Cutshort logo
Purplerain logo
Tech Support Engineer
Tech Support Engineer
Purplerain's logo

Tech Support Engineer

Reena KJ's profile picture
Posted by Reena KJ
1 - 3 yrs
₹1L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Purplerain

Founded :
2011
Type :
Product
Size :
20-100
Stage :
Raised funding

About

PurpleRain is a bootstrapped distributed SaaS startup that solves real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. The company operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. PurpleRain is a new age startup that challenges age-old notions, workflows, and structures by building globally successful products used by inc500 companies. The company aims to solve real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. PurpleRain is a bootstrapped distributed SaaS startup that operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. The company's team of 50+ works passionately, driven by data, and loves working with chaos to build products at blitzscale.
Read more

Connect with the team

Profile picture
Banashree Paul
Profile picture
Reena KJ

Company social profiles

bloglinkedin

Similar jobs

Leading global provider of secure data erasure
Leading global provider of secure data erasure
Agency job
via Jobdost by Sathish Kumar
Pune
2 - 4 yrs
₹4L - ₹12L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+3 more

Job Description

 

Position Summary:

We are looking for a Mobile application developer responsible for the development and maintenance of applications aimed towards iOS, including mobile phones and tablets. Your primary focus will be the development of such applications and their integration with other services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will be responsible for the product development with quality and by following the engineering practices. The candidate should be a team player who should be able to code, do the peer code review, defect fixes wherever needed on the existing product.

Responsibilities:

 Design and build applications for iOS

 Ensure the performance, quality, and responsiveness of applications

 Collaborate with a team to define, design, and ship new features

 Innovative thinking for problems solutions. Solid implementation

 Identify and correct bottlenecks and fix bugs

 Achieving Code, module delivery dates within time

 Help maintain code quality, organization, automatization, and documentation

 Uses Agile Scrum Methodology for software development

 Develops unit tests for all new code

 Has all code changes peer reviewed and must peer review code when required

 Provides input for documentation of new or existing programs

 Well versed with usage of debugging tools to analyze and solve complex problems independently

 Diagnose and resolve complex level issues of application

 Participate in interactions with all levels of personnel with different teams Skills:

 Proficient in all versions of Swift, with a good knowledge of its ecosystems

 Solid understanding of object-oriented programming

 Experience in App Store distribution process and Enterprise distribution of Apple

 Good knowledge of performance limits and characteristics

 Knowledge of memory management and multi-threading, background thread handling and iOS file systems

 Knowledge of private framework in swift and objective C languages

 Experience with embedded databases and other system datastores

 Experience of automated testing platforms and unit tests for Mobile applications

 Familiarity with RESTful APIs to connect to back-end services

 Good sense of UI design and a user-oriented focus  Knack for benchmarking and optimization  Proficient understanding of code versioning tools e.g. Git

 Hands on experience in using Jenkins

 Familiarity with continuous integration

 Good Knowledge in design patterns

 Excellent interpersonal and written communication skills in English

 Good time management skills

 Certification of iOS development, swift language will be value added  Experience with Cocoa APIs on iOS and Apple frameworks AR, ML and swift UI is good to have

 2-4 years of work experience in Mobile application development.

 

Pay/compensation: Benefits: Health Insurance (including for Parents); Personal Accident Cover.

Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Hyderabad
3 - 8 yrs
Best in industry
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
skill iconJava

Key Responsibilities:

 

- Design, develop, and execute automated test scripts for trading applications.

- Work with product owners and business analysts to understand and write the acceptance test cases.

- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.

- Perform regression, performance, and end to end testing to ensure software reliability.

- Identify, document, and track defects using appropriate tools and methodologies.

- Maintain and enhance existing test automation frameworks for both frontend and backend.

- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.

- Integrate automation cases into CI/CD pipelines

 

Qualifications:

 

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 3+ Years experience in automation testing for web and backend applications.

- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).

- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

 

Read more
pitcs
at pitcs
2 recruiters
Saravanan Jas
Posted by Saravanan Jas
Bengaluru (Bangalore)
1.5 - 3 yrs
₹3L - ₹4L / yr
Sales
Field Sales
B2B Marketing

Key Responsibilities:

  • Identify potential clients and business opportunities through market research, networking, and cold calling.
  • Develop and maintain relationships with key decision-makers in target businesses.
  • Present and demonstrate product offerings to potential clients.
  • Negotiate contract terms and pricing with clients.
  • Close sales deals and meet or exceed sales targets.
  • Work closely with the marketing team to develop sales collaterals and promotional materials.
  • Provide after-sales support to ensure client satisfaction.
  • Gather market and customer information to provide feedback on buying trends.
  • Maintain accurate records of sales, revenue, invoices, and other important data.
  • Create detailed proposal documents and deliver presentations.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in B2B sales, preferably in the [industry].
  • Strong negotiation and communication skills.
  • Ability to build and maintain relationships with clients.
  • Self-motivated and target-driven with a proven track record in sales.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Willingness to travel as needed.


