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Sr. Associate - GST Client Engagement and Support Lead
Sr. Associate - GST Client Engagement and Support Lead
Vayana's logo

Sr. Associate - GST Client Engagement and Support Lead

Manish Balani's profile picture
Posted by Manish Balani
3 - 7 yrs
₹5L - ₹6L / yr
Pune
Skills
Customer Relationship Management (CRM)
Taxation
SQL
MS-Excel
Customer Support
Client Servicing
Accounting
GST

Requirements:


  • Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
  • Prior work experience in tax software solution or tax advisory companies preferred.
  • Ability to effectively service large portfolio of customers
  • Excellence in Interpersonal Skills with strong command on spoken and written communication skills
  • Ability to thrive in a multi-tasking environment

Roles and Responsibilities:


  • Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
  •   Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems, to guide support team
  • Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
  • Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
  • Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
  • Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
  • Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
  • Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 
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About Vayana

Founded :
2009
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Internet Banking Solution,Mobile Banking Solution, Bill Payment Solution, Finance your B2B trade, Invoice financing
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Connect with the team

Profile picture
Manish Balani

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