Experience – 3+ years
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
Key Responsibilities :
- The individual role that you’ll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customer’s details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customers’ business objectives.
- Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.
Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/
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Nature of Work:
This being an advanced level position in the S/W development team the individual is expected to:
Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.
Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.
Participate in integrated testing of product/ package.
Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.
Participate in exploration/ feasibility study of products.
Have a thorough understanding of the assigned product/ project.
Participate in generating technical documentation of products/ packages.
Providing technical training to the juniors.
Manage allocated resources, keep compliance with discipline and decorum of the organization.
Keep compliance with Systems and Procedures.
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Project Manager
Skill Set:
Thorough knowledge of current technological trends in Web based Software
Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java
- Working knowledge of working with databases using EJB.
- Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)
- Knowledge of working in Scrum methodology.
- Good to have knowledge of SonarQube and Web Security Aspects.
- Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.
- Should be able to write test cases for the feature.
- Ability to gather and analyze data & draw logical conclusions
∙ Understanding of company’s vision & goals, business operations
and market
∙ Clear and concise oral and written communication skills
∙ Ability to establish and maintain effective work relationships at
all levels
∙ Great passion for S/W development.
∙ Ability to mentor and guide the juniors.
Office Address:
Tech Mahindra Ltd
Empire Tower, A Wing 9th floor- NB 902,Gut no. 31, Cloud City campus, Village Elthan,Thane – Belapur road Airoli (E), Navi Mumbai- 400708 (Maharashtra) India

JD
Responsibilities:
- Design and development applications using C/C++/ VC++ (Windows /Linux), Embedded C
- Experience in UI development using C/C++/ VC++ related technologies (Eg: MFC, Xlib, Motif)
- Experience & knowledge in Software Development Life Cycle (SDLC)
- Technical communication with internal and external stake holders.
- Experience in design and development of software applications and frameworks.
- Experience in developing Windows /Linux based desktop applications using C++
- Good knowledge in Object-Oriented concepts
- Unit testing experience using CPP Unit, Google test or similar
- Excellent analytical, problem solving and debugging skills
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- Well versed in Git Repositories
- Good knowledge on Linux and Networking concepts
Personal Attributes
- Good team player
- Demonstrated leadership and personnel management skills.
- Good understanding of the organization’s goals and objectives.
- Strong interpersonal, written, and oral communication skills.
- Highly self-motivated and directed.
- Keen attention to detail.
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• Strong experience in the following domains: Java EE including (Web Services, REST,JPA), Spring, SOA, Design patterns, Unit and Integration test cases frameworks,Database (SQL & No SQL)
• Knowledge and experience with CI/CD tools and API usage in Mobile applications
• Able & willing to work hands on both solutions & development
• Able to coach / guide the junior members
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