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Tech Support Engineer

Tech Support Engineer

at Purplerain

DP
Posted by Reena KJ
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹1L - ₹3L / yr
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Full time
Skills
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
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About Purplerain

Founded
2014
Type
Size
Stage
Raised funding
About
Advertising agencies in Chennai – Purplerain is a complete ad agency in Bangalore, delivering creative ad solutions in every sphere of advertising and brand consultancy. We Provide - digital marketing,UI/UX Design,Mobile Marketings,Managed Cloud Hosting.
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Banashree Paul
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Reena KJ
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