Customer Service Lead

Salesforce Developer –

About the Role:

As a Salesforce Developer, you will be responsible for building industry-leading, highly intuitive software products that underpin business functions across our client's enterprise applications. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

·       Familiar with end-to-end Salesforce development processes 

·       Adjusts easily to new or changing circumstances.

·       A collaborative utility player mentality (low ego) with a proactive sense of curiosity

·       Focuses on achieving results that promote business success.

·       Demonstrate proactive and professional communication skills with all stakeholders and partners

·       Maintain a professional, adaptable, and respectful manner

·       Provide high quality service to all users 

Responsibilities: 

·       Own product architecture and collaborate with product managers, designers, and other engineers to set the technical direction and create software that optimizes for business metrics

·       Communicate technology and product strategy effectively to both internal and external stakeholders and leadership

·       Build industry-leading enterprise systems that are highly available, intuitive, scalable, and secure

·       Produce highly reliable and performant code with appropriate monitoring and alerting

·       Conduct design and code reviews to ensure scalability, performance, and alignment with standards and best practices

·       Analyze and improve efficiency, scalability, and stability of various system resources

Your Expertise:

·       Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

·       5-8 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel.

·       Good to have – Data Cloud /Experience Cloud applications.

·       5-8 years of hands-on experience in Apex Programming, SOQL, SOSL, and Integrations.

·       5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.

·       5+ years of hands-on experience in Aura, LWC, and JavaScript programming.

·       Experience in Salesforce Data Cloud Certification (Required)

·       Professional fluency in English (Required)

·       Experience building Salesforce integrations with 3rd party apps and AppExchange products.

·       Experience working in highly available, scalable, and secure systems.

·       Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.

·       Experienced in Salesforce deployment (CI/CD, Jenkins) process.

·       Comply with change management policies to ensure data integrity and system stability.

·       Salesforce Service Cloud and Architect certifications.

·       Experience building on MuleSoft Middleware or MuleSoft Development

·       Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.

About CredFlow :

Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.

At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.

Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers! 

In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.

Company Website Link: https://credflow.in/about%20us.html

Role Title: Business Development Executive – Inside Sales

Process: Revenue generation, cold calling, B2B sales, Product demo.

Work Days: 6 days per week

Job Location: Noida

Office Hours: Work from office (10 AM to 7 PM)

Key Responsibilities:

● Reach out to warm leads on call and schedule product demos.

● Understand customer needs and requirements.

● Share product quotation and close the sale

● Maintain relationships with the customers.

● Get customer referrals from existing paid users.

● Provide after-sale support.

● Share weekly and monthly Sales Forecasts of probable conversion.

● Share product feedback to the product management team.

Skills and Background:

● Excellent communication skills

● Prior sales experience is preferred.

● Good Logical and Analytical skills.

● Smart and Collaborative team

● Best in the market Incentive Structure.

● Early-Stage startup experience.

● Graduate/Postgraduate

Responsibilities:

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with
• Streamlined engineering processes woven around Agile methodology with the help of tools
• Design led engineering focus
• Opportunity to work on B2B and B2C products in various domains like healthcare & education

• Opportunity to work on cutting edge technologies 

You have:

• Proficiency in Angular 4+, Typescript, JavaScript, JQuery, HTML/CSS
• Thorough understanding of OOJS & commonly used design principles and design patterns
• Working knowledge of State management using NgRxState management & custom npm packages
• Hands on ES6 features to reduce code and keep code clean
• Working knowledge of RxJS
• Working experience in writing automated unit tests using Jasmine, Mocha or any other similar framework.
• Experience of integrating RESTful Web APIs in Web Application.
• Written efficient and production ready code
• Working experience building high performance and scalable applications
• Ability to troubleshoot and debug application for functional and common problems
• At least 6 years of experience in software development 
• Knowledge of databases - NoSQL or RDBMS. 
• Experience working with version control like Git / Bitbucket
• Experience working in Agile Scrum Methodology
• Excellent written and verbal communication skills 

• Experience working on Web APIs
• Working knowledge of modern programming/scripting languages and runtime environments including node.js, Python/Ruby/Java, and experience in mid-tier web services development.
• Experience building proof of concepts, architecting new systems, and improving existing systems to solve business problems and support scaling
• Exposure to various tools that help in maintaining code quality like SonarQube
• Exposure with Atlassian JIRA application lifecycle management tool
• Exposure to Cloud Platforms like Azure or AWS or GCP

Must Have

Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Nice to have

Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.