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Skytap engineer

Fulltime

Hybrid

PAN India

Skytap, Azure

Exp-4 to 7+yrs

• This position is primarily responsible for supporting existing VM infrastructure on Skytap as well as creating new virtual machines for training department.

• The person on this role will be responsible to deploy correct virtual machines for the correct course for the students.

• The role includes working with trainers and subject matter experts to create new virtual machines as well as maintain existing VMs.

• Monitor Skytap platform to ensure effective usage with cost saving measures are applied.

• Monitoring Skytap programmatically and taking action to resolve issues.

Responsibilities

• Experience in deploying, configuring,  ing, and performance tuning Skytap.

• Work with training team and SMEs to create virtual labs for new courses as well as maintain and upgrade existing VMs.

• Be familiar with Virtualization technologies and understand technical requirements to create and maintain VMs on Skytap.

• Learn to assist internal teams with building multi-tier and other complex environments in Skytap.

• Provide support to internal and external customers on technical issues.

• Be the first line of support to our learners and troubleshoot any issues with VMs.

• Write technical documents and solutions guides.

• Understand Virtualization, and how it can be used to address end-user/learner challenges.

• Administer Skytap environment to ensure learners are provided with correct labs and cost-effective methods are applied

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs