Cutshort logo
"Cloud-based SAAS company " logo
Customer / Tech Support Engineer
"Cloud-based SAAS company "
Customer / Tech Support Engineer
"Cloud-based SAAS company "'s logo

Customer / Tech Support Engineer

at "Cloud-based SAAS company "

Agency job
2 - 13 yrs
₹7.5L - ₹15L / yr
Remote only
Skills
Technical support
Tech Support
Customer Support
skill iconPython
SQL
Shopify
Magento
HTTP
RESTful APIs
JSON
skill iconGit

Customer / Tech Support Engineer JD

 

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

What You’ll Do:

  • Participate in requirement, design discussions, and come up with solutions according to functional specifications
  • Develop in-depth product expertise as a master Fulfil user and teacher
  • Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
  • Technical support and troubleshooting production issues and solution implementation
  • Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
  • Identifying and resolving application issues, providing feedback for product improvements and overall direction
  • Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
  • Involved in other programming and documentation including API references, guides, and tutorials
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

Requirements

We’re Looking for Someone With:

  • Demonstrated proficiency with Python and SQL
  • Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
  • Ability to adapt and write high-quality code that will be peer-reviewed.
  • Familiarity with code versioning tools like GIT.
  • Experience in working with web services i.e. HTTP, REST, JSON
  • Superior interpersonal and customer support skills to provide excellent service

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

CodeDecoders
Kunal Jain
Posted by Kunal Jain
Ahmedabad
1 - 2 yrs
₹5L - ₹7L / yr
skill iconNextJs (Next.js)
skill iconReact.js
skill iconPostgreSQL
skill iconExpress
skill icontailwindcss

Responsibilities:

  1. Design, develop, test, & maintain full-stack applications using React.JS, NextJS, Express & PostgreSQL on AWS.
  2. Hard worker and self-learner
  3. Fintech background helps
Read more
Kapadvanj, Gandhinagar
3 - 6 yrs
₹3L - ₹5L / yr
Human Resources (HR)
HR GENERALIST
PLANT HR
PAYROLL
Payroll Management
+3 more

Position: HR Executive - Male

Location: Kapadvanj, Gujarat

Experience: 3-6 year in manufacturing plant (Prefer in building material)

salary: 30-35k

industry: Building material


candidate must have experience in manufacturing plant in generalist HR.

Must have experience in payroll,

good communication skill, presentable smart.


mail updated resume with curent salary-

emal: etalenthire [at] gmail [dot] com

satish; 8851O 1816 2

Read more
Consulting, Outsourcing, and Technology Services company
Consulting, Outsourcing, and Technology Services company
Agency job
via Jobdost by Saida Pathan
Mumbai, Thane
4 - 9 yrs
₹5L - ₹6L / yr
skill iconFlutter
skill iconReact Native
skill iconGo Programming (Golang)
Xamarin
skill iconJavascript
+10 more

Requirements / Experience:

  • Min 4 Years of Experience
  • Experience in cross-platform mobile software development (Android/iOS) using technologies such as React Native, Flutter, GO/ Golang, Xamarin, Blazor, JavaScript, TypeScript, Dart, C#
  • Familiarity with API Development (REST, Web API, WCF, SOAP)
  • Experience with full-lifecycle design, development, and testing of critical business applications
  • Good problem-solving skills with attention to detail
  • Strong verbal, written, interpersonal, and organizational skills
  • Ability to work independently and in a team environment
  • Ability to multi-task effectively
  • Reliable, highly motivated, with a positive attitude
  • Experience with MsSQL, MariaDB
Read more
Zingworks LLP
at Zingworks LLP
1 recruiter
Jignesh Jain
Posted by Jignesh Jain
Sadashiv Peth, Pune, Pune
1 - 3 yrs
₹1L - ₹9L / yr
English Proficiency
LinkedIn
Email Marketing
Structured cabling
Lead Generation

Position Brief:

We are seeking a highly motivated and skilled Lead Generation Specialist to join our team. The ideal

candidate will be responsible for researching and identifying potential leads, qualifying them, and initiating

outreach campaigns to generate interest and ultimately drive sales opportunities. This role requires a

strategic thinker who can leverage various tools and techniques to uncover valuable leads and nurture them

through the sales funnel.

Key Responsibilities:

 Research and identify potential leads through various channels such as online databases, social media

platforms, industry events, and networking.

 Utilize tools and techniques to gather relevant data and insights on target companies and individuals.

 Develop and implement lead generation strategies to attract and engage prospects.

 Conduct outreach campaigns via email, phone calls, and other channels to qualify leads and initiate

contact.

 Collaborate with sales and marketing teams to align lead generation efforts with business objectives.

 Track and analyze key metrics to measure the effectiveness of lead generation activities and optimize

strategies accordingly.

 Maintain accurate records of leads and communication activities in excel or relevant CRM software.

 Stay informed about industry trends, market dynamics, and competitor activities to identify new

opportunities for lead generation.

Qualifications:

 Bachelor’s degree in marketing, Business Administration, or a related field.

 Strong research and analytical skills with the ability to gather and interpret data effectively.

 Excellent communication and interpersonal skills, with the ability to engage with prospect

professionally.

 Self-motivated and results-oriented with a passion for driving business growth.

 Ability to work independently as well as collaborate with cross-functional teams.

 Detail-oriented with strong organizational and time management skills.

For experienced additional requirements:

 Proven experience in lead generation, preferably in a B2B environment.

 Familiarity with CRM software and other lead management tools.

Read more
Service Pack
Alice Preetika
Posted by Alice Preetika
Hyderabad
0 - 2 yrs
₹4L - ₹5L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
Use your knowledge of JavaScript, CSS, HTML, and other web scripting languages to integrate ReactJS and other JavaScript library functions into front-end applications or websites.
Read more
Leading Bank
Leading Bank
Agency job
via Qrata by Prajakta Kulkarni
Mumbai, Navi Mumbai
9 - 13 yrs
₹20L - ₹40L / yr
Product Management
Product development
Product Strategy
Product Lifecycle Management (PLM)

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

 

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

 

Reporting to: Product Head                                                                           Location: Mumbai

Read more
Fcap Technologies
at Fcap Technologies
2 candid answers
Richa Verma
Posted by Richa Verma
Mumbai
3 - 5 yrs
₹5L - ₹16L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+13 more

Position: Full Stack Developer

Job Location: Mumbai

 

About BharatNXT


BharatNXT helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card, to become the Super Hero that you need in your time of need or to improve the working cashflows for your business.

- Through BharatNXT, any business can now pay your suppliers, rent, tax and compliance costs while unlocking discounts and the extra credit days that is available through your card.

 

Job Description

 

Roles and Responsibilities

  • Determining development requirements and developing work schedules for the team.
  • Delegating tasks and achieving daily, weekly, and monthly goals.
  • Champion the adherence and implementation of best practices, processes, and standards.
  • Perform code reviews and mentor the team. Ensure code meets functional, compatibility and security requirements.
  • Take on complex development tasks and execute them efficiently and effectively.
  • Translate application storyboards and use cases into functional applications. Clearly articulate the solutions and get there in most efficient way 
  • Design and develop UI and back-end features for the enterprise platform.
  • Help design, build, document and maintain the platform
  • Identify risks and areas of improvement and take steps to address the risks and ensure continuous improvement.
  • Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
  • Keeping up-to-date with industry trends and developments.
  • Provide timely updates to relevant stakeholders via reports and meetings.
  • Constantly be on the lookout for ways to improve the system, discover issues and deliver better value to the customer

 

Candidates Profile

  • 4-6 years of hands-on experience developing complex enterprise software systems
  • Hands-on experience refactoring code, writing modular reusable code and implementing microservices architecture.
  • Proficient in system design and architecture best practices.
  • Strong organizational and project management skills.
  • Experience with Linux based environments
  • Bachelor’s degree in computer science, engineering, or a related field.
  • Proficiency in Java, Spring boot Framework, HTML, Javascript, CSS, Angular, MySQL,
  • Proficiency in GIT, Jenkins, SonarQube, etc
  • Familiarity with cloud-based deployment and architecture.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Strong leadership and organizational abilities.
  • Knowledge and experience adhering to software development life cycle best practices including test-driven development (TDD), unit testing discipline, agile development, and CI/CD strategies. 
  • An ability to translate real business problems into technical solutions. 
  • Solid understanding of REST APIs
  • Domain expertise in BFSI domain (more specifically Supply Chain Financing, dynamic discounting) is a plus
  • Passionate about building quality software and scaling technology to meet the needs of tomorrow
  • Writing testable software every day, with a focus on incremental innovation
  • Keen to learn about new technologies and business innovations across industry 
  • Keen to work in a dynamic fast paced startup environment
  • Excellent communication skills that would help in sharing ideas with peers and the senior management

