
Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service

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JD: Elixir Developer- Trading & Fintech
About Us:
Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make
a mark in the trading and fintech industry. If you are looking for just another backend role, this
isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits
every day. If you thrive in high-stakes environments and have a deep passion for performance
driven backend systems, we want you.
About the Role
We’re looking for an Elixir Developer who is passionate about building scalable, high
performance backend systems. You’ll work closely with our engineering team to design,
develop, and maintain reliable applications that power mission-critical systems.
Key Responsibilities
• Develop and maintain backend services using Elixir and Phoenix framework.
• Build scalable, fault-tolerant, and distributed systems.
• Integrate APIs, databases, and message queues for real-time applications.
• Optimize system performance and ensure low latency and high throughput.
• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.
• Write clean, maintainable, and testable code with proper documentation.
• Participate in code reviews, architectural discussions, and deployment automation.
Required Skills & Experience
• 2–4 years of hands-on experience in Elixir (or strong functional programming background).
• Experience with Phoenix, Ecto, and RESTful API development.
• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.
• Proficiency in PostgreSQL, Redis, or similar databases.
• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).
• Understanding of CI/CD pipelines, version control (Git), and agile development.
Good to Have
• Experience with microservices architecture or real-time data systems.
• Knowledge of GraphQL, LiveView, or PubSub.
• Exposure to performance profiling, observability, or monitoring tools.
Why Join Us?
• Work with a team that expects and delivers excellence.
• A culture where risk-taking is rewarded, and complacency is not.
• Limitless opportunities for growth—if you can handle the pace.
• A place where learning is currency, and outperformance is the only metric that matters.
• The opportunity to build systems that move markets, execute trades in microseconds, and redefine
fintech.
This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.
Position Overview:
We are seeking a highly skilled and experienced Senior Visual Designer with a deep understanding of UI principles and a proven track record of excellence in the field. As a key member of our creative team, the ideal candidate will bring a wealth of design expertise, strategic thinking, and innovative solutions to enhance the user experience across various digital platforms. If you are passionate about creating visually stunning and user-friendly interfaces and have a minimum of 5 years of professional experience, we invite you to apply for this exciting opportunity.
Qualifications:
1. Bachelor's degree in Design, Visual Arts, Communication, or a related field.
2. Minimum 3- 5 years of professional experience as a Visual Designer, with a strong emphasis on UI design.
3. Proven track record of successful projects showcasing your design and copywriting skills.
4. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
5. Strong understanding of UI principles, design thinking, and user-centered design.
6. Excellent copywriting skills with the ability to craft clear, concise, and compelling messaging.
7. Exceptional portfolio demonstrating your design and copywriting capabilities.
8. Strong communication and collaboration skills
Responsibilities:
● Collaborate with cross-functional teams, including product managers, developers, and fellow designers, to understand project goals and requirements.
● Design and conceptualize visually appealing user interfaces for various digital platforms, ensuring a seamless and delightful user experience.
● Integrate strategic copywriting skills to create engaging and persuasive content that complements the visual design and enhances the overall user experience.
● Develop and maintain design systems and guidelines to ensure consistency across all digital touchpoints.
● Stay current with design trends, industry best practices, and emerging technologies, and apply these insights to your work.
● Conduct user research, analyze feedback, and iterate on designs to continuously improve user satisfaction.
● Provide mentorship and guidance to junior members of the design team.
If you are working in a product based company then only apply.
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
· Love for coding: A fanatic about writing beautiful and scalable code.
· Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
· Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
· Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
· Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
· BE/BTech in Computer Science or related field.
· Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.
KEY SKILLS
· Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
· Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
· Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
· Familiar with web security, SEO, accessibility and internationalization.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee,BLE ,LoRa, Modbus)
- Must be a good team player.
- Strong Communication Skills
- Develop website and its successful deployment as per requirements
- Translate storyboards and wireframes to create functional and high-performing websites
- Write, execute, and maintain clean, reusable, and scalable code
- Design and implementation of low-latency, high-availability, and performant applications
- Implement security and data protection
- Ensure to code that is platform and device agnostic
- Collaborate with other team members for the design and content of the website
- Integration testing to ensure the quality and robustness of code
- Monitoring website traffic with Google analytics to ensure high GTmetrix score
- Maintain well-documented, reusable, and transferrable code
- Troubleshooting and debugging

* -Be part of a Culture where Customer Obsession, Ownership, Teamwork, Bias for Action and Insist on High standards are a way of life
* -Desire to work in a start-up environment, work culture, and be able to self-manage and self-initiative.
