Customer Success Specialist

Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles

Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior

Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research

Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements

Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation

Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology

Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness

Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams

Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role

Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Candidates from institutes with strong behavioral research exposure are preferred

Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms

Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights

Job Title: Technical Support Engineer

Location: Bangalore

Company: UpGrad

CTC: Up to 4 LPA

Opportunity for Especially Abled Professionals

About the Role:

UpGrad is seeking motivated Technical Support Engineers to join our team in Bangalore. This role is designed to provide inclusive opportunities for especially abled professionals who are passionate about technology and problem-solving.

Key Responsibilities:

Troubleshoot technical issues and provide timely support to users.

Coordinate with internal tech teams to ensure swift resolution of problems.

Deliver excellent customer service and maintain clear communication with stakeholders.

Document issues and resolutions to improve support processes.

Experience Required:

0.6 to 2 years of relevant experience in technical support or IT helpdesk roles.

Desired Skills:

Strong problem-solving and analytical abilities.

Good communication skills and customer-centric approach.

Ability to work collaboratively with cross-functional teams.

Apply now: https://forms.gle/M6hLUtK6TyuGYYtt7

Why Join Us:

Inclusive workplace culture with opportunities for especially abled professionals.

Exposure to dynamic EdTech environment.

Growth-oriented role with learning and development opportunities

Apply now: https://forms.gle/M6hLUtK6TyuGYYtt7

Organizational development

• Create an Organization structure and define the OKRs for

• departments/roles Design and implement the policy and process

• Identify the skills gaps to develop and retain the talent

• Build the individual career path and emerging leaders

• Design the framework for succession planning

Performance Management

• Leading the performance management system across the company to achieve

• the goals of department and Company

• Design the process for consistent periodic review and feedback

• 360 degree analysis system

• Lead the yearly process of employee compensation benefits

HR Operations

• Oversee the operational activities of employee life cycle

• Handle Employee Grievance

• Strategies to retain the potential candidate

Employee Engagement

• Design and create the employee inclusion programs

• Culture and Diversity building

Reports & Dashboard

• Periodic dashboard department and company wide

• Reports and Data analysis

Firmway

Our software’s are used by large corporates and their auditors for automating balance confirmation and accounts reconciliation. We are looking for a star developer who is looking challenging work, shorter deadlines, kickass mentorship, a rock-solid career growth plan.

About the Role

Firmway is looking for a candidate who is willing to with the FinTech Startup to take it to the next level. The candidate must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.

Someone who can take ownership of the responsibility and is willing to go that extra mile. Someone who is hungry for knowledge and wants to climb up the ladder quickly. 

Key Tasks and Responsibilities

• Modifying existing code with new features available in current and future deployments.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Understand user requirements and prepare an algorithm.
• Write clean, high quality, optimized & reusable code.
• Maintain Security of the Application.
• Identifies competitive advantages and technological trends for the benefit of a company.

Key Skills

• Must be proficient in PHP, Laravel, Mysql, AWS technology stacks.
• Must have experience in working on a framework such as Laravel, front-end development skills including Javascript & JQuery.
• Experience with REST-based API Development.
• Knowledge of Object-Oriented Programming (OOP) Concepts, MySQL, CSS3, JSON, XML & MVC.
• Knowledge of Networking and Versioning.
• Familiarity with SQL/NoSQL databases and their declarative query languages.
• Strong programming skills with an understanding of project cycles, development environments, and source control techniques.

Good to Have Skills:

• Ability to work without supervision.
• Efficiently handles tasks in a reasonable amount of time.
• Ability to communicate with clients, colleagues and management to explain complex issues clearly and concisely.
• Excellent learner.
• Multi-task and manage tasks with varying priorities.

Experience: 1 year.

Education : BE / B.Tech / M.Tech / MCA in CS/IT

Benefits

Being part of a startup that’s turning out to be a game-changer, you will be blessed with:

• Freedom to try new things.
• 2 Saturday’s off.
• Dress code – Casual.
• Take-it-when-you-need-it vacation.

Apply here - https://firmway.in/job

We are looking for an enthusiastic technical sales executive to join our growing sales team. In this role, he/she will be required to source new customers from USA, UK, UAE & India, and business contacts, demonstrate the technical features of our products, drive sales, and maintain strong customer relations. 

Technical Sales Executive Responsibilities:  

• Sourcing potential new customers.  

• Actively seeking out new sales opportunities through cold calling, networking, and social media. 

• Setting up meetings with potential clients and listening to their wishes and concerns. 

• Negotiate/close deals and handle complaints or objections 

• Prepare and deliver appropriate presentations on products and services 

• Maintaining regular contact with existing customers.  

• Demonstrating the technical features and benefits of our products.  

• Advising customers on technology upgrades and related products.  

• Composing tender documents and customer proposals.  

• Maintaining strong customer relations.  

• Meeting sales targets.  

Technical Sales Executive Requirements:  

• Degree in business administration or related field.  

• Previous experience as a sales executive.  

• Strong knowledge of scientific and technical products.  

• Excellent interpersonal skills.  

• Strong communication skills.  

• Basic knowledge of computer systems and Office Software.  

• Ability to meet sales and commission targets.  

• Ability to travel.  

• Administration and Management of Microsoft 365 environment
• Work in GMT time zone

Desired Candidate Profile

• Minimum 3 years of total experience
• At least 1year experience in migration
• Prior experience in performing a migration to Microsoft 365 from any source
• Expertise on Microsoft 365 administration including enterprise features
• Good understanding of networking, IT operations, Active directory, and DNS
• Excellent verbal and written English skills
• Good documentation skills
• Understanding of project management methodologies

What you need to have: