Customer / Tech Support Engineer

Job Description

We are looking for a Business Development Executive (BDE) with strong experience in IT / Tech services sales to drive revenue growth through strategic client acquisition and relationship management. The ideal candidate should have hands-on expertise in Upwork, LinkedIn Sales Navigator, excellent negotiation abilities, and near-native communication skills. Experience in offline / field sales will be a strong advantage.

Roles & Responsibilities

• Identify, qualify, and close new business opportunities through Upwork, LinkedIn Sales Navigator, and other outbound/inbound channels.
• Manage the end-to-end sales cycle from lead generation, requirement gathering, proposal creation, negotiation, to deal closure.
• Build and maintain a strong sales pipeline and consistently achieve monthly and quarterly revenue targets.
• Draft high-quality proposals, pitches, and client communications tailored to client needs.
• Conduct discovery calls to understand client requirements and propose suitable IT/technology solutions.
• Coordinate with internal teams (technical, delivery, and leadership) to ensure accurate estimations and smooth handovers.
• Maintain long-term client relationships and identify opportunities for upselling and cross-selling.
• Track sales activities and performance using CRM tools, ensuring accurate reporting.
• Participate in offline/field sales activities, client meetings, networking events, and industry conferences when required.
• Stay updated with market trends, competitors, and emerging business opportunities.

BUSINESS DEVELOPMENT EXECUTIVE

About the Role

We are looking for a dynamic, results-driven Business Development Professional to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth. This role demands a proactive individual with excellent communication abilities and a passion for achieving targets.

Key Responsibilities

• Client Relationship Management: Build, maintain, and nurture long-term relationships with prospective and existing clients.
• Presentations & Pitching: Prepare and deliver compelling business presentations, proposals, and product/service demonstrations to potential clients.
• Market Research & Analysis: Conduct thorough market research to identify trends, competitor activities, and potential areas for business expansion.
• Reporting & Documentation: Maintain accurate records of activities projects, client interactions, and pipeline status; prepare regular reports for senior management.
• Networking & Events: Represent the company at industry events, conferences, trade shows, and networking forums.

Required Skills & Qualifications

Area

Requirement

Education

Bachelor's Degree in Business Administration, Marketing, Management, or a related field

Experience

0–3 years of experience in Business Development, Sales, or a related role (freshers with exceptional skills may apply)

Language

Proficiency in English (spoken & written) is mandatory

Communication

Excellent verbal and written communication skills

Presentation Skills

Strong ability to create and deliver impactful presentations

MS Office

Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook

• Experience in Automation Testing.
• Experience in WebDriver automation
• Should have very clear concepts in Java, cucumber, Bdd framework.
• Min 7+ years of experience in Test Automation of APIs and micro services
• Experience in scripting for automation - using JAVA/Python
• Experience with building automation framework for API/Web
• Experience in test delivery in an Agile model with focus on in-sprint automation
• Strong hands-on experience with automation of APIs using SOAPUI/Rest Assured or other API automation frameworks.
• Strong in validation content from XML, data bases and flat files using script.
• Strong knowledge of Database and SQL queries for data validation
• Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting and status reporting to stakeholders for testing services
• Experience working with Jenkins to build CI/CD pipeline. 
• Experience in leading small teams of engineers is desirable

Responsibilities

• Lead the app team to develop apps using Flutter for both Android & iOS platforms.
• Implement best practices for app development, usage tracking, and issue fixes.
• Do regular code reviews to ensure code quality.
• Be an individual contributor to write quality code that is simple, reliable, and scalable.
• Implement test-driven development.
• Ensure the best performance and user experience of the application.
• Work with the team to manage, optimize, and customize multiple applications.
• Evaluate and implement out-of-the-box ideas for application development.

Required Skills

• Must have 8+ years of experience in native mobile development (Android / iOS).
• Must have 2+ years of experience in Flutter with Dart.
• Must have worked and successfully deployed apps on play-store/app-store using Flutter.
• Experience with any of the state management solutions like Bloc, Provider, Mobx, etc.
• Extreme attention to detail and the ability to match the design as closely as possible.

Job Perks

• Get to work with a highly passionate team of engineers.
• Open and embracing culture towards the latest hot technologies.
• A high level of freedom & responsibility.
  
  

• Answer Inbound/Outbound Calls Professionally, Explain Products And Services To Customers
• Identify Customer's Needs And Wants And Convince Them To Buy The Product/Service
• Gain Comprehensive Product Knowledge To Enhance Performance
• International Voice Process/International BPO
• U.K. Shift Timings - 01:30 PM - 11:30 PM
• Fluent Communication Skills Mandatory
• Location - N.I.B.M. Kondhwa, Pune M.H.

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, optimize algorithms/models for performance and scalability, engineer & implement machine learning algorithms into services and pipelines to be consumed at web-scale
• Daily Grind: Interface with data scientists, project managers, and the engineering team to achieve sprint goals on the product roadmap, and ensure healthy models, endpoints, CI/CD,
• Career Progression: Senior ML Engineer, ML Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Advanced Machine Learning: TensorFlow, Keras
• Python, spaCy, NLTK, Word2Vec, Graph databases, Knowledge-graph, BERT (derived models), Hyperparameter tuning
• Experience with OOPs and design patterns
• Exposure to RDBMS/NoSQL
• Test Driven Development Methodology

Good to Have

• Working in cloud-native environments (preferably Azure)
• Microservices
• Enterprise Design Patterns
• Microservices Architecture
• Distributed Systems

• You will be managing the recruitment process
• You will be responsible for Sourcing CVs as per job description & ICP through portals
• Attract and hire candidates through various channels and ensure timely hiring of the candidate.

• You will be responsible for uploading and updating candidatures in Applicant tracking system.
• You will be responsible for keeping continuous follow-up with the selected candidates
• You will be responsible for maintaining employee records
• You will be responsible for preparing offer letters
• You will be proficient in reviewing resumes and conducting recruitment interviews
• You will be responsible for background verification check via emails & phone numbers
• Should have good interpersonal skills to handle multiple roles