AWS Solution Architect

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

• SAP MM Functional Support
  • Functional support for all Material Management, Quality Management & Procurement
  • Taking initiative in new development in MM Area.
  • Master data validation
  • SAP Developments
  • Preparing Technical Specification Document
  • Implementation of development logic
  • Technical / Functional testing of MM developments
  • SAP Roles & Authorization
  • Role assignment to user ,New role/object/field creation according to requirement

Job Summary:

As an RPA Lead, you will be responsible for setting up and managing our RPA infrastructure using Microsoft Power Automate. With 4+ years of hands-on experience, you’ll collaborate with cross-functional teams to identify, design, and execute automation strategies that enhance efficiency and scalability.

Key Responsibilities:

• Design and implement scalable RPA solutions using Microsoft Power Automate
• Set up and manage RPA infrastructure and environments
• Work with stakeholders to identify automation opportunities
• Develop, test, and deploy automation workflows
• Troubleshoot and optimize automation processes for performance and reliability
• Ensure adherence to best practices in RPA development and governance

Required Skills & Qualifications:

• 4+ years of experience in RPA or automation engineering
• Proven expertise in Microsoft Power Automate (cloud & desktop flows)
• Solid understanding of automation design, triggers, and integrations
• Experience setting up RPA environments from scratch
• Strong analytical and problem-solving skills

Preferred Skills:

• Familiarity with Power Platform (Power Apps, Power BI)
• Knowledge of scripting (PowerShell, Python) for advanced automation
• Exposure to Agile methodologies and CI/CD pipelines

Job description

Roles and Responsibilities

• Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
• Lead generation of new leads for regular sales cycles for IT Industry.
• Good Knowledge of lead generation and market research through Linkedin and Email.
• Who can build the tie-ups with the IT companies from USA,UK and Europe.
• Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
• Oversee client relationship management through direct contact and other channels as needed.
• Provide support on marketing initiatives.
• Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels.

Desired Candidate Profile

• Bachelor's degree in business, marketing or related field
• Minimum of 5 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
• Experience working within the marketing industry is preferred
• Must have strong communication skills
• Strong analytical abilities

Office Timing : 12 PM to 9 PM

Regards

Key Responsibilities

• Design and Build complicated Workflow
• Understanding the user persona and deliver slick experience
• Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
• Strong understating of XML, JSON, DOM, and w3c standards
• Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
• Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
• Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
• Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
• Drives the performance tuning, re-design and re-factoring for a module
• Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
• Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
• Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes

Minimum Qualification

• Bachelor’s in computer science or relevant fields
• Strong sense of ownership
• Attitude for getting things done
• Understanding of basic Rest Principles
• Familiar with project management tools like JIRA etc.
• Will be involved in developing any enterprise systems like eCommerce, manufacturing, supply chain, etc.,
• Excellent understanding of performance and optimization techniques
• Experience of working with Git
• Ability to work in a fast-paced start-up environment