* -Learn and use cutting-edge technology to build state-of-the-art platforms that enhance customer experience at scale
* -Be part of high-performing teams that know how to have fun along the way
* -Collaborating with Designer and Product Managers to translate beautiful designs into pixel-perfect views
* -Experimenting and suggesting improvements to our frontend tools & workflows
* -Taking the lead to maintain, refactor and if necessary, throw away legacy frontend code
* -End-to-end engineering - design, development, testing, and deployment for the UI work
**~ Job Requirements ~**
* -2-4 years of hands-on experience developing mobile/web apps with at least 2 years using React Native
* -Sound knowledge of JavaScript ES6 & ReactJS + React Native
* -You have a sound understanding of React-Native and Flutter Dart
* -A command of native iOS and Android development
* -Must have published more than two apps to play store/ app store which has a server-side interaction
* -Strong understanding of mobile design principles, patterns, and best practices ● Strong analytical skills and the ability to review code
* -Proven experience in both small and medium-size teams
* -Proven ability to architect mobile applications and adapt and improve the existing architecture Unit testing with automated testing suites, like Jest
Job Description:
We are looking for a skilled and ambitious Senior Full-Stack Developer (React/React-Native, PHP, and NodeJs )to join our development team. In this role, you will be responsible for developing and implementing applications using React.js, NodeJS, PHP, and its libraries such as Redux, Redux-Saga, ExpressJs, Laravel. You will also be responsible for profiling and improving performance and documenting the codebase. To ensure success as a Full Stack developer, you should have in-depth knowledge of Javascript (ES6 or above), NodeJS, PHP 7.x, MySQL and its concepts, excellent coding skills, and a good understanding of progressive web applications.
Full Stack Developer Responsibilities:
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Understand the past code and improve when needed.
- Develop components in a scalar way so, can be used again.
- Developing and implementing front-end + back-end architecture to support user interface concepts.
- Monitoring and improving application performance.
- Documenting application changes and developing updates.
Full Stack Developer Requirements:
- In-depth knowledge of Javascript, CSS, and HTML.
- In-depth knowledge of REACT libraries like Webpack, Redux, Redux-Saga and React Router.
- In-depth knowledge of NodeJs, ExpressJs, PHP, Laravel Framework
- Experience with User interface design and development.
- Experience with browser-based debugging and performance testing software
- Excellent troubleshooting skills.
- Build high-quality user interfaces from design mockups.
- Good project management skills and communication skills
- Collaborate with Product, Design, and other developers to understand requirements.
- Write tests to ensure high-grade code.
- Adhere to code style and code quality standards.
- Provide code review feedback to teammates.
- Good understanding of AWS infrastructure.
needs. You are expected to be Subject Matter Experts on iOS application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they learn and
grow, take ownership and responsibility not only for your deliverables, but for the entire application and its use, and
to find a balance between achieving software excellence and delivering working code.
How you will help:
• Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
• You will help guide multiple Agile teams with open communication channels, regular releases, and a focus on
continuous improvement.
• Guide and mentor a team of IOS developers and work closely with Quality Engineers
• Establish best practices and processes that ensure quality within the team
• Champion our best practices and mentor team on use and results of these best practices
• Responsibility for product both pre and post launch to ensure application is meeting customer needs and
achieving continued revenue goals
• Architect, Lead, implement and review new features for android phones and tablets.
• Interactive communication of designs and other development topics to Leadership, Product Owners, Scrum
Master and other Agile Team members.
• Lead code reviews to ensure code quality and shared knowledge.
• Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
• Take ownership and sense of responsibility of all deliverables.
• Adhere to Agile scaled methodologies.
• Develop and architect iOS applications across multiple releases (Objective-C, Swift).
• Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality Engineers) as
well as across organization to balance creative objectives with business needs and technical requirements.
Who we have in mind:
• 10+ years of experience in developing native iOS application(s). Objective C, Swift is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Extensive knowledge of CoreData framework, esp. in multi-threading environments
• Good knowledge on other iOS frameworks, especially for handling Contacts and Media
• Good knowledge with web service architecture, protocols, security and data formats (Ex. REST, OAuth, JSON,
etc.) and implementation patterns on iOS platform including both Apple and 3rd party tools/frameworks
• Deep understanding of ARC memory management practices, especially when using blocks
• Experience Architect/creating/maintaining unit tests including mock objects and unit tests for asynchronous
code (test expectations)
• Expert in iOS UI guidelines.
• Expert in XCode profiling tools
• Experience working with SCRUM and/or Agile development environments
• Experience working in cross-functional teams
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow documents
etc
• Strong written and oral communication skills, ability to multi-task, establish priorities and meet tight
deadlines
• Test Driven development
• Excellent conceptual, analytical and problem-solving abilities
• Additional plus: C++ intermediate to advanced experience
• Experience working with other technologies such as React in use for progressive web apps






