Sales Executive

US EQUITY DEALER

Roles and Responsibilities

Handling customer request for trading, generating various reports and Research on fundamental and technical of the stocks.

1. Placing trade orders on client’s behalf

2. Reporting net position to clients

3. Special trading activities

4. Daily, Weekly & Monthly market activity report

5. Updating daily various indexes on excel for charting

6. Watching strength scores on Multi charts and took decisions based on scores

7. Prepare various reports like AUM Performance, Strategy wise Summary

Required Candidate profile

· Strong analytical skills and ability to work in teams.

· A thorough understanding of financial markets, their behavior, movements and expectations with respect to market.

· Ability to process several inputs provided by research team and other sources and apply them to the specific context of several clients thus generating insights for clients

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Looking for Java Fullstack Developer

Having Experience in Java, Spring , Microservices

React and Redux

About the role:

We are looking for a PHP developer, responsible for the development and maintenance of the Websites, CMSs, Services, APIs and MySQL databases (writing procedures and complex queries). The developer will be a part of a full-stack team of engineers.

You will be responsible for -

● Hands on experience in Core PHP and MySQL Database.

● Good experience of relational databases, database keys and joins.

● Clear understanding of Object Oriented Programming, CSS, HTML layout.

● Strong experience in JavaScript, Ajax, Jquery and secure REST API.

● Strong skills in JSON parsing as well as XML for fetching data into the application

● Good knowledge of the application deployment process using FTP.

● Basic knowledge of Unix Command / environment

● Should be able write the code independently.

● Knowledge of PHP frameworks and CMS.

● Candidate should be able to follow Best Practices as they apply to coding Languages

● Collaborate with cross-functional teams to define, design, and implement features.

● Unit-test code for robustness, including use cases, usability, and general reliability.

● Identify and correct bottlenecks, work on bug fixing and improving application

performance

● Continuously discover, evaluate, and implement new technologies to maximize

development efficiency

● Must have specific experience and ability to understand business requirements and

translate them into technical / coding requirements.

● Proficient in understanding of code versioning tools, such as Git.

● Must have strong communication skills and be able to think out of the box to

implement defined business logic with minimal impact and revisions.

● Contribute in all phases of the development lifecycle.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

Qualification & Experience:

● Engineering Graduate or Post Graduate.

● BS degree in Information Technology, Computer Science or equivalent

● 3 Years of Professional Experience.

Position: Senior Analyst QA (Automation Testing)

Experience: 4-6 years

Years Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam.

Roles and Responsibilities:

• Responsible fortesting Web Application.

• Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry.

• Responsible for writing clear, concise, and comprehensive test plans and test cases.

• Handle ClientInteractions

Desired Profile:

• Extensive experience in Automation Testing of web application

• Experience in Manual Testing

• Hands-on testing experience on Selenium, Appium, QMetry.

• Strong knowledge ofsoftware QA methodologies, tools, and processes • Experience with performance and/orsecurity testing is a plus.

• Excellent Communication Skills & Client Interactions.

Good to Have:

• Experience in manual testing

• KPI driven

• Should be a team player

• Independently evaluates issues and proposes solutions

• Raises issues/concerns on time

• Good if he/she has experience testing AI/ML model

Qualifications:

MCA, BE/B.Tech - All Regular - 65% Above 

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Required qualifications and must have skills  

• 5+ years of experience managing a team of 5+ infrastructure software engineers 

• 5+ years of experience in building and scaling technical infrastructure 

• 5+ years of experience in delivering software 

• Experience leading by influence in multi-team, cross-functional projects 

• Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers 

• Experience with cloud service providers such as AWS, GCP, or Azure 

• Experience with containerization technologies such as Kubernetes and Docker 

Nice to have Skills   

• Experience with Hadoop, Hive and Presto 

• Application/infrastructure benchmarking and optimization 

• Familiarity with modern CI/CD practices 

• Familiarity with reliability best practices 

• Work closely with your business to identify issues and use data to propose solutions for effective decision making
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation.
• Creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc
• Querying databases and using statistical computer languages: R, Python, SLQ, etc.
• Visualizing/presenting data through various Dashboards for Data Analysis, Using Python Dash, Flask etc.
• Test data mining models to select the most appropriate ones for use on a project
• Work in a POSIX/UNIX environment to run/deploy applications
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
• Horizon scan to stay up to date with the latest technology, techniques and methods
• Coordinate with different functional teams to implement models and monitor outcomes.
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.

• Able to create algorithms to extract information from large data sets
• Strong knowledge of Python, R, Java or another scripting/statistical languages to automate data retrieval, manipulation and analysis.
• Experience with extracting and aggregating data from large data sets using SQL or other tools
• Strong understanding of various NLP, and NLU techniques like Named Entity Recognition, Summarization, Topic Modeling, Text Classification, Lemmatization and Stemming.
• Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, etc.
• Experience with Python libraries such as Pandas, NumPy, SciPy, Scikit-Learn
• Experience with Jupyter / Pandas / Numpy to manipulate and analyse data
• Knowledge of Machine Learning techniques and their respective pros and cons
• Strong Knowledge of various Data Science Visualization Tools like Tableau, PowerBI, D3, Plotly, etc.
• Experience using web services: Redshift, AWS, S3, Spark, DigitalOcean, etc.
• Proficiency in using query languages, such as SQL, Spark DataFrame API, etc.
• Hands-on experience in HTML, CSS, Bootstrap, JavaScript, AJAX, jQuery and Prototyping.
• Hands-on experience on C#, Javascript, .Net
• Experience in understanding and analyzing data using statistical software (e.g., Python, R, KDB+ and other relevant libraries)
• Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
• Strong knowledge of computer science, algorithms, and design patterns
• Strong oral and written communication, and other soft skills critical to collaborating and engage with teams