
Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service

Similar jobs
Non Voice WFH Prospecting Assistant
📞 Full-Time | Remote | Work in your time zone | Training in U.S. Business Hours (EST/PST) | After training work in your time zone
🏠 Work From Home | Weekly Pay via Wise, Payoneer, or Remitly
We're looking for a sales professional who will be prospecting and developing our outreach lists.
We provide full training and ongoing support.
Your Daily Tasks:
-Research funnel flows and take down key information.
-Notate information from Linkedin
-Use email scraper
-Build detailed lists for tracking
What We're Looking for:
-An intelligent go-getter
-Motivated to help us find more deals
-Can use Google Sheets, Google Drive, Linkedin, and Asana
-Reliable, asks questions, learns and is adaptable
-Salary can include bonuses for performance
1) Be open to learn new frameworks like Hapi.JS , Typescript , Nest.JS
2) Strong DB concepts , and hands on knowledge on MongoDB , REDIS
3) Experience working with micro-services will be a plus
4) Experience working with JWT and IAM systems will be a plus
5) Experience working with Postman , Swagger will be a plus
6) TDD knowledge is an advantage and also working with Unit Test code and familiar with test code coverage concepts.
7) Strong operating system knowledge is a plus with knowledge of how to manage threads.
8) Working experience with RabbitMQ , Kafka will be a plus
9) Strong knowledge of JS internals is a must.
10) Familiar with the Django REST API Framework.
11) Experience with the FAST API framework will be a plus
We need flexible employees for any technology
You can contact me on nine three one six one two zero one three two
Role Overview:
The UI/UX Designer will be responsible for crafting seamless, visually appealing, and intuitive user experiences across web and mobile applications. You will collaborate with product managers, developers, and other designers to turn ideas into reality, ensuring that every interface is aesthetically engaging and functionally effective.
The ideal candidate should have knowledge of Framer to create interactive prototypes and high-fidelity designs that enhance user engagement.
Key Responsibilities:
✅ User Research & Analysis:
- Conduct user research, surveys, and interviews to understand user needs and pain points.
- Analyze industry trends and competitor designs to enhance UI/UX strategies.
✅ Wireframing & Prototyping:
- Develop wireframes, storyboards, and interactive prototypes for new web and mobile applications.
- Ensure intuitive navigation and seamless user experiences.
✅ Visual & Interaction Design:
- Design user interfaces (UI) with a focus on typography, color schemes, and layout principles.
- Create icons, buttons, menus, and other graphical elements to enhance UI aesthetics.
- Ensure responsive and adaptive designs across different screen sizes and devices.
✅ Collaboration & Feedback Integration:
- Work closely with developers, product managers, and senior designers to translate ideas into functional designs.
- Gather and incorporate user feedback, stakeholder suggestions, and usability test results into design improvements.
✅ Usability Testing & Iteration:
- Conduct A/B testing, usability testing, and heuristic evaluations to refine designs.
- Ensure accessibility and user-friendliness in all products.
✅ Design System & Branding:
- Maintain design consistency and brand identity across all platforms.
- Contribute to the development of a UI/UX design system for future projects.
✅ Portfolio Submission:
- Candidates must share their portfolio or links to their design work for evaluation.
Required Skills & Qualifications:
🎓 Educational Qualification:
Bachelor’s degree in Graphic Design, UI/UX Design, Computer Science, or a related field.
💡 Technical & Soft Skills:
- Proficiency in Figma, Adobe XD, Sketch, Photoshop, and Illustrator.
- Knowledge of Framer is an added advantage, and preference will be given to candidates with Framer experience.
- Knowledge of HTML, CSS, and JavaScript is a plus.
- Familiarity with UX research methods, usability testing, and design thinking.
- Strong understanding of UI principles, typography, and color psychology.
- Excellent problem-solving and analytical skills.
- Ability to communicate design ideas effectively to stakeholders and developers.
Why Join Us?
🚀 Be part of a fast-growing IT services company with cutting-edge design projects.
🎨 Work on diverse and exciting UI/UX design challenges for global clients.
📈 Career growth opportunities and exposure to international markets.
🎯 Collaborative, supportive, and innovation-driven work environment.
Important Note:
This is a Work from Office (WFO) role in Nikol, Ahmedabad. Only apply if you are comfortable working from this location.
Interested candidates must share their portfolio or design work links for consideration.
Your work involves creating,
- Website content
- Blog posts
- Guest articles on leading websites
- Video scripts
- Marketing copy for products/services
- Social media content for company profile
- Content planning & research
- Mobile app content
Requirements:
- 0 - 1 year of experience as a content writer.
- Ability to put forth complex technological topics in a simpler form.
- Strong attention to detail & impeccable grasp of the English language.
- Proficiency with writing programs, such as Google Docs and Microsoft Word.
- Excellent verbal and written communication skills.
- Basic knowledge of SEO & keyword research. [Optional]
- Hands-on experience with Content Management Systems. [Optional]
Calculating taxes and submitting tax returns to comply with the law
Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data
knowledge of GST
Position: Tele caller-Lead Generation-IT sales
Qualification : Graduate ( Excellent Communication Skills )
Experience: 1 Years
Location: Bavdhan Pune, work from office
Shift time-1 pm to 10 pm
Prefer Immediate joiners
Job Description:-
• Strong communication abilities
• The capacity to adjust to challenging circumstances
• Having a firm understanding of the IT products or services the business provides
• Calling on Given Data.
• Lead generation through Cold Calling
•Cold call potential clients in different geographies
Job brief
We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements and skills
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven hands-on Software Development experience (Microservices & Springboot)
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (Spring MVC)
- Experience with test-driven development
Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.
We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.
We are looking for an experienced 3D Fashion Designer.
-
Someone who is well-versed with the CLO3D software and garment construction.
Should have a sound knowledge of some add on softwares like Blender, Meshmixer,etc. -
Knowledge of Modelling, Rendering, lighting, materials, textures, and resource optimization.
-
Who has already worked on designing menswear.
-
Advanced knowledge on draping, pattern-making, cutting & stitching of menswear.
-
Should be creative with good design ideas & be capable of executing the garment design as per the given brief/deadline.
-
Highly innovative and creative.
-
Good grasping power.
-
Self-motivated & has work ethics.
This job requires:
Creative thinking: 20%
Pattern making: 30%
Technology & Software Savvy: 30%
Design Communication: 20%
Roles & Responsibilities:
-
Execute and launch designs every week. Take initiative and work independently to execute the entire collection end-to-end. Right from sketching to 3D pattern making and rendering.
-
Manage & execute Adhoc tasks in 3D pattern making and rendering.
-
Create and analyze design reports.
-
Research, ideate, implement and execute improved strategies for increasing design efficiency.
Note: High configuration system is a must for working remotely.
Summary
A techno-project lead within Moonraft holds the responsibility of running a project from a technical and management perspective. The incumbent is expected to have a strong technical know-how and guide and mentor the team on the technical deliverables. In addition to this, a project lead will liase with stakeholders, not limited to clients, to ensure a successful delivery of the project.
Responsibilities
Identifying, assessing and implementing next-gen product solutions; liaising with business partners to unearth needs and requirements
Coordinate with internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop a detailed project plan to track progress and report and escalate to management as needed
Define the Development framework, reusable templates based on the organisation repository and past experience and provide guidance to the team in coding as per design
Manage the work allocation to the teams.
Analyse requirements for feasibility with regards to implementation and work closely with the
solution architect/technical architect on the framework, technology stack
Take a hands-on approach in projects to be able to pitch in at various stages of the project from
a technical perspective.
Manage the relationship with the client and all stakeholders
Perform risk management to minimise project risks
Create and maintain comprehensive project documentation
Mentor team members in project teams with respect to product and domain skills on projects.
Work towards training the teams on relevant skills for the project and conduct 1:1, seek feedback
and address concerns.
Qualification and Experience
BE degree with 4 to 6 yrs of experience in IT sector and at least 1 yr experience in leading teams and managing projects.
Requirements
Strong communication, problem-solving and decision-making skills with ability to effectively communicate . Ability to build strong collaborative business relationships
Ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence change
Demonstrated experience in project management and building project plans and presentations Solid understanding of product pricing and financial concepts. Ability to think both tactically and
strategically
Strong technical understanding and foundation is a must
Ability to take complete ownership of the assigned task or project. Experience in Stakeholder management.
About Moonraft
We are here to advance the human experience through design-driven innovation. Design, to us, is all about creating new meanings, while art is about self-expression and emotive appeal. Bringing these two creative disciplines together and operating at their intersection with business and technology, we drive business innovations with differentiating customer experience. We place the human at the centre, bringing quantitative and qualitative techniques together to develop consumer insights. Our techno-creative team, bridging consumer insights, business understanding, and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is just an event recognised in hindsight when a number of trial-and-error attempts spark off a breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we do. As the name says, we are Moonraft Innovation Labs, driving innovation through experimentation.
"Rafters", who inhabit Moonraft, recognize ideas as the boss. They live by imagination, simplicity, and speed. Our egalitarian culture and environment are designed for rafters to thrive and deliver elegant solutions for complex problems.










