Customer Success Specialist

at Promobi Technologies

Customer Success Specialist

Promobi Technologies

Company

Home

Customer Success Specialist

at Promobi Technologies

Posted by sakshi Rahate

3 - 5 yrs

₹3L - ₹8L / yr

Pune

Skills

Customer Success

Customer Relationship Management (CRM)

Customer Retention

Revenue growth

Key account management

Experience – 3+ years

Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

Key Responsibilities :

The individual role that you’ll play in our team.
To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
Create better modes of operations to make customer service easier for both team members and customers.
Pay attention to customer’s details and complaint
Provide customer training and education on company products.
Provide technical support to customer, with the help of Technical team.
Establish a successful account management routine.
Create, manage and track customer data using online tools.
Develop and implement a well-planned customer on-boarding.
Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
Closely monitor the assigned Accounts; providing insight to Customers.
To be responsible for customer retention and the prevention of churn across our Customer base.
Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

Ability to work on customer relationship management applications.
Quick learner and versatile.
Must possess strong communication skills in English,---both written and verbal
Excellent skills for communicating and relating with both team members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Have good to handle disputes and emergencies
Must have a strong understanding of our Customers’ business objectives.
Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
An excellent problem solver with strong analytical skills
The ability to manage your time and plan your day effectively

Experience – 3+ years

Location - Pune

Key Responsibilities :

The individual role that you’ll play in our team.
To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
Create better modes of operations to make customer service easier for both team members and customers.
Pay attention to customer’s details and complaint
Provide customer training and education on company products.
Provide technical support to customer, with the help of Technical team.
Establish a successful account management routine.
Create, manage and track customer data using online tools.
Develop and implement a well-planned customer on-boarding.
Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
Closely monitor the assigned Accounts; providing insight to Customers.
To be responsible for customer retention and the prevention of churn across our Customer base.
Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

Ability to work on customer relationship management applications.
Quick learner and versatile.
Must possess strong communication skills in English,---both written and verbal
Excellent skills for communicating and relating with both team members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Have good to handle disputes and emergencies
Must have a strong understanding of our Customers’ business objectives.
Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
An excellent problem solver with strong analytical skills
The ability to manage your time and plan your day effectively

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About Promobi Technologies

Founded :

2013

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

Promobi Technologies:

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.

Promobi Technologies:

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)

Connect with the team

Rahul Muley

Sonika Sachdeva

Richa Raje

kiran Nagdeve

Krishnapriya Nilayapalem

Ritu Sarvade

Vaishali Vishwakarma

Karishma Shingote

Karishma Shingote

Amol Ugalmugale

Shruti Datta

sakshi Rahate

Kevin Marbaniang

Rashmi Joshi

Daxina Dighe

Company social profiles

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Typing Speed Test- Please follow instructions below

You are required to take an online typing speed test through the link below
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Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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