Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

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Salary Range : Rs. 7000 - Rs. 14000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference: Both male and female can apply
Skills Requirement: No predefined skills necessary
Experience Requirement: Fresher
Location: Janak Puri New Delhi 110058
Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday
A Customer Care Executive is responsible for handling customer interactions through calls, emails, or chats, resolving queries, and ensuring customer satisfaction. The role requires good communication skills, problem-solving ability, and patience, as executives act as the direct link between the company and its customers.
The STPM manages all phases of service delivery including: analysis and design, configuration and build, testing and training, and deployment of solutions and will be accountable for all aspects of project management including all project resources (including partners/subcontractors), project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners).
Responsibilities:
1. Evaluates complex situations using multiple sources of information filters, validates and interpret dynamic material.
2. Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives.
3. Ability to lead and motivate cross-functional teams and interact with all levels.
4. Analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties.
5. Assigns and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget.
6. Creates a method of change management including ownership of a documentation, communication plans, process training, etc.
7. Defines project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.
8. Defines, acquires and allocates budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function and monitors performance across resource channels.
9. Designs and implements processes to monitor and control resources, budget, risks and value to Business Objectives.
10. Establishes, plans, and executes major milestone reviews and decision gates to complete the program and project life cycle. Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
11. Evaluates technological choices (network/hardware related and technology/code related) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations.
12. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
13. Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs.
14. Identifies, clarifies and communicates project vision, goals and objectives and how these tie into, support or impedes organizational strategic objectives.
15. Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports.
16. Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports.
17. Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design.
18. Provide process improvement recommendations based on best practices and industry standards.
19. Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
20. Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
21. Understands, tracks and articulates issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.
Qualifications:
1. 5-7+ years of Technical Project Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artifacts and tools.
2. A track record as a coach, mentor, and developer of talent.
3. Ability to independently manage the operational aspects of ongoing projects and serves as liaison between project management and project team.
4. An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.
5. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
6. Demonstrated ability in people management, strategic planning, risk management, change management, project management.
7. Excellent judgment, analytical thinking, and problem-solving skills 8. Experience in business process mapping or operational redesign/improvement.
9. Experience working with quality management approaches, techniques, and principles to ensure quality.
10. Full understanding of software development lifecycle best practices 11. Knowledge of both theoretical and practical aspects of project management.
12. Self-motivated individual that possesses excellent time management and organizational skills.
13. Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships.
14. Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
15. Strong sense of personal responsibility and accountability for delivering high quality work.
JOB Description
- Monitoring entire infrastructure of Olam using various monitoring tools like
- SCOM, SolarWinds, Telegraph, OEM.
- Monitoring various types of alerts like
- CPU Utilization
- Memory Utilization
- Database related alerts
- DR Replication issues
- Backup Failure Alerts
- Exchange Mail Queue Threshold Alerts
- Service Mailbox quota breach alert
- Adobe Experience Manager / Site 24/7 Alerts
- Application URL Alerting
- Scheduling Maintenance Mode for planned Activity.
- Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
- Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
- CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
- Coordinating with Service Provider for MPLS related outage
- Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.
Key Responsibilities:
- Understand Business requirements in BI context and design data models to transform raw data into meaningful insights
- Create dashboards and interactive visual reports using Power BI
- Analyze data and present data through reports that aid decision-making
- Design, develop, test, and deploy Power BI scripts and perform detailed analytics
- Communicate with Business units & leadership team and aim at better visualization and transparency of data analytics, driving insightful business strategies and improved business performances
- Partner with other Technology teams to create Data models, Charts & Reports in a scalable and controlled environment
Knowledge/Experience:
- A bachelor’s degree in data science, data analytics, computer science, mathematics, statistics, econometrics, financial engineering, computer or electrical engineering, or other related quantitative fields
- 4-5 years of experience in Data Preparation & Analysis, Business Intelligence using Data visualization tools (e.g.: Power BI) and sound knowledge of JavaScript, SQL
- An understanding of Machine Learning and Artificial Intelligence (AI)
- Experience with analysis in FMCG or Electronic sector is preferred
- Strong knowledge of Microsoft Excel & PowerPoint
Skills/Qualifications:
- Strong analytical skills and ability to work in a fast-paced environment
- Business acumen to understand complex business problems and translate them into analysis that leads to actionable business insights
- Strong communication skills (oral and written) to explain complex data and analytical problems
- Willingness to learn and to explore new ideas, with independent thinking and attention to details
- Strong work ethics, the can-do attitude and excellent interpersonal skills
What you will do:
- Growing industry vertical revenue
- Being the P&L owner for industry vertical
- Being the face of company for existing clients
- Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
- Being a strategic consultant to industry vertical clients
- Managing higher escalations and preventing churn
- Ensuring timely collection of payments
- Ensuring business margins
- Managing a team of Regional Business Managers
Desired Candidate Profile
What you need to have:- Post Graduates from tier 1/2 management colleges
- 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
- Proven track record in enhancing revenue through strategic initiatives
- Ability to manage conflicts and negotiate
- Multi-tasking capabilities
Description: Mobile App Developement using Flutter Framework and underlying various technolgies.
Company: Thingsup - An Enterprise Grade IoT Platform
Required Skills:
- HTTP APIs
- SQLite
- Firebase
- Git
- AWS
- MQTT
- IoT
- AWS Cognito
- Knowledge about Hardware IoT, ESP32, ESP8266, NodeMCU etc.
What will I be doing?
- Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
- Build highly scalable web applications that are designed for high performance
- Lead design and code reviews
- Work closely with senior management, Product Manager, and our team of developers.
- Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
- Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
- Actively hire the engineering & product team, & develop the existing team
- Share experiences and skills to aid team members in enhancing their professional skills and career
What skills do I need?
- 4+ years of experience building large scalable systems
- Strong experience in agile methodologies and test-driven development (TDD)
- Experience in software development using open source technologies
- Knowledge in domain-driven design, design patterns, and enterprise integration patterns
- Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline
Plus Points:
- A history of working on side/hobby projects or contributing to open source projects is a plus
- You have worked in a startup before
Most importantly: Be excited to learn what you don’t already know!











