Customer Success Specialist

SailPoint Engineer

Job Description

Essential Functions

·      Build, design, develop, test and deploy software releases using automation tools and scripts.

·      End to End SDLA activities.

·      Designs solutions that integrate with the current IAM platform including provisioning, de-provisioning, and integration of applications for authentication and authorization.

·      Prepares accurate and detailed requirement specifications documents, including workflows, processes, requirements, and gap analysis.

·      On-board applications into the SailPoint IIQ platform and integrate with provisioning plans.

·      Coordinate with change management to test, validate, evaluate new applications and functions to ensure information adheres to requirements and business needs.

·      Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines.

·      Modify and enhance deployment frameworks as needed for new functionalities

·      Understands overall SailPoint product architecture and functions to support stakeholder discussions

·      Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists

·      Runs and understands the process to deploy java and SQL scripts for Application deployments and review/enhance processes

·      Proactively identifies process improvements and works with Dev teams to implement changes

·      Fully understand source control tools and provides support for advanced administration tasks

·      Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, Logging and Monitoring tools) and basic administration

·      Assist IAM Operations, Development and integrated application teams with Disaster Recovery tasks during DR tests.

·      Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts

·      Engage is system administration to perform SailPoint system health checks and proactively work to reviving and restoring system health

·      Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation

·      Assist development teams in implementing application changes and related code/release management

·      Maintain good relationships with customers and IT colleagues to meet customer service levels

·      Document status updates and maintain recurring report management cadence

·      Engage in training team members to maximize efficiency and identify methods to optimize daily work output

·      Problem-solve and think laterally as part of a team to meet the needs of the program

·      Required to perform duties outside of normal work hours based on business needs

·      Able to collaborate with teams across borders and streamline operational processes

Knowledge and Skills

·      Bachelor's Degree or equivalent combination of education and experience

·      Typically, 3-5 years of directly related experience.

·      3-5 years of directly related experience including working with enterprise IDM Products, commercial IAM products for a sizeable enterprise (preferably 5,000+ employees/Identities), user provisioning, and developing solutions for Identity Management, Single-Sign & Reduced Sign On, and Web Access Management

·      4+ years of operational experience with ongoing maintenance of company operating systems such as Email Administration (Exchange), Identity and Access Management (IAM) solutions, and Identity and User Account Management platforms

·      3+ years of experience using Java, JavaScript, XML, DSML.

·      5+ years of experience in SailPoint IdentityIQ and FAM solutions.

·      Experience with Databases (Oracle, Sybase, MSSQL, MySQL)

·      Experience with SailPoint IdentityIQ v7.x,8.x

·      Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)

·      Experience in testing processes (e.g., performance testing, System Integration, automated testing, test scripts, test cases and test plans)\.

·      Conducting code reviews.

·      Conducted ITIL standards activities for incidents, changes and enhancements.

·      Experience in deploying and maintaining software applications- Azure, Windows AD.

·      Familiar with cloud computing platforms and models is a plus.

·      Experience with directory management such LDAP/Active Directory solution

·      Experience with virtual directory solutions

·      Experience supporting SailPoint IIQ including monitoring tasks, initiating certifications, and executing reports.

·      Previous experience with Linux, Tomcat, ServiceNow, SQL Server etc.

·      Experience building custom connectors on the backend. (SailPoint/Java)

·      Experience managing Incidents, Service Request and Changes within defined SLAs.

·      SailPoint Implementation Experience

·      Experience in SailPoint LCM and PE Modules

·      Experience in Access Governance and Compliance

·      Knowledge of Role Engineering and SODs

·      Custom modules Development experience

Job Description for Digital Marketing Executive

• Contribute to the development of an overall strategy for digital marketing.
• Develop and implement digital marketing campaigns across a broad range of media (SEO, SEM, social media, email, mobile, display).
• Provide management and maintenance to the company’s owned media, such as websites, mobile apps, and CRM/email software.
• Creating engaging and relevant digital content for distribution across a variety of digital platforms.
• Campaign management for social media.
• Management of digital advertising campaigns.
• Campaign management for search engine optimization.
• Ensure that conversions, pixels, and events are tracked on the website and across various digital platforms.
• Identify market trends, the brand’s audience, and competitors, along with the entire consumer journey to increase engagement and conversion.
• To develop optimization plans, analyze data from digital marketing analytics reports, and share insights with team members.
• Share insights with the rest of the team on new technologies, emerging digital tools, and digital marketing trends.

Requirements for Digital marketing executive

The following qualifications are required if you are applying for a digital marketing executive job position:

• An undergraduate or graduate degree in marketing or a related field is required.
• Experience, ideally within the industry, in digital marketing.
• Independently handling the content.
• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns, social media campaigns, and display advertising campaigns.
• Optimization of landing pages and conversion funnels.
• Multivariate and A/B testing experience.
• The digital marketing executive job role needs an understanding of ad serving tools.
• Knowledge of how to set up and optimize PPC campaigns across all major search engines.
• Having a working understanding of HTML, CSS, as well as JavaScript.

Job Title: Blockchain Developer

Company: Interakt Techsol Pvt Ltd

Location: [Hyderabad]

Job Type: Full-time

Experience: 3-5 yearsAbout Us:

Interakt Techsol Pvt Ltd is at the forefront of cutting-edge blockchain technology, driving innovation in decentralized finance and web3 applications. We are committed to building robust, scalable, and secure solutions that revolutionize the way businesses operate. Join our team of passionate developers and contribute to the future of blockchain technology.Job Description:

We are looking for an experienced Blockchain Developer to join our dynamic team. The ideal candidate will have a strong background in blockchain technologies, specifically in Solana, Cosmos SDK, Rust language and Anchor Framework. You will be responsible for developing and maintaining decentralized exchange (DEX) platforms, ensuring the highest standards of security, performance, and reliability.Key Responsibilities:

• Develop and maintain blockchain-based applications using Solana, Cosmos SDK, Rust language and Anchor Framework.
• Design and implement decentralized exchange (DEX) platforms with a focus on scalability and security.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Write clean, maintainable, and efficient code.
• Conduct thorough testing and debugging of blockchain applications.
• Stay up-to-date with the latest developments in blockchain technology and integrate them into projects.
• Participate in code reviews and provide constructive feedback to peers.
• Ensure the performance, quality, and responsiveness of applications.

Required Skills and Qualifications:

• Minimum 3 years of experience in Solana, Smart contract development using Rust. (5 years of experience is preferable ).
• Proficiency in Solana web3, Cosmos SDK, Rust language and Anchor Framework.
• Proven experience in developing and deploying decentralized exchange (DEX) platforms.
• Strong understanding of blockchain principles, consensus algorithms, and cryptographic techniques.
• Strong Knowledge and Dev experience in Solana Famous Dexs(Jupiter, Raydium, Orca, Meteora) and Liquidity, Staking system.
• Experience with smart contract development and deployment.
• Familiarity with front-end and back-end development.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills and the ability to explain complex technical concepts to non-technical stakeholders.

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

Designation: Product Trainer

Experience: 2+ years as Trainer with any Product Based Company

Location: Baner, Pune (Currently working in Hybrid)

Candidates who can join in 30 days will be preferred.

Job Description

• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.

• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.

• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.

• Design, maintain and distribute application training communication pieces to end-users.

• Remove or archive outdated content from a central repository.

• Deliver Train-the-Trainer (TTT) sessions.

• Recommend proven learning strategies to address business challenges.

• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.

• With direction, convert ILT to online Articulate and video courses.

• Create new online courses using Articulate and other software.

• Develop outlines, write video scripts, and create graphics for application training.

• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.

• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.

• Excellent written and verbal communication along with strong attention to detail and follow-through skills.

• Assist the eLearning Manager with special projects, as needed.

Requirements:

• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.

• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.

• Working knowledge of digital adoption platforms and graphic design and related tools.

Job Description:

• Min 4-5 years of experience in Mobile application development
• Min 2-year Experience in React Native app development
• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Follow best practices using Android Guidelines
• Knowledge of functional or object-oriented programming
• Technically strong in React-Redux/Mobx development and deep understanding of core mobile concepts such as lifecycle, UI, networking, caching, device features, etc
• Experiences with automated testing suites, like Jest or Mocha
• Experience integrating third-party frameworks. Worked with logging and capturing user navigation and app usage to Analytics and Crashlytics for understanding the most used features by users.
• Knowledge of mobile security and cryptography is an advantage.
• Good working knowledge of tools such as Git, JIRA, Jenkins, or any tools that are similar to these.
• Experience with agile methodology is preferred
• Good communication skills
• Good knowledge of app telemetry integration & app performance management
• Have published at least 2 React Native apps on Play Store & Appstore

• Implement robust app architectures and complex user interfaces
• Component Design and coding new features. includes unit tests, debugs, and solves defects
• Component Design/Coding/Unit Testing/Debugging
• Responsible for designing app architecture and integration design to various external systems (APIs, 3rd Party SDK)
• Follow best practices using React Native Guidelines
• Understand reacting design patterns like HOC, Render Props, and their applications.
• Good understanding of atomic design principles
• Experience with CSS-in-js / styled-components
• Good understanding of Android & iOS working principles, Release process
• Ability to multi-task under pressure and work independently with minimal supervision
• Work on high-performance consumer-facing apps
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Good understanding of server-side templating languages (such as jade, EJS, and pug).
• Creating database schemas that represent and support business processes.
• Implementing automated testing platforms and unit tests.
• Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
• Ability to make recommendations on UI design and UX best practices.

• You have a Bachelor's degree in computer science or equivalent
• You have at least 7 years of DevOps experience.
• You have deep understanding of AWS and cloud architectures/services.
• You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
• You have experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others.
• You have experience enabling CI/CD pipelines using tools such as Jenkins, AWS Code Pipeline, Gitlab, or others.
• You bring a deep understanding and application of computer science fundamentals: data structures, algorithms, and design patterns.
• You have a track record of delivering successful solutions and collaborating with others.
• You take security into account when building new systems.