Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
Similar jobs
Roles and responsibilities:
- Good understanding of QA methodology, automation expertise and ability to code.
- A keen understanding of the latest trends and their role in a commercial environment is needed.
- Develop, Execute the test cases and Report Bugs
- Send regular status reports, on bugs and functionality, tested
- Record test results, screenshots, etc. (failed ones)
- Create the test report and Conduct post-testing clean-up
- Run the regression tests
- Suggest fixes, identify functional problems and document technical issues and solutions
- In-depth knowledge of the SDLC as well as various software testing methodologies.
- Perform Functional/Black box testing, SQL queries, and Data Analysis.
- Using Bug tracking (Trello/JIRA), Project Tracking and SVN software produced various reports/metrics.
- Support the testing phase (system testing, SIT, UAT, non-regression testing) and ensure quick turnaround of defect fixes.
- You will participate in design and specification reviews, and use this information to design test plans.
- Manage and communicate regular updates on project status like work completed, work in progress, next steps, risks, mitigation, quality to QA manager and stakeholders.
- Present complex technical ideas (both written and verbal), anticipate potential objections and persuade others to adopt the most appropriate view.
- Establish an end-to-end view and capture all key requirements. establish clear functional and non-functional requirements like capacity, availability, and response times.
- Ensure that all requirements are 'testable' and agree on test strategy with the business and test team lead.
Requirements:
- Bachelor’s/ MCA/ M. Tech. from a reputed college.
- Experience in Automation testing is preferred.
- Experience in testing various applications, services, and user interfaces
- Experience in test automation and creating repeatable, maintainable, automated
- test suites
- Experience managing a team of QA Engineers
- Experience in communicating with clients
- Understanding of test-driven development
- Understanding of software development lifecycle and best practices
- Understanding of Agile and Waterfall processes
- Understanding of user interface design
- Strong knowledge of software quality assurance best practices & methodologies
- Familiarity with various defect management systems
Minimum two year of experience in React is required for this position.
- Responsible for requirements understanding, propose architecture, detailed design,
- development and timely deliverables with the highest quality standards.
- We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.
- This person should have worked in Enterprise class product from scratch.
- Start-up experience would be highly desirable.
- Tech Stack: React.js, HTML, CSS, AWS, MySQL, Razor Pay, Google Analytics, SEO, Dev Ops, CI/CD Pipeline
• Working with the technical manager, understanding requirements, documents, and
develops with clean and maintainable code, and works with members to foster growth
within the team.
• Analyses, designs, programs, resolve bugs, supports, and modifies software for
enhancements and/or new feature development.
• Estimates work based on requirements.
• Develop user interface components and implementing them following well-known
React.js workflows (such as Redux), React hooks, react-router with Javascript ES6.
• Develop and maintain excellent React Native applications with clean code.
• Optimizing components for maximum performance.
• Work with modern tools like Jira, Git, Google Docs, etc
• Highly motivated, enthusiastic, and self-learner.
• Partnering with others to solve problems quickly and efficiently
Qualifications
• BE / B.Tech / MCA
• 5 – 8 years of experience in Front-end development.
• Expertise in HTML5, CSS, React Js / JavaScript (ES6), DOM manipulation and
the JavaScript object model.
• Experience with popular React.js workflows (such as Redux)
• Experience working with ReactNative and understanding of ReactNative best
Practices would be added advantage.
• Proficient understanding of code versioning tools, such as Git
• Basic understanding of CSS pre-processing platforms, such as LESS and SASS
• Familiarity with RESTful APIs
• Having knowledge of Unit-Test/Java/Spring will be an added advantage
• Knowledge of modern authorization mechanisms, such as JSON and Web Token
• Demonstrates deep expertise in specific coding concepts and/or languages,
• especially around modern application architectures.
• Experience with web applications that use responsive design to better support mobile
browsers
We are more interested in what you CAN DO than your location, education, or
experience levels.
Location- Anywhere in India with remote working (Base location Mumbai/Pune)
Send us your code samples / GitHub profile / published articles if applicable.
- 6 to 9 yrs You can write backend code using primarily Java
- You can contribute to frontend code stack in ReactJS or other Javascript framework
- front-end technologies (ReactJS /AngularJS) experience
- 3+years of experience with web application development
- 3+ years of database experience
- 3+ years of Webservices or API Development experience
- 3+ years of experience with Java development
- Web Framework experience with Spring MVC
- Strong work experience with Java, Spring Boot, Microservices, MongoDB
- Web UI experience with CSS, AJAX, JavaScript, Bootstrap, AngularJS / ReactJS
- Familiarity and working knowledge Docker, Jenkins
- Database and caching experience, SQL and NoSQL (SQL, Postgres)
Requirements:
- At least 2+ years of Handson in developing solutions on Microsoft Azure Platform
- 5+ years of industry experience designing and developing enterprise scale services & platforms
- 5+ years of experience in C# with solid analytical, debugging, and problem-solving skills
- At least 1.5 year of hands-on experience with React JS/ Typescript /Bootstrap/Angular related frameworks
- At least 3+ Year Hands on in Relational Database SqlServer/ Azure SQL.
Sr. Finance Manager is a diverse and challenging position with its broad scope of responsibilities and high accountability. You will play a central role in driving insights which would form the basis for key strategic and business decisions. This role will be a precursor to several long-term exciting opportunities within the organization.
Responsibilities:
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources
- Drive product launches
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Act as a product evangelist to build awareness and understanding
- Represent the company by visiting customers to solicit feedback on company products and services
Requirements:
- Proven work experience in product management or as an associate product manager
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem solving skills and willingness to roll up one’s sleeves to get the job
- Skilled at working effectively with cross functional teams in a matrix organization
- Excellent written and verbal communication skills
- MS/BS degree in Computer Science, Engineering or equivalent preferred
We are looking for individuals who have the following skillset:
- Adaptable and flexible
- Problem-solving skills
- Detail orientation
- Ability to establish strong client relationship
- Agility for quick learning
Nice to haves:
- Exceptional written and verbal communication skills
- Ability to multitask and work on a range of requirements.
- Experience in analysing very large, complex, multi-dimensional data sets.
- Penchant for business, curiosity about numbers, persistence to work with data and passion for uncovering insights out of that
- Responsible to create and manage iOS Application for both iPhone and iPad using APIs, Third Party SDKs
Required – Swift (MVVM), Objective-C
Sunday Mobility is hiring for Angular Developer....
Experience: 3 to 5 years
Skills:- Angular 2+, HTML, CSS, Javascript , typescript, git
Notice period- Immediate to 30 days
Immediate Joiners Preferred
Nactus is at forefront of education reinvention, helping educators and learner’s community at large through innovative solutions in digital era. We are looking for an experienced AI specialist to join our revolution using the deep learning, artificial intelligence. This is an excellent opportunity to take advantage of emerging trends and technologies to a real-world difference.
Role and Responsibilities
- Manage and direct research and development (R&D) and processes to meet the needs of our AI strategy.
- Understand company and client challenges and how integrating AI capabilities can help create educational solutions.
- Analyse and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards.
Skills Required
- Knowledge of algorithms, object-oriented and functional design principles
- Demonstrated artificial intelligence, machine learning, mathematical and statistical modelling knowledge and skills.
- Well-developed programming skills – specifically in SAS or SQL and other packages with statistical and machine learning application, e.g. R, Python
- Experience with machine learning fundamentals, parallel computing and distributed systems fundamentals, or data structure fundamentals
- Experience with C, C++, or Python programming
- Experience with debugging and building AI applications.
- Robustness and productivity analyse conclusions.
- Develop a human-machine speech interface.
- Verify, evaluate, and demonstrate implemented work.
- Proven experience with ML, deep learning, Tensorflow, Python
Key Qualifications:
-
2+ years of work experience in full-stack development
-
Experience with IoT platforms would be a plus
-
Proficiency in:
o Data Structures and Algorithms, Bit Manipulation, Time vs Space Complexity, Linux/Unix o Object-oriented programming using languages such as Java/Python
o Server-side languages: Python (Flask) or Node.js
o Font end languages and libraries: HTML, CSS, JavaScript, XML, jQuery
o Database technology: MongoDB(preferred), PostgreSQL
o JavaScript frameworks: ReactJS(preferred) or Angular or Vue o Developer Tools: Git, Docker, Postman
o Cloud services: AWS (EC2, S3, Lightsail)
• Familiarity with:
o Pytest, Chrome Debugger, Heroku, AWS (Lambda, ECS, EKS), CI/CD, Apache or Nginx
Server, Redux, GraphQL APIs, Firebase
Role:
-
Work with development teams and product managers to ideate software solutions using software engineering.
-
See through a project from conception to finished scalable product.
-
Work with UI/UX designers for web design features
-
Build the front-end website architecture through appealing visual design
-
Design user interactions on web pages
-
Develop back end website applications
-
Design and develop APIs
-
Design and create client-side and server-side architecture
-
Develop and manage well-functioning databases and applications
-
Ensure cross-platform optimization and responsiveness of applications
-
Test product to ensure responsiveness and efficiency
-
Troubleshoot, debug and upgrade product
-
Create security and data protection settings
-
Write technical documentation
-
Work with data scientists and analysts to improve software
-
Stay abreast of developments in web applications and programming languages.
Education:Bachelor’s degree in computer science, engineering or equivalent experience.
Soft Skills:
-
Strong communication skills with an ability to voice opinions and share his/her ideas succinctly.
-
Ability to communicate technical concepts and solutions at a level appropriate for technical and non-technical audiences.
-
Passion for self-improvement and self-teaching
-
An analytical mind and an eye for attention to detail
-
Proactivity & curiosity