Role & Responsibilities The successful candidate will be experienced in leading and developing a support team within a product support environment This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience. Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives Assists with the maintenance of and compliance with department policies and procedures Identifies team and individual training needs and assist in driving the delivery of these training initiatives Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc. Participates and leads hiring to get the best available talent Qualification (Knowledge & Skills) 6-8 years of Experience in Production Support. Preferably in the BFSI domain. Experience of leading L1 & L2 support resources Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data Prior experience working for a global IT vendor in a similar role Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA) Proven ability to prioritize workload Ability to share constructive feedback; be able to adapt to and embrace change Requirements Three years bachelor regular degree Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience Understanding of SLA definitions and tracking. Understanding of Support metrics Excellent in Customer communication and has a natural flavour for Customer Service Good people management skills. Good understanding of computer systems, mobile devices, and other tech products Hands on experience on On-premise & Cloud deployments RHEL/CentOS and Debian/Ubuntu NodeJS (PM2 is a plus) MongoDB and Oracle , RabbitMQ Strong understanding of Networking and TCP/UDP protocols AWS (Covers S3) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Ability to diagnose and troubleshoot basic technical issues Bachelor’s degree in Information Technology, Computer Science or relevant field Startup experience is a plus
Job Brief Role and Responsibilities: Provide technical assistance to the customers by performing the following duties: Take control of and resolve complex technical and escalated customer problems Should have excellent communication & troubleshooting skills. Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary. Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems. Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering). Perform routine maintenance of internal services as and when required. Ability to analyze, research, and solve technical and unique problems. Good in computer science fundamentals. Creative, independent, self-motivated, and willing to learn new technologies. Prepare accurate and timely reports. Skill and Requirements: Good understanding of QA methodologies and processes. Good command of Linux CLI tools - including system administration, data analysis and munging. Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis. Proficiency in at least one scripting language python, node, etc. Have prior experience in testing back-end systems that involve interaction with multiple restful services. Must be able to think proactively; excellent follow-through and attention to detail. Knowledge of distributed applications/service-oriented applications is a plus. Good to have: Knowledge of Kibana/ElasticSearch Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc. Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc. Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk. Required Experience and qualifications: Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience. Ability to work independently and efficiently to meet deadlines and SLAs. Ability to promptly answer & support-related tickets, chats, emails and phone calls.
A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names> Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts
Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
Strong background in Linux/Unix Administration. • Experience with CI Tools Like Jenkins etc • Experience with automation/configuration management using either Docker, Puppet, Ansible, Chef or an equivalent • Build, release and configuration management of production systems. • System troubleshooting and problem solving across platform and application domains. • Deploying, automating, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems. • Pre-production Acceptance Testing to help assure the quality of our products / services. • Evaluate new technology options and vendor products. • Strong experience with SQL and MySQL (NoSQL experience is an addon) • Suggesting architecture improvements, recommending process improvements. • Understanding of cloud-based services, knowledge w.r.t Hosting e.g.: Amazon AWS etc Ensuring critical system security through using best in class cloud security solutions. • Ability to use a wide variety of open source technologies and cloud services (experience with AWS is an addon) • A working understanding of code and script (PHP, Python, Perl and/or Ruby) will be an addon. • Knowledge of Ant, Maven or other Build and Release tools will be an addon. • AWS: 2+ years’ experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain Amazon AWS based cloud solution, with an emphasis on best practice cloud security. • DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools. • Monitoring Tools: Experience with system monitoring tools (e.g. Nagios, Zabbix etc)
Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office