Customer Success Specialist

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

💡 The Role

We’re hiring a Revenue Operations Specialist who will act as the backbone of our go-to-market engine.

This is a builder role — not a maintenance role. You’ll design systems, automate workflows, and implement AI-driven processes across Sales, BD, and Marketing.

🤖 What You’ll Do

• Build AI agents and automation workflows across the revenue stack

• Use tools like Zapier, Make, n8n, Clay, and LLM-based workflows

• Own CRM (HubSpot/Salesforce) including structure, hygiene, and reporting

• Build dashboards to track pipeline health and performance

• Manage integrations across CRM, enrichment, outreach, and analytics tools

• Design lead lifecycle processes from acquisition to conversion

• Ensure seamless coordination between Sales, BD, and Marketing

🧠 Who You Are

• 3–5 years in Revenue Ops / Sales Ops / GTM Ops

• Strong CRM experience (HubSpot or Salesforce)

• Hands-on or strong interest in AI workflows and automation

• Experience with tools like Zapier, Make, n8n, Clay, Apollo, Outreach

• Strong analytical and systems-thinking mindset

• Startup-ready: self-driven, fast, and comfortable with ambiguity

• Clear communicator who can document and simplify processes

✨ Nice to Have

• Experience with AI/LLM tools or APIs

• Background in B2B SaaS or startup environments

• Experience with lead scoring or enrichment tools

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our development team. The ideal candidate should have solid experience in Java and should also be familiar with Kotlin for backend development. You’ll be responsible for designing, developing, and maintaining high-performance, scalable applications.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java code.
• Work on Kotlin-based backend applications as per project requirements.
• Develop RESTful APIs and backend services.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Participate in code reviews and contribute to team knowledge sharing.

 Configuration, administration, customization, and maintenance of Okta CIAM environments.

• Design and maintain configuration manuals and documentation required to sustain the Okta CIAM platform.

• Review Okta platform configurations to ensure the solution is optimized and secure for business needs.

• Support and resolve system incidents, problems, and changes.

Requirements

• 3+ years of hands-on experience with designing and building Okta solution platforms.

• At least one Okta certification in last 2 years - Okta Certified Administrator, Certified Consultant or Certified Developer certification

• Strong understanding of Single Sign On and relevant standards (OIDC, OAuth, SAML)

• 1+ year of development experience using RESTful APIs in any programming language

• Strong communication and documentation skills

• Ability to collaborate and interact productively with team members and key stakeholders.

Hello,

I am Prashant, Business Head at Jal Electricals

We “Jal Electricals” are famous and leading Supplier, Importer and Distributor with Digital Door Lock product lines, I need a professional Digital Marketing Agent to optimize and run extensive FB ads who know how to create profitable campaigns.

We “Jal Electricals” Established in 2002, we are the Sole Proprietorship with links with well known and certified suppliers in the market. Located in Ahmedabad (Gujarat, India). Currently we want to expand the market to Asia and Europe regions

My products need a marketing campaign to increase sales.Therefore I want to hire a Facebook advertising company with high expertise and experience in this field.

I would like to hire a Digital Marketer with experience in advertising to run Facebook ad campaigns for our business.

If you are interested, we will discuss it.

Best regards,

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.

WHAT YOU’LL BE DOING: 

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement. 
• Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience. 

• Develop ideas for new programs, products, or features by monitoring industry developments and trends. 
• Record data and report it to proper parties, such as clients or leadership. 
• Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. 
• Take the lead on projects, as needed. 
• Be involved and participate in the overall application lifecycle. 

• Build high-quality reusable code that can be used in the future. 
• Develop functional and sustainable web applications with clean codes. 
• Conduct UI tests and optimize performance. 
• Manage cutting-edge technologies to improve applications. 

QUALIFICATIONS: 

• Bachelor’s degree in Computer Science, Computer Programming or relevant field. Master’s Degree in a related field is preferred. 
• 5-7 years of relevant experience 
• Must be an expert programmer, skilled at computer languages such as HTML, C+++, C#, PHP, Python and Java. 
• Must understand Spring Core, Spring Boot, Spring MVC, Spring Data, JMS, Mysql, Redis, CouchDb, Micro Services, Docker, Kubernetes 
• Must be able to interpret and follow instructions related to the ultimate functionality of our IT-based product 

• Familiarity with front-end languages such as HTML, JavaScript and CSS 
• Must be comfortable with technology architecture and how a computer and its software functions. 
• Deadline driven, organized and understand how people view and understand content on the front-end 
• Proven experience in highly complex environments 
• Strong technical documentation skills 

• An ability to solve multifaceted technical issues in a fast-paced environment 
• Self-motivated and accountable for your work 
• Passionate about learning and continuous improvement 
• Excellent written and verbal communication skills 
• Ability to work overtime 

**About Company**
SleepyCat is India's First Mattress-In-A-Box brand! We deliver luxury mattresses, at a fraction of the usual cost, straight from our factory to your doorstep in an easy-to-carry package. 
In sleepycat we constantly thrive to make our products and customer experience better using technology.

**About Role**
We are currently looking out for a frontend developer who is motivated to learn and work on challenging projects. You should have a product mindset with great technical skills. In sleepycat we promote new and fresh ideas which can directly or indirectly help customer experience and sales. Sleepycat provides to you platform to bring your thoughts into action and implement them.

Technical skills required (expertise in atleast two of these): Javascript, CSS, PHP

**Personal and Domain Growth Initiatives**
1. In SleepyCat we promote career growth. Once you are settled and have completely owned the system you are hired for, you have the freedom to pick some other technologies inside SC. You will be given time to learn and contribute. Right now we have Web Development (PHP/JS), ReactJS and Ruby on Rails. So you have the freedom to utilize 30% of your time on any of these languages if you wish to and remaining 70% on your primary domain.
2. We also promote self-growth. You can utilize 10% of your time to learn any skill you want and we will help you with that. It is not restricted to the tech domain, could be anything from marketing to sales to personality development.

**Interview Process Details**
***Technical Round 1: Development Knowledge Round***
We will test your skills in 3 domains
understanding an existing written code and ability to make changes
coding a logical question to test basic coding skills
ability to think of test cases to write a full proof code
***Technical Round 2: Coding Round***
45 minutes coding round where you will be required to code live sharing your screen. On the spot problem will be given.

**Additional details**
Website: https://sleepycat.in/
Work Culture: 6 days(All Saturday half day)
Office Location: 91Springboard, Kalina, Mumbai
Employee Strength: 40+ Employees
Founded: 2017
Funding: $1.6 Million

Read about Sleepycat and funding on Crunchbase: https://www.crunchbase.com/organization/sleepycat
Learn what employees say about Sleepycat on Glassdoor: https://tinyurl.com/r9oqfkl
Checkout what people say about SleepyCat products on Google: https://tinyurl.com/rco3nqr