Customer / Tech Support Engineer

Experience - 0-4 Yrs (Freshers are also welcome)

Job Location - Bangalore Airport

Work Mode - Work from Office

Shifts - Rotational Shifts

Work days - 6 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview 

3) Virtual/In-person L2 interview

4) HR Discussion

Job Description 

As a Customer Success Executive, you will be the face of our payment solutions at one of the busiest airports in India. You will ensure that every merchant—from luxury boutiques to food outlets—enjoys a seamless payment experience. Your primary responsibility is to maintain the health of our POS/EDC terminals and tablets through proactive daily visits and rapid technical support.

Key Responsibilities

• Be the Face of the Company: Walk the airport terminal daily to visit your assigned shops. Make sure store managers know you and trust you to help them.
• Fix Tech Issues on the Spot: If a credit card machine (POS) or tablet isn't working, fix it immediately so the shop doesn't lose sales.
• Problem Solver: If you can’t fix a machine yourself, report it to your boss right away so a replacement can be sent.
• Maintenance Checks: Regularly check all devices to make sure they are charged and connected to the internet before the airport gets busy.
• Help & Mentor: Show shop staff how to use the machines correctly and how to fix simple internet or paper jam issues.
• Keep Records: Keep a simple daily log of which shops you visited, what you fixed, and what the shop owners are saying about the service.

Requirements:

• Education: Graduate in any stream (Technical diplomas or IT backgrounds are a plus).
• Experience: 0–3 years in field support, retail operations, or customer success. Experience with POS/EDC hardware is highly preferred.
• Communication: Fluent in English and Hindi. Knowledge of Kannada is a significant advantage for local coordination.
• Flexibility: Must be willing to work in rotational shifts (including morning, evening, and night shifts) to support 24/7 airport operations.
• Physical Stamina: Comfort with extensive walking and standing, as the role requires visiting multiple outlets across large airport terminals.
• Problem-Solving: A "customer-first" mindset with the ability to remain calm and professional in a fast-paced environment.

CTC: 15 LPA to 21 LPA

Exp: 5 to 8 Years

Mandatory

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analysts

Ideal Candidate:

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

If interested kindly share your updated resume on 82008 31681

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

As a Frontend Developer, your responsibilities will include:

• Developing new user-facing features using React.js and integrating with backend services.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a broad spectrum of web-capable devices and browsers.

Key Performance Indicators:

• Efficiency and quality of the code developed.
• Adherence to project timelines and delivery milestones.
• Positive stakeholder feedback on usability and design.
• Continuous improvement and adoption of best practices in frontend development.

Prior Experience Required:

• Minimum 3+ years of experience in frontend web development.
• Proficient in JavaScript, including DOM manipulation and the JavaScript object model.
• Extensive experience with React.js and its core principles.
• Strong proficiency in HTML5, CSS3, and modern frontend development tools.
• Experience with popular React.js workflows (such as Redux).
• Familiarity with newer specifications of EcmaScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Good understanding of RESTful APIs and modern authorization mechanisms (e.g., JSON Web Token).
• Good to have: Experience with TypeScript and Next.js.

Location:

Hyderabad

Collaboration:

The role involves working closely with backend developers, UI/UX designers, and project managers to deliver seamless, high-quality web applications.

Salary:

Competitive, based on experience and market standards.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written, is required.

Other Skills:

• Excellent problem-solving skills.
• Looking for perfection in development
• Taking Ownership and Accountability in a fast-paced environment.
• Proficiency in code versioning tools, such as Git.
• Knowledge of modern frontend build pipelines and tools.
• Experience with responsive and adaptive design.

Additional Requirements:

• Portfolio of previous projects that demonstrates expertise in frontend development.
• Familiarity with agile methodologies.
• Strong teamwork skills, with the ability to collaborate effectively with colleagues and clients across diverse teams.

Employer:

About RaptorX

RaptorX is a fintech startup focused on redefining fraud detection and prevention in real time for banks, financial institutions, and digital platforms. Backed by top-tier investors, including senior technology leaders from Google, Microsoft, and Peak XV Partners, RaptorX leverages advanced AI models for anomaly detection, and high-throughput architecture to stay ahead of sophisticated fraud patterns.

• Build reports/dashboards in accordance to the user requirement and test/deliver as per the project plan.
• Provide estimates and contribute to defining timelines and project plans
• Support requirements gathering of the end-to-end solution development for SAP BW/4/HANA report development.
• Provide business expertise and best practice advise for Analysis for Office (AFO) tool
• Provide subject matter advice in the development of BW/4HANA Deliverables.​
• Assist project team with draft of functional specifications for Standard SAP BW/4HANA data models and views.​
• Support technical configurations, and build of the application, source management, change management and/or technical delivery components.​
• Work with project management to document and communicate risks and issues.  
• Read data from multiple data sources and transform, enrich, and aggregate data for an efficient presentation in an enterprise environment
• Work with onshore, offshore and 3rd party development teams to ensure coding, testing, debugging, and implementation activities are completed as required
• Ensure alignment to Sun Life SDLC and internal standards and compliance
• Transition projects and enhancements to Operations
• Support our operational team as needed with problem analysis, resolution, escalation, and reporting
• Collaborate closely with our internal teams (e.g. data architects, designers, business to business, business intelligence/reporting, server management, etc.) to deliver solutions for business needs.

Job Responsibilities

1) Capable of editing with the ability to meet tight deadlines.

2) Edit marketing, promotional video edit, and location-style videos.

Animation and motion graphics creation through After Effects,

3) Edit high-quality short-form and long-form video projects.

4) Work collaboratively with other video content team members and developers to complete department goals.

5) Marketing video, explainer video, and stock-gathering content.

6) Create multiple theme videos down to cohesive marketing pieces with b-roll storytelling.

Basic Qualifications And Skills

1) Bachelor’s degree required

2) Must be proficient with (After Effects, Premiere Pro, Photoshop, Illustrator

3) Archive video projects through various linear editing platforms according to department standards.

Location

DBS Business center, Bengaluru, Karnataka-560052

Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.