Customer Service Lead

Hiring: SAP OTC (Order to Cash) with PL Consultant

Location: Hyderabad

Employment Type: Full-Time (FTE)

Work Mode: Onsite (All Working Days)

Need immediate joiners not more than 30days notice

Required Skills:

• Strong experience in SAP OTC (Order to Cash)
• Hands-on experience in SAP SD (Sales & Distribution)
• Logistics Execution (LE) experience is mandatory
• Experience in implementation, support, or enhancement projects
• Good communication and stakeholder management skills

About the company

Adia makes clinicians better diagnosticians.

Adia is set to revolutionize the diagnostic process for both doctors and patients. Leveraging our extensive knowledge and experience in medicine, coupled with advanced technology and AI, we aim to improve diagnostic accuracy while also reducing and optimizing costs. This leads to more satisfied patients, efficient doctors, and less financial burden for all involved. 

Adia enables advanced clinical decision support (CDS) and guides lab test selection and result interpretation by using patient’s data and clinical context. On top of that Adia changes how healthcare providers get paid by combining predictive and guiding diagnostic decisions with medical claim factoring that advances payments to providers. The whole medical journey is getting automated. 

By effectively "underwriting" medical services to confirm payment eligibility from health plans, Adia ensures real-time payments to providers. This frees providers from the uncertainties of payer reimbursements, enabling predictable cash flow for better business management and patient care. 

Adia commits to building products with the latest technology, finest predictive models, LLMs, a comprehensive medical Knowledge Graph, and more.

Visit our website: https://www.adia.ai/

To achieve that we need to build a world-class Financial platform, which can perform financial projections for a lab order in matter of milliseconds and move money between all healthcare actors involved with traceability in place.

What you'll be doing

The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your collaborative attitude and interpersonal skills will help you thrive as an Engineering Manager.

You will be in charge of building the Financial platform team from scratch. This team will be responsible for covering “Revenue cycle management” and “Money movement” product areas.

Your first 90 days

• Your first two weeks will focus on onboarding. You'll work on small coding tasks to learn our tech stack, system architecture, and medical domain basics.
• Next month, you will collaborate with the Product Manager to develop a comprehensive team roadmap and initiate the recruitment process for essential team members.
• By the end of your third month, you'll have a common managerial routine, including team rituals, one-on-one meetings, planning for future product cycles, and active participation in management team initiatives.

Primary Responsibilities

• Hiring great talent and adjusting hiring process to meet team’s needs.
• Planning together with the team a roadmap for product cycles.
• Manage, coach, and support engineering team. Coaching and growing engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
• Providing feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
• Fixing small bugs or doing small improvements to our tech stack while staying off the critical path.
• Communicate team goals and ensure project timelines are met

Requirements

• At least 12+ years experience in Software development roles
• 3+ years' experience as Engineering manager.
• 5+ years experience as Lead Engineer.
• Proficiency in Node.js, JavaScript, TypeScript, PostgreSQL, NoSQL and Cloud
• Self motivated , thought leader with proven Engineering leadership skills
• US Health care domain expertise is preferred
• Fintech and exposure to payment gateway systems will be added advantage

Qualifications: Any graduate/master 

Experience: Min 1 yr of experience in managing any of the online community/ FB, Whatsapp, Discord, Brand Communities or communities on similar platforms.

CTC: 4.2L - 6.5L per annum

About Role: We at Pushstart enable a network of 30+ niche communities with 25K+ professionals. The community’s MAU is 75%+ and your role as a community manager is to create engagement within the community, manage end to end operations of the community and develop strategies for community growth.

Job Responsibilities: 

• Community Strategy Development: Set, plan, and implement community impact and value strategies to align with community goals
• Social Media Management: Set, plan, and implement social media and communication campaigns and strategies
• Content Management: Provide engaging text, image, and video content for all community channels
• Building Relationships: Build and maintain relationships with community members, industry professionals, and founders.
• Community Satisfaction: Monitor, track, and report community Feedback
• Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals.
• Event Management: Brainstorming, planning, implementing and managing all aspects of events, handling post-event reports. 

Required Skills:

• Proven work experience as a community manager or in a customer success role
• Experience in launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal & written communication skills
• Hands-on experience with social media management

Preferred Skills:

• 1-3 years of experience as an account manager.
• Previous experience in working with startups.
• Knowledge around business and startups.
• Basic understanding of Tech products and user experience.

About us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies and freelancers, on-demand. 

• CA or MBA qualification
• Minimum 8 years post-qualification Experience in Finance (preferably in NBFC for few years)
• Ability to understand the intricacies of Finance, Ind-AS, Tax and Regulations
• Able to work with CEO and Senior management
• Manage the finance & accounts team, to deliver high-performance

Key Skills:

• Communication: Clarity, Articulation and English
• Conceptual & Critical thinking
• Positive Attitude and Positive Energy
• Self-starter, self-motivated and aspirational
• Attention to Detail
• Outcome orientation & Execution skills handling multiple priorities
• Financial analysis & financial concepts
• Good understanding of Finance operation process and Month end close reporting

Other Good To Have Skill:

• Domain skills on Banking, NBFC, etc
• Understanding of Risk Management              

What Will You Be Doing?

• Closely work with CEO and provide finance support to achieve business goals
• Responsible for the Finance Team of NFS (as a Head of Finance) – set aspiring goals, continuously connect & provide feedback to bring out the best from the team
• Insightful BU reporting (Internal) to highlight the deviation from plan & scope for improvement
• Timely and reliable submission of Statutory reporting and drive 100% compliance
• Create value through cost savings champion and tax optimization
• Present financial performance and other matters, to CEO and Board
• Timely audit of accounts (as per companies act), RBI and Taxation
• Responsible for managing Internal Audit and continuously monitor controls & efficiency
• Responsible to manage banking relationship for the operational banking
• Drive systems & process improvements and ensure robust internal controls

• Translate designs and wireframes into high quality code for TV, tablets and mobile
• Design, build, and maintain high performance, reusable, and reliable Kotlin code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Android Developer Requirements:

• Proven experience as an app developer (2 - 4 years).
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration