Zoop.one

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

 

This role demands hybrid WFO(2 days a week)

 

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

 

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

 

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Responsibilities:

• Develop new and enhance existing micro-services, libraries, and features that form our B2B KYC platform.
• Create and document APIs, Queue Contracts to be consumed by other services.
• Work closely with the Product and Engineering Leads to implement features following best design principles and patterns.
• Participate in all phases of the development cycle - plan, design, implement, review, test, deploy, document, and training.
• Help junior developers with best practices like TDD etc. and make sure their code meets the standards.
• Educate them continuously to improve overall team performance and work quality.

Requirements:

• Bachelors/Masters in Computer Science or equivalent experience.
• Strong understanding of Computer Science fundamentals, software design principles, algorithms & design patterns.
• Development experience (> 3 to 6 years ) - preferably on languages such as GoLang / NodeJS and scripting skills.
• Interest and ability to quickly learn and ramp-up on new languages and technologies.
• Ability to write understandable, reliable and testable code with minimum supervision.
• Distributed, Highly-available systems running at large scale.
• Distributed platforms which use Kafka, Elasticsearch, Cassandra or similar systems.
• Cloud environments (e. g., Docker, AWS, GCP, Kubernetes etc., ).
• Asynchronous programming patterns (e. g., GO Routines/Channels, NodeJS Async Programming).
• Experience in CI/CD (Continuous Integration & Delivery), AGILE work environments.
• Ability to troubleshoot and solve issues on distributed systems.

Job Brief

 

Role and Responsibilities:

 

• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.

 

Skill and Requirements:

 

• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools - including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.

 

Good to have:

 

• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

 

Required Experience and qualifications:

 

• Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.

Zoop.one is Looking for a Business Head who will be closely working with the Founding team. Role will include mapping and planning the revenue and P&L; goals for the business unit and responsible for driving revenue and growth for the company's primary product line.

 

Role and responsibilities

 

Forging, Developing and Maintaining relationships with customers, and internal teams and Identifying, fostering and maturing new business opportunities.

Monitoring and ensuring cost effective use of funds for overheads, incentive payout, marketing strategies.

Managing relationships with Banks and Financial institutions, NBFCs and cracking high revenue accounts.

Creating and pitching Product Presentations to prospective clients.

Working closely with key stakeholders, which includes the sales, technology & product teams also Working on strategies for retention and referrals to increase company revenue.

Motivating and monitoring the complete team and helping them to achieve the overall targets and business objective.

Responsible for mapping competitors - pricing, product features and distribution channels to ensure we are ahead on the curve. Will be a part of product and pricing to ensure both growth and profitability.

Responsible for the collective target achievement of business development unit.

Responsible for product innovation, customer experience, channel strategy and P&L; management.

Driving revenue growth in the budgeted financial and team resources, ensuring the company becomes the fastest growing, scalable Platform .

 

Required Experience and Skills:

 

Excellent knowledge of the Indian Financial Services landscape, and deep understanding of Payments / Banking / Financial Services.

Ability to set clear measurable objectives, delegate responsibilities, assess, recognize and reward performance.

Has an impressive track record in sales, operation and general management in B2B Sales

Come with an impressive track record of work in the KYC & Fintech domain.

Significant experience in setting up, managing and leading a high performing team.

Strong leadership with excellent influencing, communication and presentation skills.

Excellent business analytical skills.

Experience in integrating customer needs, product design and technology.

Highly motivated individual with an entrepreneurial drive to excel.

Strong understanding of technology and business.

 

Qualifications:

 

You would have worked in B2B sales profiles for banks and financial institutions or experience of sales in Fintech Companies.

Should be from Technical Background who has fair understanding of KYC Space, API and Fintech ecosystem.

You would have handled a team in your previous role.

You would have 6-10 years of sales experience in the BFSI and Fintech .

Zoop.one is Looking for a Talented App Marketer who will create and execute effective acquisition strategies, launch new marketing programs, build relationships with networks and publishers, and optimise activities for return on investment and cost-efficiency.

Job Brief :

 

Establish, implement and measure the effectiveness of mobile app paid advertising initiatives to drive adoption and engagement of our mobile app.

Responsible for managing online advertising and display campaigns, preferably third party app advertising campaigns with mobile ad networks 

 Plan, execute and manage the daily content of various channels (local and international), including social media, mobile app and video etc.

Creating strategies for generating bold and innovative ideas for growth via paid channels

managing advertising campaign execution, creating and optimising campaigns, analysing traffic data and solving problems).

Responsible for tracking, attribution, and overall data access to analyse key metrics including cost to acquire, quality of the traffic by source, and return on investment.

Provide complete performance reporting and analysis on all mobile marketing campaigns and take relevant action on insights gained.

Identify and manage new & existing content providers, including both individuals and financial corporates.

Responsible for new customer acquisition via our mobile app.

Required Skills and Experience:

Must have experience in Mobile App marketing, UAC and app install campaigns on various paid and owned media like Google, Facebook, Apple Search Ads, etc

Worked on Google Analytics, Appsflyer, Clevertap and other popular tools for mobile attribution, acquisition, re-engagement..

Must have experience in paid mobile app marketing, mobile marketing, digital marketing, and/or display and search marketing..

Should understand the concepts of Lifetime value of a user (LTV) and its application.

Must have experience in delivering customer acquisition growth and optimisation across key metrics.

Experience

At least 3+ years of experience in App Marketing/ digital marketing/ financial editorial /Content Management .

Data-driven mindset with excellent analytical and problem-solving skills.

Experience Working within the Fintech ecosystem is a must.

We at Zoop.one is looking for a talented UI/UX Intern to join our team and create modern and great designs across all our web and mobile platforms.

Selected Intern will be an Integral member of the User Experience & Design team and help guide the visual language for products that support zoop.one and its .Clients  and will also have the opportunity to define how users interact and use our applications within the sharing economy and be a true innovator in the Digital Identity Space.

Job Role:

Working on UI/UX prototyping and designs on Adobe XD

Creating UI designs and UX on Adobe Design Suite

Designing the user flows and mock-ups based on product requirements

Working on a strong and varied set of product features and simplifying the user experience

Creating original graphic designs (e.g. images, sketches, and tables)

Build wireframes and storyboards, user flows, and sitemaps to conceptualize design

Develop intuitive, usable, and engaging interactions, and visual designs for mobile & desktop

Collaborate with cross-functional teams throughout the design process

Stay abreast of UX trends and look for creative ideas, and inspiration in parallel analogous worlds

Research and track advancements in mobile and Web application design patterns

Stay in the loop and on top of the latest standards, changes, trends in the mobile design field

Requirements:

Experience in UX Research

Wireframing and prototyping

Visual Design

Motion Graphics

Tools:

Adobe Suite

Sketch

Figma

HTML/CSS/REACT

 

Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:
Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)

Strong Technical Background.

What's attractive about us?

 

We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

Health Memberships

Sports Subscriptions

Entertainment Subscriptions

Key Conferences and Event Passes

Learning Stipend

Team Lunches and Parties

Travel Reimbursements

ESOPs

 

That's what we think would bloom up your personal life, as a gesture for helping us with your talents.

 

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

We at Zoop.one are looking for a technical Recruiter who possesses a strong drive for Bringing Exceptional Tech Talent Onboard.

Job Role:
Recruitment, Headhunting for Middle to Senior Management profiles.
Understanding the Clients Requirements.
Sourcing and Screening profiles through various job portals
Involvement in recruitment process right from the inception to final joining process.
Identify candidates through conventional & innovative sourcing methods
Knowledge of market & industry mapping
Must have experience in hiring in IT domain and software domain

What you’ll do:
Write and post technical job descriptions
Source potential candidates from various platforms
Parse specialized skills and qualifications to screen various profiles based on various tech stacks
Perform pre-screening calls to analyse applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioural questions)
Craft and send personalized recruiting emails with current job openings to passive candidates

Tools and Skills Required

Must Have:

Technical expertise with an ability to understand and explain Tech Job Requirements
Familiarity with Applicant Tracking Systems and resume databases
Solid knowledge of sourcing techniques for high calibre tech talent.
Excellent verbal and written communication skills.

Good to Have:

You should be passionate about engaging passive candidates
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed. You have good data analysis and data-driven decision-making skills.

Experience and Qualifications:
Proven work experience as a Technical Recruiter.
Hands-on experience with various interview formats and test Assessments.
Minimum 2 tears experience into Tech Recruitment
Must have Technical Background
BTech/BE in Computer Science.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
• Health Memberships
• Sports Subscriptions
• Entertainment Subscriptions
• Key Conferences and Event Passes
• Learning Stipend
• Team Lunches and Parties
• Travel Reimbursements
• ESOPs

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

 

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

 

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

As a Zoop Designer, you will be responsible for all communication and graphic design for our marketing and product initiatives. 

This individual is a Martian, a storyteller and a visionary for design and its impact on everything. They are proactive in exploring trends and coming up with new thoughts and concepts without any caffeine.  

We all know design is highly abstract but unique and jaw dropping design strikes everyone out. Design practices lay the foundation of how our products and brand are perceived by customers. 

Job Role

• You will be responsible for gathering inspiration from unlimited resources, be our go-to guy for design. 
• You will always be working towards  levelling up your Photoshop, Illustrator and tool skills 
• Help us build a powerful brand with a sophisticated and experienced design acumen 
• will keep yourself Up to date with the latest graphic trends and techniques 
• You will possess creative flair, versatility, conceptual/visual ability and originality 

What you'll do: 

• Responsible for Designing Brand Assets & Collaterals 
• Create Graphic Illustrations, Components & Layouts 
• Designing of Branding and Advertising Assets 
• Creating wireframes, storyboards, sitemaps 
• Quick Mockups and Screen Flows 
• Animations 
• Video & GIF 
• Conceptual designing 
• Develop graphics for Social Media illustrations, Emailers, logos, websites, etc. as needed .

Tools and skills Required :

Must Have

• Adobe Photoshop 
• Adobe Illustrator 
• AdobeXD or Figma 
• Indesign 

Good to Have Skills

• Adobe After Effects 
• Adobe Premier Pro (Bonus Point) 
• Rive (Bonus Point) 

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!