Customer Success Specialist

Responsibilities:

• Interface with customer to evaluate safety goals, functional safety requirements; specify power electronic inverter controller safety concept
• Perform system safety analysis
• Generate technical safety requirement (detailed product safety requirement)
• Generate power electronics controllers technical safety concept (system architecture)
• Generate executable simulation model to analyze feasibility and verify completeness of technical safety concept
• Perform change management with the customer and internally
• Generate product functional test plan (compliance testing)
• Perform product functional testing on test bench and car
• Support customer test and validation programs

Qualifications:

• University degree in Electrical/Electronic engineering
• Knowledge on ISO26262 system development process is an advantage
• Experience on safety analysis (SFMEA, FTA, FMEDA, SW Freedom from Interference)
• Strong experience in power electronics
• Good experience on developing safety concept to detect sensor, actuator, motor and inverter control function
• Understanding of vehicle electronic requirements and power electronics systems requirements
• Good experience on electrical machine control and L2 torque estimation Matlab simulation
• Good foundation knowledge of both hardware and software
• Good communication skills

Experience/skills required

Key Qualifications

• Developer Role:
• Preferably Java 
• CI/CD - DevOps (Exposure)
• Messaging Middleware (Exposure to Kafka or any other messaging middleware)
• DB: Oracle (pref) - any other Database platforms (SQL/NoSQL)
• Server Side: Java, Spring boot Microservices
• Exposure to Any Major Cloud Platform (AWS/Azure/GCP)

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

At Testing Ground, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn, and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment.

Apply to the link below and get in touch with now!

SKILLS REQUIRED (BACKEND ENGINEER)

• A person should have a sense of ownership, hold accountability for the task allocated with a data and results-driven attitude
• Have Knack over the bigger picture while building the technology with a keen eye over the minute details
• Proficient knowledge of Backend Programming language/framework and Security Compliance
• Must be experienced in designing and building Video Platforms with live streaming features
• A person with a growth mindset, who demonstrate strong initiative for building up your own skills
• In the ability to take existing models and best practices and adapt them to our environment
• Must know agile Data Analytics tools and cloud technology with back end integration
• Must know multiple systems, servers, data sources, analytics, and management with an ability to design dashboard with plugins

ROLES AND RESPONSIBILITIES

• Build and Design models from scratch and help product managers and stakeholders understand results
• Integration of user-facing elements developed by front-end developers with server-side logic
• Design, implement and optimize the application for maximum speed and scalability
• Management of hosting environment, Data migration, transformation, and scripting
• Streamline the process, ensuring integration and deployment of AI-driven models
• Set up and manage production infrastructure with the implementation of data storage solutions
• Help business stakeholders understand the limitations and consequences of various alternatives when planning
• Design Video making platform with a live streaming technology solution to integrate it with product
• Build data ingest and data transformation infrastructure
• Suggest creative and noble ideas to design a disruptive technology solution

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

A high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture which has an agile team with a growth mindset

• Ability to code and implement front-end web applications and backend processing systems.
• Research, evaluate, and prototype new methodologies, technologies, Prepare proofs-of-concept.
• Convert business requirements into technical documentation using UML diagrams.
• Accountable for peer review, and quality using various design principles and patterns.
• Responsible for team members learning.
• Enforce to follow Secure Coding guidelines.
• Provide clear communication and set expectations to team members.
• Assist Project Manager in defining and refining project scope and work.
• Foreseeing the project risk and define mitigation plan and keep the manager updated.

Skills Required:

• Multi-tier Web Services / RESTful APIs
• C++, Java, C#, .Net
• Web API Frameworks (spring, ASP .NET Core, ExpressJS, etc.)
• Frontend Javascript Frameworks (Angular, React, etc.)
• Understanding and usage of the unit testing framework. Like NUnit, x unit, and JUnit
• Knowledge of SQL and writing queries
• Agile and DevOps methodologies
• Effective communication, Teamwork, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.
• Well-versed with the version control systems. Like git, gitlab, bitbucket etc. 
• Good to have knowledge of Microservices architecture.

Education Required:

• Candidates with Bachelor's Degree in Computer Science (or equivalent) are preferred.