Experience – 3+ years
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.
Key Responsibilities :
- The individual role that you’ll play in our team.
- To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
- Create better modes of operations to make customer service easier for both team members and customers.
- Pay attention to customer’s details and complaint
- Provide customer training and education on company products.
- Provide technical support to customer, with the help of Technical team.
- Establish a successful account management routine.
- Create, manage and track customer data using online tools.
- Develop and implement a well-planned customer on-boarding.
- Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
- Closely monitor the assigned Accounts; providing insight to Customers.
- To be responsible for customer retention and the prevention of churn across our Customer base.
- Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.
What we want to see in the potential Candidate
- Ability to work on customer relationship management applications.
- Quick learner and versatile.
- Must possess strong communication skills in English,---both written and verbal
- Excellent skills for communicating and relating with both team members and customers
- Good interpersonal skills to create a cordial relationship with team members
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Have good to handle disputes and emergencies
- Must have a strong understanding of our Customers’ business objectives.
- Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
- An excellent problem solver with strong analytical skills
- The ability to manage your time and plan your day effectively
Shubham Vishwakarma
Full Stack Developer - Averlon
About Promobi Technologies
About
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
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You will work as a senior individual contributor with technical leadership responsibilities, operating in a live, high-availability environment with guidance and support from a senior team.
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- Mentor and guide L1/L2 DBAs as part of the L3 role
- Demonstrate ownership during night/weekend production issues (comp-offs provided)
Must-Have Skills (Non-Negotiable)
- Very strong PostgreSQL expertise
- Deep understanding of PostgreSQL internals and behavior
- Proven experience with:
- Performance tuning & optimization
- Production troubleshooting (L2/L3)
- Backup & recovery
- Replication & High Availability
- Ability to work independently in critical production scenarios
- PostgreSQL-focused profiles are absolutely acceptable (no requirement to know other DBs)
Good-to-Have (Not Mandatory)
- Exposure to AWS and/or Azure
- Experience with cloud-managed or self-hosted Postgres
- Knowledge of other databases (Oracle, MS SQL, DB2, ClickHouse, Neo4j, etc.) — purely a plus
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Work Model & Availability (Important – Please Read Carefully)
- Work From Office only (Bangalore – Koramangala)
- Regular day shift, but with a 24×7 production ownership mindset
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React.js
Javascript
Redux/FluxResponsibilities
Develop high quality, secure, stable code for use in products and solutions for
customers, making it easier for other developers to maintain, enhance, reuse,
and localize
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participates in review of those designs
Investigate and, if necessary, prototype technologies and algorithms relating to
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Ensure new code, feature or software product meets performance goals/metrics
Research external best practices and emerging technologies for possible
incorporation into company products and methodologies
Write and maintain the code following Test-Driven-Design principles
Minimum Qualifications
Bachelor’s degree in any Engineering discipline from reputed engineering
college
5 to 7 years of strong programming skills in Web and Cloud Technologies
Should have a very strong foundation in JavaScript, and must have a clear
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scopes, Event Loop, Memory Management in JS, etc
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have the knowledge to create good abstractions that can be reused . Should also
have in-depth understanding of latest ES6 standards such as spread operators,
arrow functions, etc
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Injection, Bundle Optimisation, etc
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good exposure to writing UT's and designing UI components with testability in
mind
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Hands-on experience with C++
Nice to have experience with Python
Nice to have experience with CI/CD tools like Docker, Jenkins, etc
Nice to have a hands-on & Understanding of CSS Pre-processors such as SASS,
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- Must have excellent written and verbal communication skills. Must articulate various design approaches and design decisions clearly - within the team and across the teams.
- Must work with QA engineers to devise proper test constructs - unit testing and integration tests.
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- PowerPoint presentation editing/creation, extensive graphing and charting in Excel, and general desktop publishing duties.
- Help the business development team in preparing collaterals by editing business presentations to make them client ready.
- Follow design and brand standards.
- Improve and revise graphics file as necessary. Good design principles.
- Work with design team to edit educational material.
- Design and edit expert level PowerPoint presentations.
- Use deep knowledge of Illustrator, Photoshop, Excel and Word.
- Apply creative layout solutions to presentation slides.
- Execute complex and ambiguous edits with minimal direction.
- Support all design decisions with creative, strategic and/or business reasoning.
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- Excellent design skills, and experience with formatting business presentation and documentation
- Team player.
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- Having a workable knowledge of Adobe tools is required to work with Photography, Illustrations, etc.
- Should know elements like color theory, typography and layout
- Knowledge of the design principles, document production and print / digital processes.
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AngularJS (1.x)
Angular (2+)React.js
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MongoDBstack).should be proficient in working with technologies like JavaScript, CSS, framework like ReactJS and
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Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a TA Manager, you will be responsible for designing the hiring process, and implementing best practices to ensure optimal results.
What you will do:
- Working closely with team leads to understand hiring requirements, and deciding the best approach & strategy for each hire
- Working on the AOP and plan for manpower optimally with the functional heads and the management
- Catering to all recruitment requirements of the business and smooth closing of hiring process within TAT & optimized source mix
- Working closely with management, planning strategies for recruitment and end-to-end hiring process
- Effectively using job portals such as LinkedIn, Facebook, various job posts on portals, IIMjobs and implementing Employee Referral Schemes
- Managing vendors for planning leadership hiring, recruitment drives and specialized recruitment process
- Preparing, managing and delivering various recruitment reports, analysis and dashboard on a periodic basis
- Carrying out the offer-making process and negotiating with the candidates on C&B
- Ensuring all offered candidates join and within the agreed timelines
Desired Candidate Profile
What you need to have:- MBA in HR
- 5-7 years relevant work experience in TA in a fast paced organization
- Excellent communication skills
- Ability to be comfortable with a high volume workload and not be afraid to "roll up your sleeves"
- Ability to identify problems and drive appropriate solutions
- Strong management skills
- Ability to manage multiple priorities simultaneously
- Excellent organizational and interpersonal skills
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Teacher Ops Manager, you will be responsible for end to end smooth running of the daily activities, act as an employee champion and change agent.
What you will do:
- Interfacing with teachers and their management.
- Coordinating with faculty to create best in class learning material - video, reading material, assignments.
- Supporting faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained.
- Being the first point contact for participants, troubleshooting queries and managing discussions.
- Assisting program director, senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry).
What you need to know / have:
- Experience in the Education industry, a must; preferably EDtech.
- Experience in teaching is an added advantage but not a necessity.
- Experience in EDTech Orgs in similar profiles will be preferred.
- Excellent stakeholder management skills.
- Good communication skills
Experience: 2 to 6 years
Annual CTC: Rupees 8,00,000 to 10,00,000
1. To handle customers on their enquiries/complaints via multiple channels i.e. call/mail
2. To understand the product features for better problem solving
3. To keep records of customer interactions, transactions, comments, complaints
4. To coordinate with internal teams for solving any customer issues
5. To ensure customer satisfaction and provide empathetic experience to every user
6. To own every interaction with the customer and ensure every customer is a happy customer
Requirements-
1. Graduation is mandatory
2. 1+ years of experience in customer service function (e-com / hospitality industry preferred)
3. Excellent verbal and oral comms in English preferred
.NETJavascript
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon