Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service

Similar jobs
sJob Description for Purchase Engineer
Purchase Engineer will be responsible for sourcing equipment, goods and services and
managing vendors.
Roles & Responsibilities:
Source Raw materials, fabrication & consumable electrical items.
Run MRP thrice a week for optimal results.
Raise & issue PO to supplier,
Ensure on-time supplier delivery;
Raise debit-note for rejected materials;
Update stores for returning rejected materials;
Update pending work order status/report to Suppliers;
Reviewing, evaluating, consolidating, upgrading and approving purchase requests;
Track price changes & prepare comparative statements;
Craft negotiation strategies and close commercial deals with best terms;
Ensure clear requirements documentation;
Partner with reliable vendors and suppliers;
Determine quantity and timing of deliveries;
Examine & resolve shortages and quality issues; procurement delays;
Coordinate regularly with Sales, Production, Engineering, Quality, Stores, HR & Admin,
Process & Accounts Departments;
Maintain records/reports as per ISO requirements;
Work non-traditional hours on weekends and holidays during exigencies;
Any other task assigned by management;
Reporting to Dy Manager-Purchase
Key Result Areas/KRAs (annual evaluation across entire Company) for Purchase Engineer:
Identifying & recommending Suppliers;
Coordinating with Suppliers by raising Enquiries, Purchase Orders And Receipt Of Materials;
Follow–up on all Orders placed;
Analysing the purchase requirements.
Developing and maintaining systems to procure material.
Cost Reduction - alternate Vendor Development;
Handle any related matters to Purchase;
Responsible for timely passing of the bills;
Responsible in gathering & sorting related documents for Purchase;
Responsible for timely delivery of the material.
Job Description:
Key Responsibilities:
Procurement Management
- Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
- Identify, evaluate, and establish strong relationships with new and existing suppliers.
- Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
- Ensure timely delivery of materials to maintain seamless production schedules.
- Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.
Production Coordination
- Collaborate with production teams to ensure availability of materials for efficient manufacturing.
- Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
- Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.
Research and Development Support
- Work with the R&D team to identify and procure suitable raw materials for new product formulations.
- Stay updated on emerging trends in cosmetics and skincare to support innovation and development.
Quality Assurance
- Ensure that procured materials meet regulatory and company quality standards.
- Work closely with the quality control team to address any quality issues and implement corrective actions.
Budgeting and Cost Management
- Perform cost-benefit analyses to optimize spending and secure the best value.
- Conduct forecasting and variance analysis to align procurement with financial goals.
- Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.
Team Collaboration
- Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
- Actively participate in team meetings, contributing insights and recommendations for improvement.
Qualifications & Skills:
- Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
- Experience: Minimum of 3-4 years in procurement in the cosmetics, beauty, or skincare industry.
- Strong knowledge of raw material and packaging material procurement.
- Proficiency in production scheduling, market research, and supplier negotiations.
- Excellent communication and interpersonal skills for effective vendor and team collaboration.
- Detail-oriented, with strong organizational and multitasking abilities.
- Proficiency in data analysis and reporting.
- Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Role – Staff Engineer, Software Engineering
Experience – 7-10 Years
Location – Gurugram
Notice - Max up to 30 days
JOB DESCRIPTION:
Technical Responsibilities:
• Conduct or design prototyping and bench testing
• Conduct problem solving, identify potential solutions, and evaluate them against component and sub-system requirements
• Conduct research and studies to support product design
• Translate design inputs to engineering specifications and produce component and sub-system level designs
• Code development time/resource estimation to support projects
• Design new components applying various design concepts
• Generate and review the necessary documents with project teams (requirements, design, architecture, bugs, test)
Business Responsibilities:
• Demonstrate advanced understanding of customer needs and design inputs
• Demonstrate proficiency with product’s intended use and clinical procedures
• Learn how the financial models are constructed
Med Device Compliance:
• Follow fundamental industry standards, design requirements and test strategies which apply to regulatory requirements
• Independently create or refine engineering documentation, such as the Design History file
• Follow R&D procedure like design controls and risk management, per the Quality Management System
Minimum Qualifications (Required):
• Bachelor's degree in Software Engineering/ Computer Science or related discipline & 7+ years of work experience
Mandatory Skills:
Technical Skills:
- Highly skilled in C++, OOP, Object-Oriented Design and Analysis, Multithreading (POSIX), and TCP/IP communication.
- Knowledge of application programming with embedded systems, including communication over SPI, I2C, CAN, and FPGA (highly desirable).
- Expert-level knowledge of algorithms and data structures.
- Exposure to Qt Creator IDE is desirable.
- Proficient in programming and designing new components using various design concepts and patterns.
Design and Development Skills:
• Experience with integrated development environments (IDE) for projects
• Experience with software tools for static/dynamic analysis, memory management, code coverage and techniques for analyzing software
• Integration and deployment processes experience
Software Process Skills:
• Experience in creating estimates for code implementation time/resource for assigned tasks
• Experience in Software Development Life Cycle processes, Agile mode of implementation.