 

Read more
Reveratetech
Aakshi Sachdeva
Posted by Aakshi Sachdeva
Remote only
2 - 35 yrs
₹4L - ₹40L / yr
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+5 more

Reverate Tech is a product and service-based start-up, working with International Clients. Our services include Data Engineering, Web Development, BI/Data Warehousing, Enterprise Application Implementation (ERP/CRM), and NetSuite. Our product portfolio has business apps in the domain of ERP, Auto Service, and Personal Safety.



This is an exciting opportunity to work as a full-stack developer for our client SellerX.

The ideal candidate will efficiently and quickly write code in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary.



Your background:  

  • 3+ years of experience working with PHP (preferably with Symfony) 
  • Understanding OOP principles & familiarity with best design practices 
  • Experience with JavaScript, Angular 
  • Technically proficient in SQL (preferably MySQL or MariaDB) 
  • Experience with NoSQL database 
  • Experience with Docker 


We would consider it a plus if:  

  • You have some experience with Python or are willing to learn 
  • You have basic knowledge of message brokers such as RabbitMQ 
  • You have some experience working with AWS: RDS, S3, EC2, and Lambda functions 
  • Experience with search engines like Elastic Search or Solr


Benefits:


  • 100% remote-working;
  • Flexible working hours;
  • Development of your personal strengths in a dynamic environment;
  • An attractive and varied job with a high level of personal responsibility;
  • A collegial togetherness and a modern management style/startup;


About our client


SellerX buys and builds Amazon businesses, helping entrepreneurs realize the next stage of their businesses and their lives. SellerX is the 3rd fastest-growing startup in Europe. Already a unicorn (1 billion euros in evaluation), SellerX plans to be a Decacorn in the coming 2-3 years.

https://sellerx.com/



  1. Interested? Join us and start your learning and growth journey.
Read more
Extramarks
at Extramarks
4 recruiters
Prachi Sharma
Posted by Prachi Sharma
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
2 - 5 yrs
₹7L - ₹12L / yr
Content Writing
Technical Writing
Creative Writing
Blogging

We are looking for a creative storyteller aka Content writer who is digital savvy and has a good hold on brand content strategy and initiatives. The successful candidate will be responsible for building brand content across all internal as well as external platforms. Most importantly, this individual should have a high sense of ownership, who can conceptualize and strategize our visual and written content endeavours.

 

Role & Responsibilities:

Work closely with business and product managers to understand content strategy objectives and deliverables.

Strong project manager with the ability to engage productively and successfully with key stakeholders from creative, media, marketing, product, and research teams.

Look after short form of content such as push notifications, SMS, emails & social media; as well as SEO driven long form of organic and paid content.

Understand impact of content on overall customer engagement and prioritize tasks accordingly.

Establish guidelines and best practices across teams on content generation.

 

Qualifications & Skills:

 

Demonstrated ability to manage multiple projects - prioritization, planning and task delegation.

Have experience in both long form and short form of content.

Excellent written and verbal communication skills

Good organisational and time-management/team building skills

Bachelors/ Masters in Design, Marketing, Communications, Journalism or relevant field.

Read more
Foster Entrepreneurship Ventures
Bengaluru (Bangalore)
1 - 2 yrs
₹6L - ₹18L / yr
skill iconElastic Search
Apache Kafka
Solr
Apache HBase
www.aaknet.co.in/careers/careers-at-aaknet.html You are extra-ordinary, a rock-star, hardly found a place to leverage or challenge your potential, did not spot a sky rocketing opportunity yet? Come play with us – face the challenges we can throw at you, chances are you might be humiliated (positively); do not take it that seriously though! Please be informed, we rate CHARACTER, attitude high if not more than your great skills, experience and sharpness etc. :) Best wishes & regards, Team Aak!
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos