Technical Sales Executive/Tech Support

Roles and Responsibilities:

Curriculum Development:

• Design and develop engaging LMS course content, modules, and assessments.

Content Management:

• Upload, organize, and maintain course materials within the LMS.

Stakeholder Collaboration:

• Work with subject matter experts and department heads to identify training needs and gather content.

Quality Assurance:

• Review and test course content to ensure it meets quality standards.

User Support:

• Provide guidance to learners and develop support materials like user guides and FAQs.

Evaluation and Improvement:

• Assess training effectiveness through evaluations and feedback, and implement improvements.

Qualifications:

• Bachelor’s degree in Education, Instructional Design, HR, or related field.
• Experience in curriculum development and instructional design for LMS.
• Proficiency with LMS software and e-learning authoring tools.
• Strong project management and communication skills.
• Detail-oriented with an analytical mindset.

Regards,

Dhivya V

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

Position: Dot Net Developer

Job Title: Junior Software Engineer

Experience: 0 to 2 Years

Key Skills:

• Programming Languages: C# or VB.NET
• Server-Side Technologies: ASP.NET / MVC
• Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web Sockets
• Database: SQL Server

Knowledge on below concepts/technologies is an added advantage

            - Cloud Platforms: Azure / Google

            - NodeJS, Mongo DB

            - Redis, RabitMQ, MQTT, Kafka

            - Concept of Continuous Integration / Continuous Deployment

Key Deliverables: Writing codes as per the requirement.

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

To Advance Our Integrated Data Capture And Insights Platform (Ruby/React/PostgreSQL) And Associated Tooling (Python)

Specifically, your responsibilities will include:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• At least 4+ years of experience in software engineering building SaaS platforms, products and APIs
• At least 1+ years in your current role as a senior engineer
• Strong proficiency in Ruby on Rails (primary) and Python (additional)
• Strong proficiency in data modelling, RDBMS (Postgres preferred) and NoSQL databases.
• Proficient in software design, modularity, testability and software quality
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• Preferred prior experience in the following stack: Python, Ruby On Rails, React, Postgres, AWS
• Experience in working on natural language processing, and ML for text and audio.
• Fast self-learner, with aptitude and interest in learn new technologies, languages & frameworks
• Experience working on data-pipelines, and data transformation systems.
• Experience setting up, managing and ensuring best practices on public clouds like AWS, GCP, or Azure (we use AWS)

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

About SaaS Labs US, Inc: We’re a Palo Alto & Noida-based product company building SaaS products for sales, support & success roles. Our popular products are https://justcall.io/">JustCall, https://helpwise.io/">Helpwise & https://easycalendar.com/">EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 & 2020. Bootstrapped our way to >$7mil ARR and targeting $50mil ARR by 2023 end. Closed a large venture funding round in Jan 2021 (yet to be announced). We’re going to grow team size from 70 to 150 in 2021 and 500 by 2023. Our team members are from India, US, Bulgaria, and Philippines.

Job Title:  UI/UX Designer

Exp- 3 years and above

Responsibilities

1.Gather and evaluate user requirements in collaboration with product managers and       engineers

1. Illustrate design ideas using storyboards, process flows and sitemaps
2. Design graphic user interface elements, like menus, tabs and widget
3. Build page navigation buttons and search fields
4. Develop UI mockups and prototypes that clearly illustrate how sites function and look like
5. Create original graphic designs (e.g. images, sketches and tables
6. Prepare and present rough drafts to internal teams and key stakeholders
7. Identify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedback
8. Adhere to style standards on fonts, colors and image

Requirements

1. Proven work experience as a UI/UX Designer or similar role.
2. Portfolio of design projects.
3. Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
4. Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
5. Team spirit; strong communication.
6. Conduct layout adjustments based on user feedback.
7. Adhere to style standards on fonts, colors and images.