Read more
Genius Placement Service
Muskan Keshvani
Posted by Muskan Keshvani
Ahmedabad
3 - 5 yrs
₹3L - ₹8L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+3 more

We are looking for Full Stack Developer.

Experience - 3 to 5 years 

Location - Ahmedabad 

5 Days working 

 

Required Skills:

 

  • Should have strong hands on experience in Node.js, React.js & Angular.js.
  • Should have experience in MongoDB and Express.Js.
  • Deep understanding of object - oriented JavaScript and design principles and standards, and has a solid programming background
  • Experience handling different browser capabilities
  • Hands - on experience in UI optimization best practice implementations
  • Demonstrated ability to accurately estimate and scope development work
  • Good analytical and problem - solving skills
  • Communication skills are imperative both in written and in verbal form
  • Excellent organizational and coordination skills

 

Read more
ekzero corporation
at ekzero corporation
1 recruiter
Rina Rathod
Posted by Rina Rathod
Vadodara, gujarat
2 - 7 yrs
₹2L - ₹8L / yr
User Experience (UX) Design
skill iconAndroid Development
skill iconiOS App Development
Adobe Creative Suite
  • Investigating user experience design requirements for our suite of digital assets.
  • Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
  • Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
  • Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
  • Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
  • Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
  • Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
  • Adhering to style standards on typography and graphic design.

UI UX Designer Requirements:

  • A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
  • A portfolio of professional UI/UX design work for both web and mobile platforms.
  • Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
  • A team player but can work independently too.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
Read more
Flintmoney
at Flintmoney
1 recruiter
Agency job
via Asvatthah by Surendhar D
Bengaluru (Bangalore)
2 - 5 yrs
₹10L - ₹35L / yr
skill iconJava
skill iconGo Programming (Golang)
skill iconPython
Object Oriented Programming (OOPs)
SQL
+1 more
Duties and Responsibilities

• You will work on a disruptive product that’s still in its early stages
• Lead development of features within your technical focus area (backend)
• Design and develop secure, clean, clear, scalable, and well-documented
codebase
• Translate objectives into step by step, evaluate, and then refactor into a
scalable and extensible design
• Exercise high end-to-end ownership and initiative of their tasks
• Design, develop, ship, and maintain medium or high complexity features
with little guidance from a more experienced engineer
• Research on new technologies and tools to improve products
• Mentoring other engineers, defining our technical culture, and helping to
build a fast-growing team.

Qualifications
• 2-4 years of experience of building backend services
• Familiar with REST and event driven constructs
• Well-versed in one of the following languages: Java, Go-lang, or Python
• Data modelling experience in Relational and NoSQL databases
• Proficiency in OOP, SQL, Design Patterns, and software best practices
• Well-versed in standard web frameworks such as Spring Boot / Django
• A supportive and highly collaborative attitude to work with cross-
functional teams on a daily basis

• A passion for learning new stacks and taking on new challenges
• Ability to break-down larger/fuzzier problems into smaller ones in the
scope of the product
Read more
Resilience Infotech
at Resilience Infotech
3 recruiters
Raghavendra Niranjan
Posted by Raghavendra Niranjan
Bengaluru (Bangalore)
0 - 1 yrs
₹1.5L - ₹1.8L / yr
skill iconC#
skill icon.NET
ASP.NET
ASP.NET MVC
SQL
+2 more

Position: Associate Software Engineer

 

Profile : BE/MTech/BCA/MCA (2020 or 2021 Graduates with a minimum score of 50% or a CGPA Score of 6)

 

Location: Bangalore.

