Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Primary responsibilities :
Screening / Conducting interviews with engineering talent to :
1. Assess English communication skills (verbal and written)
2. Negotiating rates
3. Assess resumes, ensuring they meet Turing's standards
4. Keep a tight communication loop with software engineering candidates and maintaining
relationships with high-quality engineering talent.
5. Keeping candidates- info updated in Turing's platform.
6. Providing feedback and following up with candidates.
7. Monitor, audit, and grow Turing's engineering pipeline.
8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.
9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's
engineering pipeline by working closely with engineering, sales, and matching teams to prioritize
sourcing strategy.
Experience:
Must have:
1. Experience in talent support roles is essential
2. Customer service experience and or HR experience.
3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
4. Hungry for career growth
Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South
America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian
Timings.
Nice to have:
1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.
2. Engineering Degree preferred
3. Previous remote working experience
4. An eye for talent and a strong understanding of the differences i n knowledge and expertise
between highly-skilled developers and average talent.
5. Formal or informal experience teaching English preferred
Key qualities:
1. Great English speaker :
- The ability to assess other peoples English communications skills
- Grammar
- Vocabulary
- Accent
- Diction
- The ability to express and communicate complex information clearly and effectively.
- The person would get on a video call, onboarding engineers to the platform.
2. Persuasive and empathetic :
- Some engineers aren't completely sold on joining Turing yet, and so this person would need to
explain the benefits of joining the Turing platform.
- This person would need to provide developer support over emails.
- Conflict resolution
- Create an inviting atmosphere, make the developer feel comfortable.
3. Can negotiate :
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Therefore, this person would need to set the right expectations for a win-win solution here.
- We have a negotiation script that recommends how much each person should be paid based on
location, and the person can use this to negotiate.
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- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
5. Process-driven/methodical :
- Strong attention to detail.
- Problem solver and can easily identify areas of improvement
Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon