Cutshort logo
"Cloud-based SAAS company " logo
Customer / Tech Support Engineer
"Cloud-based SAAS company "
Customer / Tech Support Engineer
"Cloud-based SAAS company "'s logo

Customer / Tech Support Engineer

at "Cloud-based SAAS company "

Agency job
2 - 13 yrs
₹7.5L - ₹15L / yr
Remote only
Skills
Technical support
Tech Support
Customer Support
skill iconPython
SQL
Shopify
Magento
HTTP
RESTful APIs
JSON
skill iconGit

Customer / Tech Support Engineer JD

 

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

What You’ll Do:

  • Participate in requirement, design discussions, and come up with solutions according to functional specifications
  • Develop in-depth product expertise as a master Fulfil user and teacher
  • Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
  • Technical support and troubleshooting production issues and solution implementation
  • Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
  • Identifying and resolving application issues, providing feedback for product improvements and overall direction
  • Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
  • Involved in other programming and documentation including API references, guides, and tutorials
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

Requirements

We’re Looking for Someone With:

  • Demonstrated proficiency with Python and SQL
  • Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
  • Ability to adapt and write high-quality code that will be peer-reviewed.
  • Familiarity with code versioning tools like GIT.
  • Experience in working with web services i.e. HTTP, REST, JSON
  • Superior interpersonal and customer support skills to provide excellent service

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Bengaluru (Bangalore)
1 - 3 yrs
₹2.5L - ₹3L / yr
Product Management
Manufacturing engineering
  • Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the shift production summaries;
  • Supervising the manufacturing processes, ensuring quality work is done in a safe, efficient manner;
  • Diagnosing problems in the production line and providing solutions;
  • Ensures that all products are produced as per Customer's specifications;
  • Ensures targets and deadlines are met as per Work Orders;
  • Attending to minor breakdowns of machines;
  • To maintain all Company machines/equipment so as to obtain optimal performance; evaluate new equipment and techniques;
  • Ensures all operators & contract staffs comply with health & safety procedures;
  • Manage, develop, and motivate direct reporting employees;
  • Monitor, measure, and report on production-related process performance, and general issues; update daily production reports;
  • Use Problem-solving and troubleshooting skills to ensure that all employees can identify root causes and take fast corrective and preventive action to resolve the problems at hand;
  • Keeping abreast of advancements in engineering and production, and sharing knowledge with co-workers.
  • Identifying, documenting, and reporting unsafe practices.
  • To work closely with other production supervisors to ensure production handovers are smooth & effective;
  • To provide on-the-job training for improving production efficiency & quality;
  • Maintain 5S standards to ensure a clean & safe workplace; 
  • Coordinates with PPC, Engineering, Sales & Marketing, Purchase, Stores, Logistics, Accounts;
  • Maintain records/reports as per ISO & IATF requirements;
  • Work non-traditional hours on weekends and holidays during exigencies;
  • Any other task assigned by management;


Read more
YCCINDIA
YCCINDIA
Agency job
via PICKMYURL by Dhiren Shah
Wagle Estate Thane West, Mumbai
2 - 4 yrs
₹2L - ₹3L / yr
Wordpress
Graphic Designing
Image editing
Video Editing
Plugin
+2 more


_____________________________

NO ONLINE INTERVIEWS

INTERVIEW IS IN OFFICE


LOCATION: THANE WEST 400604

_____________________________




A Digital Marketing Powerhouse

PICKMYURL is a Digital Marketing Agency established in 2010 as a new division of YCC. YCCINDIA, a founding company in Thane since 1996, brings a wealth of website design experience to the table.

We Offer Complete Web Solutions

At PICKMYURL Digital Marketing Agency, we provide comprehensive web solutions under one roof. Our services encompass:

  • Digital Marketing Strategy Planning
  • Branding & Logo Design
  • WordPress Website Design
  • Search Engine Optimization (On-Page & Off-Page)
  • Social Media Marketing
  • Email Marketing
  • WhatsApp Marketing
  • Google My Business Development
  • Facebook & LinkedIn Page Management
  • YouTube Channel Management

Join Our Growing Team: WordPress Designer

We regularly have openings for WordPress Designers in our offices located across Thane, Mumbai, and Delhi.

Requirements:

  • Minimum 3 years of experience as a WordPress Designer in a website design agency or company.
  • Hands-on experience with various WordPress themes and standard plugins.
  • Familiarity with technical SEO and analytics skills.
  • Proficiency in image editing using Canva Pro.
  • Ability to write content in clear and concise English.

Local residency is a requirement for this position.

Office Locations and Timings:

  • Address: Ambika Nagar, Wagle Estate, Thane West 400604.
  • Hours: Monday to Saturday, 9:00 AM to 7:00 PM.

