Vayana
https://vayana.inAbout
Connect with the team
Company social profiles
Jobs at Vayana
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
Similar companies
About the company
Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
Jobs
2
About the company
Jobs
18
About the company
Your next opportunity isn't just a job—it's the next chapter of your career.
At Risosu Consulting, we're committed to helping professionals find roles where they can grow, make an impact, and build rewarding careers. We partner with innovative startups, established businesses, and global organizations across Technology, Data & AI, GCC, Energy, and other high-growth sectors. More than recruiters, we're career partners who take the time to understand your goals and connect you with opportunities that truly fit. With honesty, transparency, and a people-first approach, we're here to help you move forward with confidence.
Founded in 2023, Risosu Consulting has grown into a trusted hiring partner for startups, SMEs, and global organizations. Today, we support 12+ active clients across Technology, Data & AI, GCC, Energy, and other emerging sectors. Our commitment to quality, transparency, and long-term relationships has helped us build trust with both employers and professionals alike.
Jobs
42
About the company
Jobs
13
About the company
Fast news. Real context. Clear perspective. India's first creator-led news app delivering 120-second briefings, twice a day. No doomscrolling. No outrage loops.
Jobs
14
About the company
The Supreme Consultancy is a leading Placement Consultant based in Mumbai, Maharashtra. We specialize in providing tailored solutions in Corporate Training Services, Manpower Recruitment, HR Consultant, Placement Consultant, Overseas Placement. Our mission is to bridge the gap between talented individuals and organizations, ensuring optimal placements and career growth. With a deep understanding of industry trends and client needs, we deliver customized services that foster long-term success for both employees and employers. At The Supreme Consultancy, we are committed to excellence, professionalism, and shaping future-ready careers.
Jobs
15
About the company
Ecotheta — the Climate Compliance
Jobs
1
About the company
Jobs
1