11+ Tech Support Jobs in Jaipur | Tech Support Job openings in Jaipur

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

We’re hiring a Business Development Manager to expand our client base, close strategic deals, and contribute to the business growth of MSM Coretech Innovations.

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Location: Gurgaon, Pune, Bhopal, Jaipur, Chennai, Bangalore

Work Mode: Hybrid (2 days WFO)

Experience Required: 5+ Years

Notice Period: Immediate Joiners Preferred

Job Overview

We are looking for a skilled and experienced ReactJS Developer to join our growing engineering team at Deqode. The ideal candidate will have a solid foundation in front-end development and a passion for building scalable, user-friendly web applications.

Key Responsibilities

• Develop responsive and modern web applications using ReactJS.
• Collaborate with cross-functional teams including UI/UX, backend, and QA.
• Build reusable components and front-end libraries for future use.
• Optimize applications for maximum speed and scalability.
• Integrate RESTful APIs and manage application state using Redux or Context API.
• Write clean, maintainable, and well-documented code.
• Perform unit testing and participate in code reviews.

Required Skills

• Strong proficiency in ReactJS, JavaScript (ES6+), and TypeScript.
• Deep understanding of React lifecycle methods and hooks.
• Experience with Redux, Context API, or similar state management tools.
• Knowledge of HTML5, CSS3, SASS, and responsive design principles.
• Familiarity with build tools like Webpack, Babel, and version control (Git).
• Experience integrating third-party APIs and libraries.
• Knowledge of Agile/Scrum methodologies.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in front-end development.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

About the Role :

We are seeking a highly skilled Lead Software Developer with a strong background in SaaS product development and expertise in designing scalable, secure, and resilient systems. You will lead the technical architecture of our cloud-native platforms, manage cross-functional

engineering efforts, and implement best practices across backend, frontend, and infrastructure layers.

This is a leadership role based on-site in Jaipur and ideal for someone who enjoys solving complex system challenges and building high-impact software.

Key Responsibilities:

● Lead the design and implementation of scalable SaaS application architecture

● Architect and develop solutions using Laravel, NestJS, Node.js, and AWS

● Build and manage microservices and serverless infrastructure for high availability and maintainability

● Implement and manage asynchronous and parallel request handling for optimized system performance

● Design and scale load handling and queue management systems using BullMQ and Redis

● Develop and integrate real-time data workflows using webhooks and external APIs

● Configure and manage Node.js clusters for performance and fault tolerance

● Collaborate with frontend developers working on React and Vue.js to deliver seamless UI/backend integration

● Ensure code quality, observability, and maintainability across services

● Monitor, debug, and resolve issues in production using logs and performance tracking tools

● Drive CI/CD implementation, infrastructure automation, and DevOps practices

Required Skills & Qualifications:

● 5 - 7 years of experience in full-stack or backend software development

● Proven experience as a Lead Developer on SaaS products

● Proficient in Laravel, NestJS, and Node.js

● Deep understanding of BullMQ, Redis, and message/queue-based architectures

● Experience with asynchronous processing, parallel request handling, and load distribution

● Proficient in microservices and serverless architecture patterns

● Strong command of AWS (EC2, Lambda, RDS, S3, API Gateway, IAM, CloudWatch)

● Hands-on experience with webhooks, job queues, background tasks, and rate-limiting strategies

● Familiarity with Node.js cluster mode and scaling strategies

● Solid experience in debugging, tracing, and performance monitoring

● Frontend integration experience with React or Vue.js (please specify your exposure)

● Strong leadership, collaboration, and mentoring abilities

Preferred Skills (Nice to Have):

● Experience with Docker, Kubernetes, and CI/CD pipelines

● Exposure to event-driven architecture and multi-tenant SaaS platforms

● Familiarity with observability tools such as Grafana, Datadog, or New Relic

Job Synapsis

Are you a passionate person who is willing to thrive in the field of Human Resources in a Product based company? Are you an avid learner who just wants to excel in the role as an HR? We believe you are the right choice of talent we are looking for.

To us, smooth operational activities is key theme for thriving business. It implies that HR Operations duties will involve managing employee activities such as employee relations, Training & development, employee engagement, grievance’s, Performance Appraisals etc.

 Responsibilities

• Monitor internal HR systems and databases
• Act as a consultant to managers and staff regarding policies and procedures
• Address employees’ queries on issues related to compensation and all other relevant topics
• Prepare employees for assignments by establishing and conducting orientation and training programs
• To conduct timely various employee engagement activities
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors
• Asses and maintain employee benefits programs and inform employees of the same
• Complete HR operational requirements by scheduling and assigning employees; following up on work results & nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance & timely feedback
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management.
• Manage employee benefits, including broker/ vendor relationships, enrolment, claims resolution, and general employee inquiries
• Manage the employee onboarding and offboarding processes to enhance new and departing employee experience
• Recommend new approaches, policies and procedures
• Act as the primary HR point of contact for all ISO & Internal audits and work with internal teams and manage HR compliance documentation, process and audits
• Other duties as assigned.

What we are looking for…

• Fresher to 1 years of related HR operation’s experience required, with prior experience with product based or startup will be plus.
• People oriented and results driven.
• Strong communication skills.
• Knowledge of any HRMS.
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labour law and HR best practice.
• Degree in Human Resources or related field

Requirements:

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Purpose of the Role

To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.

The Opportunity 

Peak are a Decision Intelligence company - where we are democratising AI for every business and building a great company that everyone loves being part of. We are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company: one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & World class accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years - to create and lead a new category of enterprise software; the decision intelligence system (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.

The Role

Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

• Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Required Skills and Experience

We are building a team of world class engineers in Jaipur, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.

• Acquired strong proven professional Front End Development experience.
• Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
• Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
• Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application. 
• Able to build prototypes quickly and work with the product teams to test a concept. 
• Demonstrable experience in building front end or UI/UX development practices in previous jobs. 
• Building and implementing a product on cloud based infrastructure.
• Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
• Good communication skills.

As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:

• Open - Always up for new ideas and able to take and give feedback in a positive way.
• Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
• Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what 
• Responsible - takes ownership of tasks given and has a strong work ethic.

About Peak

In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.

Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.

Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.

Responsibilities and Duties
You'd be responsible to:

• conceptualize new content ideas,
• research on the assigned topics,
• and create high-quality content around mobile games.
•  

Qualifications and Skills

• Impeccable written and verbal command over English is a must.
• Graduate/post-graduate in English literature or Technology would be a plus.
• Must NOT be over 28 years old in age.