Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Thinkogic:
Thinkogic is a leading digital solutions provider, specializing in mobile app development, web development, blockchain solutions, IoT development, and cloud services. We are committed to pushing the boundaries of technology and delivering impactful solutions that drive our clients' success.
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As an Android App Developer at Thinkogic, you will play a pivotal role in designing, developing, and maintaining high-quality Android applications. You will collaborate closely with our design and development teams to translate concepts into engaging, user-friendly interfaces that exceed client expectations.
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If you are ready to take your Android app development skills to the next level and make a meaningful impact in the digital landscape, we invite you to join us at Thinkogic. Apply now and be part of our journey towards excellence in mobile innovation!
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YNOS is a next-generation funded startup founded by IIT Madras faculty and incubated at IIT Madras Incubation Cell. It is a digital platform for Entrepreneurs, Investors, Innovators and Eco-system enablers, providing actionable insights on the startup and investment landscape in India. We are passionate about solving tough problems using technology and data, making a difference.
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We are presently seeking our next enthusiastic, talented, and driven Business Development Manager to start right away. We'd want you to
● Be excited about building a next-generation intelligence platform
● Possess a can-do attitude and be open to new challenges
● Value working with a great team - self-assured, creative, and insightful
individuals who work together to achieve amazing things
● Be willing to explore, learn, and contribute new ideas to the platform,
thereby improving it
● Be high on self-belief and enthusiasm to work in a startup culture - small team, fast-paced work environment
If this is you, we'd love to hear from you!
As the Business Development Manager, you will
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● Be a strategic thinker with a broad perspective and, at the same time,
demonstrates an acute attention to detail and the ability to execute flawlessly.
● Prepare reports/trackers for the various activities involved in achieving the BD plan. Ensure adherence to achieving the sales plan and participate in review with the reporting manager.
Requirements
● Clear, concise, and effective oral and written communication skills
● Good interpersonal and relationship-building skills with the capability to
convert passive clients into a long-term business deal
● Strong operational discipline with an ability to log, track and analyze the
the success of business development initiatives
● Well organized, detail-oriented, and reliable with excellent time
management skills and an ability to meet deadlines
Work location & Job type
● Our office is located at IIT Madras Research Park, Chennai, Tamil Nadu, surrounded by the beautiful IITM Campus!
● Terms: This is a full-time position in our Chennai office with an initial training period of 6 months, followed by promotion as a Business Development Manager basis performance
Recruitment Process:
○ Round 1: Interested candidates are requested to record and share a
5-minute video resume introducing themselves to [email protected]
○ Round 2: Interview
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● Excellent verbal and written communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon