Customer Success Specialist

We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.

Key Responsibilities

• Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
• Handle and communicate effectively with international clients (APAC, UK, Middle East).
• Ensure timely delivery with high quality and client satisfaction.
• Work closely with cross-functional teams (Dev, QA, Product, etc.).
• Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
• Track project progress using JIRA and ensure proper documentation.
• Identify risks (risk = potential issues) and proactively mitigate them.
• Maintain stakeholder communication and provide regular status updates.
• Ensure alignment with business goals and project objectives.

Required Skills & Qualifications

• 5+ years of experience in Project Management
• Strong experience in handling international clients (APAC, UK & Middle East).
• Preferred Btech OR MBA Graduate.
• Excellent communication skills .
• Strong problem-solving and leadership abilities.
• Ability to manage multiple projects simultaneously.

Work Requirement

• Work From Office (WFO) – Faridabad location.
• Must be flexible to travel international

The Installation Technician is responsible for on-site installation, assembly, and fitting of company products (such as wardrobes, kitchens, furniture, fixtures, or equipment) as per design specifications and quality standards. The role ensures timely completion of installations while maintaining safety and customer satisfaction.

Key Responsibilities:

· Carry out installation, assembly, and fitting of products (wardrobes, kitchens, sliding doors, fixtures, etc.) at customer sites.

· Read and interpret layout drawings, installation plans, and design specifications.

· Ensure all installations are completed as per company standards, within the given timelines.

· Conduct pre-installation checks, including site measurements and readiness verification.

· Handle tools, materials, and equipment responsibly and ensure proper maintenance.

· Coordinate with the project manager, designer, and client for smooth execution.

· Perform finishing work such as adjustments, alignment, and final inspection.

· Report any site issues, damages, or delays immediately to the supervisor.

· Follow all safety protocols and ensure a clean and organized work area.

· Provide on-site service support and rectify installation-related issues if required.

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

SAP APO – PPDS Consultant

We are looking for a skilled SAP APO – PPDS Consultant with at least 6 years of strong experience in Production Planning and Detailed Scheduling (PPDS) using SAP APO.

✅ Key Responsibilities:

• Configure and implement PPDS solutions to meet business requirements
• Work with CIF for master data and transactional data integration
• Develop planning strategies using heuristics and optimization techniques
• Collaborate with cross-functional teams (e.g. SCM, production, IT)
• Analyze and resolve issues in planning and scheduling processes

✅ Must-have Skills:

• SAP APO – PPDS
• Heuristic Planning
• CIF Integration
• Planning Run Configuration
• Experience with SAP SCM modules

📍 Location Options:

• Pune
• Mumbai
• Gandhinagar
• Bangalore

👨‍💻 Experience Required:

• Minimum 6 years in SAP APO – PPDS

About the Role:

We are looking for a highly organized and proactive Executive Assistant to provide comprehensive administrative support to our senior leadership. The ideal candidate is detail-oriented, professional, and capable of managing multiple priorities with discretion and efficiency.

Key Responsibilities:

• Manage and maintain executive calendars, including scheduling meetings, appointments, and travel.
• Handle confidential correspondence and documents with the utmost discretion.
• Prepare reports, presentations, and meeting agendas as required.
• Coordinate internal and external communications on behalf of the executive.
• Assist in tracking key projects, deadlines, and deliverables.
• Take meeting minutes and follow up on action items as needed.
• Liaise with stakeholders, clients, and team members on behalf of the executive.
• Perform general administrative tasks such as filing, expense reporting, and data management.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in an Executive Assistant or similar administrative role.
• Excellent verbal and written communication skills in English.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• High level of professionalism, discretion, and confidentiality.
• Strong organizational and time-management skills.
• Ability to work independently in a fast-paced, remote or hybrid environment.

Preferred Qualifications:

• Experience supporting C-level executives.
• Familiarity with project management tools (e.g., Asana, Trello, Monday.com).
• Prior experience working with international teams or clients.

Why Join Us:

• Competitive salary and benefits
• Work with a dynamic and collaborative team
• Opportunities for growth and development

Job Title: .NET Developer 

Experience Required: Minimum 2 years

Key Skills: C#, ASP.NET, MVC, SQL Server, Front-end technologies (preferred), Agile methodologies (preferred)

Job Description:

We are seeking a skilled .NET Developer to join our team at EaseMyTrip. This is a replacement position, and we are looking for a candidate with a minimum of 2 years of professional experience in .NET development. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions.

Key Responsibilities:

• Develop, test, and maintain software applications using .NET technologies.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Troubleshoot, debug, and resolve technical issues promptly.
• Participate in code reviews and ensure adherence to coding standards.
• Contribute to the continuous improvement of development processes and practices.

Requirements:

• Proficiency in C#, ASP.NET, and MVC frameworks.
• Experience with SQL Server and database management.
• Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Understanding of agile development methodologies.
• Strong problem-solving skills and attention to detail.

What you will be doing:

1. Enable growth:

• Create a design that effectively communicates the intent or the purpose of the collateral in interesting

ways.

• Convert creative briefs into compelling design for our target audience to enable growth.

• Comfortably manage multiple projects simultaneously with the best turnaround time.

• Work closely with the Design team and Marketing team to achieve the best results.

Internal

2. Develop Agile Design:

• Adapt to Brand Guidelines and design collaterals in an efficient way.

• Minimize monotony and efficiently work on value-driven design projects.

• Conduct multiple iterations based on the team feedback and Brand Communication.

• Contribute to Internal Communications, Sales, Social, and Brand communication seamlessly.

3. Be Curious & Creative:

• Continuously improve the existing designs with a growth and experimentation mindset.

• Contribute creatively to social media Posts, Interactions, and responses.

• Stay ahead in design thinking by actively learning and researching.

• Develop the brand repository, which is an inspiration for Layout, composition, illustrations, graphics, etc.

What you need to bring:

• 2-4 years of experience in Graphic designing or a similar role.

• One should be highly creative and have an impressive portfolio of design projects.

• Proven experience with Adobe Suite- proficiency in Adobe Illustrator, InDesign, Photoshop.

• Team spirit: effective communication skills to collaborate with various stakeholders.

• Must have good written and verbal communication skills with the ability to seamlessly coordinate with

external clients.

• Great at managing time with multi-tasking ability.

• Any graduate or non-graduate with relevant field experience is welcomed into the family.

Responsibilities include:

• Create, manage and shape branded content on social media

• Own engagement and social audience growth metrics

You should be:

• A creative content and copy writer

• Super active on social media

• A storyteller with strong oral and written communication skills

• Be highly-organised and autonomous

Preferred skills:

• Graphics Design (Primarily Social Media Content)

• Research based writing (In-depth blogs, ebooks)

• Experience with social media management