Customer / Tech Support Engineer

Job Summary:

• We are looking for a highly motivated and skilled Software Engineer to join our team.
• This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
• The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
• Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
• Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
• Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
• Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
• Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
• Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

• Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications.
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
• Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
• Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
• Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

• Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
• Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

• This is a rotational shift position
• During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
• The position may require occasional weekend shifts depending on the project requirements.
• Additional benefit of night allowance.

Position for PS and MS group Sales Manager

Key Responsibilities

Develop and execute effective sales strategies to achieve company targets

Lead, train, and motivate the sales team to improve performance

Set individual and team sales goals and monitor progress

Analyze sales data and market trends to identify opportunities

Build and maintain strong relationships with customers and partners

Collaborate with marketing and leadership teams to align strategies

Prepare sales forecasts, budgets, and performance reports

Manage the sales pipeline and ensure accurate CRM data

Handle key accounts and assist with complex negotiations

Requirements

Proven experience as a Sales Manager or similar leadership role

Strong leadership, communication, and coaching skills

Excellent negotiation and customer relationship skills

Ability to analyze data and make strategic decisions

Experience with CRM software and sales reporting tools

Results-oriented mindset with strong problem-solving skills

WHAT WE OFFER TO SALES MANAGER

Competitive salary plus commission/bonus

Career growth and leadership development opportunities

Supportive and collaborative work environment

Key Responsibility Areas:

• Design, build and deliver Enterprise software solutions.
• Write code with standards and conventions and follow best practices.
• Encourage and lead innovation and solid lifecycle processes.
• Collaborate with development teams on work definition, estimation and prioritization
• Lead and grow as a professional software engineer.
• Full ownership of product deliveries and mentoring junior team members.
• Preparing curriculum to train junior developers for Java Web Development
• Strong client interactions to provide excellent Quality of Service.
• Owning the code base and making sure all code is reviewed and is of very high quality.
• Write and modify coding conventions and standards documents for all development

Required Skills:

Technologies/Frameworks – 

• Core Java, J2EE, 
• Spring Core and Spring MVC, Sprint Boot, Spring Security, 
• JDBC, Hibernate, RESTful APIs, SOAP WebServices
• Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage
• Junit or Mockito frameworks
• Maven, Git
• Knowledge Data Structures, 
• SQL, MySQL 
• Designing relational database schemas
• Basics of AWS, Cloud, Microservices

• Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
• Strong knowledge of working in Integrations of 3^rd party APIs and creating the new APIs.
• Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.
• Domain Preference
• BFSI, FinTech

• Managing the interchange of data between the server and the users.
• Development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end Integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection.

• Should have worked on the Django REST framework.
• Familiarity with some Pandas, Numpy, text parsing/mining and ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages
• Worked on Amazon cloud solutions
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tool
• Excellent written and verbal communication skills.
• Should know about HDL and LLD.
• Should know about making python packages
• Should have worked on microservice-based Architecture

Job Description

• Experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

About Company : -

It is the 2018 Forbes Choice Award Winner and Galen Growth’s 2018 Most

Innovative Startup in Asia. It is a reliable & secure health-tech platform with a mission to

simplify access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application.

Role : - Engineering Manager

Key Job Responsibilities:

● He/She is a responsive team player who can proactively contribute for building technical

strategies for applications and systems by promoting an understanding of the technology and business roadmap.

● He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

● Work very closely with various business stakeholders to drive the execution of multiple

business plans and technologies.

● Work closely with Product, Design, and Marketing to conceive features, plan projects, and build roadmaps

● Prior experience with scalable Architecture managing team of minimum 5 engineers and

coaching, mentoring while maintaining a role with code development.

● Proven history of contributing to product strategy and shipping products with multi-functional teams.

● Highly involved in recruitment while building team also leading app development for both

platforms

● Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

Minimum Qualification:

• Total of 9+ years experience
• Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,popular frameworks & libraries}, JVM, GC tuning, performance tuning)

• Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, REST Express etc

• Worked on Relational data stores viz. MySQL, Oracle, or Postgres
• Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB, etc
• Worked on caching infra viz. Redis, Memcached, Aerospike, Riak, etc
• Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc

• Assessment of product requirements
• Definition of test strategy, test methods, acceptance criteria, etc.
• Development of automated tests
• Development of new test cases and conversion of manual test cases into reliable and repeatable automated tests
• Execution of the SW test using automated tools
• Support debugging and improvement of simulation/testing environment
• Development of manual test.
• 4+ years relevant working experience with Coded UI Test or equivalent automated testing using C#
• Execution of manual test on HW / final system
• Preparation of test protocols/test reports and reporting of identified issues
• Investigation of identified issues (root cause analysis, reproducibility steps, etc.)
• Collaboration with other functions (development, system engineering, QA) to define the appropriate approach for the above-mentioned activities
• Documentation on relevant tools
• Supporting definition of the project test strategy, project plan, and metrics
• Supporting the definition of process improvement, tools, and laboratory management
• Definition and improvement of test techniques
• Support the Manager for team activities and mentoring other team members
• Facilitate discussion within the team and with other departments

Required Skills

• Technical experience in software testing
• Experience in programming in C# and Visual Studio
• Professional experience with Agile methodologies
• Understanding of API Testing and automated testing frameworks
• Experience in testing on complex hardware
• Ability to derive test cases from requirements
• Ability to work independently while staying aligned with the functional team
• Effective written and spoken communication skills in English
• Bachelor’s or Master´s degree in a related field
• Clinical Chemistry background is a plus
• Preferred experience with the regulated environment (e.g. medical devices)
• Ability to drive activities, facilitate discussions and improve processes
• Ability to work with multi-functional and remote teams
• Attention to detail and result-oriented
• Ability to work independently.

Company Profile:  

"Founded in 2012, Pay1 empowers neighbourhood retail businesses & micro-entrepreneurs by adding revenues streams and providing them access to new products, credit and technology. With a network of 300k+ merchants spread across 350+ cities in India, Pay1 is at the forefront of combining retail, finance, travel and consumer technology to create an integrated business ecosystem unique to the Indian markets. 

The platform has a wide array of distinguished services such as Digital Payments, Banking Services, Travel Booking Services, Financial services (MFs. Insurance, loans, gold investments), Remittances, Recharges, Bill Payments, B2B commerce and many more. The diverse selections of services provide our merchant network with immense growth opportunities that have been previously unexplored in the Indian retail scenario."

Job Description:

• Establish strategic tie ups with the large & medium size merchant aggregators for the enablement of Digital Lending services offered.
• Create value proposition, pitch presentation and designing SLA for business partnerships
• On boarding new partners and be an interface between internal teams and partner for system and process support
• Commercial and Contract Negotiations with prospective business partners and structuring financial proposals with best-value proposition
• Key Account Management with Merchant Aggregators for New Business Opportunities / Enhancements
• Suggest measures / solutions for tapping opportunities like product customization/ innovation.
• Keep abreast of the Digital Lending landscape, competitors and business needs.
• Issue resolution in relation to Digital Lending product related issues with Partners