Sr. Associate - GST Client Engagement and Support Lead at Vayana · Pune · 3 - 7 years · ₹5L - ₹6L / yr · Raised funding · Posted 17 May 2021
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

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About the Role
Noéla is a premium luxury snack brand offering dark chocolate–covered dates crafted with high-quality nuts. We are hiring Sales Executives to expand our retail presence across cafés, gourmet stores, gifting boutiques, and corporate clients.
This is a commission-based field sales role in Delhi NCR with immediate joining.
Compensation & Earnings
Commission-based role (no fixed salary)
Typical monthly earnings: ₹5,000 – ₹35,000
Uncapped income potential (higher sales = higher earnings)
Monthly payouts + performance incentives
Key Responsibilities
Visit cafés, retail stores, and corporate clients in Delhi NCR
Onboard new stockists and generate orders
Drive repeat sales and maintain relationships
Ensure product visibility and placement in stores
Track competitor activity and market trends
Requirements
1–4 years of sales experience (FMCG/retail preferred)
Strong communication and persuasion skills
Self-driven and target-oriented
Comfortable with field sales
Products You’ll Sell
Premium dark chocolate dates (Almond & Pistachio variants) designed for cafés, gifting, and retail.
Location & Timeline
Location: Delhi NCR (Field Role)
Joining: Immediate
How to Apply
Apply via Platform
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Brownie points 🍰
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