Please note: We will share the exact interview address and timings with shortlisted candidates.

Read more
MNC
MNC
Agency job
via Fragma Data Systems by Harpreet kour
Bengaluru (Bangalore)
4 - 6 yrs
₹15L - ₹20L / yr
skill iconJavascript
Wordpress
Web

Must Have
- Stack: Wordpress, Javascript

Nice to have
- Experience in Affiliate Marketing and Lead Generation
- Some experience/knowledge in python is preferred.
- Building wireframes

Read more
StarkFlow LLC
at StarkFlow LLC
1 recruiter
Sonam Mishra
Posted by Sonam Mishra
Remote only
3 - 8 yrs
₹7L - ₹9L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+7 more

Hi,

Greetings from Starkflow!!

 

We are hiring for a Senior Full Stack Developer for our direct client for a Full Time/Permanent role opportunity.

 

About Client: The Client is an AI SaaS and Cloud Based company, doing Computer Vision and Machine Learning based in Tel Aviv, creating high-end technologies for autonomous systems. They work in several different areas, but their focus is on Asset Inspection development.


Title: Senior Full Stack Developer

Location: Delhi or Bangalore (Remote)

Job Type: Full time

Experience: 2-5+ years

Key Skill-set: MVC 5, .Net Core, C#, MySQL, CSS, HTML, JavaScript - is a must with extensive knowledge of JavaScript, jQuery, HTML, CSS, AJAX, and JSON.

Job Description:

 

Full Stack Developer Responsibilities:

•       Developing front-end website architecture.

•       Designing user interactions on web pages.

•       Developing back-end website applications.

•       Creating servers and databases for functionality.

•       Ensuring cross-platform optimization for mobile phones.

•       Ensuring responsiveness of applications.

•       Working alongside graphic designers for web design features.

•       Seeing through a project from conception to finished product.

•       Designing and developing APIs.

•       Meeting both technical and consumer needs.

•       Staying abreast of developments in web applications and programming languages.


Full Stack Developer Requirements:

•       Degree in computer science.

•       Must have HTML / HTML 5 and CSS work experience

•       Good working knowledge of Bootstrap

•       Knowledge of MVC Patterns & other design patterns.

•       Will be responsible for designing, coding, and modifying websites, from layout to function.

•       Strive to create visually appealing sites that feature user-friendly design and clear navigation.

•       Hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, jQuery, C#, and API.

•       On-time delivery of projects and team coordination is mandatory.

•       Familiarity with databases (e.g. MySQL)

Read more
LetsEndorse
at LetsEndorse
1 recruiter
Monika Shukla
Posted by Monika Shukla
Bengaluru (Bangalore)
1 - 5 yrs
₹4L - ₹10L / yr
skill iconReact Native
skill iconReact.js
We're looking for a skilled and passionate back0end engineer to join our team in Bangalore to work on our exciting social venture to bridge the gap between social change-makers and change-enablers.
An ideal fit would be someone who feels strongly about leveraging technology for community development and believes in the power of network effect.

Qualities:
- Team-player
- Hustler
- Takes ownership of modules
- Must write clean code and create documentation
Read more
Long-term accommodation booking platform
Long-term accommodation booking platform
Agency job
via Merito by Gaurav Bhosle
Pune
5 - 12 yrs
₹45L - ₹55L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
Web applications
Hi

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

We, r, are looking to hire an Director Engineering , who is a thought leader,and a world-class engineer who has a proven record of creating an impact on businessand engineering with little or no help. You will own the technology vision andsignificantly contribute to building the engineering team and culture. You will partner wiith Engineering Manager 2
the product and business teams to understand product features and specifications,translate them into high-level and low-level designs, thereby facilitating the team in building mission critical applications.


Key responsibilities
To build next-generation web applications which are efficient, reliable, and scalable.
Explore and design dynamic and compelling consumer experiences.
Analyze system function and performance requirements to support design
concepts.
Actively participate in design and code reviews to build robust applications and prototypes.
Work closely with Product managers, designers, and the business team to
implement solutions.
Maintain a very high standard of product quality, ensuring a delightful experience for users.
Endorsing upcoming standards, launching, iterating, and making a difference.

