11+ Tech Support Jobs in Jaipur | Tech Support Job openings in Jaipur

Requirement & Job Description

Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.

Desired skills & Experience :

Should be a graduate

Should possess Graduation in German Language (Level C2)

If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage

Should have flair for customer service , Excellent upselling skills

Should be comfortable with Rotational shifts/Offs

Research Analyst – Support research initiatives, gather and analyze data, and contribute to decision-making insights.

Location: Jaipur, Vaishali Nagar

Stipend: Unpaid

Key Responsibilities:

Conduct in-depth research on global market trends and industry landscapes

Analyze data from multiple sources and synthesize key insights

Support internal teams with market intelligence, competitor mapping, and lead profiling

Utilize LinkedIn and other digital platforms to support outreach and research initiatives

What You’ll Gain:

Practical experience in global market research

Exposure to industry tools used for real-world business research

Enhanced understanding of how to leverage LinkedIn and other platforms for market and talent insights

Required Skills:

• Experience in systems administration, SRE or DevOps focused role
• Experience in handling production support (on-call)
• Good understanding of the Linux operating system and networking concepts.
• Demonstrated competency with the following AWS services: ECS, EC2, EBS, EKS, S3, RDS, ELB, IAM, Lambda.
• Experience with Docker containers and containerization concepts
• Experience with managing and scaling Kubernetes clusters in a production environment
• Experience building scalable infrastructure in AWS with Terraform.
• Strong knowledge of Protocol-level such as HTTP/HTTPS, SMTP, DNS, and LDAP
• Experience monitoring production systems
• Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment (Ansible).
• HAProxy, Nginx, SSH, MySQL configuration and operation experience
• Ability to work seamlessly with software developers, QA, project managers, and business development
• Ability to produce and maintain written documentation

1. Providing SEO optimized unique and plagiarism-free content

2. Ensuring the quality of content assigned to you

3. Managing the work-from-home content writers and reviewing & editing articles written by them

4. Publishing content on our websites and mobile apps

Requires Back Office Executive for a Travel Company dealing in International and Domestic tour packages.

You must be graduate with good communication skills with additional computer and internet knowledge .

job involves talking to customers and designing their tour packages , attending calls , making calls and closing travel deals.

Job Description – Sr. Full Stack Developer

Summary

You will be responsible for the full software development Lifecyle.

Core Accountabilities

• Motivate, develop, coach, and formally appraise the Software Development team.
• Monitor & co-ordinate any management information and capacity relating to the work of the team.
• Responsible for leading the software development team and providing technical guidance.
• Responsible for full stack, architectural, solution design specification and documentation.
• Responsible for the design, development, modification, maintenance, testing and deployment.
• Develop fully integrated back-end to front-end innovative solutions.
• Design, develop and maintain database solutions associated to data driven platforms.
• Develop to high quality coding standards.
• Responsible for project version control, coding standards, branching strategy and deployment.
• As part of the full development life cycle you will be responsible for continuous integration testing, Unit Testing and Performance Testing.
• Provide advanced technical support escalated from the development support team for all Voyager systems, solutions, and data sets.
• Scope and define detailed product backlog item descriptions that feed into sprint planning.
• Provide effective technical analysis, design requirements and relevant documentation.
• Using appropriate tools to define and communicate the required solution. These may include user journeys, prototypes, and wireframes.
• Coordinate release and sprint planning & conduct daily scrum meetings.
• Develop and maintain a thorough and up-to-date working technical knowledge of digital solutions and the Voyager Worldwide product suite.
• Develop and maintain a detailed technical understanding of our products, systems, technologies, architecture, and data sets.
• Develop and maintain a thorough and up-to-date working technical knowledge and understanding of AI, ML and RPA technologies.
• It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post.

Qualifications & Experiences

• 8+ years’ software engineering experience in developing data driven based software solutions.
• 2 years’ leading end to end full stack design, development and implementation.
• Excellent working technical knowledge and understanding of AI, ML and RPA technologies.
• C#.Net: i.e. (.Net Frameworks, WPF, WCF, MVC, MVVM, XAML, Xamarin)
• Python: i.e. (TensorFlow, Keras, Theano, Scikit-learn, PyTorch, NumPy, Pandas)
• JavaScript: i.e. (ES6, Node.js, NPM, Sails.js, Ember.js, React, Mocha, Electron)
• JavaScript framework experience (e.g., Ember, React, Angular)
• jQuery, CSS, and HTML
• Excellent working knowledge and understanding of version control systems such as SVN, TFS & GIT.
• Strong SQL Database design and programming skills.
• Excellent working knowledge and understanding of project management tools such as VSTS DevOps

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.

What should you be like?

• You are someone who can take ownership of things and deliver the assigned feature on time.
• You are always finding out new ways to optimize your code.
• You cannot live without writing tests for your feature.
• You always look forward to learning new technologies. Someone who would love spending his weekend hacking and learning new things.
• You never give up when you don’t find answers on StackOverflow, but go deeper into the Rails source code to exactly understand how a feature is working. 
• You have a passion for travel and an interest in building systems that will help fellow travelers.

Requirements:

• Good CS fundamentals and problem-solving skills
• 4+ years of experience in building scalable and maintainable web apps including 
• 2+ years of experience in Ruby on Rails
• 2+ years of experience in React.js
• Profound knowledge of HTML/CSS/JS
• Proficient in Git
• Solid knowledge of databases such as PostgreSQL, MYSQL
• Experience in designing database schema with proper use of indexes, constraints, triggers, etc.
• Hands-on experience with in-memory databases like Redis, Memcache, etc.
• Well-versed in writing raw SQL queries (not via ActiveRecord :P)
• Have worked with background job processing systems such as Sidekiq, Delayed Jobs, etc
• Solid Foundation and Understanding of REST APIs and have built robust, scalable APIs
• Hands-on experience in writing automated tests using RSpec or any other framework.
• An ability to communicate and work in a team

Bonus if:

• You have ever built a Ruby Gem or a JS library
• You have hands-on experience in DevOps
• You have hands-on experience with ElasticSearch/Redis
• You have used GCP services earlier 

About the Role:

We are looking for a Senior Software Engineer with experience in ROR/GoLang , having 3+ yrs of experience on how best to leverage and exploit the language’s unique paradigms, idioms, and syntax. Your primary focus will be on developing Enterprise Grade Systems and programs that are scalable and maintainable. You will ensure that these packages and programs are well documented and has a reasonable test coverage. You will coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

What You'll Do

• Writing scalable, robust, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

What You'll Need

• Working experience on Ruby-on-Rails(ROR)/Golang.
• Worked on enterprise grade systems
• Have designed web services
• Know how to scale systems that have database bottlenecks etc. 
• Having good exposure to Microservices architecture added value.
• Familiarity with OAuth, JWT, SSO, Authentication, and Identity Federation is an added advantage.
• Familiar with AWS, Docker, and Kubernetes, Pods and Meshes are added advantage.
• Experience in MySQL, Snowflake, and MongoDB is an added advantage