Customer / Tech Support Engineer

• Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
• Team Leadership: Lead, mentor, and manage the digital marketing team, fostering a collaborative and results-driven environment.
• Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
• Budget Management: Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient use of marketing funds.
• Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
• Content Strategy: Oversee the development of engaging and relevant content for various digital platforms, ensuring alignment with brand messaging and goals.
• Stakeholder Collaboration: Work closely with other departments, including sales, product development, and design, to ensure cohesive marketing strategies and effective execution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degree or certification in digital marketing is a plus.
• Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
• Demonstrated success in developing and executing digital marketing strategies and campaigns.
• Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
• Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Excellent analytical skills and ability to interpret data to drive decision-making.
• Strong leadership and team management abilities, with a track record of leading successful teams.
• Creative thinking, problem-solving skills, and the ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

We are looking for a detail-oriented Business Analyst with expertise in Tableau, statistics, SQL, and Excel. The role involves data analysis, creating interactive dashboards, and providing actionable insights to support business decisions and improve operations.

Key Responsibilities:

• Data Analysis & Visualization: Use Tableau for dashboards and conduct statistical analysis.
• SQL & Data Management: Write and optimize SQL queries, ensure data accuracy.
• Reporting: Develop Excel spreadsheets, analyze business processes, and provide reports.
• Collaboration: Work with cross-functional teams to gather requirements and deliver insights.
• Project Management: Manage multiple projects, deliver timely reports, and support teams with data insights.

About Wokelo:

Wokelo.ai is a Gen-AI platform for investment research and insights. We are reimagining the future of work by unlocking human-like syntheses at scale. Our platform leverages proprietary technology and state-of-the-art LLM models to uncover rich insights and produce high fidelity analysis in minutes (read more about us here).

Wokelo is being leveraged by leading Private Equity, Investment Banks, Corporate Strategy,

Venture capital and Fortune 500 firms. We are headquartered in Seattle with a lean team co-located in the US and India. Our journey has attracted the backing of renowned venture funds and AI pioneers. We are looking for someone to help us scale up the business from 0 to 1.

What is in it for you:

• Opportunity to work in a disruptive first of its kind platform in the Generative AI-SAAS space

• Grow with us as we scale up, opportunity to build a category defining startup 

• Work in production grade environment employing various Gen-AI models at scale  

• Strong learning curve across NLP, ML models, LLM ops, DevOps, agent architectures, observability platforms

• Compensation and ESOPs commensurate for a founding member

• Remote/flexible work environment with travel relocation options to US/MENA/EMEA regions

Qualifications:

• 2+ years of experience in software development. Demonstrated ability to design customer-

focused, architecturally robust solutions that provide best-in-class software experiences for

our users

• In-depth programming knowledge of Python and Django (proficiency is must have)

• Prior experience in developing a SaaS platform (a strong plus)

• Prior experience in NLP engineering and building ML models (preferred)

• Prior experience in working with SQL/NoSQL databases is preferred

• Tech architecture/DevOps background is preferred, not mandatory

• Basic understanding of LLMs, RLHF, transformers, embeddings

• Strong understanding of Test Automation and integration of Testing with the development

process

• Champion of an engineering culture that emphasizes QA, Agile, DevOps, and CI/CD

• A pragmatic problem-solver who can identify the essence of a problem and deliver simple,

elegant solutions to that problem.

• Hustle attitude to be able to deliver and work on several products/features at the same time.

• Proficiency with distributed systems built on cloud infrastructure (Azure, AWS)

• Micro-services and serverless architecture. Understanding of Docker, Kubernetes

1. Connecting with minimum 80 working professionals (prospective students) each day

from the leads/database present on leadsquared CRM

1. Generating a pool of prospects by identifying the need of upskilling depending on

the student’s area of interest

1. Helping prospective students with the detailed information about the programs

offered through phone or video counselling & create a strong pipeline

1. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

We are seeking talented, motivated engineers who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. 

As a Product Support Engineer, you will collaborate with the Engineering, Product and Support teams to ensure the designed product and service is fully operational with streamlined processes and procedures for addressing reported bugs and anomalies. Production Support Engineers will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. 

