Sr. Associate - GST Client Engagement and Support Lead
at Vayana
3 - 7 yrs
₹5L - ₹6L / yr
Pune
Skills
Customer Relationship Management (CRM)
Taxation
SQL
MS-Excel
Customer Support
Client Servicing
Accounting
GST
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
About Vayana
Founded :
2009
Type :
Product
Size :
100-500
Stage :
Raised funding
About
Internet Banking Solution,Mobile Banking Solution, Bill Payment Solution, Finance your B2B trade, Invoice financing
Read more
Connect with the team
Company social profiles
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Read more
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CITTA is a Premium Quality Natural Baby Bath & Skin Care Brand That is Safe, Tested and Gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, Allergens and are Dermatologically Tested. We are a Cruelty Free Brand. We are expanding our core team who are determined to achieve results.
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If interested, kindly fill the Google form:
SEO Executive: https://goo.gl/forms/lJeTI0HlojIcQhmL2
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PlatoWorks
About
We at PlatoWorks explore and build products in Blockchain, Cryptocurrencies and VR/AR. We help traditional businesses become more efficient, streamlined, creative and innovative by helping them realize the potential of latest tech - Blockchain and VR/AR. We provide complete end to end solutions and even help companies in research based projects that require engineers and manpower that can approach a problem through non-traditional and unconventional routes.
Benefits of Joining
• Challenging Startup Environment
• Extensive learning opportunity to develop and enhance your skills
• Develop leadership qualities – Lead projects on your own
• Flexible work timings
• Free snacks and drinks
Read more
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort