Customer Success Specialist

Website and Company profile:

www.wissen.com

LinkedIn Page:

https://www.linkedin.com/company/wissen-technology/

Company Name – Wissen Technology

Group of companies in India – Wissen Technology & Wissen Infotech

Work Location – Pune

While you may already know about Wissen and the company history, here is a quick rundown for you.

About Wissen Technology:

·        The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

·        Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

·        Our workforce has highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

·        Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

·        Globally present with offices US, India, UK, Australia, Mexico, and Canada.

·        We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

·        Wissen Technology has been certified as a Great Place to Work®.

·        Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

·        Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

·        We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, Goldman Sachs, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Job Description -

SCOPE OF WORK-------------------------------------------------------------------------------------

• Tableau server version upgrade and testing of the latest version of tableau server
• Automate the process flow, automation of exception handling and recovery.
• To upgrade and support the Tableau latest version
• Enhance monitoring capability.
• Support deployment and testing of changes
• Independently manage and resolve all prod and QA issues/queries for on-prem and on-cloud solution for the changes that were rolled out
• prepare for release and changes
• Represent team in various enterprise work stream.
• Release 
• Prepare CICD release package.
• Deploy changes to QA and Prod 
• Extraction requests (query will be provided by L3)

Software Development Engineer – React

Location: Bangalore

Experience: 5–7 Years

About the Role

Mygate is looking for a highly skilled Software Development Engineer – React to build and scale high-performance web applications used by millions of users. We are seeking a strong frontend engineer with deep expertise in React and modern JavaScript frameworks who can contribute to the development of intuitive, scalable, and user-centric products.

This role requires a hands-on engineer with excellent problem-solving abilities, strong frontend architecture knowledge, and a passion for delivering exceptional user experiences.

Key Responsibilities

• Design, develop, and maintain scalable frontend applications using React.js.
• Build responsive, performant, and reusable UI components.
• Collaborate closely with Product Managers, Designers, and Backend Engineers to deliver high-quality features.
• Translate business requirements into clean, efficient, and maintainable code.
• Optimize applications for speed, scalability, and user experience.
• Participate in architecture discussions and contribute to frontend best practices.
• Conduct code reviews and ensure high standards of code quality.
• Troubleshoot and resolve production issues while ensuring application reliability.
• Drive continuous improvements in frontend performance, development processes, and engineering practices.

Requirements

• 5–7 years of experience in frontend software development.
• Strong hands-on experience in React.js is mandatory and non-negotiable.
• Expert-level proficiency in JavaScript (ES6+), TypeScript, HTML5, and CSS3.
• Strong understanding of React architecture, component lifecycle, hooks, state management, and performance optimization.
• Experience with Redux, Context API, or other state management solutions.
• Hands-on experience integrating frontend applications with REST APIs.
• Strong understanding of frontend design patterns and component-based architecture.
• Experience with debugging, browser developer tools, and performance tuning.
• Proficiency with Git and modern development workflows.
• Strong problem-solving skills and ability to work independently.

Preferred Qualifications

• Experience building large-scale consumer-facing products.
• Exposure to Next.js and modern frontend tooling.
• Experience with frontend testing frameworks such as Jest, React Testing Library, or Cypress.
• Familiarity with CI/CD pipelines and Agile development practices.
• Prior experience in product-based or high-growth technology companies.

What We're Looking For

• Deep expertise in React development and frontend engineering.
• Strong ownership and accountability.
• Ability to thrive in a fast-paced product environment.
• Passion for creating exceptional user experiences.
• Excellent communication and collaboration skills.
• A product mindset with a focus on delivering business impact through technology.

Additional Criteria

• Candidates must demonstrate significant hands-on React development experience.
• Profiles with limited or secondary exposure to React will not be considered.
• Immediate joiners or candidates serving a notice period of up to 30 days are preferred.

About the Role:

We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.

If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
• Plan, develop, and execute high-performing paid advertising campaigns.
• Handle large campaign budgets for brands generating up to $2 million in annual revenue.
• Utilize analytics to develop actionable insights and strategic recommendations.
• Conduct marketing research and apply consumer psychology principles to campaigns.
• Collaborate effectively with cross-functional teams and communicate results clearly.
• Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.

What We’re Looking For:

• Strong analytical mindset with a consumer-first approach.
• Excellent communication and collaboration skills.
• Proven ability to self-manage and deliver within deadlines.
• A passion for data-driven marketing and continuous learning.
• Precision, thoroughness, and a high attention to detail.

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

This role will be responsible for building, reviewing, deploying and maintaining the software solutions.

Meeting with the development team to discuss user interface ideas and applications.

(https://www.chatwoot.com/) and other omnichannel tools.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Proven work experience as a Ruby on Rails developer

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

Experience with user interface design.

Experience with browser-based debugging and performance testing software.

Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Responsibilities of the role:

·      Manage extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via Datorama or in partnership with Neo Technology team. Data sources will include: web analytic tools, media analytics, customer databases, social listening tools, search tools, syndicated data, research & survey tools, etc…

· Implement and manage data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements · Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage all data visualizations and ensure data is presented accurately and is visually pleasing

· Assist analytics team in running numerous insights reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around.

Requirements :

· 5+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with data visualization tools such as Datorama, Tableau, or PowerBI

· Additional desirable skills include tag management experience, application coding experience, statistics background

· Digital media experience background preferred, including knowledge of Doubleclick and web analytics tools

· Excellent communication skills

· Experience with HTML, CSS, Javascript a plus

Position Title: Senior Software Developer

Freestone Infotech is a global IT solutions company providing innovative best-in-class turnkey solutions toenterprises worldwide. http://freestoneinfotech.com/

Experience: 5+ yrs

Core Experience:

• Experience in Core Java, J2EE, Spring/Spring Boot, Hibernate, Spring REST, Linux, JUnit, Maven, Design Patterns.

• Sound knowledge of RDBMS like MySQL/Postgres, including schema design.

• Proficient in general programming, logic, problem solving, data structures & algorithms

• Exposure to Linux environment.

Secondary Skills:

• Agile / Scrum Development Experience preferred.

• Comfortable working with a microservices architecture and familiarly with NoSql solutions.

• Experience in Test Driven Development. • Good analytical, grasping and problem-solving skills.

• Excellent written and verbal communication skills.

• Hands-on skills in configuration of popular build tools, like Maven and Gradle

• Good knowledge of testing frameworks such as JUnit.

• Good knowledge of coding standards, source code organization and packaging/deploying.

• Good knowledge of current and emerging technologies and trends.

Job Responsibilities:

• Design, Development and Delivery of Java based enterprise-grade applications.

• Ensure best practices, quality and consistency within various design and development phases.

• Develop, test, implement and maintain application software working with established processes.

Education and Experience: • Bachelor’s / master’s degree in computer science or information technology or related field.

We are seeking a talented and experienced Engineering Lead to join our Team. As the Engineering Lead, you will play a crucial role in driving the technical direction of our mobile app development, focusing on iOS and ReactJS technologies. You will lead a small team of software engineers and work closely with the product and design teams to deliver innovative and high-quality mobile applications. The ideal candidate is a hands-on technologist with a passion for startups, possesses strong leadership skills, and thrives in a fast-paced, dynamic environment.

Responsibilities:

• Lead and manage a team of software engineers, providing mentorship, guidance, and support throughout the software development lifecycle
• Set clear objectives and performance expectations for the team members, and regularly assess and review their performance
• Collaborate with product managers, designers, and other stakeholders to understand project requirements and define the technical roadmap for mobile app development projects.
• Provide technical expertise and guidance to the team, assisting with architectural decisions, code reviews, and problem-solving.
• Ensure the timely delivery of high-quality mobile applications by managing resources, setting realistic project timelines, and resolving any obstacles or bottlenecks.
• Stay up-to-date with the latest industry trends and advancements in mobile app development, iOS, and ReactJS technologies, and identify opportunities to leverage new tools and frameworks.
• Foster a culture of continuous improvement within the team, encouraging knowledge sharing, adopting best practices, and promoting a positive and collaborative work environment.
• Collaborate with cross-functional teams, such as QA, DevOps, and UX/UI, to ensure seamless integration and deployment of mobile applications.
• Act as a point of contact for technical discussions, representing the team in meetings with stakeholders and upper management.
• Identify and address any technical or performance-related issues, working closely with the team to resolve them and ensure the stability and scalability of the mobile applications.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Seamedu - School of Pro Expressionism is a full fledge media school based in Pune, founded in 2008 to produce world class talent in Media & Entertainment (M & E) fields of Digital Film making, Animation, Game Design, Visual Effects, Sound Design, Broadcast Media, and Broadcast Journalism. Seamedu is the type of institute that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Gaming. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – www.seamedu.com

Job Description:

Achieve admission targets

• Handling fresh enquiries (making phone calls & walk-ins)
• Follow up calls to the prospective students
• Update CRM
• Follow admission process
• Submit daily activity report to immediate superior.

Plan and execute marketing activities

• Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
• Analysis of earlier marketing data to support fresh marketing plans
• Monitor lead generation and quality on weekly basis

Student Relations

Attendance Management

Student Relations & Grievances Handling

• Students data updation & maintenance
• Ensure to solve student queries (other than technical / functional)
• Help & support students wherever required and students grooming
• Parents interaction and coordination

Support Placement Actvities

Specific Skill Set :

• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Experience Required: 1 to 5 years

Minimum Education Requirements: Graduate in any stream with relevant experience

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi