Experience – 3+ years
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
Key Responsibilities :
- The individual role that you’ll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customer’s details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customers’ business objectives.
- Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively
Shubham Vishwakarma
Full Stack Developer - Averlon
About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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Job Title: Auditor – Management Systems
Department: Technical
Reporting to: Technical/Operations Manager or Certification Manager
Location: Ahmedabad (with travel as required)
Employment Type: Full-Time
Role Overview:
The Auditor – Management Systems is responsible for planning, executing, and reporting audits of client
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1. Audit Planning and Preparation
• Review client scope, management system documentation, and audit history.
• Prepare risk-based audit plans, checklists, and schedules as per ISO 19011 and ISOQAR procedures.
• Coordinate with clients to finalize logistics and ensure audit readiness.
2. On-Site and Remote Auditing
• Conduct Stage 1, Stage 2, Surveillance, Re-certification, Transfer, and Special Audits.
• Evaluate conformity against applicable standards such as ISO 9001, 14001, 45001, 27001, 22000, 50001,
etc.
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3. Reporting
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4. Client Engagement
• Interact professionally with client representatives across functions—Quality, EHS, IT, HR, Operations, and
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consulting.
5. Compliance and Professional Development
• Maintain impartiality, confidentiality, and ethical conduct at all times.
• Comply with ISOQAR India’s internal procedures, accreditation requirements, and applicable standards.
• Participate in calibration meetings, witness audits, and refresher training programs.
• Continuously upgrade knowledge of standards, industry practices, and audit techniques in line with ISO
19011.
6. Business Development Support
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Development team.
IIPL/JD/Technical/Auditor V:1 Information Classification: INTERNAL Page 2 of 3
• Promote ISOQAR’s value-added services through audit interactions, professionalism, and client
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Qualifications:
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• Bachelor's degree in Engineering, Science, IT, or Environmental Science.
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Professional Certifications:
• IRCA/CQI Certified Lead Auditor in one or more Standards
Experience:
• Minimum 5 years of relevant industry or auditing experience.
• Minimum 15–20 third-party audits conducted (as Lead or Support Auditor). [Preferred]
• Exposure to diverse sectors like manufacturing, IT, pharma, infrastructure, services, etc. [Preferred]
Skills & Competencies:
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• Compliance with accreditation and internal audit performance reviews.
Travel Requirements:
• Willingness to travel extensively (60–80%) across India and occasionally overseas.
• Flexibility for hybrid audits (on-site and remote formats).
Review & Development:
• Annual performance appraisal based on audit output, quality, and client satisfaction.
• Participation in competency evaluation, witnessed audits, and standard upgrades.
• Access to continuous learning and development programs.
IIPL/JD/Technical/Auditor V:1 Information Classification: INTERNAL Page 3 of 3
About Alcumus ISOQAR
Alcumus ISOQAR, part of the global Alcumus Group, is one of the world’s leading certification and assurance bodies. Serving
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• Occupational Health & Safety (ISO 45001, FLS Audits, Safety Audit)
• Information Security & Cybersecurity (ISO/IEC 27001, PCI DSS, SOC 2, GDPR, NIST)
• Food Safety & Hygiene (ISO 22000, BRCGS, FSSC 22000, HACCP, GMP)
Our services go beyond certification. We deliver value through training, advisory, verification, and assurance solutions that build
resilience, ensure regulatory compliance, and drive sustainable business performance.
About Alcumus Group
Headquartered in the United Kingdom, Alcumus Group is a globally recognized provider of technology-enabled risk
management, ESG, compliance, and certification solutions. With offices and operations across the UK, North America, and
Asia, Alcumus empowers over 50,000 organizations globally—from SMEs to Fortune 500 companies—to create safer, more
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The group’s diverse portfolio includes industry-leading brands such as:
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• ContractorCheck – Compliance for Contractors & Subcontractors (Canada)
With a strong commitment to innovation, compliance, and ESG leadership, Alcumus helps clients across sectors like
manufacturing, construction, IT, pharmaceuticals, food, finance, and public services to anticipate risk, achieve certification, and
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Joining Alcumus ISOQAR means becoming part of a globally respected organization that is shaping the future of compliance,
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Full Stack Developer - Averlon