11+ Tech Support Jobs in Jaipur | Tech Support Job openings in Jaipur
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Requirement & Job Description
Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Desired skills & Experience :
Should be a graduate
Should possess Graduation in German Language (Level C2)
If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage
Should have flair for customer service , Excellent upselling skills
Should be comfortable with Rotational shifts/Offs
In this role, you will have the opportunity to:
- Use domain knowledge along with research and analytical skills for market sizing, market landscaping, workflow analysis, pricing analysis in the IT industry for SAAS Products
- Analyzing data, developing reports and dashboards, and communicating insights to the business. The role will stretch across the breadth of our organization and have both global and region-specific coverage
- Excel based analysis linking multiple data points to identify impactful insights and trends in data
- Present research findings to key stakeholders over PPTs
- Data prep and QC as and when needed to ensure data accuracy
- Liaise with key senior business stakeholders to understand their business problems and propose analytical solutions.
- Blend technical analytics skills along with a strong domain/business understanding to help our marketing & commercial organizations take the right strategic decisions
- Build expertise on the market landscape in the context of the business, through individual learning and regular interactions with the team
- Supporting broader team programs, processes and simplification initiatives, as needed
The essential requirements of the job include:
- 2-5 years' experience in IT industry in Analytics; MBA would be an added advantage
- Demonstrated strong interpersonal & communication skills within a global environment (oral and written)
- Demonstrated experience in projects involving market sizing, market landscaping, workflow analysis and pricing analytics
- Comfortable handling big data in MS-Excel, creative in presentations, pulling together insights from a variety of sources with effective presentation and story boarding skills
- Problem solver accompanied by strong analytical and process skills, keen attention to detail, be highly organized and methodical
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve


Technical Experience :
- Net development work experience
- Proficiency in NET Development with Asp.net and MVC.
- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns
- Experience in database MS SQL Server.
- Experience with version control systems GitHub and Bitbuck
Professional Attributes :
1.Should have good communication Skills
2.Should be good team player
3.Should be able to work independently and under pressure
4.Should have good logical and analytical thinking


Technical Experience :
- Net development work experience.
- Proficiency in NET Development with Asp.net and MVC.
- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns.
- Experience in database MS SQL Server.
- Experience with version control systems GitHub and Bitbucket.
Professional Attributes :
1. Should have good communication Skills.
2. Should be a good team player.
3. Should be able to work independently and under pressure.
4. Should have good logical and analytical thinking.
Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence
Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue, and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
- Implementing organic farming on lands.
- Supervising the farmers of the concerned project.
- Supervising crops from time to time.
- Leading institutional sales for our own crops
- Implementing the Internal Controls for organic production.
- Maintaining the records.
- Submitting the project data compiled to higher authorities.
- Maintaining a random check of the internal inspections.
What you need to have:
- Highly motivated individuals to augment our aggressive growth plan.
- Good knowledge and experience in organic farming.
- Should possess good communication skills with an ability to initiate, acquire and build long-term.
- Should be a good team player with multitasking abilities.
- Technical Competencies:
- Knowledge of seasonal crops
- Knowledge of agricultural products like pesticides, fertilizers, Biopesticides.
- Knowledge of agricultural dealers, market, etc.
- Knowledge of customer mapping
- Knowledge of sales promotional activities/ promotional schemes
- Knowledge of customer relationship management
- Behavioral Competencies:
- Self-motivation drive of achievement
- Prospecting Skills
- Communication skills (Written verbal)
- Presentation skills
- Convincing persuasion
- Following procurement processes as per guidelines
- Strategizing and implementing efficient processes to ensure 100% order fulfilment on time.
- Ensuring promptness, accuracy in procurements and maintaining records of goods ordered, received and returns.
- Ensuring efficient demand servicing – Delivery @ stores, call centre, retailers, franchises etc.
- Evaluating potential vendors, negotiating and getting them registered as per set process.
- Maintaining good relationships with vendors / suppliers
- Regularly doing market research ensuring generic medicines range is enhanced from time to time.
- Maintaining accurate medicine master data base.
- Maintaining updated records of purchased products, delivery information and invoices.
- Liaising with new vendors and negotiating for the best deals whenever required
- Ensuring that the products and supplies are of high quality and as per set standards.
- Monitoring stock levels and placing orders as needed
- Working with internal team members ensuring speed and accuracy and performing other duties.
- Staying informed on the latest industry techniques and methods.
- Preparing training material and conduct regular training to all team members of Supply Chain Management.
- Preparing regular reports and ensuring timely update to management.
What you need to have:
- Qualification: Professional Degree
- Experience : 6-7 years of Procurement experience of Medicines (mandatory) / FMCG products
- Age : 28 – 35
- Pharmacy Knowledge – Medicine, Generic Medicines and FMCG items
- Market Orientation / Vendor Knowledge
- Ability to negotiate
- Computer Knowledge
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.


Roles and Responsibilities :
Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.
Desired Candidate Profile :
HTML/CSS. While HTML stands for Hypertext Markup Language, CSS stands for Cascading Style Sheets. ...
JavaScript. ...
Git and GitHub. ...
Backend languages. ...
Web architecture. ...
HTTP and REST. ...
Database storage. ...
Basic design skills.
Familiar with nodejs, reactjs, angularjs, expressjs etc......
We are looking for an enthusiastic IT Manager with minimum 5 years of direct consulting experience in a mixed computing (Mac + PC) startup environment and has a taste for variety, creativity, and chaos. Our work environment appeals to self directed, flexible team players that have great interpersonal skills, learn quickly, work smart, and play hard.
Their primary duties include analysing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and implementing a technology solution.
ABOUT COMPANY
Founded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
ABOUT DEPARTMENT
We make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At, SanghiTech Technology & Security team work together, to secure all information and physical infrastructure.
THE PROJECT(s)
Develop and deploy complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Deploy a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
SCENARIO
Environment - Consulting Startup
Fresh - You'll be the first person on team.
AREA OF RESPONSIBILITIES*
Planning & Strategy:
- To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
- Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Plan & manage financial aspects of the IT Department , including purchasing & budgeting.
- Develop security standards, procedures, and guidelines for multiple platforms.
- Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.
- Analysing a company's IT system and infrastructure.
- Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.
- It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
- Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
- Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
- Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
- Planning a timeline for completion of projects.
- Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.
IT Systems
- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
- Be able to provide strong day-to-day server and workstation support .
- Periodic updates and maintenance of all the software used across different departments.
- Dealing with product faults and arranging repairs and replacements.
- You’ll be THE go to person for any kind of IT query.
- Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
- Experiencing problems with hardware, software, networking, and other computer related technologies.
- Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
- Handle all employee joining and exiting formalities, for a smooth experience.
- Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
Requirements
Years of Relevant Experience 5+
Education & Work experience**
- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
- Progressive IT experience, including experience in a multi-office environment.
- Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
- Some sort of certification and/or training on Mac based IT systems is, highly desired.
- Software and Technology-
- In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
- Google Apps for Business, Microsoft Office
- Experience in backup, restoration and NAS setup & management.
- Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
- Knowledge of Adobe Creative Suite / Design software is a bonus.
Nature / Personality
- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
- A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
- Good listener, confident personality, courteous and friendly manner, absolute integrity.
- Work to deadlines and adapt quickly to a fast changing environment.
- Should adhere to strict confidentiality in maintaining all company and client data.
- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
- Must possess a strong creatively ability to apply IT to solve business problems.
- Superior analytical, evaluative, technical, and problem-solving abilities.
- Knowledge
- IT Budget, Procurement and Vendor management.
- IT Infrastructure Management.
Benefits
Competitive benefits and compensation will be provided.

Qualification -
a. Minimum Bachelor's Degree
b. Minimum 3 yr experience
c. Basic English Proficiency
d. International Clients
Location: Jaipur
Interview will be online on Skype/Zoom.