Tech Support Jobs in Pune

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Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible.    We at StarApps make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies.   You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers.   Who are you? You're the type of person that people want to hang out with and love being around. You're personable, fun, creative, witty, and you have big personal and professional goals. You have empathy, emotional intelligence, and you can carry a conversation. Your communication skills are amazing, and you can make ANYONE fall in love with you. You're a creative genius who never stops having new ideas to test out to improve things. You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer. You have experience working with customer support or content writing. You can grasp technical and non-technical concepts quickly. You have a basic understanding of web technologies like JavaScript, HTML, CSS. You can multitask, prioritize, and manage time efficiently. You want to help and serve customers without any compromise.     Here's what you'll be doing: Engage with customers, understand their needs, advise them, and solve their problems. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products. Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding. Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products. Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. Participate & represent the company in various online communities/ offline meetups.   What we offer -  We care about you; therefore, you'll be offered a competitive salary. Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) " You'll have opportunities to go around the world to connect with our partners and to make new partnerships. We'll support your professional development however you need, whether it's with equipment, courses, books or conferences Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. Monthly connectivity allowance to cover your mobile and broadband expenses. We offer one annual day off for charitable work. We match any annual charitable donations made by you up to a limit of ₹5000. Flexible holiday policy to help you plan your vacations better.   How to apply -  The most important part of your application is your cover letter or a recorded video, which should tell us: Who are you?  What your level of experience with customer support & content crafting? Why, specifically, you'd like to work with us at StarApps We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better).   This might change your life. Well, maybe not, but it'll be worth it.   Apply right away!

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

Responsibilities: Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on-site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and resolve with a guided approach, Follow regular reporting to the manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with the technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements: 1-3 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.

JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.

Strong background in Linux/Unix Administration. • Experience with CI Tools Like Jenkins etc • Experience with automation/configuration management using either Docker, Puppet, Ansible, Chef or an equivalent • Build, release and configuration management of production systems. • System troubleshooting and problem solving across platform and application domains. • Deploying, automating, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems. • Pre-production Acceptance Testing to help assure the quality of our products / services. • Evaluate new technology options and vendor products. • Strong experience with SQL and MySQL (NoSQL experience is an addon) • Suggesting architecture improvements, recommending process improvements. • Understanding of cloud-based services, knowledge w.r.t Hosting e.g.: Amazon AWS etc Ensuring critical system security through using best in class cloud security solutions. • Ability to use a wide variety of open source technologies and cloud services (experience with AWS is an addon) • A working understanding of code and script (PHP, Python, Perl and/or Ruby) will be an addon. • Knowledge of Ant, Maven or other Build and Release tools will be an addon. • AWS: 2+ years’ experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain Amazon AWS based cloud solution, with an emphasis on best practice cloud security. • DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools. • Monitoring Tools: Experience with system monitoring tools (e.g. Nagios, Zabbix etc)

Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office