Technical Skills
1)4+ years of experience, working with web technologies and building scalable and distributed software products and infrastructure
2)Exposure to complete product development cycles - From inception to production toscaling up, supporting new requirements, re-architectures
3)Sound knowledge of design patterns and practices for writing clean, linted,maintainable, and reusable code
4)Experience in working with both backend and frontend web technologies
5)Experience with infrastructure deployment and maintenance
6)Keeps an eye on new platform and ecosystem changes

Regards
Team Merito

 

Read more
Erisn Software Solutions
Pallavi Rao
Posted by Pallavi Rao
Bengaluru (Bangalore)
0 - 0.5 yrs
₹5000 - ₹8000 / mo
skill iconPHP
MySQL
skill iconCodeIgniter
skill iconJavascript
skill iconHTML/CSS
+1 more
Job Description:

  • Collaborate with the team members to understand the client requirements.
  • Advance coding skills in PHP, HTML, CSS, JavaScript and Scripting language desirable.
  • Must have experience in working on frameworks such as Laravel, CodeIgniter.
  • Write clean and well-structured codes.
  • Produce detailed technical product descriptions.
  • Troubleshoot, test and maintain the core product software along with the databases to ensure strong functionality and optimization.
  • Contribute to all the software development phases.
  • Follow the industry’s best practices for writing clean code.
  • Develop and deploy the latest features that facilitate the relevant tools and procedures if required.
  • Improve the code-base of our products in a significant manner
Read more
LYFBUK SOLUTIONS PVT LTD
Swapnesh Jain
Posted by Swapnesh Jain
Chennai
3 - 6 yrs
₹4L - ₹10L / yr
skill iconReact Native
skill iconNodeJS (Node.js)
Mobile App Development
skill iconJavascript
skill iconReact.js
+7 more
At LYFBUK, we're developing an app where parents can capture their child’s growth story to pass on to them as an heirloom, and where they can find everything they need for a smooth parenting journey, along with a private space to connect with family.

Every parent wants the best for their child.
And we at LYFBUK are committed to helping parents to create the gift of a lifetime for their child, while also covering all their parenting needs.

We are looking for a Tech Lead (React Native/ReactJS & Node.Js) in Chennai, who can lead the development of all the front-end and back-end applications.

We are an early-stage company building our founding team, and we're looking for passionate members to work towards the vision of the company with their own ideas and approaches.

If you're ready to make it big Join Us.
Read more
Main Street
at Main Street
1 recruiter
Teja Dega
Posted by Teja Dega
Remote, Bengaluru (Bangalore)
5 - 8 yrs
₹15L - ₹25L / yr
skill iconRuby on Rails (ROR)
skill iconPostgreSQL
skill iconNodeJS (Node.js)
skill iconHTML/CSS

Main Street is hiring a Full Stack Engineer who will help design our technical architecture and build solutions that help business owners become entrepreneurs. Apply if you are excited about creating a platform for true entrepreneurship. 

 

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

 

Responsibilities:

  • Own the design of the overall architecture of the web application
  • Implement a robust set of services and effective APIs to power the web application
  • Build reusable and manageable code and libraries for future use
  • Optimize the application for maximum speed and scalability
  • Translate UI/UX wireframes to visual elements
  • Develop and handle well-functioning databases and applications
  • Test software to ensure responsiveness and efficiency 
  • Troubleshoot, debug and upgrade software

Experience:

  • Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS and JavaScript
  • Strong experience in driving thought leadership and technical architecture
  • Experience with mentoring juniors in the team

 

You are a fit if :

  • You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
  • You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
  • You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track, and cut scope when needed.
  • You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your  projects on track.
  • You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users and solve real problems for them.

About Main Street:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

  1. Going independent which is risky: no support or direction
  2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well known technology platforms that provides an Uber like simple experience to starting a business

Take a look Main Street's Product walk through https://www.youtube.com/watch?v=teajumhL5DI&;feature=emb_title">here.

 

We're backed by top investors and built a world class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon and OYO.

Read more
Fairfest Media Limited
at Fairfest Media Limited
3 recruiters
Umang Agarwal
Posted by Umang Agarwal
Mumbai
1 - 5 yrs
₹6L - ₹12L / yr
skill iconDjango
skill iconFlask
skill iconPython
Fairfest is an established leader in Indian travel media, with clients from over 60 countries.We are a team of awesome full-stack developers building world-class, ambitious products. We are looking for a Python/Django developers, who have experience building great products or hacking on open source.What you'll do : - Support a growing infrastructure and platform scaling at a fast rate - Writing reusable, testable, and efficient code - Design and implementation of low-latency, high-availability, and performant applications - Integration of user-facing elements developed by front-end developers with server-side logic - Implementation of security and data protectionWhat we look for: - Strong understanding of web fundamentals - Able to integrate multiple data sources and databases into one system - Expert in Python, with experience of at least one Python web framework such as Django, Flask, etc - Able to integrate multiple data sources and databases into one system - Familiarity with asyncio, and event-driven programming in Python - Strong unit test and debugging skillsOur stack: - Microservices-based architecture, multi-tenant architecture built on top of django - Curation and pricing engine using Python, Django DRF, Postgres, Celery, MySQL, and Redis - Real-time interfaces using React, Redux, Typescript - Native Android and iOS apps - Real-time bot platform using Node, Microsoft Bot Framework, MongoDB and React
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos