Sales Executive

Procedure is hiring for WorkHero.

WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Small contractors are great at their trade but lose 20+ hours a week to invoicing, permits, scheduling, and paperwork. WorkHero combines expert office managers with automation and AI tooling, enabling a small team to take real ownership of that back-office work

We’re hiring a senior engineer to own our real-time voice stack end to end—AI agents operating on live phone calls—and the data platform that turns those calls into insight: call → transcript → events → warehouse → dashboards. You’ll own meaningful systems end to end alongside a small, senior team with deep experience in AI, product, and the trades.

What you’ll build

• New product screens and flows (jobs, customers, invoices, scheduling) in React and React Native, especially AI chat UI (chat & tool result rendering, streaming responses, human review and feedback loops)
• AI workflows in production: tool-using agents, RAG/search, classification/extraction, and human-in-the-loop flows
• Automations: Contribute new features and improvements to our AI-powered business automation platform

In addition, you’ll own our first investments into a realtime voice stack and the call-data platform behind it. For example:

• Realtime voice agents on live phone calls: telephony/WebRTC integration, streaming speech-to-text and text-to-speech, turn-taking, interruption handling, and latency optimization
• Voice pipeline reliability: backpressure, failover, graceful degradation, and monitoring for live calls
• Call-data pipeline: transcripts, events, and structured extraction flowing from every call into the warehouse
• Analytics & dashboards: data modeling and conversation-intelligence features on top of call data
• Evals & monitoring for voice agents: quality metrics, drift detection, and cost/latency tracking
• Cloud infrastructure: scaling our platform with infrastructure as code, queues and orchestration, and CI/CD

Responsibilities

• Analyze requirements and propose innovative AI-native solutions to technical problems
• Write clean scalable code
• Own the voice and data stack end-to-end: design, build, test, deploy, and operate
• Optimize the performance, latency, and cost of our real-time AI systems
• Respond to critical system issues and ensure continuous system reliability
• Mentor team members and collaborate across teams, especially with product and subject matter experts
• Work to understand the needs of our users and think creatively about how to solve design challenges in your work
• This is a Remote role. We expect a minimum 4 hours overlap with the WorkHero team (11 AM - 3 PM ET).

Qualifications

• Senior-level backend experience (typically 5+ years) shipping production systems that you've owned
• Hands-on experience with realtime voice or streaming systems: telephony (SIP/Twilio), WebRTC, streaming STT/TTS, or frameworks like LiveKit or Pipecat — or comparable experience with demanding realtime/streaming infrastructure
• Data engineering fundamentals: event pipelines, data modeling, warehousing, and analytics on production data
• Strong proficiency in a typed backend language (TypeScript preferred; comparable experience welcome)
• Hands-on experience with LLM-powered features (usage, prompting, optimization, etc) and AI architectures
• The ability to work with infrastructure as code (terraform), cloud, and CI/CD systems at scale. We're a small team, so we own the whole stack!
• Excitement to leverage AI coding tools to their maximum benefit. We love Claude Code and Cursor and are constantly looking for better ways to leverage our time to build fast and build for scale.

Nice to have

• experience with voice-AI platforms (Vapi, Retell, Bland, Deepgram, LiveKit) or conversation-intelligence products (e.g. Gong-style analytics)
• experience scaling cloud infrastructure, especially AWS, and how to get the most out of key AWS services
• experience with workflow automation tools like n8n or Lindy
• experience with React for building internal dashboards
• experience with HVAC or back-office business workflows

WorkHero is committed to building a diverse team. We encourage candidates from all backgrounds to apply.

1. Client Handling:

● Act as the primary point of contact for clients, ensuring clear and professional communication.

● Understand client requirements and expectations to align recruitment solutions accordingly.

● Build and maintain strong client relationships to foster trust and repeat business.

2. Scheduling:

● Coordinate and schedule interviews between clients, candidates, and interview panels efficiently.

● Manage calendars to avoid scheduling conflicts and ensure timely updates to all stakeholders.

● Use appropriate tools to streamline scheduling and improve the overall recruitment process.

3. Client Responding:

● Promptly address client inquiries via email, phone, or other communication channels.

● Provide timely updates regarding recruitment progress and candidate status.

● Ensure a smooth flow of communication between clients and the internal team.

4. Client Escalation Handling:

● Manage and resolve client escalations in a professional and timely manner.

● Investigate issues thoroughly, identify root causes, and provide actionable solutions.

● Escalate unresolved issues to senior management if necessary while ensuring client satisfaction.

5. Panel Coordination:

● Liaise with interview panels to ensure their availability for scheduled interviews.

● Share relevant candidate information and interview materials with the panel in advance.

● Provide support to the panel for any technical or logistical requirements during interviews.

6. Candidate Coordination:

● Communicate interview schedules, instructions, and expectations to candidates clearly.

● Assist candidates with any queries related to the interview process.

● Ensure candidates are well-prepared and follow up on post-interview updates.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 2+ years of experience in coordination and client-facing roles.

● Skills: Strong communication and interpersonal skills, with excellent organizational and

multitasking abilities.

● Knowledge: Familiarity with recruitment processes, tools, and scheduling software.

● Problem-Solving: Ability to manage escalations and resolve conflicts efficiently.

● Flexibility: Comfortable working in a fast-paced, client-focused environment.

Job Summary

• Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is must
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties and Responsibilities

• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand how FTP server is setup for the site
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Qualifications

Education / Certification

• B.E. / B.Tech. /MSC in Computer Science or IT.
• MCAD/MCSD/MSITP/MCPD

Technical Expertise

• ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/DevOps, Azure
• Web API/ Web Services, Email Services

Skills and Abilities

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

Roles and Responsibilities :

• Promote and sell company products at assigned locations.
• Complete mandatory product and compliance training.
• Collaborate with members of different teams.
• Develop engaging sales pitches for different target customers.
• Collect customer contact information and follow up with leads.
• Maintain the customer database.
• Build strong customer relationships.
• Create sales, needs analysis and cost–benefit reports.
• Monitor competitor sales strategies.

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns effectively
• At least 5 years of hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application servers is a must
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modelling etc
• Excellent understanding of software development methodologies and architectures
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modelling, Cloud Computing
• Working experience on Linux/Unix based OS systems is a must
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

 Job Summary:

Responsibilities and Duties

Technical Skills: