Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
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We are seeking a talented Senior DevOps Engineer to join our team. The ideal candidate will play a crucial role in enhancing our infrastructure and ensuring seamless deployment processes.
Responsibilities:
- Design, implement, and maintain automation scripts for build, deployment, and configuration management.
- Collaborate with software developers to optimize application performance.
- Manage cloud infrastructure and service.
- Implement best practices for security and compliance.
- Proficiency in NoSQL databases- Knowledge of server management and shell scripting.
- Experience in cloud computing environments.
- Familiarity with .NET framework is a plus.
- Migrate existing cloud infrastructure to Infrastructure as Code (IaC) via tools like Terraform.
- Build out and enhance scalable containerized infrastructure using Kubernetes (k8s) and EKS.
- Assist software engineers with migration of applications to leverage configuration management and configuration as code (CaC) using tools like Docker.
- Configure and optimize CI/CD pipelines to minimize lead time for changes, including pipelines for infrastructure changes.
- Ensure applications and infrastructure are properly instrumented via observability tooling to improve alerting, monitoring, and incident response.
- Recommend infrastructure improvements to ensure architectures are centred around customer needs, and improve overall cloud architecture goals around availability, scalability, reliability, security and costs, and metrics like MTTR, MTBF, etc.
- Automate existing manual workflows and implement controls around them in line with the company's security and compliance goals.
Requirements:
- 10+ years of experience in DevOps or SRE fields, with current experience supporting engineering teams implementing scalable cloud architectures using CaC, IaC, and Kubernetes.
- Strong proficiency w/ AWS (certification required), including expert-level knowledge of cloud networking and security best practices.
- Strong programming and/or scripting experience in languages like Python and bash, including extensive experience with source code management and deployment pipelines.
- Extensive experience leveraging observability tooling for logging, monitoring, alerting, incident management, and escalation.
- Exceptional debugging and troubleshooting ability.
- Familiarity with web application architecture concepts, such as databases, message queues, serverless
- Ability to work with Engineering teams to identify and resolve performance constraints.
- Experience managing cloud infrastructure for SaaS applications.
- Experience leading a major cloud migration (on-premise to cloud, poly-cloud, etc.) preferred.
- Experience enabling a continuous deployment capability in a previous role preferred.
- Demonstrated experience guiding and leading other DevOps, cloud, and software engineers, leveling up technical proficiency and overall cloud capabilities.
Benefits:
- Work Location: Remote
- 5 days working
Roles and Responsibilities:
- Possess complete understanding of individual project or modules within a larger project.
- Guide the software engineers in good programming discipline.
- Multi-task/work on several projects effectively and deliver within timeline.
- Exhibit excellent coding skills, adhering to standards, with minimal defects.
- Integrate software components into a fully functional software system.
- Understand low level designs and adhere to architecture decisions.
- Understand high level designs and participate in architectural discussions.
- Work independently and contribute to the overall delivery.
- Ability to interface 1-1 with the customer. Articulate the work done.
- Implement technical solutions that are proposed by Leads or Tech Specialist to solve real time business problem.
- Exposure to Full stack development or frameworks depending on technology stack.
- Exhibit strong full stack or appropriate framework and platform knowledge and propose solutions to customers.
- Participate and contribute to technical discussions / architecture proposals.
- Work on POCs and ability to present technical solutions.
- Come up with alternative solutions to effectively solve customer problems.
- Certified developers either internally or externally in their area of expertise.
- Takes interest in mentoring juniors and software engineers.
Skills required:
Apex, Visualforce, Lightning Aura, Objects & Fields Set up, Process builder, Workflow rules, Validation rules, Formula Fields, LWC, Flows and Basic Integration experience, HTML, CSS, Javascript, Deployment using Change Set, Using tools like VS code, developer Console, Workbench and Dataloader
Nice to have:
Advanced and complex Integrations, Apex Design patterns
Certifications:
Good to have: PD1 (Platform Developer 1), PD2 (Platform Developer 2) and App Builder
At Primathon, we strive to deliver world-class software for our clients and empower our engineers to become full-stack in technology and provide them 360° experience. We are looking for champions in backend development with experience in NodeJs/Python. You would be working on NodeJs, Python, PostgreSQL, MongoDB, Redis Elastic search, RabbitMq, SQS, Docker, AWS.
