Python
GitCustomer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service
Shubham Vishwakarma
Full Stack Developer - Averlon
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Your Roles and Responsibilities:
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
What are we looking for?
1. Proficiency in English
2. Thorough understanding of marketing and negotiating techniques
3. Fast learner and passion for sales
4. Self-motivated with a results-driven approach
5. Proven experience in sales or relevant roles is a plus
6. A friendly and energetic personality with a customer service focus
Criteria
1. Willing to work 5 days a week in a fast-paced startup
2. Ready to work from Office and join immediately.
Mission Statement
1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.
2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.
3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)
4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training
5. Post 1L Revenue achievement, you will be entitled to the below CTC
India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)
US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)
Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)
Minimum Education: Graduation
2018, 2019, 2020,2021,2022.
Working as part of the Aurum PropTech digital team, the right candidate will spearhead our digital product proposition as a product manager and will be responsible for product planning, delivery and marketing throughout the product lifecycle. The right candidate will develop a strategy, vision and roadmap for the product based on input from internal stakeholders, customers, market research and their industry insight. They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard. They will develop a forecast for the product based on input from marketing, sales, market analysts and their own experience and manage its delivery. They will identify the key benefits and value of products. This will be used to create and maintain marketing plans and collateral (including web updates, product training materials, pricing strategy and sales training).
The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
Product Manager Responsibilities:
• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
• Propose a product marketing plan and budget and then deliver against it
• Write Product Requirements and Market Requirements documents
• Work with internal stakeholders and third parties to assess and establish partnerships
• Be the recognized expert in the business on the product, the market, relevant technology and the competition.
• Develop core positioning and messaging for the product
• Perform product demos to customers and develop relationships with key clients for the B2B segment
• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
• Set pricing to meet revenue and profitability goals
• Monitor, report and improve product performance
• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
NodeJS (Node.js)
React.js
Java
React NativeKey Responsibilities
- Learn, design and implement the architecture with the team
- Build a team of A-players with veto rights for each member
- Work to design and build for speed and scalability
- Design and implementation of continuous integration and deployment
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
Recommended
- Experience developing desktop and mobile applications of a minimum of 2 years
- Familiarity with common tech stacks and Headless Ecommerce
- Knowledge of multiple front-end languages and libraries (js, React, React Native)
- Knowledge of back-end languages and libraries (Node.js, MongoDB, PHP, MySQL)
- Experience implementing testing platforms and unit tests
- Strong organizational and project management skills
- Excellent communication and teamwork skills
- Attention to detail
PHP
HTML/CSS
jQuery
JavascriptJob type: Full time.
Role type: Technical.
Location: Mumbai
Functional Area: Web and app development specializing in CRM and Sales Force Automation IT solutions.
About the role:
We are looking for a PHP developer, responsible for the development and maintenance of the Websites, CMSs,
Services, APIs and MySQL databases (writing the procedures and complex queries). The developer will be the
part of the full stack team and work with our team of engineers.
You will be responsible for -
● Hands on experience in Core PHP and MySQL Database.
● Good experience of relational databases, database keys and joins.
● Clear understanding of Object Oriented Programming, CSS, HTML layout.
● Strong experience of JavaScript, Ajax, Jquery and secure REST API.
● Strong skills on JSON parsing as well as XML for fetching data into the application
● Good knowledge of the application deployment process using FTP.
● Basic knowledge of Unix Command / environment
● Should be able write the code independently.
● Knowledge of PHP frameworks and CMS.
● Candidate should be able to follow Best Practices of all the Languages
● Collaborate with cross-functional teams to define, design, and implement the features.
● Unit-test code for robustness, including use cases, usability, and general reliability.
● Identify and correct bottlenecks, work on bug fixing and improving application performance
● Continuously discover, evaluate, and implement new technologies to maximize development efficiency
● Ability to understand business requirements and translate them into technical / coding requirements.
● Proficient understanding of code versioning tools, such as Git.
● Excellent communication skill and think out of the box to achieve the business logic with less impact and
revisions.
● Contribute in all phases of the development lifecycle.
Qualification & Experience:
● Any Engineering Graduate or Post Graduate.
● BS degree in Information Technology, Computer Science or equivalent
● 3 Years of Professional Experience.
Great to have’s: Must have skills or competencies.
● Strong written and verbal communication skills.
● Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps
flowing in rapidly and the world is constantly changing
What we offer you?
● An open minded, collaborative culture of enthusiastic technologists.
● Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary
domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit
Sectors.
Company Profile: http://www.andesoftconsulting.com
If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.
Your Primary Responsibilities
- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritize data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
- Resolve customer issues, with or without collaboration with other teams;
- Build strong customer relationships by maintaining high levels of engagement and communication.
- Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
- Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
- Pass Feedback to Product Management
- Work with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?
- Tech – Learning about huge enterprises tech stack
- Tech – Understanding enterprise technical architecture and implementation
- Tech - Understanding of APIs/JS/analytics
- Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
- International Customer exposure – Talking to industry leaders
What Makes You The Right Fit
- Any experinece where you have done some Customer facing role.
- Is hands on with BI tools. (good to have)
- Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
- Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
- Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
What This Is Not
- This is NOT a 9 to 5 job.
- We don't offer or encourage any hierarchical structure.
Compensation
- Among the best in the industry.
- Cash, Incentives
Why CustomerSuccessBox?
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and Culture
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
Java
MongoDB
Android DevelopmentJavaNodeJS (Node.js)MongoDBZobaze is an early-stage startup, based out of THUB, Hyderabad.
Experienced developers who can develop Mobile Applications using Flutter.
Work closely with founders on building product.
Requirements -
Strong Knowledge of Java
Experience in building Apps with Android Studio
Product mindset, ability to take product manager hat if required in the future.
Have to do multiple tasks if required
Stock Options ( ESOP )
Note: It's not a 9to5 job.
A lot to learn.
.NETJavascriptHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon