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Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible. We at StarApps make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies. You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers. Who are you? You're the type of person that people want to hang out with and love being around. You're personable, fun, creative, witty, and you have big personal and professional goals. You have empathy, emotional intelligence, and you can carry a conversation. Your communication skills are amazing, and you can make ANYONE fall in love with you. You're a creative genius who never stops having new ideas to test out to improve things. You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer. You have experience working with customer support or content writing. You can grasp technical and non-technical concepts quickly. You have a basic understanding of web technologies like JavaScript, HTML, CSS. You can multitask, prioritize, and manage time efficiently. You want to help and serve customers without any compromise. Here's what you'll be doing: Engage with customers, understand their needs, advise them, and solve their problems. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products. Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding. Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products. Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. Participate & represent the company in various online communities/ offline meetups. What we offer - We care about you; therefore, you'll be offered a competitive salary. Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) " You'll have opportunities to go around the world to connect with our partners and to make new partnerships. We'll support your professional development however you need, whether it's with equipment, courses, books or conferences Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. Monthly connectivity allowance to cover your mobile and broadband expenses. We offer one annual day off for charitable work. We match any annual charitable donations made by you up to a limit of ₹5000. Flexible holiday policy to help you plan your vacations better. How to apply - The most important part of your application is your cover letter or a recorded video, which should tell us: Who are you? What your level of experience with customer support & content crafting? Why, specifically, you'd like to work with us at StarApps We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better). This might change your life. Well, maybe not, but it'll be worth it. Apply right away!
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on-site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and resolve with a guided approach, Follow regular reporting to the manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with the technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements: 1-3 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
