

Customer / Tech Support Engineer JD
We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.
What You’ll Do:
- Participate in requirement, design discussions, and come up with solutions according to functional specifications
- Develop in-depth product expertise as a master Fulfil user and teacher
- Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
- Technical support and troubleshooting production issues and solution implementation
- Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
- Identifying and resolving application issues, providing feedback for product improvements and overall direction
- Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
- Involved in other programming and documentation including API references, guides, and tutorials
- Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better
Requirements
We’re Looking for Someone With:
- Demonstrated proficiency with Python and SQL
- Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
- Ability to adapt and write high-quality code that will be peer-reviewed.
- Familiarity with code versioning tools like GIT.
- Experience in working with web services i.e. HTTP, REST, JSON
- Superior interpersonal and customer support skills to provide excellent service

Similar jobs
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job description
As part of our dynamic international cross-functional team you will be responsible for the design, development and deployment of modern high quality software solutions and applications as an experienced and skilled Full-stack developer.
Responsibilities:
Design, develop, and maintain the application
Write clean, efficient, and reusable code
Implement new features and functionality based on business requirements
Participate in system and application architecture discussions
Create technical designs and specifications for new features or enhancements
Write and execute unit tests to ensure code quality
Debug and resolve technical issues and software defects
Conduct code reviews to ensure adherence to best practices
Identify and fix vulnerabilities to ensure application integrity
Working with other developers to ensure seamless integration backend and frontend elements
Collaborating with DevOps teams for deployment and scaling
Requirements:
Bachelor’s degree in computer science or information technology, or a related field.
Proven experience as a skilled Full-stack developer. Experience in Utilities / Energy domain is appreciated.
Strong experience with Java (Springboot), AWS / Azure or GCP, GitLab and Angular and / or React. Additional technologies like Python, Go, Kotlin, Rust or similar are welcome
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities to work effectively in a team environment.
Skills & Requirements
Java, Spring Boot, AWS, Azure, GCP, GitLab, Angular, React, Python, Go, Kotlin, Rust, Full-stack development, Software architecture, Unit testing, Debugging, Code reviews, DevOps collaboration, Microservices, Cloud computing, RESTful APIs, Frontend-backend integration, Problem-solving, Communication, Team collaboration, Software deployment, Application security, Technical documentation.



· 3-5 years professional experience in designing and developing web portals and large-scale web applications. · Must have strong hands-on experience of implementing Web application using JavaScript, JQuery, DOM, HTML5, CSS 3.0, LESS/SCSS, Bootstrap. · Experience with server side development and templating using TWIG, PHP, Python or similar language. · Strong grasp and experience with responsive web design and latest version of Bootstrap. · Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing. · Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc). · Solid familiarity with modern front-end build pipelines and tools. · Ability to understand business requirements and translate them into technical requirements. Previous experience with Version control with Git. |



- Design and build advanced applications for the Android and iplatforms form on.
- ReactNative
- Collaborate with engineering and cross-functional teams to define, design, and ship
- new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- •Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize
- development efficiency.
REQUIREMENTS
- Knowledge of developing trends and emerging standards in mobile apps and
- mobile payments
- Excellent technical knowledge of React Native
- Pro with Android and iOS UI design principles, patterns, and best practices
- Good understanding of RESTful APIs and how to connect Android applications to
- back-end services
- You care about quality and you know what it means to ship high-quality code
- Contribute to the design, architecture, and development of apps that are elegant,
- efficient, secure, highly available, and maintainable
- Highly motivated and maintain a positive, “can-do” attitude in an uncertain
- environment
- Follow and help cultivate consistent development best practices.


- Good experience with Objective-C/Swift and iOS SDK.
- Good working knowledge in Cocoa Touch.
- Experience with memory management and caching mechanisms specific to mobile devices.
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
- Experience in Payment gateway integration in mobile apps is a big plus.
- A portfolio of iPhone apps in the app store is a plus.
- UI & UX experience
- Locations and Map API's
- Design and build iOS mobile applications.
- Collaborate with cross-functional teams to analyze, design, and ship new features.
- Fully responsible for mobile app development in the team.
- Implement new technologies to maximize application performance Job Requirements.
- Job Type: Full-time, Ready to join office.
Requirements:
- Experience of managing Engineering teams in an Agile environment.
- Expert knowledge of delivering solutions in Azure cloud within a large-scale enterprise environment.
- Great understanding of DevOps principles and how they assist in taking products to market in an effective manner.
- Experience of Automation/Configuration management tools as well as working in a continuous delivery environment, monitoring and tooling.
- Knowledge and experience in Azure, Kubernetes, Containerisation, Azure DevOps pipelines.
- Experience in managing permissions in Azure DevOps.
- Working experience in Application Gateways, App Services, Front-Door, Azure Service Bus, etc.
- Troubleshooting experience in virtual/cloud infrastructures.
- Experience in delivery of projects using IAC (Infrastructure as Code).
We now wish to scale ll these categories which are proven to be working and hence looking for Sales Person who can get us business using our success stories.
https://ideaclicks.in/success-story/digital-promotion-of-gynecologist-in-india/



Responsibilities:
* Implementation of a robust set of services / APIs to power the web application
* Building reusable code and libraries for future use
* Optimization of the application for maximum speed and scalability
* Implementation of security and data protection
* Integration of the front-end and back-end aspects of the web application
Requirements:
* Proficiency in developing modern web applications using Nodejs & React.
* Good understanding of Database schema, design, optimisation, scalability.
* Good understanding of server-side CSS preprocessors.
* Ability to implement automated testing platforms and unit tests.
* Great communication skills, strong work ethic.
* Ownership of the product from start to finish.
* Knowledge of code versioning tools such as Git, Mercurial or SVN.
* Ability to learn new technologies quickly.
Nice to haves:
* Experience with AWS
* Expert level understanding of the HTML DOM and underlying event model
* Exposure to Gulp, Grunt, Bootstrap
* Prior Open source contributions
* Experience building responsive designs

