Customer Success Specialist

at Promobi Technologies

Customer Success Specialist

Promobi Technologies

Company

Home

Customer Success Specialist

at Promobi Technologies

Posted by sakshi Rahate

3 - 5 yrs

₹3L - ₹8L / yr

Pune

Skills

Customer Success

Customer Relationship Management (CRM)

Customer Retention

Revenue growth

Key account management

Experience – 3+ years

Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

Key Responsibilities :

The individual role that you’ll play in our team.
To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
Create better modes of operations to make customer service easier for both team members and customers.
Pay attention to customer’s details and complaint
Provide customer training and education on company products.
Provide technical support to customer, with the help of Technical team.
Establish a successful account management routine.
Create, manage and track customer data using online tools.
Develop and implement a well-planned customer on-boarding.
Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
Closely monitor the assigned Accounts; providing insight to Customers.
To be responsible for customer retention and the prevention of churn across our Customer base.
Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

Ability to work on customer relationship management applications.
Quick learner and versatile.
Must possess strong communication skills in English,---both written and verbal
Excellent skills for communicating and relating with both team members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Have good to handle disputes and emergencies
Must have a strong understanding of our Customers’ business objectives.
Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
An excellent problem solver with strong analytical skills
The ability to manage your time and plan your day effectively

Experience – 3+ years

Location - Pune

Key Responsibilities :

The individual role that you’ll play in our team.
To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
Create better modes of operations to make customer service easier for both team members and customers.
Pay attention to customer’s details and complaint
Provide customer training and education on company products.
Provide technical support to customer, with the help of Technical team.
Establish a successful account management routine.
Create, manage and track customer data using online tools.
Develop and implement a well-planned customer on-boarding.
Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
Closely monitor the assigned Accounts; providing insight to Customers.
To be responsible for customer retention and the prevention of churn across our Customer base.
Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate

Ability to work on customer relationship management applications.
Quick learner and versatile.
Must possess strong communication skills in English,---both written and verbal
Excellent skills for communicating and relating with both team members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Have good to handle disputes and emergencies
Must have a strong understanding of our Customers’ business objectives.
Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
An excellent problem solver with strong analytical skills
The ability to manage your time and plan your day effectively

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About Promobi Technologies

Founded :

2013

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

Promobi Technologies:

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.

Promobi Technologies:

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)

Connect with the team

Rahul Muley

Sonika Sachdeva

Richa Raje

kiran Nagdeve

Krishnapriya Nilayapalem

Ritu Sarvade

Vaishali Vishwakarma

Karishma Shingote

Karishma Shingote

Amol Ugalmugale

Shruti Datta

sakshi Rahate

Kevin Marbaniang

Rashmi Joshi

Daxina Dighe

Company social profiles

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Excellent communication and collaborative skills.

Exposure to Agile methodologies

Bonus points for knowledge of iOS platforms, hybrid platforms(React native, Flutter).

Jira Consultant

at InnoEye Software Technologies

1 recruiter

Posted by Parakram Pawar

Indore, Pune, Bengaluru (Bangalore), Noida, Gurugram, Delhi

3 - 15 yrs

₹5L - ₹30L / yr

JIRA

JIRA Agile

Software deployment

Title:- Jira Consultant

Location:- Indore/Bangalore/Pune/Gurgaon

Contract Duration: 6-12 months

Job Description

Understand our business and advise on the best way to use JIRA

Help implement governance of our JIRA usage

Ensure JIRA projects are standardised for development teams

Document our usage of JIRA

Create training material for new hires

SME on workflow, plugins and all JIRA functionality

Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc

Setup and maintain reports

Advise on best practices for maintaining JIRA.

Experience required

Experience of designing and managing large scale JIRA deployments in software development environments using agile.

Title:- Jira Consultant

Location:- Indore/Bangalore/Pune/Gurgaon

Contract Duration: 6-12 months

Job Description

Understand our business and advise on the best way to use JIRA

Help implement governance of our JIRA usage

Ensure JIRA projects are standardised for development teams

Document our usage of JIRA

Create training material for new hires

SME on workflow, plugins and all JIRA functionality

Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc

Setup and maintain reports

Advise on best practices for maintaining JIRA.

Experience required

Experience of designing and managing large scale JIRA deployments in software development environments using agile.

Sr. Frontend Developer

at RoadZen Technologies

1 recruiter

Posted by Arpita Rai

NCR (Delhi | Gurgaon | Noida)

3 - 6 yrs

₹15L - ₹25L / yr

Javascript

React.js

HTML/CSS

User Interface (UI) Design

User Experience (UX) Design

You will be responsible to ensure seamless user interaction with our products and aim to enhance this on a daily basis. Our tightly knit engineering team works on a wide range of cutting-edge products. If you know what it takes to build magical user experiences and consider performance to be the key feature of your app, this is definitely the right place for you.

POSITION RESPONSIBILITIES:

→ Developing new user facing features using ReactJS
→ Building reusable components and frontend libraries for future use
→ Translating UI/UX design wireframes into high quality code that will produce visual elements

of the application
→ Optimizing components for maximum performance across a vast array of web capable

devices and browsers
→ Create unit, scenario, integration sanity test etc. if required
→ Write documentation for your code
→ Understanding the nature of asynchronous programming and its quirks and workarounds

Understanding differences between multiple delivery platforms, such as mobile vs. desktop,

and optimizing output to match the specific platform
→ Understanding fundamental design principles behind a scalable application

MUST HAVE:

Proficient in HTML, CSS, Javascript (ES6 or above) including DOM manipulation and Object Oriented Javascript
Strong command in ReactJS / Redux
Knowledge of different performance optimisation techniques
Knowledge of handling asynchronous behaviour using Redux Saga/Thunk
Knowledge of using RESTful APIs with error handling
Fundamental knowledge of a better user experience
Familiarity with code versioning tools GIT
Good problem-solving skills

GOOD TO HAVE:

Familiarity with different design patterns and functional programming
Experience in any open source project
Experience with any CSS frameworks such as Semantic UI/Bootstrap/Material UI

POSITION RESPONSIBILITIES:

→ Developing new user facing features using ReactJS
→ Building reusable components and frontend libraries for future use
→ Translating UI/UX design wireframes into high quality code that will produce visual elements

of the application
→ Optimizing components for maximum performance across a vast array of web capable

devices and browsers
→ Create unit, scenario, integration sanity test etc. if required
→ Write documentation for your code
→ Understanding the nature of asynchronous programming and its quirks and workarounds

Understanding differences between multiple delivery platforms, such as mobile vs. desktop,

and optimizing output to match the specific platform
→ Understanding fundamental design principles behind a scalable application

MUST HAVE:

Proficient in HTML, CSS, Javascript (ES6 or above) including DOM manipulation and Object Oriented Javascript
Strong command in ReactJS / Redux
Knowledge of different performance optimisation techniques
Knowledge of handling asynchronous behaviour using Redux Saga/Thunk
Knowledge of using RESTful APIs with error handling
Fundamental knowledge of a better user experience
Familiarity with code versioning tools GIT
Good problem-solving skills

GOOD TO HAVE:

Familiarity with different design patterns and functional programming
Experience in any open source project
Experience with any CSS frameworks such as Semantic UI/Bootstrap/Material UI

UI Developer

at ConnectedDocs by Imagine Health (Singapore)

1 recruiter

Posted by Parag Agarwal

Mumbai

5 - 10 yrs

₹5L - ₹15L / yr

Javascript

HTML/CSS

jQuery

AJAX

We are changing the way stakeholders in health collaborate globally. We hope to make a sustainable & lasting impact on the industry, the same way Wikipedia, The Human Genome Project and Android became stellar examples of what collaboration can achieve. We are a venture backed start up with a five star team and advisory board.

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