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Tech Support Engineer
Tech Support Engineer
Purplerain's logo

Tech Support Engineer

Reena KJ's profile picture
Posted by Reena KJ
1 - 3 yrs
₹1L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Purplerain

Founded :
2011
Type :
Product
Size :
20-100
Stage :
Raised funding

About

PurpleRain is a bootstrapped distributed SaaS startup that solves real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. The company operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. PurpleRain is a new age startup that challenges age-old notions, workflows, and structures by building globally successful products used by inc500 companies. The company aims to solve real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. PurpleRain is a bootstrapped distributed SaaS startup that operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. The company's team of 50+ works passionately, driven by data, and loves working with chaos to build products at blitzscale.
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Reena KJ

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    • Shrinking deep learning models, optimizing to speed up execution time of scoring or inference.
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    • Cloud computing: Google Cloud, Amazon AWS or Microsoft Azure. We have integration with Google Cloud and are working on other integrations.
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    • Complex Event Processing (CEP) or other streaming data as a data source for data mining analysis
    • Time series algorithms from ARIMA to LSTM to Digital Signal Processing (DSP).
    • Bayesian Networks (BN), a.k.a. Bayesian Belief Networks (BBN) or Graphical Belief Networks (GBN)
    • Experience with PMML is of interest (see www.DMG.org).
  • Vertical experience in Industrial Internet of Things (IoT) applications:
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    • Manufacturing: Motors, chemical processes, tools, automotive
    • Smart Cities: Elevators, cameras on population or cars, power grid
    • Transportation: Cars, truck fleets, trains

 

About FogHorn Systems
FogHorn is a leading developer of “edge intelligence” software for industrial and commercial IoT application solutions. FogHorn’s Lightning software platform brings the power of advanced analytics and machine learning to the on-premise edge environment enabling a new class of applications for advanced monitoring and diagnostics, machine performance optimization, proactive maintenance and operational intelligence use cases. FogHorn’s technology is ideally suited for OEMs, systems integrators and end customers in manufacturing, power and water, oil and gas, renewable energy, mining, transportation, healthcare, retail, as well as Smart Grid, Smart City, Smart Building and connected vehicle applications.

Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

  • 2019 Edge Computing Company of the Year – Compass Intelligence
  • 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
  • 2018 IoT Planforms Leadership Award & Edge Computing Excellence – IoT Evolution World Magazine
  • 2018 10 Hot IoT Startups to Watch – Network World. (Gartner estimated 20 billion connected things in use worldwide by 2020)
  • 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
  • 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
  • 2018 The 10 Most Innovative AI Solution Providers – Insights Success
  • 2018 The AI 100 – CB Insights
  • 2017 Cool Vendor in IoT Edge Computing – Gartner
  • 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

About the Data Science Solutions team
In 2018, our Data Science Solutions team grew from 4 to 9.  We are growing again from 11. We work on revenue generating projects for clients, such as predictive maintenance, time to failure, manufacturing defects.  About half of our projects have been related to vision recognition or deep learning. We are not only working on consulting projects but developing vertical solution applications that run on our Lightning platform, with embedded data mining.

Our data scientists like our team because:

  • We care about “best practices”
  • Have a direct impact on the company’s revenue
  • Give or receive mentoring as part of the collaborative process
  • Questions and challenging the status quo with data is safe
  • Intellectual curiosity balanced with humility
  • Present papers or projects in our “Thought Leadership” meeting series, to support continuous learning

 

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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