Experience ā 3+ years
Location - Pune
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Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
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Key Responsibilities :
- The individual role that youāll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customerās details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customersā business objectives.
- Ability to identify and articulate how solution supports achievement of the Customersā strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively

About Promobi Technologies
About
Promobi Technologies:Ā Ā Ā
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.Ā
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Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product) Ā
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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About BBFT:
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The SEO Analyst is responsible for optimizing the organizationās online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organizationās mission.
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1 - 4 years of total experience
Minimum 1 year of experience in SaaS B2B lead generation/sales
Experience of selling in education sector is a plus (good to have)
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ā You have strong written and verbal English communication skills
ā You are comfortable with pre-sales, cold calls and lead generation
ā You have working knowledge on Microsoft Excel/Google Sheets
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SaaS/software tools
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ā You understand that making mistakes means youāre learning
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ā You are comfortable in a high-paced environment, and can respond to urgent requests
Roles and Responsibilities | What will you do?
As a Lead Generation & Inside Sales person at Superset, you will be responsible for generating
leads to sell Supersetās flagship SaaS product (campus placements automation tool) to colleges
and universities on an annual license subscription basis.
The work will require you to:
ā Prospecting, generating leads from the college database shared, via emailing, calling, or
any necessary means
ā Setup and run email campaigns
ā Making cold-calling to university placement teams/administration
ā Generate leads and qualify them by explaining Supersetās product
ā Scheduling and fixing product demo over calls and emails
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applications.
⢠Integration of user-facing elements developed by front-end developers with server
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⢠Integration of data storage solutions
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Desired Candidate Profile
What you need to have:- B.E./ B.Tech and/or MBA
- 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
- People management experience
- A proactive approach to problem solving with high focus on customer empathyĀ Ā Ā
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Responsibilities:
- Develop sales opportunities by researching and identifying potential accounts & understanding customers' needs.
- Making outbound calls/communications to potential customers, and source new sales opportunities through inbound leads.
- Use outbound channels like LinkedIn to identify key decision makers.
- Route qualified opportunities to the sales team for further development and closure.
- Research accounts, identify key players and generate interest.
- Creating, maintain and expand the database of prospects.
- Team with channel partners to build opportunities pipeline.
- Perform effective online presentations to prospects.
- Keeping all the sales & marketing collateral ready & up-to-date.
- Identify decision makers within targeted leads to begin sales process.
- Penetrate all targeted accounts and radiate sales from within client base.
- Collaborate with appropriate team members to determine necessary strategic sales approaches.
- Create and deliver qualified opportunities to other team members.
- Assist in creating RFP responses to potential clients.
- Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
- Appropriately communicate brand identity and corporate position.
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Requirements:
- 2+ years of inside sales experience.
- Bachelor's degree or equivalent, Preferably with MBA.
- Track record of over-achieving quota.
- Proficient with corporate productivity and web presentation tools.
- Experience working with Salesforce.com or similar CRM.
- Proficient in Microsoft Office.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritise, and manage time effectively.
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