 

Must Have Skills:

  • Knowledge of .NET Framework, ASP.NET and MVC 5
  • Basic Knowledge of jQuery, JavaScript, Web Services & WCF
  • Certification in Dotnet is a must and any other certification will be an added advantage.
  • Good Verbal & Written Communication
  • Passion for Technology & Innovation
  • Good Problem Solving, logical and Analytical Skills
  • A Great Team Player

 

Read more
Safe Security
Safe Security
Agency job
via Intect by Himanshu Vohra
NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
3.5 - 7 yrs
₹8L - ₹27L / yr
skill iconReact.js
skill iconJavascript
Fullstack Developer
skill iconAngularJS (1.x)
skill iconNodeJS (Node.js)
+8 more
Core responsibilities:

● Design and develop front-end applications using React
● Collaborate and contribute in a multi-functional team comprising of product managers,
architects, UI Designers, and customer support
● Convert UX designs in Sketch or PSDs to React components and layouts by working
closely with other front-end engineers
● Work with Redux to manage application state
● Implement latest React best practices such as Hooks and Suspense
● Contribute towards Unit/Integration/Performance Testing, System troubleshooting
● Build a rich and innovative user experience for our customers

Essential skills and qualifications:
● Ability to model data into appropriate state and props and build logical React components
● Passion for building new products in a fast paced, team-oriented environment
● Solid coding skills in modern ES6 JavaScript
● Proficiency using modern web development technologies and techniques such as
● HTML, CCS, ES6, CSS pre-processors, JavaScript, jQuery, Angular, React,
● Responsive Web Design, build tools like (Browserify, WebPack, Grunt, Gulp) etc
● Experience building customer facing UI and visualization tools
● Experience with Redux (or Flux, MobX) state management tools
● Experience with an integration testing framework, like Cypress or Testcafe
● Bonus: Experience with GraphQL and Apollo
● Bonus: Experience with React Hooks and Suspense
● Bonus: Experience with other functional programming languages like ReasonML
Read more
Mongia Green
Kolkata
0 - 4 yrs
₹8L - ₹10L / yr
skill iconAndroid Development
Android Developer
skill iconJava
Android SDK
Mongia Green Foundation, A non-profit foundation of Mongia Steel Limited, a leading iron & steel company based out of Jharkhand is looking to recruit Android Developers to innovate path-breaking technology initiatives in the field of non-profit and education. Mindblowing Kolkata based opportunity to lead innovations that will be the first-of-its-kind in the world. The work will be hived off as a for-profit company in a year, and therefore, an opportunity to hold equities in addition to remuneration and other benefits in the future.

We are looking for an Android developer who will take a key role on our team. Our Android developer will be responsible for the development of mobile applications for Android devices.

Remuneration: Annual CTC Rs. 8-10 LPA. Not a constraint for the right candidate.

- You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our (platform/application/etc.)

- Android Developer Skills and Expertise {Below is a list of several skills and responsibilities of Android developers. Remember to remove any that do not fit your specific role}:

- Design and build applications for Android devices on the Android platform.

- Maintain quality and ensure responsiveness of applications.

- Collaborate with the rest of the engineering team to design and launch new features.

- Maintain code integrity and organization.

- Experience with Android SDK and multiple versions of Android.

- Experience with Android framework, as well as offline storage, threading, and performance tuning.

- Must be familiar with RESTful APIs to connect Android applications to back-end services.

- Development experience with accelerometers, touch, gyroscopes, and additional sensors.

- Experience with Android UI principles and best practices.

- Knowledge of the open-source Android ecosystem and the available libraries.

- Experience with cloud message APIs and usage of push notifications.

- Knowledge of code versioning tools (such as Git, Mercurial, or SVN).
Read more
Homzhub
at Homzhub
1 video
2 recruiters
Neha Gadkari
Posted by Neha Gadkari
Pune
3 - 5 yrs
₹3L - ₹7L / yr
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconAngular (2+)
skill iconExpress
In-depth understanding of the entire web development process (design, development and deployment)  Integration of user-facing elements developed by front-end developers with server-side logic  Writing reusable, testable, and efficient code  Design and implementation of low-latency, high-availability, and performant applications  Implementation of security and data protection  Working knowledge of CMS framework  Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)  Excellent analytical and time management skills  Teamwork skills with a problem-solving attitude  BSc degree in Computer Science or relevant field Skills and Qualifications:  Strong proficiency with MEAN stack (MongoDB, Express, Node.js, Angular.js)  Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop)  Understanding the nature of asynchronous programming and its quirks and workarounds  Good understanding of server-side templating languages (such as Jade, EJS)  Good understanding of server-side CSS pre-processors (such as Stylus, Less, etc)  Basic understanding of front-end technologies, such as HTML5, and CSS3  Understanding accessibility and security compliance  User authentication and authorization between multiple systems, servers, and environments  Integration of multiple data sources and databases into one system  Understanding fundamental design principles behind a scalable application  Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform  Creating database schemas that represent and support business processes  Implementing automated testing platforms and unit tests  Proficient understanding of code versioning tools, such as Git
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos