Sr. Associate - GST Client Engagement and Support Lead

As an Enterprise Modeler (BiZZdesign), you will play a pivotal role in shaping enterprise digital transformation journeys. By modeling current-state and future-state architectures across people, process, technology, and data, you will enable global clients to make informed decisions and drive operational excellence.

WHAT YOU WILL DO | JOB RESPONSIBILITIES

In this role, you will:

• Enterprise Architecture Modeling
• Model business, application, technology, and data layers using BiZZdesign.
• Create ITIL 4 process models (Incident, Problem, Change, Access, Demand, Service Request).
• Document organizational structures including roles, responsibilities, and reporting lines.
• Support IT/OT infrastructure, network topology, and application landscape modeling.
• Data & Integration Modeling
• Develop data flow and integration models across ITSM platforms (ServiceNow), IAM systems, monitoring tools, and business applications.
• Document APIs, data exchange patterns, and system dependencies.
• Contribute to data governance initiatives by modeling data lineage and ownership.
• Standards & Governance
• Apply ArchiMate 3.x standards consistently across all models.
• Follow modeling conventions, quality guidelines, and participate in model reviews.
• Collaborate in managing BiZZdesign repository workflows.
• Stakeholder Collaboration & Analysis
• Conduct workshops with stakeholders to gather requirements and validate models.
• Produce impact and gap analysis views to support transformation planning.
• Prepare executive-level visualizations and presentations for leadership.
• Work closely with ITIL practice leads to ensure workflows are accurately represented.

WHAT YOU WILL BRING | REQUIRED QUALIFICATIONS | YOUR PROFILE

The top candidate will have the following skills:

• Education
• Bachelor’s degree in Computer Science, Information Systems, Enterprise Architecture, or related discipline.
• Master’s degree is a plus.
• Experience
• 3-5Years years in Enterprise/IT Architecture.
• Minimum 3 years hands-on experience with BiZZdesign.
• Strong knowledge of ArchiMate 3.x modeling across all architecture layers.
• Exposure to large-scale enterprise environments (IT/OT preferred).
• Experience with ITIL-aligned process modeling and organizational architecture.
• Certifications (Required)
• ArchiMate 3 Practitioner or Foundation (mandatory).
• BiZZdesign Certified Professional (preferred).
• Certifications (Preferred)
• TOGAF 9 Certified.
• ITIL 4 Foundation.
• Certified Enterprise Architect (Open Group).
• Six Sigma Green Belt.

Role Overview

We are looking for a hands-on Senior Telephony Engineer who actively writes production-grade code and has deep experience with Asterisk-based systems, Java backend development, and high-scale dialler platforms.

Key Responsibilities

This is NOT an architecture-only role we need someone who can:

• Write code
• Debug real-time call issues
• Build and optimize telephony flows end-to-end
• Key Responsibilities (Hands-on Coding Focus)
• Develop and maintain Asterisk dialplans, AGI scripts, and call flows
• Build Java-based backend services for telephony control and orchestration
• Implement and optimize predictive / preview / progressive diallers
• Integrate telephony stack with:

Kafka

RabbitMQ

• Write scalable code for call routing, retry logic, and queue handling
• Work directly on SIP signalling, RTP flows, and debugging call issues
• Handle real-time call events, CDR processing, and logging pipelines
• Optimize systems for high concurrency (thousands of parallel calls)
• Debug production issues like:

Call drops

Latency

One-way audio

SIP failures

Qualifications & Skills

• Bachelors degree in Computer Engineering; Masters is a plus.
• Telephony (Core Requirement)
• Strong hands-on experience with Asterisk
• Deep knowledge of:

SIP / RTP / VoIP

Dialplans

AGI / AMI

• Experience building or maintaining dialers (very important)
• Backend Development
• Strong coding skills in Java (Spring Boot preferred)
• Experience building microservices / APIs
• Comfortable writing high-performance, low-latency code
• Messaging & Event Systems
• Hands-on experience with:

Apache Kafka

RabbitMQ

• Ability to implement event-driven systems
• Scaling & Performance
• Experience handling high call volumes (1000+ concurrent calls)

Understanding of:

• Multi-threading
• Queue management
• Load handling
• Good to Have
• Experience with predictive dialers
• Exposure to WebRTC / real-time communication
• Experience with Docker / Kubernetes
• Understanding of TRAI / Indian telecom ecosystem
• Experience with FreeSWITCH (bonus)

What We Are NOT Looking For

• Pure solution architects who dont code
• People with only theoretical telecom knowledge
• Candidates without real dialer / Asterisk production experience

What We Are Looking For

Someone who has:

• Written real dialplans and backend code
• Debugged live call issues
• Worked on production telephony systems
• A problem solver who can go deep into logs, packets, and code

Impact of the Role

You will directly contribute to building a high-scale telephony + AI voice platform, working on real-time systems that handle thousands of concurrent calls.

WeMakeScholars is an organization funded and supported by the Ministry of IT, Government of India under the 'Digital India Campaign'. We offer international education finance via scholarships and education loans, to study abroad aspirants. We are currently a 220 members team. Last financial year, we disbursed 2200 Cr in education loans to 8300 students across India.

We are looking for a PHP Developer who is keen to work in a startup environment esp. a product-based company. 

Job Overview

We are hiring developers (from 0 to 10 experience) with relevant knowledge and experience with the development and deployment of large-scale cloud-native enterprise systems on PHP, REST APIs, Node Js, Flutter, AWS & MySql. 

About Tech Department:

• Our internal tech team is responsible for end-to-end in-house tech support which includes and is not limited to design, development & deployment. 
• We are continuously developing and improvising our products to enhance customer and team experience.
• As we are in the Fintech space, our team has to ensure the database security of the application.

Job Summary 

• Participate in the full development life cycle, working within broadly defined parameters including design, development, testing, and maintenance of the existing application with minimal supervision.
• Work on optimization and performance improvement activities. Instrument and test performance metrics.
• Participate in peer-to-peer code reviews to improve the quality and maintenance of the codebase.
• Collaboration with multiple internal/external stakeholders such as product, business, DBA, and Dev Ops.
• Design and implement APIs for web/mobile (both Android & iOS) applications.
• To be available on call for the projects or features developed by you. Things break, and you will be responsible to fix it when it does.

Experience & Skills Required

• 2+ years of experience (we are hiring freshers too for junior positions)
• Hands-on experience and knowledge of engineering end-to-end systems.
• Understanding of the complete software development life cycle, including coding standards, and code reviews.
• Familiarity with multiple software development practices and tools
• Ability to write clean, modular, and loosely coupled code by the use of design patterns.
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• A solid foundation and implementing principles of computer science are a must. Ex: object-oriented programming, concurrency, fundamentals of computer science, SQL databases. 

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

• Developing and maintaining dynamic websites and web applications
• Ensure foolproof performance of the deliverable
• Coordinate with co-developers and other related departments.
• Experience own and work on end to end on an application.
• Set Milestones and deadline.
• Fine-tuning and resolve performance issues
• Mentor colleagues and code walk through.

Must have Skills:

PHP, OOP, codeigniter, Jquery, MySQL

Location: Job Location : Senapati Bapat Marg, Elphinstone Road.