Technical Sales Executive/Tech Support

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Role : Full-time

Location : HSR Layout, Bengaluru

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle
• Impressive workspace and culturally diversified workforce.

🚀 We're Urgently Hiring – Node.js Backend Development Intern

Join our backend team as an intern and get hands-on experience building scalable, real-world applications with Node.js, Firebase, and AWS.

📍 Remote / Onsite

📍 📅 Duration: 2 Months

🔧 What You’ll Work On:

Backend development using Node.js

Firebase, SQL & NoSQL database management

RESTful API integration

Deployment on AWS infrastructure

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

At Qiro, we are a dynamic team united by a mission to foster a fair, transparent, and decentralized global lending market. Our focus lies in developing an institutional private credit protocol that seamlessly connects on-chain lenders with off-chain borrowers.

What we’re looking for:

Currently, we are seeking a Senior Backend Engineer to take charge of designing, developing, and maintaining our backend systems. As a pivotal team member, you will play a key role in ensuring the resilience, scalability, and security of our systems. You’ll collaborate closely with cross-functional teams, including smart contract developers, frontend developers, product managers, and designers, to deliver high-quality software solutions that drive our success. 

What You'll Do:

• Build and contribute to backend systems supporting Qiro products, interacting with different blockchain networks and external systems.
• Design and develop scalable and resilient client-facing backend APIs, internal services, and scripts for efficient execution of business logic.
• Architect and implement scalable backend solutions capable of handling growing user loads and evolving business requirements.
• Develop and maintain comprehensive test suites, including unit tests, integration tests, and end-to-end tests, to ensure the reliability of backend systems.
• Implement monitoring and debugging tools to proactively identify and resolve issues, ensuring high system availability.
• Collaborate with engineers, QA, and DevOps teams to deliver high-quality code within project timelines.
• Document code, APIs, and technical processes to facilitate knowledge sharing within the team and support the onboarding of new developers.

What Makes a Great Candidate:

• Strong experience in Node.js and Typescript, with proficiency in frameworks like ExpressJS (additional stacks may be used based on project requirements).
• Previous work experience in the blockchain/DeFi space, demonstrating a strong technical understanding of the EVM ecosystem.
• Proven expertise in developing backend REST APIs at scale, handling high request volumes while maintaining low latency and optimal system performance.
• Extensive professional experience in software design and architecture.
• Deep knowledge of testing frameworks and principles.
• Passion for exploring new technologies and the ability to autonomously evaluate them, making suggestions for improvement.

Nice to Have:

• Bachelor’s or Master’s degree in Computer Science.
• Smart contract development experience.
• Understanding of real-world asset tokenization on-chain.

Benefits:

• Competitive salary with regular reviews.
• Flexible remote work.
• Flexible working hours.
• Opportunities for professional growth—your success has no limits when you're driven to excel.

If you are excited about the prospect of contributing to our mission and possess the skills and passion we're looking for, we invite you to be a part of our innovative journey at Qiro. Apply now to join a team where success knows no bounds!

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.