Customer Service Lead

JOB DESCRIPTION:

Position : Linux BSP developer

Location : Bangalore 

Experience : 3 to 10 Years 

Requirements :

1. 3 to 10 Years of proficiency working on C and Embedded Linux BSP (Board Support Package).
2. Highly proficient and possess working in Linux kernel and Linux device drivers.
3. Hands on experience on working on platform of MIPS, ARM etc.
4. Working knowledge and strong understanding of Device Tree.
5. Understanding of Make files, their customization and Cross Compilation and Shell scripting.
6. Experience in working on U-boot.
7. Video and Camera domain knowledge will be a BIG advantage.
8. Knowledge of secure boot would be an added advantage.

Job Title: Assistant Manager - Sales - BUILDING AUTOMATION SOLUTIONS

Location : Gurgaon

1. Job Overview: The position requires a dynamic Sales and Marketing Engineer with experience in BUILDING AUTOMATION SOLUTIONS Project Sales. The role involves driving sales, building client relationships, and promoting BUILDING AUTOMATION SOLUTIONS to achieve business objectives.

2. Responsibilities:

Sales and Marketing Strategy:

• Develop and implement comprehensive sales and marketing strategies for BUILDING AUTOMATION SOLUTIONS.
• Identify and pursue new business opportunities in target markets and industry segments.
• Collaborate with the marketing team to create compelling promotional materials.

Client Engagement:

• Build and maintain strong relationships with existing clients while actively seeking new partnerships.
• Conduct client needs assessments and propose tailored BUILDING AUTOMATION SOLUTIONS
• Conduct product demonstrations and presentations to showcase the benefits of offerings.

Technical Expertise:

• Possess in-depth technical knowledge of BUILDING AUTOMATION SOLUTIONS & ELV systems.
• Provide technical support to clients during pre-sales and post-sales phases.
• Stay abreast of industry trends to position solutions competitively.

Market Analysis:

• Conduct market research to identify industry trends, competitor activities, and market demands.
• Analyze customer feedback and market dynamics to enhance product offerings.

3. Qualifications:

• Bachelor's degree in Instrumentational / Electronics Engineering, Automation, or a related field.
• Proven experience in sales and marketing of BUILDING AUTOMATION SOLUTIONS.
• Strong technical understanding of HVAC and BUILDING AUTOMATION SOLUTIONS.
• Excellent communication and presentation skills.
• Results-oriented with a track record of meeting or exceeding sales targets.

4. Key Skills:

• Automation Sales BUILDING AUTOMATION SOLUTIONS/ELV /Project Sales

 Additional Skills:

• Automation Products/Project Knowledge.

5. Benefits

• Competitive salary and commission structure.
• Health insurance and other benefits.
• Opportunities for professional development.

1. Lead the development of frontend architecture and implement scalable, maintainable, and

high-performance web applications.

2. Conduct code reviews and provide constructive feedback to team members to ensure adherence to best

practices and coding standards.

3. Mentor and guide junior frontend developers, fostering a culture of continuous learning and

improvement.

4. Stay up-to-date with the latest frontend technologies, frameworks, and industry trends, and integrate new

solutions as appropriate.

5. Coordinate with the project management team to ensure the timely delivery of high-quality frontend

components and features.

6. Contribute to the development of reusable components, tools, and libraries to improve team productivity

and code maintainability.

About SumoLogic

At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. 

Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.

You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.

At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.

What You Will Do

As a Technical Support Engineer, your role will involve:

- Working with customer support tickets in our Salesforce Service Cloud ticketing system

- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.

- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.

- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.

- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.

- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.

- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.

What You Will Bring With You

- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. 

- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.

- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. 

- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.

- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.

- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. 

- Ability to support multiple international time zones

Desired Technical Qualifications

- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).

- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.

- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.

- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). 

- Query Language Proficiency: SQL or similar query language skills.

- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.

- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.

- OSS skills in Otel, Prometheus, and Falco are a plus

- Sumo Logic experience is a big plus but not required 

Travel Requirements

Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.