This is a programming role which requires a good understanding of Java along with solid debugging skills so complex workflows can be debugged and solved. You will own the code you push to production

To be successful, you must be an excellent team player and self motivated person who can carry out duties with minimal supervision.

Skills you need to have:

• A good understanding of SQL

• An understanding of Java and Java design patterns

• L4 support

• Good debugging and problem solving skills

• Excellent communication

Bonus Skills:

• An understanding of SpringBoot and ORM's
  
  

Job Title: Front-End (Angular) Developer

Required Experience: 3-6 Years

Key Skills: Angular6+, HTML, CSS, jQuery, JavaScript, Typescript, Charting

Positions: 3

Compensation - As per industry standards.

Joining - Immediate joining/15 days notice/30 days notice

Position Type: Full Time

Job Summary

Looking for well experienced (4-6 yrs.), Angular6+ developers with knowledge of HTML5, CSS2, JavaScript, TypeScript, JQuery for responsive UI development and writing cross-browser compatible code who is comfortable writing custom JavaScript but also know when to apply off-the-shelf solutions for the problem. However the ability to adapt with changing technology is an important strength.

Key Skills

• Strong experience in HTML5, CSS2, JavaScript, Typescript, JQuery for responsive UI development and writing cross-browser compatible code.
• Primary Skills – Angular6+, HTML, CSS3, modern JavaScript MV-VM/MVC , NodeJS
• Expert in any one of the Good understanding of E2E Internet application architecture including browser concepts, HTTP, REST and Security best practices.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Good to have knowledge on Media query bootstrap framework for UI development
• Capability to implement complex Angular applications, directives, controllers, and services.
• Experience in consuming Restful web services
• Strong unit test and debugging skills
• Excellent time-management, multi-tasking. Capable of handling multiple projects and related complexities at the same time.
• Knowledge of Mongo, MySql will be advantage.
• Proficient understanding version control (github, Gitea, sourcetree)
• Knowledge of charting libraries like Highcharts, d3.js, c3.js, dc.js and data Visualization huge plus.

Responsibilities

• Designing and developing user interfaces using with front-end technologies (like Angular 7+, JavaScript, HTML5 and CSS)
• Work collaboratively with design team to understand end user requirements to provide technical solutions and for the implementation of new software features
• Implementing complex AngularJS applications, directives, controllers, services and other modern internet applications
• Continuous integration, software deployment, and hosting technologies
• Test and debug programs, collaborate with QA teams for effective solutions
• Improve functionality of existing systems
• Implementation of security and data protection
• Responsible for successful completion of code deliverables within projects
  Involved in the various phases of the SDLC

Qualification

• BE / B.tech - IT, Computer Science, M.Sc - IT, MCA.
• Good https://www.roberthalf.com.au/career-advice/career-development/communication-skills">communication skills – both written and verbal

• Sound knowledge in Angular6+, HTML5, CSS2, JavaScript, TypeScript, JQuery, etc.

Company Description:

Reval Analytical Services is a fully-owned subsidiary of Virtua Research Inc. US. It is a financial services technology company focused on consensus analytics, peer analytics and Web-enabled information delivery. The Company’s unique combination of investment research experience, modeling expertise, and software development capabilities enables it to provide industry-leading financial research tools and services for investors, analysts, and corporate management.

We're looking for a candidate who can join our team to create content and oversee editorial strategy for our main content channels. The candidate must have impeccable command over Hindi.

We're looking for

• An effective writer,

• Who has a keen eye for editing,

• Can create and overlook a smooth content production process,

• Loves working in small, tight-knit team of A-players.

Responsibilities and Duties

• Researching, ideating and coming up with unique content ideas,
• Creating new content as well as assigning and editing content delivered by writers,
• Managing the editorial calendar and hiring new writers as needed,
• Looking after the overall content production process.

Qualifications and Skills

• Impeccable written and verbal command over Hindi is a must.
• Graduate/post-graduate in Hindi literature or mass communication/journalism would be a plus.
• Must NOT be over 28 years old in age.