Customer / Tech Support Engineer

Big Picture (The Opportunity) : 

You will be responsible for the creation and maintenance of best in class demonstration packages. Owning a library of vision setting demonstrations whilst also supporting the regional sales teams to tailor these demonstrations to customer opportunities. Empowering the sales teams with assets that are driven by business value and supported by industry data and customer use cases. Through the development of these high-value demonstration deliverables, this role will help the team to approach through the alignment of content with buyer expectations, priorities, and preferences.

What do we want from you ? (Our Expectations) : 

We are looking for a high-performing Pre Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. An ability to operate effectively as a member of a dynamic team within a matrixed organisation.

What are you required to do ? (Your Responsibilities)  

• Develop knowledge of Agami’s software portfolio to a level that allows you to build, configure, document,and customize demonstration environments and associated deliverables – scripts, setup guides and videos.
• Implement latest demonstrations in Customer Experience Centers globally, and upskill local resources on how to maintain and demo the systems.
• Ability to adapt and learn new software along with industry processes and best practices to align with new business and demo requirements.
• Participate in, contribute to and lead multiple concurrent demonstration building efforts, leveraging the team wherever possible.
• Support and maintain both cloud and on-premise demonstration environments, supporting the wider presales when they reach out for technical demo support.
• Explore new ways of effectively communicating Agami value, internally and externally, and using cutting-edge digital solutions.
• Review, refine and enhance demonstrations produced by other teams, with the objective of ensuring that everything we produce is templatized, high quality and is focused on our audiences and markets.
• Operate independently based on high-level work descriptions. Prioritizing activities based on schedule and deadlines.

• Work closely with the sales team in the area of product fitment and delivery expectations
• Advice on RFP/Proposal bidding decisions based on technical compliance
• Deliver Presentations and Demos of Products to both technical and non-technical customers
• Empower sales teams with in-depth product and business knowledge
• Work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Work with the post-sales/ Project implementation team in handing over any pre-sales efforts
• Represent the company in a professional manner and build good relationships with clients to the company’s benefit
• Keeping abreast of market trends and product & competitor landscapes. 

Qualifications:

• 2+ years experience in the Technology industry and/or hands-on working experience in SAAS products 
• Excellent presentation and communication skills
• Should have excellent English communication skills (both written & verbal)
• General application and technology knowledge
• Integrates seamlessly in project teams and takes an active expert role
• Creates concise, clear documentation in support of projects.
• Fulfills expert role in external or internal project teams
• Project Management skills
• Skilled in crafting feedback and delivering enablement and training
• Expert MS PowerPoint and MS Word skills
• A flexible attitude and an ability to produce excellent work with minimal guidance

• 0-2 years of experience in the Linux DevOps
• Deploying applications in a Linux environments
• Hands-on experience with Popular CI/CD tools like [Jenkins, Docker, Kubernetes]
• Good knowledge on Scripting [Javascript,ReactJS,NodeJS]
• Knowledge on MySQL Database Administration
• Familiarity with AWS and other DevOps concepts
• Familiarity with the Linux commands
• Working Knowledge and experience on Open Source Tools, Version Controls [GIT]

*Job Title:* Accounts Executive

*Location:* Kolkata

*Experience:* 3+ years

*Salary:* Market Standards

*Job Type:* Full-time

*About Us:*

Hiring Gem is seeking an experienced Accounts Executive. The ideal candidate will have a strong background in accounting, excellent analytical skills, and the ability to work in a fast-paced environment.

*Responsibilities:*

- Manage and maintain accurate financial records and accounts

- Prepare and review financial statements, reports, and budgets

- Analyze financial data to identify trends and areas for improvement

- Ensure compliance with accounting standards and regulatory requirements

- Manage accounts payable, accounts receivable, and payroll

- Coordinate audits and provide necessary documentation

- Develop and implement financial processes and procedures

- Provide financial insights to support business decisions

*Requirements:*

- 3+ years of experience in accounting

- Bachelor's degree in Commerce/Accounting

- Proficient in accounting software (Tally, etc.)

- Strong knowledge of accounting standards and regulations

- Excellent analytical, communication, and problem-solving skills

- Ability to work in a team environment

*What We Offer:*

- Competitive salary (market standards)

- Opportunities for professional growth and development

- Dynamic work environment

- Collaborative team culture

*Note:* Only shortlisted candidates will be contacted for further discussion.

Job Responsibilities- 

-Supporting Manager in terms of, collecting cheques, handling samples to the client and supporting all administrative work.

-Understand Client requirements and suggest appropriate signage solutions 

-Quotation preparation on the reception of client requirements 

-Responsible for timely collection of payments from clients 

-Preparation of mailers on Cosign updates for customers and peers 

-Responsible for daily, weekly, and fortnightly reporting to the Reporting heads 

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

What’s in it for you?

• You’ll understand how a fast-growing start-up works in terms of revenue generation as you will be handling one of the most important aspects of the company's revenue - lead generation implementations
• You’ll have end-to-end liberty to work and implement any technology that will bring value to the team
• You’ll get to work with and understand a wide range of tools and integrations that are already in place - how they work and why they are important

Roles and responsibilities

• You will be owning the landing repository and reviewing all code that goes into it.  
• Manage and own the production systems for the landing website.
• Work on any integration that links the product to the leads pipeline. 
• Manage and maintain the page speed score and SEO standards for the content pages.  
• Deploy code that goes into production. 

Requirements

1. Experience in building web applications with proficiency in PHP/Laravel
2. Extensive knowledge of advanced JavaScript concepts
3. Ability to implement and work with 3rd party APIs and other REST-Based APIs.
4. Experienced in HTML5/CSS3, jQuery, and responsive design.
5. Understanding of how a CDN works. 
6. Understanding of security and data protection in web applications
7. Knowledge of code versioning tools like Git or SVN. 
8. Basic understanding of RDBMS.
9. Knowledge of CSS preprocessors like SASS. 
10. Solid Foundation in data structures, algorithms, and system designs.
11. 2 - 5 years experience

Good to have

1. Understanding of CRM tool like Hubspot
2. Have worked in developing SEO friendly pages
3. Basic knowledge of AWS
4. Understanding of WordPress codebase and plugin development