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"Responsibilities:\n\nOwn overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction.\nEstablish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.\nDevelop and nurture customers for advocacy.\nWork with clients, aid the customer in achieving their goals.\nWork to identify and/or develop upsell opportunities.\nAdvocate customer needs/issues cross-departmentally. \nRequirements:\nCheerful, Optimistic go-getters\nLearn-ability is more valued than skill set.\nImpeccable written and verbal communication skills.\nSelf-starter and a good team player.\nEager to learnt and execute the new processes for us.\nYou want to help and provide the support to our customers."
"Responsibilities\nProvide service and customer support during field visits\nFollow discussed schedule and execute accordingly\nManage all on site installation, repair, maintenance and test tasks\nDiagnose errors or technical problems and resolve with guided approach\nFollow regular reporting to manager\nDocument processes where required\nFollow all company's and department's field procedures and protocols\nCooperate with technical team and share information across the organisation\nComprehend customer requirements and make appropriate recommendations/briefings\nBuild positive relationships with customers \nRequirements\n1-2 years experience in field support\nAbility to troubleshoot, test, repair and service technical equipment\nExcellent written and verbal communication ability\nAbility to work flexible shifts and to adapt to changing work schedules\nFamiliarity with mobile tools and applications\nStrong multi-tasking and organizational skills"
"JOB DESCRIPTION TECHNICAL ASSOCIATE\n1.\tWork with International Clients (US UK AUS). \n2.\tSales and Delivery of Technical Service and Support for APPLE(iOS, MAC) \n3.\tTroubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones\n4.\tFixation of Virus & Malware Intrusion Etc. \n5.\tWell known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues.\n6.\tMicrosoft certified\n \nJOB SPECIFICATION: \n1.\tFluent English Communication Skills. \n2.\tUndergraduate / Graduate \n3.\tAttention to detail. \n \nOFFERING: \nSALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL \n \nKEY ACTIVITIES: \n1.\tProvide Technical Support to International Customers through REMOTE. \n2.\tProviding Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc."
"JOB DESCRIPTION FOR CSE \n\nSkills and Qualifications\nExcellent Customer service and negotiation skills\nBasic PC skills including quick data entry\nStrong Analytical Skills and ability to work through ambiguous situation\nWilling to work in 24/7 shifts\nWilling to work \nGraduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar)\nForeign Language skill will be an added asset\nWilling to work in Pune Kharadi 411014\n\nJob Description and Duties\n1.\tMaintain company product knowledge\n2.\tReceive and resolve customer queries via inbound phone call/email/web chat\n3.\tProvide support on non technical account management customer queries\n4.\tEffectively articulate necessary customer and non-technical information to customers in a\n5.\tsimple and concise manner.\n6.\tGuide customer through online payment portal and ensure a smooth sales process.\n7.\tSupport tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions\n8.\tEffectively articulate necessary customer and non-technical information to customers in a simple and concise manner."
"Top Skills: Must have neutral accent (Most important)\n\n1. Technical aptitude & ability to learn complex cloud apps\n2. Provide customer support via ticket-based help desk, or Skype calls.\n3. Ability to write technical user documentation with perfect grammar\n4. Excellent communication and presentation skills with neutral accent\n5. Familiarity with CRM systems and practices.\n6. Candidate with the technical background will be plus.\n7. Everything else that is required to become a true customer support champion"
"Tech Support\n00118\nCommunication Skills\nNewworking\nFirewall\nwindow systment\nOffice 365\nMS-Office"
