Tech Support Engineer

Expound Difference

Expound Technivo started as a group of team tech enthusiasts with a desire to do something new. Together, we wanted to help global enterprises with software and reinvent how business is done.

Today, the same entrepreneurial spirit continues to drive our culture of creativity, diversity, and collaboration. Expound Technivo has helped companies across verticals transform their traditional business to evolve to the changing way of how business is done by end-to-end implementations, mergers & acquisition projects, SAP upgrades, SAP enterprise planning & budgeting projects, ECC to SAP S/4HANA migrations and developing simple and elegant solutions for their complex workflows.

As the world moves towards cloud, we were prepared for this transition a long time back. With vast expertise in new generation technology and familiarity with cloud-based solutions like SAP BTP, SAC, Rise with SAP, SaaS products and data rich cloud systems and latest cloud stack and cloud service providers like AWS, Azure, etc.

We also specialize in designing, developing, and deploying cutting-edge web applications using the latest technologies, emphasizing user experience and scalability. As part of our commitment to pushing the boundaries of software development, our team works with modern frameworks and tools to deliver world-class products.

If you're passionate about creating exceptional front-end experiences and want to contribute to the success of innovative products, we'd love to hear from you.

Roles and Responsibilities

• Lead talent acquisition efforts for key roles, working closely with stakeholders to identify hiring needs and drive recruitment strategies.
• Develop and implement policies that promote employee engagement, well-being, and retention.
• Manage OKR (Objectives and Key Results) alignment across teams to ensure organizational goals are achieved.
• Foster a positive work culture by organizing employee engagement activities and initiatives.
• Conduct regular pulse surveys to measure the employee happiness index and take actionable steps based on feedback.
• Collaborate with department heads to develop career development programs and succession planning strategies.
• Handle employee relations issues and provide guidance on performance management and conflict resolution.
• Stay updated on labor laws and HR best practices to ensure compliance and policy alignment.

Qualifications and Skills

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Proven experience in HR operations, recruitment, and employee engagement.
• Knowledge of OKR frameworks and experience in managing organizational goals.
• Strong problem-solving and decision-making skills.
• Exceptional communication and stakeholder management abilities.
• Experience with HR information systems (HRIS) and data-driven decision-making.
• Demonstrated ability to implement and scale people strategies in a growing organization.

What We Offer

• A collaborative and innovative work environment.
• Opportunity to lead impactful projects and campaigns.
• Competitive salary and benefits package.
• A chance to shape the design and creative vision of a growing organization.

You will be responsible for:

• Managing all DevOps and infrastructure for Sizzle
• We have both cloud and on-premise servers
• Work closely with all AI and backend engineers on processing requirements and managing both development and production requirements
• Optimize the pipeline to ensure ultra fast processing
• Work closely with management team on infrastructure upgrades

You should have the following qualities:

• 3+ years of experience in DevOps, and CI/CD
• Deep experience in: Gitlab, Gitops, Ansible, Docker, Grafana, Prometheus
• Strong background in Linux system administration
• Deep expertise with AI/ML pipeline processing, especially with GPU processing. This doesn’t need to include model training, data gathering, etc. We’re looking more for experience on model deployment, and inferencing tasks at scale
• Deep expertise in Python including multiprocessing / multithreaded applications
• Performance profiling including memory, CPU, GPU profiling
• Error handling and building robust scripts that will be expected to run for weeks to months at a time
• Deploying to production servers and monitoring and maintaining the scripts
• DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
• Expertise in Docker-based virtualization including - creating & maintaining custom Docker images, deployment of Docker images on cloud and on-premise services, monitoring of production Docker images with robust error handling
• Expertise in AWS infrastructure, networking, availability

Optional but beneficial to have:

• Experience with running Nvidia GPU / CUDA-based tasks
• Experience with image processing in python (e.g. openCV, Pillow, etc)
• Experience with PostgreSQL and MongoDB (Or SQL familiarity)
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Bachelors or Masters degree in computer science or related field
• Ideally a gamer or someone interested in watching gaming content online

Skills:

DevOps, Ansible, CI/CD, GitLab, GitOps, Docker, Python, AWS, GCP, Grafana, Prometheus, python, sqlalchemy, Linux / Ubuntu system administration

Seniority: We are looking for a mid to senior level engineer

Salary: Will be commensurate with experience. 

Who Should Apply:

If you have the right experience, regardless of your seniority, please apply.

Work Experience: 3 years to 6 years

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

We are looking for a Senior React Native Mobile App Developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms
• Leverage native APIs for deep integrations with both platforms
• Diagnose and fix bugs and performance bottlenecks for performance that feels native
• Reach out to the open source community to encourage and help implement mission-critical software fixes- React Native moves fast and often breaks things
• Maintain code and write automated tests to ensure the product is of the highest quality
• Transition existing React web apps to React Native

• Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax
• Knowledge of object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ
• Understanding of REST APIs, the document request model, and offline storage
• Experiences with automated testing suites, like Jest or Mocha

• Ensure successful implementation of the new merchant with the goal to increase the number of company Digital ambassadors within the industry.
• Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
• Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
• Configure the Product suite contracted by the merchant.
• Provide training to a select group of the merchant’s staff.
• Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
• Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
• Analyze and produce statistics and management reports for the leadership team

Education, skills, and experience

• Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.).
• Excellent communication skills whereby fluent English (written and oral) is a must.
• Coordination of end-to-end technical implementation of e-commerce payment products
• Expertise in credit card and international alternative payment solutions
• Expertise in PCI compliance and latest card schemes mandates
• Ability to manage simultaneously multiple projects and client relationships
• Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
• Strong SQL knowledge
• Former experience in programming tools, including .NET and Java

• Min 7+ Years of experience as Testing experts
• Test Engineer with 3+ Yrs of experience inTOSCAautomation Tool
• Responsible for planning, designing, deploying, maintenance and troubleshooting related toTOSCA
• Must have a proven experience ofin leading the development of automation framework and automation (functional) test scripts
• Good knowledge and hands one experience inTOSCAautomation Tool
• Execute test automation scripts and Publish test reports
• Design and develop Test Automation Scripts usingTosca
• Holds good knowledge and experience in differentToscarelated automation frameworks