11+ Tech Support Jobs in Jaipur | Tech Support Job openings in Jaipur

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

At Thrillophilia, we have set sail on a mission to redefine the way people explore the world, one byte at a time. We are driven by a shared passion for excellence and a relentless pursuit of innovation. We have established ourselves as industry leaders in delivering cutting-edge solutions that have transformed the way the travel industry operates. Our commitment to pushing boundaries and creating groundbreaking technology sets us apart from the rest.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Frontend Frameworks like React.js or Next.js to join our dynamic and innovative tech team. As a Senior Software Engineer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences. 

We are looking for individuals who are not only technically proficient but also deeply passionate about building scalable products that make a meaningful impact.

Are you ready to embark on an exciting journey where we're building the most incredible travel platform in the world?

Why Choose Thrillophilia?

A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.

Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.

Growth and Development: We believe in investing in our team members' growth and development. Through continuous learning and our mentorship, we empower you to expand your skill set, broaden your horizons, and reach new heights of professional excellence.

Cutting-Edge Technology: At Thrillophilia, we pride ourselves on staying at the forefront of technological advancements. As a member of our team, you will have access to state-of-the-art tools, cutting-edge frameworks, and a supportive environment that encourages exploration and experimentation.

Responsibilities:

• Develop and maintain robust, scalable, and efficient web applications using React.js / Next.js.
• Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
• Write clean, maintainable, and well-documented code following industry best practices and coding standards.
• Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
• Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
• Stay updated with the latest industry trends, tools, and technologies related to JS and JS frameworks like React.js / Next.js, and share knowledge with the team.
• Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
• Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• At least 4+ years of relevant experience as a front-end developer
• Strong expertise in React.js / Next.js with a solid understanding of their core principles and ecosystem.
• Proficient in front-end development technologies such as HTML5/CSS, JavaScript and Typescript.
• Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering etc.
• Proficiency in creating mobile websites and putting responsive design strategies into practice
• Extensive knowledge of contemporary web development tools such as Babel, PostCSS, and Webpack
• Regard for optimizations that focus on delivering content to the user as quickly as possible.
• Familiarity with version control systems, such as Git.
• In-depth SEO optimization knowledge is seen as a plus.
• Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
• Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you. 

Apply now and embark on a transformative journey to redefine the future of travel!

Requirements:

• Proven work experience of 6 M or more as a quota carrying individual into Software/Web Development Services Domain.
• Has adequate knowledge of technology and jargons required for sales discussions.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, negotiation and communication skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
• Should be comfortable with Background Verification of previous employment

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular

2) Hand on Node.JS./Express JS 

3) Database: MYSQL/MongoDB 

4) Experience in JavaScript, TypeScript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Company Profile

Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.

https://www.jamboreeindia.com/

Work schedule: 6 days working including weekends. 11 AM - 8 PM ( Weekdays ) 10 AM - 8 PM ( Weekends )

1 weekday off

Job Description

Counseling the students over the study abroad options & training products of Jamboree.

Being a part of the Inside sales team, the incumbent will be required to ensure maximum on-spot closures from the prospective leads.

Making outbound calls on all the prospective leads generated through various sources.

Meeting weekly/monthly/annual sales targets.

Regular follow-ups with students and parents.

Timely updation of MIS and other dashboards

Desired Candidate Profile

Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.

Should be comfortable working in a target-oriented role.

Willing to learn, sales acumen, good with numbers.

Self-starter, self -motivated.

Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb

Binding of UI elements to JavaScript object models

Creating RESTful services with Node.js

Python or PHP knowledge will be good

Architect scalable web architectures

Work in a cross-functional team to deliver a complete user experience

Create Unit and Integration tests to ensure the quality of code

Be responsive to change requests and feature requests

Write code that is cross-platform and cross-device compatible

Ability to wear many hats and learn new technologies quickly

Qualification and Work Experience

Qualification: B.E./B. Tech/BCA/MCA

Work experience: 1- 8 years

Minimum 1-8 years of experience in Designs, develops and implementation of web-based Java applications to support business  requirements and projects.

Hands-on experience in Java and J2EE Ecosystem.

