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Sr. Associate - GST Client Engagement and Support Lead
Sr. Associate - GST Client Engagement and Support Lead
Vayana's logo

Sr. Associate - GST Client Engagement and Support Lead

Manish Balani's profile picture
Posted by Manish Balani
3 - 7 yrs
₹5L - ₹6L / yr
Pune
Skills
Customer Relationship Management (CRM)
Taxation
SQL
MS-Excel
Customer Support
Client Servicing
Accounting
GST

Requirements:


  • Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
  • Prior work experience in tax software solution or tax advisory companies preferred.
  • Ability to effectively service large portfolio of customers
  • Excellence in Interpersonal Skills with strong command on spoken and written communication skills
  • Ability to thrive in a multi-tasking environment

Roles and Responsibilities:


  • Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
  •   Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems, to guide support team
  • Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
  • Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
  • Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
  • Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
  • Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
  • Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio. 
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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Vayana

Founded :
2009
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Internet Banking Solution,Mobile Banking Solution, Bill Payment Solution, Finance your B2B trade, Invoice financing
Read more

Connect with the team

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Manish Balani

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Company Introduction
We started Kool Kanya because we want young women to own and create their futures. We propel and empower you with knowledge, skills, and access to curate jobs that resonate with you. You can count on us to support you through all your career stages and challenges. We are truly here to create the workforce of the future. 


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