Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service

Similar jobs
Instructional Design Apprenticeship (Remote)
Job Description:
Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.
As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team.
Key Responsibilities:
- Research and Analysis: Conduct research on best practices in workplace inclusion and equity. Analyze data to identify trends and insights that can inform our strategies.
- Content Development: Assist in creating training materials, presentations, and reports. Contribute to the development of engaging and informative content for our clients.
- Outreach and Engagement: Help identify potential clients and partners who align with our mission. Assist in outreach efforts to promote our services and build relationships with key stakeholders.
- Event Assistance: Assist in planning and organizing events, workshops, and webinars focused on inclusion and equity. Help with logistics, participant engagement, and follow-up activities.
Qualifications:
- Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, or a related field and experience in graphic design, studio art, communication art, or web design
- Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content.
- Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively.
- Technical Skills: Working knowledge of PowerPoint (and other Microsoft Office applications, including Word and Outlook) and preferred knowledge in Adobe Creative Cloud.
Compensation and Expectations:
- This internship is remote and unpaid. Interns are expected to work 15-20 hours a week.
Job Description – UI/UX Designer
Position: UI/UX Designer
Experience: 3+ Years
Location: Hyderabad [Hybrid]
Employment Type: Full-time
Key Responsibilities:
- Understand user needs, business requirements, and technical constraints to design intuitive interfaces.
- Create wireframes, prototypes, and high-fidelity designs using tools like Figma, Sketch, Adobe XD, or similar.
- Conduct user research, usability testing, and gather feedback to improve designs.
- Design visually consistent, responsive, and accessible user interfaces.
- Collaborate with product managers, developers, and stakeholders to deliver end-to-end design solutions.
- Maintain and contribute to design systems and UI guidelines for consistency.
- Stay updated with the latest design trends, tools, and technologies.
Requirements:
- Bachelor’s degree in Design, Computer Science, or related field (preferred).
- 3+ years of proven experience as a UI/UX Designer or similar role.
- Strong portfolio showcasing web and mobile design projects.
- Proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, etc.).
- Solid understanding of user-centered design, UX principles, and accessibility standards.
- Experience in conducting user research and usability testing.
- Good communication and collaboration skills to work with cross-functional teams.
Should have knowledge of implementation, application support.
Good knowledge of BI publisher.
LogiNext is looking for a technically savvy and passionate Junior Software Engineer - Data Science to analyze large amounts of raw information to find patterns that will help improve our company. We will rely on you to build data products to extract valuable business insights.
In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.
Your goal will be to help our company analyze trends to make better decisions. Without knowledge of how the software works, data scientists might have difficulty in work. Apart from experience in developing R and Python, they must know modern approaches to software development and their impact. DevOps continuous integration and deployment, experience in cloud computing are everyday skills to manage and process data.
Responsibilities:
Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams
Requirements:
Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school 0 to 1 year experince in in data mining, data modeling, and reporting. Understading of SaaS based products and services. Understanding of machine-learning and operations research Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset Knowledge using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop) Analytical mind and business acumen and problem-solving aptitude Excellent communication and presentation skills Proficiency in Excel for data management and manipulation Experience in statistical modeling techniques and data wrangling Able to work independently and set goals keeping business objectives in mind
1. A 2-wheeler
2. Good English speaking skills
The job is to make multiple trips to different places in Bengaluru (mostly in Koramangala to Whitefield range).
Per trip can fetch an easy 120/- Rs, so if you do 10 trips a day, its easy 1200 bucks. Additionally, there are incentives and also **5% revenue sharing** is ensured for any service fee that we collect as a result of these visits. On an average, you can easily make 20,000 INR per month if yo udedicate your weekends to us.
**Details:**
We are into real-estate ready-to-move-in property transactions. We provide consultancy to prospective buyers, who request visits on properties they like. The job is to accompany them for these visits. There is no sales skill involved. You can use your smartphone to log into an app, see all the visits scheduled for today, coordinate with the buyer to reach the GPS location mentioned. If the buyer seeks any answer regarding the property, just check it on the app and answer. That’s it.
When sales happen out of these visits, and we get our service fee, the same will be shared with you (5% of the fee will on an average amount to 5000/-).
**Why is it good for women:**
1. The job is a day job - 10 am to 6 pm
2. The localities that we work in are dense, popular and safe: Koramangala, HSR, BTM, ORR, Marathahalli, Whitefield, Bellandur etc
3. The customers are mostly families
4. No followups with the customer is required - Mostly one single meeting per customer
We are looking for a hands-on technical expert who has worked with multiple technology stacks and has experience architecting and building scalable cloud solutions with web and mobile frontends.
What will you work on?
- Interface with clients
- Recommend tech stacks
- Define end-to-end logical and cloud-native architectures
- Define APIs
- Integrate with 3rd party systems
- Create architectural solution prototypes
- Hands-on coding, team lead, code reviews, and problem-solving
What Makes You A Great Fit?
- 5+ years of software experience
- Experience with architecture of technology systems having hands-on expertise in backend, and web or mobile frontend
- Solid expertise and hands-on experience in Python with Flask or Django
- Expertise on one or more cloud platforms (AWS, Azure, Google App Engine)
- Expertise with SQL and NoSQL databases (MySQL, Mongo, ElasticSearch, Redis)
- Knowledge of DevOps practices
- Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
- Excellent communication skills, verbal and written
The job is for a full-time position at our https://goo.gl/maps/o67FWr1aedo">Pune (Viman Nagar) office.