Hands-on experience in Spring boot, Hibernate and/or Struts frameworks.

Good familiarity with Object-Oriented Programming, Web services, REST, HTTP.

Strong experience with databases and MySQL.

Experience in Agile Development/Project Management, DevOps CI/CD process is a big plus.

1-6 years minimum in creating complex HTML based solutions

Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions

1-6 years with Node.js and Express js

Ability to work both independently and in collaborative teams to communicate design and build ideas effectively

Experience using asynchronous RESTful services (JSON)

 Knowledge and Hands-on experience on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC

Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.

Solid understanding of best practices in web application development.

Knowledge and Hands-on experience on Java, 

Exceptional attention to detail and design.

Requirements

Fluent knowledge of the latest HTML/CSS standards and best practices

Working knowledge of JavaScript, Typescript, ReactJS and Angular Working knowledge of Node.js and Express js

Solid Understanding of HTTP protocol and how server-side code is processed on the client

Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation, MySQL, Ability to build REST services, Authentications, MVC applications

Excellent Object-Oriented Programming skills and ability to write modular, secure, scalable and maintainable code 

Experience with Elastic search, Redis.

Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)

Working knowledge of front end optimization and performance techniques

Obsession with lean, clean and organized front-end code

Cross-browser development and troubleshooting

Experience building Responsive websites for web, tablet and mobile devices

Eye for details is crucial

Able to handle multiple projects and competing deadlines

Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation

Passionate about learning new technologies, take pride in code quality and a self-starter.

Exposure to AngularJS, jQuery is a plus

Experience of Groovy & Grails is a big plus.

Exposure to NoSQL databases like MongoDB is a big plus.

Experience in AWS is a big plus.

Desired Skills:

Experience with Microservices and DevOps.

Benefits :

Opportunity to work on highly challenging international projects.

Opportunity to travel & work with International clients.

Flexible and friendly work environment

Great organizational culture, focus on employee's well-being.

Work-life balance.

Be part of the best place to work for certified company

• Full-Cycle Recruitment Process
• New Client References for the company

• Management- Manage full-cycle recruitment for a host of assigned searches.
• Gather Information- Understand the company and candidate requirements thoroughly.
• Process- Create and suggest the hiring process and strategies on the basis of the job description.
• Timeline- Mention the timelines for the end-to-end recruitment process to hire the right-fit candidate.
• Job Marketing- Advertise the job through different channels to get more attraction.
• Sourcing- Source candidates through different job portals and social media platforms.
• Initial Screening- Screen the candidates via phone call or video call.
• Interviews- Conduct rounds of interviews before shortlisting and submitting candidates to the clients.
• Assessments- Create and submit assessments based on each candidate’s interview.
• Co-ordination- Follow up with the client and candidates to schedule final interviews on a timely basis.
• Negotiation- Based on the client’s shortlisting, initiate negotiations with candidates and close the deal.
• Candidate Management- Once the deal is closed, follow up and maintain a good relationship with the candidates till the transition is complete.
• Client Management- keep in touch with the client for more vacancies.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Sound judgment to recognize and strive to meet client's hiring needs.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Analysis, Automate and backtest the existing strategies
• Employing statistical applications to visualize and/or transform the distribution or dispersion profile of individual signals and support the mathematical formulation of multiple signal algorithms to rank securities for investment.

• Candidates should have strong coding skills in Python (NumPy, Pandas, matplotlib, Zipline) /Django/Java script etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Must have Database knowledge like Open source, PostgreSQL, MySQL/SQ
  Learnability, teamwork and flexibility are important traits we look for.

Skills Required:
 

• Candidate should be able to generate business through online portal likes Upwork, Freelancer, People Per Hour and etc.
• Candidate Should be able to Understand client's requirements.
• Excellent written and spoken communication skills.
• Candidates must have knowledge about IT services.
• Candidates should be able to write creative proposals.
• Should be Professional and excellent at time management.
• Responsible to prepare use cases, Business Requirements Documents(BRD), System Requirements.
• Specification (SRS) documents, Wire framing of the finalized projects and other functional documents.