AWS Solution Architect

Job Title : Ab Initio Developer

Location : Pune

Experience : 5+ Years

Notice Period : Immediate Joiners Only

Job Summary :

We are looking for an experienced Ab Initio Developer to join our team in Pune.

The ideal candidate should have strong hands-on experience in Ab Initio development, data integration, and Unix scripting, with a solid understanding of SDLC and data warehousing concepts.

Mandatory Skills :

Ab Initio (GDE, EME, graphs, parameters), SQL/Teradata, Data Warehousing, Unix Shell Scripting, Data Integration, DB Load/Unload Utilities.

Key Responsibilities :

• Design and develop Ab Initio graphs/plans/sandboxes/projects using GDE and EME.
• Manage and configure standard environment parameters and multifile systems.
• Perform complex data integration from multiple source and target systems with business rule transformations.
• Utilize DB Load/Unload Utilities effectively for optimized performance.
• Implement generic graphs, ensure proper use of parallelism, and maintain project parameters.
• Work in a data warehouse environment involving SDLC, ETL processes, and data analysis.
• Write and maintain Unix Shell Scripts and use utilities like sed, awk, etc.
• Optimize and troubleshoot performance issues in Ab Initio jobs.

Mandatory Skills :

• Strong expertise in Ab Initio (GDE, EME, graphs, parallelism, DB utilities, multifile systems).
• Experience with SQL and databases like SQL Server or Teradata.
• Proficiency in Unix Shell Scripting and Unix utilities.
• Data integration and ETL from varied source/target systems.

Good to Have :

• Experience in Ab Initio and AWS integration.
• Knowledge of Message Queues and Continuous Graphs.
• Exposure to Metadata Hub.
• Familiarity with Big Data tools such as Hive, Impala.
• Understanding of job scheduling tools.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

International Voice Process - Mumbai

HSD / Graduate with Exp of 6 months - 1 Year min with BPO

US / UK shifts

25k - 35k inhand

Malad/Bhayander - Location

job Description:

We are looking for an experienced Salesforce & Workday QA Engineer with 6+ years of hands-on QA experience in testing Salesforce and Workday applications. The ideal candidate should have strong expertise in functional and integration testing, test planning, defect management, and Agile methodologies.

Required Skills:

• 6+ years of QA experience in Salesforce and Workday applications.
• Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
• Experience in Functional Testing, Regression Testing, Integration Testing, System Testing, Smoke Testing, and User Acceptance Testing (UAT).
• Hands-on experience testing Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.
• Experience testing Workday HCM, Recruiting, Payroll, Benefits, Time Tracking, Compensation, and Financial modules.
• Strong knowledge of Salesforce objects, workflows, validation rules, profiles, permission sets, reports, and dashboards.
• Experience validating Workday business processes, security roles, integrations, and reports.
• Expertise in preparing Test Plans, Test Cases, Test Scenarios, Test Data, and Defect Reports.
• Hands-on experience with defect tracking tools such as JIRA or Azure DevOps.
• Experience in API Testing using Postman or similar tools.
• Good understanding of SQL for backend data validation.
• Experience testing integrations between Salesforce, Workday, and third-party systems.
• Hands-on experience working in Agile/Scrum environments.

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

Experience and Required Skill Sets: 

1      Solid experience in software design and development using Microsoft ASP.NET framework, C#, Visual Studio, and in writing clean, readable, and easily maintainable code

2      5+ years of experience in WCF, WPF, VB.NET, SQL Server, JQuery, Angular 10 and above.

3      5+ years of experience in developing highly scalable REST/Web APIs

4      5+ years of experience in developing highly efficient SQL/NoSQL Queries

5      5+ years of experience in Relational and Document databases

6      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

7      Experience in using the MVC framework, working knowledge in APIs, and Service Oriented Architecture

8      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

9      Experience in Angular version 10 and above is required 

10   Expert in SQL programming & Database Design (Stored procedure, Function, Trigger, Constraints, Replication) 

11   Strong ability in HTML and JavaScript (AJAX, DOM)

12   Development experience with data integration technologies including REST, SOAP, JSON, XML

13   Expertise in programming and usage of any unit testing framework. Expertise in integration testing and continuous integration.

14   Experience working in a DevOps environment will be an added advantage.

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

•       Follow best-in-class coding practices and review the solutions vis-à-vis the requirements and technical specifications.

•       Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK

Position Summary:

The Graphic Designer Intern will support our design team in creating visually compelling content for both digital and print media. This role is ideal for a creative individual with a passion for design, eager to develop their skills and contribute to exciting design projects.

Key Responsibilities:

• Assist in designing graphics for various platforms, including social media, websites, email campaigns, and print materials.
• Collaborate with the design team to brainstorm and develop creative concepts that align with project goals and brand guidelines.
• Create and edit visual assets such as banners, infographics, brochures, and promotional materials.
• Help with the preparation of design files for production and ensure accuracy in formatting and resolution.
• Research design trends and best practices to bring fresh ideas to the team.
• Support the team with administrative tasks related to design projects, including organizing assets and maintaining design archives.
• Participate in design reviews and provide feedback to improve project outcomes.

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

Software Developer - React Native Developer

Job Description

A major part of our work at Cobold Digital LLP is getting businesses online. We provide efficient solutions to our clients in the fields of Website Design & Development & Website Maintenance. If you wish to work with a wide array of clients that depend on you to represent them online, our Website Development team is the right place for you.

We are looking for an experienced top-notch React Native Developer to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. 

Responsibilities

• Work as part of a small team to build React Native Applications for our clients.
• Architect, Build and maintain excellent React Native applications with clean codes.
• Implement pixel-perfect UI’s that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration tests.
• Release applications to IOS and Android platforms.
• Work with Native modules when required.
• Assist with building estimates.
• Attend daily standups
• Interact clients via google meet, Zoom, and Emails.
• Work with Modern tools like Jira, Bitbucket, Google Docs, etc.

Requirements 

• 2+ years of Profession experience working with React Native.
• 3+ years of experience as Software Developer
• Experience with Swift,Objective C and Java is a plus but not required
• Must have experience on a large complex system
• Ability to take ownership of your work.
• Ability to manage multiple projects
• Undertaking of React Native best practices.Experience with JavaScript
• Experience with REACT
• Experience with HTML / CSS
• Experience with REST API's
• Git knowledge is a plusTeam player 
• Good time-management skills 
• Great interpersonal and communication skills