Tech Support Engineer
at Purplerain
1 - 3 yrs
₹1L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Tech Support
Communication Skills
Customer Success
Responsibilities:
Frontline support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Required Skills:
1-2 years of Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Strong written and verbal communication skills
Excellent interpersonal and customer care skills
Understanding of technical terminologies
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
Well organized, meticulous attention to detail with the ability to multi-task
Experience in Web Hosting and VPN
Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
Willing to work in shifts in a 24/7 environment.
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About Purplerain
Founded :
2011
Type :
Product
Size :
20-100
Stage :
Raised funding
About
PurpleRain is a bootstrapped distributed SaaS startup that solves real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. The company operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London.
PurpleRain is a new age startup that challenges age-old notions, workflows, and structures by building globally successful products used by inc500 companies. The company aims to solve real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. PurpleRain is a bootstrapped distributed SaaS startup that operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. The company's team of 50+ works passionately, driven by data, and loves working with chaos to build products at blitzscale.
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