Experience – 3+ years
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
Key Responsibilities :
- The individual role that you’ll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customer’s details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customers’ business objectives.
- Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively

About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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Experience Required: 3–5years
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Key responsibilities will include (but are not limited to) the following:
• Sales growth facilitation by conducting daily calls on physicians, hospitals, clinics and otherorganizations that require medical device products as well as scientific instruments that focus onpatient care and/or diagnosis.
• Direct the day to day management of product aspects, marketing programs and Marketing/salessupport in the coverage area.
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• Provides technical expertise to clients regarding company’s products. May gather data onmarketing trends and competitive products and pricing.
• Builds relationships with customers to influence the acceptance and use of company’s products.• Direct the development and localization of the regional sales training, education, promotionalmaterials and programs.
• Develop local key opinion leaders (KOLs) and leverage relationship with KOLs for regional voiceof customer (VOC) and feed new idea process
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• Direct the creation and manage the marketing programs to increase penetration and drive sales ofexisting products – sales and product promotions, and customer targeting.
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- Building and shipping a robust application to Android/iOS devices using a single codebase
- Writing readable and clear code using Dart that will be extensively documented for future use and upgrades
- Sharing feedback and brainstorming ideas with teams to improve the development process
- Understand basic concepts of design for developing user friendly applications
- Stay up to date with the latest technologies
- Familiarize yourself with the different stacks and products.
- Lead development initiatives for other features
- Experience in development of Android/iOS applications and have deployed them on Google Play/App Store
- 3+ years knowledge in mobile app development
- In depth understanding of Object Oriented programming
- Familiarity using Git and IDEs like Android Studio & VS Code
- Understanding of the Agile Software Development Life Cycle and been exposed to Scrum projects
- Knowledge of Dart programming language, Rest APIs and integration of various APIs from third parties
- Comfortable using test cases for debugging code, enhancing performance and reliability
- Track record of successfully managing multiple company or customer websites
- Excellent time-management and communication skills
Minimum 3+ Years of hands-on experience in developing Python Applications.
Excellent knowledge of Python and experience in or in-depth understanding of core Python
Knowledge in Lists, Tuples, and Dictionaries
Excellent knowledge of Python Constructor- Parameterized and Non-Parameterized
Must have experience in core python concepts about data structure, OOPS concepts, XML parsing, XML to JSON, optimizations
Developers should have developed Web Based applications., back end, SQL
Agile and scrum methodology
Should not be test automation, Application development frame work
Excellent Communication Skill
Good to Have
Django/ Flask
Strong Hands-on experience in HTML, CSS, DTL(Django Template Language), SASS.
knowledge of SQL











