Tenmiles
www.tenmiles.comJobs at Tenmiles
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Chennai
1 - 5 yrs
₹6L - ₹14L / yr
HTML/CSS
Javascript
AngularJS (1.x)
Ember.js
jQuery
+2 more
We are looking for a highly skilled Front End Developer who is passionate to create a user- friendly environment by writing code on the client side of our web applications. This is a great opportunity to work on existing and new applications, and gain tremendous experience in multiple functional areas setting the stage for a well rounded career in development.
Responsibilities
Collaborating with back-end developers and designers to build and maintain high quality products on the web
Developing new user-facing features
Taking ownership of the features built and maintaining them by using software engineering best practices
Constantly learning new best practices and technologies and adopting them
Requirements
Proficiency in web markups including HTML5 and CSS3
Strong fundamentals in Javascript and clear understanding of Javascript classes, prototype based inheritance, modules, etc
Knowledge of Javascript frameworks such as AngularJS / EmberJS / ReactJS and libraries like Backbone / JQuery
Experience in CSS preprocessors like SASS and LESS
Working knowledge of cross-browser and cross-platform design issues
Willingness to learn new best practices and technologies
Read more
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Chennai
1 - 3 yrs
₹3L - ₹6L / yr
Tech Support
Customer Success
Customer Relationship Management (CRM)
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support.
Responsibilities
Own and drive resolution to customer requests for product specific workflow and how-to questions
Interact with customers and determine knowledge gaps within HappyFox knowledge base
Participate in continuous product training to drive improvement in support quality
Edit, post and take responsibility for the quality of knowledge base articles
Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center
Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement
Take ownership of support tickets, adhering to SLAs and resolution time commitments
Requirements
Proven work experience and passion to work in customer support for a technology based B2B organisation
Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen
Knowledge and familiarity with social media platforms
Ability to manage ticket priorities based on urgency and customer profile
Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up
Outstanding verbal and written communication
Excellent organisational and follow-up skills; project management skill is preferred
Prior experience working with a SaaS based technology product (optional)
Worked for a bootstrapped high growth startup (optional)
Read more
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