Responsibilities and Duties
● Participate in agile software development, prototyping and code reviews
● As a backend engineer, you will work on backend services in Node JS, MongoDB, PostgreSQL, Redis.
● Design, implement and/or use RESTful web services
● Designing database schema
● Writing automation test cases
● Write testable, well-thought-out code within the ecosystem, embracing additional languages and frameworks when appropriate
Required Experience, Skills and Qualifications
● 1+ years of experience as a Backend developer.
● Experience designing, implementing and using RESTful Web Services with Service-Oriented Architecture.
● Knowledge & basic understanding of JavaScript frameworks like React, D3, etc and strong experience working with MVC.
● Solid understanding of version control principles, preferably using Git
● Experience using mocking frameworks, testing frameworks, dependency injection, NoSQL and/or relational databases
● Strong knowledge on how to navigate the vast and quickly evolving collection of open source projects and select the right tool for the job
● Attention to detail and the ability to build reliable, scalable, and flexible software.
Work Experience ** Minimum 2+Years
1. Perform security assessment of web applications, Android, iOS mobile applications, Source Code Review
2. In-depth knowledge of security vulnerabilities not just limited to OWASP Top 10
3. False Positive removal and manual application testing
4. Working exp of Python, Java, .Net etc
5. Experience of using MF Fortify is a must
6. Proactively identify vulnerabilities and recommend fixes
7. Ownership of the tasks, Adapt to technologies/languages/platforms/frameworks of the time
8. Experience in using security tools to carry out manual as well as automated security assessments
9. Experience working with common product flows like payment gateway integration, authentication etc.
10. Client handling exp
11. Should be able to address client queries, work on proposals etc
12. Independent, self-motivated and comfortable working in a fast-paced environment with teams ranging from product to engineering teams
Job Description for Java:
• Experience in JAVA programming and application development using Spring MVC, Spring Boot, Spring Security, Hibernate and Microservices
• Experience in building products with Full stack technologies, with excellent understanding of computer science fundamentals, data structures, algorithms, OOPs and OOA/D
• Experience in MySQL, Mongo dB (or other NOSQL db’s), REST, Web Sockets, JavaScript, Ajax
• Experience with GO a plus
• Experience with one of JavaScript Frameworks (React, Angular, Vue etc.)
• Experience in Rest API development using Spring MVC or Spring Boot
• Able to define, design, implement complex, and scalable systems
• Good team player and communication skills
• Experience with agile development methodologies with Test Driven Development (TDD)
• Experience with Jenkins Setup CI/CD (Continuous Integration / Continuous delivery)
I am looking for Mulesoft Developer for a reputed MNC
Experience: 6+ Years
Relevant experience: 4 Years
Location : Pune, Mumbai, Bangalore, Indore, Kolkata
Skills:
Mulesoft
Experience: 6+ Years
Relevant experience: 4 Years
Location : Pune, Mumbai, Bangalore, Indore, Kolkata
Should have a strong understanding of PHP, MySQL, and WordPress
Should be fluent with OOPS concepts
At least 2 years of WordPress custom development (Theme, Plugins) is a must
Should have experience creating Plugins and themes
Should have exposure on Multisite and Multi-Lingual setup
Should be able to work independently Should be well versed with HTML, CSS, and JS
Experience working WordPress VIP will be a big plus Knowledge of ES6, Angular, React will be a big plus Knowledge/Experience of CI/CD Integrations, will be a plus.
> Fresher or experienced can apply
> work from office ready
> salary upto rs. 3 lpa (purely based on interview)
> face to face interview mode.
- Generating leads by identifying Specific Building Material Manufacturers / Suppliers.
- Meeting or exceeding sales goals.
- Negotiating contracts with prospective clients.
- Preparing weekly and monthly reports with respect to a number of calls, meetings & conversions.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts & following up fulfillment.
- Visiting clients and potential clients on a timely basis to ensure Customer Satisfaction & Subscription Renewals.
- Dual Reporting to Magnate + TSB management at regular intervals and/or when called for.
Candidate Pre Requisites & Qualification Criteria.
- Any Bachelors / Masters Degree with Min Exp of 2 years in Corporate Sales.
- Candidates with their Own Vehicle & Laptop will be given preference.
- Strong WiFi Connection at Residence in case of Future Lockdown(s).
- Candidate must be willing to travel Intra State & Inter-State to Unlock Sales Possibilities.
- Candidates from Real Estate / Building Materials / Concept Selling Backgrounds will be given preference.