Customer Support Manager
0 - 3 yrs
₹1L - ₹2L / yr
Pune
Skills
Customer Success
Inside Sales
Presales
Sales Operations
Account Management
Customer Retention
Customer Relationship Management (CRM)
onboarding
Job Responsibilities Include:
- Supporting customers via an online chat system and assign queries to tech or sales department.
- Give online demo of the product
- Onboard new customers
- Make sure all the queries are addressed promptly.
- Convert prospects into sales
Skills we are looking for:
- Basic knowledge of accounting
- Excellent communication
- Ability to learn new things quickly
- Analytical skills
Read more
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About ProfitBooks Software
Founded :
2010
Type
Size
Stage :
Bootstrapped
About
Best Online Accounting Software package for small business in India. Includes easy tools for Invoicing, Expense Tracking, Inventory Management & Taxation. Free Trial available. Simple bookkeeping software for startups.
Read more
Connect with the team
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Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
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Attitude
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● Ability to explain in uncomplicated/ simple language
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● Creative Problem Solver
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● At least 2+ years of work experience in a customer-facing role such as Customer
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● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
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● Ready to work during US hours - in future
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Within 1 month -
You should have acquired a good knowledge of the laundry
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- You should have spent a day at the laundry store to get live
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Within 12 months
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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
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product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
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● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
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● Creative Problem Solver
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What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
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What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
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each other.
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Within 3 months
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dependencies on your peers.
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opportunities in terms of expansion of the accounts.
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- Should be able to independently handle complex sets of queries
related to the product.
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Within 6 months
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assigned.
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- Provide feedback to Marketing, Sales, Support, Success and
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Remote only
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₹10L - ₹12L / yr
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- Excellent communication skills.
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₹2L - ₹4L / yr
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Customer Service
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customer care
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Customer Service Responsibilities list:
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Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
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Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Read more
Remote only
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₹2.5L - ₹3L / yr
Operational excellence
Marketing
Marketing Strategy
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Immediate Requirement for Nodal Officer for Freshers.
Company- Namas Industries pvt. ltd.
Work Location- Remote( Work from home) and field work
Education Qualification- 12th and Above
Salary- 2.5 LPA and above
Working day - Monday to Friday
Day shift- 10 am to 6 pm.
Job Description-
1. Connect with MSME near their area from our list or by their knowledge.
2. Convince 2 MSME units to collaborate with us.
3. Connect with newly growing retailer and convince them to be our retailer in their respective cities.
4. Try to bring delivery associates local persons or the needy.
Website - https://www.namasindustries.in/
Company- Namas Industries pvt. ltd.
Work Location- Remote( Work from home) and field work
Education Qualification- 12th and Above
Salary- 2.5 LPA and above
Working day - Monday to Friday
Day shift- 10 am to 6 pm.
Job Description-
1. Connect with MSME near their area from our list or by their knowledge.
2. Convince 2 MSME units to collaborate with us.
3. Connect with newly growing retailer and convince them to be our retailer in their respective cities.
4. Try to bring delivery associates local persons or the needy.
Website - https://www.namasindustries.in/
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Remote only
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This is a 100% remote role (Forever Work from Hime)
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience as Executive Assistant would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/ company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/ wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/ wishupnow/
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience as Executive Assistant would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
Work Shift (either of the following may be allocated):
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/ Reviews/Wishup-Reviews- E1511572.htm?filter. iso3Language=eNg
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch? v=6Uolgas0Uj4
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?
Life at Wishup:
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch? v=qHPMod_jzmA
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
Read more
Agency job
via Multi Recruit by HR Vanishree
Bengaluru (Bangalore)
0 - 5 yrs
₹3L - ₹5L / yr
Customer Success
Customer Support
BPO
Telugu
English
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Telugu (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
Read more
Gurgaon, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1.8L - ₹2.4L / yr
Customer Relationship Management (CRM)
Customer Success
Technical support
Communication Skills
Business Analysis
Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.
Duties and Responsibilities
- develop a sales strategy to achieve organizational sales goals and revenues
- set individual sales targets with the sales team
- delegate responsibility for customer accounts to sales personnel
- co-ordinate sales action plans for individual salespeople
- oversee the activities and performance of the sales team
- ensure sales team have the necessary resources to perform properly
- monitor the achievement of sales objectives by the sales team
- liaise with other company functions to ensure achievement of sales objectives
- evaluate the performance of sales staff
- provide feedback, support, and coaching to the sales team
- plan and direct sales team training
- assist with the development of sales presentations and proposals
- develop online sales platforms
- co-ordinate and monitor online sales activity
- investigate lost sales and customer accounts
- track, collate and interpret sales figures
- forecast annual, quarterly and monthly sales revenue
- generate timely sales reports
- develop pricing schedules and rates
- formulate sales policies and procedures
- help prepare budgets
- control expenses and monitor budgets
- maintain inventory control
- conduct market research and competitor and customer analysis
- analyze data to identify sales opportunities
- develop promotional ideas and material
- attend trade meetings and industry conventions
- cultivate effective business relationships with executive decision-makers in key accounts
Education and Experience
- business degree or related professional qualification
- experience in all aspects of planning and implementing sales strategy
- technical sales skills
- proven experience in customer relationship management
- knowledge of market research
- experience in managing and directing a sales team
- relevant product and industry knowledge
- solid understanding of digital sales platforms
- experience with relevant software applications
Key Competencies and Skills
- excellent written and verbal communication skills
- organization and planning
- problem analysis and problem-solving
- information management
- team-leadership
- formal presentation skills
- persuasiveness
- adaptability
- innovation
- judgment
- decision-making
- stress tolerance
Job Type: Full-time
Read more
Hyderabad
3 - 5 yrs
₹3L - ₹5L / yr
Customer Success
Client Servicing
Customer Relationship Management (CRM)
Responsibilities:
- Building and maintaining relationships with clients and periodically sending performance reports to client
- Conducting business reviews to ensure clients are satisfied with our products and services.
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop and maintain excellent relationships with clients and a positive reputation within the industry.
- Work to identify and/or develop upsell opportunities.
Required Candidate profile
Requirements:
- 3-5 Years of experience in Account Management/Client handling Profiles
- Excellent communication skill and strong negotiation skills
- Bachelor's degree in Computer/IT Engineering from Tier 1 Institute
- Ability to derive insight from data and build actionable strategy based on analysis
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Thoughtful, curious and a problem-solver and comfortable with a fast-paced, highly ambiguous environment
Read more
Chennai
0 - 1 yrs
₹1.2L - ₹1.5L / yr
Customer Success
Looking for customer support executive who can handle calls, emails & online chats for shycart.com
Read more
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