Education

Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.

Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Roles and Responsibilities:The incumbent will be:

1.) Responsible for inbound/outbound prospect calls and convert them into sales.

2.) Sell products by establishing and developing relationships with prospects.

3.) Ability to convert high revenue leads.

4.) Ability to retain customers to increase repeat business.

5.) Customer identification, call planning, account management and closing.

6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.

7.) Develop and maintain business plans to achieve sales targets.

Desired profile:

1. Graduate in any stream. Engineering graduates preferred.

2. Experience in online / telesales / telemarketing.

3. Proficiency in spoken English is a must.

4. Familiarity with e-commerce and its components

5. Knowledge on software like Zoho CRM, Salesforce is an added advantage.

6. Highly analytical, self-driven individuals preferred.

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Millions of people use Notion — and this number is increasing every day. That means a million people trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust, while also continuing to amaze our users with the tools they can build in Notion. This is where you come in — to help us forge a performant and reliable path forward to the future.

• Write clean, secure, tested, and documented code.
• Design & enhance the Notion platform with new capabilities, as and when the need arises.
• Contribute to monitoring & scaling the architecture of the platform and the infrastructure.
• Write technical documentation, and contribute to determining internal processes.
• Contribute to recruiting of new backend employees

• 6+ years of experience building scalable platforms. 
• Good understanding of database (Relational Or Nosql) internals like transactions, indexes. Experience in schema design.
• 2+ years of experience working on the AWS platform, and acquaintance with technologies like Elastic Beanstalk, AWS Lambda, Elastic Load Balancer.
• Good understanding of docker internals.
• Good communication skills, good leadership skills, attention to detail, a sound understanding of algorithms, and object-oriented programming.

• You're proficient with any part of our technology stack: React, TypeScript, Node.js, Memcached, Postgres, Docker, and Elasticsearch.
• You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work.
• You have interests outside of technology, such as in art, history, or social sciences.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

Robotics trainer ---

* Hands on experience in technical content writing.

* Embedded C, microcontrollers like ARM, PIC, AVR.  

* Communication protocols like CAN, I2C, SPI.

* Basics of Robo control mechanism.

* ADC nad DAC interfacing with sensors.

* Good Communication skills.

As a DevOps Engineer, you are responsible for setting up and maintaining the GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, and Cloud security.

• Set up, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi-hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Work on Docker images and maintain Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Work on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve a successful implementation of integrated solutions within the portfolio.
• Have the necessary technical and professional expertise.

• Minimum 5-12 years of experience in the IT industry.
• Expertise in implementing and managing DevOps CI/CD pipeline.
• Experience in DevOps automation tools. Well versed with DevOps Frameworks, and Agile.
• Working knowledge of scripting using Shell, Python, Terraform, Ansible, Puppet, or chef.
• Experience and good understanding of any Cloud like AWS, Azure, or Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience with Jira is a plus.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being here.

It  is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II,offers a suite of three products - Plum, Empuls, and Compass. Works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, It  is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Job Location : Gurgaon Sector 15

Min Experience : 4 years in Front End

Salary : Hike on present according to company norms

Your core responsibilities:

• Design and build efficient, scalable & high performance systems.
• Interact with Product, Design and Engineering teams to spec, build, test and deploy new features.
• Perform Peer Code Reviews and mentor other engineers.
• Investigate production issues pertaining to our retail applications and implement intelligent solutions.
• Work on experimental projects and prototypes and build them into stable solutions.

What will help you thrive in this role? 

• You have 3+ years of experience building applications on the web platform with JavaScript, HTML and CSS.
• Expertise in Javascript and any Javascript frameworks/libraries like ReactJS, VueJS, Angular, Redux, etc.
• Strong fundamentals on Web Standards, Browser Performance and Rendering Pipelines, HTTP and other relevant concepts.
• You can write testable, maintainable code that’s easy to understand.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Knowledge of server side programming using NodeJs is a plus.
• A knack for benchmarking and optimization.