icon
DP

Quick Dry Cleaning Software Careers

https://www.quickdrycleaning.comicon
FOUNDED
2010
TYPE
Product
SIZE
20-100
STAGE
Profitable
Why join us

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

 

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

 

Why join QDC?

    • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
    • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
    • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
    • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

 

Company video

Jobs at Quick Dry Cleaning Software

Product Marketer

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Product Marketing
Marketing
Wordpress
Customer Relationship Management (CRM)
Email Marketing
Google Adwords
Google Analytics
icon
Noida
icon
1 - 5 yrs
icon
₹3L - ₹5L / yr

Technical know-how required: WordPress, Canva or any other design tool, Any CRM preferably Zoho, Mailchimp or any other email marketing software, All Google tools(AdWords, analytics, console, tag manager)

Key Roles and Responsibilities:

Brainstorming creative ideas for marketing campaigns

Understand Annual OKRs and drive marketing initiatives in a creative and optimum manner

Undertake sales enablement along with external stakeholders and sales team

Define and run Marketing automation with CRM 

Set up GTM Campaigns in lines with the brand positioning of QDC

Run inbound and outbound campaigns in order to achieve high MQLs and conversions

Demonstrate high expertise in various areas: content development and optimization, social media, email marketing, etc

Analyze marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies

Work closely with sales team to implement and execute campaigns and achieve results

Cooperate and work in sync with other departments to achieve MQL Targets

Work with external agencies like developers and designers

If you are someone fast paced who can handle all the above responsibilities and be a torch bearer in the marketing department at QDC, apply for this role now!

In return, we can promise you innumerous growth and a highly flexible work environment.  

Skills required: Attention to detail, Leadership, Content Writing, Graphic Designing, Data Analysis and Reporting

Experience required: More than 6 months of experience

Read more
Job posted by
Vivek Saini

Customer Success Manager

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Customer Success
Account Management
Sales
Communication Skills
Analytical Skills
icon
Noida, NCR (Delhi | Gurgaon | Noida)
icon
2 - 7 yrs
icon
₹3L - ₹5L / yr

Opportunity

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

What you can expect in the next 12 months


Within 1 month

  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months

  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months

  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success, and Engineering teams to further improve the product.

Within 12 months

  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future

What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics
Read more
Job posted by
Rachit Ahuja

Software Developer

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
ASP.NET
C#
.NET
MVC Framework
Webforms
Web API
MySQL
jQuery
Javascript
Angular (2+)
icon
Noida, NCR (Delhi | Gurgaon | Noida)
icon
3 - 4 yrs
icon
₹4.2L - ₹5.5L / yr

Job description

Opportunity

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product. 

 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

 

Tech Stack

Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and microservices architecture. Our platform is hosted on Google Cloud. 

 

Responsibilities

  • Work with internal business teams and management to define requirements and develop technical specifications.
  • You will be creating modules and components and coupling them together into a functional app.
  • Creating self-contained, reusable, and testable modules and components
  • Developing and integrating RESTful API services.
  • Convert legacy code to new tech stack single-page web applications.
  • You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

What you can expect in the next 12 months


Within 1 month

  • You should have acquired a good knowledge of the domain, product and process that we follow.
  • Setup the dev environment and push your first small piece of code to production.
  • You will start attending daily stand up.
  • Dive into technology by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.

Within 3 months

  • You'll start developing your first module all by yourself. (With some guidance)
  • Write your first set of unit test cases and work with the quality engineer to set up functional testing workflows.
  • Conduct your first review of a peer's code.
  • Participate in several release planning sessions to get a deep understanding of the new features we're working on.
  • Participate in your first production release cycle.
  • Start providing support for bugs, issues, small improvements on production.
  • Take over one tool (JIRA, Build Deployment, CI/CD, Git or any other)

Within 6 months

  • You'll launch your first two or three modules to production.
  • Take architectural and infrastructure decisions that will impact the entire product.
  • Be comfortable navigating most of our stack and infrastructure.
  • Be responsible for the planning, scoping, design, and implementation of new services.

Within 12 months

  • You'll launch at least 3 to 4 core modules to production and completely own scaling for some more.
  • Participate in interviewing and hiring, as a way to influence team growth.
  • Mentor Ship - Should do code reviews for juniors, spend time and show a willingness to teach juniors, and share expertise with new team members.
  • Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
  • You will start owning an important workflow/ section of the product. 

Required Candidate profile

What an ideal candidate looks like

  • Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
  • 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
  • Should have a strong online presence on different forums like stack overflow etc, Github etc.
  • Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
  • Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

  • Great attitude to ask questions, learn and suggest process improvements.
  • Pays great attention to detail and helps identify edge cases.
  • Gives equal importance to planning, coding, code reviews, documentation, and testing.
  • Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
  • Follows release cycles and absolute commitment to deadlines.

Role Software Developer

Industry Type IT Services & Consulting

Functional Area IT Software - Application Programming, Maintenance

Employment Type 

Role Category Programming & Design

 

Read more
Job posted by
Rachit Ahuja

Customer Success Manager

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Customer Success
Account Management
Customer Retention
Process management
Effective communication
Problem solving
Analytical Skills
icon
NCR (Delhi | Gurgaon | Noida)
icon
1 - 2 yrs
icon
₹1.8L - ₹2.5L / yr
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Job posted by
Vivek Saini

Product Marketer

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Marketing
Presentation Skills
Wordpress
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Creative Writing
Copy Writing
Communication Skills
Teamwork
icon
Noida, NCR (Delhi | Gurgaon | Noida)
icon
1 - 2 yrs
icon
₹4L - ₹5L / yr

Opportunity

We are looking for a Product Marketer who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects.


Product marketer responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you.


Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness.


Responsibilities

  • Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
  • Prepare and manage monthly, quarterly and annual budgets for the Marketing department
  • Set, monitor and report on team goals
  • Design branding, positioning and pricing strategies
  • Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
  • Analyze consumer behavior and determine customer personas
  • Identify opportunities to reach new market segments and expand market share
  • Craft quarterly and annual hiring plans
  • Monitor competition (acquisitions, pricing changes and new products and features)
  • Coordinate sales and marketing efforts to boost brand awareness
  • Participate in the quarterly and annual planning of company objectives


What you can expect in the next 12 months

Within 1 month

  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 1 onboarding and sales experience in the ‘buddy’ system.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Analyze QDC website from both functional and cosmetic point of view and create a report.
  • Read TRACTION & analyze existing sources of leads and their journey.
  • Talk to 2 customers & get them to share their experience.

Within 3 months

  • Take at least 20 sales calls and participate in 5 demos.
  • Learn the customer journey.
  • Talk to 10 customers & get them to share their experience.
  • Create bullseye framework
  • Monitor competition and analyze their marketing and sales strategies.
  • Analyze consumer behavior and determine customer personas

Within 6 months

  • Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
  • Design branding and positioning strategies
  • Set, monitor and report on team goals
  • Coordinate sales and marketing efforts to boost brand awareness
  • Participate in the quarterly planning of company objectives
  • Prepare and manage monthly, quarterly and annual budgets for the Marketing department

Within 12 months

  • Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
  • Craft quarterly and annual hiring plans
  • Identify opportunities to reach new market segments and expand market share
  • Monitor competition (acquisitions, pricing changes and new products and features)
  • Participate in the annual planning of company objectives.
Read more
Job posted by
Vivek Saini

Quality Analyst

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
testing
Break/Fix
Problem solving
Programming
Manual testing
Functional testing
icon
Noida, NCR (Delhi | Gurgaon | Noida)
icon
2 - 4 yrs
icon
₹4L - ₹4L / yr

Opportunity

We are a small team of closely knit engineers who were able to build a product that helped us to scale until this point. The company’s growth from here is based on the strategy of focusing on  enterprise customers and making products ready for them.


Laundry industry has critical workflows and complex integrations with hardware and machines, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products. 


We are looking for an experienced QA Test Automation Engineer to be part of our team. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.

Responsibilities

  • Estimate, prioritize, plan, and execute manual testing activities.
  • Manage release from the QA perspective and keep the affected parties informed.
  • Identify quality assurance process bottlenecks and suggest actions for improvements.
  • Preparing test cases for unit, integration and end-end testing.
  • Plan and manage automation testing strategy for QDC.


What you can expect in the next 12 months


Within 1 month

  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 1 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Set up QA environment and experienced your first production release with QDC.

Within 3 months

  • Write your first set of automation code and work with other engineers to setup functional testing workflows.
  • Establish process for writing functional tests that will impact the entire product. 
  • Participated in release/ sprint planning, production showcase, UI/UX process and roadmap planning. 

Within 6 months

  • You’ll automate five to six critical workflows for the existing product.
  • Be responsible for the planning, scoping, design, and implementation of the new release.

Within 12 months

  • You’ll automate at least 80%of the workflows in the product and completely own QA as a function.
  • Help interview, on board and train incoming team members.
  • Proactively identify, pilot and implement ways to increase efficiency in Engineering and QA processes; assess results and refine.
Read more
Job posted by
Vivek Saini

Software Solution Engineer

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
ASP.NET
Javascript
Angular (2+)
MVC Framework
SQL server
Git
Webforms
jQuery
icon
Noida, Noida sector 62, NCR (Delhi | Gurgaon | Noida)
icon
3 - 5 yrs
icon
₹5L - ₹8L / yr

Opportunity

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. 


We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you’ll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.



Tech Stack

Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and micro services architecture.Our platform is hosted on Google Cloud. 


Responsibilities

  • Work with internal business teams and management to define requirements and develop technical specifications.
  • You will be creating modules and components and coupling them together into a functional app.
  • Creating self-contained, reusable, and testable modules and components
  • Developing and integrating RESTful API services.
  • Convert legacy code to new tech stack single-page web applications.
  • You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

What an ideal candidate looks like

  • Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
  • 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
  • Should have a strong online presence on different forums like stack overflow etc, Github etc.
  • Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
  • Previous work experience at a product-based company or startup would be a bonus.


Personality traits we really admire 

  • Great attitude to ask questions, learn and suggest process improvements.
  • Pays great attention to detail and helps identify edge cases.
  • Gives equal importance to planning, coding, code reviews, documentation, and testing.
  • Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
  • Follows release cycles and absolute commitment to deadlines.


What you can expect in the next 12 months


Within 1 month


  • You should have acquired good knowledge of domain, product and process that we follow.
  • Setup the dev environment and push your first small piece of code to production.
  • You will start attending daily stand up.
  • Dive into technology by pair-programming with your teammates and attending engineering training sessions designed and presented by your peers.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.

Within 3 months


  • You’ll start developing your first module all by yourself. (With some guidance)
  • Write your first set of unit test cases and work with the quality engineer to set up functional testing workflows.
  • Conduct your first review of a peer’s code.
  • Participate in several release planning sessions to get a deep understanding of the new features we’re working on.
  • Participate in your first production release cycle.
  • Start providing support for bugs, issues, small improvement on production.
  • Take over one tools (JIRA, Build Deployment, CI/CD, Git or any other)

Within 6 months


  • You’ll launch your first two or three modules to production.
  • Take architectural and infrastructure decisions that will impact the entire product.
  • Be comfortable navigating most of our stack and infrastructure.
  • Be responsible for the planning, scoping, design, and implementation of new services.

Within 12 months


  • You’ll launch at least 3 to 4 core modules to production and completely own scaling for some more.
  • Participate in interviewing and hiring, as a way to influence team growth.
  • Mentor Ship - Should do code reviews for juniors, spend time and show willingness to teach juniors, and share expertise with new team members.
  • Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
  • You will start owning an important workflow/ section of the product. 


About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.


We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida



Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.


Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
Job posted by
Vivek Saini

Product On boarding Specialist

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Onboarding
Sales training
Technical Training
Training management
Account Management
icon
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
icon
2 - 5 yrs
icon
₹2L - ₹4L / yr

Opportunity

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.


Responsibilities

  1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
  2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
  3. Guide users on product features and train them to use it effectively.
  4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
  5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
  6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
  7. Rigorously measure onboarding time and improve it continuously.
  8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  9. Handover to Success and Support team after successful onboarding completion.
  10. Maintain regular communications with clients about new feature developments and enhancements to product. 
  11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands on experience.
  • You should have spent at least a week with the technical support team.

Within 3 months


  • You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
  • Start organizing customer information and track your interaction with them in various tools.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to complete the onboarding process independently.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to onboarding and show improvements. 
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
  • Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

 

What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Ready to work in US Shift in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven

  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Training Skills




About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.


We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
Job posted by
Vivek Saini

Customer Success Manager

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Customer Success
Client Servicing
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)
icon
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
icon
2 - 5 yrs
icon
₹3L - ₹4L / yr

Opportunity

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)


Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months


  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.


What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics


About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
Job posted by
Vivek Saini

QDC Expert - Customer Support Representative

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Customer Support
Customer Service
Technical support
Tech Support
icon
NCR (Delhi | Gurgaon | Noida)
icon
2 - 4 yrs
icon
₹3L - ₹4L / yr

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.


We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 


Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.


Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!


Responsibilities

  • You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
  • Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
  • Reproduce customer issues and log tickets to be solved by the engineering team.
  • Guide users on product features and train them to use it effectively.
  • Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
  • Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
  • Rigorously measure support SLA & metrics and improve it continuously.
  • Maintain regular communications with customers about new feature developments and enhancements to the product. 
  • Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months


Within 1 month


  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • You should be able to configure SMS API’s for national and international clients.
  • Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
  • Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months


  • Independently handle hardware integration and support. 
  • Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months


  • Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months


  • Help interview, onboard and train incoming team members.
  • Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.


What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Experience managing customer interactions effectively.
  • Previous B2B SaaS and enterprise software experience.
  • Excellent written and verbal communication skills.
  • Ready to work in US Shift in the future when required.


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Patience
  • Organized
  • Process Driven
  • Coachable
  • Metrics Driven
  • Attentive and Listening Skills
  • Ability to explain in uncomplicated/ simple language




About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

    • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
    • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
    • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Read more
Job posted by
Vivek Saini
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