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Real Customer Success comes from the heart! We’re looking for motivated individuals who can provide exceptional support and troubleshooting for our products, making sure our customers' needs are met and potential concerns are heard and addressed in the best way possible. You'll be working directly with founding team members and understand from them the vision for the product and ensure we’re delivering exceptional support to our customers. A typical persona we’re looking for : - First and foremost, you're the type of person that people want to hang out with and love being around. - You're personable, fun, creative, witty, and you have big personal and professional goals. - You're a people person that has empathy, emotional intelligence, and can carry a conversation while looking for talent and energy. - Your communication skills are amazing and you can make anyone fall in love with you. ANYONE. - You're a creative genius who never stops having new ideas to test out to improve things. Here’s what you’ll be doing - Engage customers, understand their needs, advise them and solve their problems. - Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product. - Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. - Develop top notch content to help expand our company's digital footprint, awareness, subscribers, and leads. - Distribution of the content on various channels including Quora, Reddit, Facebook & Instagram. - Participate & represent the company in various online communities/ offline events. - You'll be researching and writing blog posts around various topics that complement our product. - Update and repurpose older content to maximize SEO value with the help of our team. - Take care of the sales process from prospecting to closing deals and follow ups. Who you are? - High EQ with strong communication skills. - Should be a go getter and ready to take on challenges - You have had some exposure to e-commerce, either as a merchant, as a developer or a customer. - Experience working with customer support. - Create quality, authentic, and relevant content for our audience. - Ability to grasp technical and non- technical concepts quickly. - Able to multitask, prioritize, and manage time efficiently. - Ability to work effectively within team environment. - You want to help and serve our customers . What we offer - - We care about you, therefore you’ll be offered a competitive salary with leave and benefits (these will vary depending on experience and location). - We place an emphasis on personal development, with dedicated time scheduled by our production team for self-directed learning and exploration. - Work from home, coffee shops or the beach. We offer a remote work environment, flexible hours and the chance to learn from our experienced design and development teams. - We’ll support your professional development however you need, whether it’s with equipment, courses, books or conferences - Opportunities to work remotely anywhere in the world for extended periods of time. - Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. - We offer one annual day off per year for employees wanting to do charitable work. - We match any annual charitable donations made by employees up to a limit of ₹5000. How to apply - The most important part of your application is your cover letter, which in one page or less should tell us: - Who you are? - What your level of experience with customer support & content crafting? - Why, specifically, you’d like to work with us at StarApps? - We’d love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handle, Facebook profile, your blogging medium or ANYTHING (The more the better). * Instagram and Facebook profiles are MUST This might change your life. Well, maybe not, but it’ll be worth it. Apply right away!
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on-site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and resolve with a guided approach, Follow regular reporting to the manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with the technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements: 1-3 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names> Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts
