Customer / Tech Support Engineer at "Cloud-based SAAS company " · Remote only · 2 - 13 years · ₹7.5L - ₹15L / yr · Remote only · Posted 11 Jul 2021
Python
GitCustomer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
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About Knowlathon
Knowlathon is a leading Learning and Advisory Solutions company founded in Pune in 2013, with a strong presence across India and an expanding global reach. With a network of partners across America, Europe, the Middle East, Africa, and Asia, Knowlathon has established itself as a trusted partner for organizations and IT professionals seeking to stay ahead in a rapidly evolving digital landscape.
The company specializes in empowering professionals through globally recognized certifications, including ITIL, PMP®, AWS, Cybersecurity, and DevOps. Its training approach is rooted in hands-on learning and practical application, ensuring that learners gain not just knowledge, but real-world skills that drive performance and career advancement. Recognized as a PeopleCert Silver Partner and accredited by PMI®, ISACA®, EXIN, and PECB. Knowlathon upholds the highest standards of quality and excellence in professional training. Guided by its philosophy—Learn, Certify, Grow, and Repeat—Knowlathon is committed to fostering continuous learning, enabling career progression, and delivering meaningful, measurable outcomes for both individuals and organizations.
Position: Business Development Executive
Job Description: We are seeking highly motivated and results-driven Lead Generation Executives to join our team. The successful candidates will be responsible for generating high-quality leads through various channels, building relationships with potential clients, and collaborating with the closure team to convert leads into opportunities.
Key Responsibilities:
- Generate high-quality leads through cold calling
- Build and maintain relationships with potential clients
- Collaborate with the closure team to convert leads into opportunities - Meet and exceed monthly defined targets
- Continuously update and maintain CRM.
Requirements:
- 0-2 years of experience in inside sales & lead generation (Freshers are encouraged to apply)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and problem-solving skills
Experience: 0-2 Years (Freshers are encouraged to apply)
Vacancies: 9
Work Mode: Work from Office
Compensation & Benefits: Salary Range: ₹2,50,000 – ₹3,00,000 per annum (plus incentives, perks, and additional benefits)
Address:- Knowlathon IT Services Pvt Ltd 801, 8th Floor, Platinum 9, Sus–Pashan Bridge, Baner, N.I.A., Pune, Maharashtra, India, 411045
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- In-depth experience with .NET framework and .NET Core.
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NextJs (Next.js)Looking for Lead Frontend Developer Bangalore to join a team of rockstar developers. The candidate should have a minimum of 4+ years. of experience in React.js.
There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).
Company Background - CodeVyasa is a Software Product-Engineering and Development company that helps Early-stage & Mid-Market Product companies with IT Consulting, App Development, and On-demand Tech Resources. Our Journey over the last 3 years has been nothing short of a roller-coaster. Along our way, we've won some of the most prestigious awards while driving immense value to our customers & employees. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024
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- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
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- Good problem-solving and analytical skills.
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- Implement new sourcing methods
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SurveySensum is becoming a great tool to not only capture the feedbacks but also to extract some useful insights with the quick workflow setups and dashboards. We have more than 7 channels through which we can collect the feedbacks. This makes us challenge the conventional software development design principles. The team likes to grind and helps each other to lift in tough situations.
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Full Stack Developer - Averlon