture design of the web applications.
• Implementation of a robust set of services and APIs to power the web application.
• Building reusable code and libraries for future use.
• Optimization of the application for maximum speed and scalability.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Implementation of security and data protection.
• Translation of UI/UX wireframes to visual elements

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Designing developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Technical Skills:

• 7-9 years Mandatory experience of React.js
• Strong proficiency in JavaScript, jQuery including DOM manipulation and the JavaScript object model
• Mandatory prior experience with popular React.js workflows (Redux)
• Mandatory experience in responsive web designing.
• Mandatory experience in SCSS, CSS
• Mandatory experience with current specifications of ECMAScript
• Mandatory experience with Express Node.js
• Mandatory experience with RESTful APIs
• Mandatory experience with HTML, SaaS
• GIT experience
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools such as Git, SVN, and Mercurial
• Familiarity with Database such as SQL

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills