Customer Service Lead

Key Responsibilities

Identify and bid on relevant projects on platforms like Upwork, Freelancer, Fiverr, Guru, and PeoplePerHour.

Write compelling business proposals, cover letters, and client responses to secure projects.

Engage with potential clients, understand their requirements, and provide tailored solutions.

Negotiate terms, finalize contracts, and ensure smooth project onboarding.

Maintain strong follow-ups with leads and nurture relationships for long-term business growth.

Collaborate with the technical team to ensure the successful execution of projects.

Stay updated with market trends and competitors to strategize effectively.

Required Skills & Qualifications

✅ 2+ years of experience in bidding and proposal writing.

✅ Proven track record of successfully acquiring projects from Upwork, Freelancer, and similar platforms.

✅ Excellent written and verbal communication skills.

✅ Strong understanding of IT services, web development, and digital solutions.

✅ Ability to negotiate deals and handle client queries professionally.

✅ Strong analytical and problem-solving skills to create effective proposals.

Why Join Us?

🚀 Exciting Growth Opportunities – Work with international clients and high-value projects.

💰 Attractive Incentives – Performance-based bonuses and rewards.

🤝 Collaborative Team Culture – Work with experienced professionals in a dynamic environment.

🏡 Skill Enhancement – Continuous learning and development opportunities.

About us

We’re building an agentic, AI-native platform for creator advertising — automating the campaign lifecycle (brief → creator selection → outreach/follow-ups → approvals → delivery QA → reporting).

The role

We’re hiring a Product Manager who can code and can drive product end-to-end while working extremely closely with the engineering team. This is a builder role: you’ll design agent workflows, run tight execution, and help shape the product foundation for scale. This is an in-office Mumbai role.

Location: Mumbai (In-office, 5 days/week)

Type: Full-time

Experience: 2–6 years (flexible for exceptional builders)

Reports to: Founder/CEO

Works with: Engineering (small team), and later Design/Data/Ops Traction: Working with large enterprises and managing seven-figures per month in influencer spend

What we’re looking for

Must-haves

• 2–6 years shipping software products (years flexible if you can prove ownership)
• Strong technical fluency end-to-end:

○ APIs/webhooks, auth basics, event tracking & analytics

○ ability to reason through edge cases, reliability, and scalability tradeoffs

• Can code (proficient in Python/TypeScript/JavaScript/Go) and comfortable doing hands-on work when needed
• Demonstrated ability to run user interviews and convert insights into shipped outcomes
• Proven shipping in fast cycles with real outcomes/metrics
• High ownership, crisp communication, strong execution leadership
• Mumbai in-office availability (or immediate relocation)

Nice to have

• Built LLM/AI features with real users (prompts + tools + evaluation/guardrails)
• Experience with marketplaces, AdTech/measurement, creator/influencer products, B2B SaaS
• SQL comfort and familiarity with analytics/debugging production systems

What you’ll do

Customer discovery & user interviews (core part of the job)

• Do weekly user interviews with enterprise marketing teams, agencies, and creators
• Turn messy feedback into clear product bets, workflows, and experiments
• Build strong product intuition by staying close to users and real campaign execution
• Validate new features with rapid prototypes and structured feedback loops

Build the agentic AI product

• Design agent workflows: what the agent does, what humans approve, and how exceptions escalate
• Define tool usage for the agent (retrieval, matching, messaging sequences, QA checks)
• Specify evaluation + guardrails (quality metrics, fallbacks, audit logs, safety/brand checks)

Own core platform workflows (enterprise-grade)

• Own campaign workflow states, approvals, permissions, and internal ops tooling
• Drive integrations (APIs/webhooks) and reliable execution paths
• Define instrumentation (event schema) and ensure reporting accuracy + trust

Drive execution with engineering

• Write specs engineers can build from (flows, acceptance criteria, edge cases)
• Run sprint planning, prioritization, release readiness, QA
• Make scope tradeoffs quickly and maintain a weekly shipping cadence

Hands-on building (coding)

Depending on your strengths, you may:

• build internal tools/admin screens, scripts, prototypes, integrations, data utilities
• write quick POCs for agent workflows, tool definitions, or evaluation harnesses
• help debug production issues using logs/SQL

What success looks like

• Weekly cadence of user interviews → clear insights → shipped improvements
• MVP agent workflow shipped with measurable time savings + quality controls
• Reduced manual ops per campaign through automation + internal tooling
• Trusted reporting and instrumentation (customers trust the numbers)
• Consistent weekly shipping cadence and strong engineering throughput

Location: Hyderabad

Job Type: Full-time

Department: Marketing / Content

About the Role

We’re looking for a creative and detail-oriented Copywriter & Content Manager with 1–2 years of experience to join our growing team. You’ll play a key role in crafting compelling content across multiple channels—ensuring consistency, clarity, and brand alignment. From blog posts and social media copy to email campaigns and web content, you’ll be the voice behind our brand.

Key Responsibilities

• Write, edit, and proofread clear and engaging copy for blogs, websites, emails, product pages, social media, and more.
• Plan and manage the content calendar in coordination with marketing campaigns.
• Collaborate with designers, marketing, and product teams to align content with brand voice and messaging goals.
• Conduct keyword research and optimize content for SEO.
• Track and report on content performance using analytics tools.
• Assist in developing and maintaining brand tone, style guides, and messaging consistency.
• Manage content publishing across platforms (WordPress, CMS, social media tools).

Qualifications

• 1–2 years of experience in content writing, copywriting, or content management.
• Strong writing, editing, and proofreading skills with attention to grammar and tone.
• Experience using content management systems (e.g., WordPress) and basic knowledge of SEO.
• Comfortable working in a fast-paced, deadline-driven environment.
• A portfolio of writing samples (required).
• Bonus: Basic understanding of performance marketing, email marketing, or graphic tools like Canva.

Preferred Skills

• Familiarity with SEO tools (e.g., SEMrush, Ahrefs, Google Analytics).
• Ability to manage multiple projects and prioritize tasks.
• Interest in brand storytelling and content strategy.

What We Offer

• A collaborative, supportive, and creative work environment.
• Opportunities for learning, growth, and ownership of projects.
• Competitive compensation.
• Health Insurance

• 2-4 years of experience.
• Fluent in English and Hindi Language.
• Previous counselling experience with students/parents/guardians.
• We can target admission coordinators/counsellors from premium coaching institutes, colleges, and universities.

It will be a Work From office. The location is Bangalore.

About the role

• To assist interested students with their application process.
• To educate Parents/Guardians/Students about Scaler's undergraduate program and counsel them about their learning needs.
• To demonstrate the value proposition of Scaler's UG program & nurture interest and push them further into the positive funnel.
• Building a communication journey with high potential leads to completing the admission process.
• Following up with the shortlisted candidates in completing the payment formalities.
• Assisting and coordinating in loan processing and refund-related issues.
• To provide campus tours for parents/guardians if required.

Required Skills

• Excellent verbal and written communication skills in both English and Hindi.
• Exceptional counselling skills to collaborate with parents/guardians to assist students with educational and career planning.
• Be comfortable with basic Excel skills.
• Assist the team in conducting events competitions, seminars etc. at the college campus.

• Work with the client and internal web development team to design new products or enhancements.
• Take part in system development including analysis, coding, and testing in an agile product development team.
• To develop business requirements into cost-effective and elegant technical solutions.
• Perform peer design and code reviews with other software engineers.
• Help to evaluate requirements and solutions from a technical perspective and implement custom built solutions. 
• Perform estimates of user stories that are to be implemented to help with product engineering planning.
• Work with backend development members to co-create APIs for frontend consumption
• Mentor less experienced team members on proper standards/techniques to improve their development practices and efficiency.
• Write scripts to perform unit testing, functional testing and assist with user acceptance testing support.
• Optimize UI for efficiency and maintainability
• Perform non-production and production deployment processes as scheduled.
• Provide on-going support to the application.

• Responsible for client engagement & Manage the requirements
• Communicate with clients to identify their requirements and choice of property
• Coordinate the builder to arrange for the site visit and share the necessary information to clients
• Visit the connected properties and identify the USPs to pitch better to clients
• Manage the feedback from the client
• Understand the real estate market & comparison of the product
• Maintain good business relationship with client and builder
• Participate in seminars, conferences, and events to enhance the market & expand the business network
• Work with the team to share the responsibilities and work towards achieving team’s targets

• At least 2+ years of product development experience with expertise in designing and implementing high-performance web applications
• You must be proficient in Problem Solving and Data structures since you got to find the best way of handling a huge set of data.
• Strong hands-on experience in developing web applications using JavaScript
• Strong experience and knowledge in single-page frameworks like ReactJS/Angular/VueJs/other frameworks and ability to design the architecture of single-page applications.
• Strong hands-on experience with JAVASCRIPT, OOPS Concepts, Single page applications, REACTJS, D3, NodeJS, etc
• Build tools such as grunt, gulp, web pack.
• Exceptional debugging skills and knowledge on browser developer tools
• Familiar with RESTful APIs to connect applications to back-end services
• Familiar with optimization techniques (both in file weight and perceived/actual processing speed), debugging techniques, dynamic content retrieval, state management e.g: (Redux), cross-browser support.
• Experience in optimizing the application for performance and scalability using CDN, caching, etc
• Deep experience developing modular, object-oriented JavaScript Strong command of the HTTP protocol and the latest web standards
• Knowledge on Node server, Socket connections and mechanisms to handle real-time async data would be a plus.
• Very Good understanding of Agile/Scrum methodologies
• Very strong full stack experience with familiarity in serving technologies such as HTTP, CDN, proxies and caching
• Working experience with distributed teams and leading them is a plus
• Strong hands-on on writing test cases and documenting UI component.

We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Responsibilities

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating the necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

Requirements

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, Illustrator, Affinity Designer.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.