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Position Overview:
We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.
Responsibilities:
● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.
● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
● Track and report on key performance metrics related to CRM campaigns and journeys
Ideal Candidate:
● 2-5 years of experience in handling CRM tools
● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

Job Description :
- Number of years 4 to 5+
- Good in JAVA / Kotlin/ OO programming
- Strong grasp of Android SDK and lifecycle
- Strong Android programming and debugging skills
- Good in multi-threading and concurrency
- Strong in Android UI development
- Well-versed in Android app testing
- Problem/puzzle-solving skills
- Automation test frameworks like UI Automator, Expresso, APPIUM, etc.
- Database/ GreenDAO/ SQLLite
- Network Communications experience on Android is highly desired
- QR/ Barcode Reader
- Experience generating reports
- Security permissions, etc.
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices
What you need to have:
- Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience, and detailed obsession to maintain call logs.
- Should understand the Digital Learning Products landscape, and partner ecosystem.
- Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
- Understanding Operating Systems like Windows 7,8,10 and macOS.
- Managing and overseeing the organization's e-commerce business efforts
- Identifying opportunities for growth within existing e-commerce accounts, and developing new Marketplace customers
- Heading the planning and execution of the marketing strategies to promote services to online customers
- Creating reports in the system to track product sales
- Leading development of tailored marketing campaigns
- Continually monitoring the campaigns in progress and optimizing as needed.
- Using data to create strategic plans
- Collaborating with a cross functional team to ensure technical capability to deliver, measure and optimize the success of e-commerce marketing campaigns.
- Creating comprehensive reporting on campaign performance that clearly communicates strength and weakness of each campaign.
What you need to have:
- Bachelor's degree in a quantitative, test-driven field or equivalent experience.
- B.Tech / B.E. preferred
- Minimum 3 years' experience in E-commerce marketing including responsibility for campaign development and strategy
- Thorough understanding of e-commerce marketing, including search engine optimization, keyword bidding and online tracking systems
- Proficient in Microsoft Suite
- Must have experience in Amazon Marketing Services (AMS), Search Engine Optimization (SEO)
- Must have worked in a fast paced startup



Responsibilities:
1. Understanding the scope of work
2. Working with the design, programming & testing team on project estimates & timelines
3. Coordinate with team to build assets to be used within the mobile application
4. Build Application static flows using React Native with Redux
5. Integrate JSON web services
6. Working with the tester to fix bugs reported by the testers
7. Building and deploying the application to the app store
Requirements:
1. Understanding of the Mobile Application Development lifecycle
2. Hands-on experience with React Native
3. Experience with Redux or Flux or MobX
4. Understanding of Advanced JavaScript – ES6
5. Understanding of Flexbox
7. Understanding of iOS/Android module integration
8. Deploying iOS and Android apps on Apple Appstore and Android Play Store.
9. Ability to work in an Agile environment


quality products. We believe in ownership and are looking for people driven to
continuously ship new, impactful features and capabilities for our users.
Experience: 2- 4 years (min)
Functional Area: Front/Back-end web development
Apply if you have:
Cloud app development experience
Strong Python – Django / Django Rest Framework and ReactJS experience
Advanced knowledge of Python and relational databases
Experience with SQL and NoSQL databases
Experience with building, modifying and extending API endpoints (REST or GraphQL) for data retrieval and
persistence
Creating high performance UI etc.
Experience with the full software development life cycle, including requirements collection, design,
implementation, testing, and operational support
Analytical capabilities and logical approach to problem-solving
Experience with scrum or other agile software development methodology
Hands on experience in DevOps & have significant familiarity with DevOps Tools
Build and Manage continuous deployment of software (CI/CD)
Must have dedication and commitment towards work
Deliver the assigned tasks within the stipulated timeline
What you will do:
Work on existing software solutions or new systems on the specified programming language
Translating designs and wireframes into high-quality code
Ensure the best possible performance, quality of the solution you are working on
Working closely with business analysts, software engineers, product managers, designers and other stakeholders
Write well designed and efficient code by adhering to the specified coding standards
Mentor and support other team members by doing code reviews and applying your experience in process and
technical leadership.
Qualification:
Education: BE Computer Science, MCA or equivalent with 60% marks.
Must have excellent communication and written communication skills
Employment: Full time – Permanent
Salary: Hike in Current Salary (No bar for Right Candidate)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
We are looking for a savvy Data Engineer to join our growing team of analytics experts.
The hire will be responsible for:
- Expanding and optimizing our data and data pipeline architecture
- Optimizing data flow and collection for cross functional teams.
- Will support our software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects.
- Must be self-directed and comfortable supporting the data needs of multiple teams, systems and products.
- Experience with Azure : ADLS, Databricks, Stream Analytics, SQL DW, COSMOS DB, Analysis Services, Azure Functions, Serverless Architecture, ARM Templates
- Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
- Experience with object-oriented/object function scripting languages: Python, SQL, Scala, Spark-SQL etc.
Nice to have experience with :
- Big data tools: Hadoop, Spark and Kafka
- Data pipeline and workflow management tools: Azkaban, Luigi, Airflow
- Stream-processing systems: Storm
Database : SQL DB
Programming languages : PL/SQL, Spark SQL
Looking for candidates with Data Warehousing experience, strong domain knowledge & experience working as a Technical lead.
The right candidate will be excited by the prospect of optimizing or even re-designing our company's data architecture to support our next generation of products and data initiatives.
Main Priorities:
Experienced in Installation, Configuration and Maintenance of Microfocus EMS tool. Operational Knowledge on below mentioned modules is a must.
Network Node Manager
Network Automation
Operations Bridge Management
Service Management
Universal Discovery
ZENworks Configuration Management
ZENworks Patch Management
Cloud Management & Virtualization
Technical Skills
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Use markup languages like HTML to create user-friendly web pages
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Maintain and improve website
- Develop new user-facing features
- Build reusable code and libraries for future use
- Optimize applications for maximum speed
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Create quality mockups and prototypes
Preferred
- Proven work experience of 2+ years as a Front-end developer
- 1+ years experience of working in ReactJS
- Hands on experience with markup languages, including HTML5, CSS3
- Experience with JavaScript, CSS and jQuery
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- Familiarity with software like Adobe Suite, Photoshop and content management systems

