Customer Service Lead

About Company

Our Client is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.

Roles and Responsibilities

1. HR Strategies: Create, develop, and implement strategies aligned with business strategy for the organisation.
2. Policies, Processes, Initiatives & Schemes: Translate the HR Strategies into policies, processes, initiatives & schemes with a view to promote a culture of enthusiasm, productivity and profitability.
3. Offer, Joining, On-Boarding, Induction & Deployment: Ensure a culture of engaged & welcoming approach in this sphere ensuring minimal or nil dropouts after offer. A Wow experience for a selected talent to be ensured at all times.
4. Organisation Development / Talent Management: Ensure constant research within the organisation, in the industry and the market of evolving trends thereby reengineering the strategy, philosophy, policies & processes accordingly.
5. Talent Engagement: Conduct periodic surveys to get the pulse of the people in the organisation; town halls, group meeting, one-on-one sessions to assimilate the concerns as well as suggestions from people and take actions in accordance to the same ensuring a culture of enthusiasm, productivity and profitability.
6. Performance Management:Adopt a futuristic & objective performance management process to identify, recognize and reward accordingly.
7. Training & Development:Training & Development Strategy to focus upon functional proficiency enrichment, competencies & behavioral development, enhancing effectiveness and succession planning.
8. Industrial Relations:Maintain a proactive IR climate in the organisation key for it being relationship management and expeditious resolutions.
9. HRMS: Setting up & stream lining HRMS.

Desired Candidate Profile

1. Degree in Human Resources from an institution of repute.
2. 10+ years of proven working experience as HR Manager.
3. People oriented and results driven.
4. Demonstrable experience with human resources metrices.
5. Knowledge of HR systems and databases.
6. Ability to architect strategy along with leadership skills.
7. Excellent active listening, negotiation and presentation skills.
8. Competence to build and effectively manage interpersonal relationships at all levels of the organization.
9. Develop best practices in HR.

Hello Sir/Madam.

Greetings of the day...!!!

About Us :

Profcyma Global is the top IT & Digital marketing company based in Pune, Maharashtra. We have a team of highly skilled professionals that are committed to their work. At Profcyma Global, we cover all heads of IT and Digital Marketing operations. Our extensive clientele proves that we have proven to be one of the leading providers of IT and Digital Marketing services. Knowing the theory is not enough, but experience plays a crucial role in effective and sustainable product development. We use the latest technology and innovative strategies to complete our projects, whether it is website or app development, digital marketing, brand awareness, etc. With each passing day, we focus on developing and upgrading our skill sets to meet the top-notch trends in the IT industry.

Job description

² About the Role:

We are seeking an experienced Quality Analyst to contribute to the full software development lifecycle. This role involves designing and executing comprehensive test plans, ensuring the quality of .NET applications and websites through rigorous testing processes, and collaborating with development teams to enhance system functionality and reliability.

² Key Responsibilities:

l Work closely with leadership, senior developers, and clients to define and understand project requirements, ensuring clarity and alignment.

l Participate actively in agile development processes, including sprint planning and QA updates.

l Conduct functional and end-to-end testing to validate application performance and reliability. Develop and execute functional, regression, and end-to-end automated tests.

l Create and manage automation scripts for efficient and accurate testing. Utilize tools like bUnit, xUnit, or Selenium to enhance testing processes.

l Review code for potential issues and collaborate with developers to identify system improvements.

l Track and manage defects, ensuring timely resolution and thorough documentation.

l Maintain detailed functional and technical documentation related to testing processes and results.

l Coordinate with third-party partners and contractors as needed to support testing and deployment efforts.

² Good to know:

l Knowledge of any automation tool eg Selenium, Cypress, Protractor, etc

l Performance test using JMeter, Flood.io, etc

l Experience of Browser Stack, Lamdatest, etc

l Experience in Junit/NUnit/Page Object Framework, etc

l Knowledge of DevOps.

l A passion for continuous improvement in both technology and process.

l Strong interpersonal, problem solving, and organizational skills

² What you need: Basic Skills

l Experience with SQL Server, including query optimization.

l Familiarity with version control systems like Git.

l Strong communication skills and the ability to work effectively in a remote environment.

l Experience with test plans and tools such as bUnit, xUnit, or Selenium.

l Experience in software testing, both manual and automation.

l Strong analytical skills and a keen attention to detail.

l Proactive approach with excellent problem-solving and communication skills.

l At least 2 years experience of experience in developing and executing comprehensive test plans and improving software quality.

Immediate Joiners Preferred. Notice period - Immediate to 30 days

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 

Responsibilities:

Requirements Engineering:

Define and adjust requirements.

Document requirements.

Manage requirements.

Testing:

Create test concepts.

Develop test cases for system testing and, if necessary, for UAT (User Acceptance Test).

Prepare and create test data for system testing and UAT.

Execute tests and document results.

Report to project management or the customer’s contact person.

Defects Management:

Manage defects in JIRA/XRay.

Independently plan and initiate retest activities based on defect status.

Establish and ensure the centrally defined defect process for the listed procedures.

Perform manual regression tests after the release of a new version on the test system.

Document test execution.

Regularly review and adjust regression test cases (test data, test scripts, expected results).

Test Automation:

Create test cases for test automation.

Develop test data for test automation.

Define machine-executable test scenarios using test frameworks.

Coordinate and plan test strategies.

Plan test resources.

Monitor test execution.

Report to project management.

Create automated test cases using, following internal development guidelines and the internal automation framework.

Integrate created test cases into JIRA/XRay.

Ensure documentation of tests.

Maintain scripts within a project/regular operation.

Ensure robust automated test execution.

Use components for dynamic test data generation.

Maximize modularization and reusability of code/components.

Execute automated test cases after the deployment of a new release as specified by the project.

Document test execution as required by the project.

Communicate test results to the customer’s contact person.

Requirements:

Proficiency in test methodology, ideally ISTQB certified (Advanced).

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).

Expertise in Micro Focus UFT framework (UFT Developer) or Playwright (Advanced).

Skills & Requirements

Test methodology, ISTQB certified, Requirements engineering, IREB certified, Analytical skills, Abstraction ability, Result-oriented, Goal-oriented, Service-oriented, Independent work, Adherence to deadlines, Fluency in technical and business languages, Understanding IT interfaces, Knowledge of IT security, Data protection, System testing, Integration testing, Regression testing, Agile processes, Micro Focus UFT framework (UFT Developer), Playwright.

A full-stack developer is a versatile professional who has expertise in both front-end and back-end web development. They are responsible for building and maintaining all aspects of a web application or software product. Here are some key roles and responsibilities typically associated with full-stack developers:

1. Front-end Development:

• User Interface (UI) Design: Designing the user interface of web applications to ensure they are visually appealing and user-friendly.
• HTML/CSS: Creating the structure and styling of web pages using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets).
• JavaScript: Writing client-side code to add interactivity and functionality to web applications. Knowledge of popular JavaScript frameworks and libraries like React, Angular, or Vue.js is often required.

1. Back-end Development:

• Server-side Programming: Developing server-side logic and APIs (Application Programming Interfaces) using programming languages like Python, Java, Ruby, Node.Js(Node), or React Js(React).
• Database Management: Designing and managing databases, including creating schemas, writing SQL queries, and using database management systems like MSSQL, PostgreSQL, MongoDB, or SQL Server.
• Server Configuration: Setting up and configuring web servers, such as Apache, Nginx, or IIS, and deploying applications.

1. Integration and APIs:

• Building and integrating third-party APIs and services into web applications.
• Developing RESTful or GraphQL APIs to allow communication between the front-end and back-end components.

1. Version Control:

• Using version control systems like Git to track changes in code and collaborate with other developers.

1. Security:

• Ensuring the security of web applications by implementing authentication, authorization, and other security measures.
• Protecting against common web vulnerabilities like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

1. Testing and Debugging:

• Writing unit tests, integration tests, and performing debugging to ensure the reliability and quality of the code.

1. Deployment and DevOps:

• Deploying web applications to production servers and managing the deployment process.
• Familiarity with DevOps practices, including continuous integration and continuous delivery (CI/CD), is often beneficial.

1. Performance Optimization:

• Identifying and addressing performance bottlenecks in web applications to ensure optimal speed and responsiveness.

1. Collaboration:

• Collaborating with designers, product managers, and other team members to understand project requirements and deliver functional solutions.

1. Maintenance and Updates:

• Regularly updating and maintaining web applications to ensure they remain compatible with evolving technologies and security standards.

1. Documentation:

• Creating documentation for code, APIs, and system architecture to facilitate future development and troubleshooting.

1. Problem Solving:

• Full-stack developers need strong problem-solving skills to diagnose issues, implement solutions, and adapt to evolving project requirements.

1. Continuous Learning:

• Staying updated with the latest web development trends, tools, and technologies to enhance skills and deliver cutting-edge solutions.

Full-stack developers play a crucial role in the development lifecycle of web applications, from conceptualization and design to deployment and ongoing maintenance. Their ability to work on both front-end and back-end components makes them valuable assets in web development teams.

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment
• Design, develop, code, test and debug system software
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance

What you’ll do - 

1. Design and implementation of the overall web architecture.
2. Design and deployment of database.
3. Ensuring the entire stack is designed and built for speed and scalability.
4. Design and construction of our REST API
5. Integrating our front-end UI with the constructed API
6. Design and implementation of continuous integration and deployment.
7. Work remotely with our global clients and teams across the US

What you should have - 

1. Should have 5+ years of experience expertise in developing applications using any of the frameworks and programming languages
2. 5-8 years’ experience Fluent in CSS (Foundation or Bootstrap), JavaScript and HTML, with an understanding of CSS, React.JS
3. Experience working with server technologies Node.js
4. Experience in API design and development.
5. Understanding of SQL / NoSQL databases MongoDB.
6. Strong knowledge of data structures, system design, and algorithms.
7. Great organizational and time-management skills.
8. Great interpersonal and communication skills.