Responsibilities: Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on-site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and resolve with a guided approach, Follow regular reporting to the manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with the technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements: 1-3 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names> Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts
Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
Strong background in Linux/Unix Administration. • Experience with CI Tools Like Jenkins etc • Experience with automation/configuration management using either Docker, Puppet, Ansible, Chef or an equivalent • Build, release and configuration management of production systems. • System troubleshooting and problem solving across platform and application domains. • Deploying, automating, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems. • Pre-production Acceptance Testing to help assure the quality of our products / services. • Evaluate new technology options and vendor products. • Strong experience with SQL and MySQL (NoSQL experience is an addon) • Suggesting architecture improvements, recommending process improvements. • Understanding of cloud-based services, knowledge w.r.t Hosting e.g.: Amazon AWS etc Ensuring critical system security through using best in class cloud security solutions. • Ability to use a wide variety of open source technologies and cloud services (experience with AWS is an addon) • A working understanding of code and script (PHP, Python, Perl and/or Ruby) will be an addon. • Knowledge of Ant, Maven or other Build and Release tools will be an addon. • AWS: 2+ years’ experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain Amazon AWS based cloud solution, with an emphasis on best practice cloud security. • DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools. • Monitoring Tools: Experience with system monitoring tools (e.g. Nagios, Zabbix etc)