Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
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Job Description: Client Solutioning/Client Acquisition/ Key Account Management
Position: Sales Consultant
Location: Anywhere in India
Type: Full-time
About Us:
At Brainayan, we’re dedicated to empowering organizations through innovative learning
and development (L&D) solutions. We’re seeking a results-driven Sales Consultant with
a proven track record in selling HR tech, training solutions, or SaaS products, and a
deep understanding of the L&D landscape. If you thrive in a fast-paced, entrepreneurial
environment, excel in relationship-building, and have a strong network among HR and
L&D leaders, we’d love to connect with you!
Key Responsibilities:
End-to-End Sales Process Management:
• Own and lead the entire sales cycle from prospecting and lead generation to
contract negotiation, closure, and post-sale follow-up.
• Drive toward achieving and exceeding annual sales targets.
Solution Selling:
• Assess client needs and position our training solutions and HR SaaS oNerings as
strategic business solutions tailored to address specific challenges.
• Leverage knowledge of People Development to recommend high-impact learning
solutions.
Market Insights:
• Stay updated on the latest L&D and HR tech trends to advise clients eNectively
and tailor our oNerings.
• Utilize insights to make informed recommendations and diNerentiate
Brainayan’s solutions.Client Relationship Management:
• Build, nurture, and maintain strong, trust-based relationships with clients to
ensure satisfaction and foster long-term partnerships.
• Maintain an active network of HR and L&D leaders and expand this network to
drive new business opportunities.
CRM Utilization:
• Use CRM tools for managing the sales pipeline, forecasting, and reporting on
sales metrics, ensuring a data-driven approach to sales management.
Collaborative Approach:
• Partner closely with cross-functional teams, including marketing, product
development, and customer success, to deliver optimal solutions and an
outstanding client experience.
Problem Solving:
• Adopt a consultative, customer-centric approach to address client challenges,
proposing creative solutions that deliver measurable business outcomes.
Qualifications:
• Experience: 3-5 years of experience in selling HR tech, training solutions, or
SaaS products, with a strong preference for candidates with a background in L&D
or HR tech sales.
• Sales Track Record: Demonstrated success in managing the full sales process
from lead generation to deal closure, with a history of meeting or exceeding
annual sales targets.
• Industry Knowledge: Deep understanding of training solutions, L&D trends, and
HR SaaS models; a background in People Development is a significant
advantage.
• Networking Skills: Existing network with HR and L&D leaders is a plus, allowing
for quick connections and potential leads.
• Skills: Exceptional communication, negotiation, and presentation skills;
proficiency with CRM tools for eNective pipeline management.
• Self-Motivated: Ability to work independently in a fast-paced, startup
environment, bringing a proactive, entrepreneurial spirit to the role.
• Problem Solving: Strong analytical and problem-solving abilities, with a focus
on creating value for clients.
What We OQer:• Competitive Compensation: Competitive salary along with performance-based
incentives.
• Growth Opportunities: Professional development opportunities in a vibrant,
collaborative work environment.
• Innovation Exposure: Direct experience with cutting-edge L&D and HR
technologies.
If you’re passionate about L&D, skilled in solution-based sales, and eager to make an
impact in a growing, forward-thinking organization, Brainayan could be the right fit for
you. Join us in transforming the way organizations develo
Join our dynamic team to provide advanced technical support for global HPE customers. We’re looking for a Linux Engineer with 5-7 years of experience who is passionate about solving complex technical issues and providing superior customer solutions. If you have a strong Linux background and thrive in a high-risk, mission-critical environment, this could be your next exciting career move!
Key Responsibilities:
- Provide technical support through phone, email, or remote sessions
- Troubleshoot and resolve issues related to Linux systems
- Perform proactive problem management and root cause analysis
- Manage escalations and provide leadership during crisis situations
- Apply patches, conduct security updates, and manage configurations
- Lead or participate in customer and internal projects, including Change Management, Incident Management, and Disaster Recovery planning
- Create and maintain Standard Operating Procedures (SOP) for smooth operations
- Collaborate with global teams to solve complex issues and deliver high-quality service to customers
- Maintain case documentation, meet SLA timeframes, and contribute to operational metrics
Technical Skills:
- Proficient in all flavors of Linux (installation, configuration, troubleshooting, administration)
- Experience with Redhat Satellite/Oracle Linux Ksplice
- Strong understanding of networking, Cluster Services, Oracle RAC clusters, SAN technologies, and HP Blade/Rackmount servers
- Knowledge in vulnerability assessment, security patching, and disaster recovery
- Experience in HP Service Guard cluster on RHEL
Non-Technical Skills:
- Strong written and verbal communication
- Excellent customer relationship management and teamwork
- Ability to lead technical escalations and crisis management
- Demonstrated commitment to delivering high-quality solutions
Eligibility:
- Bachelor’s degree in Engineering (or equivalent)
- Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL preferred
- Flexibility to work in a 24x7 support environment
In this role, you will:
- Oversee and manage the project pipeline, ensuring alignment with business objectives and resource availability.
- Collaborate with Sellers, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
- Act as a bridge between Sellers and the Professional Services team, ensuring seamless communication and alignment of project & services objectives.
- Maintain close communication with the sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
- Help the Resource Managers make informed resourcing decisions based on the project pipeline, optimizing team capabilities and project requirements.
- Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
- Analyze metrics and key performance indicators within the Professional Services team, identifying trends and areas for improvement.
- Drive the creation of Standard Operating Procedures (SOPs) for the Professional Services function, seeking opportunities for process improvement within the delivery workflow.
- Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
What you should have?
- The street smart way to drive
- SaaS company experience
- It is essential to have good English communication skills.
- It would be preferable to have 2 to 8 years' experience in an Operations or similar role. Experience with SaaS and Customer Service is a plus.
- Hands-on experience with Salesforce or other CRM tools..
- Having experience with reporting tools and knowledge of CPaas, Firewall
- Action-oriented and excellent interpersonal skills
- Collaborative skills across departments.
Should be CA qualified, or an MBA Finance, similar & relevant qualification, Big4 experience preferred
Work Experience : 3-5 years of relevant experience required.
Salary Range 6-8LPA
Financial Reporting:
•Management Accounting, Reconciliation, Intercompany Reconciliation, accounts payable and receivable
•Ensure that all tax returns, tax declarations, and other required reports are submitted accurately and on time, management of Companies Act Compliances
•Responsible for oversight and providing guidance to core activities such as: fixed asset management, taxation
•Compliance with federal, state, and local legal requirements
•Responsible for preparation of monthly performance decks, sales and other reporting requirements
Hands on QuickBooks, Excel, VBA
We are looking "SAP CPI/PI/PO" for Reputed Client @ Chennai Permanent Role.
Experience: 3-8 Yrs
• Should have worked on at least 2 integration projects with SAP Cloud Integration CPI
• Prefer work experience on developing CPI flows to integrate with Cloud for customer, Hybris /commerce cloud, SuccessFactors, S4HANA & MDG.
• Experience on Groovy scripts, Java, XSLT .
• Should have worked on implementations with complex mappings and different adaptors like OData, SOAP, SF, IDoc, SFTP, Process Direct, JMS etc
• Expert in operate and monitor integration scenarios and worked with Cloud monitoring tools.
• Experience on integrating Cloud systems with on premise S4HANA and Database systems.
• Worked with API Management and API Gateways for secure connectivity.
• Extensive knowledge and experience on packaged content / OOB and customizes the standard artifacts.
• Able to configure SAP PI/PO adapters like SOAP, IDOC_AAE, Proxy, RFC, REST, JDBC, SFTP, AS2, EDI Separator.
• SAP PI/PO integration experience on XI CONTENT objects and Enterprise services provided by SAP.
• Good in JAVA, UDF, custom adapter module developments.
• Extensive knowledge on SAP PI/PO NWA, Issue analysis, Error handling & Performance tuning.
• Knowledge on BTP is an added advantage.
• Team player, good communication skills.
1. Work on generating and nurturing leads for the organization using different marketing channels
2. Generate new leads using LinkedIn Sales Navigator and send InMail to potential prospects
3. Build and cultivate prospect relationships by initiating communications and conducting follow-up contacts to move opportunities through the sales funnel
4. Work on doing regular follow-ups with clients over LinkedIn and email
5. Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels
6. Organize and keep the lead status updated in the CRM software
7. Understand the pain points faced by the prospects during communication and identify if they're looking for specific features
8. Check for competitor products mentioned/used by leads and prospects during communication and the intent behind using them
Who can apply:
1. Interpersonal & communication abilities
2. Good knowledge of internet searching, profile/data searching
3. Strong communication skills are indispensable for lead generation
4. Computer literacy
5. A street-smart candidate
6. Amazing research skills
7. Basic knowledge of lead-generation tools will be a plus
About the Company
Blue Sky Analytics is a Climate Tech startup building an API-based catalogue of Environmental Datasets by leveraging Satellite data, AI, and cloud. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental datasets spanning water, land, heat, and more!
We are looking for a Climate and Sustainability Associate. You will be reporting to the Strategy Lead and help Blue Sky scale and grow. Come save the planet with us!
Your Role
- Drive innovative & high-impact long-term partnership constructs.
- Navigate internal & external stakeholders to run the partnership discussions end to end; including identifying the right opportunities, framing win-win structures, negotiation, and closure.
- Execute the roadmap, execution plans, and success measurement for various opportunities
- Execute the existing & new partnerships at Blue Sky.
- Create and maintain an engaging relationship with existing partners.
- Ideate and execute innovative co-marketing initiatives with existing and new partners to grow our brand value in the ecosystem.
- Developing relationships within and outside the industry to explore opportunities and growth for BSA.
Requirements
- 1+ years of experience in business or executive roles or relevant roles.
- Self-starter and high degree of motivation to go above and beyond the task at hand.
- Exceptional problem-solving skills - demonstrated ability to structure complex problems, develop solutions.
- Strong people/ Stakeholder management - This role requires deep linkages throughout the organization including marketing, tech, and content.
- Strong presentation skills, especially related to building compelling PowerPoint presentations.
- Extremely proactive and organized with a bias toward action.
- Excellent critical thinking, customer empathy, and business judgment
- Highly articulate with strong verbal and written communication skills.
- Ability to multitask and effectively prioritize in a fast-paced and rapidly changing environment.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension-free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
- Design, develop and maintain automation framework, system, and functional test suites and contribute to Database platform development
- Test the product for performance, resiliency, security, scalability, and reliability.
- Fix defects identified via testing in the Database platform
- Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioral characteristics of the products you test.
- Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
- Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
- Develop and contribute to internal and external knowledge bases. Be a champion for our customers.
- Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You’ll Need
- Sound knowledge of C/C++ and Java programming languages.
- Sound knowledge of JDBC APIs.
- Sound knowledge of Data Structures and concurrent programming.
- Strong troubleshooting and testing skills.
- Sound knowledge of Distributed System Architecture and distributed processing.
- Good in Shell / Python scripting.
- A minimum of five years in SDET or development profile with BS or MS in CS or equivalent technical degree.
- Highly desirable skills
- Knowledge of database internals (concurrent B-tree access, transactions, recovery, query processing).
Nice to have:
- Familiarity with Big Data Ecosystem landscape. Like Kafka, Spark, Presto.
- Familiarity with ORM technologies like Hibernate, Django, etc.
**Requirements**
- 3-5 years experience in backend development, preferably on JavaScript
- Experience in JS based frameworks such as NodeJS, ReactJS, TypeScript
- Solid understanding of OOPS , RDBMS , NoSQl databases and concepts
- Familiar with building web applications and hosting.
- Should be aware of Unix based OSes, and be able to manage command line scripting and other shell commands.
- Exposure to cloud service SDKs and hosting on platforms such as AWS or Azure
- Conversant with standard enterprise Design patterns.
- Practices to keep the code DRY(dont repeat yourself) and readable.
- Experience working with third-party integration tools and platforms
- Strong familiarity with source control systems
JD:
Your role will include:
- Writing and testing your code, innovating and contributing towards increasing the value delivered by your team.
- Setting a high bar through your design, development, analysis and deployment activities
- Understanding and participating in evolving the architecture of our products.
- Keeping up-to-date with new technologies, best practices, and work on optimizing the tooling and automation.
- Understanding the latest development and engineering paradigms like Scrum/Agile/TDD/BDD/DDD etc.
You have experience with the following:
- Strong experience of leading and being part of technical teams preferably following agile methodology.
- Strong technical background with ability to provide technical guidance to other team members.
- Knowledge of microservices and must have experience of implementing a few microservices by the least.
- Knowledge of API driven platform development & Software Integration.
- You have hands-on experience in building secure, high-performing and scalable systems in Java.
- Exposure to JVM based languages like Java, Scala, Clojure.