(Note: We are working remotely at the moment. However, once the COVID situation improves, the candidate will be expected to work from our office.)
- Develop product vision and key-value props for owned areas (strategy & roadmap). Drive alignment and excitement, aligning priorities and executing plans. Lead product development by collaborating with cross-functional teams of engineers, designers, business development managers, marketers, and other product leads.
- Manage all aspects of the product lifecycle, including problem definition, product strategy/roadmap, roadmap execution, customer needs, designs, product requirement documents
- Ensure accountability with Engineering (Internal/Vendor) on strict adherence to timelines & processes.
- Lead connection of technical and business worlds by breaking down complex problems into a roadmap and steps that drive product development.
- Understand markets, competition, and products in-depth to create clarity and drive the right set of requirements and specifications.
- Anticipate customers’ needs and market opportunities to drive improvements. Show empathy for customers, be sensitive to their needs and drive the feature team to deliver a great customer experience. Research and user test prototypes to maximise user satisfaction and performance
- Develop, cultivate and share thought leadership in emerging and trending technology areas.
- Define success criteria and performance metrics and drive telemetry requirements to measure results. Define, monitor, and analyse metrics for launched products and feed feedback into the product development process.
- An obsession with technology - pro-activeness in exploring and understanding the potential of technology and how to convert it to solve innate consumer needs
- Good in data-driven analytical skills and able to operate with partial information and ambiguity.
- Design thinking (UIUX), user empathy and deep understanding of Indian customers
Experience & Skills:
Required:
- 4 to 8 years experience, including product experience, preferably in a fast-paced B2C internet/e-commerce/Edtech company
- B- Tech and MBA or equivalent experience (or equivalent industry experience)
Preferred:
- Track record of exhibiting technical depth and quick ramp-up on new products and technologies
- Ability to assume end-to-end ownership of large features and initiatives
- Proficiency in end-to-end innovation, planning, organizing, and executing.
- Solid written and verbal communication skills
- Self-motivated, can-do attitude and great at dealing with ambiguity
- Experience collaborating and communicating with cross-functional teams
- Experience in identifying, analysing and interpreting data to make data-led product decisions
- Understanding of capturing user insights to create exceptional user experiences
- Excellent focus on attention to detail, with quantitative skills
- Experience in building & leading high-performance teams
- UI/UX skills with an ability to get the best out of designers and recognize great design
Responsibilities:
- Plan and conduct user research and competitor analysis.
- Interpret data and qualitative feedback.
- Create user stories, personas, and storyboards.
- Determine information architecture and create sitemaps.
- Create prototypes and wireframes.
- Conduct usability testing.
- Understanding of interaction design principles.
- Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.
Requirements:
- Adaptability.
- Communication, collaboration and teamwork.
- Problem-solving.
- Design thinking.
- A user-centric mindset.
- Attention to detail.
- Creative and analytical approach.
- Knowledge of industry tools such as Sketch, IN Vision, Adobe InDesign, Illustrator, Zeppelin and OmniGraffle.
About the company:
Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.
The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.
Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.
Location: Bangalore or Mumbai-based candidates.
Role & Responsibility:
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirement:
- 3-5 year of experience in Android app development
- BS/MS degree in Computer Science, Engineering or a related subject
- Should be passionate about the code you write
- Good understanding of Android jetpack libraries and internals
- Good experience on java
- Knowledge of kotlin is a plus
- Good Knowledge of MVVM, MVP, Dagger, Observables, Livedata, Retrofit, Glide, OkHttp
- Understanding in Unit Testing will be a plus
- Proven software development experience and Android skills development
- Proven working experience in Android app development and
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
We are a highly innovative Fashion tech startup, looking for a senior developer to develop the platform and drive the technology initiatives of the company
Key focus areas: Product Architecture, Full-Stack development, Product Deployment and innovation in technology
Roles & Responsibilities:
- Work as a Sr. Software Developer with strong coding capabilities and cloud capabilities
- Design, architect and implement the product platform from the scratch
- Ownership of end to end design, implementation, and development
- Foster the development of highly scalable and performance-driven product
- Work closely with the business team to understand the business requirement and vision of the product
- Collaborate with the Founder to create an effective product road map and release plans
- To build, lead and mentor the development team
- Excellent team management and interpersonal skills
Must-have skills
- Extensive and deep knowledge of building highly scalable and performance-centric web platform
- Proficient in designing the monolithic or microservices architecture
- Understanding the nitty-gritty of data and its useful presentation
- Deep insight into search and analytics systems
- Basic understanding of building a graphical representation of data
- Strong understanding of the data and its usage
Tools and Platform
- Strong experience in designing and implementing web-based solutions based on any full-stack
- Excellent understanding and strong working exposure to the AWS platform and it’s a tool like cloud front S3 etc.
- Proficient and good knowledge of working with databases
- Hands-on experiences on at least one DBMS
- Exposure to web scrapping tools and framework
- Search and indexing tools like elastic search
- Exposure to HTML is a must
- Prior experience of designing, developing and deploying platforms
- Knowledge of making SEO friendly and responsive web platforms
- Experience in designing, scaling and securing APIs














