Customer Service Lead

at Healyos

Posted by Salil Bhargava

Manager - Operations - BPO/ITeS (8-12 yrs) Position Title: Operations Manager Location: Bangalore KEY RESPONSIBILITIES : - Responsible for day to day Operations management - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Resolve/monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and Monitoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits. - Good Experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure, - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding - Demonstrated experience in dealing with large-scale, highly available, and SLA managed services - Performance Management - People Management - Process Improvements - Client Relationship Management CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. - Candidates should be flexible to work in any shifts including US shifts can only apply with the below mentioned details: Current CTC: Expected CTC: Notice Period:

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

Roles and Responsibilities  Co-ordinate and handle pan India business of PicoStone.  Create and maintain relationship with businesses across India.  Perform a role in long-term planning and establishment initiatives.  Supervise overall planning systems, financial management and control.  Drive continuous improvement in operational efficiency and process compliance.  Develop and drive implementation of new processes that support revenue growth.  Design and bring in control mechanism to detect or prevent failures mitigate risk.

Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808