. Experience with CI/CD and DevOps systems using tools like gitla
• Experience using Application Lifecycle Management /Traceability tools
• Experience with regulatory and compliance standards applied to the SDLC (Software Development Life Cycle)
Company Description
We are a leading technology and design company that stays ahead of the curve, with over a decade of experience and 400+ successful projects, we offer business-to-business solutions that create engaging digital experiences for large enterprises across industries. Our solutions are built on development expertise, design thinking, and innovative technologies. We follow an agile methodology to deliver exceptional user experiences. Our creative solutions not only look amazing but also produce measurable results.
Our team of experts in development, design, and technology possess diverse skill sets, including UX/UI design, quality engineering, JavaScript frameworks, content strategy, branding, AI and machine learning, and product engineering.
We believe in the pursuit of excellence, building strong partnerships, taking ownership of our work, and embracing feedback every step of the way. We prioritize the personal and professional success and well-being of our team members, and our culture is centered around purposefully connecting design, code, and people to make a meaningful impact across the world 🌎
Join us https://www.qed42.com/careers
Job Description
What you will be doing :
- Building high-performance mobile apps with React Native.
- Responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
- Building a product that is a highly collaborative effort
- Collaborate with cross-functional teams (.e.g. Backend, Product Manager and UX Designer) to define design and ship new features
- Mentor other developers
- Ensure the performance, quality and responsiveness of the applications
What we are looking for:
- 4-7 years of relevant experience in React-Native
- Hands-on experience in the full life cycle of Android or iOS application development and
- Hand on experience in React-Native.
- Experience with third-party libraries and APIs.
- Hands-on experience of creating mobile app GUI
- Strong knowledge of product development life cycle and mobile app deployments
- Knowledge of version control (Git) and coding best practices
- Minimum 2 Live mobile applications on Playstore to showcase.
Qualifications
- UG: BCA in Computers, B.Tech/B.E or any relevant specialization
- PG: MCA, M.Tech
Additional Information
What you will get:
- An open and collaborative work environment where you will be respected, challenged, and valued for your merits.
- Strong leadership and mentorship, a clear career path, and a supportive environment.
- A company that is proud of the quality of its work and invested in your personal development & well-being.
- A team that respects openness, does its job well, values customers, and plays fairly.
- Individuals who are fun to work with are invested in each other's growth and take their values seriously.
- Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
- Competitive salary, incentives, insurance, and other perks.
- An online portfolio showing multi-platform, standout work.
Android Developer
Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
Requirements:
● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
● Strong logical and analytical skills
● Should be adaptable and fast learner
● Experience in computer science, data structures, algorithms and software design.
● Experience in Software Development and coding in any general purpose
programming language.
● Should have an interest in android development
Location: Noida
DATAKYND seeks a Python Developer who can collaborate with our front end developers and designers to meet multiple project needs for our clients. We seek team player that can think beyond the code to provide recommendations and solutions focused on meeting client’s needs.
Responsibilities:
- Full-stack development
- Develop data migration, conversion, cleansing, retrieval tools and processes (ETL) using pandas
- Web Automation, Web crawlers and scrapers
- Data import/export formats for third-party applications (JSON/CSV)
- Integrations with third-party applications (REST API)
- Requirements analysis and providing solutions using Python and related tools.
- Supporting and maintaining existing Python scripts, applications and interfaces.
- Evaluating emerging open-source libraries and providing recommendations.
- Strong analytical and problem-solving skills is necessary
Primary Technical and Functional Skills:
- Python 3.x , Web frameworks (Django, Flask)
- JS, HTML, JavaScript, CSS, Bootstrap
- PostgreSQL, MongoDB, SQL
- Multithreading, Logging, Email, Schedulers
- Third-party integration, Rest APIs and microservice
- JSON/CSV
Secondary Technical and Functional Skills:
- Basics of Linux, Nginx, Gunicorn, Apache, Wsgi
- Github , Docker
- Cloud platforms such as GCP, Azure or AWS
- Design and workflow document preparation
Desired profile:
- Should have excellent verbal and written communication skill
JOB RESPONSIBILITIES:
Software Development
- Involve in full software development life cycle for frontend and backend systems
- Propose software development planning and design according to project timeline
- Develop/enhance the software & API by using following technologies/tools
- Visual Studio 2016 and above
- .NET Core & Microservices
- Microsoft SQL Server 2012 and above
- JavaScript, CSS & HTML5
- Swagger
- Manage database systems
- MS SQL Or PostgreSQL
Support
- Standby support for Production issue
- Attend to Production issue within SLA
- Investigate, fix and deploy reported bug/issue/error
Research and development
- Implement new technology to improve efficiency and business process
Security and Compliance
- Secure systems with latest security updates
QUALIFICATIONS
- Degree or at least diploma in Computer Science, Information Technology, or Management Information Systems major
OTHER REQUIREMENTS
- At least 4 -5 years’ experience in IT.
- 3 years’ and above experience with good programming skills can be considered
- Cloud technologies and microservices framework understanding and experience would be advantage but not critical
This same person can be given CTO duties if they perform well in the interview and show good depth of knowledge and understanding







