AWS Solution Architect

Job Description: Sales Manager

About the company

FitBudd is a fast-paced startup building a SaaS platform for global fitness professionals.

Founded by IIT Delhi alumni and funded by marquee investors like Accel and BEENEXT,

FitBudd is all set to accelerate growth and capture the ever expanding fitness market.

Fitbudd is an all-in-one platform that empowers fitness professionals to take their business

online in no time. We help personal trainers, nutritionists, yoga teachers, dance instructors,

and sports coaches reach new clients, build stronger relationships with their existing ones

and promote a healthy lifestyle for everybody.

Website - www.fitbudd.com

What do we offer for the Sales Manager role?

1. Workplace that promotes growth – personally and professionally

2. Unparalleled learning opportunities

3. Get to wear many hats and gain different skill sets.

4. Interactive working environment.

5. Multicultural team with strong pillars of Leadership

What will you do at Fitbudd?

1. Build product and domain expertise by understanding product functionalities, market

positioning, competitive landscape, product market fit and so on

2. Establish and maintain healthy relationship with partners, prospects and customers

in various geographies

3. Cold/warm calling and making multiple outbound calls to prospects and users.

4. Own and meet assigned sales targets by working closely with the sales team by

ensuring proper input metrics in place.

5. Collaborate with various internal functions like presales, customer success,

marketing, and support to ensure seamless support for partners and customers

6. Be the single point of contact for partners and assisting on issues with conversions,

objection handling, providing necessary resources to achieve closure.

7. Discover and implement new / market-specific lead generation exercises to

expand/grow existing account base, working closely with marketing teams, CSM and

reseller sales teams

8. Arrange online training sessions/ Demos and ensure the partner is updated with the

product features

9. Handle incoming support tickets from partners, manage escalations from

partners/customers

Is this you?

1. Excellent verbal and written communication skills in English

2. Great interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams

3.Willing to work in required shifts as per region allotted (EMEA/APAC/UK/US)

4. Self-motivated with a proactive approach with a Process owner approach.

5.Sound knowledge and experience on BPO, inside sales or SaaS sales

6.Strong soft skills with in-depth knowledge of Microsoft Office - Excel, Word and PPT and CRM experience

7.Experience in US or UK Sales process

Location

Head office - Gurgaon; Work location - At premise or Remote

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.

We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.

Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point

It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

1.Plan and perform data migration into the new systems from the existing legacy ERP.

2.Should have working knowledge coding in C# with latest syntax of .Net.

• Should have sound knowledge around OOPS and aware of its applications - classes, interfaces, inheritence and composition
• Should have sound knowledge in SQL Queries.

3.Working knowledge in Dynamics 365 customizations and configurations including workflows, plugins, custom workflow activities, javascript, sitemap/ribbon customizations,

4.Should have written C#/Javascript code to consume D365 APIs or any other APIs externally. Knowledge in SSIS/KWS, SCRIBE is an advantage.

• Should have experience in writing D365 Fetch-based reports.
• Sound functional knowledge in atleast 1or2 of Sales, Service and Marketing modules.
• Strong HTML5 an CSS skills is a must.
• JQuery

5.Experience developing and deploying business applications using Microsoft's Dynamics Power Platform.

6.Core Skills: D365, CRM SDK, XRM Toolbox, Model Driven Power Apps and Power Automate

7.Train new users on the functionality of the CRM Platform

8.Conduct refresher courses on the usage of the platform

9.Maintain log of all changes done on the Platform.

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1. Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via Social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.
2. Schedule potential Client meetings 
3. Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.
4. Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.
5. Prepare and Analyse lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.
6. Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.